Changed order to rent a van. Wasn't told it would be $50, not $20. Had to get your ins. Because we didn't have our ins coverage papers with us. We have used your service mant times here, but won't be doing that in the future.
Susan LCustomer Reviews for U-Haul Moving & Storage of Battle Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jasmine was great to work with.
John K | Overall ExperienceJasmine is the ideal employee. I was tired and stressed from moving from Tenn to Michigan. Jasmine made check in a breeze and was extremely personable and friendly. Made my day a whole lot better.
Jason M | First ImpressionsI had a few issues with a few employees and a manager named Demetrius. I didn't feel I was being helped properly but Tamarra B did an awesome job handling my account. Very easy to speak to and gives great clarity on what to expect or any bad encounters.
leeundra a | Overall ExperienceI used this storage unit for almost 5 years and was located in New York. The entire time I had this unit in Michigan my belongings were kept safe and unharmed. They did a great job working with me over the years, whether it was for a delay of payment or switching payment days. They are wonderful people!! Thank you!!
Keighla V | Overall ExperienceThe store manager was very helpful and very courteous. Me and my husband both liked her.
MICHELLE W | Overall ExperienceStaff was very friendly and helpful
Richard S | Overall ExperienceI'm just satisfied of the service
oscar z | Overall ExperienceThe Manager was absolutely amazing the whole time I had this unit and the employees were customers of mine and are equally as great! So appreciative!!
McKenzie S | Overall ExperienceMove out procedures are very unclear, your app is not very user friendly, and I was charged for an additional month even after my items were already moved out. I was told I would get a refund and that refund has yet to show up on my account nearly 3 days later.
Davina M | Overall ExperienceThe staff were amazing and I had a great welcoming and helpful experience with all of them the manager knows her job in and out she is a great person/employee thank you Battle Creek U-Haul located on Beckley Road…
pamela m | Overall ExperienceJasmine is the BEST STORE OWNER VERY HELPFUL AND UNDERSTANDS . She does her job above and beyond expectations!!
Shamara B | Overall ExperienceJasmine is an excellent Manager and has the best customer service. It was an easy transition because of her help. Thank you for your time
Melinda L | Overall ExperienceThankful to have the advantage to use the storage space that was convenient and accessible
pamela m | First ImpressionsI liked the opportunity to.have spot to leave furniture, household items and boxes for others to use and take advantage of.
Patrick C | Overall ExperienceGood service and facility
Harrison L | Overall ExperienceI would love to comment the who’s what’s and when’s but last time I reached out for being treated poorly and harassed by a employee whom ever in higher up told her I complained so I was harassed again i called again on a complaint after I was contacted by this employee and said I was not comfortable that they said who’s name etc then they told her for the second time and agian I was harassed I have saved the messages left not sure which way I am going to go with it this is a violation of privacy law. Before this particular situation I only have complaints I couldn’t use storage 24hours a day and when my storage unit somehow got infested with stink bugs nobody helped make it right of provided any solutions they just ignored it. I have. been a life long customer I’ll refer people but tell them to be aware of this employee and the issues it caused myself. Thank you this has altered me from using U-Haul for moving needs
Arica P | Overall ExperienceJasmine and the other employees were FANTASTIC! I really loved that Jasmine called to confirm with me that I was done. I didn’t really have as much experience with the others as I did with Jasmine.
brittany k | Overall ExperienceJasmine and the staff of this facility exceeded my expectations and were helpful to me and went above and beyond.
MARK L | Overall ExperienceThey were very helpful with me selecting what size unit I need it. And how to drop off the vehicle I rented.
Pamela N | First ImpressionsJasmine and the staff of this facility exceeded my expectations in all aspects of our storage needs very friendly and helpful
MARK L | Overall ExperienceYes, it is pricey, but the customer service and conveniences are worth it!!
Ericka B | Overall ExperienceI would only choose this location. I love the helpfulness the staff r.
