Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Alcoa Hwy
The staff was very friendly and helpful but I thought the equipment was older and not very well maintained.
Good overall drop off experience.
Eunice in Alcoa was exceptionally helpful going above and beyond to help me!
Trevor was awesome! took care of my request with great customer service.!
Very helpful staff providing excellent service.
No improvements possible. They worked with me on an early pick up and treated me very fairly. I will highly recommend this location. Great people.
The truck drove like it was falling apart. I feel a discount should have been offered.
Good staff and very helpful.
The Staff was very helpful, we did ask if we could deliver our current storage POD to the facility so we could unload the items and load them into our U-Haul storage but this was denied.
Returning the truck and rented equipment two days early and with less mileage than paid for resulted in no refunds. I paid for more that I received. The personnel were apologiic but no refund. This is not right. A partial refund would have been acceptable. I plan to tell friends and family regarding this performance.
The associate that helped me was very very rude and argued with me. If we had not needed the trailer, I would have walked out of there. I told him I didn't want insurance and he added insurance to my bill. He cancelled and had to redo the paperwork and he was really upset with me. He was not helpful at all. I've always dealt with the U haul on Kingston pike. I would not go back to this location. Theyoung man that hooked the trailer up for me was very nice.
Although we specifically declined insurance, we were charged!!! We had to waste our time going to our bank and disputing the charge!! They cannot be trusted!
Keep doing what everyone is doing.
I will use U-Haul always.
My trailer was stolen in TN. The police recovered it and towed it. Now, the Alcoa, TN "drop off" place is charging me! What the hell is going on??? This is absolutely unacceptable. I'm waiting on Uhaul insurance to get their act together and give me some sort of idea as to what comes next, meanwhile these people are charging me and ignoring my contacting them. PLEASE FIX THIS ASAP.
I need help! My belongings are gone and I shouldn't be getting charged like this!
0 customer service you are a big Corporation in my little self doesn`t matter to you because you have so many customers I will not be back
James weaver was very rude.... I'm actually considering hiring an attorney for the lost money.... My truck reservation wasn't honored but just the plain rudeness of Mr weaver is my issue and he shouldn't be allowed to work with customers until he has some sensitivity training
John was very nice. Greeted me, processed everything and hooked the trailer up and was gone within 15 mins. Great experience
The delivery woman was a rock star!!!
Always friendly and helpful
After 2 1/2 years storing our RV at a competitor`s facility, we decided to give Uhaul a try. We were NOT told that 24 hour access was not available would cost an extra $10 per month!
John and everyone else was great to me. I would never recommend anyone else but UHaul. Thank you for everything.
Great location and folks to deal with !
was very satisfied with both my storage unit and my rental of a uhaul trailer. will definitely rent from them in the future
Eunice, the driver, was exceptionally helpful and friendly. She arrived at specified time and waited for the box to be loaded. I hope all staff are as great as her.
You really cant beat a clean facilty with great customer service. My previous experience with the uhaul down 411 next to shell was horrible. Webber does a great job running this spot.
John and his crew were amazing. Good prices and great people.
The whole process was streamlined and simple.
I had an old trailer in the yard that I didn't trust on the long haul. This is cheaper, trustworthy, and not cluttering up my yard when I don't need it.
Great employees, fast service, easy in and out!
Had very good service and they took care of us. Would recommend them to any of my friends that need a place to store there rig.
Best Storage unit I have ever used. John was helpful and the staff was very friendly. I highly recommend using this Self Storage and U-Haul. Thank you very much.
Superb friendly staff. Excellent service and experience. Used this location before and very pleased then as well.
Very organized, fast service and very friendly.
Excellent customer service!
No recommendations and thanks for being open on Easter Day when most other locations were not open. The Manager was very accommodating when I had to make a change in equipment which was appreciated.
As usual high level Customer service and prompt and quick response!!
I always expect nothing less!!
We encountered a problem with the apartment complex we were moving in to. Uhaul agent was more than willing to extend the use. The cost was reasonable. Moving from one state to another is a huge undertaking. Uhaul took some of the stress away. Will definitely used them again.
