Great job no improvement.
Eula BCustomer Reviews for U-Haul Moving & Storage of Alief Saigon
(Between Boone & Kirkwood, Across the street from Hong Kong City Mall)
Services at this Location:
Contact Us
11334 Bellaire BlvdHouston, TX 77072
(Between Boone & Kirkwood, Across the street from Hong Kong City Mall)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey G- Rating:
- 5.0
General Manager was great!
Patrick L- Rating:
- 5.0
Customer did not leave a comment.
Roberto C- Rating:
- 5.0
Customer did not leave a comment.
Aye M- Rating:
- 5.0
I have rented many U-haul trucks, as well as used other rental companies. This U-Haul location, has so far provided the best service and experience. Their equipment is well maintained and clean. They are friendly, courteous and very professional. I will definitely continue to return to this Alief location. I highly recommend this U-Haul location, to anyone needing rental and moving equipment. Thank you Mr. Rodney and Mr. Eric, for your assistance. You have a great team of employees!
Janie A- Rating:
- 5.0
Very knowledgeable, professional and helpful staff.
enobong e | First Impressions- Rating:
- 3.0
There is a very nasty rude female employee. She had no patience and should not be working at counter trying to help customers because she was not helpful AT ALL.
Kattya E- Rating:
- 5.0
Customer did not leave a comment.
Elena N- Rating:
- 4.0
Front end alinements.
Anthomy W- Rating:
- 1.0
Nothing. Lady was only there to collect a pay check then triple charged me cause I dropped off at the wrong location.
Michael N- Rating:
- 1.0
They did not walk us to check the truck we rented out. we took video ourselves to make sure they did not accuse us of any damages to the truck. They did not ask us to take pictures of mileage before and after return. it's not that we always renting U-Haul. a little reminder would be great, and we would not have to go through so much pain to prove t them that we did not overuse our milage. Yes, I understand we must do that ourselves then again, we are not renting every day to notice these small but very important things. it's just a courtesy and good customer service.
Joseph K- Rating:
- 4.0
The gentleman that took care of us had very nice manners. I was very impressed he went out of his way. Thank you.
REINA G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Amanda G- Rating:
- 4.0
Customer did not leave a comment.
REBECCA R- Rating:
- 5.0
They did a very good job I was in and out in no time
samantha h- Rating:
- 5.0
Nothing. Extremely helpful and friendly. Thank you!
Canh H- Rating:
- 5.0
Customer did not leave a comment.
Rita G- Rating:
- 2.0
work slow and no show no respect to customer.
tuan n- Rating:
- 1.0
Customer did not leave a comment.
FRANCISCO D- Rating:
- 5.0
Very helpful and friendly service!
Maude D- Rating:
- 5.0
Thank you
JAMES N- Rating:
- 5.0
Customer did not leave a comment.
Darletha K- Rating:
- 5.0
Eric and Rodney is great people thank you for the service 🙏
Murad M- Rating:
- 5.0
After spending 5hrs trying go get the right rental, I was then sent to another location with the strong information tor rent a cargo van. The amount was trice as much as I was told. After having a panic attack and about to cancel the Rental, Mr. Rodney Morris, Assistant Manager, was called to assist. He went beyond the call of duty and I ended up leaving with a rental. I have been a repeat long time customer. Please make sure that the communication between locations and the 1-800, customer, perhaps converse via phone to insure right equipment is available, the price is locked in and that costumers are well informed of all required current information changes are needed. The long town customers are being made to feel like potential criminals due to all the thefts and losses that accrue by dishonest customers. I give Mr. Rodney Willis 5 stars. Even though that location is out of my way, I will continue to return and recommend that location. Thank you kindly,
Janie A- Rating:
- 5.0
Eric was so nice to me at the time of my moving. If you guys have so many people like Eric. Everything will be okay E
Mojama K- Rating:
- 5.0
Customer did not leave a comment.
temrria b | Overall Experience- Rating:
- 5.0
Excellent team!
Julio O- Rating:
- 5.0
All the staff was VERY helpful and I appreciate them for all they did to help me get my camper parked!
Tina B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Luis C- Rating:
- 5.0
Customer did not leave a comment.
Minh L- Rating:
- 5.0
Customer did not leave a comment.