Dorothy L | First ImpressionsDefinitely satisfied!! Thank you!!😃
SHEILA D | First ImpressionsThe storage unit was well kept and secure. The office often times would not answer their calls and I would often get the answering service.
Jennifer B | Overall ExperienceFloor of unit needed a sweep otherwise all was good and workers were helpful and friendly.
Ruth C | Online Move InI've had nothing but troubles with booking and payments and being charged double on an equipment rental hold. This experience moving has been a nightmare and U-Haul didn't make it better
Joshua M | First ImpressionsVery clean and climate controlled units were always at a comfortable level. We felt our belongings were safe.
Mark H | Overall ExperienceI really appreciate the care and understanding I received from the staff. They helped me with my needs and were very knowledgeable about the facility. Place is very clean and secure. I will not have to worry about my stuff getting moldy or wet.
Emma S | First ImpressionsPrice for the 10 by 10 was good, facilities were secure and staff was very helpful.
Brett B | Overall ExperienceFriendly staff
Samuel H | Overall Experiencewish bigger ones available
Christine G | First ImpressionsJasmine was very friendly and helpful. Give her a raise.
Ajena D | Overall ExperienceMore lights in the storage unit would be nice because I’m depending on a hall light that goes off a lot when I was organizing my unit. I needed clear exit storage instructions for what I do with the key card etc etc. it isn’t clear but I swore I seen something that showed ending the storage but I can’t find it and it shouldn’t be that hard to find.
Willica B | Overall ExperienceIf I need to utilize a storage facility in the future, this will be my choice. Great experience over the last year and a half. I had no issues whatsoever.
Traci O | Overall ExperienceNeeded an affordable emergency storage. It far exceeded our needs. Thank you
Carol F | Overall ExperienceWe used Uhaul storage for a year and 3 months . The building was very clean , the hours were great , and the staff was very friendly and helpful . I can’t say enough about Uhaul in Battle Creek. We had absolutely no problem with anything . They were super helpful with recommendations on boxes , tape, tv boxes . You name it they have it and are happy to help you. We will definitely use them again as the need arises !
Gladys J | Overall ExperienceBoth employees working the first and second day were very friendly, and helpful. Provided clear and understandable directions and always steered us in the correct path. Thank you Uhaul.
kyle r | First ImpressionsThank you! Great service and good storage solutions
Konspantinos A | First ImpressionsSo glad I found this storage facility. I was highly concerned about needing to store almost an entire household, including items that could not freeze or be in high temperatures. The facility was clean, secure, and had convenient parking for loading/unloading. The units having individual alarms is what I appreciated the most.
Christina V | Overall ExperienceI had some difficulty with the alarm but the girls at the desk were patient and took the time to show me how to use the system. I also had to switch to a bigger storage and they quickly helped me switch and also helped me take advantage of the one month free with a truck rental which was great.
Bradee W | Online Move InThanks for letting me use your storage unit and trucks. It helped move my stuff from my moms house into mine at my leisure.
Ted C | Overall ExperienceThe map guide should be easier to figure out, my mom and I got lost trying to find my unit for 8 minutes. Also the bathrooms smelled horrific which then made the storage unit smell terrible.
