Love the process for the vehicle condition!!! Way better than enterprise
Eleysa Mekus-SchofieldCustomer Reviews for U-Haul Moving & Storage of Crystal Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, great experience
Dan ArvidsonI have often used this location for trailers, trucks, and storage, and I'm always taken care of no matter what I need.
David Zimmerman | Overall ExperienceThe entire process from reservation online, pre-inspection, pickup, and return couldn’t have been easier. The staff was extremely polite and very helpful. I don't rent often but the next time I do, without hesitation, I'm returning to this location. Thanks for the outstanding service and quality rental.
Miguel DeCarlisThe experience was great overall. There was an individual who ensured I found my vehicle and then hand scrapped my windshield. The person who checked in my vehicle at the end was also incredible. Professional and really kind… I will come here again.
JEFFERY LONGno improvement needed.They were helpful,friendly, gave good suggestions for my hitch.Will definitely recommend!!
Don SmithSo easy to pick up the. Truck and some extra boxes. Super friendly staff
Nathaniel ZunkelThe best people the best location,
Gabe AGUIRREGreat support and fast service. Friendly personnel.
Jigar GandhiExcellent support despite the challenges!
Pelham RozelleThe representatives were friendly and very helpful
William FranzenI don’t remember the name of the person who helped me but he was extremely nice. He said he’d been there for 20 years though. It was hard to believe because he didn’t look 30 years old. Maybe you can figure out who it was to help me. He also helped me when I returned the trailer. I’ve always had good experiences there, except for once (there were two new guys who fell short on the customer service). I do recommend this location. There is new construction on the drop off end of the lot which made turning around more challenging since someone had pulled into this spot beside me. They were quickly relocated though, but.
Sherry PaytonNice people at this UHaul and have rented here before. Sometimes not able to call directly and the call get routed to the central answering line which wastes time when I had a question about the truck. The 15ft truck had 155K miles and it was very loud inside while driving.. the doors locks, and windows and seats were manual. The truck got the job done but would have preferred an updated truck. All the trucks were the same with more miles!
Sheila Whalennot lie bout the total
Adrian ortizGoing on my third year here!
Steve babetch | First ImpressionsEnsure windshield wipers and liquid cleaners work on the trucks. I also did not receive an email for the rental agreement and also the receipt. I received a text to my phone for this survey. 515-360-9919 Msmoot76@gmail.com
Marcus SmootAll employees are very professional, This is the best location you can rent from
Gabe AGUIRRESo THIS location charged my credit card an extra charge for a late return which was extended to me by the rental location PLEASE CoNTACT ME ASAP
Kirsten SpencerGreat experience!! Paul went above and beyond to help me to find a truck to fit my needs (I was doing out of town moving). Everything worked perfect, always great to work with them.
Fabiola BarbosaI needed a little extra time to return the trailer and they were great. Just asked that I give them a call and let them know the time I was returning it. No e tra charge. Just great service.
Angelo PorcelliNothing they guys were really good at this location. Thanks.
PAT REXROAT2nd rental in a row (1st in Antioch 2 weeks ago) where a gas feed was inappropriately added. This time I took a picture of gas gauge and saved myself $30 fee.
Jeff FrazierBang and clap and bang and clap is all I heard for 6 hours while I had the trailer. The brake and lights didn't work well. Love Uhaul but its equipment is getting old.
Gil KerkbashianThe owner was most kind and helpful.
Monika ActonNothing
Carol JonesGreat help and friendly
Jefffrey Shaw | First ImpressionsExceeded expectation for fast installation!
MIKE KWONOutstanding staff, service, explanations and kindness.
Linda Dew | First ImpressionsCustomer service was excellent friendly and awesome This U-Haul place should be name number 1 best so far of all U-Haul place I have been, management their is doing a very good job, thanks so much.💯🤩
azlia bledsoe | Overall ExperienceStaff is great. I rented a 15 foot truck and they were great. Only thing to improve is the web based rental process to pick up the truck is not smooth, and things like links to documents that have to be reviewed are unclear. In the end I had to inside the building to complete the process to get the truck because it hung up. So I wasted time with that.
Robert LagoniThere was a issue and needed to call ealert. Staff made my employee and I feel like criminals. When calling there was not even a issue with our account and was something on their end that they fixed on the phone quickly. However the staff was so rude at the location during the process and trailer rented was full of rocks not clean made the use of equipment for us very difficult for our need. No offer of staff to clean the equipment. Took pics also while employee was there verifying equipment was not clean. Such a bad experience and made our use of equipment almost non existent. Wasted my money for somwthing we didn't even use and had to rent another some where else and top that off with the staff making us feel like crimes for clerical errors on their corporate side and this location will get zero business from us. We are friends with other big business renters and will be sharing our experience with them as well to advise of other choices for renting equipment elsewhere.
