Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy just sat in his chair when I arrived, didn't stand up to welcome me. Upon return the guy told me he was too busy to check me out and he would just email me a receipt.
Jeremy Y.
Rating:
3.0
Okay
Othoniel S.
Rating:
5.0
Customer did not leave a comment.
Juan O.
|
Overall Experience
Rating:
1.0
The pick up location had all the wrong info on the paperwork as far as gas tank. The drop off location charged me with the damage that we did not caused. Very rude and poor customer service
CHIA H.
Rating:
5.0
Everything's great.
Juan O.
Rating:
5.0
Very good experience with this U-Haul on a Tuesday morning pickup. Got to my reservation late, but there were plenty of trucks still available for what we reserved. Was impressed with how well the manager handled a line of customers two at a time. Service was courteous and professional and really made a good start to a big moving day. Rented a 15 foot truck and everything was good 👍 dropping off was good too and the guy who checked me in was courteous too
Brian L.
Rating:
5.0
Courteous and attentive staff.
Arthur K.
Rating:
5.0
Excellent Saturday service and Sunday morning Drop-off A Braze. TY
RICHARD M.
Rating:
5.0
The app to pick up the truck was slow and difficult to use. The transaction had to be completed by the U-Haul staff.
Carrie A.
Rating:
5.0
Customer did not leave a comment.
Don R.
Rating:
5.0
Exceptional and Outstanding Customer Service and the Truck was clean and well maintained, i recommend this Location with 5 Stars
Christian C.
Rating:
5.0
Thank you for arranging me the right truck when I got stuck with the wrong truck away from home
Simona D.
Rating:
5.0
Great customer service. Thank you 😊
Maria A.
Rating:
3.0
Cleaned inside of a trailer.
David V.
Rating:
5.0
The guys were great
Timothy J.
Rating:
5.0
The girl that I talked to when I got there made you feel comfortable to rent there.
Charlie C.
Rating:
1.0
Took three different truck assignments to get a vehicle. One had human feces in it. The next one had gas siphoned and a battery stolen, and the third had gas siphoned and we had to go get gas for it. Horrible experience
Will
Never
Rent
There
Again
Jason V.
Rating:
3.0
The vehicle was expensive, no gas in the tank, charged me a insurance policy I did not want. And to top it off, you bs check in app did not work. I will go penske from now on.
Timothy J.
Rating:
5.0
Customer did not leave a comment.
Phillip E.
Rating:
5.0
Customer did not leave a comment.
Veronica G.
Rating:
5.0
Customer did not leave a comment.
Mellisa S.
Rating:
5.0
Customer did not leave a comment.
Jennifer N.
Rating:
5.0
Customer did not leave a comment.
Leonard A.
Rating:
5.0
Customer did not leave a comment.
victor E.
Rating:
5.0
Your team was great from start to finish.
Jennifer N.
Rating:
1.0
Van I rented had an empty gas tank which I knew about, but by the time I found a Mobil station to fill up, I ran out of fuel and I got stranded in the middle of a main thoroughfare, Luckily a Good Samaritan helped me out with gas before the U-Haul helper arrived. Rentals should never be rented with empty fuel tanks. The most they did to make things up was offering me $25. Not Fair.
Albert F.
Rating:
5.0
Customer did not leave a comment.
Latonya H.
Rating:
5.0
Customer did not leave a comment.
Latonya H.
Rating:
5.0
Customer did not leave a comment.
Marcus A.
Rating:
4.0
Customer did not leave a comment.
Fredric L.
Rating:
1.0
The representative at the counter was not at all helpful it took one hour to hand the key over and with no gas in the truck but he marked on papers otherwise, when we went back to him after checking the gas, he was us and got up from the chair and left outside passing us and not responding us.
Never going to this place. There was cardboard all over the dashboard that f the truck we cleared it and drove.
Swetha T.
Rating:
5.0
Customer did not leave a comment.
Richard B.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Excellent customer service! All questions where answered!
Nancy D.
Rating:
5.0
Friendly and helpful
Samuel R.
Rating:
2.0
arrived at location to pickup the truck. When recieved it was almost empty in fuel, the attendant asked that the truck would give us around 60 miles. As driving off the lot the truck stalled 3 times. I did manage to get accoss the street to a gas station and put it 40.00. when leaving the truck stalled again 3 times, I drove back and the truck was exchanged and I was assured a credit for the 40.00 in gas. I returned the vehicle and as being checked in the attendant was not aware of the agreed 40.00 credit, he went ahead and credited after the calculated the milage and indicated that my total would be 55.09. Upon seeing the charge and receipt the credit was never issued and I was charged the full amount. Very bad experience.
David P.
Rating:
4.0
Customer did not leave a comment.
John D.
Rating:
5.0
Customer did not leave a comment.
