Customer Reviews for U-Haul Moving & Storage of Center Township at Beaver Valley Mall

Rating:

5.0

The general manager was awesome. I’m so grateful he was the one there that day. Thank you, you don’t understand how much easier you made it for us

Rating:

5.0

Mr. Nick was a great help. He went above and beyond to take care of us.

Rating:

5.0

Doing great no improvement needed

Rating:

5.0

The young man that assisted us was very busy and very helpful to us. We appreciate his kindness!

Rating:

4.0

The overhead door track wheels were stiff. I shot some oil on them and they worked much better.

Rating:

4.0

have one-way 15’ trucks.

Rating:

5.0

Employees was very nice and helpful would recommend to a friend

Rating:

5.0

Sales Associate Nick was very helpful!

Rating:

3.0

The whole check in app process was annoying, there was so much I had to do once I got there that I should have been able to do ahead of time. Instead I had to waste another 20 minute finishing the check in. The drop off process was annoying too, let’s submit all this information that could’ve been done prior but we’re going to make you wait until you’re at our location to do it. I should’ve just had to entire mileage and be on my way.

Rating:

1.0

My uhaul had a leak! A leak! It proceeded to rain all over my couch, clothing, everything that I moved! I also thought I paid for the one I could move to another store? But it didn’t confirm that way so I had to drive all the way from Boardman Ohio back to Monaca Pa! I would like a partial refund for my damaged tv, clothes, and my soaking couch.

Rating:

5.0

Seats for waiting customers

Rating:

5.0

The representative that was able to help me & explained everything to me to my satisfaction.

Rating:

5.0

Great to work with.

Rating:

4.0

Much better experience this time than i had last time

Rating:

5.0

Quick installation, price as stated. Wish the place had chairs.

Rating:

5.0

People were pleasant and efficient. Equipment was well maintained and and ran well

Rating:

3.0

The rate was ridiculous! I got a $20 truck just to take a 30 min drive, pick up a kayak, and drive 30 mins home. It cost me well over $100 and I even replaced the fuel I used before I returned it.

Rating:

5.0

Just needed to rent a dolly. Process was very quick and efficient. Employees were very pleasant and helpful. Even loaded the dolly into my vehicle for me.

Rating:

5.0

They were polite and answered any questions I had. Stayed personal even at the end of the work day.

Rating:

5.0

The employees were friendly and helpful and efficient

Rating:

3.0

One staff member was very rude and didn't want to help with trailer hitches

Rating:

5.0

Reserved 2 furniture dollies w/truck, blankets and hand truck. Picked up truck and NO FURNITURE DOLLIES! Was told they were out and dollies are distributed on a first come, first served basis. Store manager (Beaver Valley Mall location) said the emplyee who took reservation was supposed to inform me of the dolly policy when truck was rented. It tells you that on- line when you make reservation.. This was an IN PERSON reservation. I had to seriously scramble to locate furniture dollies. HARBEF FREIGHT was very pleased to have me as a customer. Two dollies (identical to UHaul ones for sale at a huge lower price) cost me additional expenses. VERY DISPLEASED I had make accommodations FOR UHAUL’S policy failure.

Rating:

3.0

There is a clear disconnect from the HQ and the location. You talk and schedule things with HQ and the location has it all wrong. There is too much to write here. If people do read these contact me 412 576 8179

Rating:

5.0

I wanted to take a moment to express my sincere appreciation for the outstanding customer service provided by Nick Cumpston at your U-Haul center, as well as the remarkable cleanliness of your storage units. During my recent visit to your facility, Nick went above and beyond to ensure that my experience was nothing short of exceptional. His professionalism, attention to detail, and genuine willingness to assist truly stood out and made a significant difference. His dedication to providing top-notch service reflects greatly on your team and the values upheld by your store. He was able to quickly resolve an issue while I was signing up for a storage unit and made sure I was taken care of. He provided me his mobile number earlier in the day when I was checking out a cargo van and answered my text message even after leaving the office for the day. He provided to me customer service that was not just the best but legendary. Furthermore, I was thoroughly impressed by the cleanliness and maintenance of your storage units. It's evident that your team takes great pride in upholding high standards of cleanliness and ensuring that customers like myself have access to well-maintained facilities. Please extend my gratitude to Nick and the entire team for their outstanding efforts. It's experiences like these that reaffirm my confidence and why over the years I have chosen U-Haul for not just local moves but national ones too. I work for Delta Airlines and have been relocated several times over the years and have always been treated well by your various locations. Thank you once again for your commitment to excellence. I look forward to continuing to utilize your services and am excited to store my personal effects in my new storage unit. I will not hesitate to recommend your center to others.

