Customer Reviews for U-Haul Moving & Storage of Costa Mesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Costa Mesa
Great friends in the office and rep getting the van
NOTHING Intake was professional yet cordial and I didn't have reservations but was given a truck within five (5) minutes. Clean, fairly new and in great shape.
I have rented from you guys 3 times now I would not change anything perfect very friendly very easy!
The team members were extremely helpful and very committed to great service. Very glad I found this place and will be returning in the future.
everyone was so helpful.and courteous.
Owner is rude and unprofessional! Uhauls traffic and the owner of this facility should be giving the customers the same pick up time and not change it on us last minute and get irritated with the customer because of it. I will never use Uhaul again because of this owner!! I'm surprised that Uhaul would allow this type of person to franchise their business to.
the truck had old spilled soda in the cup holders which literally acted like a thick glue. thankfully i noticed it before putting my phone or keys in it, otherwise i would have been livid. DO SOME CLEANING NEXT TIME, ITS NOT THAT HARD. other than that everything was average.
Advertising the rental as $19.95 when actual cost was almost $39 is well, dishonest.
It was very efficient, professional, and especially calm for this fast paced O.C. culture....
Above all easy on the pocket book, too bad U-HAUL isn't in car rentals...
However, my reach to steering wheel, pedals (gas, stopping brake and defintely left brake) very awkward; and final step-down to ground shocking and harsh. However, I would take the adventure again.
Roll down windows were a shock and no rear window blew my mind.
I think I will let go of my desire to be a long hall driver (maybe).
Thank you for making a difficult moving event easy on the financial.
Espescially, having to close down my home, by myself due to My Love in 4th stage brain cancer being placed in a total assisted living facility this week.
Thank you for being there, your service is much appreciated.
Getting a ride via taxie was the hardest part and cost as much, but worth it.
C. J. Delgado
Poor customer service and while dropping off the equipment the location did not have my invoice on file. When I initially spoke with the employees at the Elk Grove location they said I will receive a credit and a well as the Costa Mesa location. No credit on my invoice. Pls reply in a timly manner.
Trailer was not cleaned out prior to me picking it up. Lots of dirt and grime on the floor inside of it.
Picking up the truck was a breeze. Staff were friendly and helpful. I can't think of anything to improve on.
I am waiting for the 72 hours after my contract to file a formal complaint.
Everything ready, truck was in great shape. All personnel were professional, courteous, and very attentive.
There has been many new and young employees that really need to learn customer service from the older guys there. The young ones always have the attitude they know it all. I have been renting for years from this location and it is less of a great experience when they are new too the company or too that location. I do believe customer service is vital in any business.
Manager Tim was efficient and curteous. The young man whom helped with Return was super quick..Thank you.
Customer service was severely lacking. The truck windows, mirrors and dash were dirty. It had just been returned from another state and it was not washed. Attendant responded that it was against the law to clean it. Very disappointing considering the rental fee. I will not return to this location.
Great people, top service from start to end, highly recommend
Staff was great, very friendly and helpful. What I didn't like was the guys standing out front looking for jobs to help the customers move. I understand they are on public property, but Uhaul isn't a Home Depot. Will recommend this location in the future to friends, I was very satisfied with the service and the van I rented today. Thank you.
I'm a single female and the day laborers running after me made me very uncomfortable. A friend warned me because she has the same experience a few months ago. The employees and equipment were very good.
Fast and friendly service
Too many scary people in front of location looking for work.
Everyone is extremely consistent . The daytime manager does things the same way every time which is awesome . I have rented from this location atleast 10 times over the years . Good people
This location is a well run establishment. From the customer outreach to confirm contract details to the actual renting and drive-off, everything was a 10 out of 10. Well done!
Customer parking and the temp workers on the corner were challenging to the overall experience.
Great service. The guys are always speedy and on top of things. Love renting moving vehicles from this location.
U-Haul Moving & Storage of Costa Mesa, provided exceptional service during my time of need. Although a busy time of year, U-Haul provided great equipment, in a timely fashion. I will always come back & recommend to others as well.
Thanks so much! Excellent service- quick in and out which is important when you are moving!
The moving process is very stressful and you guys made it a lot less stressful for us. Thank you
Perfect .excellent customer service !!!!!!!
nothing,you guys were awesome id recommend or rent ,hands down from you guys again.......manager great guys that worked under him ,,,great FANTASTIC THANKYOU,THANKYOU,THANKYOU......
