Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery
Wonderful customer service!!
Customer service was great . it was fast and I was on my way.they went over everything and it was clear.
My experience with the U-Haul Moving Storage at San Mateo and Montgomery was a pleasant one ! The facility was convenient ! The staff was outstanding !
Thank You !! Sincerely !! Samuel K.Ortiz !
I returned my rental via the after hours key drop per my discussion with the Uhaul employee just to verify this was ok and yet I was still charged for an extra day due to the negligence of the employee who checked my truck in causing me to have to make several calls to the Uhaul location where I picked up and returned the truck, a call to the main office where I was ASSURED I would receive a call back but NEVER did and my credit card company to finally have the charge reversed
Maybe a little longer than 4 hours but other than that fantastic service
I was pressed for time and dropped the rental off after store hours. I called the next morning to make sure they knew it was there and they didn't. A key drop box would be nice along with an extra receipt to put in the drop box. That would let the employees know rental was returned after hours. Thank You
Not anything. Because nothing to complain about or say two guys over there at U-Haul did an excellent job
The removal equipment of the trailer was broken. Maintain the removal equipment to avoid injury to your customers.
Nothing. things went very well
Very friendly staff who helped me get my truck. This is a great location that I have used many times. I will happily go back and use them again.
Great location. Site is totally committed to U-Haul. Not just a side business. I have used this store many times. Fast, friendly service every time
Your service was great I have no complaints. The staff was friendly and helpful. Thank- you I appreciate it.
Your truck service at this location is superb so is the staff. But when we had our month storage our unit was broken into and we lost over $20,000.00 of our belongings. But was told we didn't have insurance coverage because my husband didn't check the box but he signed for it. We got no compensation and that was everything we owned because we where homeless and living in our vehicle. Wish we could be compensated for something.
The people at this location were very professional, friendly and knowledgeable. I was in and out of the office and on the road in minutes. Very pleased with the service I received!!!??
Awesome customer service, from the phone call to the front desk. They couldn't have made it any easier.
Excellent customer service.
Great customer service. I was in and out quickly when obtaining the vehicle and also when I returned it. Thanks.
Do not like the policies of paying cash and then having a transaction on your card in pending status.
May not use UHAUL EVER AGAIN.
The sales person. I think her name was Randi maybe, was really good. She worked with me on what was best for my schedule to return the truck and was very helpful.
charged for a tow and now the store is telling us we abandoned vehicle and claims there are call recording claiming that we said we were going to abandon vehicle. They should listen to calls because they have lied I am disputing the charge. truck broke down - it was out of gas, we should have been called and told "put in gas or we will tow and you will pay $400 for the tow.. NOTHING - no call not alert just a charge on card. I am never had issues with Uhaul - this takes the cake and I will tell others not use this service because they rip you off and lie..
We loved the customer service we received from Randi Aplin at this location.
Clean out smoke smell from inside vehicle.
Great professional service. Josh, Randie and all the staff were very efficient and helpful. Impeccable customer service.
This location provided excellent professional and courteous and helpful service. It was a pleasure doing business with these folks.
Your team at this location provided a great experience. They were professional, made sure I was taken care of and very professional! Thanks TEAM!
The staff is always very helpful and my overall experience with this location has been excellent!
U-box was a great experience. The price was reasonable and all the people involved were a pleasure to deal with. Thank you.
An English fellow helped me. The W O R S T. Service. Ever
Charged me for a ball I had one.
Had to go back for credit!
Charged me for 12 blankets not supplied! REALLY!
Drop off requested for Taos !
They wanted me to drop by angle fire. REALLY!
Worst experience ever.
PLEASE refund ME for 12 dollars never got blankets !
I had to wait 5 minutes for an attendant to return to the office, but then they were very helpful and got me on my way.
These folks should be models for the company! Extremely friendly,helpful, & knowledgeable! Five stars for this manager!
The staff at this location was very friendly and helpful!!
as always service was great
This store does a great job satisfying the customer and it's appreciated!
The guys who checked us in we're friendly and helpful!!
The female service person working, I felt was extremely rude and offensive when I refused to pay numerous extra hidden costs not quoted or included in cost of dolly rental so it seems. I would never recommend this rental location to anyone ever! The equipment was badly beaten to heck. The chains were NOT long enough to fasten anywhere once it is across an axle of vehicle to be towed. Chains are for safety and to secure vehicle to Dolly. Even with our own safety straps I did not trust this dolly to keep my van on it securely. Thus we were forced to travel 40MPH the entire return trip. We were terrified we would lose the van and possibly kill innocent people. We drove non-stop all night and 15 hours into next day. It was not a comfortable situation to be in at all!
