Customer Reviews for U-Haul Moving & Storage at Slaughter Lane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Slaughter Lane
Pls see comments regarding reservation and pick up.
I do not believe you could improve on much of anything.
Thank you for allowing customers the opportunity to rate their experience.
Picked up rental with less than 3/4 tank and returned with well over 3/4 tank and was still charged for gas. Very dissatisfied
great customer service, great experience
We need cruise control on more vehicles, I was on the road for like 30 hours without a CC it was a nightmare
the service was outstanding. Thank you so much for your help
Quick, nice and easy.....
I was not given correct information on the equipment return process, and when I arrived there was no one available to help assist me return the trailer. I was told it was a 24-hour return, and I still got a call the next day that I had violated the rental agreement, even though it was returned on time. They did fix the problem, but I still had a hard time finding room to return the trailer, getting the trailer off my car to avoid late fees, and I should not have received a call saying I violated anything. The information needs to be a little clearer on the return process.Thank you!
Excellent experience. Staff very happy and effecient
Very smooth, easy processing. Very impressed with the service I received.
The staff is always so helpful and friendly at this location. Thank you for always making it a positive
Kathleen & John Lecheler
This U-Haul location has Outstanding Customer Service. The place is super clean and the manager Judy and staff were very friendly and helpful. Highly Recommended.
The Staff are AWESOME. Like,super friendly, super coordinate, super understanding, and super inviting. I starting over in my life. The staff made me feel like family. Please thank them for me.
The Slaughter location staff were all knowledgeable and professional.
Seatbelt alarm kept going off when belt was latched.
Everyone was very helpful
Give out complimentary sodas or snacks.
Service was very friendly and helpful. I will stick with this location!
I think everyone was professional starting from the representative, cashiers employees guy's who installed the dolly., all very professional please share this with them.im also looking forward fir future businesses thank you and happy hoilday's!!
I am going to miss the crew. Thanks for the assistance.
Great job! Courteous team welcomed me and got me going in under 5 minutes!
Would like to have discounts next time I rent a uhaul
Just wasn't told up front about the large deposit. Glad i had the money in the bank. Just hope i get that back soon, because i have other expenses that need to be paid this week due to me moving..
went about 10 miles, bill went from 19.95 to 70 dollars.for pickup for 24 hrs. WTF??
Awesome people, helpful & friendly!
Great experience! Everybody has always been friendly! Top notch!!
Nothing. The staff was extremely helpful and friendly.
Great service and UBoxes are so convenient!
The original location for my drop-off was another "side business" for someone. We couldn't even find the address. I called the Slaughter Lane location and they said they would accept the rental drop-off. The people at U-Haul Slaughter Lane could not have been better. Very professional and helpful. Get rid of some of these small neighborhood locations if they can't really do the job.
Not very friendly or courtesy at all.
The staff was so friendly, I would love t treat them all to a Starbucks coffee. My daughter said, "mom we are going to be okay." They new I was running behind and didn't cancel my reservation. Best day every.
The staff had me laughing from check in to check out. I wouldn't mind working with this team.
The staff was very friendly and knowledgeable.
This was an easy and friendly truck rental experience.
John Herry was the representative that assisted me with this rental. He was congenial, efficient and made the whole process pleasant.
Staff was great and professional. Unfortunate that I have to move my stuff so often, but wouldn`t go anywhere else!
Just keep up the good work! I am most impressed with U-Haul service both here and in New York. I was kept notified of the progress and the UBoxes were a great solution to avoid driving the truck myself.
Both of the ladies at the desk were very thorough , friendly and professional. The man that got the truck ready was very nice as was the one that checked me in. Very sharp employees !
the lady at the counter gave me the 4 way wiring adaptor....and I gave it back at turn in. nice gesture by your staff.
This was my second time to this location and it was just as easy as the first time. Keep up the great work!
Customer service couldn't have gotten any better! Took less than 5 minutes from speaking with Judy, so upbeat and professional, to driving away! Thanks uhaul! You made a stressful day a lot easier!
It was difficult finding a place to park!
Very conveniently located and easily accessible off I-35. and other side streets. Staff processed checkout as needed and politely answered all our basic questions. Until next time U-haul.
Staff was very friendly both times, when I picked up the van and when I dropped it. No complains.
