Customer Reviews for U-Haul Moving & Storage at Transit Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd
Very accommodating and friendly staff. Thank you!
Not much , service is good, van was very good
Everyone was very helpful and friendly. Reserved online, went to pick it up on my scheduled day, the got the truck and trailer ready for me and answered all my questions. Excellent experience
I don't remember the woman who took care of me. I picked up the unit at around 8:00AM on Tuesday, April 19th. She was wonderful. Cheerful, helpful, a pleasure to work with especially at that hour of the day! If she is representative of U-Haul, you have nothing to worry about.
It was near my unload area . When I went the area was clean birthed workers are rude . They don't acknowledge you or talk to you. I passed 3 works with out a word and tried to talk to two of them but they ignored me. I was standing around to get the truck returned like the signage in articles but after 10 minutes and the first employee who was filling tanks ignored me. I went to look for someone . I seen a gentlemen in then garage area through a door and yelled excuse me a few times with no reply . Then I went into the store and it was empty. I waited for a few minutes and went back to the truck. Next someone had opened the truck but was not there . When he came back out he ripped the key out of my hand and walked passed me like I wasn't there. Not one word when I tried to ask a question. When he was soon on the truck he said with his head down "you only used 75 miles no extra charge I sent you an email" .They walked away. I was very unhappy with there service .
Felix, Alex and Colleen were all great. Going beyond to help me out. They were courteous prompt and even took my vehical in a bit early to fix a mistake ( in another state) another u haul had made. The woman who hooked up the trailer maybe the manager was great too!! Thank you for the great service .
The truck was clean and Cody did a great job as always. Very happy customer ;-)
Worse experience ever. I am still waiting to be compensated for all the pain that this experience has given me.
Try to have you employees more customer service friendly when they walk in not miserable like the one I dealt with, that acted like he hated his job
Has gotten rather expensive...
A move of 68 miles was $100
The worst customer service skill coming from management and associates. Very unprofessional, no communication, professionalism. Very degrading, offensive non caring associate and manager
Uhaul lost my Uboxes. Trey in Colorado found them after a few days but was powerless at first because of your lack of logistics tracking and your contract labor.
Nothing, your service was excellent
I love U Haul, they make the experience fast and easy. I can rent or return my trailer in the time it takes to purchase a gallon of milk at the super size stores. They use e/mail to follow up andend your rental plus ask if you want a paper receipt. One of the few companies I can trust.. That list is very short, thanks!
The truck was perfect for our needs, and the service professional who helped us was satisfactory is all ways.
Nothing! The service was great and all were helpful. I even witnessed the handling of a very angry customer who was swearing and threatening to the UHAUL representatives and they handled it very professionally while still tending to me.
The associate that was there on Friday 3/25 was personable and nice. The associate that was there on Saturday 3/26 was snotty and was rushing us out. I felt like he didn't want to deal with us. Probably will not ever rent from there again if I need to
Very fast return. Less than 5 minutes.
The guy was working by himself on Saturday 2/26 was friendly, fast and helpful. Thanks again
Nothing , everything was professionally done and the move went great!
Great service. In and out in under 5 minutes. Online rental form quick and easy.
I do not see any reason to approve. They are the most outstanding of all of the u-haul operations I have ever used.
Discounts from AAA or a Discount due to not having equipment at original location where it was booked!
Perfect location right off the Thruway. Vehicle ready for us and all questions answered quickly.
Overall it was just a crappy experience, I have a storage unit in Houston and their customer service is impeccable! After the way I was handled I feel like the u-haul reps in NY need to be re-trained on how to treat the people who are responsible for them having a job...THE CUSTOMER!
It was great fast speedy ready when I got there
3rd time I've rented there. Overall good service
Customer service was great Matt Hydock is the best customer service rep I have encountered. You need to hook that guy up.
I rented a car trailer to move my mustang. The trailer was well maintained and towed like a dream. I wish they would sell them I would buy one in a heart beat. I delt with a gentleman named Cody I believe. He was very knowledgeable about the products and services uhaul offers I would highly recommend this location.
Your rental units get horrible fuel mileage. Considering i dont drive fast or load them heavy they should get better mileage.
Matthew was exceptional.