I don't know what you could improve on but I like how inside the store was well organized. The associate that assist us has good customer service skills. She kept us engaged toward the items we needed. Customer service is very important to keep your clients to return.
this location has no u-haul co. it was an empty lot. had to waste more gas looking for a a drop off location.
Staff was welcoming,efficient, and made the process very...simple. This is hardly the case,nowadays,so I was eager to fill this out.
I used his truck to pick up toys all over Orange County for a big Toys for Tots event that I was doing at Denny's on harbor of the 405 freeway. I didn't realize how much driving I did and I called the manager for some leniency and he said he couldn't help me whatsoever plus they forgot to give me my passport back so now I have to drive back from Laguna Woods just to pick up my passport and the manager didn't even seem to care about that.
service staff are very fast and make pickup and return quick
Everything went smoothly.
Smooth and easy
Laura was great
Customer Service at this location is excellent. The young guy who helped me outside was very nice and helpful. A good cleaning in the interior of van would be nice. Other than that everything was very smooth and easy.
The days workers were a bit intimidating when I first arrived. But, at the actual storage site, I felt secure and safe, especially because a woman was working there on Saturday morning, and she was friendly and helpful.
Nothing against the location. I made my reservation weeks in advance and was told at the last minute I needed to go to the other side of the county from where I was scheduled. U Haul shouldn't confirm a request they can't deliver.
Truck had a broken mirror on driver side that was kind of distorting the view. Was called by U haul as to when the truck was to be return due to a family renting truck 24 hrs after my rental. It sounded that it was my problem that this family did not have a truck. I am sorry that the family did not have a truck but when does a move go exactly to plan?
The windshield was so dirty it was hard to drive in the sunlight. With the glare off the dirty windsheild it was hard to see the lines on the road. Not to mention the concrete Jersey barrier.
Everyone was very nice and very professional. They took their time to inform me of everything and walk me through necessary steps. Great customer service.
I will never use uhaul services again. It was such a horrible experience and customer service was beyond terrible. No one could answer my questions, instead of fixing a problem (which there were many) they would send me back and forth between uhaul and moving help to only create another problem for me after they fixed the initial one, after an hour on the phone with a customer service rep hung up on me when I didn't accept her solution for being overcharged. That is honestly just scratching the surface. Do not use unless you want to spend countless hours on the phone for a simple service that should be easy with employees that do not know what is going on. It was hell dealing with uhaul and moving help companies customer service people! The only nice people I dealt with was the actual movers which aren't a part of uhaul or moving help, and of course the last person I spoke with at uhaul because obviously I got high enough up the chain of command that they actually knew what they were doing. Well, hopefully they did, still waiting for incorrect overcharges to clear. Absolute nightmare!
There was noise coming from the left wheel(s). Probably bad bearings.
The floor in the box was filthy, the gentleman who pulled my truck out for me this morning, took the time to use an air compressor to blow out the t r uck box, but at the end of my move, bottom of boxes were still very dirty..When I unloaded truck ,box bottoms ruined the new carpet in my new home...This here customer is not happy....
Let customers know that you have no moving cart. One freight elevator that is as far as possible from storage unit Before they sign contract. Also was told I need to purchase mandatory insurance. Which when I read poster regarding this insurance. Not one mention of being mandatory. If I would have known these things I would have taken my business elsewhere. I have used your units in the past and was made aware of all the details before I signed contract.
Rand is the best!! He knows his business and has great customer service.
You have a great employee there.
Please make sure rental vehicles are washed for the client...
The truck that I rented was a gas sucker. I went 39 miles and it used 12 gallons of gas.
Convenient and clean location.
Don't charge the extra $80 to have the trailer delivered to a drop off that is in desperate need for that item. There should be a customer bonus, not fee. Employees were great, policy, not so much.
I was in and out in a short time. I don't see how 2 service representatives could be any faster.
Something in the bed of the truck keep vibrating the whole time drive me crazy
I was familiar with this location and I've used it for five times before I wanted to call them up before I went there so I went on my iPhone and asked for a U-Haul location on Newport Boulevard in Costa Mesa and couldn't find one it's sent me to another town I don't think it's an I Phone problem
Prompt service, truck worked perfectly for my needs.
