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Aaliyah DCustomer Reviews for U-Haul Moving & Storage at Town Center
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I rented the storage space for contactless move in the app and the map made it difficult to find the alarm keypad to put my code in. Then when I got to mu unit. Some else's belongings where already in there. When I called the same day a trouble ticket was put in and was told the issue will be looked into the next day. Called the office and spoke with conner and he provided his email and said that he will look into the storage unit. Called again the same day and spoke to a victoria, I belive. And she informed me that conner left for the day and didn't inform anybody. I was still charged for the unit when I couldn't even use the unit. And when I tried to get the issue resolved no one cared to assist or help me. I submitted the pictures 3 separate times as proof and provided a video during the checkout process. This was a horrible experience and uhual has not supported their end of the contract as all.
Chyanne S | Online Move InThey totally made me feel like everything is going to be okay no complications super simple easy very accommodating thank you
Joleen S | First ImpressionsJust wish they had been opened a bit long over the weekends. This is when facility use is busiest. However, the team at Town Center went over and above to accommodate us getting there late, due to traffic.
Julie F | First ImpressionsHorrible experience. Waited over an hour to get access to storage unit. Reserved a 10x10 but only had a 10x5 - had to cram all belongings into a unit that was too small. Ended up having to take several items to a different storage location. Plan to move my items out of here ASAP. Would NEVER recommend to anyone - facility is dirty, staff is VERY slow, system was not working properly. Did not have size I reserved. Just a terrible experience all the way around.
Becky C | First ImpressionsVery professional and cost effective. I really appreciate it.
JUSTIN R | First ImpressionsKatlyn the manager helped me get my storage unit and she was so pleasant to work with. Will definitely recommend this location.
Troyslen D | First ImpressionsCould use a trash can in the storage unit building.
Daniel H | Overall ExperienceThe door that access the bldg kept locking upon entering while moving items to second floor storage. Constantly had to reenter code; this made the move inconvenient. While holding a couch someone had to reenter the code.
Raquel F | Online Move InThe lady that waited on me was so patient, thoughtful, considerate. I was stressed out & she went beyond normal customer service to make the whole experience a pleasure. It turned what could have been the stressful job of relocating from a nightmare to an enjoyable event.
Carol S | First ImpressionsCouple issues I noticed. There are handful of units where I could see doors tampered or forcefully broken into on the non lock side. I found it very confusing and concerning. Keeping my fingers crossed and hoping that my unit is safe. Facility is good and clean with handful of trolleys to help you move things. Staff is friendly and helpful.
Nitin G | First ImpressionsManager was very nice and helpful.
Daniel H | Online Move InManager was horrible. Horrible customer services. Needs new management and staff.
Airika D | Overall ExperienceThe staff were extra helpful by answering questions and conveniently changing my reservations to accommodate our needs. Sending a special thank you to your team for going above and beyond to help during a very stressful time in my life.
candice g | First ImpressionsWas a pleasure
Dakota S | Overall ExperienceThe asst manager at check out was very helpful and got me thru the refund of pre-payment amount easily.
Victoria G | Overall ExperienceWonderful experience
Elmer S | Overall ExperienceThe double entry procedure was a pain. The manager took the time to thoroughly explain the origin and reason why!
Stanley W | First ImpressionsThis was my very first storage unit and everything was just like I left it. Everybody was very friendly and helpful when you came in. Thanks for all your help 👍
diane s | Overall ExperienceThe storage unit was filled with mouse feces everywhere gross
Samantha Z | Overall ExperienceRoaches. So many roaches. Oh my God. I had to throw away over half of what we stored in there for fear of eggs that’ll become a problem in our next home. This was not even close to worth the money. The roaches seemed to have free rein of the place too, coming and going into other storage units. Oh yeah and the hours of access could be better.
Jacob K | Overall ExperienceI am being charged for a unit I no longer have and closed my account prior to the next billing cycle.
Laurie N | First ImpressionsKatlyn was absolutely no help and RUDE!
gerald f | Overall ExperienceI had difficulty when dropping the truck it was Sunday around 6:30pm, try to do the app several times and wasn’t sure if it went through. I call next day and I have send a dispute because one day more was charged.
Rossana S | First ImpressionsThe absolute most incredible service from uhaul that I've ever had thanks to the GM, Katlyn! 10/10 for customer care and overall guest experience.
