Customer Reviews for U-Haul Moving & Storage of Chula Vista
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Chula Vista
Very good service staff was very friendly and professional specialy the clerk.
FYI the trailer was leaking a bit and one of the boxes with electronic equipment was wet. Will let you know if it affected the operation of the electric piano! Also, it was kind of the manager, Mr. Fernandez, to allow me to keep the trailer a few extra days without charge so we could unload it elsewhere after there was a change to the storage unit reserved.
The person that help me with installation of my car dolley was very helpful and very polite. I would say that I was never treated that well by any one before in any other place. I want thank him for the way he treated me.
Seriously consider having a conversation with Linda about her customer service. She was NOT helpful WHATSOEVER. In fact, I believe her to have been very rude. She obviously doesn't wish to do her job and had no customer service skills. Will not look to this location for any further assistance and will not use this location for any further moving or storage needs.
Person receiving equipment was very helpful and worked very hard rearranging equipment and cleaning and mopped truck while we waited for a taxi pockup
Did not provide enough information at the time of check in. The password for access did not work. Call by phone and they give me the wrong information. Ask for help and they not even tried.
Very courteous and helpful.
Fast in and out check out when you return a vehicle ! Definitely recommend this location to anyone who wants to rent a Uhaul vehicle !
Great customer service and helping me get on my way. Fast service.
DONT LLIKE TO BE PUSHED TO AS WHERE I WANT TO DROP OFF MY RENTAL TILL I GET HOME THE CALLING AND PUSHING I DONT APPRECIATE FOR THAT YOU GUYS ARE BAD
Quick & easy! Staff was friendly and returning the vehicle was a breeze.
Will definitely go here again as I've done in the past.
We were unable to get a 20' truck at a location near us and had to drive 20 miles out of our way to pick up a 26' truck that was in TERRIBLE shape!!! We've been a UHaul user for more than 25 years and were shocked at how badly maintained the equipment was... including the refrig dolly that was bleeding pins from its stair cushions. DEPLORABLE!!!
Tow dolly had an inoperable tail light/turn signal bulb, as I inspected the trailer prior to towing I noted the staff.
While I was surprised they hadn't caught it, they promptly repaired the broken wire and I was on my way within a matter of minutes.
Best U-Haul experience ever! Thanks for your help.
Impressed with the excellent and friendly customer service at this location! No need for improvement, unless you provide people to pack and help lift the heavy stuff. Just joking. Your staff is AWESOME! Thank you!
Drop off was quick and efficient. You run a great operation here.
This is a great U-Haul location. The guys are real pros and on top of their game. I can always count on them..
Very good service from your man behind the desk, thank you very much.
Absolutely nothing!! I have rented trucks and vans here at least once or twice a year for the past several years, and I have never, ever been disappointed. The staff is incredibly professional, helpful, super friendly. The vans and trucks I've rented are always spotless and very well maintained mechanically. On-line reservations are super convenient, and I appreciate how the receipt is also emailed. WELL DONE!
Nothing! Great customer service!
Staff was very cool, they worked with me on making a smooth move
The clerk (women) sorry I didn't get her name but she was absolutely outstanding. I had an issue with your National City rental center the same day regarding another rental and they were rude and I will never go back or refer business to them, I was expecting the same treatment in Chula Vista but this beautiful lady was so awesome, offered us a bottle of water. I will only go to that center for any service. Can't wait to rate your National City store, poor, poor, poor!
Make sure gas tank is full. When I checked, I was already around the block and didn't have time to go back. The gauge was less than full. But when I got back to the shop, they worked it out with me
Great customer service! And in and out in a jiffy, on pick up and delivery. Real pros five stars all the way.
My experience was very nice, and helpful, the manager and the staff very good customer service.
I thank U-haul for the excellent service you have.
I don't drive anymore so it took awhile to figure everything out. So you need more no licesnce no problem exsposure.
Everyone was ready and polite! In and out experience
Greeting the customers when they enter but other than that I like the laid back vibe.
online and electronic communication very convenient and efficent
The gentleman who helped me was very nice and courteous.
Called another location about a uhaul truck, was told I was going to be on wait list but never called me back. I got a truck here almost instantly online!
Truck windows were dirty.
I ordered a truck and a tow trailer but when my mother went to pick it up, she had to go to two different locations although I received an email saying everything was ready at the one location.
Excellent staff the guys know the business and really helpful, great job.
Sharp Staff. Very helpful. 2nd time i used them - 26 ft truck. Will recommend to anyone
The ramp was in rough shape, but overall great experience.
Excellent service. Person at the counter was cordial and respectful. I registered online and my vehicle was ready with keys in the ignition already. Check in was good as well. I would recommend this to all.
ordered 26' truck - rec'd 20' truck causing me to take a second trip later, as well as, additional miles due to having to change the pick-up locations.
Keep up the excellent customer service.
Great experience overall. Fast service, friendly faces and reasonably priced. Thank you for making my move easier!
The staff was extremely busy Saturday morning when I arrived to pick up my reserved trailer and I was worried that I would be there forever! I witnessed the two of them handle the pressure, as a team, like a well oiled machine! It was very impressive!