The price you advertise is ridiculous compared to what I ended up paying. I could have scryally hired 2 guys and their van for the same price and not have to do everything myself !
This was a great experience! Rental on-line and adding a dolly in-store at the last second was easy! The owner even went so far as to accommodate another customer who came in for a last second rental by sending for a truck from another location and scheduling a later pickup time. Drop off was extremely quick which was ideal after a long day moving. This is my favorite location and I have already recommended them! Thank you!
did not get what i reserved 6 days ahead
truck was dirty trash inside and out. leaves & paper
Was funny i reserved a 26 ft truck. We changed our minds. They didn't have any other truck available. My husband left with a reservation for the following day. I called 2 hours later at same location & they miraculous had 2 available. We picked up 1 & went about our move. Just funny to me.
very good experience no problems at all.
Alix was awesome to work with. The staff was super friendly but Alix truly went above and beyond to help us, change our hitch and then get the trailer onto the hitch.
Pretty good experience, you have a great group of guys who hustle, polite and always are cool. At this point the only thing that would be better s if they delivered the trailer to me :)
The night manager at this location was very helpful and very patient. He stayed late to make sure I was comfortable with the equipment and to make sure it was properly working. Thank you.
They called to confirm my order. I stopped in after ward to make minor changes. They called again to confirm saying the first confirmation and changes had not been recorded.
They loaded my car on the transport. Both sides of the web tie downs on the front wheels came off at the same time during the trip. Luckily the car stayed on the transport.
Include smoking policies for the vehicles, the truck I rented left my clothes and myself smelling like old cigarette smoke..disgusting. However, the staff was great! Cj was very helpful
Staff and equipment were exceptional
The staff was on point and very helpful
Rand saved the day! My reservation was somehow deleted but he took great care of a long standing customer. He is a great asset too your company.
I provided Credit Card info over the phone and via email to the Mgr for his approval the day before pickup. I was assured all was well. When the Movers (driver) arrived at 12:45 for a 13:00 sched'd pickup, they were told that the Crefit Card info was not available because the Mgr to whom it was addressed was not available. My Movers were delayed a full hour and as a result, could not del'r our household goods to the Storage facility because they closed at 17:00 on Sunday. They were 45 minutes late and were locked out. Our entire move was wrecked because of your delay when I had been assured the day before that all was done and well. It was NOT done. It was NOT well. And it was NOT done well. And for this, I got to pay you double. No. I'm not a happy camper.
The men looking for work out on the sidewalk were a little aggressive in that we almost hit one when trying to leave.
I did inquire about a different location drop off the night before in person. I was told that would not be a problem, then when i checked in the next day i was told that it would cost an additional $100 because i did not rent a 1 way. This did create an issue for me and added about 20 miles to my invoice. Also, i am looking at my invoice, what is an environmental fee? For renting a truck hmmm sounds like an additional 10 million in yearly revenues for what? not sure.
I made a reservation a week ahead of time, when I arrived the unit I reserved wasn't available. Then all they had was a smaller one that wouldn't be enough room or one that was 50$ more expensive. Of course they only have expensive ones available knowing that it's my only day to move. Then I was promised a 5 ft by 15ft long unit, and was told the ceilings are 8ft high. They give me a unit on the 3rd floor and farthest down the hall and it has slanted ceilings, couldn't barely fit a king mattress in it. Poor options and seems they don't care about their customers, and look to take advantage of people.
The lady who helped me was fabulous!!!! Thank you!!!
Pick up location and time was changed multiple times by Uhaul. Trailer was not available as promised.
It was difficult to fuel the van, I used the Arco one block away and it continued to switch off due to back pressure.
Great crew and Rand you are the best!!!
If you could send the vehicle out with a CLEAN windshield, it would be a big help.
These guys were very efficient and professional.
The worse experience, wrong information wrong location, not what I requested. Very unhappy and Nothing was done to make it right. I also was charged when I was told I would not be charged for the extra miles and gas used because of I hauls mistake.
very fast check in and check out process
Wasn't informed on the charges as for insurance, dollie and pad charges were daily. Got charged $17 for fuel when i returned it around the same amount as i got it.
They did not allow me to unload the car from the car transport system, neither they offered help. They just asked me to do it off their premises as they did not have enough space!
be careful w/ directions this one is @ mesa drive it is easy to mix up with the storage at del mar/fair dr!!!
