Customer Reviews for U-Haul Moving & Storage at Transit Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd
Evelyn did a wonderful job getting us situated. Very pleasant personality.
Facility wasn`t properly staffed I waited for about 25 minutes and there wasn`t a bell or other way to get staff attention.
Storage area smelled like moth balls
The location of the unit was awful parking was impossible.
I can`t even put my complaint here because you guys don`t allow max characters. This is a complete joke of a company.
The same day I rented we returned to move items into our unit and the code card, both did not work. I ended up leaving without a working card or PIN number.
Will be using this storage area again next year.
The worst customer service skill coming from management and associates. Very unprofessional, no communication, professionalism. Very degrading, offensive non caring associate and manager
Uhaul lost my Uboxes. Trey in Colorado found them after a few days but was powerless at first because of your lack of logistics tracking and your contract labor.
Great service, clean well maintained!
Very clean and convenient
Friendly and helpful staff.
facility was clean and secure, staff was friendly and helpful.
The staff is very helpful and friendly. It is a pleasure to do business there. I appreciate the staff and absolutely recommend them to my friends and family.
they were very helpful with explaining everything i needed to know about the storage facility.
Very happy with whole experience
Storage dimensions were misleading. Roll-up door consumed a large proportion of the space.
I had trouble with my card several times it was always handled well. It does seem as though they could use more staff. It is always busy.
Staff never available when calling. My rental spot for my car was parked under trees and the debris was not cleared at all. Not a good spot to store autos.
I give a poor rating as there are no lights in the units, floors are a death trap in any kind of moist condition and I was forced to purchase a lock after I had already agreed to the unit
Very helpful in helping me out with my storage problem
The staff at my location was the best.ps.I lost my WIFE so it was hard for me .but they make thing`s easy for ME,the staff is U-Haul front line ,thanks!!
Booked a moving truckstorage unit online ,was under the impression that it was only going to be $1 to move into the unit so when i had to drop $100 dollars i was not happy.
Clean, well maintained facility
Completely satisfied would definitely consider u haul if I needed storage again.
We are glad we are able to store our items with u-haul.
Very happy with the entire staff and driver. I was kept informed throughout the process.
Uhal over charged me and took funds out of my account without my consent
Several years there, very happy great staff
Andy and his staff were excellent.
Amazing customer service. Everyone i encountered seemed very happy and excited to do their job. I would recomend this facility to all my friends.
Judy was GREAT!! The Best
The staff at both ends of my move were excellent! Very professional, safe, and efficient with setting pods and dealing with customer. I would recommend to all my friends!
the staff were rude on the phone. checking out guy was ok. no one at the facility knew what was going on. I went into the store and no one was there.Not a clean and dry environment.
I thought the staff was lukewarm in their customer service approach.
There were some mistakes about my bills, probably because I was moving internationally and the service was not geared for this. Otherwise, no problems at all and I would certainly recommend it.
Helpful people clean facility I enjoyed my experience as a storage customer..
Uhaul made my move from Kansas to New York, a completely stress free experience. Thank you so much.
U-box was awesome! The whole process was so easy and everyone, every step of the way was very helpful. Thanks Judy @ Depew for making the delivery and pick up at my final destination a breeze!
People at the facility were nice, reservation got screwed up from the beginning and the room I was supposed to have wasn`t available. For a bit more $ I got what I needed at a competitor.
The only issue I have with Uhaul storage is that it is not prorated if you move out early. I will use other facilities for this reason.
I see that I was charged for my first month when it was supposed to be free???
upon arriving the employees were very busy all day, however, professionally took the time to help me out and make sure all was well
I had a excellent experience from this location, the staff are very polite and courteous. I will definitely recommend people to uhaul especially to this location. Thanks for your support.
We stored our RV there securely and at a very decent rate.
There is a damaged fence next to the gate entry for the storage units. Anyone could walk in and out, which is enough for a determined thief. Otherwise, an overall good experience!
I drove all the way there to get my ubox and I had to wait an hour for.someone.to bring it off the forklift. Horrible. Never using uhaul again.
I would not recommend U-Box due to difficulty with the store on the other end. This store was great - timely, very helpful, friendly. Judy was very nice, and even delivered my box on Saturday!
Very, Very Good service. Thanks!!!!
The service was excellent and the storage of our RV was most convenient and safe.
Great communication. Worked delivery around my schedule. Nice experience.
Judy was awesome in communicating to me that my boxes had arrived from Las Vegas and answering all my questions.
Everything arrived in good shape, hardly shifted from when I packed it.
