Customer Reviews for U-Haul Moving & Storage of Binghamton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Binghamton
Little Happier service. Seemed to use to getting this routinely done...But it was OK I'm good!
Very efficient and professional service. Nothing to improve
Better training. I didn't receive the dolly I was supposed to get and the associate didn't tie my vehicle down properly. At the first stop on of the tie down was completely off and the second was half off.
Also when I called for a refund for the dolly I didn't receive I was told the manager had to do it and they wouldn't be in until 4 days from the time I called but they would call me back as soon as possible. A week later I had to call in again and was transferred to a corporate agent.
I used the estimation for the fuel gage, which brought it to 3/4 of a tank. when I drove from the gas station to the drop off place the gage dropped and cost me a 6$ fine. Please rent with full tanks of gas, then there would be no issues.
Fast, pleasant, no-nonsense service. My questions were anticipated and answered clearly by the staff and by the new forms I was shown. The gas gauge image, showing gas-in-tank and how much gas to add based on final gas gauge setting, is terrific.
This is, by the way, the second time in a few months that I've rented equipment from this U-Haul location. Keep up the great service!
This was by far the easiest U-Haul transaction ever. Fast, polite workers. Good equipment .and I like the new info on estimating how much gas to put in.
Hours of operation are great- very convenient. And when my Saturday trip got cancelled due to snow- you were open Sunday!!
Everything went smoothly thanks to Jason, who was knowledgeable and helpful. I feel lucky that he was the one at the desk when I first walked in. He wend above and beyond what was expected.
Service was excellent. My only recommendation would be for staff to completely de-frost the windshield or scrape off the ice. Did not see an ice scraper in the vehicle.
No need to improve, everything they do now works great.
Delivery never happened on Tues as scheduled. Had to reach out to store. Claimed weather related, but roads were clear and I saw another company make a delivery in area.
I had to reach out multiple times to schedule and follow up about my ubox delivery. I expected for someone to contact me after my box arrived at the location to schedule delivery date and time. I was also very surprised that it was not possible to get an early morning delivery; the earliest they were able to schedule my delivery was 11am.
Serve us free coffee........sometimes because of the location the lines get a little long and it would be nice to sip on a hot brewed fresh coffee while we wait. lol. The guys there are Awesome!!!
Nothing that I can think of. The counter staff were knowledgeable and very helpful.
Second trip was necessary because the mattress/springs bags ordered were not in the truck.
I was extremely pleased and I will absolutely be back to this location in the future. The general manager of that location was the one to help me during pick up and drop off of the trailer. He took great care of me, and worked out a wiring issue right on the spot that the trailer had so that all lights worked in perfect condition and I was safe driving with it on my truck. He was very polite and very respectful. This location has earned my business with the Dj, live sound, and lighting company that I own. They're great job helped me to get my job done
When I got the trailer home it smelled like they hauled dead animal in it . we called but the only other trailer that was available was 2 hours away. we wash all the wall down and mopped the floors. stilled smelled. we put a bunch of air freshener in it so my stuff did smell .
Make express check out more express.
Everything went smooth as could be thanks
My odometer reading wasn't accurate when I first got the vehicle and one of the workers said he would communicate that yo his supervisor but that didn't occur instead I was billed based off the inaccurate reading and the supervisor never returned my call about it.
Great location easy check in very helpful employees.
The service Jim provided was outstanding! The day before my schedule pick-up he contacted me to verify if I only needed the 26' truck for 2 hrs. After we spoke we agreed that the 17' truck would accommodate my needs for 4 hrs. Everything worked out great! I would definitely recommend this location!
JASON ALWAYS MAKES ME FEEL LIKE A VALUED CUSTOMER .I WILL BE RENTING AGAIN .ALWAYS 5 STAR SERVICE !!
I had requested a drop off in another town.
Great that we able to schedule a truck after hours online and the we could schedule it for the next day, even when that day was Sunday.
Service was very good. As a returning customer my reservation and usage went very smoothly.
This is a great place to rent
I needed to down grade & it wasn't an option on the end/beginning of the month.
Fast, friendly service! Top notch!
More employees working
However when I returned to pickup the trailer there Was fast courteous and we'll informed employee that helped me
Truck broke down and roadside forgot to call for help. I waited with my children for two hours for someone to arrive. The tow truck driver said roadside just called him 45 mins ago. Terrible service and liars.
I just wanted to let you know that the motorcycle trailer I rented was excellent. Light, but not so light as to be bouncing all over the place. Narrow, it tracked right behind my van without sticking out to either side. And the ramps and tie-downs were perfect. Thanks
I don't know. haven't rented in years. was very impressed with all personnel from AM rep to PM reps. please pass this on.
The place is a pit. Ceiling panels falling down, urine in elevator, doors stick and hot as hell.
All of my stuff was incredibly dusty. Given how expensive the rate is I did not expect that. I now have to throw out many of the items that I stored.
I only had it a week i asked for money back or credit .the guy was very rude and i will never rent anything from uhaul ever again .very upset
Staff member Carvel was very helpful
Staff member Justin was very helpful. Ge is to be commended.