Fatima B- Rating:
- 5.0
Customer service great. Thanks again
Chioma M- Rating:
- 1.0
Have the installers actually follow the hitch wiring manufacturer's instructions: https://www.youtube.com/watch?v=wcMTlyRRlO0 Mine had visible wires running all over the place, electrical tape already pulling off being used to hold wiring in place. It had wires run through holes with no grommets, etc. to prevent cutting, chafing and shorting. There were wires run through grates rather than taking a few extra minutes to route the wiring properly behind the panels. Just overall a poorly done installation. I took photographs, but I don't see a place to upload them here. I'm having to go back in and correct all the issues so it will continue working long term. I was trying to avoid doing that by having the "professionals" do the work. I would not recommend this to anyone.
Dave K- Rating:
- 4.0
Na
Ottis B- Rating:
- 5.0
Great Customer service during pick up and drop off
LORETTA R- Rating:
- 5.0
Customer did not leave a comment.
Mujidat V | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SANTO M- Rating:
- 5.0
Customer did not leave a comment.
SIDIK I- Rating:
- 5.0
Always best service and great great management particularly Mr Eric Hinton I have been here a little over 3 years and will be here some time to come.
Robert M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
felipe c- Rating:
- 5.0
Great and honest service!
JESUS Q- Rating:
- 3.0
Customer did not leave a comment.
richard a- Rating:
- 4.0
Customer did not leave a comment.
ronald m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Esther F- Rating:
- 5.0
Perfect
Abdullah D- Rating:
- 5.0
Customer did not leave a comment.
JASON M- Rating:
- 5.0
Fix the Rear View Mirror Camera in the 10 Truck, Please. The Sales Staff Were Cool, Great Customer Service.
Donald C- Rating:
- 5.0
Customer did not leave a comment.
Gregory D- Rating:
- 5.0
Nothing. Everything was great. Good customer service!
Jarrin K- Rating:
- 5.0
Customer did not leave a comment.
Shayleah T- Rating:
- 4.0
Customer did not leave a comment.
Dianna O- Rating:
- 5.0
The 2 young gentlemen that checked me out when I brought the truck back was very professional and courteous (spanish and black guy with limp) Mr. Oxtails...01/27/24 6:29pm. Thanks,
anthony w- Rating:
- 5.0
Very great service
antoineta l- Rating:
- 5.0
Customer did not leave a comment.
felipe g- Rating:
- 5.0
Customer did not leave a comment.
Miguel P | Overall Experience- Rating:
- 5.0
Perfecto todo
JUAN A- Rating:
- 5.0
Customer did not leave a comment.
Oussama A- Rating:
- 5.0
Customer did not leave a comment.
Vera I- Rating:
- 5.0
Customer did not leave a comment.
NHON N- Rating:
- 1.0
I moved out of the storage because some of your staffs do not regard us that rented storage as customers. Time you agreed to open the storage is 9am on Sundays, but on several occasions it will not be open as late as 10:00 am. On many occasions when I go to the office to tell them to come and open the storage when it is about 10:00 am,, their reply is always we are attending to customers. I had never got there after 9am. I have been complaining, no change. I had to move out to rent anther storage. I rented the storage since 2019, it was not like this before. There is no problem on weekdays., Mondays through Fridays, because the house keepers opens the doors at 7am. Very faithful housekeeper.
Peter O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sai L- Rating:
- 5.0
Mantenerse con el mismo trato al cliente
Manuel F- Rating:
- 5.0
Very helpful
SHirley T- Rating:
- 5.0
Everything is excellent service
ELIZETH V- Rating:
- 5.0
The only complaint I have is I had reservations at 7 am and the person showed up at 6:55am and about he turned on the lights opened door and start the computer it was pasted 7 am . Running into my reserve time .
Darren R- Rating:
- 5.0
Everyone was efficient and kind.
leya W- Rating:
- 1.0
Customer did not leave a comment.
Amar B- Rating:
- 5.0
Customer did not leave a comment.
Delia G | First Impressions- Rating:
- 2.0
The clerk stated that the rental required without exception a credit card and insurance coverage whether I had my own or not. I have rented from U-Haul several times in the past and was never told that. I later learned from either the rental documents or online that U-Haul accepts debit and credit cards and you that you can waive the insurance coverage. I will not be returning to that location or recommend it to anyone, simply because I think that clerk was just profiling which made me very uncomfortable and wary.
