I had dropped off a truck at this location on April 11th and picked up another truck on April 13th – I ended up getting the same vehicle, so it was in the same condition. The customer service at this location on both occasions was very good, and I was impressed with the friendliness and professionalism of the two employees.
Albert LCustomer Reviews for U-Haul Moving & Storage of Bronzeville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Kymica D | First ImpressionsGreat customer service and well maintained facilities.
BREA W | Overall ExperienceEverything was smooth besides my unit flooding on Fourth of July weekend 2023.
WALTER F | Overall ExperienceN/A
Gregory S | Overall ExperienceMy wife atteshia Woods came there yesterday with a load that you guys had her pay for her through a third-party for them to come and get her stuff and bring it to the storage and they bailed on her soon as she got there so she still sitting out there with her U-Haul and they said that’s not cool at all. She paid them $160 for them to bill on her when they got to you guys place.
clarice t | First ImpressionsI LOVE this UHAUL Location, Best in the nation!!
Gabriela R | Overall ExperienceGreat staff, great customer service and great location makes this an A+ business.
Geralyn H | Overall ExperienceLoved the service, cleanliness and hospitality of their workers. When I need it again, rest assured these are the only ones I trust for my storage.
tyrone g | Overall ExperienceLiked it all. Thanks.
jacob n | First ImpressionsMy only concern was some mouse droppings that were in my unit. I had my things in storage for quite a while. Given the amount of time it was there and the amount of droppings it was minimal. I would recommend putting a glue trap in each unit. Other than that, the service was great and I appreciate U-Haul.
Chrissa S | Overall ExperienceOf all your employees that I dealt with Jaden is BY FAR the best. His superior customer service skills are a key asset to your store. Not all of your employees have that same warmth and genuine desire to help that he does. Whatever you do….KEEP HIM. Promote him. He is what you want as a representative of your business!
George E | Overall ExperienceJaden was so kind and helpful!
Gabriela R | First ImpressionsI had the worst customer service with Josh when I was trying to return & get my storage unit. He was VERY RUDE AND DISRESPECTFUL to me and my sister. He can not tell me the correct sizes of the unit I asked for a large unit they have we walked me ove to the 2 smallest and said put these 2 together. I told him I needed something bigger. We went back to the office OUTSIDE IN THE RAIN I asked him was there a way to get to & from here without going in the rain he said NO. But once we got to the front door by the office I saw an customer standing in the door way and we just left her in the back of the build. I asked him well how she got up here but we had to go around in the rain he said nothing. I continued to pick unit once again. He gave me 2 more unit I could not use. After that I asked him to call his Supervisor are Manager he to me no. If I wanted to get this handled I had to work with him because he cant and want call his Supervisor are Manager. As I was on the phone with the 1800# his co workers stop and asked me if I need help I told him was was going on and he right then an there he walked me to 2 unit to see if that would work and they did so he did all the changes from him phone. He was very helpful. But that other Guy Josh dont need to work for yall company. Even when I went to my unit one time he had to nerve to say oh you still here. I was about to go to jail dealing with him. Once I closed my ticket out there was 2 new lady's at the desk they also was very friendly and please to work with.
NICOLE P | Overall ExperienceThe staff works really well to complete transitions. My suggestion is to be careful who you approve for units. Some stored items have no value and are too heavy for the floors. Those items may potentially cause unwanted deterioration of the property. Some tenants are unclean and I'm assuming is the hardest part of the job is Consistently cleaning up after adults. Otherwise, this business is operating well. A formal audit suggested. And better communication skills from the staff. I've seen roaches, bedbugs, mice, and some creatures I don't know the names. Good luck!
Darnella T | Overall ExperienceGreat place glad to have chosen U Haul storage.
ravan h | First ImpressionsThe worker we had was awesome I was so stressed about this move. I forgot his name but he worked Labor Day Monday we went around 3 or 4. The service was so fast he walked us to the storage gave us options and helped us.
james w | First ImpressionsI’m happy I chose this place! Everyone was so nice and helpful!!!
