Customer Reviews for U-Haul Moving & Storage at St Claude Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave
We only came to this location because the previous location (where we were to pick up our reserved truck and moving supplies) told us to come here to get our truck because they realized they didn't have it. Then we arrived here and they didn't have it. After an hour in this small, stuffy, and crazy hot store, they said they would have it later in the day, which ruined our plans and made us have the truck an extra day. We also previously reserved a mattress cover and another item which they didn't have either. After this experience, it's obvious that reserving what you need online is a complete waste of time. Though, the staff was equally frustrated and helped us out a great deal. They get an A+.
There was only one person working. It took me thirty minutes to get the truck I need but was told that my time started at noon. I lost thirty minutes just checking out. When I returned the truck I was charged for two day instead on one. The guy working had no clue what he was doing. He said that only what he highlighted would be charged on my card. He lied. I was charged for two days although I only used it for six hours. I am very upset.
The wait to receive service was extremely long. When the manager of the store finally got around to helping with our order (hitching a tow dolly to a rented U-Haul truck), he was rude and yelled at me when I pulled up to the wrong dolly. He then attached the vehicle to the tow dolly with straps around the wheels. About half way through the trip, the straps became detached causing my vehicle to sway on the dolly and causing much damage to my vehicle. When I called U-Haul to report the damage and request assistance, I was placed on hold for over 15 minutes and then the call was dropped (or I was hung up on).
Excellent and courteous service.
The Uhaul employees were very nice, helpful and accommodating
Jerome and his team are wonderful. The customer service received is always one to remember as I feel o am among friends! That is what keeps me coming back over and over again.
He also needed someone to help. Very busy.
Don't plan on picking up the vehicle at the location of your choice. However, do expect to return it at the location of Uhauls choice
Need more employees on staff
When I reserved a 20 foot truck I expected that I would get the truck is reserved. I was subsequently put into a 26 foot truck that was difficult to maneuver. The only accommodation in received from the General Manager was getting the 26 foot truck for the price of the 20 foot. I called the uhaul Corp and the lady was kind and searched surrounding areas with no luck.... I just feel Uhaul failed on this experience and did nothing to rectify the frustration. In the future I will definitely hesitate to trust uhaul again.
Location is understaffed. In spite of reservation and online check in I waited in line for 90 minutes. Totally unacceptable. This is the second experience with an understaffed location that took a ridiculous amount of time to rent a trailer. I will go elsewhere next time I need a rental.
Had 2 different people waiting on me at the same time just to rent a dolly and it made it take even longer and when I returned it the rep really struggled to check me out and complete the transaction ....staff needs more solid training
Jide was an excellent example of customer service; she embodied all that a consumer could ask for in her disposition & decorum.
I had a problem with the truck, the air went out and made it VERY difficult to use. It made a 6 hour trip turn into a 10 hour trip. I have called over 4 times and they always tell me someone will call me back and they never have yet.
I reserved a truck, called the day before to confirm the reservation and when I got there they did not have it. We were moving that day and had all the movers waiting for the arrival of the truck. They were very unsympathetic about it and stated "if someone doesn't return a truck we can't go get it from their house." After a while they wound up giving me a truck that was a 10 foot truck when we reserved a 17 foot truck. This moves half the amount of stuff and doesn't have a ramp. Their comments: "we just don't really have that many trucks in New Orleans."
The person told me what uhaul I'll need to move my furniture but when I got to the place it was not big enough at all. I called uhaul I talked to a lady to get something done about it or maybe go to a location that was close to me but the uhaul I had I was not going to be able to leave it at that location. I was going to have to pay for a whole new uhaul so that wasn't any help. She told me she was going to leave the contract for her gm to call me and I never got a call and I had to pay some one to go out of town to get my furniture. This was the worse experience I had and I am very upset I spent my money on something I couldn't even use and had to pay more money to someone else. And I'm also very upset I didn't even get a call back from the gm or anybody checking up on this situation.
