Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery
I was not instructed to use of the chains in towing, was this because I am BLACK, could have cause an accident, lost my life. What kind of employees do you hire. There were two employees @the time the tow was accepted by me, check your cameras. EHH.
Uhaul staff are very nice and helpful
Staff was very friendly and prompt with check out and check in. Would definitely recommend this location and will use again
We stored our belonging`s for years. The staff was always friendly and professional
They were very helpful and friendly at pick up and drop off locations. Thanks!
I'm a repeat customer...they were great again!
Not much. You were fast and efficient.
The big line was handled as quickly as possible, however, you might consider a pre-reserved line
first class place with great public relation skills, they will always have my business
This U-Haul location is exceptional. It is extremely friendly, clean, fully stocked and well organized. Impressive! I have rented from U-Haul for over 45 years and this location is tops! I will definitely recommend this location to others. Great staff and a great experience! Thanks!!
I felt this experience was easy and therefore no improvement is needed.
I would have liked to have a way to lock the trailer to the tow vehicle to help prevent theft of the trailer when it was parked overnight..
The mover who I rented through Uhaul was incapable of doing the job in a timely manner. He was out of condition and out of breath from the start.
Again...simple and easy. Friendly staff
To be honest, I'm extremely unhappy with the ridiculously outdated system of "eyeballing" gas measurements. The sheet that comes with the rental gives an estimate of gas input, but it's ALWAYS wrong, causing the customer to have to put in even more gas than they should have to. The entire process is extremely sub-par and produces immediate negative associations with your company. I have been very unhappy with the fact that I put in the "estimated amount" of gas to return to half a tank, only to find out I needed to put in more than three times that much only having driven 20 miles!! The exorbitant lying (or lack of honesty) has lead to me telling pretty much everyone I know about the unpredictability of uhaul's gauges and the hokey system used for returning to previous measurement. The onto way this system could work is if the tank is 100% full, then there wouldn't be any guess-work. I know this will never change and my comments will go entirely unnoticed, but due to this terrible experience I will never use uhaul again, and I'm doing my best to keep people I know from making the mistake of choosing uhaul as well.
Awesome experience from start to finish. I love when a company knows what they are doing and they do it well. Don't change a thing!
We had a headlight not working. As soon as we brought it to the attention of the office they immediately fixed it. Renting this U Haul kept us from making lots of trips back and forth to our daughter's wedding to set up decorations.
Very professional and helpful. In and out in no time.
I really appreciate how flexible you were in my ever-changing moving plans! Thank you!
Absolutely kind courteous and accommodating. I would recommend them to people Across the Nation if I could. I will most definitely use them again.
Absolutely excellent service and overall experience!
Over and above on service......all the guys were GREAT!!!
Thank you forn a very clean U-Haul truck.
Great staff, helpful and friendly. Truck was brought back full of fuel, not 7/8. The truck was dirty at time of pick up (other renter contract still in truck) but not a big deal for what I needed it for. Thank you and I will be back for another in the future.
Great customer service @ this location the only one I like to rent from. Thanks Al
Everything was ready, the only problem I had was that I scheduled the pickup at a different location near my house.
Consider a military discount.
This location has improved dramatically!
Everything seems fine to me.
Great people and equipment
staff took their time good attitude and helpfull
We first went to the Central location and they sent us to Princeton. Come to find out, they didn't have the truck we needed when the Central people reserved us one. We had to go to the one on San Mateo, was very upset with the run around.
These people are the best. zthis was my 3rd truck from this lpcation and they have always done everything at the best level.
Very quick check out, vehicle was ready. Ran great, and check in was quick and efficient. Thanks.
Josh Souter was very friendly and helpful.
It is the best Moving Center in ABQ, NM...I have used them for many years.
This Uhaul is amazing!! Uhaul was the only thing that made my move going smooth!! Thank you so much being so great to me!!
Excellent service and the gentleman who did the installation was terrific. N
Comments above for the Albuquerque store
By the time I got there they were ready and installing and picking up equipment took only a few minutes. Same thing on my return.
