Customer Reviews for U-Haul Moving & Storage of Willow Bend
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Willow Bend
John Smith was great, he helped me with the whole process.
No cruise control on truck which competitors offer...would rent from them in future because of long haul.
Better attitudes with employees $.59 a mile is too much
We pulled in, they unhooked our trailer in the rain and we were out super fast. Excellent service!
The customer's pick up requirements should be considered more heavily as I had to contact UHaul customer service and work with dispatch to find an acceptable solution to meet my needs. Original pick up time was scheduled 2hrs AFTER movers (also scheduled through UHaul) were set to arrive. I never received a phone call from the original pick up site to confirm needs/availability.
Trina at the Willow Bend location was extremely helpful and delightful during my visit. She was patient and helped my truck and storage rental a pleasant experience!
Rented two dollies, but they weren't on the truck. Truck smelled like stale old cigarettes. Ended up going an extra seven miles over my estimate because we had to drive back to get the dolly. Told truck is filled to 7/8ths is a tank. Got in the truck and it was 3/4ths. Had to buy extra gas to make up for it
Great experience with this locacation and I have utilized their services for years. Many thanks!
Hire more people. There was a van and a small trailer sitting abandoned in the dropoff lane. Had to go in the store after waiting several minutes (5-10) to get people out of the back office to radio someone to come out and receive my equipment.
Special Recognition goes out to Miguel. We worked with us to ensure we got the trailer we needed. He was very professional and with employees like Miguel I will use you again and recommend your location above all others. I had just the opposite experience at your 1616 Custer Rd Ste 1, Plano, TX 75075 location. The Custer Rd location rented out the trailer I had reserved and made no effort to make matters better. I was not informed until I tried to pick up the trailer on the reservation day.
It took an hour and a half to pick up the truck. After returning the truck I was greatly over charged. By almost $1000. Everything from start to finish has been a mess with this rental. We have used Uhaul every year for our Non profit organization. We will be looking for someone else for our truck rental needs in the future.
No issues at all. Very friendly workers and fast.
Great team chemistry with the staff, manager knew exactly what he was doing.
recommend to everyone i know.
Great service, vehicle was performed great, and it was not very expensive.
Mark more clearly the key/contract drop
U-Haul has been the most helpful part of my home move.
Well I'm glad you asked. My Son needed to move into a campus apartment so I called a second time to try and figure out what best to do, a lady from U-haul helped me solve the problem by suggesting a one-way + trailer, she was very good. After we booked though and before pick-up day a guy called from this location and tried to talk us out of a 10 ft. truck and into a 15 ft., saying they were short trucks. I didn't want my Son driving a larger truck out of state, and I kept saying No, but he kept pushing. Finally I said look, I booked this over a week ago, and I don't care, I'm not changing! He backed off finally. Then, the day after we picked up the truck I received another disturbing phone call from a guy in OK. where the truck was to be dropped off. This guy says that truck needs to be here tomorrow around five, I said No they gave us an extra day, it doesn't need to be there until 5:30 the following day, we kept going round and round, finally I said call someone else I'm hanging up on you. I would tell anyone using U-haul during a busy weekend, these people are aggressive and you have to be forceful right back!
The entire rental set up and pick up was a joke. The stores were great but setting up the rental was terrible and highly disorganized on your end. Your staff in this department I would grade" F" . When I arrived at the rental yard I previously arranged and I was standing at the counter in the location I originally set up I received a text to pick up the trailer, your employee tells me he has no trailers and informs me I need to pick one up across town 20 min away after I just drove thru that area in congested traffic to top that off it was 108 degrees! I preceded to show him the text that said it was ready for pick up at his location? Needless to say I wasn't happy!
The representative added 1 extra mile. I made sure to look and the he did not even move the van when I handed it to him I am sure about what the mile was.
The only bad experience we had was the clerk, she was very infriendly and sarcastic. I think she needs a new career. I would have gave all starts if we had better customer service.
Break light did not work. However, tail lights and turn indicators did.
The truck I rented did not have a working air conditioner or turn signals that operated properly. Because I had to accomplish my move in a very limited time, I pressed on, rather than waste my time protesting the vehicle after discovering it's faults while on the road.
