Price wise was a little too high where there's other companies give 200 km free
Iqbal G.Customer Reviews for U-Haul Moving & Storage at Taunton Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only suggestions: Advise people or make more visible in the instructions to check in and disarm the alarm in the email the instructions. And bring something to cut the zip tie off the locker.
Chad A. | Online Move InStaff was very polite and professional. Very helpful with getting me set up and moved in. Site access is simple and convenient. Highly recommend this U-Haul location for anyone looking for storage and professional assistance!
John M. | First ImpressionsGreat Staff ready to answer question and to help
Daren J. | Overall ExperienceI did not love that I had to maneuver through all the Uhauls to get to my unit. Sometimes gaining access was very difficult.
sabrina p. | Overall ExperienceAll the staff from Nova Scotia to Oshawa have been very helpful polite and personal really really impressed they have made a stressful sudden move go smoothly
Susan B. | First ImpressionsEveryone was helpful! My only complaint is the unit doors need replaced! Very hard to open and close. The door to the inside unit needs a better door jam(?) You needed to add something to keep the door open.
Jennifer P. | Overall ExperienceVictoria was very kind and patient with me. She mad the process very easy!!!
Jennifer P. | First ImpressionsEverything was very easy. The app made it smooth.
Owen C. | First ImpressionsThe entire place was packed with men (5) waiting in line . I was the only female . The customer service rep was extremely nice to the man ahead of me , answering all of his questions and spending lots of time . Once I got to the front , he was so rude and short and just telling me where to sign and not caring about anything I asked . I felt rushed and brushed off and it annoyed me so much . As a women , I still have the same needs !!! The drop off was way better , nicer women greeted me and man took my van to end the transaction
Paola B. | Online Move InWay too expensive
Cheryl W. | Overall ExperienceMy only issue was the miscommunication. I reserved a storage unit to have it given away. I ordered a truck to be picked up on King St and it wasn't there .
Kelly B. | Overall Experiencethey need a bigger location there as when it gets busy its hard to get around
DAVE S. | Overall ExperienceThe storage unit was great for accessibility when needed and was a good price for something that was needed quickly. The only thing was there was no light for the particular unit I rented so was a little difficult to see inside the rented storage unit. But for the price and wonderful help from staff it was definitely worth it. Thank you so much, a life was saved.
Angela C. | Overall ExperienceWonderful experience with Victoria, Cody and the Uhaul team at this location. Polite, friendly and warm, I felt supported during my move and am grateful for the excellent service I was provided. I recommend this location for your moving and storing needs!
Usman A. | Overall ExperienceCory at the Taunton Rd E location was so helpful, understood my situation and helped me immensely. U-haul has an excellent professional caring employee, a value to your company. Praise him for being a great staff member 🙂👌👍
Angela C. | First ImpressionsOverall a positive experience.
LINDA S. | Overall ExperienceThe lack of outdoor lighting for access to outside storage is very poor & liability waiting to happen, otherwise every team member is fantastic and site is kept exceptionally clean and well kept
Gregg E. | Overall ExperienceVictoria is AWESOME
Owen F. | First ImpressionsWould recommend, lighting in each inside units. Was hard to see when inside the unit.
Trevor M. | Overall ExperienceI have been dealing with the Taunton & Wilson for many years for all their services, never a disappointment. The staff is always helpful when and if needed. Great professional team of employees. Thank you Victoria , See ya next time. Mike Calderone
Michale C. | Overall ExperienceArrived after hours so no option to speak to anyone, so had to do this all through the mobile check in. No lock with the unit, though I was told there was one. Luckily I brought my lock from my other storage unit so it worked out nicely. Would have been a huge pain if I didn't bring my lock. When returning the truck we almost dropped the keys in the key drop without reading the notice above the key drop, asking us to take pictures of the truck. There was no light on this area so we almost missed this VERY important/required step of the truck return process (this was about 11PM, so very dark). Please install a light so we can see this signage before keys are accidentally dropped.
Alex H. | Online Move InFriendly staff excellent customer service and very convenient location
Trevor M. | First ImpressionsI use the storage unit for 6 years. In all that time I had only issues in the beginning with my automatic payment. It did take some time but they were resolved because of the diligence of the staff there. I did not choose to pay the extra fee to access my unit after 5 p.m. I felt the fees were high enough that that should be included. Like I said staff was great head office mediocre. I would recommend this storage site Thank you
Sharon F. | Overall ExperienceI had to through away a lot of my things because there was evidence that there was rats in my storage unit. I have pictures. I reported it to the staff Saturday March 19th, 2022. And no one has contacted me about it at all. I need to be re-embursed for all the stuff that I've lost. For a company that's been around so long and that is so popular, I expected better.
