Customer Reviews for U-Haul Moving & Storage at Transit Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd
Great and friendly staff, even thought they did not have the right size. I wanted a smaller size because of the gas, which I had to spend more money on than I wanted.
The service I received at this location was well beyond what you tend to expect. Super helpful, super knowledgeable and all employees here seemed to have a genuine happiness about them. This is a pleasant suprise when it seems most everywhere you go people tend to be miserable about their jobs. Keep up the great work!!!!!!
Everything was satisfactory. I was disappointed that a 15 ft. truck was not available, but I called last minute. Due to close proximity, it was not a big problem to make 2 trips. Express registration was an excellent idea!
The surge brakes seemed to have an issue. Every time i slowed it felt like a minor collision. It was especially unsettling when slowing on a turn. I jave used these trailers before and never had that happen. At drop off the location said the brakes were not working properly causing the banging I was getting.
Explain in advanced why your fucking bill comes to 105 dollars. And how it would have been better to just get a bigger truck instead of making two trips. Fuck this place.
Cody did a great job as always :-)
Experience was nothing short of great.
I've used U-Haul numerous times over the past 45 years and this rental was the smoothest. Although past problems were a result of previous renters not returning equipment on time,the folks at the Depew,NY center were pleasant and I felt went out of their way to ensure my equipment would be ready to go upon my check in.
I was contacted prior to inquire if I had any questions and had the equipment ready when I walked in the door, hitching up the unit and checking everything out .
Overall a great experience.
Ordered an 6x8 in West Senneca NY 4 days in advance. The day before sent me to Depew NY.
Told me my rental was not available and wanted me to drive adition 15 mils to Tonawanda. Asked for something else. Gave us next avalable at same price but more than I needed 8x12. Inconvenient but had no choice at that late time.
Have rented from here on several occasions now and never had a problem. This last van was dirty however, which wasn't a big deal, but I felt responsible for cleaning up someone elses mess.
I have used this location several times. Each time, the vehicle was ready as ordered and the staff was attentive.
Efficient, Courteous. Quick In and Out
I thought the experience was top notch. The process was very organized
Returning the truck went smoothly, with no surprises.
Moving in could not have gone smoother.
Very friendly staff addressed all my questions would recommend and use again
Cody was very polite and was nice enuf to familiarize me with the trunk before I drove out
The 3 men who helped me were so great! they knew i was in a hurry, so they worked as a group to get me out of there as fast as possible. I really really appreciated everything they did for me.
After taking the details on the car going on the dollie when taking the reservation, they gave me the wrong one. Then had the audacity to charge me for the extra miles when I had to drive back to the site to change out the dollie only to be sent to another site to find one that would fit the car.
No thing to improved I'm happy this location
Had issue with the truck and it wouldnt start. Was paying movers per hour. Cost me more than it should.
A charge for $4.30 appeared on my credit card with no explanation
Keep the employees. Nice crew there.
We accidentally left a wallet in the vehicle. They called us right away so we could pick it up. Very much appreciated.
Staff is always kind and helpful.
Customer service (800#) was absolutely superb. Thank you!
Elaine and her team do an excellent job of making sure that we are taken care of. Please keep up the great job!
Shouldn't have to wait for the cashiers to finish their conversations
Everything went just as scheduled.
Great service !!!!
Needed a little more staff to help based on customer flow but the associate worked thru it nicely
Add more tie-downs inside the u-box. Two sets is not enough.
Very friendly and helpful!!!
Very efficient and friendly staff.
poor lady in the counter had to do work of two employees while the other workers where "handling work" in the back, no where to be found except for the lady worker.
Customer service is excellent and guys were very quick
Don't treat the customers like they already know what they are doing.
Access hours should be longer.
Colleen went above and beyond what any other employee would have done. Great experience over all
Staff definitely goes above and beyond to assist me everytime I come in. Could not ask for better service. No matter how busy they are they always make me feel my order is important.
This was seamless. My husband commented to me how professional and organized our experience was. Thanks for this as customer service these days is often lost!
