Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery
I know it is not part of corporate procedures, but it would be nice to be able to "rent" a spare, in case something goes wrong. I was stranded for 4 hours last summer in the middle of nowhere waiting for someone come and replace the tire. If the customer losses it for any reason, they are responsible. Thank you,
My Experience was great, it was easy, they people were very nice and it cost exactly what I was quoted.
When nobody is going to be at the front, put a sign that says, "Someone will be right with you."
Wouldn't change a thing! Everyone was polite, efficient, and the truck was just right.
My equipment was ready and easy to pick up, and when I was having an issue and needed to call the store the person who answered was friendly and accommodating. It was a great experience, no issues at all.
The rental return was quick and simple. They helped answer questions and made the process very easy!
Guys were quick with paper work and hook up tks
Everything was great, equipment, staff and cost.
I would recommend a survey when it`s all over. The guys in Albuqierque were great and everything was up to standard.
I received excellent customer service from the gentleman at the front desk and again when I returned the truck. Well done!
Josh is awesome! Very clean & efficant! Fast and easy. The staff as a whole were very nice & helpful! Thank you !
Wasn't informed that I had to call and reserve my own free month
I had to rent from another storage company and pay $123.00 unexpectly
Reduce gas mileage costs.
Very friendly! Thank you!!
I was told I would get .29 cents per mile if I went over 100 miles. I was charged .59, this is dishonest.
I was not given a receipt to review charges, I verbally asked if I got the .29 per mile, the check person said yes, but didn't give me anything to look at to prove it, later on the emailed receipt is was charged .59 cents. This is dishonest.
I should get the .29 cents per mile like I was promised, I went over the 100 miles. Please refund me based on the .29 cents. My name is Dylan KELLING 505 489 1560.
If not I will make sure to tell everyone I know about the dishonest bait and switch business policies of uhaul
Fast, friendly service. I used the online order form and everything was very smooth!
Have more staff on hand seem to be short handed to assist the number of customers, although service was good when I was finally taken care of.
There was a misunderstanding about return time (I think it was my misunderstanding). Staff was professional in handling even though I certainly frustrated them with a late return.
Loved the quick service and the nice customer service reps. The price for the rental was excellent as well.....no comment about improvements at this time.
Courteous and helpful staff!
Very helpful, knowledgeable staff
Friendly, and...EXCELLENT Service ...as always
This is the best U Haul location in NE Albuquerque. Friendly and efficient staff. Always outstanding service!
very happy to do business with U-haul. Thank you
Customer service was excellent
I really don't see anything, the customer service was excellent, the equipment was in good shape, price was fair, overall great place
Wonderful customer service reps, very friendly.
The only draw back was our unit was vandalized and half of our stuff is missing.
It seemed odd that there was no lock on the cargo door. I didn't need one this time but I have used them in the past.
Great customer service as always.
Really wish you had the same rental stuff available at the Rio Rancho location
They didn't have all the equipment I needed there so I had to cancel the contract and go to an actual Uhaul store. They did a reversal but I'm still waiting for my refund. ..been 4 days already and I kind of need my money.
One of the best and cleanest storage facility I use
Josh, and all the team at this location make everything easy. They are very helpful and friendly and always willing to help if needed. Thanks!
Friendly staff, great product. The van was new and ran great. I liked that is was Ford, American made product
Nice guys. ..! Good job. .
Easy in and out. Efficient and courteous staff. Good experience.
This location is practicing unethical business practices. When we got to the location they said my reservation disappeared so I couldn't rent the truck for 24 hours as I specifically reserved it for, even gave the person at uhual call center my credit card and she had confirmed my reservation. I got cheated out of what I reserved and paid for. I rent from uhaul all the time and this has never happened. This location will not receive any good reviews on yelp or the better business bureau from me. I feel cheated and this is not ok! I expect a credit for my next rental. Please call me to discuss this situation further. Thank you. 510-830-5675
Excellent experience. No improvement necessary.
Thank you for willing to help with the hook up and make sure the lights worked before taking it.
The van smelled somewhat as though someone had recently hauled a load of manure in it, but the attendant told me that was the normal smell of the rubber cargo liner.
Very friendly and professional staff.
The staff was awesome, they knew I had restraints, but they worked with me and my move took place without a hitch. Great staff, love you guys.
Great Service!.... Very Friendly..
Efficient and Helpful....
Nothing everything was great
Incredibly nice and helpful staff, made renting a truck a very good experience!
