Customer Reviews for U-Haul Moving & Storage of Willow Bend
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Willow Bend
The worst customer service ever.
The service at this location was ok but more importantly 1 thing was I reserved a tx8 trailer and upon arrival was informed that there were none available at that location or anywhere nearby. I had no choice but to take a larger trailer which ultimately cost me more in gas to pull although they discounted the rental by a few dollars. The next tragedy was my items were wet upon arrival to my destination. One of the items was a painting that is 57 years old and a brand new tv in a box never opened as well as some bags. We did have rain on the journey but I would not expect that the trailer would have leakage.
Not charge me for gas when I brought it with the same amount of gas when given.
smooth reservation, easy/quick pickup, fast/easy drop off. overall a very good experience with the facility as a whole. and thank you to the tech there for assisting me with a blown turns signal fuse that got me on my way. I've yet to experience bad customer service at this particular location. will definitely use this facility again
I don't think they can improve on the excellent work that they're already doing?? Keep up the great work!!
The fuel in the truck was not filled up to the stated line in brochure. Make sure you double check this because I did not and had to pay more. I drove 32 miles and the truck averages 8mpg, I went to pump 4.5 gallons of gas to make sure I got the truck back to the original fuel level. The person who I returned the truck to looked at the fuel gauge and said I was about 2 gallons short. I then argued that the truck had less gas then what the brochure said and he told me you should have checked before leaving. I guess it was my fault for not being diligent and asking all questions and concerns.
Amber is the best. Very fast and always a pleasure to see her. This is best UHaul around. Would highly recommend to anyone
YOUR RETURN PROCEEDURE IS VERY POOR. IF WHEN EQUIPMENT IS RETURNED AND THE U-HAUL EMPLOYEE FORGETS TO CHECK IT IN, THE CUSTOMER RECEIVES A TEXT STATING (as it did in my case) EQUIPMENT HAS NOT BEEN RETURNED. I CALLED REPEATEDLY ONLY TO GET A CALL CENTER THAT WAS ZERO HELP. ZERO! I LEFT SEVERAL MESSAGES WITH NO RESPONSE. FINALY ON MY 6TH CALL I ACTUALLY GOT THROUGH TO THE ACTUAL STORE TO HAVE THEM CHECK THEIR YARD AND LOCATE THE 6X12 I'D RETUIRNED 6 HOURS AFTER I RENETED IT - THE SAME DAY JANUARY 4TH 6:30PM.
XAVIER COOPER WAS KIND ENOUGH TO HAVE SOMEONE CONFIRM THAT THE TRAILER WAS INDEED ON YOUR PROPERTY.
I SHOULD HAVE MADE YOUR REP PROVIDE WRITTEN CONFIRMATION THAT I HAD RETURNED THE UHAUL EQUIPMENT TO AVOID SPENDING HOURS WAITING AND REPEATEDLY TRYING TO HAVE UHAUL DO THIER JOB OF LOOKING FOR THE TRAILER AND ENTERING THE RETURNED TRAILER INTO YOUR SYSTEM
I needed to wait a few minutes, both on the front end in picking up the truck as well as when I returned it. Not a huge deal, but not to see anyone for a few minutes on either end shouldn't be the norm. Also, I believe I had a very short ramp for a 26' truck which made the incline a lot worse than it needed to be.
First time using u-haul & was a pleasant & easy experience & would recommend to anyone!
Great customer service, greeted right away. Fast service..
Add Loops to your 10 foot trucks that allow the use of bungy cords. I had to tie numerous rope loops throught the truck to be able to use my bungy cords.
Charged me for cleaning and I just left a small foam box. Been renting 10 years with uhaul and never again I called for manager was on hold 10 min to be told he is notavailable and he never returned my call
Very pleased with my experience.
I clicked Yes to the clean and well maintained equipment. Actually, the windshield could have used some attention...inside and out.
I met 5,6 people yesterday before picking up the truck. None of them were helpful. I visited U-Haul for the first time so I was not aware of the drop off and other policies but they were not interested in giving the information / service. It was just that they were doing it for the sake of doing it. And its was not like they have workload or are busy but it clearly showed they were very lazy. They were not interested in helping me out even though it was their duty. I am not sure but I think it was due to the fact that I am not US citizen. I would never recommend this place to any of my friends or colleagues. I hope you take some action on this.
