Customer Reviews for U-Haul Moving & Storage of Anchorage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Anchorage
No line, no waiting for either 8am pick up or 730am drop off. I have read some complaints about long waits. My advice is get there early.
Very good service and friendly staff.
I was not happy about paying $52.85 for a vehicle advertised at $19.95 a day.......other then that it was a nice van. and I only drove it 18 miles.
Love the fact that there were a lot of staff wirking and the wait was very shirt.
Excellent customer service from the agent to check us in and the lady who brought the truck to us to the gentleman who received the truck.
Fast and friendly. Very customer orientated.
Maybe increase staff to better the flow during high traffic
I keep coming back to this location because the staff are friendly, helpful and consistent. Thank you!!
Great experience very helpful.
Truck worked out great, we just couldn't fit it all quite in. A lot of work! Thank you!
Mr John Spratt deserves an atta boy or a raise. Take care of your people.
The customer service was great. People were professional and friendly. I will recommend this location to family and friends
No one mentioned to me that I would get charged $78 per extra day and no one explained my options if I did run over my time. I would have over rented if I could get a rebate if I returned it early. I will absolutely be protesting this ridiculous rate for the extra charges!!! NOT A HAPPY CUSTOMER.
Anchorage office was impossible to contact. All calls went to call center, then call was not returned. Difficult/frustrating to schedule delivery. Local moving help who did delivery was fine.
Traci is awesome... helped us with our issue we had and saved us money as well. She was very patient and kind.. bless her heart for all her help
The great staff at this location are consistently on top of it and make sure our needs are met without issue. They just can't be beat!
- Kevin Turkington, President
- Midnight Sun Home Care Inc
The only issue we had was parking to get into our storage unit and not enough carts available to use. Unit was clean and maintained. thank you!
The trailer we rented had a flat on the Al-Can and it took 4.5 hours for it to be repaired, which resulted in changing our itinerary. We also had to replace oil in the vehicle twice on our trip. I figured since U-Haul knew the route and length of our move, they would have ensured that all equipment was ready and able to perform.
Make sure all equipment is working.
Staff was very welcoming and friendly
I find this location convenient and always efficient. The key drop is very low and at first I thought I had to push the key in and of course couldn't. Then I realized there was a little lift up door to put it in. It would be nice if there was something overhead to keep customers out of the rain while they figure it out. Last night was dark raining and blowing. I still really like this site and will continue torent from here.
People were very nice but I waited over 30 minutes to confirm my reservations and purchase moving material. Appeared men that normally worked outside had been pulled in to work the counters because employees called out?
I have used this location a number of times and will continue to do so.
The counters relationship to the front door is ridiculous. You enter, can't see the counter, and have to guess if it's to the left, right, or you're in the wrong building. Once you find the counter, it goes pretty well.
The gentleman that rented the trailer to me was friendly and professional. Kudos!
Your yard help seemed pretty great too!
Friendly and helpful staff great security system!
The van itself was fine although there was some garbage inside the cab, and the outside was covered in dirt. We didn't care about the aesthetics, so that wasn't an issue. What was annoying was that I had spoken with someone on the phone (Jenny, I think, who was very nice) who gave me a quote for the 2 week rental of the 9' cargovan of $574. I asked repeatedly if this included all taxes and fees and she assured me it did. I made it very clear that I was asking if there would be any other expenses (other than mileage overage or damage to the vehicle) we would have to pay, and she said no. When we collected the van on the 22nd we were surprised to find out that did not include all the taxes, and that there was another $57.50 in taxes. Please make sure employees do not mislead clients regarding these "hidden" costs in the future. If we had known up front it wouldn't have been a big issue, but we budgeted a specific amount for the van and this bit in to our budget for other items.
The pickup was clean and ready to go at the time I needed it. Thanks
Mixed results with this location. They did not have the Cargo Trailer (6'x12') so I after more waiting than I'd like to have had, I settled for a smaller (5'x8') barely large enough. But they did discount me a day on that smaller trailer.
The cab of the 10 footer smelled like a smoker's bar. Also the courtesy light in the cab and in the truck stayed on so long that I thought that they would run the battery down... but they eventually turned themselves off.
I drove a 15 ft truck from Anchorage to Marysville, WA and had zero problems, despite being very apprehensive at the start. Checked the oil every day, but never had to add any. Truck worked great.
There was only one person working behind the counter and it took a bit to get checked out.
I have multiple issues with the service I received recently. First, when I picked up the truck, it was littered with what I identified as dog hair. I am very allergic to dogs so, the next couple days was uncomfortable to say the least. My next issue is, when I returned the truck I forgot my garage door opener (my fault) I chose to then phone ahead to see if they would locate it for me, no problem right? I was wrong. I called the store and left a message with the customer service call center and was assured I would receive a call back. After waiting 5 hours for said call, I called again to repeat my message and was again told someone would return my call, wrong again. I am currently on hold for a third time and the call center is having trouble reaching the store manager (Traci H.) I finally got through and I was asked to hold because "she had a line of customers" am I not a customer too? As of now the issue is still not resolved. I am very unhappy!
In and out quickly with the best price !!!!! No regrets !!!
All employees were friendly and helpful - can't think of a better way to get new customers than by word of mouth when you are treated well in a friendly manner.
This location earned my confidence back after a very unimpressive customer experience at a different Anchorage location.
Professional and friendly.
Great customer service, and exactly as advertised.