THOMAS C- Rating:
- 5.0
Great Service
Luis C- Rating:
- 5.0
Thanks
ramon r- Rating:
- 3.0
Customer did not leave a comment.
BRIAN G- Rating:
- 5.0
Thank you U-Haul and Who working there
Tan V | Overall Experience- Rating:
- 5.0
Provide information about the add-ons like insurance.
etim e- Rating:
- 5.0
Customer did not leave a comment.
thang d- Rating:
- 5.0
Customer did not leave a comment.
Prince U- Rating:
- 5.0
Quick, easy and professional
CHATINA M- Rating:
- 5.0
Customer did not leave a comment.
VICTOR N | Overall Experience- Rating:
- 3.0
The only nuisance to this and other uhaul locations is the placing of merchandise. The merchandise is literally in the way. Its a safety issue. The counters don't have enough space to conduct business. Also the shortages of staff.
maria j- Rating:
- 5.0
Customer did not leave a comment.
Benjamin R- Rating:
- 5.0
Customer did not leave a comment.
Nolvia D- Rating:
- 5.0
Eric and the crew are amazing, definitely 5 stars
david m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David S- Rating:
- 5.0
Customer did not leave a comment.
chimma n- Rating:
- 5.0
Customer did not leave a comment.
DARLENE G- Rating:
- 5.0
Customer did not leave a comment.
SCOTT C- Rating:
- 5.0
Customer did not leave a comment.
Vu D- Rating:
- 4.0
They were short-staffed but I was not in a hurry.
Sidney L- Rating:
- 5.0
Customer did not leave a comment.
Natalia K- Rating:
- 5.0
Customer did not leave a comment.
Michael T- Rating:
- 5.0
Customer did not leave a comment.
kehince A- Rating:
- 3.0
Customer did not leave a comment.
Jae H- Rating:
- 3.0
Customer did not leave a comment.
Dan D- Rating:
- 1.0
Customer did not leave a comment.
Vicente M- Rating:
- 4.0
Customer did not leave a comment.
Barbara Q- Rating:
- 3.0
Customer did not leave a comment.
doneshia w | Overall Experience- Rating:
- 5.0
Great and friendly service. The rental was excellent.
Jerry K- Rating:
- 5.0
Customer did not leave a comment.
Pedro J- Rating:
- 3.0
First trailer had trash inside it and side markers lights not working. I had to show that to them, to receive a different one. It to had dirt in it, but not as bad as the first one. It also had one side marker light out. But I took it . I pointed the light problem out at pickup and at drop off locations . It pulled good.
Phillip C- Rating:
- 5.0
Have the return keys Dropbox barcode more visible.
Nathaniel B- Rating:
- 5.0
Customer did not leave a comment.
Ebony J | Overall Experience- Rating:
- 5.0
Overall great. Clean and staff helpful
Hai C | Overall Experience- Rating:
- 5.0
The staff is always so friendly snd helpful. Really enjoy using yhier service. The owner runs a great outfit.
philip w- Rating:
- 4.0
Customer did not leave a comment.
CHRISTOPHER P- Rating:
- 5.0
Always great customer service
Abdulai K- Rating:
- 5.0
Great service!! Thank you Team !
LUIS R- Rating:
- 2.0
Customer did not leave a comment.
Courtney H- Rating:
- 5.0
They helped me out when the Uhaul I made the reservation for was not available. Still awaiting my $50 credit.
Terrence Y- Rating:
- 5.0
Is good
Yoandris P- Rating:
- 4.0
Customer did not leave a comment.
Terrell C | Overall Experience- Rating:
- 3.0
More workers and to clarify you need in state license or else you need to provide your lease agreement. Also i thought my card information could pay for it but you have to actually have it on hand so I think they should tell you those things when you reserve I had to go back and forth twice to get the things I needed just to rent. Also was supposed to rent at 9am at a different location didn’t end up getting one til 12pm!!! I reserved for a reason so I wouldn’t get lunch and school traffic. When I dropped it off there was three workers whom two wouldn’t help me I had to wait 15 min for the one guy that was already busy. Bad first uhual experience
Aaliyah H- Rating:
- 5.0
Customer did not leave a comment.