People could not be nicer. Completely professional. Swapped out my ball so it could fit the trailer. Hooked up the trailer to my truck. Unhooked everything when I returned. Seamless, easy. I'll be back.
bad equipment and ufair billing which i do not authorize for payment. employees excellent!
see my email to 724085_GM@uhaul.com for exact details
I`ll called 5 times to close my unit down and they kept charging me
This experience was all good. The last time was a cross country trip with a trailer, and was a horrible mess. The people were good, but the equipment fell apart.
As far as the truck and everything went, service and equipment were all up to par. BUT... there was a slight mix-up/misunderstanding when it came to our payment method and/or credit card info. Long story short, someone's card ended up being used that was NOT the card we thought we were charging and a huge problem occurred as a result. When the person whom the card belonged to (a close family friend) was charged nearly $300 for a day and a half, she of course was shocked and called to see what the deal was. YOUR employee that took her call only added to her frustration and managed to further upset her by telling her she should PRESS CHARGES!! On her own family member/close family friend??? After a very much needed, lengthy, explanation, she was very understanding and saw things from our perspective--realizing the whole ordeal was a simple mistake made by a husband not paying attention to the small details and a normally detail-oriented wifey not being there to do exactly that! Luckily, we have a close, personal, relationship with the person and she knows us quite well and knew we couldn't of possibly done something like that INTENTIONALLY. We were pretty disgusted with the fact that your employee(s) were pushing her to press charges/call police, etc instead of calming her down and maybe helping her get to the bottom of it??? VERY unprofessional and uncool.
Rented a 5 x 10 trailer which was in great condition. Pick up and drop off were both quick and easy, great customer service!
The female associate that hooked up the trailer noticed a problem with the ball on my hitch. She, along with the other associates went above and beyond to help fix the problem. I was very impressed with the customer survice!
Other then being a bit pricey everything was perfect...
Give better rates for multiple day rentals. Other than that your good.
Keep doing what you are doing, great experience! ...
None u guys did an excellent job thank you so much for your service.
Nothing! Our experience was wonderful. Josh the gentleman that helped us was very courteous, professional and prompt. I would recommend this location for all your moving needs.
When I was quoted the amount for renting a 17 foot truck Kent did not fully inform me. I was not told about the difference in paying buy debit or credit card vs cash. So it was an inconvenience that I had to go and put money on my card and come back to complete the transaction. But all in all it was a very nice experience. I even turn the truck back in one clean. I would have liked to have had a credit but in truth it wasn't that expensive. Thank you I will use U-Haul again someday as I have so many times in the past.
Excellent customer service. They were very helpful and supportive
The staff at this facility is great and amazing. They were very helpful and supportive of all our needs. They arrived on time, and were super professional.
Great advice. They open on time and were amazing helping me and supporting me .
I returned truck with more gasoline than when I picked it up. It is hard to judge how much to fill it with. A credit would have been appreciated; however, I have always been happy with the uhaul service. Thank you.
Good experience . No problems at all
Nothing, really. The staff was helpful and informative, easy to talk to, and got us set up and on our way without any real trouble. The only "hang up" would be that we weren't informed there was no padlock on the trailer, and had to double back to purchase one. But a closer inspection on the consumer's (my own and my wife's) behalf would have prevented that issue.
Very fast and professional service. Great location for ease of pick up / drop off. Highly recommend!
The people I encountered were more than helpful and I most definitely will do business with this U-Haul again.
Service was friendly, was a shame I couldn't get a little bit of a credit for turning the truck in earlier
Staff is personable, professional and curteous. No hassles. No long wait. Terrific service!
I had to drive out of my way to get to this location. The location near my house, which I requested on the reservation, would have been much more convenient.
Nothing!!!! The service personnel at this location were friendly and helpful. It was a pleasure doing business with them!!!!!
2 service providers VERY nice, knowledgable and helpful. No improvement!
Excellent service across the board here. Just like the UHaul in Houston in Webster Hwy 3 and Bay Area when I was conducting research. Really good folks. Send that rude young woman at Houston 34th street to either this location or the Webster location for training. She can see here and there how it is supposed to be done. Or just get rid of her.
Great job on fast and knowledgeable service.
The only bummer about this location is that you can't turn left into it if you're going south on San Mateo. Making a U-Turn to get in there is hard or impossible.
As always, the service was excellent and the whole experience was outstanding!!
The location is difficult to get in and out of with a trailer, and there could be better directions about getting in and out.
Very good, thanks for the excellent service
I have always tried this location first before any other U-Haul location. Service at this location has each time been superior to any other of U-Haul store. The people here are without fail tops in customer service. You should be proud of this crew.