Was o.k. rather expensive and the truck bed ?door? thing that drops down was broken on the right side but was still useable. the return check went smooth.
1. Your registers should be 1st come 1st serve. Some transaction are quick some are not. A customer should not be penalized with a 30 plus minute wait for picking the wrong checkout line.
2. I did not request a dolly, but I was provided a dolly. My husband insisted we return it immediately. Your employee confirmed I would have been charged if I didn't waste my time (and MILEAGE) by returning it. Why should I be penalized for YOUR employees mistake?
3. When picking up the van, the check out process had me verify that I wanted the credit card I reserved with charged at check out. I confirmed because that is the card I wanted to pay with. Then I bought a blanket and paid with a different credit card. This must have confused your computer because when I returned the van the second credit card was charged and NOT the card I VERIFIED I WANTED TO USE.
Thanks so much for screwing up my budget, I greatly appreciate it. If it was a problem, why didn't YOUR employee simply ring up the purchase as a separate transaction?
Continue with what you've been doing it's working great
Be sure and have the reserved dollies on hand.
I loved everyone's customer service towards me
The service was great. Easy check out and a good truck.
Good job Very good service
Vehicle was in good condition and functioned well.
No complaints. Great job.
the reason I said no is because you don't give discounts to military personnel .
The vehicle I rented was well mannered and easy to operate, the rental experience was easy and fast.
Keep up the excellent customer service. I will definitely recommend this location to my friends.
This was a last minute truck pick up. Called and a truck was ready in 30 minutes..Thank you.
Service was OK on pickup. Had to go into the building and get someone to check me in. The vehicle was clean but had 188k miles on it and was very noisy, shaky and the transmission shifted very late and very hard. Either the truck needs significant mechanical service or it should be retired.
Dropped off after hours. Easy drop off with app.
Best Uhaul location in Texas !!!
I picked up the truck with 1/4 tank of gas. I drove it abou 10 miles. The needle barley moved so I did not stop and put $2.00 worth of gas in it. Upon the return I was told I would be charged $30.00 ....i needed to get back to my clients house so I let it go. When I looked at the receipt they had the needle positioned much lower than actual. I think this is poor business practice. I called later in the day and was put on hold for 25 minutes before hanging up. I have been renting trucks from this location for many years. That was the last time. Is it worth loosing a loyal customer for $30.00? O hope not.
Do not come get the trucks if the customer keeps the trucks too long. They may still have their items on the truck. Please contact the customer first !!
Asking guest if they are new to Uhaul if so go more in detail what to expect. First time I used UHAUL so not familiar with rental. Didn't know I could drop off over night.
I am on hold with customer service right now. I was told the tank was at 1/4 but when I got in the truck it was below that amount. So before I returned the truck, I made sure I put gas in it to the 1/4 mark (i.e. putting more gas in it than was originally there). So when I received my bill this morning and was charged for gas and told that it was well below what I turned it in at is ridiculous. I will fight this with the credit card company as well. The truck was very dirty when I picked it up which I was not going to complain about, however, being discharged really irritates me. I rent from you each year at this time to transport my product to a gift market, but you are not the only gig in town. I no longer live near this location but have gone back to here because I have had good service in the past. This has better get cleared up. Also I just sat n hold for over 10 minutes and then the customer service agent hung up on me when I told her about this issue. To strikes...
U guys have this down to a science. The 'curbside' drop off and assistance setting up is top notch. Keep up the good work.
Xavier Cooper provided "Superior" customer service. He was very friendly and professional. I admired his ability to engage me in a conversation until the transaction was completed.
Attaboy shout goes out Xavier Cooper...!
Very quick. Explained all charges thoroughly. Friendly people.
I rented a car hauler. It vibrated so bad I could not go over 50 mph. I started to stop in Waco and change it out but there was a major storm at the time so I just kept going. Turned a 3 1/2 trip into 5 hours. I reported the condition of the trailer to the location in Lampasas where I turned it in.
There was some confusion as to which end of the rental was supposed to give me the $10 discount but other than that it was good.
Call me and fix my bank account your employees screwed up by double charging me. 2144695787
I already sent you an email about the experience- check and see who ordered the truck and whose name you put on the contract and what else you charged me for that I didn't ask for!!!! Already filled out a contact form -no one ever called me back!