I couldn't believe how smooth our transition was made by using Uhaul.
only problem I have is not being able call the Seward International outlet Direct
The price per mile is ridiculous. I already have to pay for the fuel when I use the truck, charging an extra $1/mile is absolutely ridiculous. The IRS rate per mile for driving reimbursement (meant to cover depreciation and fuel) is only $0.52/mile so to charge almost double is crooked.
Everything was perfect and very easy
The facility was convient, easily accessible and clean.
truck was very dirty, smelled like fish and now some our items we moved smell and will require cleaning
The vehicle was absolutely DISGUSTING on the inside (it's Alaska so the outside of the rig didn't matter). Please clean (wipe down and vacuum) vehicles before allowing someone to rent it.
All were VERY helpful and explained how the equipment worked!!!
Thanks very good service.
The people at this U-Haul are wonderful and the storage units amazingly clean as is the equipment. Everyone is willing to help and friendly which is a nice plus - but - this location is a safety hazard with equipment parked everywhere in a lot that is too small for the operation. It would be amazing for you not to have regular accidents at this spot as you have to walk around all types and sizes of equipment (and supplies) parked everywhere. This location is an accident waiting to happen therefore I wouldn't use it again but would use U-Haul as my experience was positive.
Excellent service with a smile!
The truck was delivered dirty outside and inside. Misrepresented price of $19.95 day as it cost 32.25 plus 10.00 for insurance a day. Contract showed additional days for $78.95 and we were charged $96.84.
Front tires on the truck had irregular wear on the outsides of the treads.
Aimee was outstanding. I thought the parking lot was dirty and could have much better upkeep. The first guy I talked with was not impressive. Aimee dealt with my issue and took ownership. Her service will make me a returning customer. But I think the parking lot should be kept up better.
This is probably the worst experience I had, the pick-up was really dirty and smelly. I know you were busy in the peroid, but it shouldn't be hard to cleam it before the next customer.
The vehicle I rented was "overbooked". Had to get a bigger vehicle I didn't need which used more gas. Never using uhaul again
Great location and great support by management and staff!
Vehicle was dirty and had excessive animal hair all over. The vehicle itself was efficient and modern. Very nice.
Great staff and great service!
I was not asked about what lication I was moving to before pucking up the trailer. The trailer broke down twice while I was moving and since I returned it customer service has not been helpful to me at all.
The process seems very streamlined and efficient so no change is recommended. Keep up the good work.
The truck cab was not very clean, but otherwise this location provided great service.
I had a great rental experience with both the lady(April) on the phone helping me via ph after hours the night before making my reservations and with the gentleman who assisted me at the counter that morning for pick up. You guys rock! very professional as well as super courteous!
Service was excellent
Reserved trailer for one location, showed up running a tight timeline and they inform me that I will have to go to a different location to pick up a trailer even though I reserved one there. No email or phone call to let me know resulted in me loosing an hour and running behind schedule.
Occasional I have to wait longer that I expect.
Truck was a little dirty in the cab, but ran well. Staff was friendly and helpful.
Hire more staff for busy times.
In and out in about 5 minutes. Gentleman disconnected the trailer for me while I was turning in. The only trouble I had was finding a car wash to clean the trailer. It was dirty from the ride and wanted it in better shape when I returned it.
Keep equipment lanes nearest the build clear and ensure adequate turning radius and trailer clearance for tow vehicles and trailers entering and exiting the lot - seemed very congested and i barely made it out to the main road because trailer leading edge on the front corner came so close to parked vehicles.
Also, you only had two guys running the entire operation on 8-11-16 due to other scheduled employees calling in sick - they both did a superb job and had fantastic attitudes. Really impressive.
Be sure you deal with the Manager directly; she is very efficient!
Thanks for the service! Well done. We will use in the future if needed.
Clean up cluttered interior.
quick in-and-out, nice folks -thx! been back 3x in 2 weeks.
Cash customers should never be turned away.
The truck was dirty inside and is smelled.
My van was late due to another customer returning late, but the staff was patient and persistent in solving the problem. Everyone communicated well and had a great sense of humor, so it turned what might have been a frustrating experience into a great experience. EXCEPT FOR COLIN WHO IS SMART ALECK! ;-)
Don't insist on a physical address because I had none. I had left my hotel and was preparing for a flight so I got frustrated with check in girl. Otherwise, everything else was awesome. Everybody was so helpful even when I came back and had to rush to airport. Thanks!
Wait time after the appointment time was 20 minutes.
Excellent service again and again from the staff to the condition of the trucks and vans we have used. A big thank you to all for being a part of our busy lives!
The Phoenix-based call center was atrocious, idiot assistants who cause confusion by not acknowledging where they are located, no knowledge of state abbreviations, don't understand the difference between utility trailer and cargo trailer... on and on...
We were very happy with all aspects of Uhaul.
I always feel welcomed when I visit this location,, my needs are met with excellent employee interaction... I have and will continue to recommend this location to friends and family...
The cab of truck was filthy, where was my chlorox wipes, we rented in silverdale wa same truck, wow what a difference, Washington was super clean, alaska YUCK
The staff could be nicer, when I declined to get insurance, the sales associate gave me attitude. it's my choice if I want to purchase the insurance. Hold time on phone calls is ridiculous!
Picking up and dropping off was very convenient. Great job!
My truck worked, surfaces were clean and served its purpose BUT the reason I submitted a no was because my vehicle smelled BADLY of cigarettes. I just feel you should know this in advance.