It was rather busy Sat morning, two clerks. Had to wait what I thought was rather long for each to finish with the customers at the registers. Might want to consider either some sort of express or bring another clerk for a few hours to get through the high demand period. Most people want an early start with a move.
Easy in and out. Friendly helpful staff.
Friendly courteous and knowledgeable staff. She explained all regulations while keeping a knowledgeable and helpful demeanor.
Elaine was very friendly and professional. This was the best customer experience I have encountered in a very long time. Thanks for making everything easy and efficient.
These guys went above and beyond to help me in a very difficult situation.
Can't thank them enough!!!
I am very surprised that Uhaul did not supply the adapter for the lights on my trailblazer. I had to incur the additional charge by purchasing one doubling my rental fee.
Nothing. Everything was excellent.
Great place and good people.
Your employees who handle the reservation over the phone were awful they sent me to the wrong location who did not have a trailer and this was on Main St in Buffalo NY and they had to send me over to Depew it actually ruined my whole day
UHaul charged my credit card twice, I called three times to get this resolved. Today (2 days after the move) I was informed that UHaul management would look into this matter in the next three days. Having multiple, fraudulent charges on my credit card is a major inconvenience and insult.
Evelyn did a wonderful job getting us situated. Very pleasant personality.
nothing- everything was great
Ridiculous per mile charge of .99 per mile because "it's the weekend". Lot was full of unused trucks and I had my pick of vehicles but because it's Saturday the rates get jacked up?? Will try not to use uhaul the next time
Everything went very smooth for me. I can't think of how you can improve right now
I love using U-Haul vans and trucks , great company and staff!
Good experience, I would do it again.
There was a bit of trouble with the computers when I arrived, causing a small delay. However, the employees were helpful and friendly and worked hard to make it a good experience.
The lights were not connected on the trailer. Make sure all connections are complete
little bit of a wait each time I visit this location - add staff?
Excellent experience overall!
Facility wasn`t properly staffed I waited for about 25 minutes and there wasn`t a bell or other way to get staff attention.
More representatives to speed up check in time. There was one representative on the phone with a customer while a line of 5-6 people formed and he couldn't do anything about it. 2nd representative came 5 minutes later and helped one person, got their truck then didn't come back.
Worst experience ever. I rented originally from Hamburg New York and was moved to two different locations. Ultimately the location I rented from was 35 miles from my home. I will never rent from U-Haul again. Worst experience ever. Also it was very expensive given the added mileage since it was so far from the original U-Haul rental place.
I had taken advice an reserved on line, that was helpful. I was pleased with how quickly I was in my rental truck, the explanation of policy. Overall a good experience
Trailers are the Best deal in town.
Everyone seemed to know what they were doing...and did it well. Colleen, at the counter was friendly and efficient. What else could you ask for?
Closer location for pick up - 20 miles out of my way
Great team members. They always help me with my equipment needs to get me where I need to go!
Everything went well with my rental. The vehicle was ready when i got there, and I actually asked for a different vehicle and they were able to accommodate. The vehicle I was given was clean and ran well. I've used this location before and I would use them again
Quick and efficient drop-off.
More help at the front desk.
The U-Haul store in which I picked up my equipment was great unfortunately your website information was horrible not sure why you suggest locations for pickup if they don't even own any equipment also your online says one way you don't pay for miles but it's literally double the fee for a rental so it seems like false advertisement also your internet website for changing your order or just saying it was just as useless as call center that I tried to get ahold of and change my order not sure if I will use U-Haul ever again definitely was not happy but don't want this to go against the location and which I picked up my equipment because they were great
Forklift is too small. A larger capacity lift with 8 ft long forks is required to properly handle 2000 lb boxes with a 48 in load center.
Phone assistance was very kind and helpful
Everything went smoothly from the reservation to drop off. It was a professional operation the whole time. Thanks
I only say yes because of it's location and the variety and quantity of the options they carry. Otherwise I do have some reservations. Our bill was calculated incorrectly, the following day it was difficult to contact the location directly, I kept getting sent to customer service. We had lost something and I had to go back to the location and ended up searching myself because no one was manning the counter area. While I was there another gentleman got annoyed at the lack of service/personnel and left!
