Customer Reviews for U-Haul Moving & Storage of Cheektowaga
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Cheektowaga
Employee @ Ludwig was pleasant enough and efficient.
Very Very dissapointed that I originally made appoint for Ludwig, then got an email that my location was changed to a site in the city!!! Much farther away from our move, and would have had to pay for more miles. I changed to only a 10ft truck to keep my pick-up @ Ludwig.
If they say at time of reservation that they will have "specific truck"...then please keep it that way!! Throwing a curve at customers like that, at a stressful time is really unfair!
The movers were excellent and they need an "at a boy" for there outstanding work ethic and customer service.
The outside of the rental van was very dirty, loaded with bird droppings, and I asked the attendant if they wash them or could wash them, or have a voucher to get them washed ... he said no, the trucks are kept outside and if I bring it back clean it will only look the same way for the next guy. I brought the van home and HAND WASHED IT MYSELF.
Staff was very friendly and very helpful!
Nothing, everything went smooth. Nice rep at the desk, helpful! Thanks??
Keep the (office, and other) personnel you have there! They were friendly, helpful, courteous, professional, and easy to deal with. I've been there many times, and they're still great, after 2.5 years of dealing with them.
Thank you will do business again.
Very smooth and easy process.
Can't thank enough to your manager Matthew for all his help in getting our work done.
The gentleman that took care of us in the morning and the lady who finished up with us we hen we returned the truck were stellar. We will need to rent U Haul trucks again in the coming weeks and I am going straight back to this location. Great staff, great service.
Did an excellent job. Great facility
Todd Shnitzer or however the hell you spell his name is ruining this company. He should be replaced. Fired. Demoted. Lower than a CSR. Sherry is a better manager. Wake up Joe Shoen!
The gentleman that was working at this location on February 6 (I unfortunately can't recall his name) was supremely helpful, and wonderfully personable! He was an extremely bright spot on an exceptionally mishap ridden day. I would like to thank him & would recommend this location to anyone looking for moving supplies!
Improve the conditions of this location and mark that it is a U-haul rental facility and update computer equipment to help the site run a more efficient office.
The woman on duty (Tammy?) was very professional and helpful. I accidentally left my phone in the van. It was close to closing time and she said she'd wait for me if I didn't get there in time. I really appreciated that!
YOUR STAFF WAS PATIENCE, HELPFULL AND VERY FRIENDLY. IT WAS A PLEASURE TO HAVE THEM SERVICE ME
Uhaul storage bring more space for less money and i have easy access my space.
Customer service rep very please t
Rats tore threw boxes eating materials off my bags. Rat poop was all over. Brutal ruthless for late payments. Good riddance U-Haul.
The Manager of this facility, Malcolm, is a very friendly, dutiful, and caring person. I am happy and grateful for his immense assistance.
- Niran Ajao.
Very helpful and polite staff! Overall great experience!
It was a great experience and I would use it again and would definitely recommend to a friend.
Clean facilty, friendly staff and convienient hours. As a girst time storage user, excellent experince and I would come back. Thanks
you need new doors on unit very hard to open up
Quick and efficient. Later hours on Sundays would be bsamsss
Great customer service, I was well informed of the usage of the facility
The person who was Working was very nice and helpfull
Storage unit was filled with rat poop lost all my belongings
Door was a little old so sometimes hard to use. Other than that was great
Krissy was really the only person that I interacted with. She was always pleasant and professional. When we came to empty out the unit they hustled over to my location to clear snow away.
the lady was very friendly.
The staff was very helpful and courteous.
Thank you for the great experience! Staff was very friendly helpful
I could not be happier. Great experience!
Krissy was very helpful and friendly.
The roof of our storage leaked but management was very accommodating and understanding of our concerns and offered to help.
Did not like you can only access during business hours unless you paid additional monthly amount to have 24 hour
my dealing at this location was a good experience, very friendly environment.
Tony and Krissy provide excellent customer service and keep up a great storage place and store.
the young lady which is always in the office to assist has been nothing less than kind and obliging from the beginning to the end....
Excellent customer service, friendly and efficient.
i never had an issue with this location. i would do business with them again.
very friendly and helpful on everything above and beyond rental only
customer service was great
Very helpful, the office staff was great and the facility was well maintained.
Excellent facility. Friendly staff. Convenient to access. Thank you.
There should be some smaller unit available for less then 34.95 or rent should be some where around 19.95 for the smalles unit you have
Thank You for the excellent service!
The lady in the office was very nice and U-Haul was nice to deal with.
clean unit. krissy was friendly and helpful.
People very friendly and willing to work with you
All my items were damaged by water, recommend better structured storage units that can withold highly weather conditions
Kristina and Anthony are wonderful people to work with. They respond promptly and send the receipt I need for my files!
excellant staff members very courteous and kind would recommend this facility Iwould come back to this facility before I would go to another
The young ladie and gentleman were excellant staff members very courteous and kind would rent from this facility before I would go any where else
Employees are great and very customer service oriented. I would definitely recommend anyone to use this storage company.
Staff was very UNproffesional and was very nonchalant About what they were doing.