I was VERY happy with customer service and equipment provided and additional equipment I rented to help with my move. Counter staff were efficient, courteous and helpful.
I had a fall and I had bought the insurance they have now the tell me I'm not covered I need to us my car insurance.crazy why do they sell insurance for accident if they don't want to help the situation ....very bad situation please look over your coverage before u drive off because u might be covered ever if u bought there insurance...
The lovely woman who helped me made the experience easy and pleasant. Please let her supervisors know.
Really nice that the estimated charge showed immediately on my bank balance, but the refund may take a few days. Just why is that? Because the law allows it, or someone takes advantage of it? Wonder why it is first line in the notes?
They are very understanding
I would like to say thank you
Polite, personable, helpful location.
Everyone communicated very clearly. They were prompt and polite. It was a breeze!
Really appreciate all staff friendliness and helpfulness. Will definitely use Uhaul again if needed in the future.
It was a quick and good experience
Customer service matters
So easy. Signed in early. Everything ready when I got there. Done in 2 hours. Thank you.
the people give the best service and are pleasant thank you
Faster than Superman! Great equipment, great staff, great experience. I've tried other U-Haul locations in ABQ with mixed results. I will always return to this store from now on.
Very fast, gave me the best rate. Manager is very efficient and organized. Will keep using this location.
Your records are incorrect …. I have never had anything to do with U-Haul. Remove me from your list please
Store seems to have different rates than other stores-are weekend rates applicable
staff was extremely helpful. Manager gets gold star.
This location is alwsys great.
rented a pick-up; it was in great shape except for the cigarette odor.
Great service and great employees. They really know their job and are extremely courteous.
I was not instructed to use of the chains in towing, was this because I am BLACK, could have cause an accident, lost my life. What kind of employees do you hire. There were two employees @the time the tow was accepted by me, check your cameras. EHH.
Uhaul staff are very nice and helpful
Staff was very friendly and prompt with check out and check in. Would definitely recommend this location and will use again
We stored our belonging`s for years. The staff was always friendly and professional
They were very helpful and friendly at pick up and drop off locations. Thanks!
I'm a repeat customer...they were great again!
Not much. You were fast and efficient.
The big line was handled as quickly as possible, however, you might consider a pre-reserved line
first class place with great public relation skills, they will always have my business
This U-Haul location is exceptional. It is extremely friendly, clean, fully stocked and well organized. Impressive! I have rented from U-Haul for over 45 years and this location is tops! I will definitely recommend this location to others. Great staff and a great experience! Thanks!!
I felt this experience was easy and therefore no improvement is needed.
I would have liked to have a way to lock the trailer to the tow vehicle to help prevent theft of the trailer when it was parked overnight..
The mover who I rented through Uhaul was incapable of doing the job in a timely manner. He was out of condition and out of breath from the start.
Again...simple and easy. Friendly staff
To be honest, I'm extremely unhappy with the ridiculously outdated system of "eyeballing" gas measurements. The sheet that comes with the rental gives an estimate of gas input, but it's ALWAYS wrong, causing the customer to have to put in even more gas than they should have to. The entire process is extremely sub-par and produces immediate negative associations with your company. I have been very unhappy with the fact that I put in the "estimated amount" of gas to return to half a tank, only to find out I needed to put in more than three times that much only having driven 20 miles!! The exorbitant lying (or lack of honesty) has lead to me telling pretty much everyone I know about the unpredictability of uhaul's gauges and the hokey system used for returning to previous measurement. The onto way this system could work is if the tank is 100% full, then there wouldn't be any guess-work. I know this will never change and my comments will go entirely unnoticed, but due to this terrible experience I will never use uhaul again, and I'm doing my best to keep people I know from making the mistake of choosing uhaul as well.
Awesome experience from start to finish. I love when a company knows what they are doing and they do it well. Don't change a thing!
We had a headlight not working. As soon as we brought it to the attention of the office they immediately fixed it. Renting this U Haul kept us from making lots of trips back and forth to our daughter's wedding to set up decorations.
Very professional and helpful. In and out in no time.
I really appreciate how flexible you were in my ever-changing moving plans! Thank you!
Absolutely kind courteous and accommodating. I would recommend them to people Across the Nation if I could. I will most definitely use them again.
Absolutely excellent service and overall experience!
Over and above on service......all the guys were GREAT!!!
Thank you forn a very clean U-Haul truck.
Great staff, helpful and friendly. Truck was brought back full of fuel, not 7/8. The truck was dirty at time of pick up (other renter contract still in truck) but not a big deal for what I needed it for. Thank you and I will be back for another in the future.