Very excellent experience great job by all for the Transit Road location... I went there often and every single time things go perfectly
Nothing to improve. The experience of renting a truck at this facility was a good one. Keep up the good work
Everything was as expected, no problems at all.
Earlier pick-up times; earliest available time was 1:30 pm, which wasted half of the day. I would have rated your service "excellent" if I could have picked up in the morning.
The service representative was polite and fun to work with. The process is quick and easy. I was in and out with the rental in less than 10 minutes. "After hour" drop-off makes this as simple as it gets.
I have two complaints. The first is with the reservation process on uhaul.com. The second is with the reservation process onsite.
I specified in my online reservation that I'd prefer to be contacted by email. When I showed up to rent my equipment, I was told the reservation had been cancelled because I hadn't been responsive by phone. This caused me a huge delay and many additional travel miles which could have all been rectified by an email.
Once the paperwork was completed onsite at my new reservation location, it took nearly an hour outside in the hot sun because the equipment trailer lights weren't working properly. I needn't explain that I was already very hot, physically drained, and hungry, but on a tight schedule. This delay didn't help things at all. :(
Amazing staff and equipment. Will continue to go here for all of my needs. Pricing for one way, one day use on a studio truck was about $50 too much.
It was a great experience. Everyone at Uhaul at both ends of trip were great. The trailer was superior. It tracked extraordinarily well. It really made a difference when required for defensive driving. The brakes were necessary and stopped on a dime.
Staff was very efficient, knowledgeable and cooperative. Only complaint was that we had to wait a while when we returned vehicle because there was only one person working desk.
The "in store" service far out-weighted the "call center" service. From now on, if I'm not speaking directly with the store, I will just stop in.
Storage area smelled like moth balls
Uhaul in Depew NY was extremely helpful. the move went perfect-would highly recommend!
The location of the unit was awful parking was impossible.
It would of been a good reminder to let me know that I needed a lock for the box.
I can`t even put my complaint here because you guys don`t allow max characters. This is a complete joke of a company.
The same day I rented we returned to move items into our unit and the code card, both did not work. I ended up leaving without a working card or PIN number.
Will be using this storage area again next year.
Terrible service, ubox was late. I called and received little to no information. The fact that it took over a week to make the trip with no explanation is unacceptable. Will not use service again.
would definitely use again
Worse experience ever. I am still waiting to be compensated for all the pain that this experience has given me.
The worst customer service skill coming from management and associates. Very unprofessional, no communication, professionalism. Very degrading, offensive non caring associate and manager
Uhaul lost my Uboxes. Trey in Colorado found them after a few days but was powerless at first because of your lack of logistics tracking and your contract labor.
Matt from the transit location was a rock star and did everything he could for us,truely the best service I`ve gotten from anywhere or anyting,thank you!
The staff didn`t know how to have me pay for my Ubox. No managers were reachable. This was terrible service. The staff seemed to be legitimately clueless about how to help.
Great service, clean well maintained!
The only thing I did not like so far is the locking mechanism on the U-Boxes which did not let me use my reinforced locks.
Very clean and convenient
Friendly and helpful staff.
facility was clean and secure, staff was friendly and helpful.
The staff is very helpful and friendly. It is a pleasure to do business there. I appreciate the staff and absolutely recommend them to my friends and family.
they were very helpful with explaining everything i needed to know about the storage facility.
U-BOXes too small. Box was late. Not leveled, this caused totes to fall, damaging property. Tried to reach Todd, president,False Advertising. trying to return U-Box and get property back!!
Very happy with whole experience
Storage dimensions were misleading. Roll-up door consumed a large proportion of the space.
I had trouble with my card several times it was always handled well. It does seem as though they could use more staff. It is always busy.
Our uboxes were suppose to b delivered on a monday-canceled. They told us Tuesday-canceled. Wednesday they were delivered but left us 2 days to move. The delivery guy was very nice n helpful.
Great service, great people.
Staff never available when calling. My rental spot for my car was parked under trees and the debris was not cleared at all. Not a good spot to store autos.
