Customer Reviews for U-Haul Moving & Storage of Bozeman
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bozeman
The employees that worked here were nice, but a little strange. The manager was the only person I had a problem with. He worked through the renting process so fast that I had to ask a lot of questions that I believe frustrated him. He also did not communicate very well with his employees and some important information was lost during that process which caused me to almost miss my pick up time. This location was very understaffed and everyone that works there is always communicating with each other by yelling at each other all the time. Very unprofessional. It was a weird experience.
Friendly. Extremely helpful. Highly recommend
Excellent service, very well run location.
Jesse the gang were so helpful, friendly, cheerful and fun to work with.
I think you all do a wonderful job, I needed my uhaul trailer longer than I scheduled for and you guys extended my time for another 21/2 hrs at no extra charge. Excellent service..
Good location and all went well- very efficient and on time for my pick- up.
Very nice people. I had to change my pick up time, n than was early. They let me pick up the truck Earley.. nice trans action. Will use them again.
I was told that gas tank would be full when I left UHaul. It was not - only 7/8 full. When I filled the tank before returning it, I had to put in 8.483 gallons of gas, which cost me $19.08. VERY unhappy about this....
Excellent customer service! Fast drop off and people well trained, I would eat in this place it was so clean. Thank you Bozeman for caring about your place and keeping it looking awesome .
make sure you do a sweep of the truck before handing it off to the next customer. When we cleaned out the back before giving it back, we noticed cigarette butts in the back on the floor. None of us smoke. But on the good side, we appreciate the phone call to let us know that we had left a remote in the glove box. We were running out of room and I guess one of our helpers put it where ever he could find a place. Thanks again.
Develop a system for repeat customers who have reserved a vehicle or trailer to simply pick up the keys and go or drop off the keys without standing in line. If they have reserved in the past on good terms why should we stand in line again and again.
General manager of store needs to remember who the customer is. He really gets up tight when the store is busy. Very short when your trying to ask a question or get help.
I loved all the features of the brand new vans. The back up camera was very helpful. This will be a must have in the bigger trucks also! It was also very nice to adjust the side mirrors. Thanks for these new features. Please add them to more sizes of trucks!
Mgr. Jesse Dingman is the consummate professional. Great personality and excellent customer service.
Jess is one of the hardest working dudes out there. I see he go above and beyond for his customers! This has to be one of the best locations in Montana!
The manager of this U-Haul couldn`t be better. This goes for every experience I have ever had with him!
When you call to reserve a uhaul UBox tell the customer ywhat they are reserving. When you go to pick it up have it ready and not have to wait all day till 5:00 pm for them to give you the box with a trailer and a truck, after your moving crew has gone home for the weekend. Because of computer problems they were unable to process my order and finally did it manually all after I made phone calls and got passed around your phone system. Lastly, it would be good for the service center to show me what I rented and how to use it. Then I would have realized it wasn't what I needed.
I have rented 3 times from this U-haul and have always had excellent service.
Love this location and crew! Have used very many times and won't go to any other location. They are all friendly, organized, and very efficient. Very happy with management there.
Don't charge the customer for an extra 1/16th more gasoline because the UHaul employee sees the indicator from a different angle that the customer who did her best to fill it to the right mark. I won't be using UHaul again for that very reason. Splitting hairs is not business-like conduct especially when it's against the customer. Poor form. Poor form.
Have another person on the counter why the other two are checking in returns. But otherwise great service and I do recommend the location.
Truck requested was not available ended up paying for way more than needed.
Make sure to have the contract correctly reflect the needs of the customer. I was charged double the rate because UHAUL bounced me around. I drove 400 miles to watch my daughters play and ended up missing most of it. I've now "talked" with multiple people and there has been zero accountability from you people. How will it look when I drive a Budget truck into a Uhaul location to retrieve my belongings?
Customer service FAIL.
Uhaul take good care of us
Awful experience. I waited 3 hours to have my boxes removed. This is after giving 4 days notice and asking if anything needed to be done to get the boxes ready and was told no. Manager was tense and unfriendly. Horrid experience.
Emilee greeted me right in the return lane and I was immediately impressed with her attitude and dedication. Had me in and out in seconds. Excellent service.
The Bozeman crew (we worked w/four of your employees on four different trips to your store) were extremely friendly, professional, helpful and had our best interests in mind in all their recommendations and advice we sought as we prepared to move our 87 year-old father to live w/us. We (all four Kern kids) thank you for making Dad's move as easy for us as you possibly could.
Very friendly and helpful people. Even in the pouring rain. Very well stocked store.