Your employees here are awesome and willing to help, which is becoming rare in retail.
Best uHaul experience I've ever had. Love the electronic check-in and check-out process. Very fast, efficient and friendly!
The van I rented was clean, but the "Change Oil" and "Tire Pressure" indicators were on while I was driving it.
very bad time with reservation. had to change location.
direction and didn't get the right size truck.. big pain in the ass with big truck.....
easy smooth ordeal , same as it was the last time
The guy that hooked up the trailer was not helpful.
Great service and very helpful
Your customer service was great!
I am very disappointed in your labor service. I ordered help through the website, and you guys charged me $150 but then couldn't provide the help. I have not received a refund or any response to my emails. I want a refund, and I'm very unhappy though your truck was fine and the service at the location was excellent, you guys stole my money!
Great experience all around!!
I have rented from you before and been very happy so when it came time to rent a truck I called your location. When driving the truck the alignment was so bad I was having to fight to keep going straight in the lane on the freeway. Now I do drive a large truck and have driven many moving trucks but there is definitely something wrong with this truck. When I returned it the guy who checked me in looked at me and grinned when I told him about it. He made me feel like oh its a woman so she can't drive a truck. When I explained to him what was going on he was unsympathetic and it wasn't until I said it the 3rd time that he said he would have it checked. But still with a condoning attitude. Just really left a sour taste in my mouth. Not very good customer service. I still don't feel like you checked it and if that's the way you treat your customers and your vehicles I will rent elsewhere from now on.
A very unhappy customer
Rip off. Overcharged for gas. Plus added cost of doley we weren't told about beforehand. We removed it to make room but did not use, but were charged. We will not be using you again.
Each employee encountered was knowledgeable and did a great job. Well done.
Everyone was nice and the store manager made my transaction smooth and easy.. Barbara R.
reserved a truck and trailer two weeks prior to move. checked several days in advance with no problems reported. I picked up the truck that morning and paid to have it loaded. I was told over the phone 30 min prior to picking up the trailer, they did not have a trailer for me and I would have to go to another location to pick it up. Both locations were closing 30 min after I was informed of this. The Costa Mesa location offered nothing in the way of suggestions or help. I was left to resolve the problem of calling the other location and begging them to stay open an extra 10 mins so I could make it to their location. Very poor customer service.
the vehicle was a little beaten up and less than the standard of vehicles that i usually get. the passenger mirrors would not adjust correctly to get a decent view of the road. Service and everything else was great as usual. keep up the great work!
This was the best uhaul experience I have had. The team was on it and the check in and check out was quick and easy. Efficient, efficient and personable. Perfect experience. Great job.
The staff at this location exemplify professionalism at its best! Thank you!
Tim was extremely helpful in my 1,200 mile move. I am truly grateful.
great group of staff this time.
Poor service from the technician hooking up the trailer. Assumed we knew everything. Couldn't answer questions.
Reserved and confirmed a 4x8 trailer. Ended up with 5x8 which had a higher profile resulting in more weight and wind resistence. I drove 20 miles out of my way to get the right trailer and at no time did anyone inform the trailer was not available. Don't assume this is what the customer wants. I absolutely would NOT recommend this location. I expect open and honest communication.
I will be calling UHaul for a credit based on the loss of mileage which is UHaul's fault.
The location of the original registration (949 Storage) was not staffed, so I wasn't able to get my truck there at the time I had anticipated. I greatly appreciated how the Newport Blvd location stretched to accommodate getting a truck for me to move in a timely way.
Your reservation process is less desirable, reliable, and inffective.
I made 3 cust, serv. Inquiries to locate my reserved cargo van.
One locatio, was closed, the other was a storage facility that had no vehicles, and the third provided me with a filthy vehicle. UHaul has dropped in its reputation.
Operators were efficient and friendly.
Personnel were very helpful & courteous.
Best U-Haul experience I have ever had. Really professional and really clean.
Customer service was great...very fast! The van was dirty on the outside and difficult to see out the windows, but it drove beautifully and handled really well. It held a ton of stuff...much more than I had envisioned. I'll be renting another van tomorrow...thank you!
I wouldn't say my experience was good enough that I would recommend it to a friend. Moving is stressful, and for some reason there is always a problem. We had that with Uhal, and it was expensive. You should think of doing a first time deal for customers that use your services.