Staff is extremely friendly. The store is neat and organized. The associates suggest the best product for your move. Yes, I will tell anyone looking for moving supplies to renting a vehicle that the Slaughter location IS the place to go to. The staff at this location has made my moves very easy. Thanks to all. _Larry
Very refreshing to have pleasant and friendly service after such bad service from the pick up location. No problems at all, friendly staff and clean store
The rental process is good. Moving is very stressful a nice surprise like a bottle of water or a piece of candy when returning the equipment would be nice. Some thing small but meaningful.
Customer service at both locations was awesome. Uhaul is always my first choice
Excellent experience for the most part. Please adjust # of workers at transaction counters more quickly when many customers are waiting! Nice job overall. Friendly service. I would use this location again.
Great customer service! Fast and knowledgeable!
Use this location as a training facility.
Nice, clean, convenient, easy access, never too busy.
Fast and friendly very good
I have used this location before and have always been satisfied. The staff is friendly, knowledgable and helpful, and the equipment is dependable. They're as close to "Excellent" as possible - I just don't usually give anything a perfect rating. Thank you for making a hard, bad move manageable! :-)
Review with the operator of the rented vehicle the different aspects of the vehicle. Example, I rented a van. when it was time to refuel I could not locate the area to refuel. I searched for the fuel tank cover found it by the drivers door. Another example, I unlocked the driver and passenger door with the key fob, when I tried to open the side door nothing. It was still locked. It would be helpful to show the customer the different procedures to the events in using the rented product. This takes time however, we are being charged for the rental and should be educated. I am a very curious and analytical individual and will always figure things out however, there are many people in this world who just can not figure it out.
I dealt with four people: the person who took my reservation, the clerk at pick up time, the fellow who hooked up the trailer, and the one that unhitched it . All were courteous and accomodating. I have rented from the Slaugher Lane site several times in the past and will continue to do so in the future. My only regret is that I don't remember their names.
I thought the truck smelled a little. However the staff was just great both times I went in there. very friendly and attentive nice and clean everyone was busy a good experience over all. I definitely would recommend this location.
Nice big parking lot. Easy in and out.
customer service they were very polite. and that's important
The only issue I had was that several times I opened my unit the extremely loud alarms went off even though I had swiped in with my access card first.
Excellent customer service!!
I picked this location thinking 24 hr location meant someone would be there to help you when you arrive, I couldn't unhitch trailer by myself
happy with the services provided
Excellent customer service from when I picked up until I turned in the truck!!
I ranked this location excellent because it is a U Haul property and the employees provide the items needed to move. Thank you all, Judy, John, Liz
Nice facility and the people were as good as you get for the role and responsibility they are empowered with. Rates are a bit high and single elevator is highly inconvenient.
I rented an auto transport. probably an orientation of how I would unload the vehicle when arriving at destination. But other than that, everyone at this site were great and provided service with a smile.
Excellent service! Steven and Jennifer were very nice and made everything wonderful!
The Austin location was properly run and I was compensated $25 for the AC not working properly on the truck I rented in OK and drove to Austin. The people in Norman, OK need learn how to run a facility from the people in Austin. A truck should never be rented that does not have the AC working properly.
the prices. we got the truck that said 29.99, but ended up close to $200 for 3 hours of renting a truck. THAT is ridiculous. btw, the mileage wasn't alot either.
This location is in a very congested area relative traffic. There are also a lot of trucks and trailers on site which make the parking lot cramped and difficult to return trailers. This location could improve by getting a trailer dolly so employees could return trailers to the back and customers would to have to be burdened with backing them up in a in this cramped area.
The staff was very helpful with arranging a storage unit for us. The alarm however, had some issues and wouldn`t stop going off.
I am going to let the rest of my family and friends know that the UHaul on Slaughter was the worse experience I have ever had with any business!
The staff was very friendly and professional in checking me in and out
A little more clarity about climate controlled vs not would have been nice, as I now have a moldy heirloom chest, but c`est la vie.
Extremely friendly and helpful
The rental process was very simple and fast. The staff was very helpful, courteous and friendly. Pricing was very reasonable for what I needed today. I have used this store before and an sure I will use it again.
When I arrived, I was told that this was not the location where my reservation was. It was, however, the location that was on the email for the reservation. There was a lot of confusion and I ended up being charged more than what I originally thought when I made the initial reservation.