Location in Bozeman is easy to get to, but employees are crude and harsh which doesn't go well with the overall "yes it's $29.95 PLUS mileage PLUS insurance and if you don't get the insurance forget using your own auto insurance we will demand instant reimbursement in full or you will go to jail" spiel. Low class all the way.
We were helped the 17th, 18th, and 19th of April and every day the staff were excellent: welcoming, knowledgeable, and helpful. Thanks
This location is severely impacted by the adjacent road construct and the personnel seemed to be distracted by the impact it is having
They were super helpful and friendly. Moving is a pain but these folks had a great attitude and I thank them!
My contact with the folks in this store was much less involved, since I only dropped off the truck and got a quote on a hitch. But it was certainly a positive visit, and the store was physically very impressive.
I took the trailer home. Friends showed up to help me load it and we almost fell on our face because of motor oil all over the trailer floor. Because my friends where there I didn't have time to take the trailer back. Instead I had to clean the floor twice to get the oil out. I am not happy at all.
Smooth, easy and efficient. Great service and good staff.
Thank you! T. L Hunter
Roadside assistance needs to be willing to help on a weekend. Not Bozeman office fault. Codey, Jeff, and Dan were exceptionally helpful and friendly.
I have rented several local rigs plus the big truck from this location over the years. They are super. Super fast. Super friendly. Super professional. Super fair.
We are so glad that we picked up the trailer from a big U-Haul store because we had a problem with our pickup truck's trailer light hookup, and your technician fixed the problem very quickly! 5 stars for service!
Leaking mother's attic (some of my items are still drying out) and mud caked on the loading ramp. I opted not to use the dolly and moving pads and asked that they be removed before I left so I could have every inch of truck space because I knew I would need it. They refused to remove them and I had to make an extra trip for the few items that would have fit perfectly in the space taken up by the dolly and moving pads. Definitely my worst U-Haul experience. If there was another moving truck company in Bozeman, I would use them next time.
I thought things went very smoothly. They had me on the road in very little time at all.
Daniel was fantastic helping us get the best deal on a larger truck to make our move easier. He was professional and friendly and effective. We were very impressed with his willingness to be helpful.
Only one person, long wait time, got much larger truck than reserved or needed. No instructions on operations. Guessing if more help were available that things would have been better. Felt sorry for the guy and he did apologize for the wait.
The staff was very friendly and very helpful. However I was explicitly told that I would have one month of free storage upon my arrival in La Grande,OR. When I arrived in Oregon and called I was told the nearest available storage was located 3 hours away in Idaho. This was extremely dissapointing and I believe I started a case to get my bill reduced due to the blatant misinformation I was given.
the clerk who helped me, both was very helpful, however the manager was rude! i believe he was drunk or hung over.... i won't use his facility. i'll go to another uhaul!
The right sideview mirror would not stay in place and made it difficult to pass. Also water leaked into the truck getting water on some boxes. Otherwise truck handled very well.
The woman, I believe she was the manager, was very kind and helpful.
People were great, but web site didn't work. I reserved a 6X12 on the web but it didn't show up in their system and they tried to give me a 5X10. Lucky for me a 6X12 was available anyway.
I've always been happy with the Bozeman Uhaul. Have used them several times. Reservations are quick and easy, appreciate the email confirmation. Equipment is always ready to go and on-time. Everyone is very professional. Don't change anything.
Jessie and Jeff were very kind and helpful.
The general manager was bey helpful and accommodating. The same goes for the guy who runs the shop. They're a great group.
The people we worked with were helpful and very friendly. I will always use UHaul
Excellent experience. Great equipment and service.
The whole staff were knowledgeable, helpful and a pleasure to do business with.
Staff seemed annoyed but overall helpful.
Everything good , I'll come back or recommend to every one , thank for your service...
They took good care of me.
Truck I rented had a severe pull to the right. The person I told didn't seem to concerned.
The manager, I believe his name is Jessi, was very arrogant.
It's the only options in Bozeman. Van was not ready, I had to wait 20 minutes for it and it was not clean
It would have been better if Uhaul had arranged for the U-boxes to be delivered and returned to/from our houses instead of us having to schedule through a 3rd party.
Staff was very courteous and helpful
The staff were kind and helpful. It seems to be well maintained and I feel comfortable leaving my belongings there.
All the employees were very friendly and helpful!
I have never been treated so unprofessionally.
U-haul doesn`t hold true to what they say-will provide the price promised with paperwork that was for storage unit held on reserve. employee of u-haul said I didn`t need to come down to select a unit.