Dylan K | First ImpressionsThey helped me out without thinking twice u need people like this during tough times 😃😃
Dominique W | First ImpressionsThe whole u haul experience was great. From first online reservation to drop off of truck. Unfortunately where I was moving from had no trucks, so I had to settle for smaller truck. No one's fault, just ended up costing time and so much extra money. Had to get a trailer to complete move out. Had to travel to pick that up too. Extra insurance and lowered has mileage. My experience with the move helpers was so horrible, unprofessional and skam feelinging. Touch to write about. Jasmine was my check in person she was amazing, and so sweet and understanding. She even commented about my terrible experience with movers on her report to U-Haul. Today Rachel worked with me to get 2nd rental unit and was just as sweet and awesome. Very professional as well. I am a disabled retired senior citizen. I unfortunately was still so over exhausted from yesterday's ordeal with movers and not tested and had to help unload rest of truck items today, I was loading a dolly and fell. I have a physical disability and I really should not be lifting or anything but my son in law and I were all we had this morning and he has physical limitations too. I'm in pain from today's fall at your location. But I'm really terribly upset more about the movers U-Haul found for me. It was such a horrible time and unsafe and premeditated scam on the moving guys part. I am submitting a full report to that company and requesting/ demanding a refund. Even U-Haul person at your facility suggested I ask for refund. Please do not allow those particular movers to do this to anyone again. But your team at the actual facility were great. Thank you
Mary A | First ImpressionsGracious Por todos!
Kristi D | First ImpressionsReturning back in was very fast. After understanding we had two rentals things went awesome. Was very kind. Had some problems with internet signing up for a storage unit. We marked one size but the storage place showed a different size. After all we was able to change in which was great.
Carolyn M | Online Move InLove this facility. Staff is kind, accommodating, and always a pleasure to work with.
SUZANNE M | First ImpressionsThe facility was clean and well laid out.
Bud S | Online Move InI highly recommend this storage facility. Fantastic staff, safe clean environment, and a great experience.
Kimberley M | Overall ExperienceLove the staff
Tonya C | Overall ExperienceStorage experience has been great so far. The trailer that I rented for moving was not installed properly and fell off hitch ball while driving.
michael r | First ImpressionsStorage at this location was the best U-haul experience I have ever had. Zac Jones the general manager went above and beyond to help us with a complicated return and storage reservation. We moved across several states and ran into several difficulties at our previous U-haul location. I cannot say enough good things about my experience. Thank you!
Christopher T | Online Move InI rate them excellent they do a good nice job with complete showmanship ok
Diane S | First ImpressionsZac and Dayna are the best! Always courteous, helpful, knowledgeable, and all around great human beings who are a true credit to U-Haul
Eddy J | Overall ExperienceZac and Dayna are always awesome and super helpful
Eddy J | First ImpressionsEnd of area where unit was, was unlit. There were lights, but they didn't work. Moisture was also an issue with my unit. Mold started to develop on my couch and love seat, along with several other items due to the wet season that they were in storage.
CHRISTOPHERLEE M | Overall ExperienceFriendly, helpful personnel. Clean facility with easy access. Indoor drive ins for days with inclement weather are great. Restrooms available.
Kathy W | Online Move InEveryone at Uhaul was very patient, friendly, and most importantly helpful & able to direct me the most affordable & convenient way possible. Thanks Uhaul
Nicole R | First ImpressionsGreat customer service.
Clemente O | Online Move InLighting in the outdoor storage areas is basically non existent and there are no outlets to plug in light sources to see inside units. Security cameras are in place and locked units keep it secure.
Doug M | Overall ExperienceThe staff was excellent and the facility was very clean!
Teri L | First ImpressionsFacility was clean, well lit, easy access. The service was great. Rental process was quick and easy. So was the process of rental termination.
Daniel S | Overall ExperienceStaff needs to be able to answer questions. If I call when the payment is due and I'm told I have no balance. Why can't I make a payment to keep as a credit. I lost my unit as part of losing my job and Kimberly would not show any concern or answer my questions. I needed 2 more days Instead I lost everything that was salvaged from an apartment fire and then a flood Please have better staff training and sensibility tobe courteous.
SCOTT A | Overall ExperienceZac the manager was very helpful when an issue presented. I found him genuine and his solutions were enacted immediately and at the end of our need for u. Kudos to such a nice young man for caring about the people that use your service
Richard B | Overall ExperienceGreat customer service with Dana
MARED M | First ImpressionsNext time I need a storage unit I know I will be using the U-Haul storage company
David W | Overall ExperienceThe day staff was off the charts. The evening lady said she was new and not very helpful.
