Customer Reviews for U-Haul Moving & Storage at Transit Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd
More representatives to speed up check in time. There was one representative on the phone with a customer while a line of 5-6 people formed and he couldn't do anything about it. 2nd representative came 5 minutes later and helped one person, got their truck then didn't come back.
Worst experience ever. I rented originally from Hamburg New York and was moved to two different locations. Ultimately the location I rented from was 35 miles from my home. I will never rent from U-Haul again. Worst experience ever. Also it was very expensive given the added mileage since it was so far from the original U-Haul rental place.
I had taken advice an reserved on line, that was helpful. I was pleased with how quickly I was in my rental truck, the explanation of policy. Overall a good experience
Trailers are the Best deal in town.
Everyone seemed to know what they were doing...and did it well. Colleen, at the counter was friendly and efficient. What else could you ask for?
Closer location for pick up - 20 miles out of my way
Great team members. They always help me with my equipment needs to get me where I need to go!
Everything went well with my rental. The vehicle was ready when i got there, and I actually asked for a different vehicle and they were able to accommodate. The vehicle I was given was clean and ran well. I've used this location before and I would use them again
Quick and efficient drop-off.
More help at the front desk.
The U-Haul store in which I picked up my equipment was great unfortunately your website information was horrible not sure why you suggest locations for pickup if they don't even own any equipment also your online says one way you don't pay for miles but it's literally double the fee for a rental so it seems like false advertisement also your internet website for changing your order or just saying it was just as useless as call center that I tried to get ahold of and change my order not sure if I will use U-Haul ever again definitely was not happy but don't want this to go against the location and which I picked up my equipment because they were great
Forklift is too small. A larger capacity lift with 8 ft long forks is required to properly handle 2000 lb boxes with a 48 in load center.
Phone assistance was very kind and helpful
Everything went smoothly from the reservation to drop off. It was a professional operation the whole time. Thanks
I only say yes because of it's location and the variety and quantity of the options they carry. Otherwise I do have some reservations. Our bill was calculated incorrectly, the following day it was difficult to contact the location directly, I kept getting sent to customer service. We had lost something and I had to go back to the location and ended up searching myself because no one was manning the counter area. While I was there another gentleman got annoyed at the lack of service/personnel and left!
Very excellent experience great job by all for the Transit Road location... I went there often and every single time things go perfectly
Nothing to improve. The experience of renting a truck at this facility was a good one. Keep up the good work
Everything was as expected, no problems at all.
Earlier pick-up times; earliest available time was 1:30 pm, which wasted half of the day. I would have rated your service "excellent" if I could have picked up in the morning.
The service representative was polite and fun to work with. The process is quick and easy. I was in and out with the rental in less than 10 minutes. "After hour" drop-off makes this as simple as it gets.
I have two complaints. The first is with the reservation process on uhaul.com. The second is with the reservation process onsite.
I specified in my online reservation that I'd prefer to be contacted by email. When I showed up to rent my equipment, I was told the reservation had been cancelled because I hadn't been responsive by phone. This caused me a huge delay and many additional travel miles which could have all been rectified by an email.
Once the paperwork was completed onsite at my new reservation location, it took nearly an hour outside in the hot sun because the equipment trailer lights weren't working properly. I needn't explain that I was already very hot, physically drained, and hungry, but on a tight schedule. This delay didn't help things at all. :(
Amazing staff and equipment. Will continue to go here for all of my needs. Pricing for one way, one day use on a studio truck was about $50 too much.
It was a great experience. Everyone at Uhaul at both ends of trip were great. The trailer was superior. It tracked extraordinarily well. It really made a difference when required for defensive driving. The brakes were necessary and stopped on a dime.
Staff was very efficient, knowledgeable and cooperative. Only complaint was that we had to wait a while when we returned vehicle because there was only one person working desk.
The "in store" service far out-weighted the "call center" service. From now on, if I'm not speaking directly with the store, I will just stop in.
Job was done well and service was prompt. Nicely done.
Storage area smelled like moth balls
Fantastic bunch of people. I'd trust with my life, if somehow they turned into a hostage negotiation company. But then, why would I be in such a situation? Truly, hard hitting questions are being asked on this form...