I give a poor rating as there are no lights in the units, floors are a death trap in any kind of moist condition and I was forced to purchase a lock after I had already agreed to the unit
The staff was so sweet and flexible with me and I feel so happy they made it so easy even though I know I must`ve drove them crazy lol!! I will definitely share my experience with friends
Very helpful in helping me out with my storage problem
The staff at my location was the best.ps.I lost my WIFE so it was hard for me .but they make thing`s easy for ME,the staff is U-Haul front line ,thanks!!
Booked a moving truckstorage unit online ,was under the impression that it was only going to be $1 to move into the unit so when i had to drop $100 dollars i was not happy.
Clean, well maintained facility
Completely satisfied would definitely consider u haul if I needed storage again.
We are glad we are able to store our items with u-haul.
Very happy with the entire staff and driver. I was kept informed throughout the process.
Lady on the phone was great. The guy who dropped my boxes off was so nice and helpful. Great experience, especially compared to the store they were shipped to.
Uhal over charged me and took funds out of my account without my consent
Store representative was able to clearly explain what to expect and the associated costs.
The driver contacted me to arrange both pickup and delivery.
I felt very comfortable throughout the process.
Several years there, very happy great staff
Andy and his staff were excellent.
Great and very accomidating, with a difficult schedule. Jason the delivery guy, even offered to pick up on a saturday after a friday drop off. Thanks, we will use again...definitely recommend.
The newer employee for the UBox department was very personable and helpful and I received my UBox on time and in good condition!
Amazing customer service. Everyone i encountered seemed very happy and excited to do their job. I would recomend this facility to all my friends.
box was a week late, was not able to get an answer about whether my box was there or not. regional ubox manager kyla swain was rude on the phone.
The U-Box was reasonable in price and the U-haul staff was helpful in answering my questions. Only thing, I was not notified ahead of time that I needed a lock for the U-Box upon departure
Reason for not recommending was experience at other end of move. People in Depew were professional, and very accommodating to needs. Would not hesitate to use their services again.
Judy was GREAT!! The Best
The staff at both ends of my move were excellent! Very professional, safe, and efficient with setting pods and dealing with customer. I would recommend to all my friends!
Judy, who delivered the U Box was fantastic!
the staff were rude on the phone. checking out guy was ok. no one at the facility knew what was going on. I went into the store and no one was there.Not a clean and dry environment.
Excellent so far-boxes scheduled for final delivery tomorrow-3 days ahead of schedule! Staff: awesome. Boxes: great. Need more tie down hooks on the top/bottom/back. 4 hooks on sides: not very useful.
I thought the staff was lukewarm in their customer service approach.
There were some mistakes about my bills, probably because I was moving internationally and the service was not geared for this. Otherwise, no problems at all and I would certainly recommend it.
Helpful people clean facility I enjoyed my experience as a storage customer..
Uhaul made my move from Kansas to New York, a completely stress free experience. Thank you so much.
I ended up having to pay more than my original price breakdown. I`ll cautioning friends and relatives - as well as suggesting they use alternate means of shipping and moving.
The lady who delivered the U-Box was very friendly and efficient. Great service !
U-box was awesome! The whole process was so easy and everyone, every step of the way was very helpful. Thanks Judy @ Depew for making the delivery and pick up at my final destination a breeze!
JUDITH IS FRIENDLY AND EFFICIENT. A PLEASURE DOING BUSINESS WITH HER!
People at the facility were nice, reservation got screwed up from the beginning and the room I was supposed to have wasn`t available. For a bit more $ I got what I needed at a competitor.
The associate delivering the uboxes was great!She called before delivery, on time, friendly, got the boxes unloaded quickly.
The only issue I have with Uhaul storage is that it is not prorated if you move out early. I will use other facilities for this reason.
The Buffalo location was timely in their delivery and communicative about when they would be able to pick it up. Although the delivery for shipping was delayed an extra day due to them being booked.
I see that I was charged for my first month when it was supposed to be free???
I am disappointed with the customer service, I was never told that I may not know when someone can come back to pick up and ship the box or I would have scheduled it differently.