I Asked the clerk for AAA Discount only to be informed that you don't have any.
It would have been nice to get a 10 to 15% off for qualified card holders, I may rethink other options next time.
The truck needed a tune-up seeing as the gas was draining way to frequently. Customer service was basically non-existent while I was getting checked in. And I was over charged for gas upon returning the truck. Wouldn't recommend.
Maybe more space in the yard to move the equipment around.
If I rented the truck from 4 to 11:30 not till 4 the next day would I get a refund?
This is a convenient and well-maintained facility. The people are nice and efficient.
Julie and Sylvia were a pleasure to work with. I appreciated that they communicated early, clearly, and often throughout the delivery and pick up. Thank you!
Great service... Thank you!
Overall great transaction, nothing to improve.
Was given a truck that supposedly had 1/8 of gas left. As we are pulling away the truck died because of no gas . The uhaul members where quick to fix the issue and gives us a discount because of the inconvenience. B++
Employees were all very helpful and attentive. Thanks we'll be here again in the future and would highly recommend anyone this location. Good job guys!
Great people at this site
Friendly staff...great service...
Everyone I talked to yesterday did an outstanding job!
I was in and out quick. The truck was brand new. What can I say…I paid exactly what I was quoted. All 10's.
Uhaul online reservation system provides misinformation and is not to be taken seriously. I receive a confirmation number and pickup location. However this isn't really the confirmed pick up location only a confirmed confirmation number. The pick up location isn't really real life. So next day I get a text says confirmed pickup, YAY. OOPS didn't read the fine print of the stupid ass text that says pickup at this address 18 miles away. BUT YOU GUYS ARE ABSOLVED OF ALL SIN BECAUSE YOU SENT A BULLSHIT TEXT! RIGHT?!? So I get to my "preferred" location and no trailer. 18 miles in Southern California rush hour traffic on a Friday with a Dave Matthews concert just down the road... HAVE YOU HAD THAT EXPERIENCE? lovely. Flash forward to pick up. Saving grace was dude at the Chula Location did some damage control for your BULLSHIT corporate engineered fuck up. YOU senior leaders are to blame, not dude that hooked up my trailer. He was legit. So if you make more than, lets say, 100K a year a UHaul... FUCK YOU TOO! Fix your confirmed location, but not confirmed, we'll send you a text but you better read that or we're completely off the hook bullshit. And the place i dropped off at... WHOA WTF! A recycle yard and liquor store. four miles from my Preferred pickup location. LMAO That was some funny shit. I get the feeling you assholes use your customers to strategically locate and move your company equipment around to save you a few penny's instead of actually providing for your customers. UHAUL MOTTO Preferred pickup only if its good for the company. So any way this experience was, MEH go massage a rotting giraffe carcass in the Mojave desert kinda feeling, a Stinky complete CHARLIE FOXTROT.
Will avoid UHAUL like a T.J. Hooker with mouth sores and a bulge in the mini skirt
great service as always!!
Nothing everything was fine. Thanks
The mileage is a bit pricey. And having rental units with power windows, locks, and mirrors would be a little more convenient for the driver. But overall, I can't really complain. Thanks!!!
Well, I didn't like being called a liar by the person who took care of me. Wether right or wrong, the customer is always right. All I said was "what happened to the unlimited miles clause?". The clerk quickly replied "There's never been an unlimited miles clause". Well, I beg to differ. Ec
Everything was great. After using uhaul for nearly 10 years this was my best experience yet. Great job to the staff!
Facility was clean Staff was friendly and courteous
All good. Would like on site parking
Brains and Brawn movers were fabulous. Antoine kept communications up to date, was extremely professional and efficient. They made the move much easier
Johnathan and James were so helpful and polite. They both had amazing customer service.
The store manager and employees were very helpful
Everyone at U haul made this stressful moving experience so much easier by showing kindness and proffessionalism! Thank you!
Moving is very stressful,but everyone at U-Haul made this so much easier with their kind helpful attitudes! Thank you so much!
This has been our best experience in moving ever. Thank you, we appreciate your help.
I am still waiting on a credit as my U boxes arrive 4 days late. Thank you.
I woupd definitely refer them and use them again in future..
Took way too long for delivery. Poor communication between uHaul team members
Great service from Uhaul!
The Manager was very professional and staff. I will recommend them to friends staying in the area.
We have used this location several times for several services. If the need should arise again, Chula Vista U-Haul is where we will go. THANK YOU 4th Av Team
I am very grateful for the assistance provided and the excellent customer service that the U-Haul team in Chula Vista gave me.
The workers at my storage unit facility were very welcoming, friendly and helpful.
I would recommend adding an elevator to your storage facility to facilitate movement for all customers.
This is out 2nd time using this location as we are from ohio and the young man that helped me was wonderful !!
They could have done better at packing/stacking the storage.
Delivery service Julie was AMAZING. Everything before that was awful. Received incorrect confirmations. No one at Chula Vista or the regional office was able to help me.