N/A pick up and drop off was quick and easy as well as much appreciated.
the dolly was unhooked when I got the truck; maybe check over the truck a little better. I'm hoping I don't get charged for using the dolly now.
I always get great service here
Not a thing it was all done and setup nice " perfect" job
PLEASE NOTE : The hook plates closer to the floor of the van had sharp un-grounded edges. I ended up scraping some flesh off my little finger while cleaning the van. The front desk associate did give me a bandaid but, I am pretty sure that's not the right solution here.
Nothing! The guy at the counter was fast friendly
It was a great experience. The guy who helped me to get the trailer, i forgot his name has been there about 2 years, blonde hair, went above and beyond to help me. I didn't have power to my wiring, so he was helping me try to figure it. Helped me but a new wire kit, still didn't work. I ran home and got it fixed and came back and he took care of me right away. Great employee. I wish I could remember his name.
rented a 6x12 dual axel trailer to pick some equipment i bought,rear entry of this trailer is way short of 6 foot could not load wasted 6 hours and 38 dollars
Nice job. We are very happy.
Very clear and smooth process. Very well done.
Fast check out and check awesome girl helped me out
While this location was fine the original location in Orchard Park did not have the equipment i reserved available. I was notified 5 minutes before arriving there...transferred the reservation and posted a $50.00 credit to rental which was fine, did not make up for the lost time as a result of driving an extra 90 minutes (total) as a result of no equipment, very disappointing. I can be reached at 716 870 5247
Review equipment with customer. Upon arrival at home (15 minutes after pickup) The Ramp was not functioning (would not extend) I called the 800 service number.
Once I was able to extract, it was difficult to reset it due to a broken weld on the slide bar. I explained on the call that the only reason I went with the 15 Ft Truck was for the ramp. Equipment should be inspected prior to delivering to customer.
I lost my key and had to get a new key cut for $50. However, as the driver was driving away, I found the key. I know, my fault. Anyway, I was wondering if it would be possible to at least receive a partial credit?
Truck I rented was in very poor and dangerous condition. Breaks were hardly responsive, causing extremely long and dangerous stopping. It's unbelievable to me that in 21st century your trucks have no air conditioning. I drove 500 miles in 12 hours on a 87 degree day and came out of the truck soaking in my own sweat. Radio speakers were shorting out the entire time causing loud pop with every drum beat hurting my ears. Their sound was compatible to quality of walkie-talkie speakers which along with blowing fan at full speed to keep me from frying alive inside was tortures for 12 hours of drive. I'll definitely look for different rentals next time I need a trucks again!
The people who hook up the hardware/dollies need to learn how to hook up the equipment. My fiancée and I drove to Indianapolis and arrived at 12:30 am. Because of the incompetency of the staff in Depew, NY, we were not able to get to sleep until almost 4. We had to call roadside assistance because the dolly was messed up and would not turn. Moreover, the agent in Depew wrapped the chains for the dolly around the exhaust pipe of the car. Thankfully, we have photos of this so if there is any damage to the car, we will be holding UHaul responsible. The gentleman with roadside assistance was very helpful and he was able to help us with the car issue, but again, it took over 3 hours. It was not his fault it took this long, rather, it was because of the way the UHaul was set up in Depew, NY.
Nothing, keep up the good work
Everything was great. Simple, fast and complete. That is why I keep coming back to U-Haul!
Why don't you use this location as a model for your Candaigua locations?
Transmission kept sticking in first gear
The Mirrors on the truck were to tight and I could not adjust them. The truck did an excellent job. You provide an excellent service to the community.
I thought the price was a little high by compared to the last time I rented a moving truck.
Everything is perfect here! Elaine and Colleen are what make this location amazing. They always go above and beyond to accommodate my hectic schedule. I think of them as part of my team!
don't let client wait for two hours from the scheduled pickup time
Nothing, it was great service.
Thank you to the staff for helping me get a cab!
Staff was very helpful and professional.
U-Hall truck was clean.
Seats were very uncomfortable.
Uhaul in Depew NY was extremely helpful. the move went perfect-would highly recommend!
Great experience - no improvement needed - pleasant, efficient, and user-friendly experience
The location of the unit was awful parking was impossible.