The staff was amazing, the storage facility was not very clean. Jason was very helpful and friendly.
The two men behind the counter were extremely helpful.
Chose to load the box on site and had very little room to work in, however staff was patient and helpful. Sometimes you have to work with what you have!
The flimsy ubox was full of mouse droppings after one year storing my things. Your computer system was a disaster from beginning to end.
staff always friendly helpful
However you really have some wonderful employees. That`s why I have you 4/5. This is a excellent example of how people really do make a difference. Give them all raise, they deserve it!
rooms had NO light at all.Room stunk of mold and made my stuff stink so i salvaged what i could and lost half of my stuff cuz it stunk to high hell
Filthy .ceiling tiles missing insulation falling down. No lighting. Broken wall siding.open electrical box. Code violation. Please contact me.
Very pleasant experience. Staff was friendly and professional. Strongly recommend.
I am so pleased that I am telling many people about my unit and how they can get one :
From the installation and rental of the hitch and trailer to the storage my experience was excellent. A great staff at both the Las Vegas Boulder Hwy loc. and Binghamton NY Chenango St loc.
The staff was always friendly and the facility is maintained in good shape.
Excellent customer service!
Very friendly/helpful staff person!
The store Mgr. NEVER returns any phone calls for 3 Weeks!
No communication where my box was for 3 MONTHS!
If there were a below Poor rating... He would receive it!
Vincent P. Colandrea II
It really needs lights in the storage room.
Old facility, but serves the purpose. Elevator needs to be serviced
The manager was really rude the day I was moving out. It took me almost an hour to get everything sorted out. This pink insulation fell and dirt fell on everything.
The staff was always helpful friendly.
one way truck move Syracuse to Binghamton NY. Found out before leaving Syracuse the room reservation was not made. Rescheduled the room. Happened again... Paid insurance twice.
The service representatives were friendly and helpful. Having available carts for unloading facilitates the process.
I used a UBox. It`s quite roomy although it looks small. The lock space is tight though so get a flat padlock. I look forward to being able to ship my UBox.
Would have liked to know up front that you don`t get refunded if you move out of it before the month is over.
The only thing I found is you need another elevator as there was another customer unloading at the same time and that causes customers to wait.
I mainly delt with Jim and he was very knowledgeable, patient and helpful. I felt very comfortable knowing my items were secure from day 1 to the end. Thank you for the good service!
NEED TO OPEN HOURS TO 24 HRS OPEN TO ALLOW FOR WORKERS LIKE MYSELF TO ACCESS THE BUILDING WHEN WE CAN NOT WHEN WE HAVE TOO.
It was exactly what we needed to store our student items for a short term. Thanks,
Very helpful staff. Great experience.
Customer service is great.
Unfriendly and rude staff...
Looking forward to much needed upgrade of the facility.
The whole process was fast and it went very smoothly.
Excellent friendly, helpful customer service
The experience was excellent.
Employees were very professional and helpful.
Great n helpful very helpful staff...
I was very, very pleased. I have used other storage facilities in the area before, but this is the best. I am moving items from your competitors to this location this week. Great Job.
I paid by credit card-stopped it when I moved out.Lein put on acct!I`m still owed $117.40
Uhaul employees are excellent, although some policies and procedures ex, weekend renting does not include 24hour, although not noted do not reflect the needs of the customer.
Thank you ... We always love doing business with you.
There were too many billing/charges that still need to be addressed. You have paperwork- contact Carole Hertzberg 516-659-2358 to clear up.
I FEEL SAFER BECAUSE OF THE CARDS! VERY WELL LIGHTED, VERY CLEAN, I LOVE THE USE OF THE CAMERAS.THE ELEVATOR IS A LITTLE SCARY BECAUSE OF THE SQUEAKING. I WILL COME AGAIN.
Pleasure having my personal things in a secure place.
Customer service was excellent, entrance to facility was secure, carts were available for moving within facility, possibly a little more maintenance on facility. Overall good experience.
There was no lighting in the unit which made it hard to see things. The hallway light was not enough.
The staff was exceptional knowledgeable, friendly, and gave good advice. The actual storage units are average but not excellent or exceptional.
Sandra was extremely helpful to work with. She has earned our repeat business!
The storage units really needs updating. I have never seen storage this outdated.
The storage units really needs updating. I have never seen storage this outdated.
U Haul of Binghamton was very good to deal with. James and Sandra were very polite, I will choose them again and recommend them without hesitation.
The staff/friendly professional. The rates are too high for the type of facility it is. Convenience is the only plus that would make me recommend this.
The units are in a very old office building, so the tile on the floors and the hallway floors are `beaten up`. And, some of the walls are pretty banged up. But, it seemed clean.
It was always easy an convienient for me to get in to my unit an pay my bill
great knowledgable team. Ms. Thiobault sp? was extremely helpful and super friendly. excellent employee and representative of your company.
Good location and easy access!
Elevator could use some updating
A leak of unknown fluids through the ceiling ruined some of our stored household goods. Also, correcting billing errors consumed too much of my time.
Eric and his staff are really the best U-Haul staff that I have encountered. Very helpful.
Your new manager Eric at this site is much more helpful and professional than the last one.
