Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery
Female agent needs to work on people skills. I have storage unit at this location and over the past year have been coming to this location frequently to rent trucks. I did not appreciate being talked to like I was this afternoon.
Everything was fine. Having moved from DC area several years ago you had long wait lines to get your truck. This was very smooth. Thank-you. Sue
I was charge full rate i requested to use the car trailer for 2 hours i wish i could only paid for those hours i use the equipment .
Staff was very courteous and professional. Rental process was quick and check in went quickly as well.
Customer service is much improved from previous U-Haul experience. Staff was friendly and courteous. That influences my decision.
Excellent service and equipment staff was very helpful. Thanks
The staff there is very friendly and approachable will definitely use them again on my next move next year !
I made my reservation on a Wednesday for the upcoming Saturday; the van I reserved was available and spotless, but the utility dolly I reserved was unavailable and we made do with a furniture dolly. Regardless, service was prompt and this location takes pride in their work.
Very friendly staff. The checkout was quick and easy. I was very pleased, i don't think there was much to improve on. Thanks!
Couldn't have gone any better.
My experiences (2) with this U-Haul Store have been fantastic. I was even able to pay with an American Express Gift Card. How very, very nice. Thank you. I will recommend this store to friends and family and while I cannot remember his name, the gentleman who served me was AWESOME!!!
This Uhaul location is the best in ABQ.
Thank You! Very expeditious, informed, and professional service!
Josh and his staff is very professional and always helpful. I have used this one location for over 10 years.
very friendly and welcoming staff. sevice was perfect thanks
I called several times for confirm the order for our company and also to change dates. Each time Customer Service was very helpful and patient.
Nothing really, I was extremely satisfied with my service.
I don't a see a need for an improvement, I very happy with your service. Thank you.
Excellent customer service
One tire had a slow leak- but overall - very good experience- would recommend to others-thanks mb
Everything from start was so simple in and out when i picked truck up same thing when returned.I cant see u getting faster than this vist the people working hear are great all smiles and business. Thanks u haul
Can't think of any. Overall effortless experience. Pleasant people. Excellent operation.
I had scheduled a Uhaul pickup for a different location, I requested a different location and this new location was more than helpful. I was very appreciative of their customer service.
The employee that was there was really nice and helpful. She had a great profesional attitude and was a pleasure to work with. Thx uhaul.
Moving my dad to an apartment was easy and cheap. The service was very helpful and fast. Thanks for being flexible when the weather interrupted our move
keep doing what you are doing. Great service and good employees.
Guys where friendly and helpful.
Best customer service! I am paralyzed and can't get out of my car easily but the woman, Randy helped me to where I did not have to. It was quick, easy and super friendly!
Nothing I had great service
Super awesome customer service at rental and return.
My experience was excellent, I will recommend to anyone moving.
I got the truck full tank. After driving the truck only for 20 miles, i had to fuel the tank for 7 gallons before return. 3 MPG was something not acceptable! Either the tank was not full (but showing the mark full) or the truck was not efficient at all. Anyways, I explained the situation to the manager, and he was very kind to reimburse me. The kindness definitely has won my business.
Not sure of the yer,but it was pretty sloppy steering. Plus, the overhead door got stuck in the open position, fortunately, when preparing to return the truck.
Very professional and friendly service. Best Uhaul location I've ever dealt with.
Only place i will do buisness with when it comes to UHaul. Great job guys keep it up.
I had a bad experience with booking. I initially reserved a truck that was "cancelled" because another customer rented the truck before I was able to contact U Haul to pick the truck up during the length of time I had booked the truck for. When I expressed dissatisfaction with this aspect of the customer service I was told that I was to blame because I did not call the location quickly enough to confirm my booking. This is ludicrous.
very friendly staff at this location, they explained everything to me in a professional matter.
I've always been happy with the cordial, friendly attitude of all the employees at U-Haul. They're helpful in every way. Thanks!!!
The staff was exceptional at the San Mateo location. I received excellent quality service.
Great service and awesome personal.
Thanks so much! Associates were a huge help and very friendly!!!
The employees at this location were all very helpful and professional. This is a great location to rent from. I rented a 6x12 trailer and the process was smooth.
The price for the total use does not add up. It is about $40 more then it should have been!
Quick and easy rental efficient and courteous
Staff at this uhaul was very un-friendly.They need to be trained on how to be customer friendly.I will never go to this uhaul again.
Fast. Great customer service. Extremely happy.