STEPHANIE R | Overall ExperienceGreat
Anna D | Overall ExperienceI reserved online, and walked in, presented the card I used for the reservation, and was done signing papers for my unit in less than 10 mins.
rodney t | First ImpressionsVery clean and alway professional staff. Extremely impressive management and staff team at the Chicago LaSalle U-Haul location. Far exceeded expectations! Even after having storage over several years there were no bugs, spiders or any little critters in the unit and belongings.
Sean C | Overall ExperienceThe system to access the building is confusing and inconsistent... multiple boxes to log into in order for access to garage doors, elevators. Was not told could not check in after hours on phone, but manager in site said the customer service rep was wrong. It took 2 hours to try checking in until i was forced to extend the truck into the next day causing more expense. Not great.
Craig M | Overall ExperienceA pleasant experience. A few concers. First concern is the exit strategy when both elevators are out of order. Today one elevator was out of order and the other being held by a tenant with very heavy furniture pieces. Also, the staff doesn't have a confirmation process for Businesses (LLC's). I suggested to verify IL File Numbers with the City of Chicago Department of Business to prevent fraud and unnecessary drama.
Darnella T | First ImpressionsThank y’all
lenell m | Overall ExperienceFurniture and items were damaged by water damaged from the building and even with insurance, no one was held responsible.
Shanell M | Overall ExperienceThe two customer services reps I worked with booking reservation snd then picking up van were outstanding.
Kristen N | First ImpressionsI love this particular Uhaul in Bronzeville, I've never had any issues, and the staff is always courteous and helpful.
Autry S | Overall ExperienceThe self check in process was so confusing. The 2 agents Omar and another who helped me for over an hour combined could not help me. I was forced to extend my U-Haul van another 24 hours. The next day, the manager explained that the people on the phone don't know that there is a tiny check in box at the entrance. In the end, i moved in for another $$$$ going to you. You're welcome.
Craig M | Online Move InThe only loading dock for trucks over 10 ft was broken. That really sucked considering I had a 1 bedroom apartment to move into the storage unitt and had no ramp or way to do it without encouring stairs. Second, it’s false advertising to allow someone to reserve a “first floors street level” until that is on the second floor… that’s just a lie. That’s not a mistake or “typo” like someone suggested. If I had known it would be on the second floor I would have planned to have more people with me me but it was too late. That’s wrong and I think I will take action to have you all correct it. That kind of advertising could have a handicap or disabled person really in a bind if they think they are moving things on to the first floor and it is. Otherwise everyone was super nice and helpful and in good spirits.
Nerissa V | First ImpressionsThe computer system was down for 3 whole days. Which made it difficult to access the elevators which means you couldn’t move stuff in or out of the storage. I had rented a vehicle for one day with stuff inside so I had to wait for 3 days to be able to off load them. Which means I have to pay extra rental fees for the extension
Charles P | Overall ExperienceThanks to Maurice we figured it out!!
Patrick V | First ImpressionsJayden in particular was absolutely excellent working up front
Jonathan A | Overall ExperienceStaff was very helpful and accommodating
noe h | First ImpressionsI was kind of lost when I tried to go inside the building where the storage area is. One of the U-Haul drivers had to help me. The guy in the office explained too fast. Facility looks clean.
dalila r | First ImpressionsJayden is an exceptional employee and went above and beyond to answer all our questions and assist us in securing a storage for the first time.
Iyeokan A | First ImpressionsAll is well
VICTOR W | First ImpressionsI have been out of U-Haul storage since March 7th they said I owe nothing and I keep getting bills please reach out to me thank you
Harold Y | Overall ExperienceCynthia was amazing as well as the other young man that works there, I didn't get his name. The whole team was super helpful and friendly. I would definitely recommend this location.