The associates there were awsome and so helpful. But it was so busy.. I paid and arranged to pick up the truck at 9 and I didn't get it till about 9:20 because of how busy it was and there was only 1 worker at the front. The worker at the front did so well managing all of us. But it took soo long.. I don't know that I would want to go to that location again because of how long it took. And the refund took 5 days for me to recieve.. That was a really long time.
Cabin stank like the great unwashed - mentioned to attendant when I returned vehicle and he said they had an air freshener in there, but it didn't seem to work.
fast service and good service team
Cab of van was dirty, it didn't bother me, I simply didn't want to be blamed for it being dirty. Didn't know before I left the lot. Customer service was excellent.
Excellent customer service both picking up and dropping off.
You guys were all awesome thanks!!!!
Employee assistance was excellent and very much appreciated. The only thing I can suggest is making a reservation at drop off city especially if you will require storage. Much easier to make arrangements before the trip rather than during the trip. Otherwise, everything was awesome...thank you!
Start to finish, best customer service I've received
Fast friendly and efficient, great job
I talked with Josh, very nice and professional. He had the answers to all my questions. Will use him every time I go into U-haul
Excellent, courteous, professional service. I would highly recommend this U-Haul store to anyone.
Very professional and friendly service.
Great truck. Happy experience.
Quick and easy. Made reservation, they had it no hassle. Returned equipment no hassle no questions! ??
None. It went well and was as expected. Great experience.
Female agent needs to work on people skills. I have storage unit at this location and over the past year have been coming to this location frequently to rent trucks. I did not appreciate being talked to like I was this afternoon.
Everything was fine. Having moved from DC area several years ago you had long wait lines to get your truck. This was very smooth. Thank-you. Sue
I was charge full rate i requested to use the car trailer for 2 hours i wish i could only paid for those hours i use the equipment .
Staff was very courteous and professional. Rental process was quick and check in went quickly as well.
Customer service is much improved from previous U-Haul experience. Staff was friendly and courteous. That influences my decision.
Excellent service and equipment staff was very helpful. Thanks
The staff there is very friendly and approachable will definitely use them again on my next move next year !
I made my reservation on a Wednesday for the upcoming Saturday; the van I reserved was available and spotless, but the utility dolly I reserved was unavailable and we made do with a furniture dolly. Regardless, service was prompt and this location takes pride in their work.
Very friendly staff. The checkout was quick and easy. I was very pleased, i don't think there was much to improve on. Thanks!
The staff was exceptional at the San Mateo location. I received excellent quality service.
Staff at this uhaul was very un-friendly.They need to be trained on how to be customer friendly.I will never go to this uhaul again.
Excellent customer service especially Josh
These guys went above and beyond. The perfect example of customer service. I would go out of my way to use them!
Computers need work as the staff couldn`t get through and had to go to customer service to clear the pick-up. It wasn`t the staffs fault,they were very helpful.
Clean facility and excellent customer service
We are very pleased at how helpful everyboand how comfortable we were. Thank you.
Friendly and quick service. Thanks guys!
The lighting in the temperature controlled storage area is insufficient.
The staff were very professional, helpful, and considerate.
I came in unexpected to rent a storage unit and the staff was wonderful and helped me with out delaying my unloading of the truck.
I used the facility for a very short time, but in that time the staff was exceptional, great customer service and made my difficult move, easier. Thank you.
Staff was very helpful and the overall experience was very good.
Great staff who provided assistance despite the number of customers in the store.
Very good service, if I ever need a storage unit again, this is where I`ll go.
Great experience. I was able to pay my bill with auto pay, very convenient. The staff and owner are very friendly and helpful. Facility is always clean and secure.
Great staff! Super clean. We stored with them for several years. We were always impressed. Other locations we`ve experienced, not so much. We highly recommend this location of U-Haul storage.
Thanks for your professional services.
Very friendly/excellent customer service
Some lighting in my storage hall does not appear to be in working order lighting directly above the units. Hall lighting is working.
I got great help from the desk staff in choosing a unit for storage!
If you are to pay 85$ a month then you need more space but most of all you need less to pay for that is just residuals.
The manager is one of the rudest individuals I have ever met. I would not recommend your establishment to anyone.
The free month with truck rental was a great intro to UHaul Storage. I will definitely consider UHaul for my future storage needs as well as for trucks.
Great facility. Good location. All good stuff.
I had to pay double for the room because it was the only one available in that size that in my opinion is unacceptable, my daughter recommended you hopefully I will no return
The gentleman who helped us was friendly and professional.