Facility and Staff were great
Staff at Bozeman location was great - very helpful. I forget the guy`s name who helped me - tall, skinny dude. He rocked.
I am very pleased with my experience with UBox. This will be my preferred moving solution for the future! I also want to mention a man by the name of Donald who was especially helpful to me.
Bozeman UHAUL too busy to answer phone. Talked to call center 24 hrs ahead but they had not got word. Box buried in crowded warehouse, took a while to find it and get it out. All in good shape.
Bozeman UHAUL too busy to answer phone. Talked to call center 24 hrs ahead but they had not got word. Box buried in crowded warehouse, took a while to find it and get it out. All in good shape.
The General Manager was outstanding. Thank you!
Great staff members at this facility.
Jesse gave me great service and the rest of the guys were friendly when I can in.
Overall a good experience. Wish a rat catcher hadn`t been shoved against the upholstery of our couch, but everything else was good.
Donald and the staff at N. 7th in Bozeman are fantastic.
particularly appreciated the staff at the U-haul place...the computer stuff is a bit of a hassle, especially on a stressful moving day, but I know it just takes time. The staff were awesome.
I was not there in person. I called to set it up and my son signed the papers. I have been to this location in the past and this location is great. Never had any problems. Always helpful and clean.
Donald the manager is a crook /he tried to steal money from our checking account by a false auto pay. .I was not given a full reveiw ofmy payment history and I want one ASAP
Did not follow up and call when boxes arrived. Had a hard time confirming their arrival. Gave the moving co. the wrong box to unload.
Brenden was very helpful when checking us in/out. However, the main latch on the box was poorly attached to the box. It was obvious that this latch had been reattached two other times.
I moved out on 1/31/15 but had paid for all of Feb. 2015, I would like a refund as this was not a prorate out. I would like a response or I will not recommend u haul at all.
A good experience, BUT, staff not well trained, lots of turnover, expensive for market. Very convenient and secure.
should be able to get to storage units without having to get the extra set of keys from the office to have access to our own belongings even when the office is closed.
It was great to have the staff 2 men help me and my friend to unload my heavy stuff from the truck and put in the storage unit for us.
The manager was rude and unhelpful, it took 10 minutes just to find him. The storage units were difficult to get to and we had some mouse droppings on our stuff as well as chew marks on several items.
Absolutely awful web application. Always had to wait in a line to get storage key. Staff always seemed inconvenienced.
Excellent service, courteous and helpful.
My experience with uhaul was awful. I was sent threatening emails and letters stating that I was going to receive a $15 late fee after the manager himself set me up on auto draft.
Very inconvenient hours. No lights inside of units. I got a unit in Belgrade that was twice the size for half the price. In the 1 1/2 years that I had the unit here my price was raised three times.
Three weeks late on delivery, customer service is a joke
Staff was fast, efficient, and friendly. Thanks again!
Horrendous customer service/communication. I was actually concerned for my things. Chad was rude, talking down to me on multiple occasions. I’ve warned everyone I know in Bozeman to avoid them.
Very good people very helpful and personable
Please send me a customer service email address to firstname.lastname@example.org
Everyone was very professional and helpful
Would of been excellent , but call center was rude
only complaint is the quote on the phone was about 1/2 the actual price and the reservation I made was not on file when I went to do the paperwork.
Employees seemed incompatent on all levels. i.e. Couldn`t find an empty unit, didn`t know how to check me in, didn`t know what size units were where, etc. Don`t give them your business!
Our family just finished a very complicated move and whole team at Bozeman U-Haul helped us every step of the way. We have worked with U-Haul many times and the Bozeman crew are among the very best.
Friendly and helpful staff
Thanks to the staff in both Jackson, Tennessee and Bozeman!
I never had any issues accessing my storage unit and the staff was very friendly! My experience there was very pleasant! Thank you.
You need to prorated after a customer leaves. I paid for the month but was only there 11 days. For that I will not recommend your storage services.
I actually did not correspond with the Bozeman Facility. I dealt with Colorado Springs when obtaining equipment. Their representatives for delivery and unloading were very helpful and courteous.
Outstanding service, thank you for your help during this stressful time
I did not want to tow a trailer 700 miles and this was a way better solution.
Like you care, I`ve complained and no one gives a shit
The staff in Bozeman were great. They answered all my questions about UBox rental, storage, transport. The boxes were read on trailers when I needed them and the staff arranged shipping on time.
