Customer Reviews for U-Haul Moving & Storage of College Park at Riverdale Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of College Park at Riverdale Rd
Manager Michael Scott was very helpful, knowledgeable and friendly. A pleasure to deal with.
The drop off was ok. The office has an odd smell and when I went to drive the trailer back, the gate would not open and the agent had to call someone for help. I wound up leaving it in a parking spot outside the facility.
Awesome people Mike where great and so was the lady behind the desk I believe her name was Keshia... Great Job Keep it Up
Very good wifh customers i would recommed anyone
The truck reeked of cigarette smoke and the U-haul employee said, "I don't smell anything..." It was very obvious. But it was also the only truck, so I was stuck.
Also, It is frustrating to be given a truck with 1/16th of a tank of gas. It is very hard to return the truck with that low amount. It meant I had to stop several times to keep putting in a small amount of gas so that I didn't return it with way too much gas. Fill the dang truck up and send them out full please.
Those guys really know how to provide excellent customer service and helped to make a stressful process less stressful.
Very good place. The customer service was very good. It`s clean and well token car of.
The facility driveways is small but it will get the job done for your storage needs
Access off of street was difficult due to several parked vehicles in the main driveway as well as someone trying to get out of the small parking area right off of the entrance drive.
We had the hardest time trying to get out of the location due to one way and one way out.
Facility is very well kept maintained. All was secure. I have nothing bad to say about this Facility.
Michael was outstanding great customer service, very nice and very helpful!
The staff was very accommodating and provided EXCELLENT customer service! I would recommend this U-Hual location to everyone I know!
Professional and friendly
All employees I saw seemed to have good customer service skills. They were all very patient and helpful.
the van smelled like foul manuer and I still have not received my store credit...
Make sure trucks are working at full capacity, not wasting gas. Truck said tow haul and was moving very slow. Feel we should be rembursed for gas, we filled it up which was $70.
They are a great storage.i had a accident by my storage and they were right there i give them a five star.
I was given the worst customer service throughout the entire process with Uhaul and will never use this company again.
The clerk behind the counter, I believe her name was Adrianne, was the most pleasant UHaul employee I have ever encounter. She was kind, patient, and very informative. All of the above, while she was recovering from a major tooth extraction the day prior!
Everyone was very helpful.
Employee was not very friendly. The storage unit l was originally given I was told should was not available second unit was wet and ceiling falling down
The mgr team is very superb know how to treat people
Most of the time staff was pleasant, however during move out the staff Mike / Michael was borderline nasty/ arrogant.
the level of service was very good compared to other U-Haul agents I spoke with before.
I found the staff friendly and helpful...
The guy was very helpful!
Within pass other storage unit some was damage but the one im using is not
I found a dead pigeon that smell really disgusting. And pigeon dropping were on my belongs. I took pictures to show if needed. I try calling to report it no one call me back
I moved out of my unit on the day I was told my bill was due, wand there are charging me $100 for the month of August. I think that is absolutely ridiculous- no one explained that at all
Excellent service and the application process was quick and easy.
This location was recommended by my brother he said they were customers service focus and professional , and he was right very impressed couldn`t be happier with service
Facility was clean and nice, just need updating with some client control.
The staff was helpful and nice i would tell all my friends to come here
The staff was great. My problem was that the storage facility that I had developed a leak and it destroyed my dresser and books. There was an apology but no offer to provide a storage that was dry.
Very friendly staff and also very helpful
I very seldom visited the location due to online payments.
The staff was very helpful! They answered all of my questions and helped me have a great moving experience.
It was a great experience
The lady working the front desk didn`t know anything. She had an attitude and was just rude. She charged us when we weren`t supposed to be charged
Poorly ran, poorly monitored overall.
Uhaul`s late fees are too high! There were a few times I was late but receiving a $50 lien fee in less than 30 days is ridiculous. After two years of storing with UHaul I decided to end my contract.
Britney Johnson, James Harrell have tarnished the uhaul brand. They were unprofessional disrespectful
My storage room 129 had leaks n got on my furnitur with mildew i told facility workers did not get no assistance or no type of compiensation. My things was there for a year...will mot use again.
Was rented unit that was in use, was moved to/billed for larger unit, charged late fee, told charges would be reversed, charged for larger unit and late fee 2nd month. DISSATISFIED.
Horrible service,i would never conducted service with uhaul again.
not very customer friendly. one of the employees need to be better trained, tried to over charge me for equipment rented.
Although the units need a lot of repair it is apparent the managers Susan and Ray care about the facility.
Susan and her husband was just what that facility needed. I will highly recommend them. I am definitely going to stay in touch. Will use that specific uhaul location again.
the facility is located in a good location..staff is friendly and knowledegable
Staff treatment was excellent.
Good management and clean facility
very friendly and professional. Thanks for your help.
I checked out of all three of my storage faciliies on 4-23-19 and I must say that my overall experience was good.
The staff was very friendly and helpful
GO to this location Customer Service At It`s BESSSSSSTTTTTT!!!!!!!!!!!
I`ve been storing my items there since 2003. Just recently, management would call everyday for payment although I asked them not to.
I had to close my space after 9 years. Thank you for the wonderful customer service I`ve always had at this location!
the service was good and helpful at a very needed time.
My sales rep. was Ms. Renee King. When I say pleasant she is one of the most nicest people I have ever dealt with. Thank you for hiring her.
At the Facility of 5691 Riverdale Road I had two Video Game Consoles stolen from me a X-box and a Nintendo Wii .
Julie Steve have great Customer Service….which is really rare these days. Thanks guys for aiding me in my transition. All your efforts are greatly appreciated.
I had a great experience with uhaul they were nice and friendly
Steve was one the nicest people I have ever dealed with. He made me feel like we had been knowing each other for a long time. He give excellent customer service. THANKS U Steve!!!!!!
Staff was very cordial and helpful I will reccomend them to everyone.
Ms. Young and Robert worked with me all the time they were very efficient and professional. I spoke with Julie a short time however she seemed very pleasant
This UHAUL facility is outstanding. Mr. Steve Vancour is a very courteous, knowledgeable, pleasant, helpful General Manager.
When I call in to the office and try to get information or help, I was consistanly given wrong information!
The staff were very courteous, knowledgeable, and helpful. Excellent experience.
Staff need more training, my time as well as others were watsed bc the staff barely knew their job. The female clerk was not friendly.
the staff was helpful and the hours were ok but the units were not well built ther were mold and insects everytime i checked my storage it wasnt protected from the elements
I find the staff to be very curtious,friendly and quick in service.
I have no problem with the storage facility itself. But I do have a problem with staff not owning up to mistakes.
My experience was great. Very curtious and helpful.
VERY POOR CONDUCT BY U-HAUL MANAGEMENT. ALL MY PROPERTIES WERE MISSING AND NOT UCTIONED!!
Great staff and nice facility
They went out of their way to aid us during a foreclosure move! We appreciate their assistance to extend us a day of rental and recommending a storage facility.
They were very friendly and communicated with us to ensure we had everything we needed.
Overall, my experienve was really great. The staff members were very helpful and extremely courteous. I am glad I chose the 5691 Riverdale Road location.
Adam and Mary Turner
The staff was quite accommodating and hospitable.
Great and friendly service very helpful staff
friendly and quick. they offered me a ride to airport that was nice. the car storage has one step high that was hard to bring a car inside.
Very Professional Prompt Friendly
Will be telling others about the rates
Managers on site were very efficient, respectful, and pleasant.