Next time the cashier should be more clear. They told me they were putting a deposit on my card for double what the estimated cost should be. That is standard issue in my experience. However, what isn't standard is that they actually charged my card the estimated amount. To me this is unprofessional. It says they are going to issue a refund but it isn't in my account nor is it pending. I'm sure that it will be find but I think the cashier should be more clear and I don't think it's ethical to charge my card a deposit more than DOUBLE my estimated cost.
Online booking was somewhat confusing and not correct as to whether equipment was available. Calling is best, very helpful on the phone and during checkout time for the truck I rented.
I just wanted to say, you guys have really stepped it up at this location. I've used you several times over the past 5 years. The staff was very friendly, the drop off was quick and efficient. I would absolutely use you and recommend to friends.
Hi I wanted to ask when II rented a truck this past weekend I was asked howmany miles i would go. From your costa mesa location to Laguna Beach is 15 miles one way. The tech who put the information in only did one way it was a total of 30 mile when i spoketo the tech who supplied this information he said he would change the miles to 30. Unfortunately when i returned the truck it was not changed. Can you please change the miles to a total of 30 and refund my credit card? My email is email@example.com my number 949-423-5610 thank you Kim Berry
The guy serving me at the counter was EXCELLENT! Very knowledgeable, helpful and had a good sense of humor. I only wish I had taken note of his name, so I could tell you what a greta job he did.
The reservation person was very clear and helpful, the on-site uhaul staff were really helpful, and the delivery and pickup was seamless.
Pretty disappointed in the final bill. I wasn't made aware of a DAILY charge for equipment rental. Was told it was a flat fee. Felt duped so likely won't rent again.
I had reserved online the night before which included an appliance dolly. When I went to pick up the truck, the person who pulled up my reservation did not have my appliance dolly on the contract. I did not notice it until I was about to drive away the truck and happened to check the back of the truck. I went back to confirm why he did not put the dolly on the truck which I had reserved online. The attendant said that his reservation did not have the dolly on his list. But my online reservation clearly had the appliance dolly in it. I politely asked the attendant that Uhaul has a policy that if I do not receive the equipment which i had reserved then uhaul should give me back $50. The attendant did not pay any heed to that and just argued with me and made another contract and added the dolly to it. This clearly signifies that either the online reservation is just a gimmick or they dont care about it. Very bad experience as argument is the last thing you want on a hectic moving day!! will not recommend this location to any of my friends/ colleagues.
A miscommunication on amount of mile overage. When discussed customer service was horrible. When I informed I called to verify amount/mile overage .40/mile over I was told nope that's incorrect. No discussion or even attempt to help to resolve issue. I was upset since this move was not a choice and was emotional and money was tight. Just upsetting that customer service is no longer given or even attempted. Will never use Uhaul or refer again.
Rented a 10ft. Truck and the passenger side was covered in bird poop. Was not pleased with this, thought it would have been taken care of before it was rented out.
I felt attacked by the day workers at the entrance to the business. I had to stop my car from driving they were on the drivers windows two to three men , the passager and in front of the car . When I finnally was able to get into the business parking lot, on the oppisite side and as far away as I could get from the entrance, three of the men followed the car in and would not leave me alone untill I was out of the car and on may way to the office. When I complained to the worker i was told they could do nothing about them they were not on the uhaul propertery , but they were espically when i was followed to the parking lot. Then when i returned the truck the same thing happened in the car that was giving me a ride home. It is a huge problem.
Other than this problem the uhual service was great. I feel it is dangerous with the day worker, I felt acosted.
Nothing, I use this location on a somewhat regular basis, couple times a month, and they are always courteous, efficient, and the equipment is always clean.
Truck cab was filthy with food chunks and crumbs. Also, had a really bad odor. To top that off, I left a nearly new furniture dolly in the back and forgot to pull it out. Called back the next day and was told sorry, nothing found. I think his name was Tim, when I pressed him a little he sounded ticked off. No contrition, no sorry sir, no offer to look again. Total BS. I'll find another place to rent from next time!
They started off with getting the wrong address, a lady hung up on me when I called customer service. Was not happy with this experience.
I`m still waiting on almost $500 in refunds to be sent back to me for charges that never should have happened. Also, the same glitch has since scheduled another box for me, without my permission
Had a great experience storing with UHaul of Costa Mesa. Management there are extremely knowledgeable, helpful, and accommodating. Kudos to them and their team!