Great staff. Friendly and helpful. We will be back next summer.
What a great staff! So helpful to the new transplants to town
We've rented at quite a few U-Haul locations over the past 35 years but this location and our sales person are the absolute best we've ever had!
Friendly and super helpful staff
Larger trucks should be equipped with some basics like are found in smaller trucks, like packing blankets, small dolly. This was an excellent experience. Thank you!
Friendliest, most efficient U-Haul staff I have seen
The truck was so nasty dirty I had to wash my hands after I drive it. The turning it in was illogical. No sign indicated there was a one way lane. Therefore it took longer than necessary. This location should mention as you rentp the truck that there is an entrance lane to use upon returning your rental. And while we are on things I think your ads are dishonest. The $19.95 a day is a joke. More like $40 a day. But when you need a truck you are holding the customer hostage. I just don't have to like it b
I experienced great service. Quick checkout and was notified clearly notified of options.
Friendly, courteous, fast service.
Everyone very friendly and helpful. It was definitely
a no-stress experience. Thanks
I chose this location based on the recommendation of my daughter.
Check out or walk around just as a reminder of basic operation.
I have rented from this location numerous times. They are easy in and easy out. Well managed.
The Lead yard person outside was not so friendly. I seemed to be a inconvenience to him, maybe he had a bad day. Good chance I will not be back.
Quick service in and out 15 mins tops. Trailer hook up was quick
Great customer service. Have used this location for years... staff is most accommodating.
Sonny Hollub Jr.
Cost per mile for a van is too expensive for me to rent one again. I would try to find an alternative method to move items next time.
U-Haul Center was extremely busy at almost 5:00 p.m. on Saturday. It was helpful to have the turn-in line well marked with a sun shade erected over that lane. Personnel were attentive and my wait was less than 5 minutes to turn in the vehicle.
It was a little expensive for me
Very professional. Prompt.
Everything went well. The only thing that could be improved was that the drivers side air vent is broken, but can still be positioned with some fiddling.
I came in right at closing time & found my pick up truck waiting & ready, so all I had to do, was give credit card & sign & I was out the door, in 5 minutes. Courteous & Quick!! That's what I'm talking about.
Computers down. No one called to tell us. One truck we had to go to Kyle, other truck we waited for. Staff did not seem concerned.
My overall experience was not good:
1. No online information follow-up
2. Preferred location did not have truck
3. Incorrect drop off information resulting in an additional 1 hour drive in traffic.
4. I will not rent through U-haul again.
I made a reservation with the app. I went to the pickup location at Dollar tile in Buda TX. This location informed me they did not have the trailer I was expecting to rent. I did not receive a phone call to inform me they could not complete my request. I was then sent to this location to pickup the trailer. I was not offered any type of discount or good faith coupon of any kind.
The older lady was very inpatient with me. Did not want to take the time to explain or go over packages or rates that would fit my needs.
Very friendly abs helpful
Pleasant and courteous staff. Quick and easy in and out. Well-maintained and clean vehicles. Tons of boxes and everything you need to pack and move. Great location. Easy to enter and exit.
This was a terrible experience and the only positive was that I recieved my box in the end.
Customer service was amazing.
There was 1 person at the counter when I arrived and 5 when I left but there was still only 1 person helping everyone. Seems a little understaffed. Also the parking was far less than desirable.
I told the personnel about the problems with the 26-foot truck, and while I was still checking out, they had someone test driving the truck. They also took notes on everything I reported about the oil gauge, oil leak, and alignment/near-tipping problems.
Very busy location not enough customer parking
The personnel were great...The pickup was fast and your rates are very reasonable...The trailer pulled very smoothly, but my last name is 'Glass'. Thank You for your wonderful professionalism.
I will be back
Everything was without incident. Thanks...gll
Rent a pole that runs the width of the truck to hang clothes. You will make a fortune!
It is difficult getting out of parking lot because of Austin traffic and logistics of intersection.
I called UHaul to make a reservation. I was easy and in no time I was given my contract number. I then went to pick the truck up and it was ready and in no time I was on my way. Then it was super easy to return the truck. Thanks
Best damn U-Haul place I've had the pleasure of doing business at, hell of a nicer better then the rat hole U-Haul place at 920 IH-35 think the women managers name was Corella or IDK maybe Cory
The staff was very helpful - even helping me with my load when I was moving out. Also I really appreciated that they held the room for me as long as they did without a deposit.