Great customer service @ this location the only one I like to rent from. Thanks Al
Everything was ready, the only problem I had was that I scheduled the pickup at a different location near my house.
Consider a military discount.
This location has improved dramatically!
Everything seems fine to me.
Great people and equipment
staff took their time good attitude and helpfull
We first went to the Central location and they sent us to Princeton. Come to find out, they didn't have the truck we needed when the Central people reserved us one. We had to go to the one on San Mateo, was very upset with the run around.
These people are the best. zthis was my 3rd truck from this lpcation and they have always done everything at the best level.
Very quick check out, vehicle was ready. Ran great, and check in was quick and efficient. Thanks.
Josh Souter was very friendly and helpful.
It is the best Moving Center in ABQ, NM...I have used them for many years.
This Uhaul is amazing!! Uhaul was the only thing that made my move going smooth!! Thank you so much being so great to me!!
Excellent service and the gentleman who did the installation was terrific. N
Comments above for the Albuquerque store
By the time I got there they were ready and installing and picking up equipment took only a few minutes. Same thing on my return.
The actual rental was fine. The male staff in the store itself were very rude, dismissive, and dishonest. We were told,(once someone could be bothered to acknowledge us), that nothing was available before 3pm. It was 10:00. I looked at the website on my phone, and noted that there were vans and trucks available...and pointed it out. The manager sneered, and turned his back. I left angry, and left. I decided to call, and was able to reserve a van 5 minutes later, returned to rent...and got "oh, you're back". I told him that I have already paid for the rental, and that I will be taking it now. The two men in the store front were not a good example of customer service, and if I had not had a narrow window of time to get things moved, I would have moved on. I will never rent from this location again, nor would I recommend this location to anyone. Quite the opposite.
The place was not quite as clean.
Inside lights did not work so we had a hard time unloading the truck. Also the truck was bouncing alot when driving felt likw the tire was always flat
Staff at the San Mateo branch were friendly, smiling and efficient. Check-in at the desk was speedy. The entire process was painless, which took a big headache out of moving day. Loved the after-hours drop-off! Made all the difference to the crazy schedule we had to keep for our move.
Nothing. The employees at this location did an awsome job.
Large U-Haul rental site that generally has what you need, especially rental trailers. Recently added a special return lane with a covered awning. Check-in was quick and paperless - attendant sent an electronic receipt via e:Mail.
With it being a busy moving season it can be difficult to find a truck but this location came through.
Service is excellent, I've rented from this location and it's always been awesome. Time to have training for some locations. That might help.
Excellent friendly and professional customer service.
Excellent experience. Excellent personnel, building and equipment.
They put down a different drop off location in Denver even though I told them which one to use so I invited an additional $40.00 charge. More than that - the truck broke down less that 30 miles from the starting point which makes me wonder if they ever check/inspect the trucks between rentals. We lost 4 hours waiting on the side of the road for service and day of moving time. Adventures in moving doesn't begin to describe my families bad experience with U-Haul.
Make all equipment available for one way drop off.
Quick and friendly reservation at the counter. Quick and friendly pick-up, on-time, nice vehicle. Quick, easy, friendly turn-in. Good experience
Nothing could improve your business model, nothing!
My 2nd time using u for trips to San Jose and notably great value and services.
Warren or Darren, whatever the gentleman's name that last helped me was great! I am 100% physicaly disabled Vietnam era vet. This guy took care of EVERYTHING and even made me laugh.
Thanks to all of you.
Nothing! The staff was very kind, knowledgable, and helpful. I had a great experience when I called for information and was actually able to speak to the store NOT the call center. Also, when checking out the equipment and returning it. Overall Excellent customer service!
Be sure time estimates are accurate; the estimate for my installation was "under three hours" but actually took nearly 4 1/2 hours to complete.
I called UHaul to reserve my trailer last weekend. Despite the fact that the representative assured me that I could pick up the trailer at the Menaul location in Albuquerque, NM, I learned this morning on my way to this location that the reservation was in fact made for Manteca, CA. I quickly changed the location to the San Mateo UHaul in ABQ, and was lucky that they had the unit that I had reserved. However, I consider this an egregious and unacceptable error on the part of the UHaul call center, and will therefore not be using this company in the future.
Always have received the best service here. I drove further to go here because I trust the service.!
Excellent customer service.
Nothing. I have used this location 3 times in the past year and they are always professional, efficient and friendly.
All of the staff was very helpful and were pleasant and laughing and made it a very pleasant experience.
The staff is very helpful and friendly, from manager Josh?, to the others. The facility is very well maintained and organized. Thank you...