I had to wait way to long to pick up the car carrier. Supposedly the trailer was cancelled on the contract. Then the trailer fell off about 1000ft after I left the lot. All of this delayed me from leaving on time. The truck overheated on the road and I explained that when I dropped it off. The staff were very acomidating at Henderson location.
They did not have my dollies that I orders a week prier had to pick up in Chicago which was a nightmare very on happy
No problems, except I injured myself.
Always have uhauls, ready and available at all times.
The counter person was on a personal call when I picked up my truck
excellent experience, jerome met all expectations, this review is late my fault, would recommend
only problem i found this location need more help
personnel very knowledgable and helpful. Answered all questions and offered guidance and suggestions.
The young who helped (Black) was amazingly friendly and helpful. She really made the experience enjoyable:)
Mark was quick and efficient and respected my time.
Waiting for someone to serve us was long, both in the beginning to rent the truck and at the end to get the receipt. Otherwise a good experience.
Jerome was professional and pleasant. Gide was very friendly, helpful, and professional. Both she and Jerome cared about the customer.
More staff to handle reservations on the inside. There were only two people working, one on the inside and one on the outside. The person inside had to keep going outside to inspect vehicles. More privacy, the person standing behind me should not know where I'm moving to or my contact phone number
Not send customers to wait outside.
The service was very horrible, I would never referral anyone to that location. The young man that check me in was rude. I asked for the manager and apparently he was the General Manager. If this the kind of managers uhal have to run their establishment , well then someone needs to evaluate the upper management team. I have rented from other locations and have never experienced such horrible service.
Check headlights,signals,... etc. The power steering bolt was leaking. Had to call road service. It took 30 minutes to talk with a representative. Then a 90 minute wait time. Maintenance check should have been done before my pickup. Employees at St. Claude location were helpful , informative, pleasant,and professional.
Keep very pleasant employees like the ones you have they made my picking up and returning a great enjoyment just from them being polite and cheerful like Ms. Jide and Mr. Romero. Also the guy who check me in on returning I can't remember his name he's included in there also .
Extremely slow service. This location is completely
undermanned. Waited in line 35 minutes before being
Let future customers know about the construction on St. Claude Ave. This is a must avoid area.
Improve customer service.
Staff are friendly but there are not enough of them to handle the load. Long waits in line and i mean 30 minutes.
Wonderful Customer service!!!!
The attendants were very unfriendly took forever to pick up my reservation overall I think I won't be using Uhaul again
Great customer service, LOOOOOONG line, had to wait nearly an hour to get my truck. Quick drop off. Overall love the location. Thanks for great service. :-)
Employees are always so friendly and very helpful.
Poor costumer service with an attitude
Windshield was so dirty inside and out I could barely see out of it. Only had quarter tank of gas so first thing I had to do is get some! Wiper blades were useless. Right window kept lowering so cabin noise was terrible. The rest of truck was clean and had new tires. If I don't get some kind of reduced price I will never use uhaul again.
Improve efficiency of attending employees. I'd rather not have to stand around as long.
Very friendly and responsive.
more help, very busy location.
Understaffed. Poor customer service. The young man working did his best, but with only one employee to man the counter, answer the phone, ring up sales and contracts as well as assist with setting up equipment and trailer hitch is absurd. We waited nearly an hour to be assisted. There was a young woman who was brought in to assist this young man, but she did absolutely nothing!!! It was embarrassing. She kept saying "I don't work here, he'll be back soon". She sat on a chair, did not lift a finger, did not answer the phone, was not polite, interested or helpful in any way. Terrible first impression. Several people who came in after me left in frustration after waiting more than 15 minutes and never being acknowledged. There was a young man on a computer who ignored everyone as well. It turns out he was filling out an online job application. The young man who helped us was clearly overwhelmed (there were 2 people in line ahead of me and 3 others that came in after) but he was kind, helpful, courteous and did the best he could under the circumstances. He deserves a medal and whomever owns the franchise should be fired! Until you have adequate staffing, I would not recommend this particular location. It is shameful.