Major mixup with truck and storage unit. Never again will I rent from U-Haul!
very very friendlry and professional
I have had a great experience with Anthony, he is excellent
Not true to size. Ceiling beams too low, had very hard time fitting objects into space that is supposed to be ten feet tall.
Great customer service, can`t complain.
I would definitely use your facility again if I needed storage. Thank you.
My experience with this location was excellent, very courtesy and friendly staff, very efficient followed through with calls when there was availability for my needs. My dog was even treated great!
Very friendly and helpful.
I recommend them to anyone.
Everything went flawlessly, pleasant.
Will do it again if I have to!
friendly customer service representative... clean...
The staff was EXCELLENT!!! They were very friendly and helped me out with everything I needed.
Service provided was very good, prompt and helpful
The storage doors need upgrading they were rusted and lock would not fit I needed to use another type of lock.
They were great, very helpful.
It was a clean and well maintain facility.
Staff customer support is outstanding! Definitely an example to be proud of. I wish I could do all my daily transactions with staff like the U-haul storage facility.
easy access,convenient,and best price all around.
Misleading the price for the storage on your site should have only cost me 74.95 for 24 hr access. No place on the site states charges for extra hours or 24 hr access.
The reason I left, my credit card had placed a temporary hold on my card because of a large purchase. The girl at the counter said she would see if they could clear the charge. They didn`t. I left.
Spend some money improving this dumpy facility.
Staff was great and very easy to work with. Facility was clean. Would use agian if needed.
staff very freindly - the door to the unit did stick needs maintenance
Good Service friendly folks, give them a raise
We needed a climate controlled unit, we felt that an inside access unit was
also more secure. Krissy was extremely helpful and friendly, her service was excellent!
Bad accessability and raising fees with no perks.
We moved out because we couldn`t get into our unit after work hours. SOme can go in 24/7. We should all have the same rules. We all pay a fee! And it went up over 10 percent. Never again
It was fine for what I got. No complaints. The people at the desk were always helpful and competent. Everything worked that I wanted to work.
I will be mailing you or emailing you a letter with the problems encountered with this company. Thank you.
Staff in Cheektowaga did a great job...
Very helpfull staff, highly recommend to use.
Thanks for all of your help!
Attendant was very helpful. Attendant also explained that the security gate was being updated to add the highest level of security.
It`s was a very good experience I would do it again if need be
The clerk was very freindly and professionsl.He explained everthing clearly, and made us feel comfortable storing our things there.
Very friendly service and helpful staff.
My interaction with the rep was good- he was friendly fast. Good Customer service
There was a broken door next to my unit and someone could`ve crawled over the wall to access my things. I had to pay xtra to get in after 7 pm. Staff refused to reimburse me or give me another unit.
Friendly staff, no issues with facility. Felt my belongings were safe.
The man in the office was very friendly helpful the unit looked clean.
Overall I was pleased with the service. The customer care representative seemed very busy but eager to help.
May want to consider security cameras.
Carolin was extremely helpful and friendly, a pleasure to deal with. Thanks!
The manager was extremely helpful very professional. I will recommend this facility to everyone I know looking for storage and rental needs.
great staff who were helpful. Also the truck we brought from Atlanta to Buffalo was great - I had some bad UHaul experiences in the past but this was a great vehicle.
After only paying $10 for a uhaul lock, I was very happy with the storage unit and the easy access I had to it.
Carolin Doyle your U-haul manager, goes the extra mile in customer service. She is a fine asset to your company and made me feel secure in my decision to use U-haul. Thank You!
Carolin went above and boyond to help me out.
Quick and friendly service
Service was friendly, helpful.
all storage units need to be painted and repaired.
Need 2 improve the driveway apron
advise everyone who mails a check to double check to make sure you do not get your check cashed AND get an electronic withdrawal. don`t pay twice for the same real estate!
I am glad I picked Uhal Storage on Ludwig Ave.
they was very helpful and answer all my questions good
Carolyn was very helpful and polite. I would recommend this facility to my friends and family.
I am not Greg Norton - please stop sending me notes. I did not rent storage.
Staff was efficient,friendly and helpful.
carolin, at the front desk was more than helpful. went out of her way more than one time to make sure everything was perfect. thank you very much.....
We rented the last available right size unit. When we arrived to load, the door was broken, we had to leave our key w/stuff inside to await repair.
I have no complane everything was in great order and I thank God for the Lady in assitting me with her help a rating from me A+
The day I checked out the office worked let me use her jumper cables to jump my car that i had in storage. That was some customer service and she was very friendly and full of smiles.
Alisa Pangburn professionalism over the telephone when I first contacted her from our home state of PA through procurement of a storage unit should be acknowledged. Rachel Hoagland
the young lady in the office was very helpful
broken door never repaired, moved out. charged for a lock i already bought that would not work in the winter,junk chinese, your lock. never a call. poor business
No one was in your office for us to pick up a reserved vehicle. Had to go to another location. Very inconvenient and waste of time since we came from out of town.
My only concern was i was paying for 24hr access and finding the gate to be open at 3am. This happened to be the case more than once.