Rating:

5.0

Nick was great and extremely helpful.

Rating:

1.0

The worker was very rude and nonchalant. Worker did not inform me that I needed to check out on an app once I returned the vehicle. Due to this and using the drop box I was charged $20. Was then charged for gas and was told two different slots the gas mileage was at. I will never use this location again. I will stick the previous location I always used. Would not recommend this location.

Rating:

5.0

Easy and friendly staff

Rating:

1.0

I reserved a ground floor unit specifically and for serious reasons and had the paperwork showing the confirming details. Young man behind the desk at the site said too bad, we don't have a ground floor unit. Here is what we have take it or leave it. Appalling customer service and fraudulent reservation system.

Rating:

4.0

gas was not right

Rating:

5.0

Nick Cumpston does an EXCELLENT job in managing the facility and the other employees. He's professional, friendly, helpful, accommodating and assist in whatever way he's able.

Rating:

3.0

If you are open for business at 9 am, I expect to because on at 9am. There were a number of us waiting at 8:50 am to pick up our vans. The person operating the store arrived at 9:02am opened it and went through counting the money in draws er. No one got waited on for 20 minutes. Some of us have pick up times of 9 am for what we needed the van for. We were delayed getting you our appointment which then we missed our spot and had to wait another 1/2 hour to pick up Our product. Very bad business on uhauls part! Other than that the van was good

Rating:

5.0

Facility was always clean, and staff was very friendly.

Rating:

2.0

Every time I called I got put on hold. The lady was nice but I had some questions. Like when you rent a U-Haul truck you don’t get so many miles of gas free and a few other questions.

Rating:

5.0

A great facility. Really like that carts are available and the enclosed unloading and loading area. The size of the freight elevator is fantastic.

Rating:

1.0

Have the workers tell the customers that they need to check the equipment back in through the app or else they will be an extra $20 fee. Also, be understanding if you hear that the customer’s vehicle breaks down and that is why you’re returning the U-Haul later than the reserved time. When you’re on the side of the road, your first thought isn’t “let me call U-Haul”, your first thought is “how am I going to get home”.

Rating:

3.0

The day I cleaned out the unit the manager Nick said he would go look at it and then close the account for me. Well, I get a text message and a letter mailed to me after Nick and I spoke face to face about closing it, stating that I was late on my payment. So, I called not sure who I spoke to and explained the situation and he kindly closed the account for me. As for Nick, please follow through on your end next time so this does not happen to anyone else. Thanks

Rating:

5.0

The staff was very helpful. The place is very clean. I really liked the drive in garage, so you can load and unload your vehicle inside. Very nice. Will use them again in a heartbeat.

Rating:

2.0

Picking up the U-haul i was told where it was and to leave it as close to empty when returning it. The dash said 33 miles til empty when I got in. When returning it I pulled into the spot where it said and to wait for a representative... waited 5 minutes no one came out so I went into the store. Both associates were busy, which is fine. Thru the move and the load and unload I lost the invoice for the rental. The gentleman said if the gas was in the range it was ok. When I got out of the truck it was showing 35 miles left to empty so I did as the 1st gentleman said where I picked it up. I got charged the extra $30 for not having it full enough. Yet in the guidelines the gentleman said. As full as when you recieved. No one went over the truck with me showing me any or all of the features. With me being on a timeline I just left there angry knowing I had to find a gas station to fill up before this move. Frustrating because when you rent a car it comes full and you have to leave it full. Trying to find where to leave it empty and not seeing any gages on the dash telling me where the fuel gage was other then the one that is showing on the dash. The arm meter reader was looking like it was in the right same place.This whole experience was not the best experience for me. I hope I never ever move again and need a rental truck. I appreciate the truck and being able to use it from Pittsburgh to Harrisburg PA. But with my stress and anxiety levels already high using a 20' truck and driving it myself. Was very nerve racking in my brain being a 60 yr old lady moving all alone. Thanks for the use of the truck.