Also, more than 18 hours AFTER my vehicle was returned I receive a voice message and phone call asking WHERE my UHaul was??? That it wasn't on the lot. An agent said her manager would call me back ASAP. Was just a very concerning situation that NO one had a clue where it was. All the while, I find a receipt in my email stating my return mileage and charges AND never received a return call from 'the manager'.
Not sure I'd use their services here again.
I feel I was ripped off and you did not keep you guarantee. I booked my reservation early 2016. I then called two times after this to make sure I would have a truck when I got there. When I arrived in Anchorage 4pm 7/17/16 I called the u-haul number and told them I was coming in. They told me they did not have a truck. They apparently didn't even know I had a reservation. I explained to them that you guaranteed me a truck. They said they would see what they can do and call me back. They did and said they were sorry but there was no cargo vans available. They offered me a larger truck, I said no that is not what I reserved I needed the cargo van. Your rep then said I am very sorry but we do not have any, I am sorry. I then Called the main office and told them what was happening they then transferred me back to Seattle then some where else and finally I was told they would get me one by 5:30 pm Sunday.
When I came at 5:00 I filled out the forms and was given the estimated bill. I reserved 2 weeks with 750 miles a week plus an extra day. I was billed what I was told 284.99 a week or $569.98 but they billed me 78.95 for the additional day with 100 miles included. I argued that I was never told this price when I booked with you but was told I would get the cheapest price. Your cheapest price is 19.95.
I was billed for a total mileage of 1500 +100 or 1600 miles and only used less than 750 miles or 1 week.
Also the van they gave me had no decals and was full of scratched and glue on the exterior. I asked the attendant and he told me it was stolen and they just got it back.
So no I am not happy with your service and was ripped off.
Contract #8724 6026
I want my money back for the cleaning fee. I cleaned the trailer thoroughly inside and out. If this is how you treat customers thinking you can bully them into extra payments, its not true.
I had placed an online reservation and when I went to pick up the vehicle, there was a hold on my reservation. It seems another person, no relation, with the same last name as mine had done some damage to a rental. Scary, because UHaul tried to tie it to me. The issue was resolved by friendly staff, however, I will be very sure when I return a rental back to them, all in agreement of the excellent condition of the vehicle upon return.
Consistent and expectations met each and every time!
I think you should have a discount for seniors and military with ID.
After making a reservation for an 8 ft. truck, we arrived and were told we would have to take a van.
When we returned the van clean we were charged a $25 cleaning fee.
When a dispute was submitted regarding both the cleaning fee and the $50 "U-Haul Guarantee" we were told that we would be contacted within 72 hours. This did not happen.
When I called back I was told that the $25 fee was returned (but have no evidence of this) but that they would not help me with the U-Haul Guarantee. When I trying to make the point that this dispute ticket had already been opened, I was hung up on by the agent.
I think when a customer tells them that the tires are not in good enough shape for traveling the Alaska Alcan they should consider changing the tires the tires are dry-rotted and had to stop all the time and air up rear two tires the trailer had a swing to it anything over 50 miles an hour when asked at the tire shop in Canada about it they said that it looked like the axles were not tracking each other properly maybe a hanger or something was bent so my trip from Alaska to Florida was at 50 miles an hour the whole way for what I spent renting this trailer I should have just bought me one and it would have been a better trip
The best location and service
The box was obviously handled carelessly. Half the latches were destroyed at pick-up. Terrible customer service. I was forgotten while on hold for 30 min and no one seems to know what is going on.
Perhaps small packets of nuts and a bottled water would be nice once in a while!
Nicer counter workers, too much attitude and sass.
I have rented from U-Haul for over 40 years, 5 times were major moves. I have always received excellent customer service. Not so this time. I returned the truck 3 hours early. I returned the truck with a "FULL" tank of gas, that was only 3/4 full when I picked up the truck. I did go over my estimated 100 miles by only 10 miles. So I asked if I could have a discount due to the early delivery and the FULL tank of gas. Was told "nope, company policy" and in a rude snippy way. Then I asked again, was told " lady, it is what it is", again with the same nasty attitude. I'm VERY into Customer Service. The difference would have even been in your favor money wise. This guy failed. Unfortunately for U-Haul, I doubt that I will use your services again. There are other companies I can call..........
Since I have been renting from U-Haul in Alaska it has been the best service over the past four years and I am looking forward to renting from you all again thank you and God bless
Your people did a great job servicing the trailer we used. We drove it 4000 miles from Alaska to Texas with out a single issue. Thank you for being so thorough with the maintenance.
I rented a truck for 5 hours but then 2 hours in I was thinking, I need more time, so I called customer service, the 1-800 number, they wanted to charge me 30 more to extend my hours by 3. it doesn't take a rep any time to change the time in the rental, maybe a $10 fee would have been ok, very disappointed in that service. sometimes the time gets messed up, don't try to scalp the customer, work with us. you don't need to create a new contract, I already have the truck, just change the time. $30 dollars is not a good price.
The equipment was clean, low mileage, and ran great. Will use again and gladly recommend to friends.
The vehicle I had reserved was not available even though I had been told it was.Not a good situation as the vehicle they were able to rent me was far too big for my needs
Professional and courteous customer service!
Everything was perfect from picking to turn-in.
