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Stephanie M.Customer Reviews for U-Haul Moving & Storage of Bensonhurst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made a reservation for after hours pick up, everything was done but the keys of the truck, so I lost my time, the Uber taking me there and I have to come back the next morning
ROBERTO J.Hi i rented a “15 truck, when time to pick up was not available n had to take the 10†which had to leave much of my things bc they didn't fit everything in that truck- will be nice n right if the truck you pick is the one they give you, also had to buy dolly bc the ones i rent also not available - the service is unreliable in addition it's been 3 weeks since i returned n still getting charged for tolls, why ?? The truck you rent online is the one should be available!
Alma M.Do same
VITALY S.The worker they are very friendly good service
EDUARDOSANTOS G.Customer Service beginnig to end were professional and friendly, much appreciated.
Magvis J.Was not told anything about inshurance extra ! During reservation was charged 17 plus tax when took the vehicle did not like that one bit!!!
roman P.Everything was exceptional. The Representatives were knowledgeable, polite, professional and extremely helpful from first booking to returning the U-Haul van I rented for the day. Thank you
JOAN H.The auto transport trailer I rented had faulty ramps they fell off as I was driving car up. Luckily no one hurt or equipment damaged but the ramps need to have a better mechanism to ensure they don't pop out as a car is being driven up
Akshay M.The reps were good, the wait time was minimal, but the truck was old with the check engine light on and it felt like it was going to stall when I started it. It also was a gas guzzler, I drove less than ten miles but had to put in about 3 gallons to refill it to the same level.
Menachem H.The Staff person present on the day of my reservation which was on the weekend and is always a very busy morning was working alone and she handled the long line of customers with such professionalism and curtisy she was phenomenal 👏🏾
Pablo B.It took me 40-50 mins to rent out a cargo van. People are not friendly. very poor service. hostile behavior. vehicle dented and thrashed. Worst maintained Uhaul I've rented ever. The battery got discharged, and I was stranded on the road for 4 hours for this crap. Such a shame for Uhaul this location.
TANVIR R.Nothing
David L.Good
EDUARDOSANTOS G.The experience was good , the only thing I would recommend is to take sure the trucks are mechanically good, the truck I rented had breaking issues and whining noises from the front of the truck
omar ahmed S.Very professional, helpful and friendly! This was my first time ever reserving a U-Haul and the process was super smooth and fast thanks to the amazing customer service at this location.
Stephanie C.Eliminate interaction with the app and go back to dealing with a person
Steven C.It is a good service, thanks to the company, it gives us the opportunity to reach
MOISES J.Great service from the ladies inside the office to the guys helping outside…thank you so much
ali F.Very good
Yifan Y. | Overall ExperienceThis place is a scam I filled up the gas to exactly where I received it and they still charged me for gas .
ZIAD J.Check engine came on and the vehicle was not properly prepared for pickup. There was iced up snow about and inch thick on the windshield. How am I supposed to remove it. I did after hours pickup. The person on the phone Kasha, was very pleasant and helpful.
peter K.Creo que nada para agregar es un exelente servicio para recomendar y grasias por no impedir que somos indocumentados lo unico que tenemos que ser been responsable.
MOISES J.It's been awhile since I rented a truck and was a little out of sorts. The customer service person was calm and reassuring as I had some difficulty with the process of texting emails etc. She had actually made the process easy to understand I left smiling.
John B.Everything is good .
YOUCEF S.The staff were super helpful and friendly.
Sarah P.Very Hard to turn key to open motor
dov S.A full tank of gas
STENNETT W.renring the van is a real pain, with this new scanning the qr code and then scanning the license, it does not work most of the time, then after trying 10 times the rep had to do it anyway on her end, she was indeed very helpful, but you MUST stop this working with this scanning and taking pictures, IT DOES NOT WORK!!!
Amrom F.The app is a little buggy, but not a big problem.