JOHNATHAN SEIDELVery satisfied
Deborah demma | Overall ExperienceExcellent service !
Daniel OliverAssociate went above and beyond my expectations. Great service
Dave IrlbackerGreat Job!
Dominic V CaputoAlthough we did not have a reservation and the vehicle trailer was covered with snow, the associate to the extra time to remove the snow off the trailer, explained how to properly operate strap ratchets and provided other recommendations based on the vehicle we needed to tow. Excellent customer service!
Michael SaralloStaff is always very helpful and friendly
George ChaseEvery thing went smooth, but I thought that 89 cents per mile was high. Check in was so very easy. Van was defrosted and ready to go. Good experience!
James ManskiEverything was great. Smooth check-in and drop off. Everyone was very nice and polite. Hands down best rental experience I’ve ever had! Thank you!
bob squiresHad a mobile pick up time of 7:30pm. Booked earlier that day. The van was covered in snow from a week ago. Over 1 foot. Took several times to start and was stuck due to the plowing done around the vehicle. Took over 30 mins to get it out. No scraper was provided and the gas tank was at 3/4s. Doubt the vehicle was moved in a long time. I was charged fuel due to returning it at even above level.
Nef MoyaNone
jacob coetzerGood team here. Responsive. Helpful.
Stacey KramerNa
JAMES FRITZTRUCK HAD A DRIVE LINE VIBRATION AT 55MPH, IF LETTING OFF THE GAS AT 55 MPH THERE WOULD BE A SHUDDER FROM THE DRIVE LINE. SUSPECT FORWARD U-JOINT AT TRANSMISSION HAS PLAY FURTHER DIAGNOSTIC REQUIRED.
PETER LEWISFriendly and knowledgeable staff. Clean well maintain trucks.
David WahrerSuper helpful when I picked up the truck! Very quick check in upon return.
Jennifer LufmanStaff was great. Quick service. Equipment was ready. Fast return.
Kevin KramerThe fact that they were open on New Year's Day was beyond helpful. Thank you for
Sam SalemI had to leave my truck in the loading garage overnight. This was due to me accessing the facility before 10pm, then loading my truck in the loading garage, and then the doors locking at 10pm. This was an extreme inconvenience. I didn't have my cell phone (it was in my truck, that was now locked in the garage) and I had to walk along the highway to the nearest gas station in order to call the manager. The manager was able to grant me access back into the building so I could at least access my phone and wallet, but I was unable to leave in my own vehicle because the garage door wouldnt open. I think this is a flaw in the gate code/access process. I had to order an uber so I could go home and not sleep in my truck in the garage that night. Then I needed to get a ride back to the facility in the morning to obtain my truck and posessions. If I am allowed to enter the garage, I should be allowed to leave, regardless of time. At the very least an employee should come tell me that "the garage door will be locking in X minutes, you should move your truck outside in order to ensure you aren't locked in". Thank God I am a smart, healthy, adult. If an elderly person or someone less capable found themselves in my situation, the outcome could have been much worse. Also, the bathrooms are locked and out of order because the staff doesn't want to have to deal with cleaning them. What if I have to use the bathroom after the main office is closed? Unacceptable.
Gunnar Halverson | Overall ExperienceWell done by all
JOHN RECKGood overall process - no issues. The parking lot drive entrance is terrible with pot holes . Otherwise I would rate as excellent.
Jim LemperisThe guys working there were super nice. My bill was a bit higher than my quote.
Lisa GetzingerFast and efficient service even after I reserved the wrong trailer they corrected my mistake.
Robert WebbThe best equipment you can rent. Fast efficient service. Very helpful people.
Art WagnerThe staff was very rude and not helpful at all.
John LambiePrice is a bit high
Sean Hayes | First ImpressionsI was gifted by uhaul time for their truck to collect toys for Toys for Tots. I was able to pick up over 700 quality unwrapped toys. Thanks Uhal!
Phillip SweetI was treated with professionalism.an curtsy , Can't add to that.
Theodore imlayThe remote check in needs lots of upgrades. We spent 15 minutes in the shivering cold waiting for confirmation of our information. It’s a great idea but don’t hurry to replace humans anytime soon, eh?
Tom BurneyGuys were great!
Cheryl KrajnovicThe gentleman who helped me was very helpful and went out of his way to make the transition as smooth and trouble free as possible. My wife is very sick and was unable to come to the facility to help with the transition. I believe the person who helped me was Paul G. All people who are in the service industry should have his attitude.
Robert Dammyer | First ImpressionsThe gentleman that assisted me getting my truck was outstanding!
Robert CiskowskiDrop off was also quick and easy. Overall it was a very good experience.
Gregory WilsonGreat storage and packing/shipping store.