Mike M.
Rating:
5.0
Customer did not leave a comment.
iVETTE N.
Rating:
5.0
Andrew, the store manager was very helpful in answering all of my questions and providing me with excellent service.
MICHAEL S.
Rating:
5.0
Customer did not leave a comment.
Chris D.
Rating:
1.0
Customer did not leave a comment.
kevin F.
Rating:
4.0
A little better communication about the equipment would have been helpful.
Freddy S.
Rating:
5.0
Customer did not leave a comment.
Samuel R.
Rating:
2.0
Had trouble with processing payment. Wasted 1/12 of my time calling my bank to see what the problem was just to find out that the location that reserved the truck didn't properly input my address! Luckily the lady at the corona property help. Smfh. NEVER using U-Haul again.✌🏾
kevin C.
Rating:
5.0
Always fast and efficient
curtis R.
Rating:
5.0
Customer did not leave a comment.
Kevin C.
Rating:
4.0
the vehicle was a little dirty - floor mats and small debris in back of truck.
vehicle gas tank was empty, check engine light on, told to put gas in and it would go away - it did not - returned to location - attendant check, cleared and sent me on my way - engine light came back on in 5 miles - stayed on the entire trip.
The Radio did not work on AM or FM - unacceptable - nothing worse than hours of driving a loud vehicle and NO RADIO!!!
kenneth T.
Rating:
2.0
Customer did not leave a comment.
Daniel C.
Rating:
5.0
Customer did not leave a comment.
Melanie H.
Rating:
5.0
Customer did not leave a comment.
Ramiro L.
Rating:
5.0
Rented a unit for 4+ years, not one problem. Thank you for keeping my items safe.
Renee R.
|
Overall Experience
Rating:
4.0
More staff to accommodate long lines.
Equipment was not clean or maintained and locking latch needed repair along with limiting mechanism when on fully raised tail gate/door
ALFREDO M.
Rating:
5.0
Customer did not leave a comment.
samuel G.
Rating:
5.0
Customer did not leave a comment.
Eddie G.
Rating:
5.0
Thanks!
Jason R.
Rating:
5.0
Thanks to all the members, the guy at the front counter was efficient; in less than 10 minutes, the guy was helping two different customers simultaneously. Great customer services
Oscar R.
Rating:
5.0
Jesse was professional, knowledgeable, and efficient. Great customer service.
Sarah B.
Rating:
5.0
Customer did not leave a comment.
Sandra G.
Rating:
1.0
First truck was completely empty of gas. And there was no battery in the vehicle to start it understand from the representatives there that the gas was siphoned out and stolen, so was the battery, will never use this site again. Second vehicle was not much better was not clean because they had to switch. The U-Haul representatives there were very helpful and apologized, but said that U-Haul said it was cheaper not to have security there than replace battery or fuel….
john H.
Rating:
5.0
None
Paul P.
Rating:
5.0
Customer did not leave a comment.
Edgar S.
Rating:
5.0
The 2 employees there were extremely friendly and helped out alot.
Michael D.
Rating:
5.0
When I returned the vehicle, it wasn't really explained that what I have to do So I will recommend to put more information on return and explain to your customers that you should take the photo before you drop the key that was not clear until was late
EYAD H.
Rating:
1.0
The truck ran out of gas although meter showed 17 miles. Put 120$ would have gas it only gave me 80 miles. Then check engine light came on.
Janel T.
Rating:
2.0
this is the 3rd or 4th time that we have rented a truck from Mid-Hill in Eastvale and this is teh 2nd time that they called me the day before or day of to send me to a different location. i am very unhappy
Isaiah M.
Rating:
5.0
Uhaul needs more staff. Please hire more people.
VONETTA M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sophia R.
Rating:
4.0
Customer did not leave a comment.
Nasr G.
Rating:
3.0
Had debris left in it, not swept. the person hooking the trailer up was more interested in texting than concentrating on the task and interacting with the client.
Mark H.
Rating:
5.0
Customer did not leave a comment.
Varinder S.
Rating:
5.0
Thank you for everything everyone was really super nice
Gerald H.
Rating:
5.0
Customer did not leave a comment.
Alexandra S.
Rating:
2.0
Rented a trailer with a ramp, our equipment did not fit (300 miles away), ask to exchange it for the one with no ramp, "NOPE" so 600 miles and over $100 and the waste of time, no help whatsoever.
Adjmir A.
Rating:
5.0
Customer did not leave a comment.
MICK T.
Rating:
5.0
Jesse was great when helping check in. Him and his coworker really made sure I was taken care of for my move.
Shannon Y.
Rating:
5.0
Customer did not leave a comment.
Anissa L.
Rating:
5.0
Customer did not leave a comment.
Janet J.