The customer service rep and the manager onsite were great. They made the entire process quick and easy.
I had reserved the truck in Buda on a Monday, got a call on Wednesday that I had to go to Kyle to get one then on Friday I got another call that I had to go to Slaughter Lane adding 10 miles onto my truck I feel that I should not have had to pay for the mileage since it was YOU that could not get me the truck
Extreme customer service. This place and the staff are incredible. Moving isn't a fun process, but the staff made the experience a good one.
Make after hours drop off a little more clear.
Judy Freeman is an excellent general manager and I would give her location, staff, and service my highest recommendation.
On each visit, the UHaul computer systems were having problems. I never got a receipt, not an invoice, but they gave me a print screen showing I owed nothing.
This location is better equipped than other U- Hauls I`be used
All staff members are very polite and helpful. They truly were genuine people that showed a lot of respect for the customer.
Nice place with plenty of room.
Everything was excellent!
Well there was a 5x5 sign for 69.99 but when i asked for it he said there was no 5x5 without a/c so i ended up paying around 75
We were very satisfied with the service.
It would be nice to have trash cans on every floor. I was unable to find a trash can.
Price for unit size too much, very expensive compared to other stores. Late payment policy too strict. 2 days past due = $15 bucks. Not cool. You also cant change the pay due date which sucks.
The staff was amazing and helpful and the unit was prefect for my needs.
The very loud alarm went off every time I entered the storage unit and could not be cleared with out calling the front office.
This prevented me from accessing the unit for 2 days.
I am very pleased and satisfied with the services provided by U-Haul facilities, excellent and courteous
I had a great experience. Lovely staff and clean space.
John was very helpful and courteous!!
staff was friendly and helpful. Thank you
The staff were always very helpful. The moving in and out process went well. I am happy with the experience.
Dakota helped us over the phone in getting this storage unit. She was so helpful and patient since we wanted a first floor. Thanks Dakota!
Please stop the emails every hour on the hour!!!!
Great clean and secured storage will consider this Uhaul location on Slauter lane for all future strage and truck rental. OUTSTANDING staff..thank you
Friendly, excellent service.
Reservation for a vehicule for Sunday. When I arrived that there was no vehicule available. A big truck was waiting for me in Buda on Monday! Total disaster but staff obviously could care less
Great experience. Would`ve liked to be on the 1st floor but other than that not a big deal.
Service was great and it was easy to move in and out using the key card. Thank you.
The staff were very helpful and courteous.
Service was the absolute best! Very friendly and efficient. Glad I chose this location.
Staff was helpful and friendly, nice facility, will recommend to others.
Very friendly and helpful staff.
Very nice facility and friendly staff.
Professional and amazing staff
Clean, nice staff, hours could have been more convenient but you can pay more for more availability. Would rent space here again if I need it.
Judy the manager was extremely helpful and pleasant.
It was a pleasure dealing with her.
David was kind and considerate. He was very understanding as to my situation and storage needs. The entire staff was courteous and professional. My thanks and appreciation.
The staff was not only knowledgeable and helpful but they were very friendly as well. Felt like family. NICE!!
My experience was very good
Romaine was particularly helpful. I appreciate her effort and will return to Uhaul to meet my storage needs in the future because she went the extra mile.
Staff was very helpful and courteous
The staff at this site are incredibly helpful and patient. Much more so than other Uhaul sites I have interacted with.
I had issues with the lock and the staff fixed the situation quickly. Also, the trailer door was jammed with interior contents. Another employee assisted in fixing that problem.
The price seemed a little on the high side, but the facility was much nicer than any other storage units I`ve used. I would use them again if I need storage.
I am pleased with all of the U-Haul services and management.
I have used other Uhaul locations, but S I35 and Slaughter location is the best I ever used. They are a very good, respectful and professional location, I will always use this location first!
Well some times very pickies when I was late on my storage payment
The experienced staff were incredibly friendly and had good team cohesion. I felt there were several hidden fees, and the hours for storage didn`t match the hours available for returning a truck.
Romaine and Judy helped me through the whole process and made it a great experience and pleasurable experience!