The actual rental was fine. The male staff in the store itself were very rude, dismissive, and dishonest. We were told,(once someone could be bothered to acknowledge us), that nothing was available before 3pm. It was 10:00. I looked at the website on my phone, and noted that there were vans and trucks available...and pointed it out. The manager sneered, and turned his back. I left angry, and left. I decided to call, and was able to reserve a van 5 minutes later, returned to rent...and got "oh, you're back". I told him that I have already paid for the rental, and that I will be taking it now. The two men in the store front were not a good example of customer service, and if I had not had a narrow window of time to get things moved, I would have moved on. I will never rent from this location again, nor would I recommend this location to anyone. Quite the opposite.
The place was not quite as clean.
Inside lights did not work so we had a hard time unloading the truck. Also the truck was bouncing alot when driving felt likw the tire was always flat
Staff at the San Mateo branch were friendly, smiling and efficient. Check-in at the desk was speedy. The entire process was painless, which took a big headache out of moving day. Loved the after-hours drop-off! Made all the difference to the crazy schedule we had to keep for our move.
Nothing. The employees at this location did an awsome job.
Large U-Haul rental site that generally has what you need, especially rental trailers. Recently added a special return lane with a covered awning. Check-in was quick and paperless - attendant sent an electronic receipt via e:Mail.
With it being a busy moving season it can be difficult to find a truck but this location came through.
Service is excellent, I've rented from this location and it's always been awesome. Time to have training for some locations. That might help.
Excellent friendly and professional customer service.
Excellent experience. Excellent personnel, building and equipment.
They put down a different drop off location in Denver even though I told them which one to use so I invited an additional $40.00 charge. More than that - the truck broke down less that 30 miles from the starting point which makes me wonder if they ever check/inspect the trucks between rentals. We lost 4 hours waiting on the side of the road for service and day of moving time. Adventures in moving doesn't begin to describe my families bad experience with U-Haul.
Make all equipment available for one way drop off.
Quick and friendly reservation at the counter. Quick and friendly pick-up, on-time, nice vehicle. Quick, easy, friendly turn-in. Good experience
Nothing could improve your business model, nothing!
My 2nd time using u for trips to San Jose and notably great value and services.
Warren or Darren, whatever the gentleman's name that last helped me was great! I am 100% physicaly disabled Vietnam era vet. This guy took care of EVERYTHING and even made me laugh.
Thanks to all of you.
Nothing! The staff was very kind, knowledgable, and helpful. I had a great experience when I called for information and was actually able to speak to the store NOT the call center. Also, when checking out the equipment and returning it. Overall Excellent customer service!
Be sure time estimates are accurate; the estimate for my installation was "under three hours" but actually took nearly 4 1/2 hours to complete.
I called UHaul to reserve my trailer last weekend. Despite the fact that the representative assured me that I could pick up the trailer at the Menaul location in Albuquerque, NM, I learned this morning on my way to this location that the reservation was in fact made for Manteca, CA. I quickly changed the location to the San Mateo UHaul in ABQ, and was lucky that they had the unit that I had reserved. However, I consider this an egregious and unacceptable error on the part of the UHaul call center, and will therefore not be using this company in the future.
Always have received the best service here. I drove further to go here because I trust the service.!
Excellent customer service.
Nothing. I have used this location 3 times in the past year and they are always professional, efficient and friendly.
All of the staff was very helpful and were pleasant and laughing and made it a very pleasant experience.
I was completely unsatisfied with my experience. The truck that was provided to us was not in good condition and was unsafe. When I first got into the truck, I adjusted the side mirrors to the in the correct position. However, anytime we were driving and hit a bump, the side mirror would fall down, so it was angled at the ground and I couldn't see anyone beside me or in my blind spot. You can imagine how unsafe this is, and made me very nervous while driving the truck. I can't believe UHaul provided me with this truck.
Friendly staff, wonderful location and very clean.
The van smelled really bad. I'm not sure if the stench was due to something someone previously hauled, if something crawled up in the van and died, or if it was simply something UHAUL used to clean with, but it was awful. The man who rang us up was quick and didn't take the time to really figure out which option was least expensive for us, either. This UHAUL experience wasn't the greatest.
We normally use a different location. This one was great. Quick service. Rules and policy were explained. In and out quick. Both picking it up and dropping it off.
Nothing, it was great. Everyone was professional, friendly, and very helpful. Thank you.
Truck was ready on schedule and the staff was professional and courteous. I would recommend this location to a friend.
Smooth efficient, friendly operation
Train employees to make reservations when they say they do. When we got to our final destinstion our reservation for a storage unit was not there. We almost did not have anywhere to put our belongings. They also missed our reservation the first time we called. Then moved our pickup location three times! Overall will never use u haul again. Moving is stressful as is and u haul in nm made it ten times worse.