Rating:

2.0

I reserved a 10x10x10 storage unit. When I arrived to move in I was told I would be getting 2 units smaller units. I wasn’t made aware of this when booking and this wasn’t what I paid for. It made it munch more difficult to move everything into 2 small units rather than the large one I reserved, I also had to purchase 2 locks as opposed to 1. When moving out of my unit last week, we notified the office that I was done with the unit and they said they would close it out. I then got a call a few days later saying they noticed my units were empty and asked if I moved out.

Rating:

5.0

Very satisfied with this storage facility

Rating:

5.0

This facility has very caring and accommodating workers who go the extra mile delivering excellent customer service.Nick Cumpston does a great job in his management position.

Rating:

4.0

very good job by Nick Cumpston.

Rating:

5.0

Nick has always been a great individual. Anytime I come to uhaul for a rental or a unit, he's always there and ready to assist.

Rating:

3.0

When I returned the equipment, I parked and sat in the vehicle where I was to wait for an attendant to come. I waited over 30 minutes, I decided to go into the store. Neither attendant was busy with a customer and neither attendant realized I was waiting under the tent for them. They just took the keys and never inspected the vehicle.

Rating:

2.0

The trucked smelled so bad of cigarettes I didn’t even want to be in it. The dash was all dusty. There were wrappers on the floor in between the seats. I understand Covid isn’t as big as it used to be, but this truck definitely was not cleaned and if not for any other reason the vehicles should be cleaned to help the spread of germs. A vehicle that smells that badly of cigarettes should not even be rented out until the smell is gone in my opinion.

Rating:

5.0

Entrance door to storage units broke. Manual open close not easy

Rating:

4.0

The "self check-in" process was a little difficult to use. It took me 50 minutes to complete the pickup. The truck assigned to be was sandwiched in by other rental trucks and they had to reassign a truck to me. The moving pads I requested were not in the truck. I was fortunate that there was a person working at the counter inside that could help remedy the situation because it couldn't be resolved by telephone.

Rating:

5.0

None ,

Rating:

2.0

While the location is conveniently located, clean and organized, I was disappointed in the customer service. I personally stopped in to reserve my local rental, but it was entered into the system as a one-way rental (even though my destination was a mere 25 miles away). I got no print out to review my reservation, so I wasn't even aware until AFTER I picked up the truck when a representative called to schedule my drop off location. Furthermore, I was told by the person who called as well as the representative at the Monaca location that my reservation would be adjusted and any excess charges would be refunded, but that never happened. It also took three weeks after my rental for me to receive my final receipt via email. I've rented from this location two previous times over the past 2.5 years and my experience was much more positive, but the customer service was really poor this time. I even got "dismissed" by the representative when I returned the truck and tried to explain that the reservation was incorrect. The next time I have a need to rent a truck, I'll likely go further to find a different UHaul location.

Rating:

5.0

Smooth operation!

Rating:

3.0

Gas was at 3/4 tank and returned at 3/4 tank,when you park you front tires are a little bit higher than the back so they charger me 10 dollars

Rating:

5.0

Nick and Shaun couldn’t have made this experience more pleasant. Nick was great to work with from the very start. He was understanding of our needs and adjusted our rental with compassion and humor. Shaun helped when we needed to change our storage unit because of the size and never once made us feel like we were annoying. Everyone was extremely friendly and went out of their way to help. Thank you for making this experience so easy for us!

Rating:

3.0

After 3 rentals in 3 weeks, I get charged for after hours fees when my contract says it needs returned by 843am and the dealer doesn't open till 9am. Either I return on time per my contract or return it late having to wait for dealer to open and probably get charged. I guess I should just expect to get charged extra even though I bring both trucks back early with more fuel then I picked up with. I will just take my money elsewhere next time.

Rating:

4.0

Found garbage under and behind seat. Also located items in rear. I left them in there because they weren’t mine.