Showed up for my 8:00am reservation. Was given keys to a vehicle and told to find someone outside to pull it up. Then waited 29 minutes for them to pull the truck up front. 3 people who showed up after me were given vehicles and left before mine arrived. Very unsatisfied.
Great service like every week. I would recommend the old seward location to anyone who wants to rent a U-Haul. Thank you so much!
You guys are fast and professional as always. I use your trucks from time to time for my business. Always been jappy
We love the Dodge cargo vans! Ford Transit vans, not so much.
Everything was very smooth and well organized. Definitely would recommend.
The A/C in the truck was not functional. I could hear that air was blowing but not out of the dashboard vents where the dial was set. Otherwise, the truck functioned perfectly.
My experience with service was great, the truck was clean inside and was in the good working condition the only thing that I did not like was the windshield. It was covered with smushed bugs remains:) I believe that this truck was used out of town before me and the windshield was not cleaned. It was hard to see even after I splashed it with the water and cleaned with windshield wipers. It just smeared all these stuff everywhere. Otherwise the staff were friendly and very helpful.
Great location. Very customer focused. Good bunch of people.
I was very pleased with the selection, professionalism and knowledge of the staff at this location. Some U-Haul outlets share space with grocery stores, laundromats, etc, and my experience at one of those kind of locations was that the selection was poor and the staff not knowledgeable. I'm sticking with this full service U-Haul location, and have been there twice recently with a good experience.
Customer service was excellent during pick up and drop off and they were quick getting me in and out. Thanks Aimee, Ken and John! The truck was poorly maintained. Consumed a lot of gas for the 30 or so miles I put on it, made a loud whistling noise when I got the RPMs above 3,000 or so, needed an alignment and brakes squealed quite a bit. Worst truck I have rented by far.
Dropped of U-Haul after hours and used a convenient key drop.
The truck was great. No problems.
This place was great cause they went above by jumping our personal car upon arrival. where I noticed area for improvement was when we first pulled in we were confused on where to go and what we were doing and the workers at first acted like we wernt there.
The employees were very professional and efficient
See me when I come in the building.
Thank you! It was a quality experience and great price in a time of need.
nothing you are at the TOP of the game.
Truck smelled I know the people that rent are to blame but good gosh smells like old Sweaty Drunk
Great personal service, Thanks
its new n easy to drive thank you very much.
It was very easy to rent a Uhaul truck to move my stuff and they dropped the price because I brought it back early. This was very convenient. Thanks!
The gentleman who helped was very helpful and polite. I would rent a truck from this location again.
I rent Uhaul regularly and the whole crew at this location give excellent service.
The only hic up was when the service counter person questioned the number of miles I had driven. "You drove 540 miles?" I said no, not even 50. She found the right figures and all was well.
To start my U-Haul experience as I began with a trailer that was almost 30 years old I was also given false information on many topics including a refund that was not going to be given to me like I was told for and 8 day rental that I only needed for 5 days. On top of that while traveling through the Yukon Territory the running light circuit on the trailer was drawing far too much resistance and ended up melting my headlight switch which resulted in the cab of my truck filling with thick smoke. Due to the fact I am a automotive technician and always carry a spare tools and parts with me I was able to fix the issue on location however did not have cell service for the remainder of 2 days I was in the Yukon Territory. When I arrived at Great Falls Montana U-Haul location I noted down all of the issues that I had and also inquired about the refund for the remaining three days for the rental I was denied any and all refunds regarding repairs to my vehicle including the switch that needed replaced and the days that I did not use the trailer. Furthermore I contacted the manager at both U-Haul locations and was told I would be contacted back within the following business day and that was 4 days ago. My experience with U-Haul is very poor I felt I spent a great deal of money for a very poor condition trailer and then was lied to numerous times. I would not recommend U-Haul to a friend!
Lot is overcrowded, and looks not well organized. The trip from the front door to the counter is not appealing, and the greeting at the counter was a bit lacking. The exit after returning the truck was poorly staffed, and staff not exactly user friendly.
Always great service at this location. Easy pickup and drop off.
I continue to rent from this location, as their customer service is terrific.
Need more space very small parking did call to make reservations very poor customer service local office did great job and have excellent customer service
Fast, I appreciated not having to wait around for someone to help me.
Passenger compartment was not clean, muddy doors and floor mats.
Truck was filthy. Inside and out. Windows and mirrors weren't clean and inside bed area not swept. Large dent was in right rear door that had not been sticker marked. Little bit of attitude when I pointed it out. Return staff very pleasant.
I am the director of a camp of 160 kids and we have used your trucks for the last 3 years to move our stuff from storage to the camp. My frustration this year was that I offered to pay ahead, to pay over the phone, to bring a check, the only thing they would take is if I came to the desk with my credit card at the time of rental. Given that I was the director of the event, that made it very difficult. I recommend you change that policy. If I had been able to pay ahead, or leave MY credit card, I cannot see why that would not have sufficed.
Rental truck was quite dirty in the cargo area and needed to be swept and mopped out before use. The exterior and drivers side floor was muddy. Counter was too busy to review with them and lot attendant pulled the truck up and walked away. He didn't even acknowledge me or ask if I had any questions.
My sales person, JK, was extremely courteous and helpful with my transaction. This gentlemen needs to be commended for his expertise with the reservation and check out process. Very helpful with relocating the truck for me as well. Thank you
I was very happy I could rent a van via the internet in the middle of the night and pick it up at a specified hour the very next day. Great! Thanks.