Even though the location was very busy, staff remained friendly and courteous- a well-run operation,a very good experience- thanks!! Don B. Flower Mound TX
The uhaul tean saved my butt. I needed a conyainer to get to NY on short notice and they took care of me. Very friendly and did all the set up and removal of the trailer from the truck
I was incorrectly reserved a 5x5 unit. The price for the larger unit was more expensive. I was not informed about closing times.
Very professional operation. A+
would prefer you stay open later
It was a good experience, the staff were great and prompt I was served well and in a courteous manner. Thanks to all
It was a very good experience.
The owner/manager is very friendly and good attitude with deaf people. She knows how to communciate with deaf people. I`m very impressed of her !
Rude staff. Unauthorized charges made to my debit card. Poor communication.
Clean and a great place to store.
boxes weren`t delivered and shipped on the dates that I scheduled as a result of a misunderstanding. I`m profoundly dissatisfied with what happened and its impact on my move and family
Had lots of challenges at pick up time. Computer wouldn`t release U-box. It was stacked 5 deep on arrival etc, but the team pushed through these obstacles well. All worked out in the end. Thanks
Wonderful experience, would recommend to everyone. Staff was professional and extremely helpful and the unit was clean and secure.
Very clean. Excellent customer service.
all my stuff got wet including rare records... I chose a climate controlled unit so I can keep these things safe and not have them possibly get ruined in my house by fire or flood
Thank you, U-Haul in general has proven to be most convenient, economical, helpful, and secure.
Excellent if U-Haul`s automation had worked. Both pick up turn in - a 15 minute wait processing the order. PAPER AND PENCIL WOULD HAVE BEEN FASTER!!!!!
Staff was always very friendly and helpful
The online reservation to secure a storage unit was great, as was the quick and smooth, no strings attached or headache, for moving out. Thank you!
Judy is very helpful and friendly!!! I appreciate all her help!
The staff members who helped me were friendly and helpful.
Reservations for truck and storage unit were not in system when we arrived. We were given a $50 voucher and paid higher fee for climate control. Not easy on a fixed income.
I have had to visit Uhaul on a number of occasions and I have always been please with the service.
Happy all my items delivered with no damage. Great job!
I have used several storage units across the country depending on the job site location and by far this is my favorite location. Very helpful staff. Hope to be in the area again.
Very helpful and friendly service
The manager refused to allow me to occupy two storage spaces. I was paid through the 26th of this month and they would not pro-rate.
Limited unloading/parking for storage customers These few spots are frequently occupied by rental equipment making it impossible to access your storage This issue forced me to find storage elsewhere
While I only had a few interactions with the staff, they were all wonderful. The staff at this location was helpful and friendly.
Had no idea what to expect and was VERY pleasantly surprised. Thank you.
Awesome experience if I ever need storage again Uhaul will be my first stop.
Judy did a great job helping me. The services were clear.
The staff was friendly and professional. I also bought many boxes there which were SO handy. I would recommended them to friends and neighbors. I was happy to do so. Thank you!
Romaine took care of everything!
Better lighting inside units. Or plus in wall for lamps.
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
Very good service and quick set up.
Nice, informative staff and easy rental process.
We have used this facility before and though it is not as convenient as other u-haul facility the service we have received more than makes up for it.
I liked the free month given to me for using a truck
Wish you had more larger units. We checked 3 uhauls in Austin and never found one as large as we wanted.
I was pleased by the friendliness and helpfulness of the staff.
Judy Freeman was extremely pleasant, helpful and incredibly understanding. She made my cleaning out ordeal much less painful for me, a client for the past 14 years. Very satisfied, indeed.
There seems to be computer software problems UPOD when we checked in at facility.
Not a bad price and very nice facility with helpful staff! A+
Every encounter I had at this facility has been positive.
Wonderful customer service!
The only complaint I have is that the security card scanner on the outside of the building didn`t always work so I would have to walk into the office.
The staff was wonderful and very clean. I would come back if.needed. Thank you so much.
Clean. Accessible. Helpful staff. Terrible locks for sale bring your own disc lock
Yes. I would recommend my friends. Excellent service
The level of service was excellent from start to finish. The staff were friendly, helpful and professional. I will continue to do business with this facility in the future.
Romaine was very friendly and patient with us. When we came back the next day the driver pulled the truck to the dock and made it easier to maneuver. Customer service was awesome. Thanks UHaul
ALL of the STAFF at this location were VERY PROFESSIONAL and ATTENTIVE to my questions and needs. Please tell them `THANK YOU`.