ANTHONY S | First ImpressionsBlooming Dales Flower shop was not the ideal uhaul location in any means. The hours of 10-4 and it’s location didn’t provide adequate time or closeness for me to pack out my storage unit into the trailer for my move. They don’t have any typical supplies like hitches, they referred me down the road to Tractor Supply. When I went to pickup the trailer, there was a massive dog with extremely long thick hair that walked up and started sniffing me. Afterwards he laid on the foot of another customer. When he asked for his foot back, the florist told him to give the dog a treat out of the box on the counter. A customer should not have to be exposed to animals let alone feed them snacks so they can leave the facility. The lady “inspected” the uhaul, but didn’t check the running lights and one was out, as well as it was tightened down to the hitch. Overall, I would never recommend this location for business of any sort!!!!!
Steven P | Overall ExperienceStaff was so helpful and kind.
Roxanne V | Overall ExperienceChristopher was the best always willing to help! The only thing my rent was due on 10/5 I moved out on 5 days later and lost the whole month rent. Which does not seem fair. I know company policy.
Patricia C | Overall ExperienceKaitlyn was amazing and courteous. She helped me through a difficult move and was able to accommodate all my needs. I highly recommend this place to anyone needing to store or move items.
Ramses C | Overall ExperienceRats poop everywhere recent and no lights in unit at 169$ a month ?
benjamin s | First ImpressionsMaybe I was not doing it correctly. But when accessing the storage after office hours, the automatic sliding door at the entrance of the storage building was not responsive. This made it really inconvenient for us to swiftly move in and out of the building and load things into our storage unit. I also did not realize that I needed to check in and out of the building upon arrival and departure. When I visited the unit earlier in the day, after signing up, I did not check out. But when I came back that evening to begin moving in my items, it took me a moment to figure things out as I ended up checking out and back in, multiple times, trying to get the doors to unlock. Once I figured that out, I realized the sliding door was not responsive and had to keep swiping my card each time the other doors closed and I had to get back in. It would have been helpful if all of this had been explained when I signed up for the unit, in the office. I didn’t realize the middle box had to be used before I could use the other boxes to get into the building and must have swiped my access card a million times.
patrice c | First ImpressionsIf the sliding door is only available during certain hours, a sign should be installed on the door to communicate this to tenants. It was very discouraging to show up with a full truck only to discover that the only available access door did not have a ramp to allow the carts to be used to move items into the building.
Troy J | Online Move InThe representative was very friendly and professional.
IRIS R | First ImpressionsStaff was excellent, but the access times for the large doors is based on the office hours, so moving in/out early or late is inconvenient since only the access door is open.
Jeff H | First ImpressionsWish they had an elevator to help move the heavy thing to the 2nd floor. Other then that every thing was great!!
Andrea S | First ImpressionsChristopher was wonderful as accommodating spaces for my need he went above and beyond for me. He brought us bottles of water when we were unloading the truck it was 100 outside. His personality was great. You have a fantastic employee there and recommend him for a raise! Ty again for the pleasant experience.
Patricia C | Online Move InOverall great storage, a little bit pricey maybe $5-10 less would seem more reasonable for the small unit. The elevator has a pungent smell of pee which it appears to be the only way up so you are forced to suffer the smell to get anything to your storage.
Christian S | Online Move InThe salesman Christopher went above and beyond for me. He made the transition very smooth. I had to rent another unit and Christopher was quick on finding me another. It was an extremely hot day and he brought us some bottles of water. You have a wonderful and valuable employee there. He deserves Kudos! I can’t say enough about his work ethic and his dedication to your company. Pleasant and thoughtful employee. Give him a raise!
Patricia C | Online Move InThe manager in Virginia Beach was amazing she dealt with a short staff and a busy place with style and grace! U-Haul should give her a raise! Kelsey was her name
Holly M | First ImpressionsThe woman Katlyn who helped me was a joy to work with and made the experience such a pleasure
Dakota S | First ImpressionsMy unit didn’t come with a lock despite being told I’d have one. Sliding doors were broken and it made loading the unit a pain.
Jacob K | Online Move InThe employees were great. Facility was convenient and space was sufficient for the items that I had.