I had a ground wire that was rusted and not allowing the trailer lights to work. The young lady there helped us try to fix the problem, lent us whatever tools we asked for, and when it couldn't be fixed after and hour and a half, recommended a place down the street that might help. Once it was fixed she had us hooked up and out in 5 minutes. Superb experience during a very difficult situation.
Told the guy how unhappy I was and he literally did not respond. He just charged me $29 for gas. Just awful service. U-haul simply does't care about its customers.
Too much going on for minimal staffing. Both times pickup and drop off chaotic.
It would of been a good reminder to let me know that I needed a lock for the box.
People were nice and knowledgeable. No complaints . Wait time was about 5 minutes.
I can`t even put my complaint here because you guys don`t allow max characters. This is a complete joke of a company.
It was nice to have no wait for service upon arrival.
The new employee who checked us out when we picked up our rental was friendly, professional and efficient. And, when we returned our rental, despite it being very hot outside and extremely busy; Cody got everyone checked in quickly, and was friendly and professional as always. This is definitely the best UHaul location in the WNY area.
The whole team was wonderful to work with. They were helpful, patient, and gave great suggestions. They helped take the stress and aggravation out if moving! The vehicle was clean, drive well and I felt safe in it. What a great rental experience. I highly recommend U-Haul and working with this WNY team!
Remove clutter. There is a mannequin created out of old boxes in the middle of the store.
Very good experience with workers and equipment!
The drop off process after hours was very long. Otherwise it was good and easy to find.
You over charged me then said to "give it a few days" to fix when I called customer service. I was charged twice the amount. I am very disappointed and will never use haul again. This company is horrible.
Staff very helpful. Good experience.
Would have much preferred a smaller truck with a ramp, but this worked. Moreover, I really would have appreciated CRUISE CONTROL such that I wasn't always having to monitor my speed.
pickup was easy, drop off easier ! Hard to have any complaints !!!!
When I got the trailer to my house to load it I opened its overhead door. The door jammed and I could not close it. I called the pick up location and "Felix" was very rude to me. He told me that there were instructions on the door that said if the latch was not set a certain way it would jam. I told him that it would have been nice if he explained that or showed us that when we picked the trailer up. I asked him how to un-jam it and he told me to call roadside assistance then hung up on me.
My son and I figured out ourselves how to un-jam it with a crow bar. We got the door down. THERE WERE NO INSTRUCTIONS regarding the latch on the door.
Felix needs some customer service training or re-assignment to a non customer facing position.
Associate was helpful and friendly. However, Store Manager was very rude and condescending.
the cab was a little dirty I like to have the place I touch clean. thanks
As always the service was great. The store area was clean and well organized. I was in and out quick. The attendant was very friendly and helpful. I will continue to use this location for future rentals.
I would give the brakes on the truck that I had a check...they were squeaking the entire time.
I think your mileage cost is way too high I think it should range around 15 to 20 cents per mile instead it would be more affordable for the customers and therfore bring in more customers in my opionion.
When we picked up the truck it was dirty and smelled like manure. However, when we returned, Colleen was very apologetic and made sure we were happy before we left. Colleen made us feel appreciated and we are sincerely impressed by her level of customer service. Elaine, Colleen and Cody are the reason we always return to this location and also the reason we give our business to UHaul instead of competitors. Thanks guys for taking such good care of us :-)
Everything went very smooth and the van was in great condition.
Excellent return experience; very good quality van
newer equipment was broken so I rented an older auto trailer and it was rusted where the vehicle sits. I was worried about the deck giving way.
I called to secure a motorcycle trailer, I was told none were available and referred to a different location several miles away. The next day I called again and secured a 5x8 trailer at my desired location. Upon pickup there were several motorcycle trailers available at my desired location but never informed, THE RESERVSTION PROCESS IS TERRIBLE- INACCURATE, TIME CONSUMING & OVERALL FLAWED.
As I was picking up my uhaul I witnessed a customer complaint and the staff handled it very professionally and respectfully trying to resolve the problem.
Very easy to check in and check out.