I stored my household goods for 2.5 years. I was granted a 3-day grace when it came time to vacate! Overall a very good experience.
The auto transport we were given was not road worthy. All four tires were bad. They should have been replaced before sending the unit out. All 4 tires had to be replaced on the road and U-Haul still has not paid me back for the costs incurred and delays on the trip.
Trailer had trash inside it and was dirty on the outside other than that everything was fine
Tracy and Chip ware great. They were so helpful, kind and sweet!
Clean transaction. Vehicle was ready to go, used it for what we needed it for. Dropped it off. Were charged appropriately.
Great counter and return service. Very fast, friendly and efficient. Great job everyone!
I thought it was trulely excellent!
The truck is old,,,,need new truck
Put a bigger dolly next to the smaller one in the back just in case. Besides that the location was convenient, uhaul truck was given to us at a timely manner,was quick and easy. Thank you for service.
99% of the people that work there are marvelous!
You accidently charged me for an extra day but when I called the employee refunded me right away and was very polite. So thank you.
When the hauler was attached to the tow vehicle, it was not secured. When loading the cargo vehicle the receiver came unattached to the hitch, due to your employees oversight and damaged the tailgate of the tow vehicle, near causing severe injury to the person guiding the cargo onto the hauler. I am completely dissatisfied and will be filing a claim against uhaul.
The vehicle wasnt clean had to request that they come out and clean as they would want it returned clean, had dog hair in unit and I am allergic to dogs as well, so 1st stop was to get some benadryl but other than that everything was okay
Customer service at the location was especially slow and they failed to explain how final billing and mileage works (once you return the truck--in my case). That is why I gave an "Average" rating.
I tried telephoning said location twice... just got busy signal both times. A recording would have been nicer.
Never made it there due to uhaul rental truck breaking down.
Employees friendly and very helpful! Definitely use again!
I am still waiting on my emailed receipt!!
Treated me like a criminal if I didn't get the truck back by a certain time when I was trying to work out agreements for extensions and they were not clear in the beginning of the contract what the terms where. Different staff said it would be no problem. Then I get threat calls it had to be back unless the recharged my card. Just not happy with the way I was treated and tossed around. I used the truck for 8 days while I kept in touch everyday to let them know my plans and paid in full upon arrival when they said it had to be back. They wouldn't give me the option to pay more and extend it. I will never use Uhaul again.
Fantastic service. Unfortunately, I had to tape the bumper fascia to the van body. It was torn up and hanging, so it kept banging into the bumper on the freeway. UHaul office has replacement parts on order for it.
Great Help. Gave us clear instructions on driving the ALCAN highway. Loaded our Jeep on a Auto Transport. Hitched it to a 15' Truck. Eight days of driving and 3000 miles later we made it with no trouble at it.
The guy i delt with was dan sychunzk or something like that. But he was very rude and not polite..when i got there i was told he didnt have my trailer and i waited 30 min with no answers on where my trailer was. Theres a whole lot more to rhis than that but itll take forever to type. I will never use uhaul again from that location and possibly never ive never been in a crappier place of bussiness
Still waiting to complete resolution from your national level to an equipment breakdown during the move.
Customer service is excellent!
Your employees look homeless
only issue is. not much room for parking to unload. other trucks have to squeeze by. too close for comfort.
Really helpful and friendly staff.
I feel very good especially with regards to the security of my personal belongings inside the facility.
Uhaul made my move easy everyrhing is great prices quality. I even got a free month of storage.
The building has a variety of sizes. The 24 hour access option is very cool.
Your business was excellent, as well as staff. I am very pleased.
Every time I went to yard had to either ask to have van moved or work around one to get to my unit.
Just wish you took my crazy nasty untrustworthy ex belongings out the storage unit and burn it. Other then that you guys rock
My trailer fell over, and the staff was both helpful and extremely friendly in a time when I needed it most. They also had a good sense of humor, which I appreciated and helped me out.
Storage is expensive and the late fees seem slightly predatory. But, that`s life. The staff was exceptionally helpful and friendly. The manager Tracy, was very helpful and I`ll miss working with her.
Everything was good. It was really expensive. That` seems to be the norm in anchorage, though.
I liked how cheap and affordable it was. Even if it was less than a month that I used the storage still was good enough for me. Thank you
We needed to use the facility for a few months while we were selling our house. We were very pleased with the help we received
We were very satisfied with the Anchorage Uhaul location. Prompt and easy communication, on time, and professional.
All the staff was very friendly and accommodating.
The service was very friendly fast
Nice facility. Helpful folks.
The storage facility is fine. Clean and well-maintained. But driving access is always blocked by extra Uhaul vehicles they are very disorganized. So it gets a C.
There is way to many vehicles stored all over the lot. Anytime someone parked in drive space to unload no one can get through because of all the u haul vehicles scattered everywhere.
Unit closes too early for access after work.
UHaul vehicles being stored in loading areas making it difficult to access storage units. Not enough space to enter comments here.
This facility is very inconvenient
Great Staff. Everything went smoothly
Great staff. Good to work with.
Though the access hours were convenient, it would of been more convenient if the storage stayed open till 8 pm. Besides that, it was a great experience dealing with uHaul.
I wish the price for 2 would be a bit cheaper as for the move we had to get rid of a lot of household goods. But I do appreciate the service
Thank you for everything Uhaul
Ihad a little damage to several pieces of furniture. Overall was not too bad.