THOMAS N | First ImpressionsZac is the best manager they have.
sandra r | Overall ExperienceMet my storage need while I was moving into a new house
mary s | Overall ExperienceThe guy who helped us set up the storage unit was not helpful and we had a lot of problems getting into the unit the first day because of him
Tiffany J | Overall ExperienceLiked the indoor loading/ unloading bay
Susan R | Overall ExperienceThe facility itself was great! Everything very convenient and easy to use and well located. Plus the staff is truly exceptional. It really was a pleasure to deal with them! Everyone was friendly, helpful, and super professional, especially Zac. Zac himself is probably the single most patient calm and collected individual I've ever met. And the way he handles any issue that comes his way you'd think he has a magic wand hidden in his great hair!
Eddy J | First ImpressionsTravel made simple. I had to extend my rental due to the new property close date later than originally set. It was easy and I was only charged a reasonable amount per late day. First 30 days storage was free because I rented a large trailer.
Robert R | First ImpressionsThe employee who checked me in was excellent. She instructed me on how to access my unit as well as show me on a facility map where it was and how to get there. Fast service.
Daniel S | First ImpressionsExcellent customer service. Facility Manager was outstanding! Very friendly and professional. Answered all my questions and was he was very helpful.
Demetra L | First ImpressionsI would come back again
Harold E | Overall ExperienceStaff was always helpful and great. Let us know if anything was going on with our unit and the one time it got locked open. They were always quick to respond to questions and made sure we were set if we had questions.
Jordan B | Overall ExperienceClean new efficient and indoor unloading was amazing. Loved the mouse prevention too. Don’t over pack unit or door will get stuck on stuff and scratch.
Susan R | First ImpressionsReally appreciate the help received from all employees and
Vivian V | Overall ExperienceNo one knew their job, they misspelled everything, messed up the auto pay, sold me a master lock then put a different lock on my storage & said mine wasn’t correct lol (so I ended up paying for 2 locks), I closed my storage Sat & was waiting over 20 minutes & not a single person anywhere till a guy came walking back w grocery bags of soda( I could of robbed it blind
Dan S | Overall ExperienceThe facility is easily accessible, we'll lit, secure, clean, and pest free. Zac is great! He's professional, courteous, and very knowledgeable. Thank you I will definitely recommend you to others, as well, I will definitely use you in the future.
Robert D | Overall ExperienceOnly 1 employee, they were incompetent, auto slide doors were off so couldn’t get to my storage, had a card on file for autopsy But said I was late on payments took 45 minutes to figure that out and obviously need training
Dan S | First ImpressionsStaff is very friendly but i feel they need alittle more training.
Angella G | Overall ExperienceAlthough I had to cancel my storage unit, I did check it out and was pleased with the unit, the access to it and the staff.
Robyne T | Overall ExperienceGreat job I will definitely use it again.
Cleo J | Overall ExperienceWould definitely like to be reimbursed for the time I did not stay in the unit. Seeing as to how rent was due on the 2nd for me and I moved out on the 8th. But other than that the place was always clean, other than a mouse I found in my things when moving out.
Steven B | Overall ExperienceU-haul storage facilities always come in handy. I'd appreciate more deals though.
Ylixa S | First ImpressionsZac is the greatest. Knowledgeable, professional , helpful and extremely friendly. I will recommend to friends and family. Also appreciated Ty, his helper. Love this place. Viv
Vivian V | First ImpressionsAbsolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away
Monica C | Overall ExperienceThe staff at the Battle Creek Buckley Road facility was amazing and super polite
Dan B | Overall ExperienceI wasn’t happy at all…I wasn’t shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn’t even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.
Brittany F | First ImpressionsThe staff was very nice and polite
Michelle J | First ImpressionsZack works very hard to keep everything in order and help customers
Karla K | Overall ExperienceThank you, Vera 😉
vera p | Overall ExperienceThe only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.