VERNONKRANNA B | Overall ExperienceThank You
Michael F | Overall ExperienceRat infested
Rasheda G | Overall ExperiencePeople and manager Melvin were excellent. It was the experience with my furniture in the storage and he can't control that
DELVINAANJANETT B | Overall ExperienceAlways had to go to the office cause cards never go threw and the price for a smal locker is crazy, under 100$ after a couple months raised to 117$ sorry this place isn’t that great for that price.
joseph s | Overall ExperienceChris Willis has great customer service I appreciate him and he makes you want to continue to do business with the company.
Lakeisha L | Overall ExperienceVery convenient, made my life alot easier. Thank you.
Kris R | Overall ExperienceThank you very much, you helped out someone who needed it, not me, well me too, but she and I could not have done it without your excellent service!
Brady Z | First ImpressionsWell I didn’t get the storage until I reserved in the first floor, the unit was too small I asked for a 10 X 10 and there were none available. I made the smaller unit work but not what I was asking for.
Johnathan S | First ImpressionsJannie and her staff are the best. They were very helpful and extremely helpful. Will go back when I need to store anything again. Thanks Jannie for all your help.
Jacqulin G | Overall ExperienceOverall, storing my belongings was fine. BUT my storage rent was due in the 2nd of each month. Sept 2 I paid for the month. On Sept 16, we were able to move out of storage, expecting to get some sort of refund since we only used two weeks of the month. I went in the office and was told nope, we don’t do partial refunds. So I said ok and went and put my lock back on my door, then made another trip out there Sept 29 to remove it. Just seems to be unfair to the people who may have needed that space, that sat empty for two weeks. And unfair to me to have to feel spiteful. I will never use Uhaul storage again, there’s plenty of other places with a sense of customer service!!
Raymond M | Overall ExperienceAaron and Caitlyn were awesome. Caitlyn was particularly helpful and exceeded with rental truck, storage locks, storage unit needs. Thank you.
al w | First ImpressionsThey were very helpful, great experience!!
Laura T | First ImpressionsNever received a receipt
ROCHELLE D | First ImpressionsThe storage unit staff, especially Christine, the facility manager we’re terrific! Frankly, these were the only Uhaul employees who honored their promises. Everyone else, from our (wrong and too small - even with the trailer we still left things behind in Austin and will have to return for them and start the moving process all over again!) truck pick-up in Kyle, all the other storage places in Norfolk area who called us a day after we picked up a two week rental asking us what time we’d be in Norfolk that day to drop off the truck and put stuff in storage, and your movers who broke things and showed up two hours late after pressuring us to meet two hours early and intimated us. We ended up unpacking the trailer ourselves while we waited and still had to pay the entire amount. We’ve called several times and someone is supposed to get back to us but never does. The moving company won’t give us a refund even though we called and told them about the intimidation we felt and requested different movers. We will NEVER use uhaul again and we’ll be warning our 5000 friends on FB, yelp and anywhere else we can find to complain unless we hear from someone and get some sort of refund.
Anton p | First ImpressionsMe and my vetrian was put threw ringers over few medical dippers and things we kept stored in there . Pitchers of are 25 years . They had no care in the world we had COVID 2 x . Lost are truck due to jiffty lube in Norfolk VA . Fried are engine. And I needed medical att. Out of area had no way to get are few things or the cages to his bird that was life friend.....nothing of value they new it ...had nurve to call my dieing mother phone more then 1 x after my father told them stop!!!!!
LINDA C | Overall ExperienceEverything from reserving online to getting the unit went extremely smooth. Was refreshing to get from A to Z completing a process with absolutely no issues.
WAYNEWILLIAM M | First ImpressionsI wasn't renting not a entire month and I experience a female pregnant roach and a few ants . I understand you may not be able to help what's around .but they should spray and maintain on regular. I wasn't able to take some items .I was upset,I'm glad I have insurance
Courtney N | Overall ExperienceRented a unit here for 4 years and never had any issues. Customer service was hit and miss but when moving out the service was outstanding, and the employee was friendly and helpful. As of lately the sliding glass door to the storage unit building has been left open on more than one occasion requiring no card access to be used to gain access to the building.
Jon F | Overall ExperienceJennie was wonderful. She helped me out. I will recommend this u haul. Place
Jose R | Overall ExperienceProfessional courteous sale associates. I was very satisfied with the service.
Angelo B | First ImpressionsStaff was friendly and efficient.
William G | First ImpressionsEveryone was super helpful and very understanding. Recommend this to anyone.