Thus far, I`m happy with u-haul amd this u-bpx. I`ll be praying that all my things will make it to santa rosa,ca safely and in one piece. Then I`ll have more to say.
I made arrangements for my son`s ubox from a distance. Bozeman staff were available and very helpful on the phone!
The unit was APPALLING! It was smaller than advertised and a converted space with a hole in the wall and rat poison on the floor. I moved out the next day!
The staff needs to be better trained on how to rent spaces using the computer.They had problems giving me my original receipt. The storage lock needs to be replaced for indoor units.
Sunday hours were not very convenient. 9 am is late for those that want to get things done early.
This location in Bozeman MT is hard to call and speak to someone at that location. I would always go to the customer service call center.
All done on phone. Thank you!
res over phone quoted 1m free w/ $30 mth after.got free mth w/ $80 mth after + $20 charges not told over the phone. called and told no notes from phone call. Pissed!
I was told that the box was to be picked on the weekend that we were leaving.It was picked up the ff weekend instead,arrived a week later than expected,putting everything off schedule.
They took our money and did not ship when they said. They never contacted us. They forward all calls. Clueless about international move, and gave us bad information constantly.
Terrible Service. Store Manager actively mocked me while I was trying to figure out why my boxes weren`t delivered in the expected method. Move arrived two weeks late.
Great service, efficient and intelligent staff, reasonable cost. Overall an extremely positive experience. Thanks to all of you!
Hey, U-Haul folks, your facility on North 7th in Bozeman, MT is run by an exceedingly competent, good-humored, patient staff. Chad, the manager, is great.
Bozeman, mt u haul was rude and did not make it easy to pick up. I was on hold forever and unless I was desperate I would not use u haul again! Your company has a bad reputation for being rude!
The staff at the Bozeman location was great. The staff at the Clarksville location was horrible. Waited an hour and a half just to get someone to come out to exchange an empty ubox for a full one.
Very untimely with delivery. Kept saying would call back but never called back. Took an extra full week to get items delivered. Multiple items were also damanged
There was a lot of fluff that came through the cracks making a bit of a mess that was constantly there over the years.
Bozeman general manager was incredibly busy, but not provided excellent customer service!! He ran around and made sure every customer was satisfied.
Chad, the manager was an person to deal with. He was very helpful.
Had trouble getting information about shipping my UBox. Had to email several people at UHaul and talk on the phone with more to get even minimal information about how to ship.
I only rented for one month, but I`d use the facility again.
They rented me a trailer that turned out to be already rented out. I had movers go to pick up the trailer only to find out it wasn`t available nor were my U-Boxes ready to put on a trailer.
We had a great experience with our U-Boxes and the U-Haul store!
Meets our temporary storage needs.
The gentlemen at the Bozeman U-Haul on 7th Street could not have been more helpful. They have been great tot work with.
I would like the access hours a bit extended, and parking improved but its a good area overall.
better on line tracking of boxes once uhaul takes the pod for customers would be helpful and make customers feel safer
I had a bad experience with false promises and lack of confirmation about rentals. It was very frustrating.
The Manager Chad needs to learn to smile, he acts like he is doing his customers a favor. Lots of storage places in town.
Men at the facility Are always prompt, helpful and cheerful
Service is very prompt and friendly!
The staff was amazing, very nice and helpful and sympathetic to my needs. It was a really great experience and if I ever need to store things again, I`ll be coming back!
Service was a bit slow but otherwise smooth.
Angel from the Omaha location was awesome! She was professional, timely, and communicated effectively. Kudos to U-Haul for having great employees!
All staff and manager very courteous and helpful with hitch repair and storage facility rental
Perfect solution for our interim
late getting Uboxes to me,does not return calls, customer service folks cut me off mid-sentence. 2out of my 3 UBoxes are in Denver where is the 3rd? Your services are horrific.
Thank you guys! You were very helpful and patient with us. You are awesome!!!!
Very helpful and nice staff. Excellent, clean and secure storage. Would definitely recommend and use again.
Chad at the Bozeman store went above and beyond the call of duty. He is a great employee thanks again Chad.
Escellent service and well maintained facility.
The staff explained everything well and the service was quick and easy.
The staff was especially friendly and helpful!!!
Requested one U-Box. Two on trailer at pickup time, causing delay. Then U-Haul took three weeks to ship it. Gypsy Moth paper lost by U-Haul. Lock broken off and missing at destination.
Suffered some furniture damage in transit, not sure if my expectations were set too high for the handlingofthe container.
Hours on the phone with the call center, repeating my situation. Box was not delivered on time and no one could tell me where it was. Messages were never returned to me.
