Customer Reviews for U-Haul Moving & Storage of Chula Vista
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista
The ramp was in rough shape, but overall great experience.
Excellent service. Person at the counter was cordial and respectful. I registered online and my vehicle was ready with keys in the ignition already. Check in was good as well. I would recommend this to all.
ordered 26' truck - rec'd 20' truck causing me to take a second trip later, as well as, additional miles due to having to change the pick-up locations.
Keep up the excellent customer service.
Great experience overall. Fast service, friendly faces and reasonably priced. Thank you for making my move easier!
The staff was extremely busy Saturday morning when I arrived to pick up my reserved trailer and I was worried that I would be there forever! I witnessed the two of them handle the pressure, as a team, like a well oiled machine! It was very impressive!
I Asked the clerk for AAA Discount only to be informed that you don't have any.
It would have been nice to get a 10 to 15% off for qualified card holders, I may rethink other options next time.
The truck needed a tune-up seeing as the gas was draining way to frequently. Customer service was basically non-existent while I was getting checked in. And I was over charged for gas upon returning the truck. Wouldn't recommend.
Maybe more space in the yard to move the equipment around.
If I rented the truck from 4 to 11:30 not till 4 the next day would I get a refund?
This is a convenient and well-maintained facility. The people are nice and efficient.
Julie and Sylvia were a pleasure to work with. I appreciated that they communicated early, clearly, and often throughout the delivery and pick up. Thank you!
Great service... Thank you!
Overall great transaction, nothing to improve.
Was given a truck that supposedly had 1/8 of gas left. As we are pulling away the truck died because of no gas . The uhaul members where quick to fix the issue and gives us a discount because of the inconvenience. B++
Employees were all very helpful and attentive. Thanks we'll be here again in the future and would highly recommend anyone this location. Good job guys!
Great people at this site
Friendly staff...great service...
Everyone I talked to yesterday did an outstanding job!
I was in and out quick. The truck was brand new. What can I say…I paid exactly what I was quoted. All 10's.
Uhaul online reservation system provides misinformation and is not to be taken seriously. I receive a confirmation number and pickup location. However this isn't really the confirmed pick up location only a confirmed confirmation number. The pick up location isn't really real life. So next day I get a text says confirmed pickup, YAY. OOPS didn't read the fine print of the stupid ass text that says pickup at this address 18 miles away. BUT YOU GUYS ARE ABSOLVED OF ALL SIN BECAUSE YOU SENT A BULLSHIT TEXT! RIGHT?!? So I get to my "preferred" location and no trailer. 18 miles in Southern California rush hour traffic on a Friday with a Dave Matthews concert just down the road... HAVE YOU HAD THAT EXPERIENCE? lovely. Flash forward to pick up. Saving grace was dude at the Chula Location did some damage control for your BULLSHIT corporate engineered fuck up. YOU senior leaders are to blame, not dude that hooked up my trailer. He was legit. So if you make more than, lets say, 100K a year a UHaul... FUCK YOU TOO! Fix your confirmed location, but not confirmed, we'll send you a text but you better read that or we're completely off the hook bullshit. And the place i dropped off at... WHOA WTF! A recycle yard and liquor store. four miles from my Preferred pickup location. LMAO That was some funny shit. I get the feeling you assholes use your customers to strategically locate and move your company equipment around to save you a few penny's instead of actually providing for your customers. UHAUL MOTTO Preferred pickup only if its good for the company. So any way this experience was, MEH go massage a rotting giraffe carcass in the Mojave desert kinda feeling, a Stinky complete CHARLIE FOXTROT.
Will avoid UHAUL like a T.J. Hooker with mouth sores and a bulge in the mini skirt
great service as always!!
Nothing everything was fine. Thanks
The mileage is a bit pricey. And having rental units with power windows, locks, and mirrors would be a little more convenient for the driver. But overall, I can't really complain. Thanks!!!
Well, I didn't like being called a liar by the person who took care of me. Wether right or wrong, the customer is always right. All I said was "what happened to the unlimited miles clause?". The clerk quickly replied "There's never been an unlimited miles clause". Well, I beg to differ. Ec
Everything was great. After using uhaul for nearly 10 years this was my best experience yet. Great job to the staff!