I would like to see you be able to prorate the month. For an example, if i am billed the 1st -1st and I want to move out mid month I should not have to pay the whole month. Bad customer service.
Too pricey for storage unit, was small for the largest available and no light inside the unit.
Its stated that I have 24 HR access, but yet I was told that when the business is closed so is the access to my unit. Puzzled.
I have been a customer at this location for well over a decade and have always had great service.
Parking and traffic flow at location was horrible. Inconvenient to access unit. Increase in rate every year for a small space.
Staff was friendly and helpful.
Communication was awful. I got the run-around every step of the way and then they delivered my box to the wrong location.
EVERY TIME I went to my unit, it was blocked by a Uhaul vehicle. It made the 24 hr access impossible and normal hours frustrating. I spent 20 min tracking down an employee and waiting every time.
The manager handled my transaction. She afforded the opportunity to view some units for comparison then rented two suitable storage units.
Would have liked to get an email back from manager when I submitted it over a week ago.
Staff was very personable and helpful.
Very unorganized, untrained employees, security severely lacks
Anchorage U-Haul has come a long way, I was pleased. It used to be horrible, now it`s excellent, thanks,
Very good experience. Got a truck and storage unit the size I wanted on very short notice- made my whole experience of moving a lot less stressful.
I found the customer service was professional and helpful. Thank you.
I am going to miss amy. she was very nice to me
I had a very supportive experience - thanks to Rikki`s assistance - in obtaining and using my new storage unit. The size is good. Not thrilled with stairs but at least its heated. Everyone was nice.
No, it is extremely difficult to access storage unit due to their excess rental fleet parked along the storage. Often competing with other customers for parking.
The service and staff was great. Very friendly and helpful, but the overall outside storage facility is too small and cramped.
Driving between buildings is unsafe. I injured myself because of all the u-haul vehicles parked around the buildings. Call me 9073010678.
Storefront was poorly laid out, the entrance had been haphazardly relocated to a side door
This was the worst U-Haul store and storage place I have ever been in and I would not recommend it to anyone.
The fact that I could not contact a local represresentive, only a call center caused me to move IMMEDIATELY!!! I had a simple question. No one locally would cal me back.
I have no complaints The staff was very helpful and knowledgeable
Overall, I enjoyed my experience of renting a unit from U-Haul. My only complaints are the lack of lights w/in the unit and the early closing times - extending the hours to 9:00 pm would be ideal.
Great U-Haul! I didn`t know they didn`t pro-rate the storage but they still worked with me after moving out of my storage unit only 5 days after paying it. They saved me $150 bucks!
when I came into the store they seemed really busy but very short handed they probably need to bring on a third body to help with any issues that may arise and help customers get out quicker.
Everyone was extremely helpful to make a stressful moving experience pleasant
All of you were wonderful!
free storage promotion that offered one free month with every trailer rental, good for one year, could be used at any facility, could be transferred to anyone. Horrible experience.
Access from the street is very difficult, and the lot is very small, causing traffic constrictions at busy times.
It became too expensive for the limited service. Frequent raises in rent, shorter hours, long waits for help, and no return of unused rent. There are better options.
It was very hard to access my storage. It was hard to find someone friendly or helpful to answer questions. I hope I never have to go back there.
No pro-rated final month refund although even 5 days after payment. Poor business practice: I won`t return or recommend. Also, no drive-up heated unloading area last winter.
Tried to charge me an extra month
I had no problems with this shop. all of my problems was in Florida.
Traci and staff went beyond my expectation to make sure I had a great experience at U-Haul! Two thumbs up!
The box to TOOOOOOO small for the price!!!
Customer service is awful. Poor professionalism. Cramped lot, can`t even load/unload into storage unit without employees making me move my car constantly. Very aggravating and inconvenient.
Good storage, good access . Military discount! Decent prices.
service attendants very helpful.
It was a very positive experience all together and I would recommend U-Haul to others in my same situation.
found out that because my 4 boxes were on two diff. contracts that i was charged more for shipping than should have,will i get reimbursed, i really doubt it
The Anchorage location was great but the national call center is another story... they flat out lied to me about reserving a first floor unit. Not cool. The call center would get a poor rating.
The staff was very helpful and assisted me with everything I needed. The customer service was excellent which made my move easier. Thank you uhaul of anchorage.
Staff always willing to lend a hand or offer help.
Accommodating staff with excellent customer service skills.
The staff on hnd was there to assist with our storage door being off the track and our uhaul trailer door being frozen shut. The young man on site helped us right away which was nice.
Need to provide better customer service. The U-Box and shipping of my items were ok. I just felt like customer service wasn`t organized, rushed, and sounded chaotic over the phone.
My u-box was extremely late and new charges kept popping up. This was probably the worst experience I have ever had moving. I will let everyone I know who is relocating to not use u-haul or u-box.
Box was in poor condition. Hinges were bent and wouldn`t accept locks. Ramp couldn`t be used due to angle on trailer. Didn`t need movers but two showed up. Refund due?
When securing the unit the 10X15 was quoted as heated. When I arrived the 10X15 units were not heated. I changed to a 10X10 heated unit and hope everything fits inside.
I am pleased with my overall experience.
Service was good. It is sometimes difficult to deal with vehicle traffic outside/around the site. Tight fit especially if there are multiple propel loading or unloading storage.