Service was fast and professional.
Great service at location, but website a bit difficult to get all the information about moving with U-Box and hiring movers though
Friendly and professional, but the uhaul location seemed too congested
My overall u-box experience was poor, but that was due to the central U-haul Customer Service Team. Tim and the Costa Mesa Team were the heros in our experience.
I was very impressed with the movers on both ends of the trip. I could not have made this move without the friendly and great movers!
Terribly disappointed in all aspects of this transaction. Two big errors were made by the U-Haul Costa Mesa team which cost me a lot of time and money. Don`t use them.
Tim Fouse,MGR is very argumentive and never tries to resolve your issue,he likes to spend more energy fighting with customer rather hearing their needs,no worries,I will take my business elseware,
Tim the Manager at this location is very argumentive and never tries to help and resolve your issues.
he spends more time and energy fighting with customer, rather than listening to their needs.
I honestly thought that Climate controlled meant that that place HAS A/C running thru it.! Any chance of EVER air conditioning that storage facility? Lord knows we pay enough for it.
A very efficient way of doing things. Thank you! Between my U-Box and the Moving Helpers, my move was a lot smoother than anticipated. :
The light keeps going out in my storage unit and I have no control over it - makes it a little worrisome when I go by myself.
Every single time I can`t get in my storage
and each time regarding different matte!
ones my card doesn`t work second time I been there..
Staff was, and continues to be, very helpful.
Staff was friendly enough. But having the office separate from the storage area posed logistical problems that other facilities do not have.
would have preferred a lower unit.
issue with the floors on 3rd floor..wheeling heavier objects the floor tilts forward and downward..should be addressed for smoother transition between levels
When I got to unit it had someone else`s stuff in it. called office, they didn`t help. decided to move stuff out. General Manager, Tim, chastised me about moving stuff out. unprofessional.
Uhaul failed miserably to live up to it`s promise of one month`s free storage with a one way rental. We rented three trucks and were refused 3 months of rentals, instead offered only one.
only two very small carts, third floor was extremely hot 120 F, we were forced to buy new locks when we already had 2 locks from UHaul they were not round
Great Service, thank you for all your help.
The only comment I have is the lack of parking and the long wait when setting up the unit was very very frustrating. Everything else about the experience was good. Thx!
Only one complaint and I have heard from others. Not enough carts!!
Keep up your excellent attitude when clients are going through so much!!
Thanks Tim and his crew!
Laura helped me immensely with my storage needs. She was cooperative and understanding and provided terrific service.
Extremely well-run operation. Very helpful people.
Interior dimensions are less than 5 x 10. Found the light switch timer.
just keep up what you guys are doing
Staff at this location was great! But the location could sure use more space.
This is the worst experience we`ve ever had dealing with a company. We would never recommend this facility to anyone
Every other storage facility I have used before turned out to be a nightmare. My opinion all changed because of Tim, the mgr. at UHaul
Everyone was super_ friendly, helpful, on-time. Great customer service. I could not have been more pleased. And the packing guys were magicians, polite, and fun.
The facility is very clean,carts were always available, and the lights worked well. I saw an attendant on the premises a few times that I was there which was reassuring.
Customer service was very helpful and efficient with my questions
Thank you Chuck at Pompano Beach and those in customer service who ultimately made me a happy customer after my 2 week delayed shipment!
Too many sketchy homeless hanging around inside and outside the gates waiting to enter with you or exit with you.
The person I dealt with was very helpful and professional.
I could not get the gate to open, returned my fob 3 times - none of the guys knew the exact procedure and didn`t care enough to figure it out!
I checked several storage places in the area and found this to be the best price and helpful and friendly staff.
I`ve been using Uhaul for over 20 years. I`ve always had a good experience with Uhaul and will continue to do business with you guys. Thank you. Kurt Elfenbein
Later access hours would be nice.
Staff very helpful : Rand was very attentive. Thank you!
Tim went out of his way to help. I ordered 4 boxes and ended up being two more. he managed to get to more in perfect timing.
1 box seemed barely road worthy. The other 5 were in great condition.
Attacked my illegal mexican workers attempting to get in and getting out of the location. Horrible. I will never go back there. Ended up at a competing facility that felt safe.
I think it is a poor customer service to not have a dumster especially at a storage facility. And then to charge customers if they need to dump trash.