Rebecca S | Overall ExperienceGreat facility, VERY clean and staff was very helpful. Easy access and secure
KATHERINE V | Overall ExperienceAmazing, especially Zac. Thank you so very much
Capres S | Overall ExperienceSo impressed with your facility. We’ll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!
Dannell R | Overall ExperienceVery nice facility. Would use again and would recommend.
TOM M | Overall ExperienceIt was after the tornado beating in June I were very accommodating and helpful for that confusion day.
Yolanda W | Overall ExperienceThis facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked
Michael S | First ImpressionsI was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to $5,000 insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!
Lacey P | Overall ExperienceZac is very kind professional and he was very helpful with everything. I’d highly recommend all of my family and friends to do business with Zac
Jennie M | First ImpressionsThis was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.
Mary M | First ImpressionsZac is awesome. Great experience at the facility.
Kim Q | First ImpressionsI was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.
Richard Z | First ImpressionsAwesome stuff jack. Heck yea
Joseph N | Online Move InVery professional The equipment was clean and secure I felt my concerns were definitely answered
Capres S | First ImpressionsI had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.
Arica P | First ImpressionsZac the GM is a great!! Helped me multiple times and super friendly.
Paul S | First ImpressionsWonderful staff and very helpful!
Tiffy P | First ImpressionsEveryone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.
Lorie W | Overall ExperienceI have never had a issue when working with uhaul. Zach was very nice and understanding
Margratha K | Overall ExperienceThe staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.
Thomas M | Overall ExperienceA lot of stink bugs from outside unit Zac always extremely helpful above and beyond
Chastity S | Overall ExperienceCustomer service was amazing. Clean, organized, and checking was quick! Thank you so much!
Kennetha S | First ImpressionsClean. Felt safe on every access. Courteous, helpful staff.
Catherine H | Overall ExperienceBoth associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.
SCOTT A | First ImpressionsOver priced and water got in the unit I will never suggest anyone come to uhaul for their storage needs
Wyatt W | Overall ExperienceThanks.
Robert R | Overall ExperienceVery well-designed and clean. Available carts were invaluable. Nicest storage facility I have dealt with.
Harold N | First ImpressionsThis is a very well maintained facility with courteous and friendly staff. The only thing that would give me pause to use this facility again is the fact that a local number is listed, but I was never able to actually reach local staff directly because everything is routed through corporate which was very frustrating.
Maria M | Overall ExperienceThank you!!
Carla W | First ImpressionsThe Manager is very disrespectful. And had a unfortunate Family issue . But used it to poor communication skills . I personally was in the store with one other employee of hers the lady asked should I answer that she said No let call center pick it up . Talk to several people from corporate office like a Mr John Gilmore. Yet have heard from him as well . My mother had handicapped items that she needed coming home 4/11/20 . We paid as what was requested but Manager put a lock on the door . She also failed to give me a copy of agreement. So we go back Sat morning to see what happen and She said you was supposed have everything out by 8 last night . I apologize and ask is there anyway I can get my mother's items she had no problem saying No bluntly . A Lady from customer service spoke to my mother and said she called the manager and she refused to even after her request . And was shocked that such CoWorker would represent the uhaul company . So beware of this place because Corp tells you that the Manager of location makes final decisions on to make changes . So if you want to see uhaul corporate greed from G.M. her name Is Frasica Riley . It really makes me wonder on how many other people she has done this too . Looking forward to Channel 3 News getting ahold of me as well . I know for a fact they contacted me quicker then she did .
JOHN N | Overall ExperienceVery impressed with the convenience of the indoor units. Unloading and loading was much easier than I expected. Climate controlled in MI is the only way to go! The staff was professional and helpful.
Laura S | Overall ExperienceClean operation all the way around. Knowlodganle staff day or night. This team of friendly, helpful and compassionate professionals at the Uhaul on Beckly sets the standard very high for any others.
Joshua D | First Impressions