Making my reservation and picking up the equipment was smooth and uneventful. When I returned the equipment that was another story. I had reserved the motorcycle trailer from 5/26/16 to 6/5/16. I had a change in plans and returned the trailer on 6/3/16 at 6:30pm. When I drove up a young man came out to inspect the trailer and complete my contract. He first told me the charge would be $162.58 which was the full amount if I had returned the trailer on 6/5/16, but I pointed out to him that I was returning the trailer 2 days early. He then agreed and told me the price was $113.00 but his hand held device was not working correctly and I needed to go inside. Once inside again I was told the total was $162.58 and again I pointed out I was returning the trailer 2 days early. This time I was told the adjusted amount was $146.32. I told the second person I was dealing with I was told the price was $113.00 but he refused to honor that. I then asked to change my payment to a different credit card and was told "it had been put on a debit card and couldn't be done". I am not sure how I can put a debit on a credit card that has no PIN number.
Your Transit Rd location obviously has two employees that are in need of training on customer interactions/service, billing, and the difference between a credit card and debit card.
We were mistakenly charged for 2 days instead of 1. When I contacted Uhaul they looked into the matter and promptly refunded the extra day.
The only thing that I had to say was a negative was we were told there was a dolly and pads in the van. We did not check before we left and when we opened it up to move they were not in there.
Great customer service. My agent was fantastic
I spoke to Uhaul reps 3 times before picking up the truck. Each call was more frustrating than the previous. I obviosly was not speaking to someone at the actual store, they said they knew hitches and didnt, and I was given bad information. When I arrived to get the truck I couldnt put my hitch on it so another truck was arranged. That is odd since I was told I was getting the last one when I made the reservation. I was charged 29.95 but was only allowed a 12 usage.
Clearer directions on return date and time of equipment
Advocate customers to use the early check-in. It's awesome. We were not moving, just picking up some items and bringing them back to our house. If you make a note on what to fill out for moving to or some examples, that would be helpful. Add an estimated mileage field to the early check-in website. Lastly, a note about a possible backup camera would be good - our location was super busy and there wasn't anything in the truck users manual. Didn't get real familiar with the controls and didn't find the backup camera till the end.
Everything. Was the most horrible experience and will never use u haul again. The truck had 149,800 miles on it the starter was going and the truck ddint want to start. The employee who took care of me was very rude and I did not get any satisfaction out of using it.
Made the move easy.....well maybe not easy but easier.
It was very difficult to pull in and out of the parking lot. It was very tight and hard to figure out what driveway I needed to pull in. I actually missed the parking lot when I went to pick up my uhaul trailer. The staff was friendly and fast though which was nice.
Excellent location for UHaul. Highly recommended
The same day I rented we returned to move items into our unit and the code card, both did not work. I ended up leaving without a working card or PIN number.
clean inside of vehicle - very dirty and stained considering there were only 2000 miles on the van.
Alert renters to the backup camera in rearview mirror - only found it near the end of our rental experience
Man many thanx for all Uhaul has done forme & my family over so may years. Moving my 3 children back & forth to colleges & their first apartments. Not once has their been an issue or problem or poor service. Often times representatives have saved me more money than expected because of the varied offers they give to customers. It is never a better idea to use an alternative service. Thank you again. It won't be long before I will need Uhaul again?
Will be using this storage area again next year.
Why are all of your trailer dimensions smaller than advertised? My trailer was supposed to be 4 X 7 and the actual size WAS 40 INCHES WIDE NOT 48 INCHES WIDE not an inch or so but a full 8 inches smaller than it should have been. Your must do better. While size is marked on the web site I ordered my trailer on the telephone and the U-Haul employee never told me that it was only 40 inches wide so my cabinet did not fit! If I had known I would have picked up a larger trailer why is it like this????
A pretrip visit provided me with a lot of information and the opportunity to checkout my vehicle for towing...this place was awesome in assisting me.
Terrible service, ubox was late. I called and received little to no information. The fact that it took over a week to make the trip with no explanation is unacceptable. Will not use service again.
I gave this location and its staff an Excellent review because the equipment and facility and staff were all great. However, there is a HUGE disconnect between your online reservation system and the actual facilities in question and that made the process a real problem -- a REAL PROBLEM. But that problem is a corporate one and not the fault of this facility. You really need to fix it.
would definitely use again
Fantastic group working there.