Heather W | Overall ExperienceThe staff was very helpful and very nice
Yolonda C | First ImpressionsThank you! :)
Savannah P | Overall ExperienceVery friendly and helpful staff.
mustaque a | First ImpressionsI have no word, everything is great!
yi z | First ImpressionsThe facility could use a few more flat carts to move out someone's belongings.
Sharyon C | Overall ExperienceI love the way it professtional workers. Very nice and helpful. Clean place, peaceful atmosphere with private units. Very easy to find things, easy to get a truck and everything u need right there. One stop shop it just missing a gas station. I love use the storage place.
Latisha S | Overall ExperienceThe young man that I talk to a U-Haul he was very nice he was very intelligent he was very kind he also was a peoples person and he knew how to communicate with me and I truly appreciate him
Joseph K | First ImpressionsMy access code did not work even though I did mobile check-in, so I still had to check-in twice (I had already checked in for my truck rental). Then the lock that came with my rental was not in the storage unit. It was a very unnecessarily complicated process just to get access
Kassandra H | Online Move InStaff are good and beyond.
Musibau a | Overall ExperienceNo lock was in the unit upon move-in even though it was supposed to come with a free lock.
Ajoa D | Online Move InThe manager was very helpful when I came to her to transfer to a bigger unit than the one I originally rented.
Ajoa D | Online Move InEverything was exceptional. Thank you!
Samuel P | Overall ExperienceCynthia Zamora consistently does an excellent job and is helpful.
Doug K | First ImpressionsHours were very inconvenient for the price. People obviously live in the storage facility. Garage garbage bin was always overflowing. People dent your door and do not report it and i had to wait to get into my storage. All was resolved however resulted in me needing to travel several times due to where i was coming from.This may be convenient for someone else, just not for me.
Raye J | Overall ExperienceCynthia zamora was wonderful lady . She was very helpful. She walk me through the steps. Show how to use the cards . Where to get the dolly. How to go up and down the stairs, and out of the property. It was very clean , open place. Lot of trucks in all size. She was very good on size room I needed.. That's real good to no, plenty of parking. Not hard to find, with a wonderful experience. I will tell all my family an friends, co workers to come. Thanks again. I wish everyone were like u. Me and my family thank u. Enjoy your day .
Latisha S | First ImpressionsThank you for your help.
Lemuel - | First ImpressionsI would like to get a report from the time of usage that includes beginning and ending date that includes expense or amount paid for said period.
FRANK W | Overall ExperienceThank yall
kathy y | Overall ExperienceI rated my experience three stars because of the way my partial exit from UHaul was handled after paying over $10,000 in storage fees since renting the two storage units in early June, 2000 & never missing a payment. Nevertheless, the day after the grace period ended, Oct. 6th, I personally went to the UHaul and asked if I could extend the period for two more since was hiring professional movers & planned to move out in two more days. The two guys working there both said it would be alright and that they would put a note in the system. When I arrived there two days later, we could not operate the elevator or get a guest pass because the system stated the rent on the units were past due. When we were let on the elevator by the manager after explaining what had happened, the movers and I get to the first unit & there is an additional lock on the unit put there by UHaul due to non-pymt. I then called the downstairs front desk & the manager came to take the lock off, all the time my $150. per hr movers sat around waiting. Finally when they finished cleaning out the first unit & could not fit all of the second unit on their truck, I went to the office & paid for the month of October for that unit, which I had told the two guys I had spoken with earlier that I would do. This all happened a week & a half ago & yet someone called me a couple of days ago from UHaul to tell me that I owed rent on the unit I had moved from although I had ended that lease the day I moved out & had also removed my lock. The unit was completely empty yet they did not even know that or check before calling me. I then had to explain the entire chain of events that day so she could really understand that I had paid the rent for October on the rental unit I still had. So frustrating!!
