I just hope the company can invest in a fence to all locations that don't have one because we noticed that when we were going to get our van the gas tank was open and it did not have gas but they gave us another van with gas because the los Feliz location got hit and it not ok fare for the employees and the company to have to threw this . I hope that get done but I am in the future will be using U-Haul for sure..
Jose M.Customer Reviews for U-Haul Moving & Storage of Atwater Village
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super happy with my interactions and with the rental itself
TIMOTHY L.Great service and friendly
Cory B.I need special attention and the two guys were extremely helpful and courteous and efficient.
ALEJANDRO F.Special kudos to Carlos C. who assisted me - he was awesome, super helpful, friendly and efficient. Really appreciated it!
James K.Excellent customer service
ERIBERTO M.I booked a storage unit the day before, arrived at facility, filled in the paperwork, made payment etc etc and at the end of it all they actually didn't have a free unit. Terrible service.
Henna k. | Overall ExperienceTo be more helpful, to take the time to show the vehicle, to check if everything is good, if is clean, if the vehicle have a light on, if the vehicle has gas, I get the truck with out gas and I returned the truck the same and they charged me 60 dls extra, I'm I really disappointed, I have pictures and video about this situation, I take fotos after and before
Martha N.The visors were both broken (one hanging and one completely off) and the one on the driver side would move a lot during traveling time- other than that nothing else was a problem. THANK YOU!!
Crystal G.Great location with a great team. I have a nice experience every time I'm there.
Arlene D.Xxx
Martha R.Far and away the best U-Haul of the many I use around southern california. I literally drive by two large U-Haul facilities to go to the one on Fletcher. The trucks are identical, but the service is superior in every way. This team absolutely shines.
Mark P.I had rented a 5x5x7 storage except the storage unit was on a second level above ground. All of the 5x5x7 were on the second level above ground. It was physically impossible to store a refrigerator and a stove on that level. The units that were on the ground floor were easy to access except they were only 5x5x5. I couldn't store my refrigerator in that space. It was extremely inconvenient, I had to spend money on gas to get to that location using the uhaul truck that i had rented. It was a waste of time and money. I expect my refund. I hated the experience. Very disappointed.
Terrilynn T. | Online Move InLove U-Haul Thank you
Pete R.The employees are excellent
Amelia R.employees here are great!
TODD C.The staff here are great!
Timothy D.Angel was extremely helpful and made the entire process of renting a van so fast and easy. This has always been my experience at this location, and unless I'm too far away, it's the only location I like to go to. Thank you!
ARLENE D.It was all good
Mynka D.The staff is friendly and helpful
Amelia R.Unfortunate that an otherwise positive experience is not as great because of bait and switch corporate tactics. In large print it says rent a van for $19.99 - there is small print about additional charges. I go through the reservation process online and the total comes to something like $32 - which I figure are the extra charges. I go to pick up van for scheduled need and find out that it is going to cost $85 for the rental. This is not even gas - that is separate! This is mileage. A rip-off but by that late time I needed to van to do my scheduled pick-up. But I know going forward NOT TO USE U-HAUL but to shop around for reasonable pricing.
Joe P.Very professional and very friendly
Norman A.Crew were very nice to deal with. Been here before and will come again
Richard O.Nothing! Was sooo great. Called up to reserve a truck we needed last minute and it was ready a half hour later! Everyone at the site was lovely and accommodating! Thx!
Colleen M.Great
Pedro S.LOVE U-HAUL THANK YOU
Pete R.Great Customer Service. The man working at the fletcher (Atwater) location was very helpful and super nice. I was in and out in less than 10 minutes. My 3rd time renting a U-Haul from this location and I will definitely be back.
Lee D.Everyone who works at this location very nice and professional!
Mynka D.The staff is great!
Amelia R.I have used your particular location at least three times. However, the new online check in system to retrieve the truck is AWFUL. It is not user friendly. There were at least three people picking up trucks and we were ALL very disoriented. Not knowing what to do or where to go. The system kept on rejecting my picture because I was wearing a hat. Difficult to use I spent an hour picking up and 45 minutes dropping off.
Margarita W.Interior of the vehicle reeked of marijuana. Seriously unpleasant. The representatiive at the location however was excellent and he should be commended for his efficient and friendly service.