Customer service rep at this location was polite and friendly. Recommended contacting U-Haul to see about a partial refund due to horrible experience had with equipment.
Trailer smelled like gasoline. It didn't bother me because I was hauling painted wood but if I needed to put my couch in there I would not have been happy.
Thought that the milage is a little to expensive
Employees friendly and professional
Great staff and facility.
Nothing they were perfect!
Let clients know about the need for a lock on a truck.
Trailer was not clean when I arrived home to load up. Had to sweep it out before I used it.
No question was asked about the personnel, their demeanor, or their professionalism.
They were great people. They helped me with my needs quickly courteously, and professionally. The personnel was clean, knowledgeable and respectful. These fine folks made checking in and checking out quick and timely.
Excellent customer service especially Josh
Well I have a few suggestions - The steering was not sure and pulled to the right. The key area had to be played with to get the truck to turn on - The radio worked but could not reach many stations- it would be GREAT to have had the ability on our LONG trip to hear some good stations without effort. - I WILL NEVER rent a truck for a long trip if it doesn't at least have an adequate area behind the drivers seat or a double cab!! - In a spot where I thought I may have needed help I only could reach a recording that referred me to a website to type my problem -- THIS IS INSAINE! - You are in a business which has to boast of giving their customers peace of mind in the middle of ( possibly) nowhere - A PHONE NUMBER NOT ONLINE COMMUNICATION will give peace of mind ! USED ALOT OF GAS QUICKLY !
I rented a Uhaul at 12:33 and I have a return time of 12:45. They charged me for another day for less than 15 minutes! Ridiculous...
After a lot if mix-ups I ended up having to refund everything after finding out the auto transport couldn't handle the weight of my vehicle. They were able to refund me my money which was great. I feel more communication should been used rather than assuming that the computer is right, all of the running around could've been avoided. The staff was helpful either way so it made the unfortunate experience bearable.
My name was wrong in your system and made it difficult to find the reserved trailer. Once they found it with the confirmation number, the trailer was wrong.
The employee's were very friendly and informative. I enjoyed the experience and hope they taken the professionals I have come to enjoy.
professional agent - don't recall his name
These guys went above and beyond. The perfect example of customer service. I would go out of my way to use them!
I have dealt with the folks at this location numerous times, and have been happy with the quality of attention and services provided.
Nice to see young people working, may need a little more attention to detail.
The customer service was rather slow. But the gentleman was very sweet.
EXCELLENT customer service! Clean cargo van. If need to use uhaul again I would definitely return to the San Mateo location.
Computers need work as the staff couldn`t get through and had to go to customer service to clear the pick-up. It wasn`t the staffs fault,they were very helpful.
Clean facility and excellent customer service
We are very pleased at how helpful everyboand how comfortable we were. Thank you.
Friendly and quick service. Thanks guys!
The lighting in the temperature controlled storage area is insufficient.
The staff were very professional, helpful, and considerate.
I came in unexpected to rent a storage unit and the staff was wonderful and helped me with out delaying my unloading of the truck.
I used the facility for a very short time, but in that time the staff was exceptional, great customer service and made my difficult move, easier. Thank you.
Staff was very helpful and the overall experience was very good.
Great staff who provided assistance despite the number of customers in the store.
Very good service, if I ever need a storage unit again, this is where I`ll go.
Great experience. I was able to pay my bill with auto pay, very convenient. The staff and owner are very friendly and helpful. Facility is always clean and secure.
Great staff! Super clean. We stored with them for several years. We were always impressed. Other locations we`ve experienced, not so much. We highly recommend this location of U-Haul storage.
Thanks for your professional services.
Very friendly/excellent customer service
Some lighting in my storage hall does not appear to be in working order lighting directly above the units. Hall lighting is working.
I got great help from the desk staff in choosing a unit for storage!
If you are to pay 85$ a month then you need more space but most of all you need less to pay for that is just residuals.
The manager is one of the rudest individuals I have ever met. I would not recommend your establishment to anyone.
The free month with truck rental was a great intro to UHaul Storage. I will definitely consider UHaul for my future storage needs as well as for trucks.
Great facility. Good location. All good stuff.
I had to pay double for the room because it was the only one available in that size that in my opinion is unacceptable, my daughter recommended you hopefully I will no return
The gentleman who helped us was friendly and professional.
At first, my Ubox was misplaced but found. Whew! The Uhaul person who help me worked hard to find it. Tow, haul, unload without problem.
The employees were answered all of my questions and were courteous and polite.