ALAN ULI | Overall ExperienceStaff very helpful and friendly
Jackie Schad | First ImpressionsI am very pleased with my experience with this facility. The facility was always clean and I never saw any bugs. I would suggest additional lighting as I frequently visited the storage area at night. Recently there have been issues with the public bathrooms in the storage area.The staff was always helpful and corrected credit card billing issues .
TRUDY LANE | Overall ExperienceMaybe one staff member I talked to was friendly the rest were not generally happy to be there. The bathroom is the most disgusting public bathroom I had a good laugh when I walked into it. I had told the guy I talked to someone on the phone about emptying my locker and the grace period to get the money back since I had just been charged and the very first thing he grumpily said is “I’ve never heard of such a policy”. Nothing like “I’ll look into it”, or “let me help you figure this out”. Just an immediate dismissal. When I certainly did get my money back. Pretty terrible customer service on that end but oh whale 🐳 Storage unit was clean. I canceled my unit to get something closer and more convenient.
Jaimee Kronberger | Overall ExperienceThe promotion was unclear. Still not sure if I could take advantage of it. There are several spots in the hallways where there is debris. I like that the loading/unloading zone is big enough to accommodate several vehicles. Overall a pleasant experience thus far.
David Mayerck | Online Move InVery good service
leroy holm | Overall ExperienceNon communicative. Not easy to make changes. Did not answer calls.
MARISSA GOODMAN | Overall ExperienceExcellent storage facility. Great place to store your belongings. Safe, secure and well run.
David Norbeck | Overall ExperienceCrystal Lake U-Haul has been my go to for all truck and storage unit rentals. Great service and never had an issue. Every employee I have met, has been professional and courteous.
Robert Johnson | Overall ExperienceI now have two units with this facility and I have green please with the services
TRUDY LANE | First ImpressionsT
Vincent Komperda | First ImpressionsThe answer to prayers. Moving is so stress. Thanks for making it easier.
Bonnie Rapp | First ImpressionsExcellent storage facility and staff.
DIANE CARLSON | Overall ExperienceU-haul as a company was easy to work with and cost effective. The problems I experienced was with the app. I found it very difficult to work with and throughout the process U-hauls first approach was to ask me to "go to the app". Most often I wasn't able to access it so I had to call and find a person to talk with. Across the the whole move project when I could reach a person, I found U-haul to be professional and helpful with excellent follow-through.
Robert Gray | Overall ExperienceThey were very polite and helpful.
Catherine Johnston | First ImpressionsU-Haul was constantly raising my rent and I had no choice but to leave my unit and sell have my stuff. When I did get my stuff out of my unit half my things were destroyed by mice and I found a dead mouse in my things. I would not recommend you to anyone I know
Tanya Golding | Overall ExperienceRental area was clean although my unit had a rat trap in it. But, it was dry and the door moved easily. The available restroom however was not open every time I visited it which was disappointing. Overall it was a good facility with easy access. Some loading carts were better than others, so use a good one.
Tom Lamkin | Overall ExperienceExcellent location and friendly staff.
Michael Eesley | Overall Experiencethank you to all your staff, been with you guys a few years and with your low turnover those guys get to know us and make the moving process easy.
Gina Huber | Overall ExperienceSpecial thanks to the team helping customers. They are the best!
KEVIN MURRAY | Overall ExperienceManagement and staff are helpful, patient, and informative with directives.
Glenda Arnold | First ImpressionsFirst time I've ever needed a storage unit and it was very nice. Paul, manager was professional and helpful, other guys at the counter were also very helpful and knowledgeable. Highly recommend!
Julie Yesulis | Overall ExperienceEverything was fine but the outdoor units have gaps and I had a lot of things destroyed by mice.
Robert Fontana | Overall ExperienceGreat facility with easy access and courteous staff
David Norbeck | First ImpressionsI rented a trailer still in my possession due to being told I'd be able to unload it after hours and then it being locked. Now I have to get another driver. Pay more money I DONT HAVE to get there during business hours so I can access the bay door we were told we could get into. They were slow and unprofessional. Hung up on phone calls stated they can keep calling buy won't be answered. The customer service line was just as rude when we were trying to get help. If I didn't need the storage right now I'd go somewhere else!
Emma Elger | First ImpressionsMovers where great
Michael Mascio | Overall ExperienceShould off discounts for rental of truck or storage for first timers
Sharon Ficetti | First ImpressionsI was in a situation where I needed a storage unit quickly. The knowledge and professionalism of the people at U-Haul Crystal Lake gave me the ability to store the remaining items from our house. Thanks for the help!