James K.Very courteous employee.
Rose M.The computer system was down for over 30 minutes, which caused me to be late on the project I was working on. I was offered a discount and none was given at the time of return
Brian E.SHOULD BE ABLE TO DROP OFF WHERE WE LIVE NOT DRIVE TWO HOURS MORE
Michael D.smooth pick up, easy after hours drop off, 10/10 recommend this location!
JARED S.Both employees were very nice and helpful but I noticed they were probably overworked answering phones helping other customers, but they were very polite.
Joe E.The gas was on empty when aI left the lot. The equipment I requested was not in the van. I didn't receive a receipt so I have no idea what I was charged. 19.95 is the biggest lie I've ever seen, how do you get away with that?
Vincent T.First truck we were supposed to take out had a dead battery & wouldn't turn on. Sales associate inside was helpful and got us a new truck quickly
Jacob F.the first place I booked for pick up was unavailable and I had to do a last minute reschedule
Jennifer R.Young guy with mustache was friendly and helpful. Tall guy with man bun supervising him was awesome as well.
Marygrace H. | First ImpressionsThe personnel did great.
Jesus M.All the guys there were rude and disrespectful including the manager. They told me I couldn’t use the restroom. The manager was so disrespectful and Said horrible things about mom
Miguel F. | Overall ExperienceThe location itself is great close to my home, easy to get to. The customer service representatives on site were knowledgeable, friendly, and professional. I showed up to pick up my truck rental, walked over with a U-Haul representative, and we saw the gas cap was off. Immediately the U-Haul representative knew what happened and told me I'd need to go get fuel first since this truck will most likely be empty. And he was right. Apparently at this location people siphon the fuel from the trucks throughout the night. That's ridiculous that U-Haul cannot protect their fleet of vehicles from vandals and the customers first experience is stressing about making it to the gas station, on an empty tank immediately after pickup. Tsk, tsk U-Haul.
Rachel T.Everything was excellent.
leonel M.Love this location!! Boys here always taking care of business!! Very reliable service
Christian S.Gentleman asked me about my trip and welcomed me to LA. Very nice
adrian Z.Fantastic service from the team!
Aron W.Nothing the employees are excellent
Amelia R.Associate that help me great customer service
Maria C.Very nice people at the counter
Laura S.Nothing I've been getting U-Haul from angel and he's team for a good while and everything is exceptional as always, thank you
Michael K.Staff here was awesome! Super fast and easy rental. Thank you
brian C.Great service. Central location
Katrin H.Great customer service. Will be coming back.
Eloy A.You were the best! I have nothing but satisfaction to report!
joe B.Thanks for all the help moving in boys.
Martin S. | First ImpressionsThe staff there is amazing. Regular referrals to this location because of the crew there! 👍🏼
Nelson Aengus R. | Overall ExperienceI booked my storage unit online, and was planning to move in later that night. I had road tripped to LA from New York, and was relying on being able to drop all my belongings off somewhere after a week and a half on the road. An hour or so after I received my booking confirmation, I got a call from Angel at your facility saying that he “doesn’t know” why I was able to book the unit online, as he had “promised it to someone.” I asked him to provide a different unit for me and he could only offer units that were about $100-$150 more. I understand that sometimes online systems can glitch, but when I am a few hours away from dropping off my things and my reservation is cancelled due to an error on Uhaul’s part, I would at least expect another unit to be offered to me. I then asked to be sent a cancellation confirmation for my records as I had already put my credit card info in, and I was told that Uhaul “doesn’t do those.” I was extremely inconvenienced by your facility and the way it was handled was absolutely not up to customer service standards.
madeline l. | Online Move InGood uhaul storage
SEUNGWOO C. | Overall ExperienceI gave 4 stars because of the weird layout of the indoor storage units. It was definitely a puzzle game to manage the the stairs and available moving carts, that were very helpful might i add, but I would still recommend highly and even use again if I need to. The staff there was super nice and helpful, I was always there on a Sunday so they actually got to know me quickly even though it was months between me going into my storage. I thought that was very nice ^_^
Salena C. | Overall ExperienceAngel is amazing! The staff are friendly & helpful. Great customer service!