Facility was clean Staff was friendly and courteous
All good. Would like on site parking
everything went well and no problems with the trailer
I have used your location twice now and Im very satisfied with the vehicle and the admin support. Thank you. I will continue using your location for future moves.
Brains and Brawn movers were fabulous. Antoine kept communications up to date, was extremely professional and efficient. They made the move much easier
I assumed the rental was "per day". I picked up the truck at 8 am and was told I had to have it back by 2:30 pm Cuz it was reserved for someone else and would be charged if I was late. when I returned the truck, I had not exceeded the mileage amount that I had estimated when I picked it up and was told I was being charged another $16 and change. When I asked why, he said you must have gone over the mileage. I showed him my receipt and they still charged $5and change more than I had paid when I picked it up. I was hot and tired and didn't want to argue anymore.
The whole process from pick up to return was quick & easy. If I need this service again, I'll definitely be back to this location!
Directions to get in do not work on Google maps, I am not sure how you can correct this, it took a while to get me checked in, but once served everything went well.
26 foot truck drove like shit but we didn't have far to go. It was clean and customer service was great though.
The guy who helped me was truly awesome, I don't remember his name but he was really cool! Excellent customer service and support.
Ensure vehicle is up to standards for the job. This one was not
At pick up, U-Haul staff made me feel comfortable by checking the trailer's brakes, lights and tires. Then triple checked ball, chains and information needed to bring this trailer home safe. When returned. Johnathan defined Professional. Thanks and "I'll be back!".
I read great reviews on this location and it's staff. I chose this location even though it wasn't the one closest to my home. The reviews were correct! The service was excellent and hassle free.
I received great customer service, in and out in less than 20 minutes to pick up a motorcycle trailer.
Easy pick up and deliver. More 17" available would be great.
We reserved online and did the pre registration check in. It was painless and even more painless when we got to the location. They basically had us sign the contract and handed us the keys. Could not have been simpler!
The manager was so helpful and clearly knew what he was doing. We felt like we were in good hands!
Job well done every one :)keep up the good work friendly and helpful gracias/thank you.
I will rent a truck from them again!
Great customer service. Been doing business at this location for a long time . Keep up the good work
NOT ENOUGH STAFF!!!!!!!! took way to long to just receive my drop off recite. Way to long of a wait
The counter service at pickup was efficient and thorough. The yard service when picking up the vehicle the help was just as good. This was my first time renting a truck and I won't hesitate to use again. The online process for reserving and checking was very convenient.
The equipment was well maintained but dirty. The exterior and interior of the cargo van was dirty that's my only complaint. Everything else was A+++++.
The men who assisted me when i picked up and dropped off the truck were great. Very courteous and professional. I have rented from this location several times and their level of customer service is consistently outstanding. Great work.
This does not partain to this location. I reserved online to pick up at another location in San Diego and less than 24 hours to my pickup time no one had even called to tell me that a change had been made to my reservation and moved to another location. Then, after I called around to find out where to get my truck for 7/2/16, I found out that it wouldn't be ready for pickup until noon. (My reservation was for 8am) this was unacceptable. I then had to reschedule with this location in chila vista to pick up my truck at the 8 am pickup time that had been on my original reservation. Overall, this caused unneeded stress to the already stressful moving situation.
water. Its hot in San Diego and water is very much needed at all times. Possibly bottle water.
Great customer service along with fast and check in out service. Will definitely recommend and comeback
Awesome experience, I was in and out in no time which made my move a bit easier. Thank you to the staff there on 99 4th ave especially Cecil (i think that was his name)
Drop off was extremely quick. Worker inside store met me at the door to give me my receipt. Great Job!
no complaints very friendly
Everything was spectacular
Great at offering discounted prices and extended time at no extra charge for out of state move.
Highly recommend to all my family and friends considering moving.
convenient location, friendly/ professional employees
The truck was pretty old and needed to be replaced, but the staff was great and accomadating. I would rent here, again.
have entrance to location on 4th ave
Really exceptional customer service by everyone I interacted with. I was very impressed!
Excellent customer service. Process explained very well. Easy in easy out.