They did their job well. Explained return expectations, time, fuel, mileage, all clearly. Equipment was in good condition and worked well. I will rent from them again should the need arise.
The staff is very helpful and friendly, from manager Josh?, to the others. The facility is very well maintained and organized. Thank you...
Just keep up the good work
The staff, specificly the one who assisted me, was very kind and helpful.
Computers were down a lot. Staff was kind but lines were very long --- over 30 minutes. And I was third in line.
Everything was great....Thank YOU!!!
Excellent customer service
This rental was the FASTEST pickup/turn-in experience that I've EVER had at a U-Haul! Five Stars! (I'd give more if I could.)
I have used this location for storage numerous times and have recommended it to family and friends. Josh and his crew are great.
Josh and his crew are the best!
I needed a pickup truck to move some new furniture, and the gentlemen that helped me were very courteous and fast.
We reserved a 10' truck but it didn't come in. I was glad that UH had a cargo van that worked out well. I have always found the staff at this UH to be helpful and friendly.
I was very pleased. The staff were helpful and friendly at all times, even though they were already very busy.
None, this site provided great service.
Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me.
Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me.
Make sure credits are redeemable at store equipment is picked up at. I have to travel back across town to another location to recievw credit. An inconvenience I canr afford
Make sure the date and day that the rental needs to be returned is communicated correctly. We were told the truck needed to be returned on Tuesday. When we were on our way and received a reminder we found out it was Monday that the truck needed to be returned.
I stopped by several times and service was always prompt and excellent. The installation of my hitch was done on time and the finish was clean and professional. If you need something from U haul this is the place to go.
I was impressed with how quickly the transaction took place. The vehicle was very clean and great to drive.
The staff was excellent. Friendly and helpful.
Nothing but good things to say about this location all I would ask for would be a multiple rent discount that be great but other then that it is a awesome location
The Staff is absolutely professional, fun and very helpful. Keep up the good work!
Keep the office cool it was hotter than a steel plate in the mouth of a volcano in the sun
I don't know how it could be better. Josh and Andy are real professional. I have never a better experience at ANY U-Haul that is I always now trade at your San Mateo location
Not the usual excellent service. What happened?
Not much! My experience was just fine. Had no issues or problems. Thank you!
Make sure you let customers know that a 15 foot uhaul will NOT hold a 2 bedroom plus boxes -- even though your website says it will. I couldn't even fit a one bedroom in, so had to hire moving help for multiple load/unloads and extend uhaul rental another day. If someone had been kind enough to accurately provide this information, I could have rented a larger Uhaul and only had to make 1 trip to new location, instead of multiple, with a broken back in 100+ degree heat! False advertising/information caused a huge problem.
I reserved a pickup but it wasn't there so I had to rent a trailer
They seemed to be short staffed the day I went in to reserve the equipment but made every effort to get customers taken care of
The customer service here was outstanding! After hooking up the rented trailer, I walked back in and asked if I could put air in the tires of my Tahoe ~ without hesitation, they checked AND put air in my tires for free .... so grateful!!
The staff at this location was truly fantastic. Even though my trailer light converter box had been disconnected by my car dealer without my knowledge, they were able to find and repair the problem (including installing replacement parts) in less than an hour. I will be sure to recommend this location to anyone that needs a trailer.
We moved half way across the country using U-Haul. Everyone was professional and courteous and friendly. The month`s storage at our destination was a lifesaver.
I think that your mileage rate is getting a bit high.
Would not go to any other location,
Randi n Joshua were super jumped on the truck checked it in quick n I was on my way with in 5 minutes! Thank you! Great equipment comfortable ride n good fuel mileage!
Everything was fabulous -- Customer service was excellent, The van was perfect, and reserving was a cinch! Highly recommend!!!
Great customer service as usual by both San Mateo and Lomas stores. The guy at Central was not willing to help me secure a 26 foot truck at all. But the man at Lomas saw a 26 on the computer at SM and with my credit card he instantly reserved it then because we needed it now. Good Job Guys Thanks .
Very professional and so helpful! Joshua really helped me when I had major trouble with moving help and I appreciated it!
It was a really easy process and the staff was really friendly.