Easy in and out - great people to deal with !
This was my second time renting a storage unit from here. As always the service was great. If I ever need another storage unit I will come back to Uhaul!
The assistant manager was extremely helpful and professional. I just arrived before closing time and he went above and beyond to get me checked in and show me the ropes. Thank you
I want commend Eunice Geweke for going out of her way to satisfy my requirements. Outstanding job!
No improvements needed! You guys are always great!
Several problems with access card not working....two price increases and initial price increase over what I was quoted from GM.
This is probably the 5th time we have rented from this location and have always been treated very well, great job guys and girls
Very friendly and knowledgeable staff clean and had ampil supply of moving stuff as well as great storage units I feel very comfortable trusting them with my stuff
Great experience. Friendly and knowledgeable staff
Fast, friendly, knew how to get me out of there in minimal time. Great service.
Very clean, and professional location. I use this location often for trailer rentals.
Great location to deal with and very new Ford Transit Van. Trevor went out of his way to help me out, and that was very much appreciated!
Was told so many prices it was confusing. I wasn`t sure what I was purchasing because by the end I was paying 20 dollars more per month than what I thought I was supposed to be paying...
Very helpful and professional staff.
I was very happy with U-Haul & Storage of Alcoa of Alcoa,Tn.
Very easy and pleasant experience with very courteous agents, thank you!
The facilities are clean and great. Staff very accommodating. I rented a tow-dolly and the tie-down strap mechanism was hardly workable. Equipment is not user friendly.
Great customer service. The appliance dolly we rented was broken, but we were credited for the rental with no problem. Manager was very friendly and understanding. Will rent from here again.
very good ride, thank you dan.
stored my motor home there one of the main reasons covered electric without notice you went from 24 hr electric to 2 hr which was not enough tried to talk to district manger would not call back
Dropping off vehicle was very quick and easy.
The billing process is very confusing. What started out as a $67 cost would up being $85 something. I can't tell why from looking at the billing statement. The way they word things is very hard to figure out what I'm paying for.
This location is nice and the people are helpful and friendly. My issue is with UHaul and their approach as a company. I needed a truck for a small pickup and drop off in my hometown. UHaul advertises a $19.99 price. Very reasonable, until you get there and learn that it is actually $50-60 dollars. I am sure somewhere in the fine print below the huge orange $19.99 it says additional fees apply. But that is not clearly conveyed. Very sneaky and completely dishonest to not make it more clear that the fee is only a small part of what you will be charged. You can rent a truck for $19.99, if you leave it parked at UHaul. I will find another option in the future as I don't appreciate this approach to business.
This was my first Uhaul experience. It was a very good experience. I would recommend this location to anyone
Great service in alcoa. Corporate office not so much. They screwed up my billing.
All personnel I dealt with at UHaul was very helpful, polite and knew the equipment/etc. The Trailer I rented was in good condition and this made my journey stress free. THANKS UHAUL.
I was very pleased with my experience. The sales associate that assisted me was extremely knowledgable about His job.
Anna in the office was quick to find solutions to my needs and made my experience a great one!!!!
They was extremely helpful and it was a great experience.
I have rented from this location twice. The first time I rented a pickup truck, which was in very good condition. The customer service was good both times. The rates can't be beat. But the second time I rented a 10 foot truck, and it was in bad shape. The steering was not working properly, the brakes were slow to react, the door did not close properly. It seemed to have been overused/not properly maintenanced.
The man who rented us the truck was very helpful and courteous. Another man was there when we returned the truck and he too was very helpful and courteous. They were both very nice and made it a very good experience. Moving is always stressful!
Had to wait for manager and employees to come inside from shooting the shit with each other to be helped. The manager was very un helpful when it can to a complaint about mileage being 90 more than I actually drove.
When I initially called the 800 number for uhaul I was told only 4 boxes. The Alcoa location was amazing on providing me quickly another box and were amazing about waiting as I loaded it.
Customer service sub par.
Great vans. Impressed they are so new I see so many u haul truck on sides of road broken down so I felt very comfortable driving this 500 miles
The men that helped me were knowledgeable, friendly, and personable. I did have to wait in line quite a while though which was frustrating when you are paying movers by the hour.
