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Edar S.Customer Reviews for U-Haul Moving & Storage of Broadway Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bonnie and her team are amazing! Always pleasant, helpful in answering questions and at the ready to assist when needed.
KAFI G. | Overall ExperienceBonnie and her staff are amazing. I’ve been a customer for several years and I’ve always had a great experience whether it was my storage unit or renting equipment. I continue to stay with U-Haul because of the treatment I receive from Bonnie and her crew. And I will remain long-term client.
Lawrence J. | First Impressionseveryone very nice
MARIE D. | Overall ExperienceAmazing Uhall store experience! Shopped around 3 different Uhall stores and U-Haul Moving & Storage of Broadway Plaza had by far the most friendly staff and best storage room. The office team was fantastic as well as the General manager BONNIE ❤️. From start to finish everything was beyond expectation.” Love you guys…thank you Marcelio Venancio
CEIA V. | Overall ExperienceLow prices, very clean, high quality, security, great service The best place to rent storage space
Juan Manuel G. | First ImpressionsStaff was great
Jeremy B. | Overall ExperienceNever did storage in my life. When I found that I needed it I was already stressing out. Then having never did it I figured it would be a pain in the . The lady who helped me made the experience go so smooth and easy. If I ever need to store anything in my future I won't hesitate to come to UHAUL. Sincerely,morgan
David M. | Overall ExperienceGood customer service, clean facility and equipment
BRIAN K. | Overall ExperienceVery good staff, and well maintained facility
CHIEN HAO C. | Overall ExperienceBonnie & her team at 34 Broadway were the best ! Had terrible experience at 2 other local UHaul locations, but Bonnie’s team was awesome from start to finish!
scott v. | Overall ExperienceI was rent before but now this services here in Malden was better. Because they are very friendly and help you a lot.
MILDRED N. | First ImpressionsI like this place because you find employees to talk to if you have questions! I have been with them since 2016. They are the best and it is in the best location!
Victoriana M. | Overall ExperienceBonnie was simply outstanding! Unfortunately 2 other local U-Haul locations failed us miserably - Bonnie stepped in and took care of us. I’d recommend this location to anyone and also recommend UHaul take care of employees like Bonnie !
scott v. | First ImpressionsI had an amazing experience, all of the staff were very friendly and helped me out right away. The facility was clean, other than some of the renters decide to leave a mess but that is not UHuals fault. Thank you UHual
Chrisanna G. | Overall ExperienceThank you for your help with my situation greatly appreciate god bless you
ROMOLO D. | Overall ExperienceFff
Adilson C. | First ImpressionsAwesome staff!!!!
Joshua M. | Overall ExperienceVery good experience 👌
Lea P. | Overall ExperienceThis has been and amazing experience. The manager should be very proud. We loved it here.
Jackalynn R. | Overall ExperienceWhat a waste of my peoples time working with UHaul , after I saw that the reserved space was not available we cancelled Immediately,I went to a competitor down the street , was loaded in and on my way in half hour , I spent a half hour at your location after spending a half hour a week before pre registering and setting up payment , only to find out your rep could not access any of the correspondence I was sent by your phone rep , and was not interested in looking at the numerous emails cut and emails I had on had , I'm in customer service and if I operated like you guys I'd have no customers, I never complain but you guys take the cake for how not to do things
John L. | Overall ExperienceThe manager at the location when we checked in was very friendly and helpful. Great experience!
Richard M. | Overall ExperienceEverything was perfect, wouldn't think of using any other facility. Great job to the staff.
John V. | Overall ExperienceThank you! I am grateful for the help in this way. The facility was excellent. I especially appreciated the hours for access and the ability to pull the truck up to the large garage doors. Also, thank you for the carts - they were great. The experience was outstanding in every way. Thank you again.
Philip F. | Overall ExperienceThank you!! The experience was outstanding in every way.
Philip F. | Online Move InThe establishment is clean and the staffs including the manger are very professional and respectful. I highly recommend them!
Daniel C. | Overall ExperienceSuper clean facility.. so clean I thought the floor was just painted.. great, helpful staff.. Jace, Lexi, Nicole and Bonnie made it so easy.. Thank You for all your help..!!!