I`ve used y`all`s services before, will do so again in the future.
Thanks! I had no issues with this location. I would use it again if I had to.
From the very first phone call to initiate the transaction I have had EXCELLENT service from ALL of the U-Haul people that I have met. thank you.
This is the third time I have used this storage and I will keep using it if I need to, it`s a great location thanks
The woman who checked me in for my storage unit Kelsey? was very nice and helpful.
Aside from an issue with my access card, everything went smoothly regarding my new account. Thank you.
Very disorganized office staff. Still have not heard if my UBox has made it to Maryland. Fingers are crossed.
They were always so kind and
A bit expensive, but very good storage facility.
Great facilities and staff.....keep up the great work!
I thought it was a little expensive yet after two years of not going to check ,when I did I was very happily surprised. The area was very clean,lit and my furniture was in very good condition.
The place was very clean.
I was very impressed with everything!! The staff was very friendly and helpful.I appreciated Judy`s help. She always had a friendly smile!!!
It is Way to hard to exit, due to location.
Convenient carts to take stuff up and down the elevator. My entire experience was great from the start. What helped a lot was the 24 hour access to my things. Loved it! Thanks B.C.
I have rented storage all over the country, this one is By by far the best exclamation
Everything was great. The staff was helpful and the storage unit met all expectations. And I love that the first month was free after renting a truck.
actual service good. time to get service when store is busy is way too long. in spite of time problem, available staff performs admirably
The lady I think Judy who checked us out was exceptionally patient and nice.
I will never use uhaul again. It is stealing when you charge a full months rental even when the customer moves out 1 week into the month.
You have some very nice and polite people working there. They were very courteous .
geat access to the building
Everything was great, storage is clean, staff was very helpful.
The storage facility was very convenient and accessible at all times. Staff were always friendly and available to receive new and returning customers.
First time ever using Uhaul for storage, it was excellent!
Uhaul was unusually very busy each time I had to visit. In addition to rent a storage room I rented a truck for a day. The staff were very helpful and service was excellent.
The service was very very good. I haven`t had any experiences yet. I just got the unit, but they make you feel secured. You don`t have to worry about your things
Very helpful and attentive staff!
Very friendly and helpful. I feel good about my things being stored there.
friendly, attentive staff. listened to needs and found solution. very satisfied customer.
This location rocks. The Ben White location was so rude that I did not want to rent from U Haul ever again. This location redeemed all that.
Peggy was very compassionate and helpful. I am a flood victim, she made my day
Great storage place with lots of convenient rolling carts, sooooo helpful! Thanks B.C.
The facility was kept clean and organized. I also enjoyed the convenient hours. It was a pleasant experience.
Expanded hours would have been nice, but then, so would valet loading/unloading and a free meal!!! Thanks, folks, for a great facility. mt
The person helping me took close to 30 minutes and had to consult her supervisor to book my u-box. The person helping me was not confident in what they were doing and seemed confused at times.
Negatives:prices, broken elevator, damaged ramp crevice needs repairs, customer parking used for parking empty trailers-can`t load/unload
Positives:very clean, onsite restroom, carts
Very friendly and helpful staff
Judy was very helpful and made my first visit very easy. She walked me through the whole process and answered all my questions. Judy provided me with excellent one on one customer service.
It was awesome, exactly what I needed. Thanks!
Just had to wait in line a bit but otherwise perfect
Great customer service, there was a young man that attended to the uhauls, we rented one as well, i forgot his name but wanted to state that he went above and beyond...
The only reason I would not use or recommend your facility because there is no prorated refund for early move out
Romaine is an EXCELLENT representative for your location!
The girl at the counter was very helpful and answered all my questions.
Convenient location, helpful friendly staff.
Every one there was very very helpful. I would highly recommend this location to everyone that needs anything related to moving. I am very impressed with this location. Thanks a bunch guys!
I became very ill stored what was left.My doctors said the short walks in the cool halls of the storage unit helped to restore my health.
The teller that took care of us was awesome I would recommend anyone that comes in to speak to her she was the most courteous one in the store, the other girls were rude,but she took care of us,
Outstanding experience from start to finish. Very impressed with the property, the place was spotless. The public restroom was nicer cleaner than some restaurant restrooms. A+++++
Excellent, fast service!!