We went to the wrong location, but Cassandra (I believe) was very helpful and fixed it so that we could use them instead of sending us down the road. Very quick check in and out. The gentleman who checked our vehicle was also great. Overall, extremely positive experience!
As a first time customer I was pleased with service and process. My only complaint was the price, very expensive.
Staff at this location is always friendly. Normally pretty quick to get in and out. Drop off is easy and fast. The van I rented wasn't too dirty but could have used an exterior wash and clean windows. Otherwise, no complaint.
A young lady called me after we spoke with the general manager about extending our contract and demanded we return the equipment as there was someone waiting for it at approximately 4 pm. She was demanding and rude.
Very friendly and time efficient with each customer.
Everyone was very helpful in making my selection for the truck, and the other equipment. I have used U Haul in the past, and will do so in future, if there is a need.
Everyone was awesome i have never been so well recieved and taken care of very nice u haul store.
While the service was solid, I have 3 comments:
1) There was clear tension between two members of the inside staff. John helped me and was under "constant oversight" by a young woman - the tension between them was hard to hide.
2) The same young woman spoke openly about the condition of the restroom (dirty) in front of me. Inappropriate. I think customer service is important to her, she just needs to expand her definition of what that looks like from the customer's perspective.
3) The check out was long. I reserved online and did the additional "quick check in" (not sure of the actual name) online. I honestly thought I'd be able to "confirm my ID, sign, and go". We live in a "right now" world. Once I invested the additional time online beforehand, I expected my checkout to be very easy and it wasn't.
Very professional and nice. Great experience.
The only improvement, based on this experience, would be to give me the rental for free.
Incredible from phone conversations to check in at the store. Will use this location again & recommend to everyone!! Thanks so very much!!
Smooth process. No hiccups. Great experience from start to finish. Will definitely use again!
This location was awesome! They were on top of everything and did a great job.
did not have the equipment that I requested. They tried to substitute it with something else (per GM's order) which did not work as well so it made that move harder. The clerk gave me paperwork for the wrong vehicle that she asked the guy to bring around. She redid the paperwork without me present inside and added more things on there that i did not request and charged me more. Not a good experience
Nice and clean facility; van was in excellent condition as well.
It was great that they hooked up and unhooked for me at the location. Pick up and return of equipment was smooth and easy! I even got upgraded to a covered trailer because of rain :)
The fragrance that you all use to make the trucks smell good, pick a different scent. The fragrance was to strong and smelled awful. Otherwise the staff was friendly and very helpful!!
Staff was very friendly and helpful. No changes are needed.
Pick-up and drop off were efficient and easy!
Was supposed to pick up at a different location - 10 miles closer to me. Got there and they had no trucks -- sent me across town -- wasted almost 2 hrs. They said I should have received call+text+email informing me of location change but I received none of the above. VERY FRUSTRATING!
This was such a stress free, quick and not headache reservation. Quick easy to the point rental. Loved it!!! I will continue to use Uhaul at this location.
Personnel diagnosed and fixed a running light issue on my truck wiring harness so that I can safely pull trailers in the future (a burned out fuse). I had been over this issue with U-Haul at two locations in Houston and no help was provided. Awesome personnel!
Local store is outstanding!! Super service.
I phoned for the store around 8:15 Fri morning to reserve rental. 3 rd party answered as she said store was busy?? She was not helpful at all. I had to leave message and for Amber. Said she didn't work there??
Not true..asked if I could reach store directly. Answer was no.. Waited 45 mins. No call back. Called number again and hit 0 and store answered. Your 3RD party is not good.
The check in process was great, nice guy very friendly however I was late returning the vehicle due to bad weather and I got a rude call from a lady talking like a debt collector and threatening to double charge me and saying I don't care about the weather it's not my problem, etc. her call is enough for me to never deal with this location again.
They were customer satisfaction!!
Nothing. I have used this location before. I've never had an issue, A+
The person who sold me the Ubox didn`t know that location don`t sell them, so they hurried and cleaned the model Ubox so I could use it.
Nothing! The overall service was fabulous!
Loved the quick customer service when picking up the truck, thanks to the guy who checked it out for us.
You need to put up a sign marking customer parking. When I came to pick up my car I was in the U Haul truck parking and was almost blocked in.
The night drop isn't easy to see when trucks are parked around it blocking the area.
Customer service was wonderful. Everyone was friendly and eager to help.