Upon completing my move and filling the fuel tank to a level slightly above what I picked the truck up with $10.50 worth of gas, the attendant charged me an additional $5 fee for returning the truck with what he saw as a low fuel level. I should have photographed the fuel gauge at vehicle pickup to help protect my interests, but assumed U-Haul was a fair company, my mistake.
All in all, this location, staff and equipment are completely unacceptable based on my experience. U-Haul needs to do a lot better.
Wonderful experience. Great crew
Improve on Customer service
the only thing i can think of is to find a way to speed up the process of getting the rental. The time it takes to rent a simple trailer is as complex as a whole truck.
Great job but just might want to hire more people for the counter help to check people out little faster
I was with UHaul for 5 years...and they were outstanding! Thank you!!!
Great experience. Everything was more than satisfactory. Workers were friendly and helpful.
Everything is great as is
They forgot to put the moving blankets in the trailer but all else was good.
Polite, well maintained staff who was also very helpful. Customer Service was very good here.
Truck was dirty, nasty bug splattered windshield, not fun to look through that. Also, a bolt fell out of the tail gate.
I just took one tow dolly, they charged me for 6.
Very friendly and efficient. Would return.
Trina and your staff was awesome.
Very helpful staff especially, I think her name was Trina. Saturday you were swamped and she kept her composure in spite of some customers
Awesome Service with Mr.Romero!!
Beyond excellent customer service from everyone at the store! I will only use the location if I ever need uhaul again.
Whoever decided to put the lock box surely was not thinking of safety! This location is surrounded by dark fields and no one knows where the lockbox is unless someone tells you or you just happen to find it after wandering around for an hour which I did not I even called in to 1 800 U-Haul they couldn't tell me where it was at I walked around unsafe trying to locate this box when finally a truck arrived leaving their truck. I asked where is the Dropbox is? the lady pointed to it for me as she went to drop hers off it was behind all the trucksame that had been returmed all were lined up and you could not see it I don't care what you did walk around you would have never seen it unless you knew it was there! I'm highly upset about that I could have risked my life looking for where to put some stupid keys at!
I'll be back for my next move
Very pleased. Polite, efficient service.
The service was awesome. I liked the entire experience .
I wish I could remember the guy who checked the truck in but unfortunately I cannot. He was excellent and extremely helpful. Seems like the call center is your problem as well as not preparing for the busiest moving weekend of the year. Overall I spent over $200 for the weekend. I could have spent less and bought actual movers. Ridiculous.
Excellent customer service received from Trina and Torriano. Thanks
I rent here several times a year. Always a good experience.
I used a tow dolly and the right side retaining pin for the ramp extension was missing. I was able to use a ratchet strap to hold the ramp in place.
I was met in a timely fashion and the check in process was expedited quickly. The tech was very friendly and seemed to enjoy his job.
Y'all charges my acct $62 the day I rented the truck. The. Next day you refunded it. The next day you charged me another $62 then I'd assume refunded it again and now have charged me $53. Point being all the charging and refunding seems to have confused my banks system and yalls charge was not accounted for in my account balance. Now my acct is over drafted because if it and I owe them $70. Thanks...
The service was fine but I bought an anti rattle thing for my hitch and it's worthless a waste of my money
The 26' truck had a 10' ramp which is below normal length and unacceptable.
While driving the front end felt like it was going to fall apart. Very poor maintenance on this vehicle.
Super easy to set up, super easy to close account.
The truck was in terrible condition. Made it 48 miles before it overheated and left us stranded for 5 hours. After roadside repair, made it 150 miles before it happened again, after 7 hours I unloaded my vehicle from the trailer and left the truck behind. Several days passed before Uhaul came up with a viable solution to get my belongings to Phoenix.
Customer service was great at this location nice staff very helpful. However the trailer I rented went thru a rainstorm and 1/2 the contents were damaged. I specifically asked if it rained would there be an issue among other questions and they said no. My stuff was in there 2 days and due to the heat and items being in bags and boxes it was molded and mildewed. Very upset these are not checked before renting them out.
Great service and the guy that helped us with the curly hair was beyond helpful and makes us want to do business in the future.