The pepole who work in there were not friendly and did not give a full explaintion about what sirvices they have and fees methods ect! IT WAS THE WORST U Hall ever vistied
Could use more help to checking in or out.
They had contacted us to let us know they were running a bit late, so we did not consider it an issue. We were extremely impressed with the service and support provided by U-haul.
I still have not had anyone call me back on a complaint file I put in on Sun 7/29/12 and a phone call made to cust srvc on Thur 8/2/12.
Judy, and Jill who delivered the 4 boxes to our home were excellent, friendly and very helpful.
Everyone at the facility was helpful and very friendly. I would suggest this location to friends and family.
I had a great experience with the UHaul on Transit! Judy was incredibly nice and helpful. I`d be happy to use them again and recommend them to friends!
Customer Service the absolute worst ever!!!!
very friendly and knowledgable
Our overall experience was great! The only issue was the amount of dirt in our hallway/unit for the indoor storage facility. Never clean or swept!
The staff was very helpful.
needed proper rehab work on roof
Employee did not know what he was doing. He left me outside waiting at the gate for 10 mins. before i asked him again to open it.
I would recommend U Box to everyone. Service was excellent !!
very friendly and helpful staff.
It was a great help to have the storage space on our return one-way from Rochester. Have told many about it already. Thanks!
I reserved on Tues on Thurs I asked for hall key for the first time I’m told $10/mo for 24 hr access. I cancelled, went to Uncle Bobs down the street and paid MORE but helpful staff 24 hr access.
Not friendly-didn’t feel welcomed. Still not sure how to open the hallway door when I go there after hours. Was told no bays available but when I told him I booked online he said he had two left.
The Owner/Operator of the Pick Up location was very courteous and friendly. He assisted me very well with the pick up and pay process.
very good, would recommend to anyone moving under pressure.. good prices and service
one negative thing we experienced was the gate leading to the storage area was frequently broken. we had to go into the store, show our license and pick up a remote. Everything else was great!
Easy service. Lots of confusion with staff around UBox, but much better during second visit. Should rethink staffing for high traffic times. Waited in line for over 15 minutes both times.
This was a positive, stress free experience.
They were very professional, upon my arrival to storage my belongings, I found out my unit was too small, not to panic they had another unit available that was even more perfect for what I needed.
Staff was friendly facility was clean.
The staff was very nice helpful.I`ll be back again.
I was very pleased with the staff at U-Haul to answer all my questions. Very pleased to rent a unit from this location.
Everyone was friendly and extremely helpful
is was ok. The ccclerk needs training on how to open up a storage room account.
I would suggest that you offer a discount for the military.
Storage unit when moved in was filthy and I was handed a broom to sweep it out by employee.
The door to the D units was very difficult to open and close as it contactd the jamb. If it were not for that, the excelent box would be checked.
The facility seemed relatively safe. However, there was a hole in the ceiling of the storage compartment assigned to me.
Storage Facility was very dirty, had to ask employee for broom to sweep out dirt and other debris, and I swept out the facility not the employee. Terrible experience!
I will never do business with U-haul again. Still waiting for promised refund.
Aside from a sticky/needing adjustment door to the storage unit common area D, everthing was great. Clean unit, great staff, and fair prices.
Andrew, the young man who assisted us, was fabulous - a pleasure to work with!
I`m not happy that I wasn`t prorated a partial month when I moved out
I had over $8,000 of tools stolen from your facility - C 215427-2010 - that have YET 2 B replaced! I am going 2 make destroying what little reputation U have left, my new past-time!
The staff were extremely helpful!!
very good levelof service
Kevin was extremely helpful. The facility was clean and neat and i feel secure having my stuff there.
The staff was very friendly and helpful. They helped me choose the right storage unit to fit my needs. It also made my move alot easier to deal with.
Staff was exceptional and professional.
hAD SOME PROBLEMS GETTING HE ACCESS GATE TO WORK
Overall a good experience. Staff was pleasant. Facility easy to enter. Would definately recommend.
Would you please e-mail me a copy of my contract?
Excellent unit - clean, secure, temp humidity controlled! Only prob was being double billed 1 month and taking many months to get that straightened out. Store staff were extremely helpful.
Within 20 min. I had placed a lock on my storage compartment, quick and efficient. When one staff member did not know the answer to a question another one did, good teamwork.
Facilities were good and convenient.
I purchased a lock upon check in and when the lock proved to be faulty, it was exchanged without a problem.
Hours not convenient for unloading. End of day staff not willing to rent another unit. Early in day staff helpful and units well kept. Units not as big as advertised for house square footage.
staff very nice and accomadating