Very smooth exchange. Excellent overall.
The entire experience was very good. It was my first thought me pulled my a trailer but had no problems & would definitely it again.
all the way through the project, u haul did everything they said they would do, the staff was well informed and helpfully.
I would use the service again
The staff were friendly and very helpful, answering questions before I even asked. I`m very pleased with my decision to store here.
Hands down the best storage facility in the Knoxville/Maryville/Alcoa area. Great, friendly, and helpful staff clean and secure storage facility. Highly recommend!
Eunice is wonderful to work with. Great experience.
Eunice was awesome. Communicated well at every point during the process and followed through on everything promised.
I feel very comfortable dropping items off in my storage unit. The facility is clean. It is exactly what I needed for my situation including a fair price. Staff was very nice and friendly.
Eunice was wonderful. She was so helpful. Would defiantly recommend them.
Some of our furniture was damaged beyond repair. We never received compensation for the damaged items.
Mark and staff friendly, professional and very helpful. Glad we chose Ubox.
Superior in every way! I am 100% satisfied!
I have nothing bad to say but only a suggestion. Several times i have seen costumers waiting due to not enough moving carts. Maybe add a few in the indoor storage facility.
Excellent service and facilities
Eunice is great to work with.
Staff friendly and very helpful! Facility clean and well maintained.
Eunice was among the best I have ever worked with, I`m thankful I had her to make my move much easier!
Great experience. Eunice is very helpful and friendly.
We were pleased with access and having truck rentals available when we needed. We didn`t have to rent a truck from another facility.
It was good except the day sraff didn`t leave advance notice for the weekend staff. Uhual`s phone center loops through and doesn`t let you get through to the actual site. Otherwise good.
Trevor provided great customer service. Something that unfortunately is not so common anymore. Great job Trevor.
One of the greatest U-Hall`s I haver been in.
The staff was incredibly helpful and awesome to work with! I would highly recommend this facility to anyone.
This was a great, stress-free experience! The staff was very friendly, and the facility was nice and clean. I would definitely recommend this facility to others!
Polite, quick and helpful employees.
I thought UHaul had an excellence facility
Exceptional help in making my move easier. Thank you
Units and security was great. Had a short wait to be helped due to other customers, but not bad.
Manager was friendly and helpful, especially considering it was a holiday. Thanks again!
Mark is a very nice and friendly pearson and very helpful all the staff there are very nice with the excption of one i have used this uhale facility many times and plan to use it in the future
Excellent service and helpful staff
Truly best facility I ever used. I spent 30 yrs in military, moving alot, and your Alcoa location is tops. Your manager and office staff was friendly And most professional. Dick Hostetler
They changed size of truck made it larger, also changed where to return truck.
Uhaul storage is very great climate controlled storage place. Very good prices as well. If I have to put anything back in storage I will most definitely reuse uhaul.
Would highly recommend mark and his team for rental and storage needs
Staff is very friendly and the storage units are very secure and clean. If we ever have to put something in storage for any reason I will definitely be coming here again! Thank you!
This is probably the nicest facility I have ever used. It`s convenient and the staff is great. The only two complaints I had were the price kept creeping up and the closing hours were`nt convenient.
Trevor was very helpful and couldnt have been friendlier. He was well spoken and very polite.
I arrived at Alcoa they didn`t show a reservation for me. I was so stressed out that I cried in the store. Miss Anna Marie quickly accommodated me by reserving the last storage unit. Thank you!
Mark Hutchison was fantastic to work with. He went out of his way to be friendly and extremely helpful. This man deserves a raise!!!!!!
Mark Hutchison exceed all my expectations. A great expereince.
I am completely satisfied with my experience at U-Haul Alcoa Hwy. The entire process from beginning to end was smooth and painless! Great customer service and facility!!!
Great facility! Very clean! Very helpful friendly customer service.
The GM Mark Hutchison was extremely helpful and gave my wife an I a tour of facility. Trevor Pauly completed the transaction and was extremely helpful as well.