Sharyon C | Overall ExperienceI was looking for a unit to store my things and was crunched on timing so I was a bit stressed. Upon speaking to Anthony and letting him know all of this, Anthony was very professional, and knowledgeable with what I needed and helped me find the right size unit for my items. He took the time to understand my situation and was very polite. He also gave me options on what was the best bang for my buck. It’s refreshing to deal with people who are transparent and helpful. It’s little things like that, that helped alleviate a stressful situation, which I appreciated it a lot. I will definitely be using Uhaul of Bronzeville again and will recommend this location to anyone.
Tia H | First ImpressionsMy unit looked like it was accessed before I arrived and the free lock I was suppose to be provided was not inside. Also there was a guy roaming around the facility who wasn’t a worker that had my fiancé concerned.
Arjon H | Online Move InThe mouse traps made me a little uncomfortable
MICHAEL B | Overall ExperienceConvenient location and easy to accessing my unit whenever I needed to. Always felt safe and secure when accessing my unit alone. Clean and all of the staff was always so nice and helpful.
Jennifer C | Overall ExperienceThe front desk so nice explain everything to me
ZAIBIN Z | First ImpressionsIt's challenging to get through to someone that works there. The calls often get relayed to the corporate number which is not helpful.
Tracey C | Overall ExperienceAbsolutely love the staff. Very professional
david o | Overall ExperienceI was so empresses on The Customer Service that I received. All the employees were soooooooooo nice respectful and helpful. The young guys and all I had been getting terrible Customer service especially from younger people. Yes I give them excellent service!
TERESA L | Overall ExperienceU-Haul storage are awesome they saved me the hasel of moving they are great of what they do.i will prefer them to a friend or anyone that needs there help. .so keep up the great work . Sincerely, David brown David brown
david b | First ImpressionsIt was a much better experience than I anticipated.
Tasha F | First ImpressionsWas not made aware of hours. Was unable to move truck and to load the remaining of my thing to the storage unit.
Angel D | First ImpressionsThe staffs are very pleasant especially the manager: Cynthia Zamora.
christopher s | First ImpressionsI consistently didn't hear back when I reached out regarding the issues I experienced over the past yr. I consistently could never get through on the phobe and would sit on hold for hours. My contract and unit was put in a random person's name and address due to this I was told I could not get information on this account . This error was supposedly corrected multiple times and never was. I was reassured that the storage would fit my belongings. There was a huge cement cylinder taking up the majority of the rm. I ended up having to switch to a more expensive room when this was discovered upon arrival despite explicitly inquiring beforehand.
Vanja C | Overall ExperienceI had initially reserved a 5x5x10 and was shown this in the preview, but the actual locker was 5x5x6. This was reflected on the contract and will suit my needs but it felt like a bait and switch
Kevin S | First ImpressionsBeautiful experience as usual, and the manager outstanding!!!!
DUANE J | Overall ExperienceHad a good storage expericence with the exception that someone on my floor decided it was ok to store a cat in one of the lockers. I heard the poor cat scream over the course of a couple of week while I was moving things in and out of the place. First time, I thought I was hearing things but a week later I definately knew it was a stored cat. Whoever treated a cat like this should be held accountable legally. I called the office but no answer and the call forwarded to the main UHAUL customer service line. I told the rep about it and he wrote a note to managenement and I think it was taken care of. Which is good cause I was about to call 911, animal control, the media etc. This is extreme animal cruelty and I think better measures should be in place to not only check what people are storing but to hold them responsible if they break the rules or the law.
Aovaro R | Overall ExperienceGood. personal
TOMAS O | Overall ExperienceThe complete staff extremely efficient and professional have a very polite and kind Mgr Cynthia.
DUANE J | First ImpressionsJust not super happy with unit…building structure taking up about 1/4 of unit and rat poo all over ground w/trap inside unit.
Robert G | First ImpressionsPlace is clean and well lit. The staff is pretty nice but def in need of security. Seems like some customers need supervision because there have been times when I felt unsafe.