Rating:

3.0

It was not clearly explained to me i was receiving two 5x7 units instead of the 10x10 unit I requested. I was mortified to find out my movers crammed everything into two 5x7 rooms. I probably have a lot of broken items now and cant get to any of it! Staff was friendly and helpful but could have done better

Rating:

5.0

The gentleman with the dreads found my car key that somehow got kicked under the counter. He saved me a whole uhaul ride plus gas after a very long day’s worth of work. He is greatly appreciated

Rating:

5.0

Thanks for the service. I will continue to use your services as needed and may be back in the near future for a smaller unit to rent….have to see what furniture doesn’t fit in the new house first. Thanks!

Rating:

5.0

This was the best pick up experience we've ever had. Quick, great customer service, efficient.

Rating:

4.0

Just a little upset about the roof that was repaired falling into my storage unit. Pieces. Also, the insurance on the unit is not worth the hassle I experienced when a few of my items were damaged due to mold. It’s so much of a process and inconvenient. The fees are also high at Uhaul. Our unit was always paid up but I seemed to pay a late fee after 2 days of being late and then before 30 days a lien fee was applied. I’ll def try another storage company before I come back to uhaul. Nick in the office is great! Thanks for all the help Nick!

Rating:

5.0

We loved pulling inside to unload the truck. Throughout the month of storage, we were able to remove items at our leisure, into our vehicles, out of the weather. We are grateful to have had the units for free for a month with the truck rental. We will use this as incentive when suggesting to others.

Rating:

5.0

Communicate

Rating:

1.0

Started to explain situation with my rental truck, guy behind the counter started writing out customer service number for me to call before I even finished the first sentence. “Can’t help you here” “my manager will come and say the same thing you gotta call if you have an issue” “it’s not our truck you rented it from the UHaul Neighborhood dealer in Philadelphia, not here right?” OK cool, way to stand behind what you offer I guess? What’s the point of having staff on location if they’re unable to help with issues and their knee jerk reaction is to pass the buck to a customer service person or my pick up location, which was a literal junkyard in the middle of downtown Philadelphia.

Rating:

4.0

The vehicle rented was disappointing. There were not sufficient tie down hooks in cargo area. The truck is showing its age and we wondered if we would survive the 70 mile drive we made. The cab is filthy. The steering wheel was greasy and left black stains on my hands. I would not rent this again.

Rating:

5.0

Trailer hitch looks great! No problems whatsoever with scheduling and installation. Great experience. Thank you!

Rating:

3.0

Great service but I paid for a pin and it was not included. Tried to call after but nobody answered. Too long a drive to go back to pick up the pin costing $8

Rating:

4.0

The only complaint I have is being overcharged for my truck rental and it has not been corrected as of an hour ago.

Rating:

5.0

Very helpful and friendly staff

Rating:

2.0

I would have preferred not to have had to return to UHAUL just to get a move in receipt and again for the move out receipt, and was also charged an extra day for a rental truck that was clearly turned in on the day and time specified which I had to return to UHAUL again to clear up the mistake.

Rating:

5.0

I was very impressed with this facility.

Rating:

4.0

The Only Problem I Kept Having Was The " Locks" That UHaul Wanted People To Buy Kept Jamming I Had Two Of Uhaul's Locks & They Both Jammed & Would Not Open My Storage, Other Than That Everything Else Was Great!👍😊

Rating:

1.0

Moisture in my unit Poor customer service Overcharged for days after unit closed Unit closed a month after move out

Rating:

1.0

I’m very unhappy. If someone would like to call me at 724-856-2467 I would be happy to explain

Rating:

5.0

Reliable, staff are friendly

Rating:

5.0

Excellent customer service, friendly, patient, helpful staff.

Rating:

1.0

Need 24/7 access

Rating:

3.0

No instructions on how to disarm unit and had to search for an employee. Floors need to be refilled and the tiles going up to the elevator were never graded. The bump caused one of my boxes to fall and the contents broke. The unit itself was clean and dry though.

Rating:

5.0

Everyone was so helpful and went out of their way to address my needs. The facility was clean and well lit. It was good to know that my items were safe and clean as when I put them in storage. Thank you and I always tell everyone that your place is the best and safest to use.