Line was long, but it's moving season, so understandable
I got a flat tire on the way to my new house, the breakdown phone number kept me on hold for over 30 minutes and my local store phone number kept hanging up on me. I had to fill the tire and unload all my stuff by myself.
The staff was friendly, professional and accommodating.
Actually had reserved a truck at Tulane Avenue, and you did not have the truck when I arrived. Very disappointed that we had to go to another location to get our truck. The St. Claude Avenue location lost power during the process and the guys did a good job to deal with it.
explanation of the fees is very important.
Have the truck on time and free of rodents.
Front desk was especially helpful and efficient.
The truck wouldn't start after we finished loading it up due to corrosion around the battery connection. Roadside assistance was incredibly helpful and nice once they arrived, but it took almost twice as long to request them as it did for them to arrive.
Hire more counter staff. On both my pick up and return I waited over 45 minutes each time.
My credit card was billed twice for this service ($387.52 x2 = $775.04). Please correct the billing problem.
I left my iPhone in the truck and I'm wishing someone will call me and return it but beside that it were a pleasure
HORRIBLE. I asked the customer service gentleman Jerome how much of a price difference it would be if I dropped off at the 4 Westbank Expressway location, and his reply was, "Not much." I asked how much in dollar amounts. He then raddled off about six numbers and told me to add them then subtract my existing balance from them!!!!! Like a fool I trusted that it would be much based on his verbal testament, and it wound up being about 60$ more. I used the truck for about 2.5 hours in town, one trip and was charged 120$ ABSURD!!!! I went back into after realizing the drastic differences between the two amount and then friend to blame it on ME!! Unreal. I'm in the service industry for a living and have been since I was 18…UNREAL!!!
Waited almost an hour to return my truck. Truck was returned with the same amount of gas that was in it when I picked it up, but was still charged $8 for fuel, even though I only drive the truck 8 miles....
Would never recommend UHaul to another customer. The reservation offers guaranteed rental, but the location for the truck that was locked in was over 20 miles away, which added hassle to the move, and did not get added to the amount for the trip.
At the drop off location, showed up prior to the drop off time, but had to wait on employees to check in the truck, and as a result was charged for an additional 2 days. Contacted Haul support, and was promised a callback (2 weeks ago as of 4/24) but never received a callback-don't expect to receive one.
Bottom line, use any other company, but if you have to use UHaul, factor in an additional $50-60 in fees regardless of what is quoted as the final price.
Nothing. Everyone was great! Jarome was Superb, and gave excellent service,as well as the young lady. The truck was fairly new and ran great! My best experience!!
Having little knowledge of the rental equipment, I was glad that the staff was willing and able to get me ready to begin my moving trip.
They were very professional and friendly.
Make sure they ask for Jerome he was very helpful and went beyond the call of duty to make sure I was happy with my rental
I was slightly unhappy when my preferred location wasn't my pick up location, as I scheduled my reservation a month out. I went in the day before my reservation to me preferred location to ask if someone would test out my wiring before the move, and also to inquire whether I could switch my time and pick-up location. The woman working at the office desk in my preferred location was very short with me, and offered no help or solutions (this was at the Tulane location in New Orleans).
So I went home after having my wiring OK'd by a worker at the same location (he was extremely helpful, and offered tips for my move), and I called Uhaul customer service. I don't remember the name of the two ladies I spoke with, one at the overall customer service number and one with the regional booking office. Both representatives were very nice and understanding when I told them I was frustrated. The second representative laid out the deal for me. My trailer was at this other location and wouldn't be moved, so I had to go across town to get it. But since I was also unhappy with the pick-up time, she changed my time to a much earlier and more convenient pick-up appointment. This helped a ton, because I had a pretty strictly scheduled day. I was very happy with my customer service with the Uhaul phone lines.
The pick-up location on St Claude is great. The location looks like many other Uhaul locations, but it was very clean, easy to access for the highway, and the staff was incredible.