If a customer doesn`t stay a full month, they should be reimbursed for the days they did not use.
What experience? I called for price inquiry NEVER RENTED a unit. Please call me to rectify immediately.
I was really impressed with the staff, Justin, Shane and Jonathan were extremely helpful and friendly. They made the tiring task of moving not so stressful. Great job!!!
Not only is this a great location and facility but the crew - each and everyone of them - are OUTSTANDING.
Keep up the smiles and over the top attitude.
Only thing I had trouble with was parking.
Friendly and informed service representatives. Thank you.
I feel like part of the family with all the employees,and it`s excelent
Michael and crew are a great group-professional, accommodating, knowledgeable. The premises is always clean and orderly. A real go to place for U-haul services.
I really appreciate all staff is very friendly,and treat me like a family. thankyou to all staff
AZ to CA move. FANTASTIC people, premise is well organized, always clean, operates very efficiently very good value. BIG AT A BOY to everyone at this location.
I have used uhaul for years now at multiple locations in different states and this location in chula vista was the best so far very friendly staff!
the staff is friendly ,like a family with the customers, thank you to all the employees
the staffs were very professional and patient. Will definitely recommend this facility to my friends.
There was no elevator and the bigger units 10x10 were upstairs. This isn`t practical for those requiring a larger unit who are most likely to have more items and larger items at that.
Door was off hinges on pick up, u box loaded incorrectly on trailer. Staff was very accommodating but this was very inconvenient. Quality measures should be in place to prevent this issue.
Absolutely everyone at this facility was WONDERFUL GREAT OUTSTANDING. Your attention to detail and clients with all you offer was marvelous. When we need service again - we will be back.
First observation - knowledgeable, helpful, professional and friendly staff. Next the cleanliness with special not to the restroom-PREFECTO! Keep up the standards--it pays off.
I was dissapointed to hear there was only upstairs units available and no elevator but thanks to my helpers hard work effort we made it happen.
excellent, fantastic, did their best to help, even short handed, very pleasent
Box was not delivered, we picked it up ourselves with a rented U-Haul pick-up truck and trailer. Mike and staff where very friendly and helpful. This is a great way to move stuff. Worked well for us.
pretty good moving option
A hospitable and helpful staff who were very accommodating to our needs and who helped make our move a lot less stressful than it might otherwise have been. They are to be congratulated! Thanks!
Excellent customer service.
Our experience with UBox was excellent. Our belongings arrived on time and undamaged, and the price was fair. Who can ask for more?? Thanks!
There is no elevator, which is really big inconvienace when your storage is located on the 2nd flr and you have large heavy items.
Convenient, reasonable price and helpful staff.
Very good people, very profesional, storage site higly recomended
A terrible experience. The storage I rented for studio to 1 BR was so ridiculously small and unusable I thought it was a joke. I am STILL WAITING for my $102 refund!
When we picked up the box it was great the staff polite,when you guys lost my u-box it got me frustrated. To top it off it didn`t even get here on time.
The kids were uncomfortable with the line of day laborer types constantly approaching and asking to be hired to help
The U-Haul Corp. location manager, Aaron Collins, and his staff in Chula Vista, CA were outstanding! They accommodated all of our needs. We highly recommend the U-Box storage/moving concept!
My experience was fine !
Aaron was great !
They where very help full, accomadating. Don`t used a GPS to get there, cause you will see the sign with no way in, then you half to get of on the freeway.
Aaron and his staff provided excellent service... and followed through with me until my box was delivered safely at my new destination. Thanks!
Your manager, young looking one, was very courteous and approachable. Awesome! Rest of staff, too.
An excellent UHaul location with a very competent, knowledgeable helpful General Manager. A very good experience.
The staff at both end of the shipment were great to work with
U-haul.com listed this site as air conditioned but it is not. That being said, the staff is friendly and very helpful.
1. The U-Box was arrived at the destination about 3 days after anticipated.
2, The U-haul storage closest to our residence could not handle the U-Box.
Overall, good solution.
thanks - Mike
Great product and pricing beats the competitors
I booked this online and it said it was climate control and I found out after I rented the space that it was not. I am very unhappy and am looking for another storage place right now.
I have used the U-Haul in Chula Vista for 1 year and 3 months this time and also for a 1 1/2 year period in the past. The only reason why I left the facility is becasue I moved to OC.
Courteous and helpful. On time to drop off and pick up, made my move a lot easier than expected. Thank you
Very helpful and friendly staff
First delivery appointment was canceled, month`s rent was automatically charged w/out notice, but manager waived delivery fee and voided rent charge to make up for it.
All the staff were very accommodating and friendly...
I needed to make a change to my order that Aaron at this office couldn`t fix. He suggested calling U-Haul. Useless. Aaron took the initiative to call me and fix everything.
Everything went very well.
VERY pleased! Definitely recommend to anyone who needs to rent a truck or trailer, or needs storage. All staff always friendly. Thank you!!!
Thank you for accomidating us with the space we needed!
Upstairs storage with no elevator. Held back downstairs unit until pressed.