Staff was rude. Facility was great but the poor quality of service made me happy to leave after 3 weeks and I will definitely warn anyone who asks NOT to go to this location
The woman who handled me was extremely friendly, funny and helpful. Handled everything quite efficiently. THANKS for a pleasant experience during a stressful time.
Jennifer was great/ She was friendly, courteous and professional with a good sense of humor
Top notch service here no doubt, everyone was very helpful anytime we had questions, needed help, etc. : Would recommend for sure!
Jennifer was a wonderful kind person! She was a big help! Also, Romona
Everything was excellent, thanks so much!
Judy was so helpful and the facility was very clean!
all the staff was very nice and helpful
I am a return customer.This location is about 10 miles from my home,but customer service is so exceptional, I don`t mind traveling.
My daughter and I have used this location numerous times over the last few years and have always been very, very satisfied.
Terrible customer service, more focused on taking customers money rather than gaining their loyalty, closed my unit to take business elsewhere and will not recommend uhal to anyone.
Romaine was super nice and very helpful!
the staff was helpful and courteous
The information and documentation requirements that will need to be provided at the storage facility should be listed on the online reservation documentation.
I walked in and asked if there were any speical going on that month. I was told in a very rude manner by an employee We dont have anything!
The staff was very helpful and accommodating. And the hours of access to my unit were better than other storage facilities I looked at.
Very friendly and courteous staff!
The staff was especially accommodating and kind. I was stressed out and they made everything go very smoothly and made me feel less stressed.
The website is not very clear. I thought I was renting a unit for less but reserved the wrong thing due to unclear site
Romaine was working the front desk and she was extremely helpful, I was able to get in and out in no time because of her. She gave excellent customer service.
The place overall is fine - the staff was especially good and the facilities clean and well maintained. However, storage rooms on the upper floors was a big time consuming pain.
Staff was extremely friendly and helpful.
excellent friendly service
Fantastic Judy and John were extremely helpful a perfect example of the good folks in Austin, TX
It would be nice to have availability during later hours
Easiest, fastest and most pleasant experience I have had renting a storage unit!
The amount that you pay for a unit does not justify the amenities of the property.
The customer service has really improved. The staff greeted customers with a smile and wave, and were very helpful. Keep up the good work, it really makes a difference.
The only issue I had was that I could not access my storage after hours, even with my card. Other than that, I never had an issue. The staff was always helpful, and the facility was always clean.
The staff was most helpful and accomodating. I felt secure having my belongings there.
Really needs to be 24-7 access.
I had a wonderful experience at this location. I have been to other locations and had unpleasant service. I will definitely be coming back to this one if I ever need anything.
I had a wonderful experience with UHaul storage. I just wish the Sunday hours were extended.
Especially appreciated your lady on the desk the day I checked out on monday early sept 10. I was not looking forward to move out/move in day - she kicked it off just right!
Good service, quick and efficient clean facility good equipment. Thanks.
I will use your location again in the future
I was in a bad place in my life financially, and U-Haul didn`t just work with me, they were compassionate. I have not seen this level of customer service in a very long time.
Wonderful experience. Thank You. Bob Burnett
I never had any problems/complaints whatsoever from this storage facility. Excellent experience and I would highly recommend this location for your storage needs.
Everything was explained clearly and effeciently
Thank you for your outstanding facility. The staff was always friendly and helpful. The unit itself was well maintained. Again thank you.
Lucinda was very rude. Became defensive. Reported to Bob the manager and nothing was done.
The girl in the office was great. She was so friendly helpful. After moving all day, I really appreciated her. The other people working were also friendly very efficient. Great experience!
Easy to set up and use, hand carts were a huge help moving in and out. People were very friendly and the website was easy to use. Wish you where open till 8pm.
Just awful. Bob Harris was an ass.
was mislead by web and reservation clerk that was 24 hr. access. I had to pay extra to get access until 10pm, and it didn`t work!
As a customer - they did fairly well.... If they were attendent to every need, I would have been more impressed
The Staff was always friendly and always helpful. I Loved everything except that, it was not a 24 hr access site :
I am not happy that I will not receive a pro-rated return amount for the unused portion of the month`s rental fee. It is absurd that U-haul keeps that money for something that I am not using.