Rating:
5.0
Customer did not leave a comment.
Jay C.
Rating:
5.0
Customer did not leave a comment.
Cesar C.
Rating:
1.0
Walked in to an empty store, there was a line of customers and no one to help. 8 min later someone came out from the back to help. Seemed as if she was on her break, and no one else was on the clock to help
angel S.
Rating:
3.0
The contract stated that the fuel was to refilled to full, when the tank was only 5/8ths full when I got it.
Joshua H.
Rating:
5.0
Customer did not leave a comment.
Tim E.
Rating:
5.0
You guys are just doing great!!
Great customer service!
Saul P.
Rating:
3.0
It was great to be able to use the app to pre-fill out the paperwork and the rest of the process didn't take more than 5 mins but the vehicle was dirty upon pick up as there was cat litter and cat food all inside the cab of the vehicle. I updated the photo to include that it was dirty but there was only room for one photo.I didn't have time to go back in to exchange the vehicle as i was in a hurry. This should have been clean ahead of time and inspected.
katrina G.
Rating:
5.0
Customer did not leave a comment.
Edgar S.
Rating:
5.0
Staff were knowledgeable and efficient. All of our questions were answered. We were impressed with all the moving equipment and supplies that UHaul has available -- all in one place! Jesse was especially helpful.
Kathryn S.
Rating:
5.0
My experience with this company at this location in Corona ,California has been excellent.
Esther A.
|
Overall Experience
Rating:
4.0
The U Haul app never works. The amount I have to do to check in/out added another 45 min to my rental time. There are too many car rental companies that have figured this.process out already. U Haun needs ro rehaul its online process.
Sandy H.
Rating:
5.0
Customer did not leave a comment.
Salvador M.
Rating:
5.0
Andrew was very helpful and kind while we were moving in. Thank you so much!!
Paola W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William D.
Rating:
5.0
We understand on Holidays low personal and high traffic
Roberto M.
Rating:
4.0
Customer did not leave a comment.
JEFFERY W.
Rating:
5.0
Customer did not leave a comment.
Giavonne S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tressa J.
Rating:
5.0
Only problem was lots of returning trucks parked in the driveway when I arrived, had to steer carefully around them. Very good store, friendly staff. Will come back.
Alan D.
Rating:
5.0
Customer did not leave a comment.
Kecia L.
Rating:
5.0
Customer did not leave a comment.
Duane C.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
Everything was great ,the employees and equipment.i just don't like u haul having to call my wife at 7 am to verify that I am renting a piece of equipment. U haul should start developing a customer data for repeat customers that frequently rent and except them from this calling a 2nd person to verify policy .
Mark M.
Rating:
5.0
Customer did not leave a comment.
Lori W.
Rating:
2.0
One person working the front desk for rentals. Over an hour wait with 7 people consistently in line.
U-Haul sent this revised location from Lake Forest, CA which caused 3 hour travel delay and extended travel distance.
Debris in the trailer that I had to clean out and certainly not worth the One-way charges incurred. Frustrated with U-Haul and the experience.
JOSE M.
Rating:
5.0
The young man that was helping me that day did a great job with the entire process. I believe his name is Kyle. He was filling at this location and I appreciated his efforts to assist with me as well as others in the shop. Kyle is a great employee! Thank you.
Duane C.
Rating:
4.0
Customer did not leave a comment.
Ana B.
Rating:
5.0
I would use it again.
GLORIA E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEVIN O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashley g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy Y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juan A.
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Ashley R.
|
First Impressions
Rating:
5.0
Rodolfo deserves a raise
ROJIN P.
|
First Impressions
Rating:
5.0
The BEST!!!
STACIE S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Patricia w.
|
Overall Experience
Rating:
4.0
The cleaning lady is rude and always on her phone
Leanna Z.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamala W.
|
First Impressions
Rating:
4.0
Just the storage itself had no lights
RAMONA I.
|
Overall Experience
Rating:
5.0
Andrew and the staff were absolutely fabulous, they were great and accommodating!
William A.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eric F.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
YOLANDA L.
|
First Impressions
Rating:
5.0
The manager that helped me was very nice thank you
Rosalind G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackie W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS C.
|
First Impressions
Rating:
5.0
They were very helpful and accommodating. We had a great experience with the staff.
William A.
|
First Impressions
Rating:
5.0
Great Staff! Very Busy Location, But the Team did a great job managing the rush.
RAYNELL R.
|
First Impressions
Rating:
5.0
Josh and Andrew were awesome. Very helpful and attentive.
JANA H.
|
Overall Experience
Rating:
5.0
Good people
Gonzalo V.
|
First Impressions
Rating:
1.0
The new manager had ego problem really changed my entire experience with uhaul. But not for the good.