Jonathan P. | First ImpressionsI wish it was 24/7 access
James C. | Overall ExperienceUpon the start of my storage unit reservation, the staff failed to tell me that access ended at 10pm, and I went at 10:15pm a few nights later to access my things in storage, but was locked out because access stopped 15 minutes earlier, so I had to change my plans the next day so that I could get my stuff. I lost time and money due to this inconvenient lack of communication from the staff. Also, when I rented a moving van and ended the storage unit rental contract, the staff processed my van rental, but neglected to close out the storage unit rental as well, so I was billed later on for the next month, even though I had already ended to reservation, and I inconveniently lost time by calling Uhaul to fix that staff member’s mistake.
Nicholas S. | Overall ExperienceThe room did not have my free lock inside and I had to go out and buy one cause the place was closed.
Salena C. | Online Move InService was great. Everyone here is so efficient and friendly.
NATALIEI R. | Overall ExperienceI need 24 hour access please.
David R. | First ImpressionsThe staff was the best part of this facility, they were all very helpful & nice. My storage unit was not the best. The doors were damaged & would not close completely therefore dust, dirt, bugs would get into my unit leaving all my stuff dirty. I told the manager Angel & he said he would get back to me & never did so I decided to move my storage elsewhere. I understand he is very busy due to the facility always being very busy but I preferred finding a unit indoors & out of the sun.
CHRISTINE G. | Overall ExperienceShould have more people like Carlos great worker good customer service. Uhaul in los angeles on figulora st
robert m. | Overall ExperienceVery friendly and professional
Nounik G. | Online Move InThese associates are very helpful, professional, courteous, and went above and beyond to make sure we were completely settled . What a relief after a long day.
dalton G. | First ImpressionsGreat team at this location. Excellent customer service and always on top of things. 5 stars all day.
HADAR K. | Overall ExperienceI was forced to pay my last month in full even though I only used the storage for 1 week. This is why you are getting this review. I should not have to pay for space and time I did not use. That is unacceptable and you should refund me the difference. Roches in the facility but not in my unit thank God. I have pictures. There were a lot of Ants in my unit.. staff me ever said they have issues with rats but that’s why traps are in each unit...
Pietro S. | Overall ExperienceThe friendly staff and clean facility make this facility awesome!
Debbie S. | Overall ExperienceThe entire staff at Atwater Uhaul just amazing!! From the 2 ladies that work the front desk to the Ken all just fabulous people. They made my experience at Uhaul amazing. Thank you so much for everything and going above and beyond with your customer service, you are all the best!! And Monica thank you so much for the time you spent with me during my questions about my lease. You provided outstanding customer service.. Trish
TRISH S. | Overall ExperienceFor the purposes I needed storage, my needs were very well met. I hope I can rent at this location again, come next summer when my classroom gets cleared out again. Thank you.
ANA M. | Overall ExperienceN/a
JOSE ROMEO F. | Overall ExperienceKen & his staff always made me feel part of their community. I was actually kind of sad to leave.
thomas g. | Overall ExperienceI put in my comments on my previous review as this is where I returned my equipment as well as rented my storage unit. I did not find the manager helpful or welcoming, while his new employee was fine.
Anna C. | First ImpressionsFriendliness is important & the entire staff; kiana, Astrid, the guys (can’t recall all names) but ALL the staff who helped were wonderful. Helpful. Kind. knowledgeable, great referrals. thanks!
cyndi D. | Overall ExperienceNone
Raymond g. | Overall ExperienceThank you
delores a. | Overall ExperienceThey made moving simple and easy.
Alyssa M. | Overall ExperienceI’m always happy with UHAUL service, I sure will recommend all my friends to this UHAUL. Thanks again. Driss C.
Driss C. | Overall ExperienceVery friendly staff, very helpful, did not make me stand in line to wait for a storage key (once they saw me a few times and knew what I was there for).
Ben H. | Overall ExperienceI've used this place on a few occasions at this point and will definitely go back again if I need it. They have a very friendly and professional crew
Clark R. | Overall ExperienceHad a great experience here. Staff was always helpful
melissa s. | Overall ExperienceSuch a friendly and helpful crew!
Derek B. | Overall Experiencena
Rachel S. | Overall ExperienceTerrible
Tim S. | Overall ExperienceStaff was always very friendly and helpful.
donna h. | Overall Experience