He guided me to the correct vehicle and helped me with accessories I needed.
He is an asset to your company. I will use you again and will recommend U-Haul to my friends
Picked up my equipment on time and was on my way in minutes.
My ONLY SUGGESTION WOULD BE TO HAVE SOMEONE Help ME ADJUST THE SIDE MIRRORS BEFORE I LEAVE.
Matt from the transit location was a rock star and did everything he could for us,truely the best service I`ve gotten from anywhere or anyting,thank you!
I reserved two boxes and was told a third would be available in case I needed it. A third was not available. The staff found one for me at another store, so I drove across town to another location, but the other store didn`t have one for me. I ended up using a display Ubox.
The staff didn`t know how to have me pay for my Ubox. No managers were reachable. This was terrible service. The staff seemed to be legitimately clueless about how to help.
The van felt like it had a bad alignment. It kept pulling to.the left. And the van had no windshield washer fluid in it which at this time of year is a must. And last put not least I was told it had a full ta k of gas when I got it and it most definitely did not have a full tank. The guy didn't even. Come out to verify this with me when I picked up the van. I am very displeased with my service and will not be reccomending uhaul to anyone ever again.
Quick service. Drop off took only 5 minutes.
Great service, clean well maintained!
The customer service was AWFUL. He was very rude and unprofessional. When we would ask a question, the response was always sarcastic and rude. When calling on the phone to inquiry about putting a truck on hold I was told "no card, no truck" repeatly for everything I asked in a VERY RUDE WAY. This location is defiantly not welcoming nor helpful for those who do not move often or have questions.
I have rented from several different U-Hall locations over many years and they are all very good! The location at 6161 Transit Rd. Depew NY is Excellent and the best one of all.
Our uhaul had just above quarter tank of gas. Would be nice to have filled up at pickup.
First time I use this location very satisfied ! would use it again. check-in person was nice and knowledge . Everyone was very professional .
The man that took was professional and so helpful. The coldest day of the year here, and he warmed up and brushed off our truck. very thankful!! He was excellent!
Everyone should be very friendly at all times even on the phone.
Matt helped us out and went way above and beyond to take care of us. I'm relocating my family to Massachusetts and had to do so in two days and time was at a premium. We had to leave at 6 am and Matt came in early to help me attach the auto transport to the truck and put my car on it. Matt is a true asset to your company and will be a great general manager once he gets his own location (hopefully really soon) -Ryan
Very helpful, professional and friendly service.
The only thing I did not like so far is the locking mechanism on the U-Boxes which did not let me use my reinforced locks.
Very clean and convenient
Fast friendly service. My experience couldn't have been any better.
The rep( Matthew) did a great job!! He took care of every detail, when I picked up and when I returned!! He knew his job 100%
It was easier then going to the store for a gal of milk, so easy and now a days easy is welcome, thanks!
also thanks for the short survey or I would have not completed it.
Maybe friendlier door / greeting in the morning for that 7am pick up ..no one likes to be up that early I'm in customer service as well..put a smile on maybe hold the door open instead unlocking it and walking away while I'm patiently waiting ..just saying ..other than super new gmc pickups excellent truck wicked good on gas 360 miles 1/2 tank ty
Explain what the Eco charge is, and how your offsetting your CO2 emission to your renters.
Great people at this location. Keep up the good work!
Cody always provides awesome customer service. He is friendly, accommodating, and professional. The two newest guys should take a lesson from him on how to treat customers.
When first installed, the ball mount was never put on with my hitch. When I came to pick up my trailer for my drive across the country, I drove it home and did not realize until I was home that the back door on the trailer was open. Turns out U-Haul never locked the door in the back so it flung open while driving.
Felix was great to deal with when renting the truck.
I wanted a van for 19.95 but ended up paying 67.00 I am not a happy camper
Friendly staff and a follow up phone call from the manager this morning to make sure everything was ok. I would recommend this location to friends and family in the future.
They Always treat me great!
I actually liked the van so much I would not have minded driving it as one of my vehicles. It was new and well maintaned, not to mention did the job of moving which is why I rented it.
Nice location and staff. Double check the equipment though. Trailer was a nightmare.