The location as a business is good. I have used this location several times, and never had any issues. However, my rental trailer (at $64 a day) was delayed in 100+ degree sunshine due to a faulty wire harness. No problem because the staff was handy at electrical work and I am a relatively patient person. So, when I return the trailer 4 hours behind schedule (due to work not because I was skimming the rental), I would much prefer that we pro-rate the rental for the additional time rather than charge me an entire day. That effectively doubled my rental. I figure we are about even considering the delay due to non-functioning equipment that took up precious rental time. If we want to be sticklers about time, let us go ahead and deduct the hour it took to get the rental ready after I had already paid and was on the clock. I figure 4 hours is 1/6 of a day, which I would happily pay an extra $10 +/- for the delay while skipping the fact that I was delayed an hour for the repair. If not, that is ok, it is a business and I certainly understand policy. However, Penske is actually closer and will rent the same trailer for around half the price.
The lady at the desk was very friendly and helpful. I initially got a truck that I felt was in very poor condition, and they happily gave me a different truck. I have rented at least 30 trucks this year, and this is one of the best locations I've interacted with.
Very professional and well run. Good to see in todays world
Wasn't a fan of being given the truck on only 1/4 tank of gas- also they forgot to put our blankets that we had paid for inside the truck. I had to get out as we were leaving and ask for the 6 pack blankets? Also we were not told when we picked up the truck that the blankets had to be folded back up and in the bag, they were nice enough to waive the fee when the truck was returned but how could we have known? No one told us.
No one prepped me in the vehicle or instructed about after hours drop off. Otherwise it was good.
Didn't have an reservation, but they still worked me in & made sure my needs were met.
Staff was friendly. Triana did a great job. All was great!!!
I was charged for an extra day despite returning equipment at 11pm the night before. Apparently, 24 hour drop-off only applies to trucks not trailers??? Would've been nice to be told ahead of time.
Little disorganized at the computer and took 25 min to get going.
The location was recommended by a family member.
Very quick pick up and drop off
Did not include 12 blankets I paid for. Still have not received a credit. Was unable to reverse a transaction and forced me to take the higher insurance rate
U-Haul personnel staff was very helpful and friendly. They were busy but still were quick to greet me and process me out in a very timely manner.
My gas was below the amount stated and I pointed this potato the rep however I'm sure he didn't change anything in the computer so that will be a hassle when they try to charge me for it
The best crew, the best equipment, and best service. Uuuuhaul.
Very pleased with the customer service!
Miguel was absolutely amazing, he went above and beyond for me! He deserves a manger position :
Online vehicle reservation was good. But for checking out, I handed our key to the General Manager Mr. Spears, and he roamed around outside, then as I waited inside, my husband told me that Mr.Spears said we are good to go.Well I asked him for a receipt, then Mr. Spears called a guy on the walkie talkie and told him to check the mileage, I told him that he already did. Anyhow this seemed to take some time. Another employee tried to help, and said "your good" we already charged you. I said I just want a receipt as to what you charged me. He told me he did not know how to do that. The guy standing next to him told him to wait till this other lady came in, and he asked her if she could fix our account. They made a mess of the account, they also charged us for an extra day for an additional 5 minutes. Well that was due to the Gen. Manager Mrs. Spears clowning around,and just left us standing there, and went and helped another customer. Just terrible. According to the Customer service, they could see our file that this location made charges, credits, charges credits, by the time they where done they charged me almost $130 for which should have been $64. Now that is a big difference. Not happy to have called the customer service number to open a customer action file for our account till we get this straightened out. It is evident that they need training on their system. The General Manager does not seem to know how to check a customer out either. Nor several employees. Not good. Now I am to wait for a phone call back within 3 days to get this fixed. They are polite and friendly, but need to be trained how to give a customer a receipt and make sure the correct amount was charged. Apparently only one person knows how to do that, but then again, she did not verify their full mess.
Very pleased with how easy it was to pick up and drop off the truck. Made a truck reservation online, no hassles.
Quick! There was a minor issue with the reported gas level being higher than what was actually in the tank, but they assured me that I wouldn't be charged more (and they followed through!).
