Customer Reviews for U-Haul Moving & Storage of Augusta West
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Augusta West
I love renting from this location, staff is so friendly and nice.
Climate control unit should not allow light from outside shining in but mine did. I think i deserve a refund. Manager is quick tempered and rude. I have puctures of light comimg in.
Discount for frequent customers
Thanks Cheryl!!! I hope your business continues to grow exponentially!!! Blessings!!!
Attitude of manager at location. Communication of reps to customers.
The entry to the location is tight. Otherwise, a great location and great customer service. Thanks.
Parking was very limited and tight.
The gentleman at the front counter on Saturday was very knowledgable and respectable. He was kind and great. Thank you.
Just a little more friendly. It's okay to business and professional as well as engaging
nice truck but front end needed work and by u-haul puttin the hand truck and blankets where they did it robs you of 20ish cubic feet of space unless you break the tabs to move them and you have to pay to do that smart on they're part cuz it costs you 18 bucks to do it
The customer service was awful. The attendant told me I had to go back to the gas station and fill the tank from 7/8 full to the 15/16 mark it was at when I picked it up or pay the $30 service fee. When I told her that the contract says the fee was only if I returned with less than 1/4 tank and I just had to pay the 3.25/gallon for the two gallons used, she acted offended and annoyed. She said "Now I have to go put gas in it and I don't want to do that." I told her the 7/8 was plenty to give to the next one and was only 1/16 less than what was in there when I picked it up. She turned away from me and said something like "If this was a rental car place, you'd be paying the fee..."
The whole experience was that I was an inconvenience to her day.
Awesome customer service, best U-haul experience I've encountered !
Mrs Taylor remembered my name when I came in to make a payment. The store was always very clean and I never had to wait.I felt my personal belongings were safe at this facility.
Move your U-Haul trucks out of the parking lot so people can park.
Well Ron, clean location, friendly staff.
The staff was great and the area was real clean.More than helpful.
Very friendly and professional
Great service will definitely use in the future
Pick up went fine. I will have to say that the reservation clerk seemed a impatient and rushed the whole process which was very frustrating.
New, clean van, ready quickly, and checked out rapidly too at the end of the day. Thanks!
The facility was clean and secure. The complete staff were polite and very accommodating
We were thrilled with the staff at this location and very thankful for their assistance. They were professional,
funny and treated us with utmost care and attention.
I highly recommend this site to anyone having to move and relocate. Thank you very much, Constance Bradley
Chery and Annette are very pleasant friendly capable ladies.
The sales lady was exceptionally friendly, kind and helpful.
Ms Cheryl Taylor very professional very helpful
Ms. Taylor and staff provided excellent customer service immediately upon entering the store. Was very helpful in helping us to select a unit that`s perfect for our use.
Cheryl the mgr very professional , and a lot of help
The manager and employees were outstanding. Great experience
I was very pleased with the service given me in setting up the unit rental.
The staff very friendly and helpful
Keep up the good service, and tenacity.
I was treated with great courtesy and received prompt service.
Great facility staffed with great people.
The young lady was very helpful.
My experience was very good.
Staff was very friendly and helpful.
Everyone was so friendly and accommodating!
Everyone was so friendly and accommodating!
Good customer service, staff was friendly and helpful
Need more parking outside the gate and stairs on the parking lot side.
my experience with moving out was better than moving in but I still would not recommend this facilty
The manager, Ricardo was very helpful and friendly and provided excellent customer service!!! We were very pleased with this facility and his excellent customer service
If only I could get this quality of service everywhere else I go! Excellent staff, excellent service, excellent quality and care. If I could give wage increases they would have it.
Great staff. Really appreciated their assistance and friendly manner.
Will definitely use THIS facility again and will recommend to everyone!
Amazing service and staff. I would recommend this location to anyone in need of storage or a moving truck!
With your character limit I realize you don`t really want to hear what I have to say.
the staff was great...very friendly,but I was disappointed that there was not access by way of the access card after office hours.
Sandra Pigler was very helpful and answered asll my concerns.
C U again soon.
Ricardo was very helpful. He helped my wife and I go through several options and helped us decide on a climate controlled storage unit. Thanks!
This location has a great staff. They are extremely customer friendly.
Your facility uses a particular lock.I needed a 10 by 20,but was given 2 10 by 10`s and although they included one lock,they forced me to get another lock for the second compartment. NOT FAIR.
Everything was just excellent
I was very pleased with the facility. I feel it is secure and the staff polite and eager to please.
Sharon GM is always friendly nice. Its always good when you remember your returning customers.
Manager extremely helpful and pleasant.
Excellent facility and Sandra was very helpful.
The manager Sandra is very rude at this facility. Other staff was great. Made a compliant to her supervisor and was never contacted back. Please review who you have in management.
Excellent customer service
Ms Sandra always had a smile and was willing to help out in any way possible. Keep up the good job!
in the beginning the staff was none carring a change i guess a year our so ago was significant.
The payment schedule change was typical of. abig company takeover. The experience became more about the money than the customer.
The facility and staff were great.
First class customer service and professional staffs ever encountered in this industry of moving and storage. Second to none!!