Sal C. | First ImpressionsI started out at a different location but I made some mistakes with my truck and storage reservations, so I was referred to Bonnie’s location. I was super stressed but Bonnie made everything so easy. It was a Saturday which also happened to be the first of the month so I know they were super busy, but even still they were all so nice and accommodating. Working in the service industry myself I know that how happy your staff is directly correlates to how well customers are treated. The team actually looks like they enjoy working there which honestly is rare these days. The location is great as well!
Alyssa R. | First ImpressionsExcellent process and very professional staffs from the attendant to the manager!
Daniel C. | Online Move InThey where very helpful
Takeisha G. | First ImpressionsVery good
Pierre Gerald C. | First ImpressionsI will recommend everyone to go there for storing your staff it’s cleaned and safe Bathroom cleaned
MARIE S. | Overall ExperienceJust kinda pricey (to me) for such small unit. Otherwise...All Good
Janice R. | Overall ExperienceThe whole staff is amazing. Especially Bonnie the supervisor. They are truly amazing people out there still.
geraldine l. | Overall ExperienceBonnie is a great human being! Went out of her way to help me Multiple times
saqueo p. | Overall ExperienceService was great! Bonnie and her team were absolutely amazing, they were so helpful and helped me with all my storing needs.
Claudia V. | First ImpressionsI was a customer for 8 years never had a problem everyone is attentive especially t the manager Bonnie!!! Thank you for everything!!!
Fabricio D. | Overall ExperienceAbsolutely nice and friendly environment!!! Very clean all around!
Yelena K. | First ImpressionsMuito bom o atendimento da equipe muito bem treinados estão de parabéns ❤️
Max C. | First ImpressionsEveryone was so nice to work with…they always made it easy for me .. and the facilities were outstanding /very well maintained
Edward C. | Overall ExperienceThe manager, Bonnie is great! She answered all of my many questions throughly throughout my stay. She is very knowledgeable which made my experience flawless from moving in to my move out. Her staff was kind and helpful at every encounter and they really reflect her professionalism wonderfully! I definitely would recommend this storage facility.
Carmen H. | Overall ExperienceStaff always went above and beyond to help me. I had surgery and found it hard to get there and empty my unit. They were so professional and kind. Bonnie was the best. Many thanks to her! We will recommend your facility of course!
Marilyn M. | Overall ExperienceThe two employees who helped me were amazing and very friendly! Very knowledgeable and made sure that saw the unit and that it was the right size for me before purchasing! Thank you :)
Chrisanna G. | First ImpressionsThis facility is clean, neat and well lit. The staff especially Bonnie have always been very cordial and helpful.
joesph k. | Overall ExperienceThis particular U-Haul storage facility was not the norm - it was much BETTER than those others we've been to or done business with. Thanks :)
Rachael B. | Overall ExperienceLa manager es muy profesional
ERICK S. | First ImpressionsBonnie is simply fantastic and provides the best customer service experience one can hope for.
GAUTAM G. | Overall ExperienceThanks for your service
mario d. | Overall ExperienceSatisfacción
mario d. | First ImpressionsStaff helpful and friendly. As long as you pay your bill and don't lose your key, everything is good. Nobody bothers you.
joseph p. | Overall ExperienceTo help deal with historically severe heat waves, top-floor indoor climate control at this location may benefit from adding a couple roof vents. Put another way: venting the heat from the highest point can be more cost-effective than fighting the sun with air conditioning. We had such vents in our chicken and baled hay barns. Sealed them off in the winter.
Jeffrey L. | First ImpressionsMy experience was much worse than “below average”. My reserved locker, even though confirmed just the day before, was not available when I arrived. This was because (supposedly) someone had used the “e-checkin” service, but checked into not their locker, but my reserved locker!! How can UHaul allow people to do this? No solution was offered and no other lockers were available at that site - Medford, MA. I finally found an alternate at another UHaul site. But at a cost $45/mi th more expensive than the locker that had been guaranteed to me. I want a refund for the difference from UHaul. And, heads up UHaul, your new self-e-checkin prices is highly flawed. Please email me to arrange for the requested reimbursement. Otherwise, after many many years of using UHaul, I will stop being a customer. Thanks you. Chris Seaver, cbseaver@gmail.com.
Christopher S. | First ImpressionsThe staff at this Uhaul were incredibly helpful, kind and accommodating. I feel very lucky to have had them involved in my move and they made everything much easier and were able to work around a number of difficulties I presented them. Thank you so so so much to Bonnie and her team for making a difficult day much easier.