Staff were very friendly, informative and very helpful. Was my first move ever and the staff made it a great experience. Would definitely recommend this location to friends and family!!
UHaul representatives were very pleasant and efficient both during pick-up and drop-off. Thank them for very pleasant experience.
I have rented both storage spaces and trucks at this facility before and have always been extremely pleased. It is clean, safe and secure and the staff is very nice and helpful.
Gentleman that serviced me at the NM location was very professional and courteous.
Use It For Only Two Hours Got It Back 5 mins Early ??
I have always had a good experience with this location.
Both Devin Cannon at the pick up and Randi Alpin at the drop off were extremely helpful and efficient. This will be my new preferred location.
Fast and friendly service with capable and knowledgeable employees. Always nice to walk into a store and the employees know their job well, and still offer friendly service. I would gladly use your service again and tell others about you. Thank you for making my use of your truck a nice experience.
Staff is very professionl.
Manager and staff are always friendly, helpful, and knowledgeable, facility very clean and well-maintained.
Not a thing! All my experiences w/ this location, including storage unit rental, have been excellent.
Just let us know if the there was previous smoking allowed. My truck stank and I'm very sensitive to smoke. Yuck
Easy to reserve, rent and return! Great location and professional staff.
Eveyone was extremely helpful and professional!!!
You all really helped us out in a pinch. Thank you!
It was a pleasure doing business with you. Thank you!
Everything was as promised. The staff members were friendly, informative and most importantly there were no surprises.
This center and everyone that I encounted was nice and very helpful
I was very pleased with the experience. It was easy to rent online. The two people I met at the counter were very friendly and helpful. And the young woman who checked me out when I returned the truck was very nice. I would definitely recommend this location to others and would use it again. Chris
They were wonderful to work with!
Always use this location, they are always awesome!!!
When I arrived to pick up the pickup and trailer, the person using the truck did not return it as scheduled. The staff at Uhaul were very helpful in trying to locate another truck for me to use. They understood my necessity to rent the truck immediately, and were very accommodating. I ended up waiting an hour after I had reserved the truck, to rent the rig I needed. The staff apologized for the inconvenience, and gave me a discount on the rental. I felt this was a fair accommodation. The staff had no control over a customer not returning a truck, and they did everything in their power to help get me out as soon as possible. I was annoyed to have to wait, but the staff were so great, that I will continue to rent from Uhaul at this location.
From the time I booked to the time to go transport prices had dropped, perhaps a paid option can be made available to renegotiate transport cost once.
call 505 798 0896 for a verbal report / harry
Thank you for making this process very easy and a pleasant one. Will definitely use this location again in the future.
The best moving experience with Uhaul.
Staff was courtesy and professional, I have been bringing my business here for years and will continue to.
Solid experience. I do recommend getting there early though. I had zero wait time, but by the time I finished loading my storage unit, customers were arriving in droves.
The staff were awesome, and took care of my turn quickly. They even recommended a couple of great restaurants.
Nothing. It was very good.
Have more people available to take care of the line of people waiting for service.
Nothing. Fast and friendly when picking up and returning.
Service rep who checked me in stated I would receive my receipt be E-mail. So far, nothing. Otherwise the service was excellent.
Friendly, truck was ready.
The entire pick up process took less than 10 minutes.
The staff here was awesome, and the truck was a peach. For the price, I'll gladly rent again.
Keep your rates reasonable--I was about to give up finding a truck I could afford as all the others were price gouging for summer. I will certainly recommend your company to everyone, especially your 800 number that found me a truck.
This location is perfect. Nothing to improve.
Trailor seemed older, showed signs of rust in certain spots. Tires in great condition. Would be great to redesign lighter trailor to help in fuel economy.
Great easygoing experience.
Staff was proficient and helpful. They were fast, efficient and were good people.
Friendly, helpful made it very easy for a complicated move. They have the storage, boxes, everything you need.
These are real professional and courteous crew
The manager and staff very professional and respectful, they went way above and beyond even when I had to call and inform them I wouldn't have the truck back by the time required. Very impressed with the compassion displayed. Thank you to Josh and rest of great staff
I've requested a phone number for the field manager or the marketing president but was told they do not give those numbers out left message let's see how long it takes to get a call back
Well stocked store with low prices. Josh checked me out and made sure I was ready to go. Appreciated his assistance.
excellent, polite and very professional.
I will/would come back to this location again.