Wehave been at the unit about 6 times so far and every time we have had issues with the card swipe machine and the alarms. The card has been replaced once, but didn`t seem to do any good.
Staff is very friendly and knowledgeable.
Staff was very helpful. Almost a perfect experience.
The staff was very friendly and helpful - highly recommend them.
The lady in charge of bringing the boxes and picking them up was incredibly helpful and nice. It was a good experience to work with her.
Mark and his crew are top shelf. Courteous, helpful, professional. The facility is the best in Blount County. Highest recommendation!
Eunice worked with me and exceeded my expectations as well the receiving U-Haul in Prescott Valley
The service is excellent...the nicest and most professional staff!!
I will use them again.Thank you.
Excellent service, very helpful employees.
Very clean and safe storage facility and awesome staff
I had a unit here for a year and a half and it was the best storage facility I have ever used. I would highly recommend the place to anyone. Thanks for the great service to Mark and crew.
Mark and his staff always seemed to go above and beyond to take care of whatever issues or questions that I had. My experience made me feel like I was renting from friends and not a business.
I would definitely come back if I should need storage again
Excellent staff, management and facility.
Mark is great to work with. He really goes out of his way to help. John D. Lee
the facility and staff were excellent and meet all my needs
Highly recommended, a very positive experience great people! All future storage, moving/packing supplies or truck rental will be requisitioned from this location. bb
Everything was excellent!
Management of the facility was beyond expectations always welcoming and helpful.
Little pricie but overall a excellent experience!
Outstanding storage facility
Excellent customer service
Great staff, just seem like very busy and may need more on some days.
if you truly want to know, I would need more than 200 charactors
Mark is always the nicest guy and very lovely to work with.
Wish I had not cancelled my RV storage site. Management was outstanding through out my stay and exceptionally cooperative.
Eunice was excellent. She went above and beyond at all times. The office staff also were of great help with any billing issues or questions that I had. I would highly recommend Uhaul to anyone.
Really nice employees. If I had any trouble Mark Hutchinson was always a great help.
Great bunch of friendlyhelpful folks who made setup pleasanteasy...a nice facility setup, with good security...
Eunice rocks. She singlehandedly navigated the mess you have created online with several diffent depts not comunicating with either customers or itself.
Very happy with this storage selection, had a 5 x 10 reserved, staff found a 10 x 10 on same floor that was better suited to our needs! Great service!
Went over allotted miles, was led to believe when I reserved the truck that I had more than enough miles and if not some additional miles would be added. I was charged for going over on miles.
Mark and Greg were very helpful and professional in all area.
every thing was very well explaind clean quite and apealing
Best storage place we`ve ever used. Excellent staff, very accessible, would highly recommend them.....
Amazing management at this facility. Mark Hutchison and his staff are very personal and helpful. When you go into this facility it is like you are family. Great experience.
Thank you, Sharon Foust
Nice facility and helpful service. I recommend others to use this facility.
Very good experience and helpful staff -we will definitely consider using this facility in the future!
Very clean and secure. Would recommend them to anyone
Eunice at the Alcoa Uhaul was absolutely wonderful! She was a great communicator, friendly, and did everything with great efficiency and ease.
Very positive experience. The reason for turning in our space was because we bought a larger RV. Hope to get a 40` space when it opens up.
Mark, the manager was outstanding!!
Very clean and need Mark is very dedicated to his job and works well witH the public.
The man at the desk, don`t know his name, who helped us was fantastic and made using U-Haul storage very easy.
thanks to him and U-Haul
I really appreciate the ease of using the storage unit y always felt safe in the building.
Mark was extremely helpful and professional! He knows exactly what customer service is about!!
Mark and his staff are excellent! This is our second time using the storage facility and they are second to none! I highly recommend them for any moving and storage needs! Keep up the good work!
The u haul on alcoa hwy is excellent they are alway very nice and helpful!!!!!!!!!!
It was excellent. They were very helpful friendly. I would recommend it to others.