Faster check out process, more upfront when picking up vehicle as to price per mile
Did not have a bit of trouble with this center. Walked in and people were helpful and considerate . center was clean and neat. equipment was ready to go. I would recommend this center.
Call waiting was too long.
Fast friedly service. Great job ... Thank you
Truck was clean with icy cold a/c, but the ride was rough, suspension very bouncy, hard gear shifting, very jerky upon braking.
I have used this location several times and they are always great to work with.
The reason I have rated this location poor is because the day before my move I got a text saying that my uhaul would be ready at 12:00 at a different location. This location was entirely too far and noon was five hours after my original pick up time. My original reservation was for a 26 foot truck with a 7:00am pick up at the Plano location. At 2:19 in the afternoon the day before my move you decided to completely change my reservation. I'm terribley unhappy with the service I was given. I ended up calling and getting a smaller truck for the simple fact of me desperately needing a 7am pick up. This made my move a terrible experience. Moving is hard already and they way your company decided to change my entire planes 17 hours before my move is completely unacceptable. Please do not do this to people. Your in the business of renting moving trucks. How can you Chang people's thought out plans leads than 24 hours before they move. What terrible service we were provided.
Get the tire inflation light reset. When one is responsible for the returned condition of the vehicle it should be delivered up front without fault lights lit up. Minor detail but could become a major issue.
I appreciate your curious, patient, friendly, and helpful staff each time I called or was at the counter! The extra 3rd seat was very helpful, instead of the bench seat. The air conditioning worked great!! The ride was very bumpy, though. Perhaps better shocks would be helpful.
We did have a problem with the latch getting stuck at the top of the door. We were able to manage, but for future customers, it would be helpful to provide instructions for if that happens and how to fix it. It is true that we didn't call about it, but we were able to improvise with a rope web adequately with the load we happened to have.
Check out was a breeze! Thank you!! We had a little bit of miscommunication problems with picking the truck up. I thought my calls of changes were being noted on the reservation, and maybe they were, but the counter staff didn't seem to know about them. It got worked out fine, but was a little sticky for a few minutes. Thanks so much for the use of your truck! It was a blessing and help to our small crew for the day!!
The check in was professional, fast, and there were no surprises. The trailer was put on my hitch, hooked up and the lights were tested in just a few minutes. When I returned with the trailer in the afternoon the same first quality help was extended and I was on my way very quickly. I would recommend this location to anyone.
I rented a 26' truck and when we got there they told me that they didn't have one for me. After a HUGE run around, they finally gave me a truck. I also rented an appliance dolly which was returned with the truck. I got a call 4 days later asking me why I hadn't returned the dolly. I explained that I had returned it and they apologized. We have rented from uhaul a lot in the past three months after moving from jersey to Texas but this was by far the worst experience. I am not positive I will do it again.
Great customer service! Efficient, friendly, thorough.
Great people who got me in and out quickly and efficiently. Great job.
All of the staff was very friendly and very helpful.
My text message gave different information than what I was listed to get causing anxiety. I ordered a 5by8 covered trailer and the text message said "uncovered". My reservation was for a covered trailer. They had me pick it up further than I had requested which was surprising,
Don't give the truck that's old and might break down to a SINGLE MOM. I'm a teacher, on a tight budget, unable to move the heavy furniture myself because of a back injury. This left me having to hire heavy lifters out of necessity. To save a little I figured I'd get a Uhaul truck and have movers load the heavy stuff and unload it once I drove the truck over to the new place. The truck I rented was full of mechanical issues. It literally sounded like there were cow bells attached to the engine. Once you reached 35 it would randomly shake and the it seemed to have trouble shifting out of 2nd gear. I almost returned it but I had already booked heavy lifting help arriving at 9 am so unless I wanted to pay those guys more while they waited on me I was stuck with driving it. It was really scary. I wish that the person renting it to me had given me one that didn't have the potential for breaking down full of my stuff and my kid's stuff. Had that happened the movers I had to use for heavy stuff would have had to be paid a lot more for their time. Bottom line: stop renting the truck if it isn't running well!!!! Do unto others.
Only one person out of the three that was there was willing to help me and he was off! That is the only reason why I rated it average, otherwise it would have be below average. He went above average to get me going when I came to pick up my rental.