MEAGHAN M. | Overall ExperienceBonnie is unbelievable, after many months of waiting on storage units to become available at many facilities, many city’s, Bonnie knew exactly what I needed and accommodated me with ease, thank you Bonnie! And the uhaul team at malden !!
Brett F. | First ImpressionsThank you.
SUSAN M. | Overall ExperienceReally impressed with this facility. Very well taken care of.
Alice R. | Overall ExperienceThank you for keeping my stuff safe for years. I recently finished my house and now have room for everything. Bonnie was a doll and made my experince smooth and headache free. I do not know what you guys would do with out her at that location.
SCOTT H. | Overall ExperienceEl mejor lugar para almacenamiento… mejor q la típicas compañías
Erik P. | First ImpressionsGreat Service
Warren N. | First ImpressionsThe move-in was flawless but the unit has a large pipe across ceiling that is a slight obstruction.
Diana L. | First ImpressionsThe counter people at the Malden store were amazing and always are. They were professional, and willing to answer question even though it was closer to closing time on a Friday night. In this day and age when it’s hard to get employees it’s nice to know there are good people out there.
Derek F. | First ImpressionsOne word CLEAN!!! Bonnie is awesome as well!
Rachel J. | Overall ExperienceManager Bonnie was so helpful and pleasant to work with.
Susan D. | First ImpressionsGreat customer service
Melodie S. | Overall ExperienceGreat experience. Staff were excellent. Building neat and clean.
Chuck N. | Overall ExperienceThe staff member that helped me (Bonnie Alberti) went above and beyond with my rental and explaining everything I needed to know I had a very good experience dealing with her. Thank you, Geno Mirabella
Geno M. | First ImpressionsThank you for the care, affection and attention! you guys do a great job! the captivating smile and a brand! thank you again!
olavo a. | Overall ExperienceThe manager and Yalixa colon are the best.🤝👍🏽
Louisna J. | Overall ExperienceFrom Bonnie to the people working there they were friendly and helpful
James J. | First ImpressionsOne of staff members at reception was rude. She was talking back and instead of answering questions about the check-in procedure just told me that I'm the one who is causing troubles and everyone else didn't ask question. I did not expect this kind of attitude from the staff
Alexander I. | First ImpressionsI answered "no" on question 6 because I don't recommend things to people. What people do is their own business.
ROBERT M. | Overall ExperienceEverybody is very professional, kind, helpful. Specialy manager Bonnie Aliberti.
TATIANA N. | First ImpressionsI have had storage units off and on at this location for 6 years. It is clean, it is very well maintained, and it feels safe. Access is easy. Bonnie and the team are always very helpful. If I have storage needs in the future, I will definitely be back.
William N. | Overall ExperienceAmazing service. Great team and smiles.
Zhaney C. | First ImpressionsSpecial thanks to Bonnie Aliberti for being so understanding and helpful. I really appreciate her, and am recommending this storage unit to all my friends because of her.
Gopal N. | Overall ExperienceI like it
Kinston D. | First ImpressionsBonnie and her team are great.
Judith C. | Overall ExperienceThe staff was always helpful when I had questions. One of the staff members told me I had a cooking pot on top of my car. I had no idea. I am so glad the staff member told me this. Totally save the day from turning into a bad accident.
Jessica M. | Overall ExperienceBonni, Willie, Yalixa and Kenney and all the staff were superlative professionals. I had no problems at all. Everything went smooth and highly professional. The Bonnie Aliberti team goes above and beyond to please each and every patron. I am remain grateful for the kind, courteous, compassionate professional and respectful service I received. Bonnie even came out to the truck upon my pickup to speak and to isee if I needed anything.This is a prize winning operation that deserves to be highly commended for their teamwork. I can see why this Uhaul location is so consistently highly rated and why Bonnie's location stays fully occupied.
Maria M. | First ImpressionsThe staff we spoke with were friendly and helpful, really terrific. However, the office on Eastern Ave was significantly understaffed. I realize the pandemic has made hiring difficult, but I hope you're doing your best to hire the appropriate number of employees. More problematic was the fact that even though we'd reserved a unit, it wasn't available. Why bother letting someone reserve a unit if you're not going to actually hold it? Luckily, the other location in Malden had a unit that was a bit larger, which was unfortunately $100 more per month. While we did get one free month, we should have just been charged the original amount of the size we tried to rent in the first place, plus some sort of discount or offer for the inconvenience.
