Customer Reviews for U-Haul Moving & Storage of Alief Saigon
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Alief Saigon
I would have rated this facility excellent, but the hours of operation were inconvenient for me...
It was good experience I will go back if I need .
The staff is helpful and if there`s a problem they`ll get to you right away to resolve it
There was a gentleman there when I closed out my account who was extremely rude..
The property and the condition of the storage was good. The staff and the manager are very helpful. It can get really busy there.
Poor just because of the fact that there were rats and roaches inside the storage unit.
Neal Thompson was very unprofessional and made my moving experience way worse then it should have been. I will NOT be returning !
Very friendly and understanding staff
Stairs to my storage unit were annoying.
They are friendly and are very hard working people.
They are friendly and are very hard working people.
My job hours conflicted with their hours,but they allowed my disabled mom to call and inform them that I had removed my items.
Storage area was very to get things to because of narrow hallway and door.
This storage location is very old and needs upgrade . The door locks and storage doors are very old and the unit storage are very out of shape .
Change out management...smh.
Rv stored here was broken in to. Staff seemed unconcerned. We moved to other storage facilitiy.
Get a security officer for the property!
It was ok when I was using the facility. When I moved out the manager was rude.
The guy who processed my paperwork at the Bellaire location was so helpful and friendly. He didn`t rush the transaction he asked questions to see what would be good for my needs. Awesome worker!!!
They have been great. Staffs are really professional. Never have any problems or have I ever questions their services. I will refer anyone to this location.
Even though it was busy and only one person working, the associate was very professional and fast.
Price too hight nerver come back
The manager is very patient and nice.
The manager has been outstanding.
the cleanliness is good but when open storage doorway is smelly and installation is dirty and about to fall. the storage room is too high then other public storage too pricy.
Staff is not friendly and are never in the front office to assist customers.
The staff was very helpful and accomadating.
The manager of the facility was rude to all the customers. We will never us Uhaul again
Easy to use. Good access.
Worse storage place ever on Bellaire in alief manager rude staff is slow place unclean never ever again will I rent from this location
There were MANY times I could not get into the gate after hours even though I paid for it. Very unhappy with Uhaul.
Service was slow only one person working
The staff was wonderful and friendly. They were extremely helpful.
Rented truck for move...Large storeroom then small storeroom..both great Neal is best PR for the whole company !!
I had no problems and my property was safe and intact
This is a well managed facility. Friendly service and everyone was very helpful.
During the time we stored there, uhaul didn`t do what they were supposed to, but one I talked to the GM Mr. O`Neil things did get fixed but his staff failed many times.
The boss was so hellpful and professional. I apprise his Friendly attitude
I have always used this particular uhaul for either moving or storage. I prefer to use a place that I know is safe and easy to get to..
Top-quality service via this office location. No matter the situation I had, they responded with the upmost professionalism and courtesy. ONeil and staff made sure my needs were met in all areas.
awesome staff! always friendly and bent over backwards to be helpful.
Neil, the General Manager, was excellent. He was very patient and explained everything well. He handle multiple coustmers at once while training a new employe.
Staff was very knowledgeable and friendly. Would definitely use their services again.
The staff was extremely helpful
The staff was very helpful! They were fast and efficient.
they should hire more employee`s during peak hours or do a better job scheduling the one they do have having to wait in a long line is not cool plus the AC in the main lobby doesn`t work so well
Staff not Helpful. Staff made jokes about how awful equipment is and still rented equipment out. Not enough staff on hand. Had to wait 45 minutes to be helped. Very bad experience.
It`s a good place just gets busy and not enough people to help
Keep up the good job guys
The staff was excellent to me.
Front office were very helpful and knowledgable of storage options.
Thank you for offering this service as an option for those needing to move. everything went smoothly and without a hitch!
The staff was most helpful in trying to make sure we had the correct size for our storage needs
We not happy with the people work there!!!
We not happy with the people work there!!!
Service was good, and employee knew how to help us.
Work on friendliness and enjoy life and your job! Addittude makes a difference. Your career is what you choose to do. Thanks
Reserved 10` but reservation stated pickup, 10` not available. Paid extra $10. Gas not full, associate initialed. Charged for gas. Unaware about dolly usage. Used dolly ONLY charged for both
I had a very easy and quick experience. The young man who helped me was wonderful.
The fron access gate apparently has issues.... I coldnt access it but after several tries... everthing else was good.
7 pm close is tough for people working full time. other than that, everything was copasetic.
the only issue I have is that it is a larger uhaul with allot of customers waiting because it is short staffed
Thank you for all the help and good relationship with the staff.
Buildings in state of disrepair, Camera system was very minimal,gate was broken. There were already 2 locks on our unit door and the latch had been cut. O`neil was extremely friendly and helpful.
THE SERVICE AND PROFESSIONALISM WAS OUTSTANDING. CERTAINLY,I WILL REFER TO OTHERS. VERY PLEASED WITH MY EXPERIENCE.
extremely friendly staff. professional and helpful
The entire staff is very helpful and they all have great customer service. TJ and Oneal are the two guys that helped me and the both of them were great. Thanks
I will never use your company ever again! All the years i spent there for some asshole manager Jeffto go and eff it up. you. Jeff is a lier, who will lie right to your face and not think twice.
i waited almost 30 minutes before someone helped me!
Excellent costumer services.
Thank you U-Haul
The staff was always friendly.
1 the wait in line is too long witout someone attending to you.
2 was there alone for a long time.
3 I am a former Uhaul employee
4 Also all employees are not friendly and greeting people.
There was water leak from roof of my storage.
Had a storage unit for over a year and had no problems obtaining, accessing, and closing the account.