Rating:

2.0

I paid almost $80 a month to have an indoor storage unit. To access this you would need to drive inside EVERY SINGLE TIME I came the garage doors were broke which causes me to park in a parking lot and walk an absorbent amount carrying objects with two young kids. Absolutely ridiculous to run a business like this.

Rating:

5.0

Staff was helpful beyond expectations. Could not be happier with the entire rental experience

Rating:

5.0

The office manager, Nick, was a pretty awesome guy, very knowlegeable, professional and just a heck of a nice guy.

Rating:

5.0

Nick was great! He took great care of us. Thank you for having him in place!

Rating:

2.0

I paid extra to have a unit on the 1st floor for easy access in and out for the move. I get to my unit and there is a giant I-beam that runs directly up the center if it, which made arranging my person items much harder and not everything was able to fit. Very disappointed.

Rating:

4.0

old unit had newly discovered MOLD issues on contents. water marks on ceiling. insurance claim will be filed

Rating:

4.0

It wasn’t clear on what to do to access the unit and we set off the alarm. Otherwise was great.

Rating:

5.0

Safe, convenient,and cost affordable

Rating:

5.0

I've rented moving trucks and storage facilities to move out 2 college students at the same time. Easiest move out solution in the world! Never a problem with reservations. Friendly staff

Rating:

5.0

Very good service, and the Manager was Awesome. Nick Cumpston.. Thank you guys.

Rating:

1.0

The whole experience was a complete disaster. My storage unit had a lock on it so I couldn’t move my stuff. The restrooms were covered in feces. Had an issue with the truck. And when I called your customer service dept all I received was hostility and rude comments. Will never spend another nickel with uhaul as long as I live. Promise

Rating:

2.0

Felt watched by others when moving stuff into my unit. Random people just walking around the 2nd floor around where my unit was.

Rating:

3.0

I had to wait a long time for someone to help me and then had to find my locker and I asked them where to go and they said find it and then come and see us at the front desk found the locker went to front desk Had to wait atleast 10 mins for them to come back then they told me to just pull the thing off and lock was in the locker

Rating:

5.0

The unit size is just what I needed. The staff member who finalized my move in was very helpful and kind.

Rating:

3.0

Requested two dolly’s in my truck. They were not in there.

Rating:

5.0

We were very happy with U-Haul for storing our home belongings while waiting on home build as we moved from Illinois to PA. Staff were wonderful. Always able to assist and answer any questions.

Rating:

3.0

Was told when I cleaned it out I was all clear and then got a $500 bill afterwards in which I can’t rent a truck until that’s paid

Rating:

4.0

I would have given a excellent rating but the automatic system is still trying to charge my card even though I moved out of the 7 days before the due date, and turned over the unit to the store the same day. I have 5 emails since requesting payment, I sent an email to the store but no response of results.

Rating:

3.0

The trash pile in the back near my old unit is gross. There is always dirty clothes and broken furniture. One time a cat tree covered in pee was there for more than a week. If it wasn’t for this area the facility would be great. You just need a trash bin outside otherwise people throw gross item there and I’m afraid it will attract bugs to nearby units.

Rating:

5.0

.

Rating:

3.0

Getting the initial lock off the storage unit was a longer process than I anticipated. I arrived at unit and tried to call in to our direct location so that I could have a rep meet me at unit to take the initial lock off. On the phone the automation said all reps were busy. When I walked into the store - there were no customers and rep was at the desk. They were helpful- but it was the process of initially getting into the storage unit was not smooth.

Rating:

5.0

Very clean !!

Rating:

5.0

Super friendly and super helpful

Rating:

3.0

I was never able to pay my bill online therefore more than half the months I used it I guy late fees.

Rating:

5.0

I love the place!

Rating:

5.0

Excellent service!

Rating:

1.0

Upon emptying the storage unit I noticed that my furniture that had been custom ordered has mold on it and throughout it. I was told by staff to contact RepWest insurance to file a claim. Now Repwest is requesting me to have someone come to my home to inspect / estimate damages. This I'm sure will be a major inconvenience, and on top of that I'm told the original value of the furniture will be depreciated. Beyond frustrated since I paid for ("climate controlled storage"). Completely dissatisfied customer. Please call my cell if you would like to discuss further. Thank You Lucas Shuster 724-462-4895

Rating:

5.0

Nick the manager is great. He was super helpful on multiple occasions. I would recommend dealing with Nick!