The girl who assisted me was very accommodating. No complaints at all about service. Great Experience.
Very friendly and courteous!
Worse experience ever. I am still waiting to be compensated for all the pain that this experience has given me.
The worst customer service skill coming from management and associates. Very unprofessional, no communication, professionalism. Very degrading, offensive non caring associate and manager
Uhaul lost my Uboxes. Trey in Colorado found them after a few days but was powerless at first because of your lack of logistics tracking and your contract labor.
Matt from the transit location was a rock star and did everything he could for us,truely the best service I`ve gotten from anywhere or anyting,thank you!
The staff didn`t know how to have me pay for my Ubox. No managers were reachable. This was terrible service. The staff seemed to be legitimately clueless about how to help.
Great service, clean well maintained!
The only thing I did not like so far is the locking mechanism on the U-Boxes which did not let me use my reinforced locks.
Very clean and convenient
Friendly and helpful staff.
facility was clean and secure, staff was friendly and helpful.
The staff is very helpful and friendly. It is a pleasure to do business there. I appreciate the staff and absolutely recommend them to my friends and family.
they were very helpful with explaining everything i needed to know about the storage facility.
U-BOXes too small. Box was late. Not leveled, this caused totes to fall, damaging property. Tried to reach Todd, president,False Advertising. trying to return U-Box and get property back!!
Very happy with whole experience
Storage dimensions were misleading. Roll-up door consumed a large proportion of the space.
I had trouble with my card several times it was always handled well. It does seem as though they could use more staff. It is always busy.
Our uboxes were suppose to b delivered on a monday-canceled. They told us Tuesday-canceled. Wednesday they were delivered but left us 2 days to move. The delivery guy was very nice n helpful.
Great service, great people.
Staff never available when calling. My rental spot for my car was parked under trees and the debris was not cleared at all. Not a good spot to store autos.
I give a poor rating as there are no lights in the units, floors are a death trap in any kind of moist condition and I was forced to purchase a lock after I had already agreed to the unit
The staff was so sweet and flexible with me and I feel so happy they made it so easy even though I know I must`ve drove them crazy lol!! I will definitely share my experience with friends
Very helpful in helping me out with my storage problem
The staff at my location was the best.ps.I lost my WIFE so it was hard for me .but they make thing`s easy for ME,the staff is U-Haul front line ,thanks!!
Booked a moving truckstorage unit online ,was under the impression that it was only going to be $1 to move into the unit so when i had to drop $100 dollars i was not happy.
Clean, well maintained facility
Completely satisfied would definitely consider u haul if I needed storage again.
We are glad we are able to store our items with u-haul.
Very happy with the entire staff and driver. I was kept informed throughout the process.
Lady on the phone was great. The guy who dropped my boxes off was so nice and helpful. Great experience, especially compared to the store they were shipped to.
Uhal over charged me and took funds out of my account without my consent
Store representative was able to clearly explain what to expect and the associated costs.
The driver contacted me to arrange both pickup and delivery.
I felt very comfortable throughout the process.
Several years there, very happy great staff
Andy and his staff were excellent.
Great and very accomidating, with a difficult schedule. Jason the delivery guy, even offered to pick up on a saturday after a friday drop off. Thanks, we will use again...definitely recommend.
The newer employee for the UBox department was very personable and helpful and I received my UBox on time and in good condition!
Amazing customer service. Everyone i encountered seemed very happy and excited to do their job. I would recomend this facility to all my friends.
box was a week late, was not able to get an answer about whether my box was there or not. regional ubox manager kyla swain was rude on the phone.
The U-Box was reasonable in price and the U-haul staff was helpful in answering my questions. Only thing, I was not notified ahead of time that I needed a lock for the U-Box upon departure
Reason for not recommending was experience at other end of move. People in Depew were professional, and very accommodating to needs. Would not hesitate to use their services again.
Judy was GREAT!! The Best
The staff at both ends of my move were excellent! Very professional, safe, and efficient with setting pods and dealing with customer. I would recommend to all my friends!
Judy, who delivered the U Box was fantastic!
the staff were rude on the phone. checking out guy was ok. no one at the facility knew what was going on. I went into the store and no one was there.Not a clean and dry environment.