The staff, specificly the one who assisted me, was very kind and helpful.
I have used this location for storage numerous times and have recommended it to family and friends. Josh and his crew are great.
I was very pleased. The staff were helpful and friendly at all times, even though they were already very busy.
Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me.
Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me.
The Staff is absolutely professional, fun and very helpful. Keep up the good work!
We moved half way across the country using U-Haul. Everyone was professional and courteous and friendly. The month`s storage at our destination was a lifesaver.
I have rented both storage spaces and trucks at this facility before and have always been extremely pleased. It is clean, safe and secure and the staff is very nice and helpful.
Staff is very professionl.
Manager and staff are always friendly, helpful, and knowledgeable, facility very clean and well-maintained.
From the time I booked to the time to go transport prices had dropped, perhaps a paid option can be made available to renegotiate transport cost once.
Solid experience. I do recommend getting there early though. I had zero wait time, but by the time I finished loading my storage unit, customers were arriving in droves.
It will lot better if they change the access to the storage unit until 9 p.m. and not at 7 p.m.
I would recommend a survey when it`s all over. The guys in Albuqierque were great and everything was up to standard.
The only draw back was our unit was vandalized and half of our stuff is missing.
One of the best and cleanest storage facility I use
Josh, and all the team at this location make everything easy. They are very helpful and friendly and always willing to help if needed. Thanks!
I`ll called 5 times to close my unit down and they kept charging me
Other then being a bit pricey everything was perfect...
The staff at this facility is great and amazing. They were very helpful and supportive of all our needs. They arrived on time, and were super professional.
I talked with Josh, very nice and professional. He had the answers to all my questions. Will use him every time I go into U-haul
The staff was exceptional at the San Mateo location. I received excellent quality service.
Staff at this uhaul was very un-friendly.They need to be trained on how to be customer friendly.I will never go to this uhaul again.
Excellent customer service especially Josh
These guys went above and beyond. The perfect example of customer service. I would go out of my way to use them!
Computers need work as the staff couldn`t get through and had to go to customer service to clear the pick-up. It wasn`t the staffs fault,they were very helpful.
Clean facility and excellent customer service
We are very pleased at how helpful everyboand how comfortable we were. Thank you.
Friendly and quick service. Thanks guys!
The lighting in the temperature controlled storage area is insufficient.
The staff were very professional, helpful, and considerate.
I came in unexpected to rent a storage unit and the staff was wonderful and helped me with out delaying my unloading of the truck.
I used the facility for a very short time, but in that time the staff was exceptional, great customer service and made my difficult move, easier. Thank you.
Staff was very helpful and the overall experience was very good.
Great staff who provided assistance despite the number of customers in the store.
Very good service, if I ever need a storage unit again, this is where I`ll go.
Great experience. I was able to pay my bill with auto pay, very convenient. The staff and owner are very friendly and helpful. Facility is always clean and secure.
Great staff! Super clean. We stored with them for several years. We were always impressed. Other locations we`ve experienced, not so much. We highly recommend this location of U-Haul storage.
Thanks for your professional services.
Very friendly/excellent customer service
Some lighting in my storage hall does not appear to be in working order lighting directly above the units. Hall lighting is working.
I got great help from the desk staff in choosing a unit for storage!
If you are to pay 85$ a month then you need more space but most of all you need less to pay for that is just residuals.
The manager is one of the rudest individuals I have ever met. I would not recommend your establishment to anyone.
The free month with truck rental was a great intro to UHaul Storage. I will definitely consider UHaul for my future storage needs as well as for trucks.
Great facility. Good location. All good stuff.
I had to pay double for the room because it was the only one available in that size that in my opinion is unacceptable, my daughter recommended you hopefully I will no return
The gentleman who helped us was friendly and professional.
At first, my Ubox was misplaced but found. Whew! The Uhaul person who help me worked hard to find it. Tow, haul, unload without problem.
The employees were answered all of my questions and were courteous and polite.
The service is excellence the staffs are very friendly helpful. Thanks
I walked in, was helped right away and got a storage unit in less that 15 minutes.
Quick and easy to complete my move. Pleasure doing business with these folks.
Stacey and her staff are all very courteous and helpful !
The biggest problem with this storage unit is the allotted/stated space. I paid for a larger space but when I measured it , the space was smaller. Don`t really believe this is a fair practice
Prices are little high for me to recommended however for someone in a pinch they are good
Only major problem was vacating do not allow pro rates and charge for whole month even though you have vacated. Major downfall.
Very friendly and efficient staff. The general manager was especially knowledgeable and effective.
I rented a unit here for more than five years and it was always safe, secure, accessible, clean, and convenient. I would rent here again and recommend it to others.