Staff is terribly rude and very unhelpful. Asking the guy questions on price and he just shrugged his shoulders. Manager ended up helping me...nice guy
Mark was great! Very professional, couteous and customer friendly!!
We had our RV parked at U-Haul. We were generally satisfied, with just a few minor issues.
This worked out better than we could have imagined .... Just perfect and Eunice was wonderful!
If the rates had increased within reason I would not have moved my boat out of the facility. I did not use electric. just parked. The increase was unreasonable.
VERY NICE AND YOUR HELP WAS VERY HELPFUL. I HAVE RECOMMENED IT.
I was very impressed with the excellent and efficient service.
U-Box is a great idea.
Temporary rental, but had great experience during that time
Very well maintained and clean. Very secure with helpful staff.
Everyone was nice, helpful, and friendly
I had a great experience. They were all very professional.
Service above and beyond expectations but due to weather delays took longer than I expected.
Upon delivery positioning made it difficult to open doors for emptying.
Greatly appreciate all the staff assistance I received.
The process was made better by Eunice. She made the whole ordeal tolerable. It seems the only problems we had were when she took vacation and there was no one to do her job correctly.
Great staff and excellent facility.
The delivery driver was very friendly and got the boxes there quickly. I had just had a bad experience with pods and this was a much better experience. I`ll use you guys again!
Eunice was amazing! We didn`t think there was any way she`d be able to get our U-Boxes to our house, but she used the fork lift to get the boxes to our home. Super friendly. We thought she was great!
Excellent personalized service!
The staffMark, the general manager, was extremely helpful and courteous. The facility is very clean and secure and we are very comfortable have our posessions stored there.
Great help from the staff!
Very reliable and courteous people at this store!!
From the pickup in Antioch CA till the day I cleared out my Ubox in Alcoa TN I received EXCELLENT service from Uhaul! Mark and his crew in Alcoa TN are AWESOME!! Thank you!
Wonderful convenience, and Eunice was very pleasant and prompt!
Eunice? from the Knoxville office was AWESOME! She was timely, knowledgeable and personable...you need more like her!
What an amazing convenience!
Pleased with staff and being shown the RV spot before paper work -
The lady, Eunice I believe, was great to work with. Extremely helpful!
Mark was fantastic!!! A very nice and friendly professional man!
Would not use Ubox system again would not recommend to anyone.Boxes too small Moved boxes out 2 days past 30 day period- was charged for 30 days. Ridicules it is not prorated for 2 days.
Interior dimensions are not as advertized - Smaller
Delivery person went above and beyond. She asked very specific questions about exactly where we`d like the boxes placed.
The staff was great to deal with.
The manager at this location is very helpful and is a great people person and is an asset to U-Haul.
Eunice was great! Thanks so much.
The U-Box reservation was not a pleasant experience, but the delivery and set-up was great.
I was very happy with the staff and all that i could store at this facility! I received A1 service from your staff and will come back again to do business there!
There is a small tear on the outside of the plastic covering for the box. Just wanted to make you aware so that we are not charged for the damage.
My son suggested this to me and so far I am so glad he did.
The team at Alcoa was great ! Eunice? who helped us was very friendly and helpful. Great speedy delivery too !
Both the manager, Mark and his staff person provided above-and-beyond customer service and assistance.
Great service great facilities! Feel really good about our things being at this location.
The pickup storage good shipping bad. Took 19 days told 2 wks. Recvd 2 boxes 3rd box lost, we recvd it a wk later. The latch had been pried open damaging our lock. Staff friendly and helpful.
THE BEST STORE I HAVE EVER SEEN!
The manager and staff were very helpful and went above and beyond showing me the facility.
A service, fitting the needs of most customers. A lot of flexibility is afforded. Needed are more tie down devices on the sides, like lower and higher for stacked items.
Great service. We had to order another pod and they delivered it within 45 min. Awesome staff and awesome to work with.
great location by the Hwy.
The woman who delivered and picked up our U=Boxes was excellent.
Would still be there if we hadn`t moved.
Love this place! Customer service is amazingly excellent!!!!! Staff is wonderful and so helpful!
I don`t know the name of the person who assisted me, but I was impressed with his courtesy and knowledge.