Amber Carter at the Plano location needs to be fired. She is rude, dismissive and a HORRIBLE representative for U-Haul. My experince with her was less than one star. And after coming home and reading other reviews it seems Mr. Tori Spears is just as bad. I read a review on here were he was just as much of a jerk to a customer as Amber Carter is, so it doesn't surprise me about her attitude. Poor customer service, seems to be their business model there. Whoever with U-haul that reads or follows up with these reviews should looking into the serious customer service issues at this location. Its a 2016 world of social media and transparency, you wont be in business long if you don't. I will not come back to U-Haul or recommend them to anyone else. Will look elsewhere in the future for a rental.
Nothing much. Excellent. Keep it up.
Thank you for your services.
Brook commented about race.
Remind me not to leave my wallet with hundreds of dollars in the Truck!! Ha!
GM,is a little short jerk,customerservice at location as a whole sucked,the tow dolly I had the whole lens pope out as soon as I left the yard,had to come back when I was really pushed for time,overall,need better employees,but start with GM
Excellent facility, but a little too expensive for a 5X10` unit
Excellent people and service.
This store is the best!! I wouldnt rent anywhere else!! :)(:
Superior customer service. Management on the morning crew and evening crew were helpful when loading and unloading the equipment. They performed with positive and cheerful attitudes.
I was very appreciative of their upbeat behavior.
Recommend that persons turning equipment over to customers be more familiar with details of vehicle operation. I rented a 26 ft box truck. Would have helped to get instructions on heating and cooling system, cruise control (didn't find one), and lights.
Very very professional and friendly employees.
Extremely rude call center reps who refused to allow me to speak with a manager.
Overall it was a very good experience. The only thing I noticed was that the office staff had a very difficult time with their computer software.....
Trina at the Willow Bend location was extremely helpful and delightful during my visit. She was patient and helped my truck and storage rental a pleasant experience!
I was with UHaul for 5 years...and they were outstanding! Thank you!!!
Super easy to set up, super easy to close account.
Miguel was absolutely amazing, he went above and beyond for me! He deserves a manger position :
I felt that my things were very safe. I also want to compliment the staff. They are extremely personable and helpful.
Always pleasant and well maintained.
Very good experience.
This storage facility is awesome, and Amber was super helpful and friendly. She made my move less stressful, and so did the rest of the staff. Theyre all awesome!
This storage was then most advanced and secure storage facility I could imagine. It was indoor, air-conditioned, alarm system and video security. What more could you ask for!
Friendly staff, always to assist and provide acceptable solutions
Everyone we had contact with were very friendly
I didn`t have to wait for a long time before being serviced. Very accommodating.
The office staff were very knowledgeable and extremely helpful.
Staff was very helpful provided very nice service
Over all it was very good.
The staff was extremely helpful and kind. They answered all of my questions and remembered me even during a very busy Saturday. I would highly recommend this location for storage and rental needs.
Everything was good. I`m happy with the storage room and the easy access.
Cassandra was absolutely wonderful. Excellent customer service and polite, smiley and very helpful. Especially after having a really bad experience at the uhaul in Austin Texas.
Fantastic customer service!!!!
Brittany is an asset to your location
Excellent people and great facilities.
Best Uhaul I`ve seen yet OH, MD TX
The only reason we left was due the the construction on the north toll.
Oh and have the cleaning lady use a little less bleach in the bathrooms it is overwhelming.
This was such a nice experience! All staff went out of their way to make us feel good, from Robert, the manager, to rest of staff. Thanks!
Staff doesn`t know a joke from reality.
Easy set up process, I reserved a storage unit online. It took less than 10 minutes in the store to get everything processed.
I loved it! Clean ...safe n nice n cool!!
This is an excellent storage facility and the staff was very helpful and reserving and closing the unit was very easy.
Really great staff very friendly and helpful will definitely recommend and rent from them again thank you
Easy to do business there, good personal, place perfect for what is needed, extra storage, thanks.
I would definitely use this U-Haul location in the future, as I had the greatest experience with all aspects of this location. Will also recommend to everyone I know!
I booked the truck free storage for 1 month. I said I needed storage 3 more days. she told me they`d prorate the amount. I called to pay the 3 days. They refused to prorate, I paid the whole month
Wonderful experience! Everyone was so helpful! I was immediately acknowledged each time I entered the store.
It by far is the best kept, most well equipped and staffed Uhaul I`ve seen thus far. Those things are important to me because it gives me a sense of comfort, knowing that my property is well secured.