Every single employee I saw or asked a question to, was extremely helpful, fun, courteous. I would recommend this location to everyone. Great people!
I felt that my things were very safe. I also want to compliment the staff. They are extremely personable and helpful.
Always pleasant and well maintained.
Very good experience.
During my brief 4 hour rental of a cargo van, the tire pressure light came on. The first cargo van they presented to me, already had the tire pressure light on, which I refused to accept. My most recent rental of a small truck had a tire go flat which I had to refill with air 3 times during my short rental of that truck. Obviously a pattern of a lack of maintaining the vehicles.
none. Guy was easy to work with. Truck was in great condition.
Dont service equipment good.
Service the trucks/equipment better, and be very detailed. The drivers side mirror had to be replaced, the lights were not working, and got a flat tire on the road. Have to give credit to the manager and to male employees that took the time after closing to fix it, even though one female customer service rep was more worried about closing time than my rental truck.
This is the best UHaul experience that I have ever had. It had been many years since I last rented a UHaul until now. These guys made renting a motorcycle trailer easy, painless, and quick. They hooked it up and made sure that all safety systems were functioning before we left. The facility is neat, clean, and organized.
I would definitely recommend this location to others...the staff is super awesome. They deserve alot of credit for their helpfulness and friendliness. They work very hard, yet still are able to take the stress off the customers who are moving. Amber was amazing...i will never forget her willingness to help me.
This storage facility is awesome, and Amber was super helpful and friendly. She made my move less stressful, and so did the rest of the staff. Theyre all awesome!
Good service overall. Could of had the front office lady be a little more energized and welcoming. She got the job done but could work on her customer service a little more.
Make quotes/fees more transparent, I had three different quotes.
Friendly and helpful staff, both over phone and in store.
I try to always use this location when I rent from U-Haul. The staff is always knowledgeable and friendly. It is not your closest location to me but why change a good thing.
None, everything went smoothly.
It was very handy to be able to use a truck for a short local moving job but, the supposed $19.95 fee ballooned to $58 with insurance and gas. Next time I'll try harder to borrow a truck from a friend!
Miguel did an excellent job explaining what was needed to repair the light wiring and exceptionally helpful. Do not let this guy get away.
Excellent service, both in the office and on the lot in the rain.
Our sales clerk had ecpectional customer service manner. However, during our check out at the register his associate felt the need to interrupt the transaction to swamp cc machine . I felt this could have waited till we were through. As we were walking to the truck to take delivery, the young lady driving the truck out if the parking space was in such a hurry , or didn't care, side swap the truck next to her. She damaged the right side of the truck. Thankfully my son and daughter saw the whole thing. Our sales associate did mark the damages and we were on our way. Hopefully they took notes and report this on damage / loss log.
Equipment and blankets were dirty, gas gauge was at 1/4 full and was expected to return it exactly at 1/4.
friendly, helpful...on my way quickly...all as expected
Even at such a busy location, I always received prompt service. Keep up the good work!
Curbside pick up might be nice and less wait to drop off. Otherwise, UHaul needs to reduce it's one way drop off fee. Current costs make it cheaper to go round trip with the trailer which wastes gas and wears out the trailer sooner.
Rented a uhaul truck 10 months ago. Credit card was automatically charged now for toll charges along with a $5 administrative fee. Upset since I was:
1) not informed that toll charges will be billed almost a year later
2) not informed that an administrative fee of $5 would accompany the toll charge
3) not informed that my credit card would automatically be charged
Very friendly and helpful...I wouldn't change a thing.
This storage was then most advanced and secure storage facility I could imagine. It was indoor, air-conditioned, alarm system and video security. What more could you ask for!
The lock didn't work to secure the items inside the storage area but I made this aware to the agent and she had it replaced when I returned the truck. I would rent again.
I am not happy, however, that I was charged for 4 gallons of fuel, even though I only used it for 9 miles, EMPTY in both directions ( I only used it to store some furniture at my residence, as new carpeting was laid ).
The customer service specialist was very professional and friendly. I don't quite remember her name - I think it was Amber (something that begins with an A).
Would definitely use this location again and tell my friends about the great service.
Friendly staff, always to assist and provide acceptable solutions
The moving crew was prompt and efficient.
