Manager Robert Jackson is incompetent. He was the only rep who assisted me at Uhaul, 1501 N. Dallas Parkway in Plano, TX. He gave me a truck with wrong mileage on the sheet. Truck ignition was not working properly. Truck would not start 3x. Had to jiggle key over and over! Probably 10 tries each time, with pausing. Had to leave truck running at 2 stops, afraid it would not start again. Called Uhaul. Truck had over 124,000 miles on it, error on sheet given to me, said 110,000+ miles. Brakes squeaky, too! At first, I was told my truck charges for 6 hours use would be reversed. But then, Mr. Jackson was rude and said truck drove fine for him, and charged me the total plus $10 error. I told him he should drive that truck for several days and see how often it won't start. There was definitely a key ignition/starter problem with that 17ft truck, or loose wiring. I had a witness (friend with me) in the truck who watched me each time the truck would not start. I had to purchase extra gasoline (2x) because I had to leave the truck running at two stops for about 30+ minutes at each location. Again, I had a witness with me. I told Mr. Jackson I did not use the dolly or furniture pads (I told him at the time of pickup and again after I dropped the truck off). I did not use them, they were still intact and I have a witness to this. Robert Jackson, Uhaul Manager, at 1501 N. Dallas Parkway, Plano, TX 75093, by his error, charged me $10 for these items that were not used. Total bill I paid was $58.58 plus I had to put $13.52 gasoline to go a total of 14 miles! Mr. Jackson is incompetent and your Uhaul trucks are in need of repair. I called Uhaul Corporate Office last night and filed a complaint! Complaint #1015427. Worst service ever. I have used Uhaul in the past several times (same location, different manager) with much better care and customer service. I was appalled by Robert Jackson's incompetentness, flippant attitude and carelessness about his customer. Looking forward to your response. If anyone else has had problems with Uhaul trucks not starting, or other problems with Uhaul trucks, Uhaul reps, etc., please file a comment, as well as, a complaint. I am sure Uhaul Corporate Office in AZ would love to hear from you. Good luck with using Uhaul!