Customer Reviews for U-Haul Moving & Storage of Brockton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Brockton
The manager is amazing, his staffers could use some customer service training, but I can see he is trying to get them on the right track. Overall excellent service
Susan the asst manager was rude to every customer that day. As an asst. manager she was no help! We seen roaches. I plan on moving my stuff But I will never come here again.
The staff here is phenomenal. Thanks guys lady.
Wrong empty box. Took an hour to get mine out of the storage area and then it was damaged unable to be put on a trailer. I had to remove everything on site and load it into a moving trailer.
The unit I reserved was not available,I was given another,which not everythinh fit.The key card access did not work so I returned the next day and systems were still down.Still no access to building.
You may want to consider having an express line for tenants who only want to pay rent. It is frustrating to have to wait several minutes for a 60 second transaction.
The whole process caused one headache after another, while the staff at this particular location were helpful friendly, I will never do business with UHaul again because of my experience overall.
lots of mice chewed and poop on my boxes,sheets and clothes. I`m very disappointed and have filed for the losses. Please kill those mice you have in your storage building.
I could not believe the service it was horrid.I could not believe it.never again. It gave me so much anxiety and discomfort.
The box delivery and pickup experience has been good so far - can`t comment on arrival yet.
Difficult access to downstairs -- no elevator, and loading dock is blocked by a railing.
My TV was stolen from my storage room and nobody did anything about asked to see the video tape and was told that there was no video cameras in section of place.
GREAT staff at the Main St Brockton location.
The storage unit was dirty, there was rat feces all over the storage and there was no light of any kind. The staff was trying to do their best to accommodate but it`s hard when it`s out of their hands
It`s was a good 3 months there !!!!
Staff often inundated with customers.
Lack of notification on access changes.
glad to finally close it.
The lighting in the corridors was adequate, however there was no lighting inside the unit making it very difficult to see inside. I would recommend this facility if the lighting becomes better.
Very Pleasant and helpful
Lack of staff present. Store is empty with customers all the time. Made it impossible to get into Box due to another box being too close. Rude staff.
rude staff that deliered the boxes- out of RI
Email said UBox arrived I’d get call w/in 24 hrs. No call. I called twice, left msg. No return call. Had to rent in Hyannis for Brockton-Duxbury trip. Cost $150+ extra. Won`t rent UBox again.
Call me please for details 5089853463
You should have to pay extra for 24hr access an tha time doors are a pain to get to stay open
They are very professional. I just wish some employees would be more enthusiastic. They always looked sad or like they didn`t want to be there. Other than that, i had a very good experience.
My U-Box was at unloading area. Just a minor delay to unpack because the door to the U-Box was bolted. Aside from that everything was good. Would definitely recommend.
There were 3 traps for rats/mice in the storage unit. That is kind of discouraging. The person could be friendlier. It is always nice to have friendly staff.
The service was courteous and respectful. I was actually shocked at the excellent service i received. I didn`t know this high level of customer service still exist when serving the public.
my furniture was damaged due to water leaking and even though I left a message for the manager, no one has contacted me. It is also in the basement and there are no elevators.
Services was done in a professional manner. I will be using it again. Thank you
This my first time in storage with U-Haul. The stores I dealt with were excellent. The approach of the employees facilitated our move.
My stuff all got damaged the staff neglected to fix my ubox they provided with me, claims were supposed to call back they haven`t I`m going to better business bureau
answered no on the access question because we were not made aware of the hours at any point
I had 3 units and needed trucks on a number of occasions. The staf was extremely friendly and helpful
The only remark is that there is no light inside the room.
The staff was very rude kept bothering my references before contacting me .which was very unprofessional I`ll never recommend or rent here ever again!!
level of service was fine and experience was good.
I found Corey to be very helpful. He answered all of my questions and concerns.
Very fast and friendly customer service.
The service and experience was good
All services were up to my standards, and if there were any questions that needed to be answered they were to the best of there ability,.in which in case were very good .
The staff was great and very helpful!
They helped me with everything and made my moving my items in storage a breeze! Glad there were great people work there! Keep it going!
It isn`t easy to find customer service like this these days.
The people who work at UHAUL Brockton are top notch.
Mr. Perry was a pleasure to speak with and very helpful