I had the pleasure of working with Jide at the front desk, and let me tell you, she is an angel. So helpful and genuinely happy to do so. She was very efficient and quick and great at her job (she recommended some supplies for me when I asked her opinion). Such a great customer service advocate for your company. After Jide took care of all the paper work, Jerome walked me out to my trailer and helped me hook it up to my car. He also is a wonderful human being, very friendly and helpful. He gave me a few pointers as far as the trailer went. I was very grateful to have the two as my Uhaul customer service team; they were so wonderful and I would definitely recommend this location to anyone looking to move.
The lady who helped us out was the best and very knowledge. However I would recommend having an additional worker staffed.
Very rude, no communication with while dropping us. Charged me for a full day for being 10 minutes late after calling in to explain our truck needed a jumpstart. Have filed a complaint with U haul headquarters.
We made reservation via phone for a 20' truck. When we arrived truck was available but for only 6 hours. We couldn't locate another vehicle so we said ok. We were charged for a full day!!! We bought a few dollars of gas to bring tank back to 1/4. But they said it only had 1/8 and charged us nearly $20 in charges for 1/8 of a tank of gas.
RIP OFFS !!!! STAY AWAY!!!
Personnel on location were eating breakfast sandwiches when I arrived at 10:30 AM. Didn't respond for a few minutes Male employee ordered me to get back into truck, when I declined he cursed me. Refused to inventory pads and dismissed me with a sheet of paper. Would not discuss charges. Female employee refused to verify credit was given for pads returned to Houston site before departure. Both employees returned to eating their food and ignored me. Very bad experience at a station I use frequently for propane and other returns.
Both New Orleans locations that I had dealings with are an absolute JOKE. Talk about a BAIT AND SWITCH, then no allowance for picking the truck early even after switching locations and causing additional time, burden and inconvenience on me. The attitude of the Metarie manager was awful and very unprofessional even after I appealed my case to him. Talking about a non-professional attitude-he had it. Then the guy who checked me out at the St Claude Avenue looked as if he had just come off a three day drunk. Again, your NO group leaves a lot to normal work attitude and presentation-these guys didn't have it.
You're going to need a lot of luck in New Orleans at these two locations.
You have a great facility on St Claude, but the whole staff at this location,is less than average. Unwilling to help, unhappy people, and understaffed.
You have a great facility on St Claude, but the whole staff at this location,is less than average. Unwilling to help, unhappy people, and understaffed.
The manager of this facility is the single most unprofessional person I`ve ever dealt with in my life. I`ve already found new storage services and will be cancelling my contract with uhaul.
Everyone was nice and friendly, especially the manager.
Horrible staff amd experience
Horrible staff amd experience
April, the staffing associate, was very professional especially in addressing my questions and in keeping a busy counter running smoothly for many customers.
Very friendly and helpful. We initially had a bit of trouble with the new card access system, but he staff was very helpful in correcting all the issues we encountered.
Thanks for a pleasant and efficient experience.
Terrible. 200 character will not suffice in the details.
Not enough parking indicated for customers . No waiting area or seating for waiting customers .
Didn`t receive boxes until 3pm. First Ubox was infested with ants. We could not return it because there were no more boxes at the center.
Wonderful experience - easy to book, everyone I dealt with was friendly and helpful!
Even though the u box wasnt delivered within the time window I didn`t care. Everything else more than made up for it. U haul made it easy for me to move. Thank you. Would use again in a heartbeat.
Horrible experience. my bin was rented to someone else. I got another bin, but only one available was larger, so I now have to pay 5 dollars more a month I never got my swipe cards.
The team at Uhaul storage makes me want to just move in there to live some luxury hotels in this city have a whole lot to learn from them.
Wish it was open earlier but other than tht service was excellent from the young lady behind the desk. Fast,extremely polite and patience. I was rushing. She made me want to apologize. Lol. Thanks
The staff at this location is always incredibly helpful, human, and professional.
Could not help me with ANY of my storage issues. After 2 hours of being there, I still did not have the 24 hour access that I PAID for.
it was just a mess of untrained staff.