ABNER S | Overall ExperienceThe representative who helped me was hands down one of the best customer service people I have ever dealt with- in any service! Courteous, welcoming, helpful, funny- she even gave me a history lesson of the historical building the U-Haul facility was housed in!
Michael J | First ImpressionsVery atentive personel
Rommel S | First ImpressionsEasy and fast process!…
Alvaro C | Online Move InExcellent customer service.
Grace B | First ImpressionsThe gentleman that helped me was awesome I was rushing and I know it was hard to work under that pressure
Ashley H | First ImpressionsCynthia Zamora and her staff, notably Sally, are knowledgeable and helpful. I love dealing with them and that location
Shelley H | Overall ExperienceThe storage unit was perfect!! The representatives were very helpful! ThankYou!!💐
DEBORAH e | Overall ExperienceGreat facility. Alarm went off too often and was deafly ear-piercing. Some tenants were very sketch and loitered in the garage for no reason.
Andrew Z | Overall ExperienceThere was some water damage to items in the unit. I was on a high floor and didn't expect that to happen. But overall the experience was good and served its short-term purpose. I will know in future to elevate items should I store again.
Sabrina K | Overall ExperienceVery pleased with this location
Myron P | Overall ExperienceGreat customer service! Manager personally checked me in and gave me a tour of the facility. She and her staff were helpful & personable. The storage rates were such a deal too.
Mia M | First ImpressionsThank you for your professional staff.
MILDRED P | First ImpressionsAll employees were great, accept for one young lady with a bad attitude and even worse customer service. I wish I had gotten here name. I do know she was not a manager
Relioues W | Overall ExperienceIt was a great experience with the storage facility. Friendly staff and helpful employees .
FELICIA B | Overall ExperienceNavigating the website trying to determine which size space I should rent was easy, checking in in person was easy and everyone was so nice and accommodating. I like the security of this location regarding how you get into the building and I feel that my belongings will be safe.
Jennifer C | First ImpressionsYour staff member was very Professional. Appreciative that He took the time to explain and show me the in’s and out’s of your facility in great detail(s) and the location of my unit. With the understanding of my current and future needs, personally, and business wise. All this was done just before closing time. I was very impressed!! — Thank You!!
Anton J | First ImpressionsGreat straightforward experience. The facility is cleaned well and feels secure.
Daniel G | Overall ExperienceWhen I need a storage unit I will come back here.
Danielle C | Overall ExperienceEl personal es atento
THOMAS O | First Impressions5 Star service love it....
yohoma b | Overall ExperienceI had issue getting into the elevator. The system kept on checking me off. Had to go outside and back inside for checking. It was tedious
SERGIO H | First ImpressionsI felt the management and the workers were very helpful and willing to help clean areas and caring about their customers thank you you all I appreciate your time and your business.
Ceil S | First ImpressionsI had a awesome experience with everyone at the this storage location.
JOHN J | Overall ExperienceThe only problem I had was there was no air on. It was like a sauna inside. The staff was courteous, helpful and friendly.
Elaine L | Overall ExperienceShortage of staff available to make sure that new customers are knowledgeable about the location of their locker and how to use the wipe keys. I referred someone and I had to show him everything.
Lydia T | Overall ExperienceEven though I select yes on all above there was only one employee waiting on about 7 people, I think the store need to have at least 2 or 3 employees to help the volume of customer that they hid in that day and it took a long time for that 1 employee to check us out. And the store doesn't match other uhaul stores prices.
CHARLES R | First ImpressionsWhile the staff was helpful at the desk, they did not provide a map or walk me to the location of my storage unit.
Erica P | First ImpressionsThank you very much for the wonderful experience And the a professional way delete me as a customer
Duane J | Overall ExperienceAnthony was very helpful! ThankYou!💐
DEBORAH e | First ImpressionsThe intake person was excellent. The facility policies were not. I should not need to pay extra for 24-hour access. That is just a yes or no on your customer input screen!!!!!!!!
