Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of College Park at Riverdale Rd
Had an excellent experience while renting storage here. The staff was very professional,friendly accommodating to my needs. Associate Sada was exceptional with my situation. Highly recommend them.
The staff that assisted me with my needs were excellent; hopefully other locations will follow suit. Have a Blessed day!
Customer service was GREAT!
Nice place with good people.
I really liked their customer service, the gentleman that was there took really good care of me, He allowed me another hour because I had some issues getting another piece on the truck. I highly recommend this location to anyone! Good Job!!!
The first rental agent (LADY) could have been more nice and helpful. The return agent was great customer service
It was pretty clean, however, there was a little trash in the back that I had to clean, also, took FOREVER to get the back door down due to what was subsequently identified as a maintenance issue due to an over tightening of something or rather.. A lot of hurt fingers, palms, and bruised shins trying to get down the door. It took several of us to get it down. Threw my schedule entirely off. Imperative to check everything prior to leasing.
I felt welcomed. All Staff members were very friendly and helpful.
Continue the courtesy service.
The counter personnel was very professional, and accommodating. The truck was clean, and ready when I arrived. I will definitely use this location again.
this location is easy going, clean, fast, helpful, & forgiving. keep up the good work. thanks
The attendant, Ariana was amazing. She was so sweet, patient and professional. I'd recommend this location to anyone!
Very nice lady at the counter
storage room could be cleaner.
Manager Michael Scott was very helpful, knowledgeable and friendly. A pleasure to deal with.
Very good wifh customers i would recommed anyone
Those guys really know how to provide excellent customer service and helped to make a stressful process less stressful.
Very good place. The customer service was very good. It`s clean and well token car of.
The facility driveways is small but it will get the job done for your storage needs
Facility is very well kept maintained. All was secure. I have nothing bad to say about this Facility.
All employees I saw seemed to have good customer service skills. They were all very patient and helpful.
They are a great storage.i had a accident by my storage and they were right there i give them a five star.
Everyone was very helpful.
Employee was not very friendly. The storage unit l was originally given I was told should was not available second unit was wet and ceiling falling down
The mgr team is very superb know how to treat people
Most of the time staff was pleasant, however during move out the staff Mike / Michael was borderline nasty/ arrogant.
the level of service was very good compared to other U-Haul agents I spoke with before.
I found the staff friendly and helpful...
The guy was very helpful!
Within pass other storage unit some was damage but the one im using is not
I found a dead pigeon that smell really disgusting. And pigeon dropping were on my belongs. I took pictures to show if needed. I try calling to report it no one call me back
I moved out of my unit on the day I was told my bill was due, wand there are charging me $100 for the month of August. I think that is absolutely ridiculous- no one explained that at all
Excellent service and the application process was quick and easy.
This location was recommended by my brother he said they were customers service focus and professional , and he was right very impressed couldn`t be happier with service
Facility was clean and nice, just need updating with some client control.
The staff was helpful and nice i would tell all my friends to come here
The staff was great. My problem was that the storage facility that I had developed a leak and it destroyed my dresser and books. There was an apology but no offer to provide a storage that was dry.
Very friendly staff and also very helpful
I very seldom visited the location due to online payments.
The staff was very helpful! They answered all of my questions and helped me have a great moving experience.
It was a great experience
The lady working the front desk didn`t know anything. She had an attitude and was just rude. She charged us when we weren`t supposed to be charged
Poorly ran, poorly monitored overall.
Uhaul`s late fees are too high! There were a few times I was late but receiving a $50 lien fee in less than 30 days is ridiculous. After two years of storing with UHaul I decided to end my contract.
Britney Johnson, James Harrell have tarnished the uhaul brand. They were unprofessional disrespectful
My storage room 129 had leaks n got on my furnitur with mildew i told facility workers did not get no assistance or no type of compiensation. My things was there for a year...will mot use again.
Was rented unit that was in use, was moved to/billed for larger unit, charged late fee, told charges would be reversed, charged for larger unit and late fee 2nd month. DISSATISFIED.
Horrible service,i would never conducted service with uhaul again.
not very customer friendly. one of the employees need to be better trained, tried to over charge me for equipment rented.
Although the units need a lot of repair it is apparent the managers Susan and Ray care about the facility.
Susan and her husband was just what that facility needed. I will highly recommend them. I am definitely going to stay in touch. Will use that specific uhaul location again.
the facility is located in a good location..staff is friendly and knowledegable
Staff treatment was excellent.
Good management and clean facility
very friendly and professional. Thanks for your help.
I checked out of all three of my storage faciliies on 4-23-19 and I must say that my overall experience was good.
The staff was very friendly and helpful
GO to this location Customer Service At It`s BESSSSSSTTTTTT!!!!!!!!!!!
I`ve been storing my items there since 2003. Just recently, management would call everyday for payment although I asked them not to.
I had to close my space after 9 years. Thank you for the wonderful customer service I`ve always had at this location!
the service was good and helpful at a very needed time.
My sales rep. was Ms. Renee King. When I say pleasant she is one of the most nicest people I have ever dealt with. Thank you for hiring her.
At the Facility of 5691 Riverdale Road I had two Video Game Consoles stolen from me a X-box and a Nintendo Wii .
Julie Steve have great Customer Service….which is really rare these days. Thanks guys for aiding me in my transition. All your efforts are greatly appreciated.
I had a great experience with uhaul they were nice and friendly
Steve was one the nicest people I have ever dealed with. He made me feel like we had been knowing each other for a long time. He give excellent customer service. THANKS U Steve!!!!!!
Staff was very cordial and helpful I will reccomend them to everyone.