Pierre O.Make Sure Van gets oil change on time
dov S.Wow U Haul made so much easier excellent!🙏
Jorge C.The lady who helped me was very kind and polite, I had problems downloading the application and could not make the reservation, she assisted me at all times
Felipe P.Customer service sucks
Abraham F.Excellent
sandra R.The check engine light was on. Also the gas was not as full as originally stated and off by an 1/8th so not too bad.
James M.My rental equipment was not available despite reserving weeks in advance. Eventually the truck given to me was iced over and when asked for a scraper, the staff ignored me.
Shay W.Best service and good equipment
Giorgy K.Staff was very helpful and polite professionalism at it's best
MILTON E.The reservation on the website was super long
Daniel A.You steal the person and don't tell the truth. You are thiefs
Malek Q.The front desk / reception lady's didn't help me for pickup truck, only say go to scan QR code and use website. And we know the app Uhall didn't work good, some times have issues and glitch. When I return truck I show truck to manager who should be check my truck. The manager say me you goof to go, and you will see your recipe in email. Best wishes, Aleksandr
Aleksandr C.Very bad management very bad customer support very poor service
YASAR R.Thank you for making it possible to get uhaul van through the app on new year eve when everyone closed for business , i was still able to get the van even after uhaul store business hours , thank you UHAUL TEAM.
Aly Abdelaziz I.The staff was very professional very alert with the client very friendly I will recommend U-Haul to my family and friends.
Saby C. | First ImpressionsI reserve a truck utilizing self-tour; yet still spent over an hour to get the keys for a van. Vans were not clean neither tidy. Gas was on EMPTY as I drove off the lot. Staff were ghetto!
Samuel G. | Overall ExperiencePlease be clear about how the movers are an option the customer has to pay for
Justice V. | First ImpressionsThe check in process is horrendous. We are forced to use an app instead of getting help from the staff that is there. This makes not sense. And WAY too expensive compared with competitors in the same area. The facility looks like it's falling apart. Your competitors actually take care of their locations. Just an awful experience.
Luis V. | Overall ExperienceHelped me from start to finish. Even helped move drop off location which helped me save a lot of time.
JUAN S. | First ImpressionsI mean in general, I appreciate any store be opened early and closing late. Moving in or out is a very big deal, so having a store always available when the customers are is always going to be ideal.
Ruth S. | First ImpressionsGreat service! Thank you
yuriy l. | Overall ExperienceThe team at Uhaul Bensonhurst were helpful and professional. I highly recommend this location for all storage and moving needs.
andre o. | Overall ExperienceTHIS PLACE IS TRASHHHHH UHALE IS A SCAM !!
michael g. | Overall ExperienceGreat staff!!!!
ASAD K. | Overall ExperienceYou charged so much for small storage. You were ridiculous with the late fees and charges. I would rather you keep my items then pay for your storage. Never again
Ralph G. | Overall ExperienceI like to thank the staff, they all were helpful; thank you
KEVIN C. | Overall ExperienceIt took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L. | Overall ExperienceThe people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H A. | Overall ExperienceKimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B. | Overall ExperienceThe customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P. | First ImpressionsThe cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Hannibal P. | Overall ExperienceThe place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l. | Overall ExperienceGreat service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E. | Overall ExperienceI had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well
paulette t. | Overall ExperienceI wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A. | First ImpressionsGood staff helpful ,good hours Yes definitely recommend to Family and friends. This location
Manzoor K. | Overall ExperienceThe Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all
JAZMIN M. | First ImpressionsThe associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P. | First ImpressionsGood customer service. Would recommend to others.
susan m. | First ImpressionsThe customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I. | First ImpressionsVery clean space, very professional staff and Friendly safe place to take you thing.,
Joel R. | Overall Experiencethe employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B. | First ImpressionsThe staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b. | First ImpressionsThe customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q. | First ImpressionsI've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C. | Overall ExperienceI must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s. | First ImpressionsVery good
TATIANA A. | Overall ExperienceI am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d. | Overall ExperienceGood
Angeline N. | ReservationTerrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R. | Overall ExperienceVery nice, recommend to friends
Angela P. | Overall ExperienceGreat please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
Ruben D. | Overall Experience