Was going to be charged 9 $ for gas because there was a miscommunication on their end I am glad they fixed it. But still don't understand the additional charges on mileage when I went around the corner and back and only had the van for 20 min to pick something up and drop it off.
I noted the machine to slide the card for payment was not working properly. Other than that everything very good.
While the equipment was clean and well maintained, it had that stale smell of cigarettes.
Nothing. Service was excellent.
Really impressed with the customer service from everyone I dealt with picking up and returning. This location is top notch! Thank you!
Attendant questioned the drop-off location. He asked if I that location was listed on my contract. I verified that it was by showing my contract. Both situations made me question what the staff actually saw on the computer.
Everyone we had contact with were very friendly
The after hours drop box should be in a more obvious spot. There were trucks blocking the view of the described drop location.
Absolutely no issues. Trailer was available as reserved. It was clean and tires were good. Staff was alert, responsive and courteous. Nice place :)
Rep. was was very friendly and helpful.
I didn`t have to wait for a long time before being serviced. Very accommodating.
Any problems encountered were corrected immediately. Overall staff is attentive and service oriented.
The location & construction on the tollway make this location a bit of a chore to get to right now, but the quality of equipment & service make it worth the effort
I will say the charge per mile was WAY over priced. I rented a truck for local city driving to help deliver things to my daughters wedding. we made multiple trips over 4 days and did drive 300 miles. The 89cents a mile is over priced.
Our Uhaul broke down on the way to our destination. The roadside support would not let us leave the vehicle even though we were under tornadic activity. I would absolutely not recommended this location again. Our issue was preventable.
Everything was perfect. Toriano and the team went 100% on customer service. And the facility was immaculate!
They made it really smooth for me everyone at the location was professional and actually took the time out to care about customer service. U-Haul gives me hope :) Not to mention it was quick service.
Overall the experience was great, I just ask that when I pick up a u-haul vehicle that the inside of the back isn't wet. Had to use a pad to dry off all the water so my furniture and boxes would not get wet.
The AC did not work. The truck was hard to start, after sitting for a length of time (it needs work). I crossed my fingers every time I had to restart. It was so rough riding that I had to place my GPS beside me in my seat. I would have to check the GPS screen because the truck was so noisy that I could not hear the verbal commands. This is the worst truck I have ever rented from U-Haul by far.
Great service like always
The office staff were very knowledgeable and extremely helpful.
Staff was very helpful provided very nice service
Over all it was very good.
The staff was extremely helpful and kind. They answered all of my questions and remembered me even during a very busy Saturday. I would highly recommend this location for storage and rental needs.
Everything was good. I`m happy with the storage room and the easy access.
Cassandra was absolutely wonderful. Excellent customer service and polite, smiley and very helpful. Especially after having a really bad experience at the uhaul in Austin Texas.
Fantastic customer service!!!!
Brittany is an asset to your location
Excellent people and great facilities.
Best Uhaul I`ve seen yet OH, MD TX
The only reason we left was due the the construction on the north toll.
Oh and have the cleaning lady use a little less bleach in the bathrooms it is overwhelming.
This was such a nice experience! All staff went out of their way to make us feel good, from Robert, the manager, to rest of staff. Thanks!
Staff doesn`t know a joke from reality.
Easy set up process, I reserved a storage unit online. It took less than 10 minutes in the store to get everything processed.
I loved it! Clean ...safe n nice n cool!!
This is an excellent storage facility and the staff was very helpful and reserving and closing the unit was very easy.
Really great staff very friendly and helpful will definitely recommend and rent from them again thank you
Easy to do business there, good personal, place perfect for what is needed, extra storage, thanks.
I would definitely use this U-Haul location in the future, as I had the greatest experience with all aspects of this location. Will also recommend to everyone I know!
I booked the truck free storage for 1 month. I said I needed storage 3 more days. she told me they`d prorate the amount. I called to pay the 3 days. They refused to prorate, I paid the whole month
Wonderful experience! Everyone was so helpful! I was immediately acknowledged each time I entered the store.
It by far is the best kept, most well equipped and staffed Uhaul I`ve seen thus far. Those things are important to me because it gives me a sense of comfort, knowing that my property is well secured.