Rating:

5.0

The General Manager, Nick, was SUPER kind and helpful! He was able to get us units side by side right away and help us change our drop off location!

Rating:

5.0

Facility in great shape. Nick very helpful with any issues. Would use again if needed

Rating:

4.0

There was no lock in my move in ready storage unit. I used my own lock because I work before and after uhaul is open. Tried to call after hours manager with no answer

Rating:

5.0

Business is well conducted

Rating:

3.0

I had a lot of mold accumulate on my items in storage. I also asked for my unit to be shut down and I was charged another month for an empty space. Otherwise it was good.

Rating:

5.0

The rep at the counter was super friendly and helped me close out my account for the storage unit being that my son is back in college now. The facility is clean and there is always a cart available to move things in/out. The price was reasonable and it's close to the University. I would definitely come back next year.

Rating:

5.0

Great facility, kind and courteous staff.

Rating:

5.0

Tressa helped me out. She was excellent. Some of the aisles are a bit narrow.

Rating:

2.0

As a Veteran I have standards. If it wasn’t for needing a unit to store our things until we moved out of state I would have never used this location. The reviews give a very accurate experience. Any time we came to our unit the bathroom was always dirty and had no toilet paper. The floors were never swept. We came in a day before the unit was due for payment to move everything to my mother in law’s because coming here every time and not seeing the place clean was troubling. We notified the staff that we would be out that night (the 9th) so they could start the move out process. The following morning I get an email that has a price for the next month. When I call to verify that we had been checked out of the unit Chris Disney had a massive attitude. Told me to just ignore the part where it said covered until 9/9/22. He then hung up on me. I have never met a more unprofessional staff at a uhaul location. 95% of the time we went in to the office area no one would say hello, look up from their phones or attempt to make eye contact with us. If ever asked I would tell anyone to avoid this location at all costs.

Rating:

5.0

Great customer service, clean area

Rating:

4.0

I believe customers should be able to have pro-rated options if storage isn't needed for an entire month in certain circumstances

Rating:

4.0

It was a bit damp from the a/c so my boxes were soft, other than that it was good.

Rating:

1.0

Pretty much everybody did a terrible job and even though I was polite about it and I smooth it over afterwards they really were unprofessional and they overcharged me and then they did understand their own procedures and policies the one associate didn’t put the notes in the computer for my grace period on my unit that was a free rental for a month and he created a whole fiasco and I ended up having to go back and waste time again to get everything sorted out I hope now I have a zero balance if not I will figure it out but none of it is my fault and I would appreciate a credit

Rating:

2.0

Assistant manager has a nasty attitude she needs to learn to talk to people when they’re asking a question

Rating:

5.0

Very helpful and polite. Thank you for your hospitality.

Rating:

5.0

Very satisfied with the customer service I received.

Rating:

4.0

Only big issue I had was the website. It stated that your 5x10x8 can hold a 1 to 2 bedroom house up to 1200sqft. So when I reserved it and went yesterday to pay. We looked in and it was as big as a closet. The demo there on site there stated a studio or 1bdroom up to 1200sqft. Which is not even possible for how small it is. Uhaul should probably reevaluate the sizes so customers are not upset when they see it is much smaller than stated. Thank goodness for the staff member who help me and my husband fix this issue.

Rating:

5.0

Great people to deal with Thank You so much

Rating:

5.0

Other than moving my stuff out of it and checking out at the front desk, they kept calling me asking me if it was me who moved out. Then charge me a late fee after moving out early.

Rating:

5.0

Loved the storage facility Convenient, safe

Rating:

5.0

Chris was amazing and very knowledgeable. He answered all our questions and took us and showed us everything that we needed to know to in order to store my things there.

Rating:

5.0

Very clean facility and great workers very helpful!

