Customer Reviews for U-Haul Moving & Storage of Benton Harbor

Rating:

5.0

Needs Front end alignment.

Rating:

5.0

Could not have been better!

Rating:

5.0

Every thing was great. quick follow up and service

Rating:

3.0

Make requested vehicle is not blocked in by other trucks and easier to get out of lot

Rating:

3.0

Make sure you have storages secure . Not being able to access by other. Going through your property

Rating:

4.0

It was easy to pick up and drop off.

Rating:

2.0

Get more people to help, it was one person doing a 4 man job. it took way to long to get what I came for in I had a

Rating:

3.0

The truck was in the worst condition I've seen from U-Haul. It was raining that day and the roof was leaking in multiple places. This obviously caused me additional headaches when loading and unloading the truck as I had to compensate on the fly for the rain coming in the truck and try to protect my things from being soaked. The truck was also unsafe to drive once the sun started going down because the dashboard barely lit up when I turned on the lights. I had to follow behind a friend for the drive to ensure I was driving an appropriate speed because the control panel was so dim you couldn’t read it. In addition to these two major issues, the truck felt very worn out to drive. It felt like a wheezing old machine ready to give up on life whenever I accelerated, let off the gas, or pressed the brake. In short, this truck should’ve been retired a few years ago. It was in laughably bad shape. I couldn’t believe it was given to me.

Rating:

3.0

Smile at the very least and make eye contact with the customers. Customer Service is not a top priority here.,

Rating:

5.0

Great experience, customer service was on point. Thanks

Rating:

3.0

Still awaiting resolution re inappropriate charges.

Rating:

5.0

Used the phone check-out and check-in, which worked fairly well. The check-in was a bit buggy but worked in the end. Truck was clean, ran well, and was great for our uses!

Rating:

5.0

Pick up and drop off had GREAT customer servixe

Rating:

3.0

I dropped off the truck after hours.

Rating:

5.0

Y'all too high with going over mileage and I paid$163.00 and filled the gas tank up $50 and y'all wanted me to pay $27.00 no deposit back I'm a Senior citizen 62 years old I didn't look ke my experience with yall

Rating:

5.0

It was interesting to see it was keyless

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Carol is the epitome of professionalism & efficiency at the Benton Harbor ligation. She greeted us promptly outside upon arrival despite the frigid temps & rain & snow coming down and singe-handedly drove the car off the dolly & unhooked the dolly from the car before instructing us how to access the storage unit. After we unloaded into the unit , Carol then checked the Uhaul regarding mileage & equipment condition & kindly adjusted our account to reflect gas used and miles driven. We were thoroughly impressed & thankful for her expertise from beginning to end. Carol in an invaluable asset to Benton Harbor Uhaul.

Rating:

3.0

Unfortunately we needed to move in the midst of a snow storm. Upon securing our unit (#422) we were told if items fit in the truck (26'truck) the items would fit in the unit. Due to snowdrifts and equipment placement, we were unable to access unit 422, thus our unit was reassigned to unit 403. Accessing this unit proved difficult. Rentors were expected to physically assist with moving trailers out of the way to access the unit, through, at least, a foot of snow, as the grounds had not been plowed in days. Upon arriving with the truck, the grounds still had not been plowed, truck got stuck and patrons were still not able to access unit, due to equipment placement and snow. Carol did encourage us to return the next day; she would work on getting it plowed and equipment moved for access. Day 2: grounds were cleared and we were able to access our unit. Unfortunately, we did not have the man power for moving, as we had to return a second day.

Rating:

4.0

None

Rating:

4.0

The truck I rented had the hood latch broken. Therefore I could not put any washer fluid in the tank under the hood. It was terrible winter weather conditions outside and could hardly see out of the windshield. Very unsafe. The truck has 172,000 miles. it shakes terrible at any speed over 45 mph. The radio speaker was blown and I could not use the radio. The passenger side door does not close all the way. This truck needs to be taken out of your fleet.

Rating:

5.0

Very convenient; we rented a U-Haul truck to bring our items into town, and then we could store them right there.

Rating:

5.0

Communicate the return process vs. "log onto the app".

Rating:

4.0

Very busy , but efficiently getting customers what they needed.

Rating:

3.0

The woman who assisted me was rude and really didn’t want to. I moved out of the city while seven months pregnant and she started my day on such a negative note. I wouldn’t send my worst enemy there.

Rating:

5.0

Good facility

Rating:

5.0

Carol King was great.

Rating:

3.0

I spoke with someone above the local level today regarding a situation I find myself in. I have been cleaning out my deceased mother’s house and rented 2 trucks. I worked 36 hours straight to get the last of the things out by the 22nd and to return one of the trucks . I woke up quite sick this morning and have been in bed all day with a high fever and lung congestion. The things in the remaining truck were to go to Goodwill this morning but I was unable to do it. Good will will not be open until Tuesday now because of Christmas and the weekend. I am asking for some kind of exception so I won’t have to pay an extra 2 days.