Excellent so far-boxes scheduled for final delivery tomorrow-3 days ahead of schedule! Staff: awesome. Boxes: great. Need more tie down hooks on the top/bottom/back. 4 hooks on sides: not very useful.
I thought the staff was lukewarm in their customer service approach.
There were some mistakes about my bills, probably because I was moving internationally and the service was not geared for this. Otherwise, no problems at all and I would certainly recommend it.
Helpful people clean facility I enjoyed my experience as a storage customer..
Uhaul made my move from Kansas to New York, a completely stress free experience. Thank you so much.
I ended up having to pay more than my original price breakdown. I`ll cautioning friends and relatives - as well as suggesting they use alternate means of shipping and moving.
The lady who delivered the U-Box was very friendly and efficient. Great service !
U-box was awesome! The whole process was so easy and everyone, every step of the way was very helpful. Thanks Judy @ Depew for making the delivery and pick up at my final destination a breeze!
JUDITH IS FRIENDLY AND EFFICIENT. A PLEASURE DOING BUSINESS WITH HER!
People at the facility were nice, reservation got screwed up from the beginning and the room I was supposed to have wasn`t available. For a bit more $ I got what I needed at a competitor.
The associate delivering the uboxes was great!She called before delivery, on time, friendly, got the boxes unloaded quickly.
The only issue I have with Uhaul storage is that it is not prorated if you move out early. I will use other facilities for this reason.
The Buffalo location was timely in their delivery and communicative about when they would be able to pick it up. Although the delivery for shipping was delayed an extra day due to them being booked.
I see that I was charged for my first month when it was supposed to be free???
I am disappointed with the customer service, I was never told that I may not know when someone can come back to pick up and ship the box or I would have scheduled it differently.
Judy was outstanding, she was very helpful and patient, especially considering our crazy neighbors. I would definitely use UHaul again because of her.
upon arriving the employees were very busy all day, however, professionally took the time to help me out and make sure all was well
I had a excellent experience from this location, the staff are very polite and courteous. I will definitely recommend people to uhaul especially to this location. Thanks for your support.
We stored our RV there securely and at a very decent rate.
There is a damaged fence next to the gate entry for the storage units. Anyone could walk in and out, which is enough for a determined thief. Otherwise, an overall good experience!
I drove all the way there to get my ubox and I had to wait an hour for.someone.to bring it off the forklift. Horrible. Never using uhaul again.
I would not recommend U-Box due to difficulty with the store on the other end. This store was great - timely, very helpful, friendly. Judy was very nice, and even delivered my box on Saturday!
I used the u-haul storage on-site and at the U-Haul storage facility. All service was excellent.
Very, Very Good service. Thanks!!!!
they gave me bad information and the rental cost me 3x as much as they told me
Judy has been professional and a pleasure to work with.
The service was excellent and the storage of our RV was most convenient and safe.
Great communication. Worked delivery around my schedule. Nice experience.
Judy did a great job of delivering the U-boxes and explaining their operation!
Judy was awesome in communicating to me that my boxes had arrived from Las Vegas and answering all my questions.
I highly recommend the use of a U Box. Judy went above and beyond to make sure everything went smooth. We will utilize this service again, thank you for taking such pride/care with our stuff!
Everything arrived in good shape, hardly shifted from when I packed it.
Judy was great. Excellent communication, pleasure to deal with.
The pepole who work in there were not friendly and did not give a full explaintion about what sirvices they have and fees methods ect! IT WAS THE WORST U Hall ever vistied
delivery driver was very very nice she explained everything before i could ask any questions.
Could use more help to checking in or out.
They had contacted us to let us know they were running a bit late, so we did not consider it an issue. We were extremely impressed with the service and support provided by U-haul.
I still have not had anyone call me back on a complaint file I put in on Sun 7/29/12 and a phone call made to cust srvc on Thur 8/2/12.
Judy, and Jill who delivered the 4 boxes to our home were excellent, friendly and very helpful.
Everyone at the facility was helpful and very friendly. I would suggest this location to friends and family.
I had a great experience with the UHaul on Transit! Judy was incredibly nice and helpful. I`d be happy to use them again and recommend them to friends!