Best way to move your goods on a limited budget.
Eunice was very helpful and the moving company Angry Ducks were very, very good. They were careful with our furniture and yet they got the job done in a timely manner
everything was very good after i got . the girl that delivered our ubox to our home was very nice... she does a wonderful job.. ty UNIS* Carolyn merritt
With only one delivery driver in East TN, it was difficult to have on-time delivery dates and times.
No hassle, easy, friendly people
I had been trying all day to get a haul truck, and the 800 number was rude and would not help me get a truck. The manager of the Alcoa store found me a truck
I was shown my storage unit, where it was located, and how to work my card. The staff member was very patient in answering my questions.
Eunice Geweke was a God send My experience with U-Box out of Phoenix was a nightmare. But she really turned it around. You should feel Blessed to have her on your team!
I would definitely recommend this facility. The staff was very helpful and friendly.
800 customer service,placed on hold a long time -disconnected, called again -rep couldn`t help- ended going to store and assisted better. future help-list items =fill one box
Robbie and Eunice were superb in their efforts to make our move a smooth one. They were thoughtful and caring about our needs. I would recommend them to anyone to have their goods moved.
Would use again if I should need storage in the future.
Everyone was very friendly and helpful. Loved Eunice. She is delightful and was ahoy to deal with.
Customer service was great, but could work on a little more expeditious processing of rentals.
Mark hutchison was professional and very good
Employees very helpful and friendly
Customer service was excellent. Professional operation. Highly recommended.
Love Eunice! Very helpful and kind.
Thank you to all parties responsible in helping me picking the right size unit at a reasonable price.
Convenient hours and supply courtesy carts to use while mo ing items from vehicle to storge unit.
Extremely POSITIVE U-Box experience. NOTHING shifted within the boxes nothing was damaged in transit. Te people in Ithaca, NY and Acola, TN were kind and helpful.
Phone quote did not menyion cost of yrailer at desyination. $26 per day x 30days gor free ubox is huge vb omission.
Clean se ure environment. Friendly staff. Cant say any more as I haven`t moved in yet.
Moving is not a fun thing however, U-Haul helped in anyway possible to make in good.
Eunice in Knoxville TN was terrific! She knows her business and couldn`t have been any nicer. Thanks for all your help Eunice!
Excellent .. beats truck on every level for smaller loads ... need a larger hasp for lock, interior walls would be more efficient, framing prevents max space utilization
They were VERY friendly and helpful!
Excellent product. Excellent service!
Staff was very friendly helpful
Both ends of our move from CA to NC were positive and reliable. Rachael CA and Eunice TN are excellent representatives for U-haul. Professional, on time clear communication. Will highly recommend
I found that it took much longer than expected and was more expensive than other services out there...if I were to do it again I might go with another company.
Had a great experience and plan on using again. Wished there were 30 50 amp power. But a great storage place
We had to change the day the Box was delivered for packing and the driver and moving helpers went out of their way to make it a one day experience to get the box here packed and shipped.
will be using the rv storage facility again
Excellent experience except for my error in not ordering enough boxes. Eunice was very helpful. Much better way to move than having to load everything in one day.
Excellent customer service!
Everyone was very helpful
I was very happy with the Alcoa office and service. I was not happy with lack of communication after it was shipped but I think that was an error on the part or the place it was dropped off.
Andrew was extremely helpful, very good customer service!!
Felt very good about storing stuff good rates
Everything was as expected. No complaints. Staff was nice.
Andrew was extremely helpful and great customer service!
Mark was fantastic. Very helpful and friendly. A true asset for the company.
my only problem was if you are 1 day late to checkout you are charged a whole month..this isnt right..it should be prorated..
everyone was helpful. great place to do business with.
I enjoyed my experience. Though check in and check out required me to do things double. There was always something someone couldn`t do requiring me to call back or come back.
excellent is all i can say will definitely always use
Mark and all the staff at the Alcoa location were very professional, helpful and courteous
I don`t know if I would recommend.... it depends on the amount of stuff to be moved.... Love dealing with women in this job role.... much more customer friendly.