Judy was outstanding, she was very helpful and patient, especially considering our crazy neighbors. I would definitely use UHaul again because of her.
upon arriving the employees were very busy all day, however, professionally took the time to help me out and make sure all was well
I had a excellent experience from this location, the staff are very polite and courteous. I will definitely recommend people to uhaul especially to this location. Thanks for your support.
We stored our RV there securely and at a very decent rate.
There is a damaged fence next to the gate entry for the storage units. Anyone could walk in and out, which is enough for a determined thief. Otherwise, an overall good experience!
I drove all the way there to get my ubox and I had to wait an hour for.someone.to bring it off the forklift. Horrible. Never using uhaul again.
I would not recommend U-Box due to difficulty with the store on the other end. This store was great - timely, very helpful, friendly. Judy was very nice, and even delivered my box on Saturday!
I used the u-haul storage on-site and at the U-Haul storage facility. All service was excellent.
Very, Very Good service. Thanks!!!!
they gave me bad information and the rental cost me 3x as much as they told me
Judy has been professional and a pleasure to work with.
The service was excellent and the storage of our RV was most convenient and safe.
Great communication. Worked delivery around my schedule. Nice experience.
Judy did a great job of delivering the U-boxes and explaining their operation!
Judy was awesome in communicating to me that my boxes had arrived from Las Vegas and answering all my questions.
I highly recommend the use of a U Box. Judy went above and beyond to make sure everything went smooth. We will utilize this service again, thank you for taking such pride/care with our stuff!
Everything arrived in good shape, hardly shifted from when I packed it.
Judy was great. Excellent communication, pleasure to deal with.
The pepole who work in there were not friendly and did not give a full explaintion about what sirvices they have and fees methods ect! IT WAS THE WORST U Hall ever vistied
delivery driver was very very nice she explained everything before i could ask any questions.
Could use more help to checking in or out.
They had contacted us to let us know they were running a bit late, so we did not consider it an issue. We were extremely impressed with the service and support provided by U-haul.
I still have not had anyone call me back on a complaint file I put in on Sun 7/29/12 and a phone call made to cust srvc on Thur 8/2/12.
Judy, and Jill who delivered the 4 boxes to our home were excellent, friendly and very helpful.
Everyone at the facility was helpful and very friendly. I would suggest this location to friends and family.
I had a great experience with the UHaul on Transit! Judy was incredibly nice and helpful. I`d be happy to use them again and recommend them to friends!
The delivery rep, Judy, is amazing! Friendly, knowledgable and comfortable to talk with. She has provided the easiest and best customer service experience I`ve had in a long time!
u-haul on main street was very rude and hung up stating my dolly was not there but the transit u-haul was proffessional correcting mistakes made. not recommend or use u-haul on main street.
Judy who isarefreshing change in a society that lacks customer service and knowledgeable staff. She was friendly and informative. Hope all the staff takes pride in their work.
Judy was informative and friendly
Judith Janik was extremely helpful, friendly, efficient! Her great attitude made this cross-country move a lot less stressful. I`ll definitely recommend you will use you again for my next move!
Customer Service the absolute worst ever!!!!
very friendly and knowledgable
Judy was amazing and very helpful. She helped make my move less stressful.
friendly and courteous service and very knowledgable
Our overall experience was great! The only issue was the amount of dirt in our hallway/unit for the indoor storage facility. Never clean or swept!
The staff was very helpful.
I was truely amazed how good Judy made me feel at home and the men there was very helpful also l want to say job well done thank you so much l really appreciate it
needed proper rehab work on roof
Employee did not know what he was doing. He left me outside waiting at the gate for 10 mins. before i asked him again to open it.
Haven`t gotten it delivered yet
The woman that handled our account, Judith Janik, was more than accomadating. She went above and beyond to help with everything.
I would recommend U Box to everyone. Service was excellent !!
very friendly and helpful staff.
It was a great help to have the storage space on our return one-way from Rochester. Have told many about it already. Thanks!
I reserved on Tues on Thurs I asked for hall key for the first time I’m told $10/mo for 24 hr access. I cancelled, went to Uncle Bobs down the street and paid MORE but helpful staff 24 hr access.