Gabriel M | First ImpressionsEveryone who worked at this facility were welcoming, knowledgeable and were able to surpass my expectations in regard to product and service.
Marissa W | First ImpressionsCustomer service was exceptional. Cynthia was friendly and willing to answer all my questions. I was given clear directions on entering and exiting the facility to access my storage unit. The cost was very reasonable.
Ariel P | Overall ExperienceI love it and will rent the storage again
cyntonia j | Overall ExperienceThank you Cynthia Zamora for all your help. Very professional, friendly, and helpful. She took the worries from us, being first-time users of storage units.
adelfia R | First Impressionsuhaul is the best storage ever, there has a very good size room for People putting there stuff. fully reommended.
yi z | First ImpressionsStaff is very helpful.
Jessica W | First ImpressionsCynthia was helpful, courteous and answered all my questions. A pleasure to deal with.
Ariel P | First ImpressionsI went to this U-Haul to purchase some addition pads for my move and the machine was down. The employee proceeded to put my credit card info down with her personal phone. When my mother asked what was going on, one of the employee started to yell at her very very aggressively. She told her to shut up and just go to another store!! My mother was so in shock she started to cry!! This employee was very loud and hostile to us both. We just didn’t not understand why she would be putting my credit info in her phone; that was the only question we asked. Also we were terrified for our lives because NO ONE at this location wore a mask except for my mom and I during my entire experience!!! So ALARMING!!!!!!! This behavior is very very very unacceptable due COVID-19 killing people and my mom having underling health issues!!!!!!!!. You’re staff put my mom and I at risk in addition to the belligerent behavior of your employee ( I think she was a manager). Lastly, I spoke to someone at this location two days prior to my move-in a safe said that my unit was available on the first floor which was imperative, I even told her that I could pay ahead of time, but she said pay on Saturday when I arrive. When I arrived my u it had been moved to the 3rd floor which caused me to spend more money with the movers . She said that she thought that I would not mind because the 3rd floor had air conditioning, but actually I did mind; the decision caused me to spend more money considering I was moved to the 3rd floor and across the building!!!!! I would have went to another U-Haul if I knew this was a possibility!!! Nevertheless, please contact me with a follow up call. I have never seen such poor service at your facilities!!!
jasmine m | First ImpressionsI like the service .
Anthony H | First ImpressionsGreat experience- staff very friendly and helpful, in particular Vincent.
Mary R | Overall ExperienceI was so pleased with my UHaul's employee's help and professionalism that I had planned on writing a letter to let you know how wonderfully he represents your company. His name is Anthony and he works at the 2600 S. LaSalle St. in Chicago. He made what could have been very difficult and frustrating a carefree experience for a single, senior female. I appreciated his "No problem' attitude in assisting me with the purchasing of my storage unit and by walking me through the large facility to ensure I could find it when I got turned around with its location. I will remain a UHaul customer if I have future even though this was my first time, because of my experience. Sincerely, Rev. Sharyon Cosey
Sharyon C | First ImpressionsI'm a college student who was suddenly displaced due to Covid-19. I heard that U-Haul was sympathetic and could help me store my things for a month until I could figure things out. I'm very appreciative of U-Haul and the staff who helped me figure everything out in my crazy situation.
Calvin G | Overall Experience"Great Job!!!"😀
Jerome W | Overall Experiencegreat experience
Robert M | First ImpressionsKnowledgeable staff, very clean and safe facility overall.
Mary W | Overall ExperienceStaff extra helpful.