The service is excellence the staffs are very friendly helpful. Thanks
I walked in, was helped right away and got a storage unit in less that 15 minutes.
Quick and easy to complete my move. Pleasure doing business with these folks.
Stacey and her staff are all very courteous and helpful !
The biggest problem with this storage unit is the allotted/stated space. I paid for a larger space but when I measured it , the space was smaller. Don`t really believe this is a fair practice
Prices are little high for me to recommended however for someone in a pinch they are good
Only major problem was vacating do not allow pro rates and charge for whole month even though you have vacated. Major downfall.
Very friendly and efficient staff. The general manager was especially knowledgeable and effective.
I rented a unit here for more than five years and it was always safe, secure, accessible, clean, and convenient. I would rent here again and recommend it to others.
The staff was very helpful and answered all my questions. I am very happy with this facility.
I received a contact for a 3:45 pm pick up. Then when I arrived I was told the pick up was for 2:30- no one ever called me. I did not have enough time to move.
The staff were excellent. The storage unit was clean, well lit, and easily accesible. I would definitely return to rent equipment or for storage purposes.
Stacy the manager was great! This was the perfect solution for my quick move out of state and I was able to come back and retrieve my belongings over the next 60 days... Thanks!
The staff were always courteous and helpful. When upon vacating, we forgot a hand truck for a large file cabinet, they let us borrow one for about 10 minutes with no charge. Great PR value. Thanks.
The experience of renting was outstanding! All of the UHaul representatives were extremely helpful, professional and courteous. I will certainly recommend UHaul to friends and family!
There should be exceptions to the 30 day rental. When the renter died just before her renewal, we had to pay for another 30 days when we needed only 2 more days to remove her belongings.
You have one of the most obnoxious crew members I have ever encountered in my life. I WILL not ever recommend this establishment to anyone due to personnel you employ running the establishment.
Customer service was excellent! Accommodations for returning vehicles was very much appreciated. Great overall experience!
the manager was very nice and willing to work with me with my needs.
My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!
Very good service on person or by phone
Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!
My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!
Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!
At times just a little wait for staff because of customer load. All in all, very good.
Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.
I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!
This location rocks. Josh is superb
I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.
Josh rocks. Totally professional, totally personable and totally great.
We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.
Good service but had to make several calls to make sure my account was closed.
Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!
Facility and staff had everything I needed and were very helpful.
enjoy using the self storage, everyone was helpful.
Uhaul was conveniently located and offered a multitude of services and moving items.
The San Mateo staff is aweaome!! Top of the line customer service!!
Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.
Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..
The service representative was extremely courteous, helpful, and efficient. Thank you!!
The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :
I am impress with the ease of my move with using the pod system. I look forward to the delivery.
Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.
If Staff was very informative, I would give u-HAUL very good or excellent rating.
Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!
All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.
They nickle and dimed you to death. Never use this again!.
Always friendly, available for questions, good access to facility.
The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.
Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.
The staff were very friendly and helpful
The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.
Great staff and very knowledgable
items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.
the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.
Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to
Mr. D for going the extra mile to help me out during this move!
Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.
Staff was always friendly and helpful First Rate Customer Service
I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....
Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!
excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....
Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.
Great customer service and prompt response to our needs...very pleased.
When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.
They were all very helpful...and friendly.
The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.
They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.
The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.
Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.
the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.
Dealt with Josh and Dee. Great professionals.
I will go back to rent at the same store Thank You Uhaul
The service was good when I needed to return a dolly that I got from another u-haul facility,
Great service. Friendly staff. Phone contacts were very helpful.
The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.
200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!
Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.
Wish that there would have been a bigger unit available since I had to get 2 and pay for one.
My only complaint about the storage
compartments was that they are
shorter in height than the average
Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.
even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .
Te facility was great and everyone was courteous and very helpful
I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.
Very nice facility-climate controlled storage was great.
The staff are very friendy and though. The facility is very clean also.
Staff rude, incompetent and thieves.
Management manipulatively fraudulent.
False advertising, incompetent or fraudulent accounting.
There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.
Best storage facility I`ve used.
Negative experience a number of years ago when someone put super glue in the locks.
My groud floor unit was up 13 stairs.
My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account
better facility than the one in del rio, tx
Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.
Staff was really friendly and helpful.
Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.
Very professional. Will definately use again.
Enjoyable set my mind at ease knowing the staff would take care of my belongings.
U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?
Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.
Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,
The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...
great facility, excellent customer service. exceeded all of my expectations.
No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.
The storage area was clean and the personnel were friendly.
Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.
We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.
The storage place is really nice and the employees are very helpful and professional.
I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.
The staff was very helpful and went above and beyond to make our move to Albuquerque a good experience.
I`ve never had it be so difficult to rent a storage unit. I had problems every week. On the phone Stacy, was the rudest arrogant women I`ve ever spoke to
The staff was very helpful and made the process a lot less stessfull.
The automatic lighting was a pain. If someone didn`t walk by the sensors on a regular basis we were in the dark. The sensor is located on the opposite side of where our unit is.
The storage unit had oil on the floor, and the lights went out automatically after a half hour. The manager Josh was VERY nice and helpful and fixed the oil problem and made my experience much better!
Would have rated excellent but the problem is there is no express access to storage have to wait until an employee is ready to give you the key access and to get License back.
I had a great experience - quick and easy.
The interface with staff was always friently and the access to our rental was very easy.
the storage is awesome y all need to work on the truck rental side.......the people whom you speak to if you have road trouble. tha
Great storage unit, but unit is too low only 6 feet high...would prefer higher for better access.
The staff were friendly and helpful. We have recommended to friends and colleagues. Thanks.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
The only problem is the heat and no ventilation in the building. All the air fans were covered up with wood paneling.
friendly and helpful staff
wish hours were longer for the working folks that have storage units and that the new access cards actually worked
the only comment I have is that i was not happy with my reservation process of getting my trailer and having to go somewhere else than what I chose.
great experience would work with again, avoid the central u-haul
Josh the General Manager and Stacey the Storage Manager were super and excellent in their customer service. The entire staff are polite and very helpful.
Thanks to Josh crew for a professional and friendly experience!
I enjoyed the staff.They were always friendly polite. As a suggestion, when there are alot of people, ask if anyone is just needing a key to their storage unit.
Josh the General Manager and Stacey the Center Storage Manager, made my uhaul move to New Mexico seamless and stress free. Excellent service and outstanding accommodations. Thank You !
very helpful, security conscious and clean.
Very good sevice and nice people
Prompt service and helpful in determining my moving and storage needs.
josh and his crew are the best I have ever worked with. You should be proud that you have them apart of U-Haul.
Good services, polite, quick and efficient. There was a problem with the elevator, but the staff was quickly working on the situation. Nice people.
Josh and I believe Justin? were helpful, professional.
Josh and his crew are the best that I have seen with U-Haul
Josh and his crew are the best that I have seen with U-Haul
I spoke with every employee while I was using the storage. EVERYONE there was very helpful and as courteous as could be. Thank you!
They where helpful and let me use a screw driver. Nice....
very helpful staff always willing to lend a hand
The access to the storage isn`t as accessable as some of the cheaper ones, but I have to admit that the security is better for that reason.
Incredibly Helpful and Professional Staff - Thanks Again!
Storage units were very hard to put your belongings in because of the very low ceilings. It is way over priced for what you get. Unit had no light in it.
Everyone was friendly and very helpful
Employees were excellent.
This was a great service use by our family for a short term storage. The rates were reasonable. Facility was well maintained and staff were helpful at all times.
I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.
the staff was really helpful my family I definitely were re-assured that we didn`t have to worry.
We were impressed with the security of the facility. The staff were extremely helpful.
The facility and my experience were fine.
I had a very good experience renting from uhaul. I will definitely use you in the future if I need a storage unit.
The staff were very friendly and helpful.
I really appreciated the efficient and friendly service. I will be a loyal customer to this center.
Nice facility and ill use again in future.
Great facility, I would have stayed longer if the price hadn`t been so high.
Sunday access hours close at 5pm and most moves are during the weekend and this is hard to finish moving when you may need most of the day to finish.
Space was as promised and met our needs well.
Very convenient and easy going staff. Never had a problem! Would definitly go back to this facility for any rental, uhaul, packing needs. Thank you!
The manager was especially accommodating and professional.
very friendly staff, courteous, and helpful
the staff knew what they were doing, and they were very helpful and friendly. I would recommend this locatin to friends.
Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.
De does a great job of managing the place. He was calm, cool, and collected during the busiest of times.
started out at the location in Phx on Indian School 26th both were good
all went well. except that it was more then I was lead to believe. And the Manager was grouchy both times we went in.
Staf very helpful and friendly.
My experience was excellent. Thanks to Steve and Garrett all went well. I was treated with professionalism and respect. The lighting in my storage room was not working and was fixed right away.
hours are lame but its a nice safe unit.