Not friendly-didn’t feel welcomed. Still not sure how to open the hallway door when I go there after hours. Was told no bays available but when I told him I booked online he said he had two left.
one box had a door that was not lined up properly. Had to move lock latch to lock box. Otherwise everything was excellent!
The Owner/Operator of the Pick Up location was very courteous and friendly. He assisted me very well with the pick up and pay process.
2d box had a broken latch. The women delivering the boxes in were fantastic. The move was nearly perfect. Use of your blankets was a great help. Definitely recommend this mode of movement. Thank you
Was told it would be delivered to my house, then told it couldn`t be and was told I could rent a trailer and then told I could not due to highway driving. Had to rent a 10ft truck. HUGE inconvenience.
Judy Janik was absolutely amazing and wonderful and extremely helpful. She went the extra mile for me. She is what made the UBox worth it.
very good, would recommend to anyone moving under pressure.. good prices and service
In Depew, JUDITH JANIK 799069
In Va Beach, YOLANDA PITCHFORD 825053
Both excellent workers with great attitudes!
one negative thing we experienced was the gate leading to the storage area was frequently broken. we had to go into the store, show our license and pick up a remote. Everything else was great!
Very good service - Judy was excellent and set the box up on a semi-hilly driveway perfectly!!!
Only Problem I had was the latch for using a padlock broke off the box. It would have been a simple fix but I didn`t need it at the time anyway.
experience was great - delivery was exceptional
The only problem was that the locking mechanism fell off of the box and I could not lock it.
Easy service. Lots of confusion with staff around UBox, but much better during second visit. Should rethink staffing for high traffic times. Waited in line for over 15 minutes both times.
This was a positive, stress free experience.
Velcro design is a bit hard for one person to do unassisted. The customer service was excellent.
Judy was very helpful and willing to work around my schedule for p/u. I would recommend UHaul to my friends.
Judy was friendly, stopped and tslked to me grandson who had a dozen questions for her and got right down on his level to explain the truck. She was super! On time, quick and very courteous.
Wish there were bigger u boxes
I was very happy with the level of service provided. Would use their services again.
The U-Box concept is innovative and very useful.
Judy was great. Excellent service but the boxes were not big enough. I see now that a POD would have been less expensive. Good people to work with though.
They were very professional, upon my arrival to storage my belongings, I found out my unit was too small, not to panic they had another unit available that was even more perfect for what I needed.
v helpful. answered my questions.
it would be nice to deal with one phone number instead of having to call two different states to co-ordinate delivery
Judy took care of everything for me and was absolutely the best!
was kept uptodate regarding dropoff time. box in good condition, easy to use. staff friendly answered many questions.
The team providing the units were very professional, friendly and helpful with answers to my questions. Would definitely recommend them.
Staff was friendly facility was clean.
The staff was very nice helpful.I`ll be back again.
I received prompt, friendly service from Judy of U-Box. I enjoyed doing business with this location.
I was very pleased with the staff at U-Haul to answer all my questions. Very pleased to rent a unit from this location.
Great customer service. Move went smooth and both employees were very helpful great attitudes.
We had a great experience as this was our first time using U-Box. Cindy was fantastic and made us feel comfortable and was thorough in explaining the process. Thanks so much !
staff was friendly and helpful-would definately recommend to friend
Everyone was friendly and extremely helpful
Service and support has been outstanding.
Service and support have been excellent thus far!!
is was ok. The ccclerk needs training on how to open up a storage room account.
I would suggest that you offer a discount for the military.
The facility seemed relatively safe. However, there was a hole in the ceiling of the storage compartment assigned to me.
The staff was very friendly and helpful. They helped me choose the right storage unit to fit my needs. It also made my move alot easier to deal with.
Jennifer Julia in Rochester was very helpful profesional. I`m very satisfied with Beth Eggers Tucson as well. I won`t hesitate to recommend U-BOX Thanks, William Leggett
I purchased a lock upon check in and when the lock proved to be faulty, it was exchanged without a problem.
staff very nice and accomadating