The delivery rep, Judy, is amazing! Friendly, knowledgable and comfortable to talk with. She has provided the easiest and best customer service experience I`ve had in a long time!
u-haul on main street was very rude and hung up stating my dolly was not there but the transit u-haul was proffessional correcting mistakes made. not recommend or use u-haul on main street.
Judy who isarefreshing change in a society that lacks customer service and knowledgeable staff. She was friendly and informative. Hope all the staff takes pride in their work.
Judy was informative and friendly
Judith Janik was extremely helpful, friendly, efficient! Her great attitude made this cross-country move a lot less stressful. I`ll definitely recommend you will use you again for my next move!
Customer Service the absolute worst ever!!!!
very friendly and knowledgable
Judy was amazing and very helpful. She helped make my move less stressful.
friendly and courteous service and very knowledgable
Our overall experience was great! The only issue was the amount of dirt in our hallway/unit for the indoor storage facility. Never clean or swept!
The staff was very helpful.
I was truely amazed how good Judy made me feel at home and the men there was very helpful also l want to say job well done thank you so much l really appreciate it
needed proper rehab work on roof
Employee did not know what he was doing. He left me outside waiting at the gate for 10 mins. before i asked him again to open it.
Haven`t gotten it delivered yet
The woman that handled our account, Judith Janik, was more than accomadating. She went above and beyond to help with everything.
I would recommend U Box to everyone. Service was excellent !!
very friendly and helpful staff.
It was a great help to have the storage space on our return one-way from Rochester. Have told many about it already. Thanks!
I reserved on Tues on Thurs I asked for hall key for the first time I’m told $10/mo for 24 hr access. I cancelled, went to Uncle Bobs down the street and paid MORE but helpful staff 24 hr access.
Not friendly-didn’t feel welcomed. Still not sure how to open the hallway door when I go there after hours. Was told no bays available but when I told him I booked online he said he had two left.
one box had a door that was not lined up properly. Had to move lock latch to lock box. Otherwise everything was excellent!
The Owner/Operator of the Pick Up location was very courteous and friendly. He assisted me very well with the pick up and pay process.
2d box had a broken latch. The women delivering the boxes in were fantastic. The move was nearly perfect. Use of your blankets was a great help. Definitely recommend this mode of movement. Thank you
Was told it would be delivered to my house, then told it couldn`t be and was told I could rent a trailer and then told I could not due to highway driving. Had to rent a 10ft truck. HUGE inconvenience.
Judy Janik was absolutely amazing and wonderful and extremely helpful. She went the extra mile for me. She is what made the UBox worth it.
very good, would recommend to anyone moving under pressure.. good prices and service
In Depew, JUDITH JANIK 799069
In Va Beach, YOLANDA PITCHFORD 825053
Both excellent workers with great attitudes!
one negative thing we experienced was the gate leading to the storage area was frequently broken. we had to go into the store, show our license and pick up a remote. Everything else was great!
Very good service - Judy was excellent and set the box up on a semi-hilly driveway perfectly!!!
Only Problem I had was the latch for using a padlock broke off the box. It would have been a simple fix but I didn`t need it at the time anyway.
experience was great - delivery was exceptional
The only problem was that the locking mechanism fell off of the box and I could not lock it.
Easy service. Lots of confusion with staff around UBox, but much better during second visit. Should rethink staffing for high traffic times. Waited in line for over 15 minutes both times.
This was a positive, stress free experience.
Velcro design is a bit hard for one person to do unassisted. The customer service was excellent.
Judy was very helpful and willing to work around my schedule for p/u. I would recommend UHaul to my friends.
Judy was friendly, stopped and tslked to me grandson who had a dozen questions for her and got right down on his level to explain the truck. She was super! On time, quick and very courteous.
Wish there were bigger u boxes
I was very happy with the level of service provided. Would use their services again.
The U-Box concept is innovative and very useful.
Judy was great. Excellent service but the boxes were not big enough. I see now that a POD would have been less expensive. Good people to work with though.
They were very professional, upon my arrival to storage my belongings, I found out my unit was too small, not to panic they had another unit available that was even more perfect for what I needed.
v helpful. answered my questions.
it would be nice to deal with one phone number instead of having to call two different states to co-ordinate delivery
Judy took care of everything for me and was absolutely the best!
was kept uptodate regarding dropoff time. box in good condition, easy to use. staff friendly answered many questions.