The staff was very helpful and answered all my questions. I am very happy with this facility.
I received a contact for a 3:45 pm pick up. Then when I arrived I was told the pick up was for 2:30- no one ever called me. I did not have enough time to move.
The staff were excellent. The storage unit was clean, well lit, and easily accesible. I would definitely return to rent equipment or for storage purposes.
Stacy the manager was great! This was the perfect solution for my quick move out of state and I was able to come back and retrieve my belongings over the next 60 days... Thanks!
The staff were always courteous and helpful. When upon vacating, we forgot a hand truck for a large file cabinet, they let us borrow one for about 10 minutes with no charge. Great PR value. Thanks.
The experience of renting was outstanding! All of the UHaul representatives were extremely helpful, professional and courteous. I will certainly recommend UHaul to friends and family!
There should be exceptions to the 30 day rental. When the renter died just before her renewal, we had to pay for another 30 days when we needed only 2 more days to remove her belongings.
You have one of the most obnoxious crew members I have ever encountered in my life. I WILL not ever recommend this establishment to anyone due to personnel you employ running the establishment.
Customer service was excellent! Accommodations for returning vehicles was very much appreciated. Great overall experience!
the manager was very nice and willing to work with me with my needs.
My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!
Very good service on person or by phone
Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!
My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!
Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!
At times just a little wait for staff because of customer load. All in all, very good.
Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.
I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!
This location rocks. Josh is superb
I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.
Josh rocks. Totally professional, totally personable and totally great.
We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.
Good service but had to make several calls to make sure my account was closed.
Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!
Facility and staff had everything I needed and were very helpful.
enjoy using the self storage, everyone was helpful.
Uhaul was conveniently located and offered a multitude of services and moving items.
The San Mateo staff is aweaome!! Top of the line customer service!!
Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.
Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..
The service representative was extremely courteous, helpful, and efficient. Thank you!!
The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :
I am impress with the ease of my move with using the pod system. I look forward to the delivery.
Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.
If Staff was very informative, I would give u-HAUL very good or excellent rating.
Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!
All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.
They nickle and dimed you to death. Never use this again!.
Always friendly, available for questions, good access to facility.
The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.
Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.
The staff were very friendly and helpful
The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.
Great staff and very knowledgable
items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.
the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.
Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to
Mr. D for going the extra mile to help me out during this move!
Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.
Staff was always friendly and helpful First Rate Customer Service
I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....
Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!
excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....
Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.
Great customer service and prompt response to our needs...very pleased.
When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.
They were all very helpful...and friendly.
The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.
They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.
The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.
Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.
the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.
Dealt with Josh and Dee. Great professionals.
I will go back to rent at the same store Thank You Uhaul
The service was good when I needed to return a dolly that I got from another u-haul facility,
Great service. Friendly staff. Phone contacts were very helpful.
The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.
200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!
Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.
Wish that there would have been a bigger unit available since I had to get 2 and pay for one.
My only complaint about the storage
compartments was that they are
shorter in height than the average
Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.
even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .
Te facility was great and everyone was courteous and very helpful
I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.
Very nice facility-climate controlled storage was great.
The staff are very friendy and though. The facility is very clean also.
Staff rude, incompetent and thieves.
Management manipulatively fraudulent.
False advertising, incompetent or fraudulent accounting.
There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.
Best storage facility I`ve used.
Negative experience a number of years ago when someone put super glue in the locks.
My groud floor unit was up 13 stairs.
My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account
better facility than the one in del rio, tx
Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.
Staff was really friendly and helpful.
Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.
Very professional. Will definately use again.
Enjoyable set my mind at ease knowing the staff would take care of my belongings.
U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?
Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.
Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,
The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...
great facility, excellent customer service. exceeded all of my expectations.
No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.
The storage area was clean and the personnel were friendly.
Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.
We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.
The storage place is really nice and the employees are very helpful and professional.
I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.
The staff was very helpful and went above and beyond to make our move to Albuquerque a good experience.
I`ve never had it be so difficult to rent a storage unit. I had problems every week. On the phone Stacy, was the rudest arrogant women I`ve ever spoke to
The staff was very helpful and made the process a lot less stessfull.
The automatic lighting was a pain. If someone didn`t walk by the sensors on a regular basis we were in the dark. The sensor is located on the opposite side of where our unit is.
The storage unit had oil on the floor, and the lights went out automatically after a half hour. The manager Josh was VERY nice and helpful and fixed the oil problem and made my experience much better!
I had a great experience - quick and easy.
very helpful, security conscious and clean.
I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.
Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.
started out at the location in Phx on Indian School 26th both were good
Staf very helpful and friendly.