I had the storage for several mos. I liked the friendly email reminders each month to pay. Renting trucks is easy and convinent. Will use again.
Im very dissapointed with the facility on Bellaire Blvd. I originally rented the parking space on Sunday 2/26/12 and on Thursday 3/1/12 I pulled my trailer out of the facility.
Everyone was great and professional
employees from the call center do not know what they are talking about and give very conflicting information from what the prices and procedures are in the actual store.
gave wrong info and didnt give us the option to get insurance.
The employees were very helpful and polite, great customer service.
PAID FOR 24 HOUR ACCESS AND WAS DENIED ENTRY AFTER OPERATING HOURS ON THE FIRST DAY !
they are good helper they tried to help my business as much as they can. they had a good patient to a customer. i like to give them A++++++++++++++++++++++++
Excellent customer service by manager Jeff.
Service was good. Experience satisfactory
The service was excellent, friendly employees and very helpful.
I was discrimated against by white employee.
The people at this uhaul are exceptional. Oneill is terriffic as he is knowledgeable and all of the staff are extremely professional as well as friendly.
thank you very much for all your help
Jeff and the employees were very helpful and understanding despite my finanical woes. I would reccomend them to anyone. Jeff went above and beyond to assist me with my storage even after hours.
Good service, good staff, well maintained property.
The only problem is the staff at the main calling center when my phone call was forwarded.
Only problem I have is that I moved out on 7/18/2011 and am now receiving a past due notice39.95 plus late charges 15.00 which I do not owe.
Your employees were just wonderful.
We needed to get rid of stuff and it eliminated our need for a storage unit.
The facility was very clean, very accessible and the staff was great. The lighting system was improved while I was there, so very happy about that.
yes i would tell a friend just wnt send them to that location
very nice. staff has always been extremely nice and helpful to me.
The personnel was always professional when I spoke with them.
The lady that waited on me was rude and had no customer service skills. She spoke down to me as if I were stupid.
The service was wonderful. Had no issues with the employees at this location.
MY PROPERTY STOLEN, DOZENS BOXES PICKED, Alicia Brown Manager FORMER Managers INCLUDED,BROKEN LOCK INSIDE,CLEANING LADY Witness,Jeffry Mallios,UHaul RESPONIBLE.
Every time I called I received excellent service. The staff is really nice and helpful. I never had any problems with my storage.
I thought the service was good and the facilities were good. BUT, it WOULD have been nice for move in/out if there was an elevator instead of just stairs.
a few times I remember I left something I really needed and could not get it after 9pm I think. Other than that it was fine.
Mr.Jeff was exceptionally helpful over the phone and in person.the entire staff as well.
Excellent service provided by Jeff and all his workers. Excellent customer services skills and will recommend this facility to all my friends. Thank you Jeff for making my move out nice and easy!
Staff was very friendly and helpful, from beginning to end.
after shopping 4 four other storage facilities, we found u-haul to be 12.00 cheaper than all of them for the same sized space....thank you
Everything in this U-Haul Storage Facility were perfect.
My door on my unit was so hard to operate. It two of us to get it up. Where I am now my wife can open it easly!
All of the old garage doors need to be replaced because they are to hard to operate or don`t work at all. I had to change units to get a door that worked then i had trouble with the gate working.
The ability to take care of business online made it very convenient for my wife, so I commend your organization on making this experience painless.
Very thankful to management for help with the truck rental. I was well educated. I will remember this store in the future.
The young man who attended to me was quite courteous and very helpful.
Excellent customer service provided by Danny and also the General Manager. Keep up the good work!
Guys there were very friendly and helpful, even the cleaning staff! thumbs up for the Saigon Uhaul
I WOULD LIKE TO SAY CHRIS VERNON. WERE VERY PROFESSIONAL IN A CROWDED SITUATION, THEY DESERVE A BIG THANK YOU.
FROM MANAGER TO THE OTHER WORKERS JUST NOT ORGANIZE AND THEY LIE. THIS LOCATION IS IN A DESIREE .THEY NEED LOTS OF HELP. THEY NEED PUBLIC RELATION TRAINING.
need a superviser,and more staff qualifier.
great people behind the desk.
The only problem I had was that at times, during winter, the climate controlled storage areas were quite cold.
I never appreciated U-Hall until Alicia Brown, the GM on Bellaire attended to me.
Alicai Brown in Houston office is an asset to U-Hall.
Reservation wrong place. Took 3-1/2 hours to rent trailer. I will be actively recommending against U-Haul to all my friend. Penske is a superior company.
The staff was very helpfull.
Lisha, was very kind, knowledgiable, friendly and helpful. My best experience at this location.
the staff was unprofessional they broke into my unite but i still stayed for over two years. will not recommend it to anyone.
The lady manager was wonderful. She has good customer relationship. I tried four other stores, before choosing this particular one mainly due to the manager`s good manners.
service was allways helful and friendly
I was treated with respect and liked the convenience of the location.
All managers and staff were very kind, professional and helpful in setting up our new storage units.
Everything was just find, I have the space I needed. Thank You
The Staff was unexperienced and rude!Total experience was horrible!
There were 4 other employees that did not offer to assist him with me or the other customers, which exhibited poor customer service and management skills.
Uhaul denied cutting our locks but nothing appeared missing once we went through the contents of the units. Staff have the not my problem attitude although they are friendly.
I will never use your storage services again. Not only were the 8:00pm hours closing inconvient. I was overcharged. My account was overdrawn because of this, and then I had to wait for a manual check.
Couldnt get storage fees correct and I thnk the management needs a change or a class on customer service and its not always about making money off of people...
bill and joe were very professional, courteous, kind accommodating to me during my move in and checking in my u-haul truck.
the facility needs to get a air conditioner...