TAMMARA S | Overall Experience- Rating:
- 3.0
I am a disable person and we had a long day decorating for an event. We had the vehcile until sunday morning 8am , decided to return it that same day. Instead i should have waited so i would not give a poor rating is due to me having to stand outside for 30 mins trying to scan the qr code Forney retu3n and it would not work. I tried my wife's phone and same issue along with my sister in laws as well. Nothing worked and frustrating at 10pm in bellaire its not the safest of places. In the mean time I was on the phone trying to check out. After deciding to drop my keys in the drop box, the app finally worked on my sisters in law's phone but need more info such as gas and mileage that I'm not able to retrieve. However, the next day I called to have it checked out, the gentleman already had did it which was a blessing.thats the only reason why I would had given a poor rating but his professionalism and welcoming attitude saved the score.
Paul P- Rating:
- 5.0
Customer did not leave a comment.
Christian T- Rating:
- 4.0
I was charged for gas while I returned it with a gas level higher than I received it I received it with the 50 miles gas warning
Mohammad A- Rating:
- 5.0
The staff was very helpful, straightforward about the fees, courteous, and professional. I would definitely use U-Haul again for my moving purposes.
Luis A- Rating:
- 5.0
All overall are good
Hai C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
joe s- Rating:
- 5.0
Customer did not leave a comment.
alyssia w | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Demetria K | Overall Experience- Rating:
- 5.0
The manager John was extremely helpful and kind.
Natalya J | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DESTINY A | Overall Experience- Rating:
- 1.0
My entire unit was soaked in EAIN WATER & THE WORKER DIDN'T OFFER INSURANCE
KIBIA A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Peter P | Overall Experience- Rating:
- 5.0
Super good
HUNG N | Overall Experience- Rating:
- 4.0
Ok
HUNG N | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JAMES M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vickie N | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
karen p | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michelle h | Overall Experience- Rating:
- 5.0
The staff at this location is top tier! I rented a storage unit for four months and every single interaction I had with any of the U-haul employees was pleasant and most helpful. The facility was well lit and maintained. The only cons were there aren’t any elevators (only two stories) and the interior hallways are narrow. However, the superior customer service and cleanliness of the property made this experience seamless.
Rylie M | Overall Experience- Rating:
- 4.0
A couple of the male employees were a little abrupt with me as I asked questions about the storage options. I hadc to let them know that I had children their age and wouldn't be talked to that way. They did apologize and made it right.
LaVera C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jianqi A | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
ROGEL Q | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tracey j | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kyle c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
marvin b | Overall Experience- Rating:
- 5.0
Storage was clean uhaul truck clean and run smooth and the staff was very friendly
MICHAEL H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donald L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
gilbert h | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rhonda Y | First Impressions- Rating:
- 5.0
I m so please with everything
Phong T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Trung N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
carlos h | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ROGEL Q | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
philip b | Overall Experience- Rating:
- 5.0
I recommend this location to anyone looking for a storage. STUFF NICE AND FRIENDLY MR CHRIS HE'S PERSON HELPINGS ME ALL THE TIME . Thank you for team work in this location
Boujemaa M | Overall Experience- Rating:
- 5.0
Mr John, Christopher and the young man at the Bellaire location are valuable amazing workers. Keep them forever. Mr. Eric at the Gessner location is amazing as well. Very informative and caring. Yours workers has shown me the are still great people in the world.
Shentel A | First Impressions- Rating:
- 5.0
Staff lady really nice and friendly! She shows us all the available storage in different building. I happy to work with her. 👍👏
tri t | First Impressions- Rating:
- 5.0
Frankly everything went well, I'm not disappointed in having chosen U-Hall.
Kourouma F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jamal B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Peter P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tri T | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Emerald W | Overall Experience- Rating:
- 4.0
Hi,6 pm is to early, with all traffic or people who have business..
Eduardo G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Terrence S | First Impressions- Rating:
- 3.0
No elevator in the building.
leslie o | Overall Experience- Rating:
- 5.0
Henry Mouton was super helpful and nice. Highly recommend!
Gabriel N | Overall Experience- Rating:
- 5.0
The staff is very solid. The facility was clean and it was easy to move in. No complaints.
Daniel A | First Impressions- Rating:
- 5.0
we need more hours to enter our storages like 7 am to 9 pm because the the daily regular hours so traffic or better. 24 hours
Duc N | First Impressions- Rating:
- 5.0
They are very kind
Simon A | Overall Experience- Rating:
- 5.0
Keep it up with more intuitive approach and dynamics.