Rating:

5.0

Great customer service!!!

Rating:

5.0

Experience was wonderful very nice staff and very helpful! Brian helped us and was very informative and helpful!

Rating:

3.0

Your folks could be friendlier. The truck cab wasn't very clean. The vehicle struggled to carry the cargo, which wasn't particularly heavy. 130,000 miles.

Rating:

5.0

The staff was very helpful and made our experience very easy.

Rating:

4.0

The truck was older then what I RENTED BEFORE IN STEVENSVILLE

Rating:

1.0

I will never recommend this location. In fact I will be cancelling my future reservations that I have scheduled with them. They’re actually commiting insurance fraud. They’ve accused me of damage that occurred from another customer on a previous rental. The vehicle was covered with claim stickers when I picked it up. Their corporate office even admitted that there was already a previous claim filed for the exact damage I was accused of and charged for. They never answer their local phone number so good luck if you need to talk to them. Do yourself a favor and find another location.I’m taking them to court if they don’t resolve this. Completely unacceptable!

Rating:

5.0

This U-haul rental is excellent. Always on top of things, always ready and always professional. I only rent from this business. The experience is the best.

Rating:

3.0

I recommend to just have a dolly as standard equipment i lean it would be nice

Rating:

5.0

Unbelievable service whenever I had an issue for the past 4 years. Great customer service and understanding. I created most if not all issues that required assistance. Thanks for U Haul on M-139 in Benton Harbor, Michigan

Rating:

2.0

The guy said he would process the check in, I have not received a check in email.

Rating:

2.0

Location seems understaffed. Service is slow and sometimes not friendly.

Rating:

5.0

U-haul rental on M-139 in Benton Harbor is the best run U-haul I've ever seen. The facility is always organized and clean with all the "stuff" one would ever need for moving. I rent trucks and trailers over 20 years and never a problem. The staff is always polite, professional and helpful. I'm usually in and out in under 20 minutes whether I reserve equipment or drop in. A terrific rental company.

Rating:

5.0

The woman who helped me was great, very clear as to where to park the trailer and helped me disconnect the trailer. Very kind and eager to help. The absolute most helpful person Ive ever met at a Uhaul.

Rating:

5.0

I use this location all the time, well managed.

Rating:

4.0

You're too expensive

Rating:

5.0

Great customer service !

Rating:

1.0

We lost the uhall and you guys could not even find it

Rating:

3.0

I would have rated this UHaul facility higher, however, things have been going downhill since we first rented a unit over a year ago. The card reader in the back of the building by the ramp wouldn't work and I was given excuses as to why that was. Because it wouldn't work I had to go around to the front of the building and use that card reader. Also the flat cart went missing in the building making it difficult to transport heavier/bigger pieces. The facility was clean, but not well maintained as mentioned previously. The door by the ramp also was difficult to get open from the outside and we had to use force from the inside to get it opened. A lot of the times, both doors would also be left opened and not shut properly.

Rating:

2.0

Difficult to return equipment. Took a long time to drop off a trailer.

Rating:

5.0

The gentleman who were working, were polite and professional. They easily processed my rental and allow me to leave in a timely manner.

Rating:

5.0

Check in and check out were quick and efficient by the one person there.

Rating:

4.0

Again, this location also had friendly customer service. Very helpful. I would say that my overall experience with uhaul started great, then began getting confusing at a phone call, but within a short span of time everything was as it should be without hesitation from the uhaul customer service and management team. Thanks the move went smooth

Rating:

5.0

The front desk worker of everything was awesome

Rating:

3.0

bring their rental to the front

Rating:

4.0

The staff was helpful in getting the big 26' truck out of the crowded storage lot.

Rating:

5.0

Excellent experience. Very quick and efficient rental process

Rating:

5.0

Nothing

Rating:

5.0

Carol is GREAT! Will be back!

Rating:

3.0

The only problem I had was stink bugs, an it looked like so one was n my things

Rating:

3.0

I didn’t like the storage unit I got bc it’s inside the building & my couch can’t go thru the door, all the other units were occupied so my suggestion would be to expand so that u would have more Space to put other storages

Rating:

4.0

I am more of a night person so I would have liked to be able to get in my unit later than what they allowed. Other than that I am very pleased with the entire experience. They are great folks.

Rating:

5.0

Great staff. Always clean and safe. Just a fine business and plan on a continuing business relationship.

Rating:

5.0

They’re always nice and helpful.

Rating:

2.0

The inside units not good especially for older people’ the walk is extremely too long

Rating:

5.0

I had no problem with the people or the facility. The problem I have is with the U-Haul website. I can't ever get to my account on the website. I've tried to pay my storage bill online with no success & that's not the facilities fault.