When I called the Bozeman location I was transferred to the Ubox help line. Several times I was hung up on and the staff could have been more friendly over the phone.
Chad and his staff are fantastic! They were very helpful with everything I needed, and I really appreciated everything they did and will recommend them to others. Thank You!
Impossible to get in touch with local dealership. No return phone calls. Had to go to location and wait in line to get anything done. Overcharged me by $2500 for 4 U boxes
The staff was always quick to allow me access to my storage box no matter how busy they were.
The storage prices are expensive for the size. Mine was along a narrow hallway the made accessibility and lighting poor. But overall my things were safe.
Knowledgeable staff, fast and easy service
My Uboxes were delivered from MI to this location much later than expected, and Chad helped us reach a solution that made me happy. Our boxes were stored here and they were a pleasure to work with,
the staff was very friendly and helpful.
I was charged an entire months rent for 3 days of use. I will never recommend U-box to anyone, as this policy is criminal.
I have used this facility for over 3 years and have been extremely satisfied with their service. Everyone is helpful and very pleasant.
I was made to feel welcome and that my business was appreciated. Staff was very helpful.
The Bozeman center was great.
Need to clean the insides of the cab windows. Hard to start a long drive at night with filmy windshield, other wise well done.
The U-Box was very convenient and made moving very easy!
facility was very clean but there are NO lights in the hall where our storage unit is. We had to move our stuff in with flashlights.
Super friendly staff and very helpful. Made the move so easy!
200 words not enough for comment. District sales manager Kyle got all fixed. Staff here misleading otherwise.
As a working musician storing instruments, arrangements for later pm access would be helpful.
The UHAUL experience itself was super great but the storage unit was a joke. Around 3 corners,dark unit and a big box of poison in the back. I know it was free for a month but wow.
Roy has always been helpful and informative. He is very poorly groomed . This doesn`t affect his job, which he does well. All the other workers are well-groomed and really excellent in their job.
Rented two trailers and a storage unit over the summer. Everything went smoothly.
staff were very friendly and helpful
I felt the price was a little high but the services provided were good.
Hours close location to my house made unit very convenient. Staff was always very helpful quick to give me the keys when they were busy with other customers.
Kyle was very helpful. This U Haul made moving so much easier.
Trailer space blocked several times during the year.
Willing to help.
Great personne, unit was super clean, but U-Haul`s policy to not prorate rental fees if you leave your storage unit mid-month stinks!
clean and secure enough for us, the guys were always pleasant, and we got a month of free storage with our trailer rental, what more can we ask for, thanks!
Nice people, excellent service, and a smooth ride. Definitely a good experience all around.
The people at the office were exceptionally helpful and curtious and made the exprience pleasent.
The staff was extrememly helpful, prompt, and available when I had questions or needed assistance. An overall outstanding experience and I will recommend the service to everyone.
Very helpful. Let me check out a couple units before choosing the one I needed. Need longer hours though, only had a short time period after work to try and move everything.
everyone was very helpful. Thank you.
Clean facility, friendly staff, and central location:I recommend this facility.
Everyone was very helpfull. the storage was clean.
Everyone was so nice and helpful. This was my first time renting anything like this and it was a great experience.
Average at best. Workers seemed to be put out by the simplest request and tended to be down right rude to customers. A general sense of incompitence was common.
very helpful workers - would highly recommend the business.
It was great, smooth, perfect,except for lighting. But thank you!
Need to fix the lights on the northside of the building inside.
Very helpful employees.
Name is spelled wrong. Being sent to a call center was awful. When I asked specific q`s they said they didn`t have that info. I asked for a unit that could hold a queen-sized bed and it was too small.
I would use U-Haul self-storage again in the future if needed. Thanks for everything.
Kyle is a fantastic GM. very helpfull staff and friendly
I liked how there was no pressure to rent for another month when my free month was finished.
the owner was the friendliest and most helpful of all working there.
More access errors would be nice.
Over all it is a good unit. Especially during winter months.
i was very satisfied with my storage with uhaul. friendly staff and convenient hours...i will definately be using them in the future if needed!
usually very easy to get into the unit. some employees are better than others in terms of their customer service but Dallas and Kyle are outstanding and very friendly and helpful.
A very welcome and smart service to provide, the one free month, after a long, expensive and difficult cross-country move. Thank you!
It was very dark in our storage unit, hence the no on well lighted.
The registration process at you call center SUCKS! Needed several phone calls and transfers to get basic answers. Bozeman staff was great! Get the front end working as well as the back end!