Clifford U | First Impressions- Rating:
- 4.0
Overall good service
curtis T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edward W | Overall Experience- Rating:
- 5.0
Rodney was not only professional, but I personally observed him assisting customers buying propane, helping with truck and storage rentals, and being cordial and nice to his coworkers. As far as my interactions on property, he was completely awesome and took care of everything in a timely and concise manner. The other gentleman wearing a US Army hat with the gray beard was very informative and was great as well. Just in passing, we briefly talked about apartments in the area and places to visit. All in all, this location gave outstanding customer service, was conveniently open on Sunday afternoon, and was very clean and exceeded any expectations that I arrived with. Thank you to the entire Alief Saigon staff.
Michael P | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Sherri N | Overall Experience- Rating:
- 5.0
If I need another storage in a future I’ll choose uhaul again
Sergio C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARCUS S | Overall Experience- Rating:
- 4.0
Fair priced
GALEN E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
marie c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TIARA F | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Lynetta M | First Impressions- Rating:
- 5.0
The manager help me out took his time even tho they was super busy he made sure to show me the storage to make sure it was what I wanted got me in and out very fast with my uhaul and storage unit glad I came to this place
Bernard B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LEILA O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHELIA H | First Impressions- Rating:
- 5.0
When I arrived there was a very long line and only two individuals working. They swiftly moved to get each customer served and when I got to the counter they were kind and pleasant. Ready to serve. Going above and beyond despite there staffing at the moment. Great job guys!
Quanice S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RAYNA S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
PATRICK J | First Impressions- Rating:
- 1.0
I would never use this storage again rats ate threw all my boxes damaged my living room set and 3 bedroom sets I had to trash everything my storage was a total mess when I went inside even it was big bugs all over my boxes I couldn’t bring any off the things in my house as my movers was loading the uhaul they had to shake boxes off and even seen a big rat run up wall the whole the place is a total waste of my money I could of used another storage 1801 unit d needs to be rebuilt
Stacey G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LAN D | Overall Experience- Rating:
- 5.0
The staff were friendly, helpful and went beyond their call of duty to make you comfortable. Thanks to all from Manager down. Will see you soon.
JENEBA T | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Zelora O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
duina r | Overall Experience- Rating:
- 5.0
Great people that work there helped us out from the start and from the end thank you!
Raymond R | Overall Experience- Rating:
- 5.0
The guy who help was awesome and the customer service was great
CHRISTOPHER H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
audrey t | Overall Experience- Rating:
- 5.0
Knowledgeable and Professional
steven m | Overall Experience- Rating:
- 3.0
The time I went to pay for a extra month the there then was not as friendly as the ones was at first you had an all Black crew which was very friendly and they work very nice together and they kept us feeling comfortable the whole time that we was there I changed my mind on storage no problem they took good care of us
BILLY S | Overall Experience- Rating:
- 5.0
Employee are very friendly and always stay with a smile
RAYNA S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tracey j | First Impressions- Rating:
- 4.0
With the exception of a dripping leak which damage some of my property everything was perfect I would do business there again just not in the same type of unit
Robert S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Zelora O | First Impressions- Rating:
- 5.0
I like having the access card to open the gate, so I don't have to remember a code.
Tina B | Overall Experience- Rating:
- 5.0
MUchas gracias por su ayuda de moverme de adentro del edificio a afuera en la calle.
Guillermo F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Werner V | First Impressions- Rating:
- 5.0
Excellent customer service!
AMY T | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Karen W | Overall Experience- Rating:
- 5.0
Very good service
Christhian R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JANET H | First Impressions- Rating:
- 4.0
I’m a returning customer but the online rental is new. I love the convenience.
Elizabeth B | Online Move In- Rating:
- 5.0
The staff was great from manager to assistant manager. Plus the other employees.
EULA B | First Impressions- Rating:
- 5.0
We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.