Thanks for being the only place with a shipping crate tha comes to Alaska
Access to the rear building can be tricky with a trailer -- it`s very tight, especially with the UHaul pickups parked along the fence and building. But once in front of the building, access was fine.
I love this location!! They are always helpful and very attentive to their customers!
I was very dissatisfied with the customer service I received at the Anchorage U-Haul/U-Box facility. And they ripped me off for $30 on a $60 deposit.
Terri, the manager, assisted us and was awesome with customer service. Thanks, Terri, for making our relocation successful.
Awesome customer service!
Staff was rude and the driving lanes were blocked with unused trucks. Very difficult to deal with.
BillingBarbaricHarassingEmails-LoansharkFees-NO CUSTOMER SERVICE-MgrTracyRudeCondescending LackCompassionNEVER UHAUL AGIAN.FeesRidiculous LookAccountHistoryJUNKFEESWorstExperienceEverLocalBizFromNowOn
It was a pleasant experience because of the friendly staff.
Very handy other then not allowing the ubox on a uhaul trailer outside of 50 miles of Anchorage which made it much harder to move my goods!
Lubbock Tx Uhaul was disorganized but finally got my stuff shipped. Was told it would be a month but only took 2 weeks. Anchorage uhaul was excellent and staff very helpful.
Staff was very polite and courteous although only a select few seem to have the expertise to handle the ubox all the way through from reservation thru shipment with storage rental and insurance.
the unit that was rented to us did not have the lock repaired, when we finished and wanted to go home we closed door only to find the latch was missing, i had to wait about 1 hour to get it lockable
Lack of 24-hour access was disappointing, but otherwise I had no issues with my patronage of uHaul storage. Great location, set-up, and ease of access.
Great staff. Excellent customer service. Poor system.
Parking maneuvering vehicles about this facility is very difficult. There is insufficient parking for amount of business this location attracts.
The swipe card system is flaky and the lights went out a few times last year.
If someone would like to call me, I would be more than happy to tell them about the WORST moving experience I have ever had. It`s stressful to move but this was a NIGHTMARE! 907-244-4375.
I signed up in jan for monthly but every month they would send me an email to say I was over due. I had to go in and pay. There was a lock on the unit they couldn`t find the key they had to cut it off
Staff was friendly and efficient!
I like the facility, the carts available, the recycling place, the cleanliness, and the fact that a rest room is available on site.
Staff was very helpful and efficient!
Charging me storage for boxes that are in transit, not storage, is larceny.
Please spell my name correctly. Letitia Tyler. Comforting, friendly, helpful.
It was frustrating experience: poor communication, card reader not working, had to come back a 2nd day, long story, but not enough space to write here.
I was disappointed that the U-Box was not shipped on the date that I expected. As a result I waited an extra five weeks for my household goods.
I appreciate the service I received yesterday after my 5,890 mile trip.
Very clean, very professional
Very friendly and helpful!
Staff was very very helpful. Traci was amazing, she is an awesome manager. Would definitely recommend this Uhaul to everyone I know, already am actually :
We canceled our unit reservation after 30 minutes of absolutely inept counter service, where the girl had no clue how to complete the rental. Nor did anyone around her.
I`ve used your service quite a few times and it`s always been a good and easy experience for me to get exactly what I need to get the job done. Thank you!
box was early. staff very friendly and professional. so glad I found you on the web. and so glad you had uboxes.
What I have to say takes way more than 200 words...obviously you don`t really care about customer feedback.
This has been the worst experience I have EVER had
The staffing manager was very helpful in getting me in a unit that fit my belongings. Not the other way around. This is greatly appreciated.
It`s minus 20F and they are ready with the U-Box. They hooked me up, checked my lights, explained procedures, and never missed a beat. That`s the best of the best.
The young male employee with the softspoken voice made our experience very pleasant. Went out of his way to meet our difficult needs as others didn`t seem so willing. make sure to ask for him
Gas gauge did not register untill truck was moving staff said they would manager Traci and she would take care of it this never happened she did not no anything about it when i returned in 2 wks.
The manager went above and beyond her duties to accommodate me.
Parking was a complete nightmare.
good idea, but boxes are very poorly made. 2 of mine arrived with the lock broke away from the box. the screws stripped out.
The only complaint I have is not enough local in house` people to answer phones. Four out of five times I was transfered to Arizona and then a message was sent to Anchorage to call me.
The office is a bit cluttered near the counter. Makes it difficult to access for service.
I WAS NOT SATISFIED AT ALL! CALL FOR INFO 9073588788 I KEEP BEING TOLD IT WAS TOO LONG
Paid the month of October 2012, and found residentcy October 5th Moved everything out 10/7 Rented a U-haul moving rig, not even credited to the U-haul rig, or Pro-rated and given a REFUND~!
Pleasant and helpful staff. However, our overall experience was very unpleasant. Terrible parking and storage units were not easily accessible.
I was lied to. I reserved ground level and got 2nd floor. I was told the first month was free since I also reserved a truck but on-site was told it wasn`t free. I plan to call BBB.
The poeple work here are very rude.
Clean and accessible facility. Worked well for our short term 2 month storage needs.
only because it was hard to open the outside door for the 24hr access in winter, that I don`t give excellent.
You offer no prorated for ending early. Very unreliable and terrible calling system. Will look for other company.
The anchorage branch was awesome and gave us a free month of storage for our troubles but the santa rosa store slacked off and was the original cause of our problem.