It will lot better if they change the access to the storage unit until 9 p.m. and not at 7 p.m.
I know it is not part of corporate procedures, but it would be nice to be able to "rent" a spare, in case something goes wrong. I was stranded for 4 hours last summer in the middle of nowhere waiting for someone come and replace the tire. If the customer losses it for any reason, they are responsible. Thank you,
My Experience was great, it was easy, they people were very nice and it cost exactly what I was quoted.
When nobody is going to be at the front, put a sign that says, "Someone will be right with you."
Wouldn't change a thing! Everyone was polite, efficient, and the truck was just right.
My equipment was ready and easy to pick up, and when I was having an issue and needed to call the store the person who answered was friendly and accommodating. It was a great experience, no issues at all.
The rental return was quick and simple. They helped answer questions and made the process very easy!
Guys were quick with paper work and hook up tks
Everything was great, equipment, staff and cost.
I would recommend a survey when it`s all over. The guys in Albuqierque were great and everything was up to standard.
I received excellent customer service from the gentleman at the front desk and again when I returned the truck. Well done!
Josh is awesome! Very clean & efficant! Fast and easy. The staff as a whole were very nice & helpful! Thank you !
Wasn't informed that I had to call and reserve my own free month
I had to rent from another storage company and pay $123.00 unexpectly
Reduce gas mileage costs.
The only draw back was our unit was vandalized and half of our stuff is missing.
One of the best and cleanest storage facility I use
Josh, and all the team at this location make everything easy. They are very helpful and friendly and always willing to help if needed. Thanks!
I`ll called 5 times to close my unit down and they kept charging me
Other then being a bit pricey everything was perfect...
The staff at this facility is great and amazing. They were very helpful and supportive of all our needs. They arrived on time, and were super professional.
I talked with Josh, very nice and professional. He had the answers to all my questions. Will use him every time I go into U-haul
The staff was exceptional at the San Mateo location. I received excellent quality service.
Staff at this uhaul was very un-friendly.They need to be trained on how to be customer friendly.I will never go to this uhaul again.
Excellent customer service especially Josh
These guys went above and beyond. The perfect example of customer service. I would go out of my way to use them!
Computers need work as the staff couldn`t get through and had to go to customer service to clear the pick-up. It wasn`t the staffs fault,they were very helpful.
Clean facility and excellent customer service
We are very pleased at how helpful everyboand how comfortable we were. Thank you.
Friendly and quick service. Thanks guys!
The lighting in the temperature controlled storage area is insufficient.
The staff were very professional, helpful, and considerate.
I came in unexpected to rent a storage unit and the staff was wonderful and helped me with out delaying my unloading of the truck.
I used the facility for a very short time, but in that time the staff was exceptional, great customer service and made my difficult move, easier. Thank you.
Staff was very helpful and the overall experience was very good.
Great staff who provided assistance despite the number of customers in the store.
Very good service, if I ever need a storage unit again, this is where I`ll go.
Great experience. I was able to pay my bill with auto pay, very convenient. The staff and owner are very friendly and helpful. Facility is always clean and secure.
Great staff! Super clean. We stored with them for several years. We were always impressed. Other locations we`ve experienced, not so much. We highly recommend this location of U-Haul storage.
Thanks for your professional services.
Very friendly/excellent customer service
Some lighting in my storage hall does not appear to be in working order lighting directly above the units. Hall lighting is working.
I got great help from the desk staff in choosing a unit for storage!
If you are to pay 85$ a month then you need more space but most of all you need less to pay for that is just residuals.
The manager is one of the rudest individuals I have ever met. I would not recommend your establishment to anyone.
The free month with truck rental was a great intro to UHaul Storage. I will definitely consider UHaul for my future storage needs as well as for trucks.
Great facility. Good location. All good stuff.
I had to pay double for the room because it was the only one available in that size that in my opinion is unacceptable, my daughter recommended you hopefully I will no return
The gentleman who helped us was friendly and professional.
At first, my Ubox was misplaced but found. Whew! The Uhaul person who help me worked hard to find it. Tow, haul, unload without problem.
The employees were answered all of my questions and were courteous and polite.
The service is excellence the staffs are very friendly helpful. Thanks
I walked in, was helped right away and got a storage unit in less that 15 minutes.
Quick and easy to complete my move. Pleasure doing business with these folks.
Stacey and her staff are all very courteous and helpful !