At first, my Ubox was misplaced but found. Whew! The Uhaul person who help me worked hard to find it. Tow, haul, unload without problem.
The employees were answered all of my questions and were courteous and polite.
The service is excellence the staffs are very friendly helpful. Thanks
I walked in, was helped right away and got a storage unit in less that 15 minutes.
Quick and easy to complete my move. Pleasure doing business with these folks.
Stacey and her staff are all very courteous and helpful !
The biggest problem with this storage unit is the allotted/stated space. I paid for a larger space but when I measured it , the space was smaller. Don`t really believe this is a fair practice
Prices are little high for me to recommended however for someone in a pinch they are good
Only major problem was vacating do not allow pro rates and charge for whole month even though you have vacated. Major downfall.
Very friendly and efficient staff. The general manager was especially knowledgeable and effective.
I rented a unit here for more than five years and it was always safe, secure, accessible, clean, and convenient. I would rent here again and recommend it to others.
The staff was very helpful and answered all my questions. I am very happy with this facility.
I received a contact for a 3:45 pm pick up. Then when I arrived I was told the pick up was for 2:30- no one ever called me. I did not have enough time to move.
The staff were excellent. The storage unit was clean, well lit, and easily accesible. I would definitely return to rent equipment or for storage purposes.
Stacy the manager was great! This was the perfect solution for my quick move out of state and I was able to come back and retrieve my belongings over the next 60 days... Thanks!
The staff were always courteous and helpful. When upon vacating, we forgot a hand truck for a large file cabinet, they let us borrow one for about 10 minutes with no charge. Great PR value. Thanks.
The experience of renting was outstanding! All of the UHaul representatives were extremely helpful, professional and courteous. I will certainly recommend UHaul to friends and family!
There should be exceptions to the 30 day rental. When the renter died just before her renewal, we had to pay for another 30 days when we needed only 2 more days to remove her belongings.
You have one of the most obnoxious crew members I have ever encountered in my life. I WILL not ever recommend this establishment to anyone due to personnel you employ running the establishment.
Customer service was excellent! Accommodations for returning vehicles was very much appreciated. Great overall experience!
the manager was very nice and willing to work with me with my needs.
My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!
Very good service on person or by phone
Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!
My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!
Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!
At times just a little wait for staff because of customer load. All in all, very good.
Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.
I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!
This location rocks. Josh is superb
I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.
Josh rocks. Totally professional, totally personable and totally great.
We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.
Good service but had to make several calls to make sure my account was closed.
Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!
Facility and staff had everything I needed and were very helpful.
enjoy using the self storage, everyone was helpful.
Uhaul was conveniently located and offered a multitude of services and moving items.
The San Mateo staff is aweaome!! Top of the line customer service!!
Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.
Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..
The service representative was extremely courteous, helpful, and efficient. Thank you!!
The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :
I am impress with the ease of my move with using the pod system. I look forward to the delivery.
Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.
If Staff was very informative, I would give u-HAUL very good or excellent rating.
Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!
All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.
They nickle and dimed you to death. Never use this again!.
Always friendly, available for questions, good access to facility.
The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.
Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.
The staff were very friendly and helpful
The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.
Great staff and very knowledgable
items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.
the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.
Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to
Mr. D for going the extra mile to help me out during this move!
Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.
Staff was always friendly and helpful First Rate Customer Service
I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....
Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!
excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....
Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.
Great customer service and prompt response to our needs...very pleased.
When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.
They were all very helpful...and friendly.
The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.
They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.
The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.
Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.
the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.
Dealt with Josh and Dee. Great professionals.
I will go back to rent at the same store Thank You Uhaul
The service was good when I needed to return a dolly that I got from another u-haul facility,
Great service. Friendly staff. Phone contacts were very helpful.
The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.
200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!
Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.
Wish that there would have been a bigger unit available since I had to get 2 and pay for one.
My only complaint about the storage
compartments was that they are
shorter in height than the average
Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.
even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .
Te facility was great and everyone was courteous and very helpful
I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.
Very nice facility-climate controlled storage was great.
The staff are very friendy and though. The facility is very clean also.
Staff rude, incompetent and thieves.
Management manipulatively fraudulent.
False advertising, incompetent or fraudulent accounting.
There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.
Best storage facility I`ve used.
Negative experience a number of years ago when someone put super glue in the locks.
My groud floor unit was up 13 stairs.
My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account
better facility than the one in del rio, tx
Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.
Staff was really friendly and helpful.
Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.
Very professional. Will definately use again.
Enjoyable set my mind at ease knowing the staff would take care of my belongings.
U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?
Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.
Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,
The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...
great facility, excellent customer service. exceeded all of my expectations.