Watza L | Overall ExperienceOther than the price increaseS, everything was nice.
joseph p | Overall ExperienceFriendly and courteous company
raymond c | First ImpressionsJanie the manager and her staff were great- highly recommend
marian b | First ImpressionsWas charged for storage when I was supposed to receive my first month free
Javonn C | First ImpressionsOn the move out day we had excellent help as we did not know how to ratchet the Uhaul straps. The person who helped us did an excellent job showing us and helping us.
Robert T | Overall ExperiencePeople in Norfolk could have done better
chris h | First ImpressionsThanks for the no hassle services and conveniences
John J | First ImpressionsAlthough Move-In day was fine (no issues), we have subsequently been back 2 times to retrieve items. Both times the elevator has been broken and when you have a 2nd floor unit this is inconvenient. Also, we now cannot get our BBQ out for the Fourth Of July and we have an appliance to retrieve (Freezer) after our move-in. Both items cannot be carried downstairs. It has been told to us that the repairman is scheduled for "Sometime next week".
Robert T | First ImpressionsHad to pay an extra $15 a month to be able to use the unit during the hours I wasn’t working. Lost the keys to my lock. The girl at the desk said they can’t help. Had to cut the lock off. Second floor and the elevator didn’t even work.
Kaitlyn C | Overall ExperienceThe elevator in the storage area didn't work. But the rep was very helpful to accommodate me by bringing a cart up the stairs!
Lilly S | First ImpressionsI had a wonderful experience with the facility, very convenient location and CLEAN!!!!! The gut that assisted me was very kind and knowledgeable.
Edwina U | Overall ExperienceThe folks at Town Center were great! Nobody likes to move, but these guys made our experience smooth and seamless…
RICK S | Overall ExperienceGreat customer service
Leon W | Overall ExperienceIf I'm ever in need of a storage unit again I'll definitely choose your facility. Every encounter from the day of check in to the day of check out was seemless. You guys have done an excellent job in picking the best staff. They are all funny, engaging and helpful. I'm sorry I can't remember names but last 2 interactions stand out the most. The first lady (she has a nose ring) was so kind and sweet helping me after I lost my key card. The second lady (I believe she had teal highlights) who helped me get my truck checked me and another guy out at the same time, can you say skills and efficiency, she was also kind and hilarious. I'm sorry in you helpfulness you got left with the 2nd coffee option. #EXCELLENTMOVINGDAY If I'm ever in need of a storage unit again I'll definitely choose your facility and I'll always recommend.
Samone E | Overall ExperienceThe storage unit was sealed. Took 45 min in line to speak with person at desk. He didn’t know why the hnit had a green plastic seal on the latch. He said he would have to see it, but he had other customers to take care of. My movers broke the seal to enter the locker. The roll up door started falling off the roller. Very dangerous! Another 30 min wait to get another storage locker…the “last one available”…and it had a padlock on it. Back to find someone to remove the padlock. Wound up paying movers an extra $250 for overtime due to storage unit problems and waiting at counter for help. Other storage unit is $15 more, also. Really not happy.
LINDA L | Online Move InThe billing was somewhat confusing and the reminders did not always come through resulting in late fees. Overall, the storage unit was good.
HEATHER W | Overall ExperienceMaybe an extra broom and dustbin and trash can for the storage area not just for truck rental area?
JOHN B | Overall ExperienceVery helpful
jewell f | First Impressionsgreat service
Patricia F | Overall ExperienceThe two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.
Michael K | First ImpressionsThe staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!
Sedina D | Overall Experiencenice an friendly
frank m | First Impressionsawesome! fast and friendly. way to go.
kayla f | First ImpressionsBest place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service
Jacqulin G | First ImpressionsVery pleasant staff
debbie g | Overall ExperienceShawna was fabulous!!
LORI S | First ImpressionsHome boy and home girl hooked me up with a great experience overall!
JOHN W | First ImpressionsEverything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.
Andrew W | First ImpressionsStaffing employees was very kind and professional I would come back again if necessary.
raylla m | Overall ExperienceAll of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.
LORI S | First ImpressionsThe employees were helpful when I needed help…. Very polite.. That’s a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back
Lolita F | Overall ExperienceGreat place with helpful staff.
Johnathon R | Overall ExperienceNever had any issues
Tiffany P | Overall ExperienceYou guys were very helpful and convenient and you were there when i needed you
Alicia G | Overall ExperienceYour people made a difficult time of moving less stressful and were very helpful.