Aimee was very professional and had awesome customer service. I really appreciated it!!
They did not do as the told me they would when I opened and closed my unit.
Veronica in your Old Seward Rd location was WONDERFUL! Your phone system which directs me to Phoenix is STUPID! Can`t call the local office, REALLY??
Charged $500 more than quoted for the shipment. The quote wasn’t entered into system. Communication with U-Haul was very poor. Phone calls were not returned. U-Boxes delivered 40 miles from my home.
Everyone was very friendly and helpful.
I was told my card would be charged automatically. It wasn`t, I got a late fee.
Everything went well with our move. The Ubox made it to our location much quicker than we expected which we appreciated. Thank you
Worked well for our needs
The general manager at the Anchorage, AK store is the worst manager I have ever delt with, if you would like more details I will need more the 200 characters
However, my guaranteed time for truck PU was three hours later.
U-haul has seemed to upgraded their customer service from a couple of years ago. They were very prompt and courteous in helping people, even when they got busy.
i disliked the entry check in. check in, walk more steps. ok if the room is nearby, but a pain if far.
Disappointed when told there was no prorating. When my wife asked if we would get any money back the checkout person did not even look up, just shook their head. My wife had to ask for an explanation.
Very hard to drive in and out to get you belongings into and out of storage unit. Should be no storage units on the perimeter of the building and NO U-haul trucks stored on the 1-way driving route.
24/7 access to all storage areas would be appreciated.
My only problem was with the access card not working.
Everyone was very polite and helpful, thank you.
Access hours ending at 6:30 are too early. Too bad it`s all done with the hope of everyone paying 10 dollars more for 24 hour access. I won`t choose UHaul for storage after this move.
the facilities were crowded, but the staff was quite nice. the box wasn`t ready when we requested it, but they worked quickly to get it for us.
Very pleasant and helpful staff.
The trucks infront of my unit for weeks was somewhat rude and I called 4 times to ask to move them and all in 3 weeks. People pay decent money for units consideration for open access would be great.
The staff was really helpful. I would and have recommended this location to all my friends.
The ENTIRE EXPERIENCE OF THE OLD SEWARD UHAUL WAS AWFUL!! it very hard to navigate, cluttered dirty - I WILL NEVER reccomend your facility - I am very disapointed in the service that was provided.
Phone for Anchorage store should go to the store instead of call center. Staff at call center and store gave us conflicting information. Store tried to make unauthorized charge to my credit card.
was hoping for better access time in the evening maybe to like 10 pm but i will work around that .overall it works for me
It seemed pretty well organized and friendly people working there.
It took 7 weeks to receive my U-Box. I had a difficult time contacting and communicating with U-Haul staff. I did not feel confident in the service.
Best pricing in town by far and the service was top notch!!
Sales staff was great, thank you!
great everyone is professional helpful and friendly
Best rates in town by far!
One femail staff at the Anchorage office was not helpful, rude, unprofessional, and we seemed to be a burden to her. Our U Box was not ready on time.
overall good experience....had times when i waited a really long time in line and others short but always good service.
The staff was excellent. Great customer service the product was perfect as well. I am very pleased and have already referred a few people that are moving as well.
Goodmoving experience. Delivered and everything was as we placed it. Would use again
The staff appeared grumpy most of the time that we needed to deal with them. Other than that the facility was clean and secure
Poor facility layout and rude staff is what caused me to cancel my unit after only a couple months.
The young lady at the desk - I think her name was Veronica or Victoria - sorry can`t remember - anyway, she was exceptionally friendly and helpful. She deserves a promotion or a raise - or both!
delivery time, customer service and transit tracking leave something to be desired. Suggest upgrade of phone system and website to be more dynamic and make it easier to track shipping progress.
Akron UBOX rep wonderful. Anchorage rented out the cart to get my UBOX for 10 day and charged me$100 extra. Girl did take fee off. Akron told them it was coming.
I appreciate the fact you care enough to ask.
This is my 2nd time storing with this U-HAUL facility and I am always pleased with their service, hours and cleanliness of the units. Thank you.
I found the units I rented to be clean ans usae to access
When I got there I was told nothing was available that they always overbook reservatons. When I made a stink suddenly a 5x10 was available. AWFUL Counter staff!
Thank you! Traci Huberty has awesome customer service personality she is was a friendly professional with a keen sence of customer meeds. And what a memory! Traci is an asset to the Anchorage team!
why is it so hard to get a receipt??
Slow service, overpriced storage
U-Haul of Prescott Arizona was horrible,awful and incompetent. Once my stuff made it to Anchorage the staff at Anchorage U-haul was wonderful and helpful!
facility is great, rental trucks trash, mirrors loose, brakes pull to one side and fuel gauge inaccurate, makes for a diturbing event.
The only problem we had with the Ubox was that our initial reservation was lost in the system and we had to wait a day and a half to get a newly reserved Ubox. Otherwise, good experience.
This is a good crew that runs this place, they keep it clean, are polite and assist you when they can. Good people.
The staff was very friendly and helpful and Aimee was very kind to me when I was very tired.
They could not get my storage unit out after 3 hours of calling them. I ended up going elswhere.
Great service and great environment
Got exactly what I wanted. The staff was very polite and helpful.
Ms Mitchell was awesome. The u-box experience was very poor. The box latches came open while driving around town! The non availability of phone reserved storage units lost my business to Best storage.
They were very helpful would tell anyone about them