JOHN C | First ImpressionsGreat staff every helpful
Kennard H | Overall ExperienceThe storage facility was easy access and the located was visible. The wash room was clean and had tissue.
lamar h | Overall ExperienceThey were very friendly and accommodating. I came to rent a van, which I needed for only 4hrs on my bike , they let me store thebike
George J | Overall ExperienceI appreciate the friendly welcome and the storage facility was very clean and safe thank you
renee w | Overall Experienceexpecting better moving carts. they didn't work good
Chengtian P | First Impressions))
kiara c | First ImpressionsCynthia and her team are great.. courteous, helpful and cheerful. They made moving and storing my items easy. Highly recommend them!
steven i | Overall ExperienceStaff very professional and very helpful.
samuel a | First ImpressionsGood experience. Staff made me buy a U-haul lock. I think it's a commercial abuse. I had a lock from a previous storage which was working perfectly. For the rental staff didnt take my payment method
Simon B | Overall ExperienceStaff is awesome. I've seen them do thing like use their phone to translate and speak to the diverse customer base. Always super pleasant to us.
Dale H | Overall ExperienceVincent was the MAN!! Great service, very knowledgeable, hard working!! Great Job to the entire team at U-Haul of Bronzeville!!
Gustavo B | Overall ExperienceThe best
moises r | First ImpressionsGreat convenient service
alexander n | Overall ExperienceNo complaints excellent and helpful GM and reps!
Mendi H | Overall ExperienceA very nice young man helped us immensely at the 2601 S. La Salle location. I believe his name was Vincent. He was professional and very knowledgeable.
Gustavo B | First ImpressionsAraceli took care of everything I needed and was extremely courteous and helpful.
Edgar V | First ImpressionsGreat Customer Service
andrea p | First ImpressionsEverything was excellent. He was able to offer me a promotion on a storage unit. I was promised 24 hour access for the first day, but it never worked. Other than that mishap, the service was great
alexander n | First ImpressionsGreat service
Ruth T | First ImpressionsI had a great experience at this U-Haul location. The staff, especially the manager and her co-worker, at the front desk were super friendly and helpful. I'd highly recommend this location for storage
raghu v | Overall ExperienceGreat facility excellent service
Joseph M | Overall ExperiencePrior to moving into my unit,I called the location on 3 occasions.The last two,were to reserve my unit and to confirm that the it was reserved and ready for my arrival.Upon arrival,nothing was ready.
Amanda H | First ImpressionsThank you for keeping a well cleaned and well light facility and fur having a helpful staff rather over the phone or in person.
Regina N | Overall ExperienceExcellent place to keep your belongings save and secure
Rommel S | Overall ExperienceThe agent who helped and was patient, Ms weaver was nothing less than incredible. Highly recommend this particular location,thanks
Whitney P | First ImpressionsVery easy to use extremely friendly and helpful personnel
Ken K | First ImpressionsI came in last week, and my storage unit #1902 had been assigned to someone else. My key didn't work. And it's showing that I have a new balance of $110.24 when I was promised a free month again.
Chauntrell W | Overall ExperienceGreat service and staff
Sharon W | Overall ExperienceGreat storage! Clean and easy to use facility!
Danielle S | Overall ExperienceReservations were screwed up, from pick-up location to type of rental and supplies were added that weren’t requested. Pick-up and returned times were also incorrect. Manager at the store saved the day
Marvin D | ReservationThe people change and some were nice and courteous and others including the manager were very rude. The manager needs to attend classes for dealing with the different clientele to be diverse.
shanda c | Overall ExperienceCustomer service was hard to reach. Had technical issues with website. Employee had to walk around looking for 30 mins to find an empty unit. Manager would not provide entry code, only swipe card.
Joel H | Overall ExperienceThe online payment system did not work properly when I was outside the US. I nearly missed a payment because of that.
kiril b | Overall ExperienceFriendly, knowledgeable & amazing staff, thank you for all of your help during my move!
stacy f | Overall ExperienceSometimes the common area was not clean but improved later.
albert w | Overall Experiencen/a
Mladen L | Overall ExperienceEveowas good and the staff was friendly and knowledgeable I will defiantly recommended friends and family and I look forward to doing business with you in the near future, again it’s been a pleasure
Terry D | Overall Experience