Worst Uhaul experience ever! Staff was beyond rude, would not honor Uhaul box prices, charged me for wrong size box, wrong invoice, RUDE RUDE RUDE!!
Brandon Pearce Johnny Fackrell were friendly, accommodating willing to work with us at every obstacle we ran into. The customer service that was above beyond the norm.
The local delivery company did not deliver and i was charged and now going through refund process. I would line the boxes with something to keep the sawdust to a minimum.
The Costa Mesa store was great aside from mailing a key in a regular envelope but the receiving site was terrible.
good concept. coordination to setup using the u-box was horrible.
rented unit 406. main gate wouldn`t open. had to hand carry my stuff to unit, then storage door wouldn`t close. Uhaul rep treated me horribly. wont rent for 2 years now. will be moving out.
good experince at the front desk
Estimated time of arrival to transport UBox from New York to California was inaccurate. Neither uhaul center could track boxes or give me an estimated time of arrival.
Tim Corey were very helpful.
Jason is my hero…he was very helpful.
I`ve used u_haul several times in the past and think they provide great service. I was amazed this time at how fast my u-box arrived at it`s destination. Thank you u-haul for a great job.
There is a sign posted at the exit gate that states: You must sign out before you leave or access may be denied! Unfortunately the office door is locked and no one responds when you knock.
Rude customer service in trying to find out details in closing my account. The service elevator was closed when we tried to move out without warning or notice. Will not recommend.
200 characters is not enough for my complaint. Terrible, rude and ignorant staff. I do not trust this staff or the workers. dirty, unlighten hallways and overall awful
I can in now way explain how bad an experience I had at this facility in 200 characters. If you want to know about this, Email me an address for a longer response.
Computers were down the first morning. Second time that has happened to me here. But staff helpful. We had 5 boxes they had to change out.
I have always been pleased with U-Haul`s services. Question: Is there any senior discounts for storage monthly rates?. Thank you for years of excellent services.
Debra Mitchell 619 942-8656
Horrible customer service. Had to call about 8 times to make arrangements for 1 u-box should not be this complicated. Will use other service in the future.
Manager was rude to me. I have been there the last 4 summers, probably won`t return.
all employees were very most notably Tim was thorough and thoughtful.
Door lock didn`t work and staff took a ho ur to charge my creidt card all the while the mangerTim at the costa mesa ands 55 fry was there but he was to busy talking to a freind to help..
The entire staff made moving and storing a very positive experience.
If there was an extremely poor box, I would have checked that. My issue is with the staff maintaining managing the facility.
The Uhaul team did an amazing job--and customer service was top notch
Staff was rude. The keypad on the wall is a major inconvenience. We moved out of our unit and notified the manager or employees, they were unprepared and unprofessional in handling the situation.
Very nice and helpful throughout the process thus far!
Awfull experience. Please have a manager contact me if you really care to discuss this never want to experience situation Mr. Bradley 949-350-3550
The staff was amazing! Everyone was helpful and patient when we had some issues moving items into the room!
Thanks for being our heroes and saving the day!
In fairness, the facility had just recently been purchased and renovation was on going.
At times I wish the facilty not the office necessarily were open later.
Due to the poor management by the previous owners, I had many issues with this location.However I still was displeased with the customer service I received even after the unit was under new management
very friendly and accommodating customer service person at the counter was exceptional
Difficult to maneuver a 26` truck within the confines of the storage area. Other than that the staff were extremely helpful and conscientious.
We used the facility for two months and it was a pleasant experience.
FRUSTRATING AND AGGRAVATING LIKE THIS CHARACTER LIMIT. SCREW UHAUL I HOPE TO NEVER NEVER NEVER DEAL WITH THEM AGAIN!!!!!!
The staff member Jeff who works at the storage place on Newport Blvd.in Costa Mesa was extremely nice and helpful. I will recommend this storage to my friends because of his service. Thank you Jeff!
You are just short of being sued. CEASE and DESIST from sending me any more notices.
Staff was friendly and helpful. Facilities were clean and safe. Excellent experience.
The Manager is great!! Excellent customer service.
Had to be the middle man between uhaul renting and storage unit company in negotiating the pricing and space I was promised. I was promised a larger unit that what I was shown.
No one could print us a receipt, no one could guide us for sending our u-boxes
Mike was very helpful and accommodating.