Sarah B. | First ImpressionsStaff was friendly and helpful. Would definitely recommend to someone else
MATTHEW B. | First ImpressionsI felt like Kenny went above and beyond to help us; he was so friendly. There was another man, I did t catch his name, but he went out of his way to make sure we were alright. I will recommend this location to everyone.
Edward C. | First ImpressionsGreat accommodating staff. Only downfall, a bit tight maneuvering vehicle to loading dock, a bit tight
Thomas B. | Overall ExperienceI just want to give a huge shout out to Bonnie at the Malden uhual ! She was great ! Friendly and helped me out a lot !
Jessica L. | Overall ExperienceThe staff was so incredibly helpful and always friendly! We found the location to be extremely convenient and easily accessible with plenty of parking available. I would highly recommend this U-Haul facility to anyone.
Elaine W. | Overall ExperienceTwo female workers were very helpful!!
Tia S. | First ImpressionsGood customer service
Nicolas C. | First ImpressionsThis is not representative of all staff at this U-Haul. The process by which we rented a unit was horrendous to say the least. I believe it took me close to 90 minutes just to secure a facility and had a myriad of transactions (debits and credits) to make it all work. Another inconvenience is all the extra fees (lock fee, environmental fee, service charge, etc). All those hidden fees made it feel like I was getting scammed. If you bundled it up and only charged what was advertised in one lump sum, I would feel less taken advantage of.
Dan K. | Overall ExperienceBonnie and staff were great. Personable and professional. Would highly recommend.
Vince R. | Overall ExperienceGreat location, very helpful and friendly people.
Jennifer M. | Overall ExperienceBonnie and her staff are first class. She is very respectful and honored an agreement I had with another U Haul facility. She is professional and her operation is seamless. I think I'll keep my items there as long as I could.
Vince R. | First ImpressionsBonnie is the BEST!
Reinaldo P. | Overall ExperienceThe manager and employees are awesome
Shedson P. | Overall ExperienceVery helpful and friendly staff!
Kelly G. | First ImpressionsI will recommend the manager for a pay raise. She was very professional in her duties.
CLIFFORD S. | Overall ExperienceWorked with Denise to open the account and close it, she was friendly and proffesional!
Denise U. | Overall ExperienceThis storage facility is exceptionally clean...Clean, bright facility with several doors for convenient move-in. All the staff at this location were extremely helpful and friendly. Bonnie, the manager, took me on a tour of the facility and I was impressed with the clean, shiny floors and my unit was bigger than I thought. Willy, Karoline, Brittany and Denise all helped facilitate a seamless move-in...Thanks for all your help !!!!
chris m. | First ImpressionsI love this place because they give good customer service, I'll recommend malden uhaul to anyone.
Melodie S. | First ImpressionsI was very pleased with the storage for the past six years. We were able to find a house and finally get all our belongings under one roof. I will recommend your business to anyone looking for storage rental.
VICKI M. | Overall ExperienceSome kind of light in the storage room would help a lot.
Marinos V. | Overall ExperienceAll the staff were always friendly and helpful! After two years of being a customer I am very pleased with the service at U-Haul Moving and Storage Of Broadway. Thank you so much!!!
Pedro P. | Overall ExperienceThis storage unit has the best staff everyone that we came in contact act with was great. The staff is very knowledgeable, pleasant and very helpful I would definitely use this this storage facility again. I would like to also give a special thank you to Manager Bonnie she was wonderful to us and she has trained a staff that does there job correctly and talks very highly of her. Thank you for the great experience.
Lori G. | Overall ExperienceExcellent customer service—making a stressful move that much less stressful with their help and grace!
Carolyn G. | First ImpressionsThanks for staying open late on Sunday to help me.
paul s. | First ImpressionsThis was my first experience with a storage facility. From day One the whole team there was excellent!!!! Walked me through every step. When I needed to downsize a bit, Bonnie, put me in to exactly what I needed. I can’t praise them enough there. Awesome facility!