No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.
The storage area was clean and the personnel were friendly.
Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.
We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.
The storage place is really nice and the employees are very helpful and professional.
I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.
The staff was very helpful and went above and beyond to make our move to Albuquerque a good experience.
I`ve never had it be so difficult to rent a storage unit. I had problems every week. On the phone Stacy, was the rudest arrogant women I`ve ever spoke to
The staff was very helpful and made the process a lot less stessfull.
The automatic lighting was a pain. If someone didn`t walk by the sensors on a regular basis we were in the dark. The sensor is located on the opposite side of where our unit is.
The storage unit had oil on the floor, and the lights went out automatically after a half hour. The manager Josh was VERY nice and helpful and fixed the oil problem and made my experience much better!
Would have rated excellent but the problem is there is no express access to storage have to wait until an employee is ready to give you the key access and to get License back.
I had a great experience - quick and easy.
The interface with staff was always friently and the access to our rental was very easy.
the storage is awesome y all need to work on the truck rental side.......the people whom you speak to if you have road trouble. tha
Great storage unit, but unit is too low only 6 feet high...would prefer higher for better access.
The staff were friendly and helpful. We have recommended to friends and colleagues. Thanks.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
The only problem is the heat and no ventilation in the building. All the air fans were covered up with wood paneling.
friendly and helpful staff
wish hours were longer for the working folks that have storage units and that the new access cards actually worked
the only comment I have is that i was not happy with my reservation process of getting my trailer and having to go somewhere else than what I chose.
great experience would work with again, avoid the central u-haul
Josh the General Manager and Stacey the Storage Manager were super and excellent in their customer service. The entire staff are polite and very helpful.
Thanks to Josh crew for a professional and friendly experience!
I enjoyed the staff.They were always friendly polite. As a suggestion, when there are alot of people, ask if anyone is just needing a key to their storage unit.
Josh the General Manager and Stacey the Center Storage Manager, made my uhaul move to New Mexico seamless and stress free. Excellent service and outstanding accommodations. Thank You !
very helpful, security conscious and clean.
Very good sevice and nice people
Prompt service and helpful in determining my moving and storage needs.
josh and his crew are the best I have ever worked with. You should be proud that you have them apart of U-Haul.
Good services, polite, quick and efficient. There was a problem with the elevator, but the staff was quickly working on the situation. Nice people.
Josh and I believe Justin? were helpful, professional.
Josh and his crew are the best that I have seen with U-Haul
Josh and his crew are the best that I have seen with U-Haul
I spoke with every employee while I was using the storage. EVERYONE there was very helpful and as courteous as could be. Thank you!
They where helpful and let me use a screw driver. Nice....
very helpful staff always willing to lend a hand
The access to the storage isn`t as accessable as some of the cheaper ones, but I have to admit that the security is better for that reason.
Incredibly Helpful and Professional Staff - Thanks Again!
Storage units were very hard to put your belongings in because of the very low ceilings. It is way over priced for what you get. Unit had no light in it.
Everyone was friendly and very helpful
Employees were excellent.
This was a great service use by our family for a short term storage. The rates were reasonable. Facility was well maintained and staff were helpful at all times.
I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.
the staff was really helpful my family I definitely were re-assured that we didn`t have to worry.
We were impressed with the security of the facility. The staff were extremely helpful.
The facility and my experience were fine.
I had a very good experience renting from uhaul. I will definitely use you in the future if I need a storage unit.
The staff were very friendly and helpful.
I really appreciated the efficient and friendly service. I will be a loyal customer to this center.
Nice facility and ill use again in future.
Great facility, I would have stayed longer if the price hadn`t been so high.
Sunday access hours close at 5pm and most moves are during the weekend and this is hard to finish moving when you may need most of the day to finish.
Space was as promised and met our needs well.
Very convenient and easy going staff. Never had a problem! Would definitly go back to this facility for any rental, uhaul, packing needs. Thank you!
The manager was especially accommodating and professional.
very friendly staff, courteous, and helpful
the staff knew what they were doing, and they were very helpful and friendly. I would recommend this locatin to friends.
Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.
De does a great job of managing the place. He was calm, cool, and collected during the busiest of times.
started out at the location in Phx on Indian School 26th both were good
all went well. except that it was more then I was lead to believe. And the Manager was grouchy both times we went in.
Staf very helpful and friendly.
My experience was excellent. Thanks to Steve and Garrett all went well. I was treated with professionalism and respect. The lighting in my storage room was not working and was fixed right away.
hours are lame but its a nice safe unit.