Rating:

5.0

I have to say - every single person I’ve encountered there over the last year has been so friendly and helpful. Exceptionally so! Thank you so much!

Rating:

5.0

I love that facility that's the 1st place I'll always think of when I have to move

Rating:

3.0

I don't think we should have to register twice when it comes to a booking if they're going to book us in and they ask us what are zip code and everything is in the stuff that comes with it when we go to the place to pay or pick up we shouldn't have to repeat everything again

Rating:

1.0

Staff is Super awesome everyone I dealt with. But my couches Mildewed in your facility and I lost 749 cause I had to throw it away

Rating:

5.0

Very clean storage room, but was expensive for a 10x10. The employees were helpful knowledgeable, fast, and friendly. Even a young new employer was very helpful.

Rating:

3.0

When I was bringing my second load of stuff into my storage unit 385 way in the back their was uhaul trucks in the way blocking the way to go out so I had to reverse all the way back just so I could go return the uhaul into the return lane..Then when I was telling the guy that I was blocked in ..he said well ur gonna have to reverse..but what if I couldn't do it..but anyways he was kinda rude.

Rating:

5.0

I only rented a Uhaul Truck

Rating:

4.0

Very nice people working there.

Rating:

4.0

Staff and Manager where very polite and helpful.

Rating:

1.0

Upon moving out there was mice feces all over my items… totally disgusting.

Rating:

5.0

Everything went well. Just whaling on my $100 deposit. Thank you for your service

Rating:

2.0

I canceled reservations I need money back

Rating:

5.0

Great personal service.

Rating:

5.0

The only thing you need to know is that the owner, Ms. King is very responsive, kind, and willing to help you in any way she can. If I could give her site and willingness to help a customer six stars I would. Wait, I can * * * * * *

Rating:

5.0

Thank you

Rating:

5.0

The customer service representative Eric who checked me in at the store site was very helpful. The previous night I spoke with a customer service representative by phone in the U-Haul call center and in speaking with him I requested if I could extend my truck return time at no charge and he assured me that that would not be a problem. he offered to extend my time to 5 PM with no charge. I clarified with him that there would be no charge and he assured me it was a courtesy and there would be no charge. When I arrived at the store apparently that conversation with the call center had not been noted on my account and the system charge me $54 for the time extension Eric was very helpful and courteous and rectifying the problem for me and helping me to choose a storage unit that suited my needs. He was also helpful and getting the truck maneuvered to where I could unload easily. Eric is a very helpful courteous and respectful customer service representative. Thank you Eric!

Rating:

5.0

Everything went smooth sailing..inexpensive. wish alot more places be this good with the prices..yes I really enjoyed my uhaul and I love my storage as well..

Rating:

5.0

N/a

Rating:

4.0

I only give an above average because when I took my items out of storage they were filled with rat feces and I had all bins with lids, they nibbled on my brand new dining table and it was blankets.

Rating:

4.0

Good

Rating:

5.0

Good service

Rating:

5.0

All good.. Thanks

Rating:

5.0

Helpful crew

Rating:

1.0

I have at least $8000 in damaged/destroyed items due to water leakage and rat infestation.....I will be contacting UHaul Corporate as the response "we fixed our rat problem" warranted more notice!!

Rating:

5.0

All of the staff were very helpful and pleasant

Rating:

3.0

A lot of dust and pollen got into the room I had.

Rating:

1.0

Unfortunately we discovered rodent pellets through most of our things. A lot of which was irreparably damaged as a result so NO I wouldn't recommend ANYONE patronize this establishment.

Rating:

2.0

All my mattresses were in mattress bags purchased from I haul and they were all damaged with mold due to water. Also upon moving my things out of storage a dead rat was found in my items

Rating:

1.0

Refund process was extremely cumbersome, I will not use UHaul again

Rating:

5.0

Very professional, knowledgeable, and timely in all phases of this reservation process.

Rating:

1.0

Worst storage facility EVER! . It’s a mice infested storage facility. The employees are very unprofessional, even the president. We have a pending claim and the claims adjuster can’t get a call back.

Rating:

2.0

My storage units were full of mice droppings and mice had gotten into my boxed items and transferred to my new home.This is just one complaint ofa few but it would take my word count over the limit.

Rating:

5.0

Your manager was very caring and friendly. Made suggestions that were helpful. Smooth and quick service.

Rating:

4.0

The Manager was very helpful and the deliveries and storage worked out great.

Rating:

5.0

This store has always taken care of my needs. Over the 13 years I lived in Benton Harbor I had the occasion to use it's services several times with the latest (and last) being a one way to Texas.

Rating:

5.0

Collaborated with me to verify I have the appropriate size storage unit for my needs. Did not try to oversell me on products or services. Excellent customer focus and service.

Rating:

5.0

Everything was set up two days prior to arrival and all information was ready and entered correctly. We started to move into the space about 10 minutes after arrival.