Great facility and service,
This location is 5 star - Norman White is on top of everything, he is very professional as is the entire staff!
Thank you for your great service.
Through every phase there was a friendly employee to offer guidance and reassurance.
Worry free facility to store personal items
very good customer service even when the facility was really busy
Everyone was fantastic and getting the right storage space was easy and straightforward. Thanks everyone!
Quick personal help, thanks!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Professional, attentive, and energetic staff. Very pleased with service. Thank you!
Very clean, convenient location, nice staff who are always helpful.
The Plano staff noticed my daughter did not attach a lock to her box and kept calling until we worked out how to attach a lock in Plano, TX that I could take off in Columbus, OH. Much appreciated.
Friendly and helpful staff and clean safe facility.
I have to say - I was sad to leave. It made me feel
So secure and I was very pleased with the space.
Everyone was always kind and helpful. The facility was always clean and well lit.
I`m only moving of my unit because we`re moving out of state.
Excellent service from everyone I can`t in contain with!!!:Thank you!
Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.
Everything was great. Would rent again. Thanks for everything.
Would definitely use your storage again.
Very nice experience. Thank you!
Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.
The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!
Loading dock was frequently full.
Otherwise all was great.
Only thing I would change is to offer 24 hour access for free instead of an additional fee
These people are AWESOME :
Best storage experience I`ve ever had. Everyone is so friendly and helpful.
Great location - excellent service.
never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.
Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.
From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.
My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.
U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.
I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.
The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.
The entire process went easily, everything was moved on time and in good condition. Thanks
Expensive, but convenient.
The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!
Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.
The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..
The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.
The facility was really nice and clean. The staff was very informative.
Very friendly and helpful staff for a very busy place.
I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.
Very good experience. Thanks!
the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.
I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.
Facility is always clean and staff is very helpful.
Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.
The units are way to much a month for the amount of space you get!
Helpful, courteous, and accommodating.
Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.
I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.
All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!
The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.
Professional and efficient service.
It was perfect for my needs.
Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!
Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.
Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.
Rates are high with an increase every couple of months.
Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.
The above answers are good enough
The storage is secured and and the access hours very convenient.
I`d rather have 24hr access, but I understand why it`s not available.
Clean and secure storage unit. Unit stays cool and no problems. Thank you!
great service. very efficient. remembered me from previous visit.
Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.
Very accommodating in every sense. Thanks!
I would only recommend someone to rent trucks or equipment but would not recommend the storage services.
When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.
I had a good experience for the 2 years I had a unit here.
The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.
U-haul Storage at Tollway-Plano took good care of me. Thank you!
The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation
The stuff is very helpful..
Very helpful in a very stressful time! Thanks!
4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!
Everything were in good condition.
Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.
I have used this facility for 5 years and have been very happy with the service I have received. Thank you.
Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.
2nd time using this location, excellent like first visit !
The hours could have been a little later at night like 9pm.
Poor customer service. People were rude and seemed bothered to have to do their job.
The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.
we were happy with the location and the staff
josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.
i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks
Very positive experience!
Staff was very nice and helpful!
clerk was extremely nice!
The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.
Very clean facility and helpful, friendly staff.
I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable
always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!
The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.
only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that
Whole experience very painless.
I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!
Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!
Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.
Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you
guys again GO MAVS!!!!!!
Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works
The way you have to login, logout after hours is a pain when you have to make several trips.
No major comments to add, the process to rent the storage was very easy, facilities are clean, average prices.
Though I would deactivate the alarm upon entry, an alarm would sound about 50% of the time I accessed my storage unit. The facility is clean.
Good service. Very helpful.
Ryan was very helpful every time I spoke with him.
The alarm system on my unit would go off even when I turned it off on the card swipe before entering. I brought this up numerous times to the staff and the issue was never resolved.
Top notch. I feel my goods are safe and secure.
Appreciate free storage after renting the U-haul truck. Made my move easier. Thanks
I wasn`t happy when I went to get my things as my lock was changed without my knowledge. I will never rent from you EVER again!!
it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work
Staff always friendly and I felt my belongings were safe
Terrific and so helpful and knowledgeable.
The only problem I had was the card didnt work for a while but finally it kicked in and all was ok.