The biggest problem with this storage unit is the allotted/stated space. I paid for a larger space but when I measured it , the space was smaller. Don`t really believe this is a fair practice
Prices are little high for me to recommended however for someone in a pinch they are good
Only major problem was vacating do not allow pro rates and charge for whole month even though you have vacated. Major downfall.
Very friendly and efficient staff. The general manager was especially knowledgeable and effective.
I rented a unit here for more than five years and it was always safe, secure, accessible, clean, and convenient. I would rent here again and recommend it to others.
The staff was very helpful and answered all my questions. I am very happy with this facility.
I received a contact for a 3:45 pm pick up. Then when I arrived I was told the pick up was for 2:30- no one ever called me. I did not have enough time to move.
The staff were excellent. The storage unit was clean, well lit, and easily accesible. I would definitely return to rent equipment or for storage purposes.
Stacy the manager was great! This was the perfect solution for my quick move out of state and I was able to come back and retrieve my belongings over the next 60 days... Thanks!
The staff were always courteous and helpful. When upon vacating, we forgot a hand truck for a large file cabinet, they let us borrow one for about 10 minutes with no charge. Great PR value. Thanks.
The experience of renting was outstanding! All of the UHaul representatives were extremely helpful, professional and courteous. I will certainly recommend UHaul to friends and family!
There should be exceptions to the 30 day rental. When the renter died just before her renewal, we had to pay for another 30 days when we needed only 2 more days to remove her belongings.
You have one of the most obnoxious crew members I have ever encountered in my life. I WILL not ever recommend this establishment to anyone due to personnel you employ running the establishment.
Customer service was excellent! Accommodations for returning vehicles was very much appreciated. Great overall experience!
the manager was very nice and willing to work with me with my needs.
My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!
Very good service on person or by phone
Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!
My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!
Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!
At times just a little wait for staff because of customer load. All in all, very good.
Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.
I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!
This location rocks. Josh is superb
I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.
Josh rocks. Totally professional, totally personable and totally great.
We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.
Good service but had to make several calls to make sure my account was closed.
Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!
Facility and staff had everything I needed and were very helpful.
enjoy using the self storage, everyone was helpful.
Uhaul was conveniently located and offered a multitude of services and moving items.
The San Mateo staff is aweaome!! Top of the line customer service!!
Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.
Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..
The service representative was extremely courteous, helpful, and efficient. Thank you!!
The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :
I am impress with the ease of my move with using the pod system. I look forward to the delivery.
Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.
If Staff was very informative, I would give u-HAUL very good or excellent rating.
Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!
All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.
They nickle and dimed you to death. Never use this again!.
Always friendly, available for questions, good access to facility.
The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.
Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.
The staff were very friendly and helpful
The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.
Great staff and very knowledgable
items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.
the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.
Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to
Mr. D for going the extra mile to help me out during this move!
Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.
Staff was always friendly and helpful First Rate Customer Service
I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....
Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!
excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....
Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.
Great customer service and prompt response to our needs...very pleased.
When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.
They were all very helpful...and friendly.
The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.
They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.
The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.
Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.
the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.
Dealt with Josh and Dee. Great professionals.
I will go back to rent at the same store Thank You Uhaul
The service was good when I needed to return a dolly that I got from another u-haul facility,
Great service. Friendly staff. Phone contacts were very helpful.
The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.
200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!
Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.
Wish that there would have been a bigger unit available since I had to get 2 and pay for one.
My only complaint about the storage
compartments was that they are
shorter in height than the average
Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.
even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .
Te facility was great and everyone was courteous and very helpful
I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.
Very nice facility-climate controlled storage was great.
The staff are very friendy and though. The facility is very clean also.
Staff rude, incompetent and thieves.
Management manipulatively fraudulent.
False advertising, incompetent or fraudulent accounting.
There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.
Best storage facility I`ve used.
Negative experience a number of years ago when someone put super glue in the locks.
My groud floor unit was up 13 stairs.
My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account
better facility than the one in del rio, tx
Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.
Staff was really friendly and helpful.
Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.
Very professional. Will definately use again.
Enjoyable set my mind at ease knowing the staff would take care of my belongings.
U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?
Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.
Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,
The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...
great facility, excellent customer service. exceeded all of my expectations.
No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.
The storage area was clean and the personnel were friendly.
Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.
We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.
The storage place is really nice and the employees are very helpful and professional.
I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.