Rating:

5.0

I was charged for furniture pads and also dolly and we didn’t want the pads, and the dolly wasn’t available. I was told to call customer service for a refund. But it’s an hour wait…. We had to buy a dolly for 70 bucks at uhaul. Can we get a refund- we didn’t get pads or dolly 17.00

Rating:

5.0

Nobtengo quedaste wl personal es amable

Rating:

5.0

From the time I called to the person I spoke to regarding a truck to the storage locker I used everyone was very helpful polite plight with excellent service

Rating:

5.0

The gentleman who rented the truck to me 3/23 and who closed out my storage rental was exceptional and should be recognized. He was pleasant, knowledgeable and a pleasure to work with. Please tell him thank you again. Probably should give him a raise!

Rating:

5.0

The only problem was with me is I am disabled and it's really far to walk back and forth since the place is so big.

Rating:

5.0

Look into getting a baby changing table in the bathroom.

Rating:

5.0

Incredible team at this location! Skyler was always friendly and helpful. I'm sad to go, but I moved too far away.

Rating:

5.0

The truck did heat worked for half of the trip, but other than that the experience is good.

Rating:

5.0

Awesome place, General Manager is on his game.

Rating:

5.0

The whole transaction went very smooth. Staff was excellent and very helpful. The facility was extremely clean. I'm very satisfied with the decision I made by choosing this location.

Rating:

2.0

We rented 2 storage units. We were not charged rent until the end of the month for the first unit, but had to pay in advance for the second unit. When we started the second unit, the GM (Nick Cumpston) told us that he would take off the lock the same day because we were coming later to bring our possessions. The lock was not removed that day or for almost 2 weeks. We paid extra for the 24 hour access and there were several times that we were not able to enter the facility. We moved out of the first unit relatively easily. We moved out of the second unit on our due date. But because the website states that rent is past due on the due date, we were not able to complete the online move out. The following day we received an email saying that our rent was past due. We replied to that email stating the situation with the website. We received a reply from Nick Cumpston stating that he would take care of the move out process. For almost 2 weeks we were receiving phone calls, texts messages and emails about the delinquency of our bill. Then we received an email stating that there was going to be a lien enstated because of said delinquency. We called the office and had to explain the situation again before the unit was finally closed out. We will NOT use this facility again, nor recommend this to anyone.

Rating:

5.0

Nick was so nice and accommodating to our needs.

Rating:

5.0

Great customer service

Rating:

5.0

Great staffing! They explain everything and are supportive when you need them. Will rent here again when I need to. Highly Recommend it!

Rating:

5.0

Cowork ers were very friendly and helpful. Let's see what happens in the future. Lol. Wished my box was closer to elevator. But the place was maintained.

Rating:

5.0

Very clean and secure. Staff provide excellent customer service and very helpful. Highly recommend this facility!

Rating:

5.0

Best individuals there. Everyone I interacted with there was knowledgeable and friendly. Great group of folks.

Rating:

5.0

The gentleman that took care of me was so Thorough and helpful. He walked me around the facility and showed me everything I needed to know and showed me where my storage unit was as well. He went above and beyond!

Rating:

5.0

Very knowledgeable and kind employees. Dry very clean facility. I feel very confident about the safety of our stuff.

Rating:

5.0

The most updated technologically advanced U-Haul facility that I have ever seen. I cannot express how impressed I was. I have already spread the word to several of my friends and family.

Rating:

5.0

The storage facility is all very very clean and climate controlled which is awesome , the big garage bays are awesome for loading and unloading as well as the free use of the carts , i was also able to buy a nice lock and all the boxes i needed to help move right there at their shop. They also gave me my first month rent for free because i previously purchased a Uhaul truck ! Staff was friendly and helpful as well !

Rating:

5.0

I went to the U-haul place in monaca PA and the person who helped me was Tressa Terazzano and she was AMAZING!!!! she was so helpful and wonderful!

Rating:

1.0

Was billed for 5 months after moving out. Had 7 different conversations over that time and nothing was resolved until legal action was being initiated. Staff was unprofessional when it was brought up that someone had previously called. Was billed for another family members storage unit. My family member was billed for my storage unit. Lastly, it’s disgusting to me that with as big as the organization is and as much as members of the military move, a military discount is not offered. I personally own six different companies with locations across the US and strong ties to the military and I will ensure Uhaul is not utilized for any of our 450 team members, business associates or friends storage needs. Inexcusable operational deficiencies.