I can`t believe you limit comments to 200 chars - I could write a lot but you don`t want to hear it. Sums up my whole experience-you don`t care about customers, so stop pretending. Using PS now.
This is my third time storing at this storage. I return because of the cleaniness, security, and I love the temperature controlled option. The staff is very helpful and pleasant.
Great staff and great availability. They worked with our schedule and needs without flaw.
Everyone was very helpful and courteous. Questions were answered thoroughly and process was very smooth.
made the whole ordeal a simple experience
I wish they had later hours but the staff was awesome!!!!!
We found rat/mice/geco dropings in the unit. We also found that water had been in the unit close to the door. One box had glued itself to the floor, and about five boxes had bad water damage.
Would suggest your staff tell aprons about free boxes that may be available inside
my rental was fully satisfying, from the counter to the yard the courteous and helpful employees made my experience very comfortable. my future moves will your facility
My new favorite U-Haul Store!
The staff was very friendly and helpful.
Great, friendly helpful employees, clean and secure building
I always felt the U-Haul storage facility was safe for me and that my belongings were in a secure/weather controlled place. Staff was helpful and pleasant.
U-Haul kept raising the price twice in the last 6 months, but otherwise great service!
Courteous, helpfull nd friendly.
Staff is very professional. I also appreciated the manager keeping his word regarding my particular needs.
Great experience, very easy to get things taken care of
For what I paid for about 2.5 years the hours should be till 10pm or 24hours.
Great staff. Very friendly, very helpful.
The security of this facility is poor. I have come to this facility several times and my access card has not worked. I have spoken to your staff and they say that it happens all the time. Very Poor
Yea I had no problems ,I have never had to stored anything in my life, it was a good experience to know that you were a big life saver. Thank you
Very helpful in getting truck and storage. Had trouble with credit card scanner.That took up a lot of time.
Access hours are limited as per the signs outside the facility. However, I received an e-mail that says I have been offered 24 hour access. This makes no sense. Please explain.
The employees did an awesome job with everything.
Thank for used your storage since August 2011. Appreciated that.
I was very impressed and pleased with my experience with this facility.
The rate is TOO HIGH. The lights did not stay on all the time and the hours were not good. Sorry.
Great experience. I especially liked the unit alarm system. The access time was the only drawback. But overall it was wonderful.
The man at front desk could have been more friendly. Price is high for what it is.
I used your U-Haul storage locator via e-mail. I was told that the 10X10 storage unit would cost $59.95 per month. When I arrived at the store I was told that the monthly cost was $159.95.
The limitation on this comment field is ridiculous. I can`t leave a meaningful comment.
Staff was always helpful and movers were able to move our furniture easily because of the large elevators.
Very pleased at the customer service I received.
The young lady pregnant that helped me with opening my storage account was AWESOME!!! She was very nice and so helpful! I am a patron that appreciates good customer service and SHE delivered! Thanks!
staff always very friendly and helpful
Great Service and People UHaul is the BEST In Moving .
Your hours were ridiculous. Paying as much as I did, it should have been 24/7 access like all other places. Getting off at 5 leaves no time to do work when you close at 7. Get with the times
I found a dead bat on one of the boxes I was storing. Also, unhappy that I did not get a rebate/credit for the unused portion of my rental for the rest of the month.
The U-Haul staff was very helpful. The storage access hours were convenient, but it was confusing based on the website as to whether it was or wasn`t 24-hour access.
My experience was excellent. Staff always helpful and friendly.
The person who helped me was GREAT!! Made my return and move-in simple and quick. Was knowledgeable and professional.
good job to all of the uhaul works.
Great experience. In fact this was a last minute request due to another storage facility not working for me. U-Haul did everything they could to assist me.
What an efficient team! They are the best yet on my U-Haul experiences. Thank you!!! Highly recommend them.
It was ok. It could have been more accessible though.
I caught an employee red-handed stealing three of our items. I will file a complaint!
I very much appreciated all the friendly people in this store.. They were fast and friendly in answering all my questions.. I would recommend u-haul to all my friends and family.. Thank you u-haul!!!!
Good, hours could be extended or even 24 hours. But overall good experience.
Very good deal with one month free storage with uhaul rental since I only needed the month. Well worth the money. Mostly friendly staff signing up but great staff checking out. Quick simple and easy :
The staff was very helpful and friendly!