The staff was very helpful and went above and beyond to make our move to Albuquerque a good experience.
I`ve never had it be so difficult to rent a storage unit. I had problems every week. On the phone Stacy, was the rudest arrogant women I`ve ever spoke to
The staff was very helpful and made the process a lot less stessfull.
The automatic lighting was a pain. If someone didn`t walk by the sensors on a regular basis we were in the dark. The sensor is located on the opposite side of where our unit is.
The storage unit had oil on the floor, and the lights went out automatically after a half hour. The manager Josh was VERY nice and helpful and fixed the oil problem and made my experience much better!
Would have rated excellent but the problem is there is no express access to storage have to wait until an employee is ready to give you the key access and to get License back.
I had a great experience - quick and easy.
The interface with staff was always friently and the access to our rental was very easy.
the storage is awesome y all need to work on the truck rental side.......the people whom you speak to if you have road trouble. tha
Great storage unit, but unit is too low only 6 feet high...would prefer higher for better access.
The staff were friendly and helpful. We have recommended to friends and colleagues. Thanks.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
The only problem is the heat and no ventilation in the building. All the air fans were covered up with wood paneling.
friendly and helpful staff
wish hours were longer for the working folks that have storage units and that the new access cards actually worked
the only comment I have is that i was not happy with my reservation process of getting my trailer and having to go somewhere else than what I chose.
great experience would work with again, avoid the central u-haul
Josh the General Manager and Stacey the Storage Manager were super and excellent in their customer service. The entire staff are polite and very helpful.
Thanks to Josh crew for a professional and friendly experience!
I enjoyed the staff.They were always friendly polite. As a suggestion, when there are alot of people, ask if anyone is just needing a key to their storage unit.
Josh the General Manager and Stacey the Center Storage Manager, made my uhaul move to New Mexico seamless and stress free. Excellent service and outstanding accommodations. Thank You !
very helpful, security conscious and clean.
Very good sevice and nice people
Prompt service and helpful in determining my moving and storage needs.
josh and his crew are the best I have ever worked with. You should be proud that you have them apart of U-Haul.
Good services, polite, quick and efficient. There was a problem with the elevator, but the staff was quickly working on the situation. Nice people.
Josh and I believe Justin? were helpful, professional.
Josh and his crew are the best that I have seen with U-Haul
Josh and his crew are the best that I have seen with U-Haul
I spoke with every employee while I was using the storage. EVERYONE there was very helpful and as courteous as could be. Thank you!
They where helpful and let me use a screw driver. Nice....
very helpful staff always willing to lend a hand
The access to the storage isn`t as accessable as some of the cheaper ones, but I have to admit that the security is better for that reason.
Incredibly Helpful and Professional Staff - Thanks Again!
Storage units were very hard to put your belongings in because of the very low ceilings. It is way over priced for what you get. Unit had no light in it.
Everyone was friendly and very helpful
Employees were excellent.
This was a great service use by our family for a short term storage. The rates were reasonable. Facility was well maintained and staff were helpful at all times.
I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.
the staff was really helpful my family I definitely were re-assured that we didn`t have to worry.
We were impressed with the security of the facility. The staff were extremely helpful.
The facility and my experience were fine.
I had a very good experience renting from uhaul. I will definitely use you in the future if I need a storage unit.
The staff were very friendly and helpful.
I really appreciated the efficient and friendly service. I will be a loyal customer to this center.
Nice facility and ill use again in future.
Great facility, I would have stayed longer if the price hadn`t been so high.
Sunday access hours close at 5pm and most moves are during the weekend and this is hard to finish moving when you may need most of the day to finish.
Space was as promised and met our needs well.
Very convenient and easy going staff. Never had a problem! Would definitly go back to this facility for any rental, uhaul, packing needs. Thank you!
The manager was especially accommodating and professional.
very friendly staff, courteous, and helpful
the staff knew what they were doing, and they were very helpful and friendly. I would recommend this locatin to friends.
Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.
De does a great job of managing the place. He was calm, cool, and collected during the busiest of times.
started out at the location in Phx on Indian School 26th both were good
all went well. except that it was more then I was lead to believe. And the Manager was grouchy both times we went in.
Staf very helpful and friendly.
My experience was excellent. Thanks to Steve and Garrett all went well. I was treated with professionalism and respect. The lighting in my storage room was not working and was fixed right away.