I have stored my STUFF at this location 3 different time now. Good location except for the slow counter times..
No Problems working with this location.
The truck was a bit difficult to drive, espcially with the right side mirror moving but all in all it was an all right experience.
Need more staff. Phone calls were never answered. Finally just drove up there.
The storage was easy to use and I especailly liked the carts. it made it easier to move!
Excellent operation. The 24 hour access was very helpful.
Received collection call and my unit was already closed and the person was very rude.
All my questins were answered. The price was reasonable.
Jerry Krantz was a great guy who catered to all of our needs. We will refer friends to store their belongings at this clean, safe and friendly facility. Thank You for a wonderful experience.
The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.
Convenient, clean and courteous.
We have been out of the country for the last 7 years and they have been extremely helpful while we managed the unit from long distance.
had to pay $10 to have 24 hours access. only needed access until 8-9pm but glad to have access after office closed.
As always, excellent service.
staff was friendly. climate control was having a hard time keeping temps below 90 though.
I came in purchased a 10x10 room. I get up there and its HOT! In climate control? The tempature gage reads 93 degrees. It was hotter in climate control then downstairs where people dont pay extra.
Every one from start to finish was very helpful and friendly. Thank you. Ronald Lewis
Jerry Krantz and his crew were always friendly,cheerful and helpful in the 1.5 years that I had things at this location. I will miss chatting with them on a regular basis.
They were friendly and helpful when getting the unit for the first time.
Appreciate the help and reminders for billing through email.
Thanks, Janet Grady
My only compliant is that they made you purchase some cheap Chinese made lock for the storage unit. The lock, unfortunately, was a piece of S_ _ T!
Very efficient - storage unit clean at start
Please have someone who can discuss your alarm system give me a call. I don`t mean a local staffer, I mean a OSHA compliance manager. Jim Sullivan 214-597-1726
Not very happy with female customer service rep Kim. Her attitude was unprofessional.
The staff always treated me with respect. The facility and parking lots always looked well organized and clean. I have recommended on several occasions this location to my friends. Thanks!
my things were safe and secure while i was in Iraq for the year.
Only problem was the limited access time. Several times it would have been nice to have had access later than 7:30 pm.
I would use it again...!
Oustanding experience. Great staff.
would have liked more extended hours, but overall a good experience.
Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.
kim the asst manager is very excellent!!!!!!!
could not leave the message I wanted to long.
The General Manager Jerry is amazing. He took excellent care of us... provided us with all of the information we needed and got us into a unit right away. I will reccomend Jerry`s Uhaul in the future.
i will say well done to all!
Good service, location and cleanliness.
Kim was very knowledgable and helpful in making sure that I made an informed decision about my storage space. Besides the facility being well maintained, she is the reason I decided the location.
A little pricey, but the service was great.
Kimberly Moore is great and very friendly!!!
Great facility. Jet Terry the manager, Jerry, very helpful and professional. I`d use service again because of them.
Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.
Great service, clean facilities, expensive boxes
The two staff members who attended to me were very courteous and pleasant.
Friendly and helpful staff. Clean and safe facility.
I set up to have the 24 hr access for the move out. When I got to the facility at 7:00 am, the reader would not let me in due to computer error
The employees at this U-Haul center are great. I have dealt with them on several occassions and have always been impressed with their helpful attitude.
Experience was good- staff was friendly
I closed out my storage account a year ago and was still being charged $69.95 per month. I need a full refund.
This was definately me best storage experience!! I even rented various trucks, appliance dollies, bought boxes every experience was delightful.
The staff was very helpful and friendly
Most clean and secure storage I`ve ever used. Very friendly staff.
The staff quickly corrected any concerns reported and were very helpful.
I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.
The facility is near to my home which
makes it even better. M.A.Slaton
There was no follow up after I made the reservation online...no email and no calls. They did have the reservation information when we arrived. Overall good!
We never had a problem with the storage of our items, thank you
The staff was very helpful in finding me the unit size I needed. Thanks for your excellent service.
Everyone was very nice and helpful. good location
Always under staffed. And there seems to be lack of training for most employees. Only one person can actually help you if you have problems with anything related to your rental agreements for storage