Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
I got nothing but misinformation and false promises through the 800 number. It would seem your employees are each stepping on the others toes. I couldn't get one single straight answer from anyone until I was able to talk to the employees in person. I finally found a store with a hitch, made arrangements for an install at noon on Saturday. Then someone Fromm 800 number confirmed appointment for 2 pm. At 1:50 in route for install, local store called and told me I was to late and the wouldn't be able to put the hitch on until Monday. Yet I had confirmation for install at 2 and trailer rental at 5.
Then I met James at the Joy Rd store. He more than made up for all the bullshit I'd put up with in the three hours I'd spent on the phone trying to get a hitch and rent a trailer. James made apologies for U- hauls incompetence, look me in the eye, shook my hand and kept his promise. Within three hours on a Sunday afternoon, I was ready to hit the road finally.
You need to hire more employees like James. When I thanked him for going above and beyond, he said he was "...just doing his job." You need to figure out where the communication breakdown is between corporate and local stores and fix it.
Bottom line, I would never recommend doing business with U-haul unless it was at the store level, face to face, with an excellent employee like James. Skip the 800 number all together.
Please make sure James knows he did a fantastic job. If not for meeting him, every time someone ever mentioned U-haul around me I'd curse and recommend they go somewhere else.
Superb and excellent service as well as customer service. Professionalism at its finest.
Since I’ve been a tenant, management has changed. My expectation is that the same courtesy customer service would remain.
Not the case. The new management is rude, rude, rude. Customer service has fallen by the waste side. I am looking to move soon. Just trying to transfer to a larger unit was the worst experience ever. Each time I’ve encounter new management, absolutely rude.
You should consider offering customer loyalty incentives. It seems company forget about you when you stick around, thus the reason people hate contracts.
Customer/tenant since 2014
I would never come to this location again very poor attitude towards customers
they do explain options and the have poor customer service.just like you ask people to bring it back on where you left is gas wise. ask if they want insurance and other options. everybody don't understand the same
service at counter was a little slow waiting on someone to send over contracts which held up everything, other then that James was great. One thing is when renting trailers you should offer the trailer hitch option as a rental with the trailer versus someone having to purchase one and have no need for it after using the trailer, also the insurance price for the trailer is ridiculous and the pricing definitely need to be adjusted. Thank you
Great place and people to do business with!
I enjoy shopping @ this location.
Do not give long distance trips the oldest truck in your fleet. Barely made it. Will never use your location again.
The service was great, quick, and professional. Thanks a lot
Good & helpful guys that work there
Very good and friendly service.. Very accommodating
No improvements needed. James was very helpful and got me in and out very quickly. I was greeted by a smile. I will definitely use this location again because of his great customer service.
Staffperson who set up my initial contract was extremely rude. Subsequent staff were more customer friendly.
Excellent experience, thanks.
The employees seem to be very knowledgeable about all things U-Haul!! Anthony Bundy is a wonderful leader from what I saw and experienced!!
Some of the staff was ok NOT ALL
Awesome experience as always. #GoUhaul.
Rep was rude seems like he hate his job and needs to do a customer services training course
Had a flattire but the service rendered was great. I feel we should have had a better U-haul
Hire true customer service professionals who exhibit great customer service skills. This location was the worst experience ever with uhaul. They did not have the equipment I reserved and showed no compassion whatsoever. I would not recommend this particular location to my worse enemy.
Excellent customer service! Well appreciated
The staff was quick, helpful, and very friendly. Will recommend to others.
The general manager was horrible.My experience started off bad.I was charged theater incorrect rate originally and no apology or nothing. When I returned the truck I said I did not go 44 miles and the manager said it doesn't take a rocket scientist just math and computers are never wrong.I have never been talked toor addressed in this manner before. A customer should not be treated and talked to any type of way. James Broughton needs a reality check when it comes to customer service!!
Very courteous very professional very good to do business
Customer Service Rep. Anthony, he was very unprofessional. Had to return for entry card and to have my information redone.
Preferred customers.... someone who rents 12 or more times a year
It was good but it would have been better if the gentleman had some help... He had to try and service while trying to help other people that was call to pay on their storage.. I just wanted to pick up and leave...
Be honest with your customers and don't give them information that isn't true, just to charge them more money.
When I was trying to gain entry to my storage and realized my key did not work.I mention this to an employee who suggested he would cut it off for 50.00. I was affended and thought he should have found a way to help other than being rule.
Friendlier customer service and faster.
Remarkable and Superb, customer service skill, professionalism and more importantly they listened and was able to stasify wants and needs. 1000% customer satisfaction. Great Job.
Very clean, professional and informational establishment. The customer service was excellent.
Very clean & professional. 100% satisfied.
I reserved a truck around 12, on January 24, 2016. I got confirmation that truck will be ready 4 pm. When I got there they told me they gave my truck to someone else I had to wait one hour and half before they were able to give me another truck. Yes, I was late but I did call they said it was ok and they'll change my reservation to 430 pm I arrived 425pm
You don't understand how frustrating that was for me and family considering how we traveled 3 hours.
It was a very disappointing experience very frustrating. I hope my survey will help you to better your customer service and help you be more organized.
I really appreciate the customer service here.
It was a very clean facility. Easy to get around in. Very nice and friendly staff. And it`s a great location.
ForThis particular store to be such a busy location, the employees maintain a professional and friendly establishment.
Mike and Gary are the best. They were really friendly and helpful while dropping off my equipment and setting up my storage unit. Thumbs up to UHaul on Joy road, and two thumbs up for Gary and Mike!
The staff was friendly and extremely helpful.
Staff knowledgeable and professional.
All about love good pepole
All of your representatives were good. They were professional and understanding, more than helpful.
The Young Man Was Very helpful.
Excellent customer service.
Very good. No complaints.
Staff was courteous and helped to get the most suitably sized unit.
Well train staff especially the manager on duty.
just keep up the good work.
I was disappointed that the space I was quoted was too small and the next biggest one was too big and DOUBLE the price.
The guys there are good in what they do and love keep the customer very happy and well taking care of!!!!
Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.
GOOD SERVICE ALL THE TIME
Everything was to my liking with no problems
The service was very good and i was very impressed.
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.