The building that housed unit 203 has a deadly smell dead rat, etc. in it. Please check this out are you will loss customers from the smell. Other wise it was a great storage experience.
The facility wsa very nice. The only reason that we had to cancel was because we needed a bigger spot of store our travel trailer now need 40 ft.
The Staff was very kind and friendly. They were knowledgable about the services. Very helpful.
I WAS VERY IMPRESSED WITH THE SECURITY AND CLEANLINESS OF THE FACILITY. I LIKE THE CHECK IN PROCEDURE WITH THE SWIPE CARD.
I was not present when the delivery was made, but I checked everything out and it was reported to me that the delivery was good.
Friendly helpful. Nice facility.
Mark and Ivan were very helpful and friendly. This facility was incredible compared to te facility I was using in Fort Lauderdale. The use of the carts was helpful.
the only thing that i could recomend would be to offer extendedafter hours to new clientel. everything was awesome, very good customer service and veery personable
Nice people to deal with in knoxvile, tn. Prompt delivery, boxes not what I expected-but secure and convenient. Price a lot better than pods.
Excellent staff. Very helpful. Always willing to help. Recommended to a friend that used them and would definitely continue to recommend.
We were very pleased with our service, and in particular the manager Mark was always courteous and helpful.
Quick easy to register for unit, extremely friendly staff, much cleaner facility than expected, convenient hours, and great prices. I never gave security of my items a second thought!
Quick easy to register for unit, extremely friendly staff, much cleaner facility than expected, convenient hours, and great prices. I never gave security of my items a second thought!
RV storage is a great idea. This facility would be better if each space was about 2 feet wider.
the facility excellant in every way and the staff was always on top of everything
Manager was out and the young man was scrambling to help a flock of customers. He did so courteously, efficiently and professionally. No one got upset or irritated.
We have been very pleased with the help and cooperation the Alcoa TN U-Haul folks have offered us. Their efficiency has made our move across country very easy.
Eunice was very friendly and accomodated me with where I wanted the Uboxes placed. Very efficient and expeditious. Commendable service!
Would definetly use this facility again if need arises.
The staff were very friendly and helpful. Facilities are tops.
Very good customer service. I had stopped by previously for information only, and was pleased with the level of customer service.
This place is so nice n I love it compare to that junk we have at home in Jackson
Helpful staff, friendly. Very nice,clean facility.
So far we are very pleased. It was an easy transition.
The RV storage and facilities were excellent. The concrete slabs in front of the posts holding up the roof hopefully won`t create any issues for the larger RV`s looking for storage.
Very courteous staff facility appeared to be secured which was something I was interested in
Overall experience was above average. Management and staff were very helpful and courterous. Would highly recommend to friends.
The manager is extremely helpful and we have had no problems whatsoever with either the facility or the service.
Great staff that cares about each and every customer. I am totally impressed with this facility. I will keep my unit here as long as I need storage.
This is the cleanest and nicest facility I have ever dealt with. Mark is very customer oriented and so very helpful. Your entire staff at this location is awesome.
U HAUL WOULD CAPTURE MORE CUSTOMERS IF IT OFFERED U BOXES HALF THE SIZE I GOT FITS ONE STUDIO ROOM
Each experience was well taken care of, great customer service. Mark, location manager is
a great asset to the company.
Many people that assisted in my
move all commented on the facility.
Facility is very well maintained and comfortable to patronize.
Staff was extremely helpful and offered several options to meet our needs.
Overall a good experience.
Ensure customers children aren`t running around in the way of other customers. This makes it challenging to move when you are trying to make sure you don`t run over or trip over someones child.
Very helpful and friendly manager. He is the reason I would send friends and family there.
The staff was very helpful. The only negative I can think of is that the building alarm has gone off several times despite being with another customer who is supposed to have 24 hr access.
By far, the nicest, most secure self storage facility in our area.
Seemed very willing to earn my business.
Staff very helpful and knowledgeable. Very friendly.
This is the only place in town we will use for our u-haul needs.