Rating:

1.0

Nick Cumpston, General Manager, was absolutely no help on any situation. He should not be a GM. He has no empathy to customer situation and not very friendly at all. He is very condescending. He doesn't provide any solution to help or support the customer. Customer experience was so bad, I would never recommend anyone to rent or store anything at that facility.

Rating:

5.0

Nick and the staff at the center twp facility were very friendly and helpful

Rating:

5.0

Great facility.

Rating:

5.0

Nick was extremely helpful as well as staff. Units are clean and secure.

Rating:

5.0

Great staff

Rating:

4.0

This facility was outstanding in service and access. It was clean but while unpacking I did find a live roach in one of the boxes. Hopefully there was only one, but with the size of this facility, I can understand pest control issues. Overall good job!

Rating:

5.0

We have moved all over the US, and having all our stored where we rented the Uhaul was awesome. The carts were amazing and having restrooms there was a HUGE plus. Instead of days moving it took us hours. Thanks Uhaul!! Wish the rest of the moving was as easy!

Rating:

5.0

Great customer service

Rating:

5.0

Continue to do get work y’all have amazing staff treat you right and answer all your questions that’s you have if I could of gave y’all 10 stars I would have Thank you

Rating:

5.0

Both staff members at the storage facility were amazing. I couldn’t be more thankful for their friendliness and attention. Thank you!

Rating:

4.0

Decent security, but there were some problems, specifically that the a/c was broken a few times when I was there. I understand that this can happen sometimes, but for as little as I went to check on my stuff, having the a/c not working about half the time I was there wasn't a good sign. It's likely that the a/c needs replaced, rather than simply fixed again and again.

Rating:

5.0

The person that helped me was amazing and very friendly!

Rating:

5.0

We loved being able to have access to use carts to bring our stuff in and the worker there that helped us she was very friendly and knowledgeable all around great experience

Rating:

3.0

The piping above my unit had high amounts of condensation that dripped onto the items that i was storing causing song cosmetic water damage

Rating:

1.0

The fact that I can’t contact anyone at the facility is a horrible company policy.

Rating:

5.0

The facility was clean and easily accessible, and the staff were friendly, knowledgeable, and courteous in what was a difficult time for myself. Everything I needed was on site, and the whole experience was as pleasant as I could have hoped for.

Rating:

3.0

Staff went above and beyond to meet my needs very helpful and informative. Friendly staff and GM is great! A few downsides. No storage on the first floor, remove the awful groovy tin lined floor in the huge elevator, fix cracks in second floor, update moving equipment, could have a complimentary dolly for larger or smaller furniture/appliances. Would be nice if there was an entrance to/from storage facility leading to office. Bathrooms weren’t clean. Lastly automatic payments were still charged to my card after I completed move out other than those things listed I give my overall experience an 8. Thanks U-HAUL associates for the pleasant experience.

Rating:

5.0

Everyone is real nice that work there Helped me a couple times.

Rating:

5.0

The access to this storage facility and the ease of moving in and out exceeded any storage place I’ve ever used before. Would highly recommend to anyone looking for an affordable storage unit.

Rating:

5.0

Thanks for the personalized tour and explanation of what to do .

Rating:

5.0

Great staff

Rating:

5.0

Very clean and well maintained and the staff are great, very knowledgeable and respectful..

Rating:

5.0

The staff was very welcoming and friendly, which I really appreciate.

Rating:

5.0

The person who assisted me was quite professional and kind. She is certainly an asset to your company.

Rating:

1.0

I moved out of the unit manager said I was good, but he could not find the time to check me out! I’ve been getting past due notices, texts and emails. I called frequently to get situation fixed they would keep me on hold & not answer phone. I stopped in three times to get it straightened out. The manager could care less. It was horrible! I would never, ever patronize uhaul again🙁

Rating:

5.0

Extremely satisfied

Rating:

5.0

Tbh at first my experience was awful and mistakes kept being made. However the young woman whose name was tessha worked very hard to figure out how to fix and correct all of the mistakes are by her coworkers.

Rating:

5.0

Reuben at the Monaca facility was very helpful to me. I was a bit slow to grasp all the procedures, and he was very patient in his explanation. I have never used indoor storage, and am looking forward to that convenience.