Always friendly and helpful!
When an online reservation is made have that information transfer over to computer in office so you don't have to re enter all information
Rear drive tire was nearly bald
we only had a small amount of snow but the van got stuck every time we stopped tires gust spun. truck reeked of nicotine
I was very pleased with the service. Fast, friendly knowledgeable, helpful. This location is much better than other locations in the area.
Van smelled strongly of cigarette smoke. Perhaps having one or two non-smoking vehicles would be helpful.
My experience went extremely well. No issues at all.
This size truck being available at Southern tier locations.U-Haul personal was quick,friendly and extremely helpful during a very stressful time for me.I would highly recommend them!!!!
Have used them a lot, trucks and trailers. No problems at all, very happy with every transaction.
Everyone was very helpful and exceptionally nice and informative. I would definitely use this location again thank you
Friendly and helpful staff.
facility was clean and secure, staff was friendly and helpful.
The staff is very helpful and friendly. It is a pleasure to do business there. I appreciate the staff and absolutely recommend them to my friends and family.
they were very helpful with explaining everything i needed to know about the storage facility.
U-BOXes too small. Box was late. Not leveled, this caused totes to fall, damaging property. Tried to reach Todd, president,False Advertising. trying to return U-Box and get property back!!
Very happy with whole experience
Storage dimensions were misleading. Roll-up door consumed a large proportion of the space.
I had trouble with my card several times it was always handled well. It does seem as though they could use more staff. It is always busy.
Our uboxes were suppose to b delivered on a monday-canceled. They told us Tuesday-canceled. Wednesday they were delivered but left us 2 days to move. The delivery guy was very nice n helpful.
Great service, great people.
Staff never available when calling. My rental spot for my car was parked under trees and the debris was not cleared at all. Not a good spot to store autos.
I give a poor rating as there are no lights in the units, floors are a death trap in any kind of moist condition and I was forced to purchase a lock after I had already agreed to the unit
The staff was so sweet and flexible with me and I feel so happy they made it so easy even though I know I must`ve drove them crazy lol!! I will definitely share my experience with friends
Very helpful in helping me out with my storage problem
The staff at my location was the best.ps.I lost my WIFE so it was hard for me .but they make thing`s easy for ME,the staff is U-Haul front line ,thanks!!
Booked a moving truckstorage unit online ,was under the impression that it was only going to be $1 to move into the unit so when i had to drop $100 dollars i was not happy.
Clean, well maintained facility
Completely satisfied would definitely consider u haul if I needed storage again.
We are glad we are able to store our items with u-haul.
Very happy with the entire staff and driver. I was kept informed throughout the process.
Lady on the phone was great. The guy who dropped my boxes off was so nice and helpful. Great experience, especially compared to the store they were shipped to.
Uhal over charged me and took funds out of my account without my consent
Store representative was able to clearly explain what to expect and the associated costs.
The driver contacted me to arrange both pickup and delivery.
I felt very comfortable throughout the process.
Several years there, very happy great staff
Andy and his staff were excellent.
Great and very accomidating, with a difficult schedule. Jason the delivery guy, even offered to pick up on a saturday after a friday drop off. Thanks, we will use again...definitely recommend.
The newer employee for the UBox department was very personable and helpful and I received my UBox on time and in good condition!
Amazing customer service. Everyone i encountered seemed very happy and excited to do their job. I would recomend this facility to all my friends.
box was a week late, was not able to get an answer about whether my box was there or not. regional ubox manager kyla swain was rude on the phone.
The U-Box was reasonable in price and the U-haul staff was helpful in answering my questions. Only thing, I was not notified ahead of time that I needed a lock for the U-Box upon departure
Reason for not recommending was experience at other end of move. People in Depew were professional, and very accommodating to needs. Would not hesitate to use their services again.
Judy was GREAT!! The Best
The staff at both ends of my move were excellent! Very professional, safe, and efficient with setting pods and dealing with customer. I would recommend to all my friends!
Judy, who delivered the U Box was fantastic!
the staff were rude on the phone. checking out guy was ok. no one at the facility knew what was going on. I went into the store and no one was there.Not a clean and dry environment.