Margot G | Online Move In- Rating:
- 5.0
I had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.
osmar v | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
Brandon W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Armando V | Overall Experience- Rating:
- 5.0
I do wish I had access to my storage after 7 pm
MACK T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Johana O | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RAHMAN A | Overall Experience- Rating:
- 5.0
N/A
Carol H | Overall Experience- Rating:
- 3.0
Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.
curtis T | First Impressions- Rating:
- 5.0
Good consumer service and place is clean
Alimatu G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Marjorie A | Overall Experience- Rating:
- 5.0
No comment everything was ok
John S | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Kristen W | Overall Experience- Rating:
- 4.0
I'm very Please
Jason C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Morris A | Overall Experience- Rating:
- 5.0
The staff and the manager especially was very courteous and well-trained thanks
Bobby L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TRAVIS S | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
tung n | Overall Experience- Rating:
- 5.0
Store manager is awesome, she is perfect!
JASMINE M | Overall Experience- Rating:
- 3.0
I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.
Richard E | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Sharone S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Patricia R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
alonzo f | Overall Experience- Rating:
- 5.0
I saw a roach inside the storage
Sergio C | First Impressions- Rating:
- 5.0
Thanks for great service! 😊
valorie r | Overall Experience- Rating:
- 5.0
Everything was great! Employees was very helpful!!
lucrecia b | First Impressions- Rating:
- 4.0
Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.
Patricia R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Worris W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tanasia R | Overall Experience- Rating:
- 5.0
From manager to staff thanks for your excellent customer service.
Worris W | First Impressions- Rating:
- 5.0
I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi
Eunice A | First Impressions- Rating:
- 2.0
The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy
Lashaya L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pamela R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KISHA T | Overall Experience- Rating:
- 5.0
Well please
Jason C | Overall Experience- Rating:
- 4.0
Good service
Elexia F | Overall Experience- Rating:
- 1.0
2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken
Candice B | Overall Experience- Rating:
- 4.0
While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.
TJ M | Overall Experience- Rating:
- 5.0
Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.
Brittany S | Overall Experience- Rating:
- 2.0
Unprofessional, poor service
Willie S | First Impressions- Rating:
- 4.0
Good service and support to our needs.
Silvia o | Overall Experience- Rating:
- 5.0
Thank you for serving me good, I will always patronize u haul
Helen A | Overall Experience- Rating:
- 3.0
na
OLIVIA P | Overall Experience- Rating:
- 5.0
Truly Professional Service
steven m | First Impressions- Rating:
- 5.0
Great staff great customer service skills
Willie F | First Impressions- Rating:
- 5.0
No comment
Peter O | First Impressions- Rating:
- 5.0
Excellent
Denise C | First Impressions- Rating:
- 1.0
The manager has an very bad attitude
jamie a | Overall Experience- Rating:
- 4.0
Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.
Lauren L | First Impressions- Rating:
- 5.0
No comment
Peter O | Overall Experience- Rating:
- 5.0
great
Alma B | First Impressions- Rating:
- 4.0
The only reason i moved my storage was the extreme heat in the unit.
LISA J | Overall Experience- Rating:
- 5.0
Everything was fine
Jesse R | Overall Experience- Rating:
- 5.0
Nice to storage your furniture. Because is clean.i l just like it.
jose m | Overall Experience- Rating:
- 5.0
The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul
luis S | First Impressions- Rating:
- 5.0
Would use them in the future
JEFFREY M | Overall Experience- Rating:
- 1.0
I do not recommend this storage. U-Haul is a horrible service that claims to be the manager. René is a pedantic guy, like the other employees, they do not have security, they stole the parts of my veh
Julio A | Overall Experience- Rating:
- 4.0
Parking of your car is secured
John S | First Impressions- Rating:
- 5.0
Easy and fast service was great
TONY A | Reservation- Rating:
- 4.0
Everything was good, the facility is great
Elvis V | Overall Experience- Rating:
- 1.0
When my wife came in to use the bathroom instead of having the worker leave the bathroom he told us to go down to the McDonalds
NICK A | Overall Experience- Rating:
- 5.0
The GM Mr. Moreno was very professional and helpful.
Tri d | Overall Experience- Rating:
- 5.0
no comments.
Lissette K | Overall Experience- Rating:
- 1.0
My unit was robbed.$ flooded & JONATHAN LIED.. UHAUL IS A JOKE!!! #1,00
Kibia A | Overall Experience- Rating:
- 1.0
Drove my vehicle in. A year later had to tow it out and junk it. It was vandalized to that extent. I've rented spaces before but would never return or reccomend anyone to this facility
FRANCISCO A | Overall ExperienceAdditional Services at this Location
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