Marc S. | Overall ExperienceThe staff is amazing always there when needed sent emails keeping you well informed of any changes. I would definitely recommend U- hallrentals Roberta DiMarco
Roberta D. | Overall Experiencestaff was great Bonnie is awesome
David K. | Overall ExperienceYou guys have amazing staff members i don’t quiet remember the lady that helped us when we got the storage unit but she was very nice ! Thank you guys !
JOSE D. | Overall ExperienceI would like to say that Bonnie the owner of that location was nice personable always had a smile on her face . The U-Haul storage is always clean and neat. And I and also I wanna mention Willy who’s been a long time associate there was one of the nicest people I’ve ever met. I will always do business there
CRAIG W. | Overall ExperienceThe staff are the example of what we need in our service industry . They are so exceptional 😍 i can't have a word to use describe their excellent service. God bless 🙏 them
Darius N. | Overall ExperienceThe staff was friendly and helpful, and the storage facility is extremely clean and open. Plus, they have hand-trucks, mattress movers, and pallet jacks available for free use.
JONATHON S. | Online Move InThis is a fantastic storage facility. The staff was always helpful, it is super clean and they have carts available to help you move your stuff. A+.
Paul G. | Overall ExperienceBonnie was just absolutely amazing so kind and helpful through a very stressful time
Nicole M. | Overall ExperienceThe website needs to update its hours. Nobody picks up the phone.
kavita s. | First ImpressionsWillie was outstanding. He made sure we knew how to get in to the building after hours and was a super nice person. This facility was so clean and well maintained.
Paul G. | First ImpressionsThe whole staff was fantastic! They were all very helpful and accommodating! Bonnie did everything in her power to help between getting me into a storage unit to getting me a quote on a moving truck.
Bette G. | First ImpressionsWe thank you for keeping our home items safe while we were storing.
Florette A. | Overall ExperienceIt was wonderful be your customer. I recommend for everyone.
Edmilson G. | Overall ExperienceDenise Was a great help
Adrienne N. | First ImpressionsSome of the nicest people I’ve dealt with in along time. Very refreshing!
Sherry L. | First ImpressionsEasy to sign up, flexible & friendly staff, reasonable pricing and storage units, plenty of carts, easy pull-up spaces to load directly into and out of a vehicle, safe & big elevator.
Madelyn F. | Overall ExperienceGreat service
rabah a. | Overall ExperienceThe facility is very clean and well maintained, which was a relief as I know my belongings will be safe. All the staff were very helpful and more than happy to assist me. Great experience.
monica s. | First Impressionsyes the staff was Friendly
Jami F. | Overall ExperienceI would highly recommend your facility and your staff. Over the years Bonnie was very helpful and I would recommend your facility due to her professionalism and help. Also, Gerald was very helpful
BEN O. | Overall ExperienceGreat place, it is super clean!
MARCOS B. | Overall ExperienceThe team is very professional and give a very good service. I have been help by an Haïtien guy ( sorry i forgot his name). He is very helpful, professional.
vincent D. | Overall ExperienceThe ladies were so nice with me and answered all the questions I had.
BRS B. | First ImpressionsGreat facility. Bonnie has done a great job renovating this from a competitor to a first class facility. She and her staff are always helpful, friendly, and upbeat. They made each visit a pleasure.
VINCENT P. | Overall ExperienceFacility is very clean inside. Staff always very friendly & helpful. Felt very comfortable storing my motorcycle there for the winter (and have used this facility several times in years past as well.
nick c. | Overall ExperienceBoth Denise on first visit and Bonnie on second visit were were gracious and knowledgeable. I do have an issue re cost of storage, but it does not affect my positive opinion of the staff and property
Fiona P. | Overall ExperienceGreat facility management was very great and helpful
Paul R. | Overall ExperienceI am safisfied and recommend U HAUL to my friends.
raymond l. | Overall ExperienceNice facility, great staff.
Mike C. | Overall ExperienceMy experience when dealing with the staff have been exceptional. They are professional, helpful and available to their customers. Clean premises and the store carries a wide variety of products.
ELIZABETH A. | ReservationThe process from renting a cargo van and a storage unit was very convenient and easy. I was very pleased with the service I received via phone and in person.
Dunia V. | Overall ExperienceStaff made everything smooth sailing
Linda H. | Overall ExperienceI”m very happy for alll staff
GERALDO C. | Overall Experience