Excellent so far-boxes scheduled for final delivery tomorrow-3 days ahead of schedule! Staff: awesome. Boxes: great. Need more tie down hooks on the top/bottom/back. 4 hooks on sides: not very useful.
I thought the staff was lukewarm in their customer service approach.
There were some mistakes about my bills, probably because I was moving internationally and the service was not geared for this. Otherwise, no problems at all and I would certainly recommend it.
Helpful people clean facility I enjoyed my experience as a storage customer..
Uhaul made my move from Kansas to New York, a completely stress free experience. Thank you so much.
I ended up having to pay more than my original price breakdown. I`ll cautioning friends and relatives - as well as suggesting they use alternate means of shipping and moving.
The lady who delivered the U-Box was very friendly and efficient. Great service !
U-box was awesome! The whole process was so easy and everyone, every step of the way was very helpful. Thanks Judy @ Depew for making the delivery and pick up at my final destination a breeze!
JUDITH IS FRIENDLY AND EFFICIENT. A PLEASURE DOING BUSINESS WITH HER!
People at the facility were nice, reservation got screwed up from the beginning and the room I was supposed to have wasn`t available. For a bit more $ I got what I needed at a competitor.
The associate delivering the uboxes was great!She called before delivery, on time, friendly, got the boxes unloaded quickly.
The only issue I have with Uhaul storage is that it is not prorated if you move out early. I will use other facilities for this reason.
The Buffalo location was timely in their delivery and communicative about when they would be able to pick it up. Although the delivery for shipping was delayed an extra day due to them being booked.
I see that I was charged for my first month when it was supposed to be free???
I am disappointed with the customer service, I was never told that I may not know when someone can come back to pick up and ship the box or I would have scheduled it differently.
Judy was outstanding, she was very helpful and patient, especially considering our crazy neighbors. I would definitely use UHaul again because of her.
upon arriving the employees were very busy all day, however, professionally took the time to help me out and make sure all was well
I had a excellent experience from this location, the staff are very polite and courteous. I will definitely recommend people to uhaul especially to this location. Thanks for your support.
We stored our RV there securely and at a very decent rate.
There is a damaged fence next to the gate entry for the storage units. Anyone could walk in and out, which is enough for a determined thief. Otherwise, an overall good experience!
I drove all the way there to get my ubox and I had to wait an hour for.someone.to bring it off the forklift. Horrible. Never using uhaul again.
I would not recommend U-Box due to difficulty with the store on the other end. This store was great - timely, very helpful, friendly. Judy was very nice, and even delivered my box on Saturday!
I used the u-haul storage on-site and at the U-Haul storage facility. All service was excellent.
Very, Very Good service. Thanks!!!!
they gave me bad information and the rental cost me 3x as much as they told me
Judy has been professional and a pleasure to work with.
The service was excellent and the storage of our RV was most convenient and safe.
Great communication. Worked delivery around my schedule. Nice experience.
Judy did a great job of delivering the U-boxes and explaining their operation!
Judy was awesome in communicating to me that my boxes had arrived from Las Vegas and answering all my questions.
I highly recommend the use of a U Box. Judy went above and beyond to make sure everything went smooth. We will utilize this service again, thank you for taking such pride/care with our stuff!
Everything arrived in good shape, hardly shifted from when I packed it.
Judy was great. Excellent communication, pleasure to deal with.
The pepole who work in there were not friendly and did not give a full explaintion about what sirvices they have and fees methods ect! IT WAS THE WORST U Hall ever vistied
delivery driver was very very nice she explained everything before i could ask any questions.
Could use more help to checking in or out.
They had contacted us to let us know they were running a bit late, so we did not consider it an issue. We were extremely impressed with the service and support provided by U-haul.
I still have not had anyone call me back on a complaint file I put in on Sun 7/29/12 and a phone call made to cust srvc on Thur 8/2/12.
Judy, and Jill who delivered the 4 boxes to our home were excellent, friendly and very helpful.
Everyone at the facility was helpful and very friendly. I would suggest this location to friends and family.
I had a great experience with the UHaul on Transit! Judy was incredibly nice and helpful. I`d be happy to use them again and recommend them to friends!