Johnathan and James were so helpful and polite. They both had amazing customer service.
The store manager and employees were very helpful
Everyone at U haul made this stressful moving experience so much easier by showing kindness and proffessionalism! Thank you!
Moving is very stressful,but everyone at U-Haul made this so much easier with their kind helpful attitudes! Thank you so much!
This has been our best experience in moving ever. Thank you, we appreciate your help.
I am still waiting on a credit as my U boxes arrive 4 days late. Thank you.
I woupd definitely refer them and use them again in future..
Took way too long for delivery. Poor communication between uHaul team members
Great service from Uhaul!
The Manager was very professional and staff. I will recommend them to friends staying in the area.
We have used this location several times for several services. If the need should arise again, Chula Vista U-Haul is where we will go. THANK YOU 4th Av Team
I am very grateful for the assistance provided and the excellent customer service that the U-Haul team in Chula Vista gave me.
The workers at my storage unit facility were very welcoming, friendly and helpful.
I would recommend adding an elevator to your storage facility to facilitate movement for all customers.
This is out 2nd time using this location as we are from ohio and the young man that helped me was wonderful !!
They could have done better at packing/stacking the storage.
Delivery service Julie was AMAZING. Everything before that was awful. Received incorrect confirmations. No one at Chula Vista or the regional office was able to help me.
If a customer doesn`t stay a full month, they should be reimbursed for the days they did not use.
What experience? I called for price inquiry NEVER RENTED a unit. Please call me to rectify immediately.
I was really impressed with the staff, Justin, Shane and Jonathan were extremely helpful and friendly. They made the tiring task of moving not so stressful. Great job!!!
Not only is this a great location and facility but the crew - each and everyone of them - are OUTSTANDING.
Keep up the smiles and over the top attitude.
Only thing I had trouble with was parking.
Friendly and informed service representatives. Thank you.
I feel like part of the family with all the employees,and it`s excelent
Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.
I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff
AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.
I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!
the staff is friendly ,like a family with the customers, thank you to all the employees
the staffs were very professional and patient. Will definitely recommend this facility to my friends.
There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.
Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.
Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.
First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.
I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.
excellent, fantastic, did their best to help, even short handed, very pleasent
Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.
pretty good moving option
A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!
Excellent customer service.
Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!
There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.
Convenient, reasonable price and helpful staff.
Very good people, very profesional, storage site higly recomended
A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!
When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.
The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help
The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!
My experience was fine !
Aaron was great !
They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.
Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!
Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.
An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.
The staff at both end of the shipment were great to work with
U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.
1. The U-Box was arrived at the destination about 3 days after anticipated.
2, The U-haul storage closest to our residence could not handle the U-Box.
Overall, good solution.
thanks - Mike
Great product and pricing beats the competitors
I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.
I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.
Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you
Very helpful and friendly staff
First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.
All the staff were very accommodating and friendly...
I needed to make a change to my order that Aaron at this office couldn`t fix. He suggested calling U-Haul. Useless. Aaron took the initiative to call me and fix everything.
Everything went very well.
VERY pleased! Definitely recommend to anyone who needs to rent a truck or trailer, or needs storage. All staff always friendly. Thank you!!!
Thank you for accomidating us with the space we needed!
Upstairs storage with no elevator. Held back downstairs unit until pressed.
All staff were helpful and responsive! They assisted us to sort and address items we were throwing out, etc. Very nice team there.
Staff was friendly and helpful.
Given the building is 2-stories, it would have been an outstanding experience had there been a freight elevator.
Expencive i wish you would offier a military discount or something other than the price it was exelent but i guess you get what you pay for
the staff were polite and extremely helpfull
called ahead of time for a down stairs storage when got there none was available
kudos to Aaron and his staff...
Edwin and Josh were exceptional to work with. Friend, professional, and very helpful. Thank you. Highland/4th Ave... In Chula Vista, CA
Staff was very professional, helpful, and friendly. Excellent experience.
Edwin was great and so was red haired gentlemen.
The assistant mgr. in Topeka, Ks. was particularly helpful and made the experience as pleasant as possible. All-in-all, it was very good at both ends of trip.
The peolpe at the front desk was always nice and helpful. Thank you for your good services.