Malika H. | Overall ExperienceAnswer the phone more
JAYV M. | First ImpressionsHi there, I would appreciate an email copy of my invoice.
Paul B. | First ImpressionsNo lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.
Amal P. | Online Move InIt was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!
Duncan M. | Overall ExperienceI would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen
Maureen F. | Overall ExperienceInside the storage there is no light, it is difficult to see what is inside
Juan C. | Overall ExperienceI make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed 😒 😑 😔and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.
KARENP C. | First ImpressionsFix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.
leah d. | First ImpressionsOld units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback
Treena A. | First ImpressionsVery friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55’ TV. She didn’t hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️
Margaret S. | First ImpressionsUnhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn’t let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.
Ashish B. | Overall ExperienceWe did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!
Brett L. | Overall ExperienceLighting is needed in the storage unit
Shelley M. | Overall ExperienceExceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.
Ronald C. | Overall ExperienceAmazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you
Annette B. | Overall ExperienceStaff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.
BRENT M. | Online Move InI called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren’t running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!
Laurig N. | First ImpressionsI believe the storage units are too expensive in comparison to local storage locations.
Suzanne L. | Overall ExperienceThe lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.
Leah T. | Online Move InIt was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.
Deborah H. | Overall ExperienceOnly problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem
Brett L. | First ImpressionsI booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it’s not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.
thilaka v. | First ImpressionsVery expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better
Meredith J. | First ImpressionsThis was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1.5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.
Moez H. | First ImpressionsThere were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer
Lyndsey D. | Overall ExperienceMy unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.
Judith C. | Overall ExperienceStorage definitely needs better lighting and the hours need to be more convenient for customers
Rohan c. | Overall ExperienceI don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am
DARRELL C. | Overall Experiencegreat work
kelly B. | Overall ExperienceEverything went smoothly thank you
Rita A. | First ImpressionsEveryone was very helpful.
David F. | Overall ExperienceAbsolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can’t say enough about her! She was so very helpful and always pleasant! Thank you again!
MELISSA S. | Overall ExperienceAlthough there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks
CHRIS L. | Overall ExperienceUnit had a small leak in upper back corner
Ian S. | Overall ExperienceUnfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.
Ines T. | Overall ExperienceStaff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.
Maureen F. | Overall ExperienceHad nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in
Tasha P. | Overall ExperienceNo climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.
melody p. | Overall ExperienceI called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.
daryl b. | First ImpressionsRented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.
Laura F. | Overall ExperienceGreat knowledgeable staff.
Maureen F. | First ImpressionsSuitable for my needs
david h. | Overall ExperienceExcellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.
GRACE S. | Overall Experiencesatisfifed
Joanne J. | Overall ExperienceVery good location to deal with. Very pleased. Thank you.
Steve P. | Overall ExperienceMy experience was great, easy to rent and easy to get out of)
ANGELA L. | Overall ExperienceI have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.
GRACE S. | First ImpressionsOverall my experience was fine, had a few issues, which was resolved quickly!
Todd C. | Overall ExperienceExcellent service
BRIAN R. | Overall ExperienceWorst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.
Susan L. | First ImpressionsI will definitely use your storage units again. 2nd time I have used this service.
CRYSTAL C. | Overall ExperienceVery easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.
Agnes W. | ReservationVery impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff
Audrey T. | Overall ExperienceHad to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!
Angela B. | Overall Experience2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.
martin z. | Overall ExperienceClean and Accessible
Carol Ann B. | ReservationIt was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you
LA M. | Overall ExperienceWe rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest
Clyde B. | ReservationI went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!
Peter L. | ReservationDO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.
Jody H. | Overall ExperienceVery good service when require extra space.
greg b. | Overall ExperienceVery very professional and helpfull
Audrey T. | ReservationCharged a $15 late fee because they didn't switch over the CC on file as well as an extra $20 in fuel because they didn't change the gas in the system only marked our contract.
turner h. | Overall Experience