Terri C.
|
Overall Experience
Rating:
5.0
Very helpful with all questions and service.
Paloma R.
|
First Impressions
Rating:
5.0
Mrs. Sherri was very helpful and informative.
Yanni P.
|
First Impressions
Rating:
5.0
Excellent.
Esther A.
|
First Impressions
Rating:
5.0
Yes Andrew was Fantastic, I thank him for his patience. I really hate loosing my things but there is nothing I can do 🥺 Thank You All once again 🙏☮️😉
alta c.
|
Overall Experience
Rating:
5.0
The staff is very helpful at this location. I appreciate the cleanliness and bug-free units. The temperature is kept comfortable. The hours are reasonable, but did need to come back the next day because they close earlier than I usually need, but that was a work-around I was able to do.
Adam S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RAMONA I.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara T.
|
Overall Experience
Rating:
5.0
SHERRY! THANK YOU SOOOOOO MUCH I REALLY REALLY APPRECIATE YOU...YOU ARE TRULY AN AWESOME PERSON ❤️❤️❤️❤️AGAIN THANK YOU ..KEEP UP THE GREAT WORK AND ENERGY
ericka c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalia M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Blake N.
|
Overall Experience
Rating:
3.0
I had a reservation to get a 6 x 10 x 10 storage unit so I went in to get it and it took three hours to get I had a trailer I was pulling that I had rented from Home Depot I didn’t make it back in time so they charge me another day because I was stuck in line trying to get my storage unit you guys were slow
Albert S.
|
First Impressions
Rating:
5.0
Thank for ur services ☺️
Karen C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerardo L.
|
Overall Experience
Rating:
5.0
Sherri, one of the staff here, is exceptional 👏! She has a special gift with people and knows her job well! Requesting promotion for her! 🙂
marcus h.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
EDDIE G.
|
Overall Experience
Rating:
1.0
While transferring my things to my storage compartment I am under great suspicion that someone walked up and stole my Nintendo switch it's been missing since I first dropped my things off. This happened right outside the store's storage entrance which has cameras. This was the day I checked in and dropped off my U-Haul truck rental. So it was day time at the storage facility on the store grounds someone walked up and stole it out of the U-Haul truck on property grounds. I asked a store rep. If he can check the cameras for what actually happened that day. He said he would call.. never got a return call...
Peter E.
|
Overall Experience
Rating:
5.0
Thank you God bless you all
Debra A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LELIA I.
|
First Impressions
Rating:
5.0
Tajh was extremely helpful and went out of his way to show me around and answer my questions.
Eric F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desjanae F.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Andrel R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
danny l.
|
Overall Experience
Rating:
5.0
Great experience using this facility for over 4 years.
Chi-Kekah C.
|
Overall Experience
Rating:
5.0
The manager Juan was super nice and helpful, I will be using this facility at a later date and referring my friends as well
Donna H.
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
barbara l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalia M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nakeshia P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BERTHA P.
|
First Impressions
Rating:
2.0
Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .
Charles G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mahlia K.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kristin S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connor B.
|
First Impressions
Rating:
5.0
Line was a little long only problem.
James S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sean w.
|
Overall Experience
Rating:
5.0
The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.
Joseph C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SERGIO B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GUERIN W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Renee R.
|
First Impressions
Rating:
2.0
Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that’s fine. End up charging me $15 late fees.
Nilesh S.
|
Overall Experience
Rating:
1.0
WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED.
ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.
Eric T.
|
Overall Experience
Rating:
5.0
Great service
Elvira M.
|
Overall Experience
Rating:
4.0
No problems with the facilities and staff.
Bryan M.
|
Overall Experience
Rating:
4.0
HATED the stairs
Bruce J.
|
Overall Experience
Rating:
5.0
We had no problem the staff was very helpful
Lorrain W.
|
Overall Experience
Rating:
5.0
Super helpful staff!
Dominique R.
|
Overall Experience
Rating:
3.0
Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.
Bruce J.
|
First Impressions
Rating:
5.0
Very nice to work with
Laurie B.
|
Overall Experience
Rating:
5.0
Very secure, and was glad for the climate control option
roman s.
|
Overall Experience
Rating:
5.0
Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my car
crystal d.
|
Overall Experience
Rating:
5.0
The staff was very helpful. They were polite and effiecent.
Matt G.
|
Overall Experience
Rating:
5.0
Great people
lee s.
|
Overall Experience
Rating:
3.0
No comment
RALPH T.
|
Overall Experience
Rating:
5.0
Great experience with these folks. Very professional and friendly as well as being very helpful.
BENJAMIN G.
|
Overall Experience
Rating:
5.0
Just want to thank the management and staff at Uhaul of Corona for always being so friendly every time i would go. I would of kept my unit but the drive from Hemet to corona wasn't working for me.