The delivery rep, Judy, is amazing! Friendly, knowledgable and comfortable to talk with. She has provided the easiest and best customer service experience I`ve had in a long time!
u-haul on main street was very rude and hung up stating my dolly was not there but the transit u-haul was proffessional correcting mistakes made. not recommend or use u-haul on main street.
Judy who isarefreshing change in a society that lacks customer service and knowledgeable staff. She was friendly and informative. Hope all the staff takes pride in their work.
Judy was informative and friendly
Judith Janik was extremely helpful, friendly, efficient! Her great attitude made this cross-country move a lot less stressful. I`ll definitely recommend you will use you again for my next move!
Customer Service the absolute worst ever!!!!
very friendly and knowledgable
Judy was amazing and very helpful. She helped make my move less stressful.
friendly and courteous service and very knowledgable
Our overall experience was great! The only issue was the amount of dirt in our hallway/unit for the indoor storage facility. Never clean or swept!
The staff was very helpful.
I was truely amazed how good Judy made me feel at home and the men there was very helpful also l want to say job well done thank you so much l really appreciate it
needed proper rehab work on roof
Employee did not know what he was doing. He left me outside waiting at the gate for 10 mins. before i asked him again to open it.
Haven`t gotten it delivered yet
The woman that handled our account, Judith Janik, was more than accomadating. She went above and beyond to help with everything.
I would recommend U Box to everyone. Service was excellent !!
very friendly and helpful staff.
It was a great help to have the storage space on our return one-way from Rochester. Have told many about it already. Thanks!
I reserved on Tues on Thurs I asked for hall key for the first time I’m told $10/mo for 24 hr access. I cancelled, went to Uncle Bobs down the street and paid MORE but helpful staff 24 hr access.
Not friendly-didn’t feel welcomed. Still not sure how to open the hallway door when I go there after hours. Was told no bays available but when I told him I booked online he said he had two left.
one box had a door that was not lined up properly. Had to move lock latch to lock box. Otherwise everything was excellent!
The Owner/Operator of the Pick Up location was very courteous and friendly. He assisted me very well with the pick up and pay process.
2d box had a broken latch. The women delivering the boxes in were fantastic. The move was nearly perfect. Use of your blankets was a great help. Definitely recommend this mode of movement. Thank you
Was told it would be delivered to my house, then told it couldn`t be and was told I could rent a trailer and then told I could not due to highway driving. Had to rent a 10ft truck. HUGE inconvenience.
Judy Janik was absolutely amazing and wonderful and extremely helpful. She went the extra mile for me. She is what made the UBox worth it.
very good, would recommend to anyone moving under pressure.. good prices and service
In Depew, JUDITH JANIK 799069
In Va Beach, YOLANDA PITCHFORD 825053
Both excellent workers with great attitudes!
one negative thing we experienced was the gate leading to the storage area was frequently broken. we had to go into the store, show our license and pick up a remote. Everything else was great!
Very good service - Judy was excellent and set the box up on a semi-hilly driveway perfectly!!!
Only Problem I had was the latch for using a padlock broke off the box. It would have been a simple fix but I didn`t need it at the time anyway.
experience was great - delivery was exceptional
The only problem was that the locking mechanism fell off of the box and I could not lock it.
Easy service. Lots of confusion with staff around UBox, but much better during second visit. Should rethink staffing for high traffic times. Waited in line for over 15 minutes both times.
This was a positive, stress free experience.
Velcro design is a bit hard for one person to do unassisted. The customer service was excellent.
Judy was very helpful and willing to work around my schedule for p/u. I would recommend UHaul to my friends.
Judy was friendly, stopped and tslked to me grandson who had a dozen questions for her and got right down on his level to explain the truck. She was super! On time, quick and very courteous.
Wish there were bigger u boxes
I was very happy with the level of service provided. Would use their services again.
The U-Box concept is innovative and very useful.
Judy was great. Excellent service but the boxes were not big enough. I see now that a POD would have been less expensive. Good people to work with though.
They were very professional, upon my arrival to storage my belongings, I found out my unit was too small, not to panic they had another unit available that was even more perfect for what I needed.
v helpful. answered my questions.
it would be nice to deal with one phone number instead of having to call two different states to co-ordinate delivery
Judy took care of everything for me and was absolutely the best!
was kept uptodate regarding dropoff time. box in good condition, easy to use. staff friendly answered many questions.