The new management at the St. Claude uhaul was done wonders compared to 90 days ago. The managers were kind , efficient and were continually training while with the
It shipped a week and a half late. It couldn`t be tracked by anyone. It was lost for over a month and I was charged monthly storage and insurance EXTRA because it was shipped late and lost.
It shipped a week and a half late after I paid for it and no one could track it. It was lost for over a month. Manager wasn`t very responsive or capable
Woman at front desk not friendly, kind of mean. Had to wait VERY long time to be served.
the staff were totally awesome
The box arrived and had been breached on the bottom, and I`m currently trying to recover unauthorized charges to my credit card for a month of storage that wasnt used or requested.
Never got the U-Box because the store manager was so unfriendly and incompetent. Truly a terrible person to deal with.
Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION
Had trouble getting into the facility after hours on several occasions. Facility is overpriced.
It could be more ventilated.
Myles Winchester is a great manager of the St Claude store!
Always bright and cheerful and most helpful in every way!
Give him a raise!!!
Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss
Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!
An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.
Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance
Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.
Everything was Excellent, from the time i picked up the uhaul till the time i returned it.
customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you
I was in a rush to get a unit and it was the last one but every thing worked out fine
Heidi and the staff are very helpful.
Rent should be pro-rated when closing account before next billing date.
Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.
Everything was excellent, the service was great.
NOT ENOUGH ECONOMICAL UNITS AVAILABLE
I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE.
NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/
Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.
The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.
very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew
Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.
THE EXPERIENCE WAS PAINLESS AND CONVENIENT
Myles is very friendly and helpful.
Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior
Miles your manager is simply the best!
Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.
Very helpful and courtous
The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.
There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. Weâ€™ll never use or suggest Public Storage again.
You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!
The clerk was very professional, informative and friendly.
Staff is friendly and professional,something hard to find these days! They are to be commended.
The staff was friendly for both my rental unit and the truck I rented.
Great set up and customer service.
Easy storage access. Appreciate all the focus on customer satisfaction.
helpful, informative,and patient with questions. moving sucks--they made it suck less.
after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue
Staff was always very helpful, patient, and friendly. Only thing I could suggest is it would be great to have an elevator or lift for upper level.
Mr. Myles was extremely helpful and informative great employee!!!!
Mr. Miles, the manager was extremely helpful. He does his job in a mannerly way makes a customer happy with his service.
First of all, my husband and I are disabled and we feel like we were mistreated because we were given a unit on the second floor. The inside units can be broke into easily.
My husband and I are 100% disabled. We would never have used you if we had known our storage was on the 2nd floor. We are upset
A bit pricey, the room is way bigger than I need, but if the smaller rooms are already taken then what can ya do? I am very happy about the first month`s rent being free!
The facility was very convenient and the staff were always courteous and helpful.
Lighting within the unit was non-existent and a flashlight had to be used. Exhaust fan came on at night only so working inside the units was extremely hot in the daytime.
The employees at St. Claude were WONDERFUL. I`d never hesitate to recommend that store to anyone.
Rat trap in unit,told it helps keep down rats.Walls of unit r raggedy,big roaches dead on hallway floor. Rope on outside door, propped open. No light in unit. Employees r very nice.
the manager was very helpful and very professional
the staff was well trained and very helpful it couldn`t have gone any smoother
I wish it was opened earlier on Sundays
Rental of storage unit, the staff was very helpful.
The staff were exceptionally friendly and helpful!
The entire staff was very helpful, informative and assisted me in every way possible. They all did a great job.
Roaches and vermin infested
Cons: Broken lighting and no air conditioning
Pros: Excellent staff, courteous and helpful
The storage unit has no lighting inside. There were visible cobwebs that we walked into upon entering the unit. There is no elevator for storage on the 2nd flr. Not easily accessible.
too much rodent feces and too many dead bugs. staff was super friendly and helpful though i wouldnt recommend,
The manager was very helpful and friendly, which greatly enhanced our experience here.
The sales lady was very kind and sweet. She made things eay to understand for me.
I found the U-Haul facility extremely convenient, and the staff were helpful and friendly.
Great staff!!! My highest rating for helpfulness.