Great facility and service,
This location is 5 star - Norman White is on top of everything, he is very professional as is the entire staff!
Thank you for your great service.
Through every phase there was a friendly employee to offer guidance and reassurance.
Worry free facility to store personal items
very good customer service even when the facility was really busy
Everyone was fantastic and getting the right storage space was easy and straightforward. Thanks everyone!
Quick personal help, thanks!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast!
UHaul is fortunate to have an overall EXCEPTIONAL Staff!
Professional, attentive, and energetic staff. Very pleased with service. Thank you!
Very clean, convenient location, nice staff who are always helpful.
The Plano staff noticed my daughter did not attach a lock to her box and kept calling until we worked out how to attach a lock in Plano, TX that I could take off in Columbus, OH. Much appreciated.
Friendly and helpful staff and clean safe facility.
I have to say - I was sad to leave. It made me feel
So secure and I was very pleased with the space.
Everyone was always kind and helpful. The facility was always clean and well lit.
I`m only moving of my unit because we`re moving out of state.
Excellent service from everyone I can`t in contain with!!!:Thank you!
Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.
Everything was great. Would rent again. Thanks for everything.
Would definitely use your storage again.
Very nice experience. Thank you!
Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.
The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!
Loading dock was frequently full.
Otherwise all was great.
Only thing I would change is to offer 24 hour access for free instead of an additional fee
These people are AWESOME :
Best storage experience I`ve ever had. Everyone is so friendly and helpful.
Great location - excellent service.
never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.
Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.
From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.
My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.
U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.
I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.
The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.
The entire process went easily, everything was moved on time and in good condition. Thanks
Expensive, but convenient.
The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!
Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.
The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..
The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.
The facility was really nice and clean. The staff was very informative.
Very friendly and helpful staff for a very busy place.
I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.
Very good experience. Thanks!
the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.
I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.
Facility is always clean and staff is very helpful.
Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.
The units are way to much a month for the amount of space you get!
Helpful, courteous, and accommodating.
Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.
I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.
All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!
The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.
Professional and efficient service.
It was perfect for my needs.
Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!
Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.
Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.
Rates are high with an increase every couple of months.
Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.
The above answers are good enough
The storage is secured and and the access hours very convenient.
I`d rather have 24hr access, but I understand why it`s not available.
Clean and secure storage unit. Unit stays cool and no problems. Thank you!
great service. very efficient. remembered me from previous visit.
Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.
Very accommodating in every sense. Thanks!
I would only recommend someone to rent trucks or equipment but would not recommend the storage services.
When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.
I had a good experience for the 2 years I had a unit here.
The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.
U-haul Storage at Tollway-Plano took good care of me. Thank you!
The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation
The stuff is very helpful..
Very helpful in a very stressful time! Thanks!
4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!
Everything were in good condition.
Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.
I have used this facility for 5 years and have been very happy with the service I have received. Thank you.
Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.
2nd time using this location, excellent like first visit !
The hours could have been a little later at night like 9pm.
Poor customer service. People were rude and seemed bothered to have to do their job.
The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.
we were happy with the location and the staff
josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.
i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks
Very positive experience!
Staff was very nice and helpful!
clerk was extremely nice!
The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.
Very clean facility and helpful, friendly staff.
I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable
always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!
The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.
only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that
Whole experience very painless.
I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!
Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!
Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.
Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you
guys again GO MAVS!!!!!!
Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works
The way you have to login, logout after hours is a pain when you have to make several trips.
No major comments to add, the process to rent the storage was very easy, facilities are clean, average prices.
Though I would deactivate the alarm upon entry, an alarm would sound about 50% of the time I accessed my storage unit. The facility is clean.
Good service. Very helpful.
Ryan was very helpful every time I spoke with him.
The alarm system on my unit would go off even when I turned it off on the card swipe before entering. I brought this up numerous times to the staff and the issue was never resolved.
Top notch. I feel my goods are safe and secure.
it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work
The only problem I had was the card didnt work for a while but finally it kicked in and all was ok.
Excellent operation. The 24 hour access was very helpful.
The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.
Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.
could not leave the message I wanted to long.
Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.
The two staff members who attended to me were very courteous and pleasant.
Friendly and helpful staff. Clean and safe facility.
I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.
The facility is near to my home which
makes it even better. M.A.Slaton