The team providing the units were very professional, friendly and helpful with answers to my questions. Would definitely recommend them.
Staff was friendly facility was clean.
The staff was very nice helpful.I`ll be back again.
I received prompt, friendly service from Judy of U-Box. I enjoyed doing business with this location.
I was very pleased with the staff at U-Haul to answer all my questions. Very pleased to rent a unit from this location.
Great customer service. Move went smooth and both employees were very helpful great attitudes.
We had a great experience as this was our first time using U-Box. Cindy was fantastic and made us feel comfortable and was thorough in explaining the process. Thanks so much !
staff was friendly and helpful-would definately recommend to friend
Everyone was friendly and extremely helpful
Service and support has been outstanding.
Service and support have been excellent thus far!!
is was ok. The ccclerk needs training on how to open up a storage room account.
I would suggest that you offer a discount for the military.
Judy was very professional and willing to go the extra mile to help us. I am a contractor and I use u-box for that reason alone.
Box was lost. receiving store not deliver for a week even thought the box was 3 weeks after I requested delivery. Would not recommend. Depew staff helpful and friendly.
Price was right and Judy and the rest or the people at Buffalo Repair were excellent. Best Uhaul experience ever!!!
Doug dropped it off at the scheduled time I needed. Judy was fantastic in keeping me in the loop right up until my box got to VA.
The beginning of this experience has been good I hope the delivery service in my new destination works out as well.
Storage unit when moved in was filthy and I was handed a broom to sweep it out by employee.
I hope in the future business with Uhal will be as advertised. Thank you Chris, Todd and Oscar for going above the call of duty to get my problem resloved.
Carolyn did a great job working with me to deliver and pick the box up again.
The door to the D units was very difficult to open and close as it contactd the jamb. If it were not for that, the excelent box would be checked.
The facility seemed relatively safe. However, there was a hole in the ceiling of the storage compartment assigned to me.
Storage Facility was very dirty, had to ask employee for broom to sweep out dirt and other debris, and I swept out the facility not the employee. Terrible experience!
Cannot praise you enough for your service. Will be awaiting delivery
It was incredibly difficult to get ahold of anyone and I wasn`t told that my uBox wouldn`t be shipped until after the holiday weekend despite being picked up on a Saturday, but
I will never do business with U-haul again. Still waiting for promised refund.
Aside from a sticky/needing adjustment door to the storage unit common area D, everthing was great. Clean unit, great staff, and fair prices.
Andrew, the young man who assisted us, was fabulous - a pleasure to work with!
I`m not happy that I wasn`t prorated a partial month when I moved out
I had over $8,000 of tools stolen from your facility - C 215427-2010 - that have YET 2 B replaced! I am going 2 make destroying what little reputation U have left, my new past-time!
The staff were extremely helpful!!
very good levelof service
Kevin was extremely helpful. The facility was clean and neat and i feel secure having my stuff there.
The staff was very friendly and helpful. They helped me choose the right storage unit to fit my needs. It also made my move alot easier to deal with.
Staff was exceptional and professional.
hAD SOME PROBLEMS GETTING HE ACCESS GATE TO WORK
Jennifer Julia in Rochester was very helpful profesional. I`m very satisfied with Beth Eggers Tucson as well. I won`t hesitate to recommend U-BOX Thanks, William Leggett
Overall a good experience. Staff was pleasant. Facility easy to enter. Would definately recommend.
Would you please e-mail me a copy of my contract?
Excellent unit - clean, secure, temp humidity controlled! Only prob was being double billed 1 month and taking many months to get that straightened out. Store staff were extremely helpful.
Within 20 min. I had placed a lock on my storage compartment, quick and efficient. When one staff member did not know the answer to a question another one did, good teamwork.
Facilities were good and convenient.
I purchased a lock upon check in and when the lock proved to be faulty, it was exchanged without a problem.
Hours not convenient for unloading. End of day staff not willing to rent another unit. Early in day staff helpful and units well kept. Units not as big as advertised for house square footage.
staff very nice and accomadating