Very saddened to learn that rv storage rates as quoted by phone a week earlier were raised by $10 at the store. GM was abrupt when questioned about the rate increase. 25` quoted $59.95
EXECELLENT IN ALL RESPECTS.
This place is great! Very professional,always in and out with fast,friendly customer service. I will definately go back.
Very thoughtful personnel. Very happy with my rentals.
Manager was very helpful and I would definitely recommend this location to someone else.
This place was great! Staff was very informative and I would never go anywhere else. Very satisfied with the customer service.
The on-site bathroom needs a soap dispenser, but everything else is top notch.
Staff person Eunice was great to deal with. Appreciated her flexibility and attention.
Thank you for all your help and professional service.
The staff here was exceptional. The manager made us feel like we were family and that he actually appreciated our business. I would recommend this uhaul facility to anyone.
The people at this location are awesome. They are very friendly and helpful. I was very, very pleased with the attitude of the staff.
Everyone was great. Very nice and helpful. I wouldn`t choose anywhere else!
Great people to work with!
Mark, Carl and Greg went beyond terrific customer svs. They were outstanding. This is a great facility with wonderful employees
They were fabulous. The Service was above and beyond. I will use them again and I will recommend them. U Box is a great addition to the U-haul family.
Very well maintained and staff was very helpful. Glad I stopped by.
Delivery 4 hours late. When I ordered it, I listed the furniture involved. No size choices offered. Unit way too small - half my stuff under carport.
Great facility and great people too! I would recommend this facility to anyone in need of storage. Love it!
The staff was great!! Every company should have people like them on their staff. Best customer servive Ive ever experienced.
I appreciate the helpfulness and the professionalism of the people at Uhaul moving and storage of alcoa.
The person delivering the box was friendly and helpful.
Facility level of service was excellent and it was a excellent experience.
Good experience. Excellent facility.
Every one was very helpful. I highly recommend them.
Very nice facility, plenty of options and availability, and great staff!
very well managed and clean and accessible
Great, individuals were friendly
I am really impressed with this place and the willingness to help that the workers have.
When calling around to find storage unit, your customer service on the phone helped make my decision to store with U-Haul. Once we got to the local center . . same excellent customer service.
Very well managed, I was very happy with the staff and storage units. I will recommend everyone to use Uhaul in Alcoa.
The staff and facility were top notch. If in the future I am in need of another storage I will not choose any other facility but this.
Thank you to the general manager and Shanon, you guys are amazing and made it so easy for our move
The were very nice. They treated me and my family as people not just another customer. I would tell everyone to come to this location. The bathroom was very clean and pretty.
mark Hutchison is the best.
Very happy with experience, so far.
Shannon was extremely helpful nice.
Shannon was extremely helpful nice.
I was very satisfied with my overall experience! Would use again.
I could not have completed this very stressful day without Mark and the other gentleman. They were WONDERFUL!!! I appreciate all they did to help me through the insanity.
Very professional and welcoming
The security system access is unreliable. I deserve a refund as 24 hour access was part of my contract but failed to meet my needs.
Excellent customer service!
Mark was amazing! Extremely friendly, professional made us feel very welcome. He took all the guess work out of our decision on what to get. Went above beyond to provide outstanding service!
Actually, this was the best experience I have ever had with U Haul in general and I have used U Haul more than 10 times. I would highly recommend this location and the storage facility here.
Mark Hutchinsin general manager has always been helpful and always accomadating. He is a true asset to your business in Alcoa. Keep up the great work.
The staff was knowledgable and helpful.
The storage units were very clean, the office/store area smelled like smoke.
the manager was extremely helpful and went above what was expected of him. this is a very good facility.
driver was so helpful and friendly!
Mark was very helpful and I will recommed U-Haul to my friends and family
Mark has been wonderful to work with!!n Super friendly and very helpful!!
Unusually excellent service and products. Brought my storage business there because of Mgr. Mark and Team. Free first rent doesnt hurt either!
The Mgr Mark was very friendly/helpful waskind/understanding went above/beyond the call of duty 2 do excellent customer service.Thank you!Thats hard 2 get now days. I appreciate that.God Bless!