The team providing the units were very professional, friendly and helpful with answers to my questions. Would definitely recommend them.
Staff was friendly facility was clean.
The staff was very nice helpful.I`ll be back again.
I received prompt, friendly service from Judy of U-Box. I enjoyed doing business with this location.
I was very pleased with the staff at U-Haul to answer all my questions. Very pleased to rent a unit from this location.
Great customer service. Move went smooth and both employees were very helpful great attitudes.
We had a great experience as this was our first time using U-Box. Cindy was fantastic and made us feel comfortable and was thorough in explaining the process. Thanks so much !
staff was friendly and helpful-would definately recommend to friend
Everyone was friendly and extremely helpful
Service and support has been outstanding.
Service and support have been excellent thus far!!
is was ok. The ccclerk needs training on how to open up a storage room account.
I would suggest that you offer a discount for the military.
Judy was very professional and willing to go the extra mile to help us. I am a contractor and I use u-box for that reason alone.
Box was lost. receiving store not deliver for a week even thought the box was 3 weeks after I requested delivery. Would not recommend. Depew staff helpful and friendly.
Price was right and Judy and the rest or the people at Buffalo Repair were excellent. Best Uhaul experience ever!!!
Doug dropped it off at the scheduled time I needed. Judy was fantastic in keeping me in the loop right up until my box got to VA.
The beginning of this experience has been good I hope the delivery service in my new destination works out as well.
Storage unit when moved in was filthy and I was handed a broom to sweep it out by employee.
I hope in the future business with Uhal will be as advertised. Thank you Chris, Todd and Oscar for going above the call of duty to get my problem resloved.
Carolyn did a great job working with me to deliver and pick the box up again.
The door to the D units was very difficult to open and close as it contactd the jamb. If it were not for that, the excelent box would be checked.
The facility seemed relatively safe. However, there was a hole in the ceiling of the storage compartment assigned to me.
Storage Facility was very dirty, had to ask employee for broom to sweep out dirt and other debris, and I swept out the facility not the employee. Terrible experience!
Cannot praise you enough for your service. Will be awaiting delivery
It was incredibly difficult to get ahold of anyone and I wasn`t told that my uBox wouldn`t be shipped until after the holiday weekend despite being picked up on a Saturday, but
I will never do business with U-haul again. Still waiting for promised refund.
Aside from a sticky/needing adjustment door to the storage unit common area D, everthing was great. Clean unit, great staff, and fair prices.
Andrew, the young man who assisted us, was fabulous - a pleasure to work with!
I`m not happy that I wasn`t prorated a partial month when I moved out
I had over $8,000 of tools stolen from your facility - C 215427-2010 - that have YET 2 B replaced! I am going 2 make destroying what little reputation U have left, my new past-time!
The staff were extremely helpful!!
very good levelof service
Kevin was extremely helpful. The facility was clean and neat and i feel secure having my stuff there.
The staff was very friendly and helpful. They helped me choose the right storage unit to fit my needs. It also made my move alot easier to deal with.
Staff was exceptional and professional.
hAD SOME PROBLEMS GETTING HE ACCESS GATE TO WORK
Jennifer Julia in Rochester was very helpful profesional. I`m very satisfied with Beth Eggers Tucson as well. I won`t hesitate to recommend U-BOX Thanks, William Leggett
Overall a good experience. Staff was pleasant. Facility easy to enter. Would definately recommend.
Would you please e-mail me a copy of my contract?
Excellent unit - clean, secure, temp humidity controlled! Only prob was being double billed 1 month and taking many months to get that straightened out. Store staff were extremely helpful.
Within 20 min. I had placed a lock on my storage compartment, quick and efficient. When one staff member did not know the answer to a question another one did, good teamwork.
Facilities were good and convenient.
I purchased a lock upon check in and when the lock proved to be faulty, it was exchanged without a problem.
Hours not convenient for unloading. End of day staff not willing to rent another unit. Early in day staff helpful and units well kept. Units not as big as advertised for house square footage.
staff very nice and accomadating