Harriet C | First ImpressionsGreat place, very helpful staff.
Jonathan R | Overall ExperienceThe staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.
John L | First ImpressionsPromised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck
Robert b | Overall ExperienceVery helpful and friendly staff. They made everything very easy
Daniel K | First ImpressionsLove the staff attitude
Rhonda C | Overall ExperienceThe staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank you
Leslie J | First ImpressionsEverything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.
gladys f | First ImpressionsAfter several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.
Alfred K | Overall ExperienceThe staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.
ALYSSA P | Overall ExperienceOffice closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.
CHERYL G | Overall ExperienceI paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.
Tamara H | Overall ExperienceMoved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.
Justina B | Overall ExperienceStaff was friendly and very efficient
Alberta N | First ImpressionsEverything was easy and simple getting set up. Moving is always challenging.
Shawn J | First ImpressionsI’d adjust the elevator doors to remain open another minute or two.
mallory v | Overall ExperienceNails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.
Alesha L | Overall ExperienceEmployees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.
IRIS R | Overall ExperienceThe only thing I’d love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!
Danna T | First ImpressionsU-Haul rep was courteous and extremely helpful.
Michael H | Online Move InCheck out was easy. Storage unit was always clean and secure.
Michael M | Overall ExperienceNo hassle transfer of items into facility camping and personal equipment thanks a bunch
Michael F | First ImpressionsThey’re con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I’m sorry but I will tell everyone about this. They didn’t even call to apologize for their mistake they just kept trying to press me for money
Brandon A | Overall ExperienceThank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.
Sherry H | Overall ExperienceVery clean
Courtney P | Overall ExperienceUsing UHAUL was an excellent experience. The employees was kind and courteous.
raylla m | First Impressions...
johnathan b | Overall ExperienceGood experience
bill r | Overall Experienceat times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.
AUDRA J | Overall ExperienceGreat overall
Anthony B | First ImpressionsVery helpful and courteous
Don C | First ImpressionsEasy access to my storage unit, employees where friendly and helpful
George C | Overall ExperienceVery helpful. Very convenient having all rentap equipmenta and storage together. Job well done.
CLEVELAND L | First ImpressionsIt was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.
Cynthia C | Overall ExperienceAll three representatives were helpful and friendly. Many thanks!
Cheryl V | Overall ExperienceLarry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!
Catina S | Overall ExperienceCame into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.
Jon D | Overall ExperienceVery helpful staff.
bill r | First ImpressionsYour service was fantastic!!!
tysa a | First ImpressionsI will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.
Theresa W | Overall ExperienceThe staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.
Erika W | Overall ExperienceUhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!
Kathleen N | Overall ExperienceFriendly, safe, clean and secure.
KATHLEEN P | Overall ExperienceI was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.
Monique W | Overall ExperienceAs expected
robert b | Overall ExperienceMelvin was incredibly helpful! Excellent and quick customer service.
Allyson K | First ImpressionsThay need a water fountine
HAROLD P | Overall ExperienceThey where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store
Zola D | First ImpressionsWent as planned
robert b | First ImpressionsLarry was great! Thanks for the quick and easy experience!
RORY U | Overall ExperienceVery helpful, friendly ,professional .
Sherry J | First ImpressionsWalt was very friendly and helpful.
RICHARD S | Overall ExperienceAs long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u
Brandon R | Overall Experience*
Monty M | Overall ExperienceThank you for all of your help!
Lillian H | ReservationExcellent customer service
Donna P | ReservationGREAT!!! As always!
Madeline F | Overall ExperienceStorage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.
Joan m | Overall ExperienceHorrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details
Marcus N | ReservationThe manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.
Nicholas R | Overall Experiencereservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation
Stephanie S | ReservationVery nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service
Liando S | Reservationhours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees
KATHRYN D | Overall ExperienceThe staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.
John R | Overall ExperienceThank you guys for all support
REGINALD B | Overall ExperienceThis uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!
ann'marie L | Overall ExperiencePhil and Joe were both polite and very helpful.
Christina W | Overall ExperienceWe love the people at this uhaul. Joe has always been great to us.
Donna F | Overall ExperienceThe staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.
robert v | Overall ExperienceI had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.
ELIZABETH Y | Overall ExperienceThe employees are awesome and very helpful. The past five years have been effortless.
TUMICKA H | Overall Experience