I am so very happy with the local facility. They were very accommodating, and just easy, to deal with my situation changing almost hourly... they were awesome
rented a fourth floor unit and was talked into moving to the 1st floor. a week later the unit flooded. Insurance is giving me the run around about my claim. Worst experience ever.
The Customer service was very poor, because the staff didn`t provide all the information I needed and messed up my order.
Elevator opening small, tough to maneuver cart when full.could use lights in units
I had a problem with locking and unlocking my unit because the door is broken and an employee was not helpful to me regarding this.
aside from the water damage, the service and people were good
For an old building, it was maintained.
I would recommend updating the elevator, making it wider if possible. That was the only downside of the experience.
There were hidden fees added right when I had to pay which is unacceptable.
Mike was extremely helpful and made sure everything got done
Call center DID NOT indicate my change request. Local Good +. Call center - Poor -. If you really want to know, you need more than 200 characters - POOR Request.
We are very happy with the service and rates . the movers were great and helpful . excelent job.
Manager was rude. My 24 hour access was denied every time I attempted to enter after hours. My card had to be reprogrammed at least 4 times. My unit had NO LIGHTING. Very dirty!
The manager was very friendly,quick, helpful and professional.
Character limit is too small.
Not responsive. Takes forever to talk to real or responsible person. Never get a return call as promised. U-box delivered one day late. Terrible.
Ver poor experience in booking, information and coordination. Doesn`t seem that truck rental and ubox divisions speak to each other.
the service was outstanding with a special thank you to Eric and Mike. U-Haul should be thankful to have this quality of employees in there employees working for them. I thank you all.
Best outcome due to concerned, professional people, during a trying and difficult time for me. Thank you
My antique furniture was stored there for 26 mos.I was surprised to find that when I moved out the furniture it was DUST FREE. Nice Job UHaul!
From when I first rented the unit to when I stopped the place made a lot of improvements. Keep it up.
Could use better lighting in hallway on fourth floor, tile broken up around elevator. Everything else OK. Access to a bathroom greatly appreciated.
The staff was very courteous and helpful. The rooms were clean and secure.
Very hard to get your stuff in a little tiny elevator and up to the 4th floor.
storage units should be lighted!
200 characters is not enough space for constructive feedback about the problems I had. Why limit your form like this... unless you don`t actually care about customers` experiences.
very difficult to get to upper floors.elevator small.floor not level when exiting elevator,the drop from elevator throws the boxes off the cart.
The staff was very friendly and helpful. Rooms clean.
everything went well except for the rain which is not uhals fault great experence
Staff was helpful and attentive.
Narrow hallways and elevators make moving large furniture difficult. Facilities not modern , but clean and no evidence of vermin. Convenient online payments. Good experience.
Lighting could be better. Everything else was great
Great service and friendly people.
The facility service was great. The experience was great. The staff helpful at all times.
Wonderful customer service at a time when my nerves were frazzled! Great job!
no lights in smaller units. floor and elevator very rickety
excellent service...very satisfied..
Only one small elevator. Need more lighting I had to use a flashlight to see into my storage. The staff was friendly and helpful.
Facility itself was in poor condition. Staff was excellent, and we would use them again.
More lights would be a good idea.
the staff were awesome!!!! i look forward to doing more buisness with them again soon
Excellent service and an easy and convenient storage experience.
Holes to place the hasp of the lock through frequently do not line up making it difficult to insert lock.
Larry was awesome, always helpful ...thanks for allowing movers into my storage facility even tho my keys didn`t work ...appreciate everything.
Very good place. Late fees seem a bit high but my fault for being late
it was great storeing my stuff there for two years
The facility was clean and dry!, easy to access when I needed it and the staff was very helpful. I especially appreciated having a unit that was inside and on the second floor.
A job well done and hope they continue the great service.
The building is old and has an odor when you go into the office area and they were short on staff. Overall it was fine for our use but I would probably tell a friend to find something nicer.
I would definitly do business with this facility again and recommend it to others!!
Staff was helpful and knowledgeable, storage unit clean and access was very easy.
Very good communication, status updates, and delivery was prompt. U-Box arrived in very good condition, local staff professional and pleasant.
The employees at this location are excellent! I suggest checking this location first for all your moving and storage needs.
Overall, I found the level of customer service to be unsatisfactory at best and would definitely not recommend this facility or this company for storage to anyone.
At both your locations, your personnel were efficient, courteous. Our experience was extremely pleasant. We would use U-haul again if necessary or recommend your services to others. Thank you!
The staff is very friendly and accomodating. For small items, this location is ok, but elevator makes large items impossible to store here.
Small elevator, shouldn`t be considered a freight elevator.Selected alternate storage location. Restricted access wasn`t acceptable. 24/7 keyed access was preferred.
Great service and good communication with customer service
The facility is in an old building and doesn`t inspire confidence. A door to the exterior parking lot seems damaged and less than secure. Otherwise, it seems adequate for our needs.
Got great service. But sales person neglected to explain one fairly important part of the procedure.
Some of the storage rooms were smaller than advertised, and no one informed me when I called before coming that I would have to put a lock on the door that day.