KEVIN MURRAY | First ImpressionsNot much more to say, your staff was great, the storage facility very nice, no problems. My wife rented a storage unit from 2021 -> 2022 and was also very happy so we decided to rent from you this second time (this time in my name)
ALAN JETTE | Overall ExperienceThe bumps in the concrete need to be fixed. It was sketchy moving glass items
HOPE KOIDAHL | Overall ExperienceGreat place. Kept my things safe and the facility is clean. Staff is always nice.
Taylor Erhard | First ImpressionsSomeone accessed my storage unit without my permission sometime during the summer. Stolen were sentimental things (irreplaceable) such as my only remaining senior picture, a Navajo doll (gift from my part-native grandfather), and a 1975 organic gardening catalog with my grandfather's name on it. Very upsetting.
Tanya Mallon | Overall ExperienceCounter people very helpful and lady in back too.
Greg Wright | First ImpressionsCam was very helpful, knowledgeable.
Julie Yesulis | First ImpressionsAwesome as always. Moving, storage, truck and trailer rentals are always a pain. CL Uhaul makes it easy. Thank you.
Rick Haupt | Overall ExperienceShould I ever need a storage locker again, I will be a return customer here.
daniel kramer | Overall ExperienceThanks for storing my things safely and securely. Will highly recommend your space to friends if they have storage needs.
Donna Shasteen | Overall ExperienceGreat I used then when moving into a new home was easy and did the job. Helps if you know how much space you need before hand but that's on the customer!
Kenneth Pawula | Overall ExperienceMy major issue was pricing relates. I had multiple units and was a frequent truck renter. No deals or discounts.
David Breig | Overall ExperienceWe were able to storage for a couple of years. Staff very helpful and friendly. When we need a place again to store ,we will be back.
debra pearson | Overall ExperienceAn effort to work with a customer rather than being inconvenienced by a request would have been nice. Also key FOB not working on back loading door meant van and 3 dollies had to be moved to drive through.
DIANA MULLIS | Overall ExperienceWhen I rented our storage unit in August the associate for very helpful, took the time to show where our unit was located, along with where the entrance was and answered all my questions. When we returned on 9/24 we come to find that our unit had been cancelled due to we did not place a lock on the unit with in a certain amount days from renting the unit which without any communication. The associate informed us that we should of gotten a phone call which we DID NOT let alone was I told when I rented the unit in August. As a suggestion the renter should be told about making sure a lock in place or it will cancelled. If I was aware of this it would of saved myself and my family some time due to we were on a time schedule.
Nicole Helbig | First ImpressionsThere is always a musty smell in the facility that gets absorbed into even my plastic containers and gives contents a musty smell.Clothing and paper materials get really musty smelling.
GEORGE HAHNE | Overall ExperienceVery clean; well lit. Easy to get in and out.
LINDA BRANCATO | Overall ExperienceWe tried to access the space before 9:00 AM on a Sunday and it was closed. Seems that hours should be earlier on a weekend day? Otherwise, it is a clean, well kept space and was very convenent. Love the rolling carts, that helps so much! Future, would love a paid option to dispose of trash. thanks!
Amy Collins | Overall ExperienceThank you all for being so nice and helpful!
Taryn Jarvis | First ImpressionsThey took great care of me for over 1 year and went the extra mile when asked. Paul and his team are great. Highly suggest using.
David gladson | Overall ExperienceThe bathroom smelled terrible in the storage area of urine
KRISTEN DRISCOLL | First ImpressionsUnfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!
Joanne Link | Overall ExperienceAwesome Dudes !!!
Edward Waters | First ImpressionsBeing forced to pay a rate above what is advertised on your board is unfair.
Miriam Moy | First ImpressionsAfter renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! Thank you!
Pam Hanley | Overall ExperienceExcellent service, very polite staff!
HOPE KOIDAHL | First ImpressionsConvenient, clean and great staff.
JOHN HUGENBERG | Overall ExperienceN/A
TINA ROEHRIG | Overall ExperienceI really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kind
Nari Coronel-Garcia | Online Move InDidn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!
Kayla Walnock | First ImpressionsWe were very happy with our experience.
chris maher | Overall ExperienceVery nice employees. Always helpful.
Cassandra Carbone | Overall ExperienceAmazing staff 10 out of 10 would rent again
Joslyn Carbone | First ImpressionsVery hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous
Craig Poegel | Overall ExperienceThe service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!
Scott Viger | Overall ExperienceCheck in was a breeze
TINA ROEHRIG | First ImpressionsCrystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I’m in Sales and frequently receive packages. They were put away quickly and with care. I’m only leaving as my company will no longer pay for storage. Ten stars!!
TAMMY SITTINGER | Overall ExperienceEveryone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!
Tracey Makinen | Overall ExperienceVery nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...
Peter Tabak | First ImpressionsAwesome service
Paul Trznadel | First ImpressionsAll of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.
Steve Ploegman | Overall ExperienceStaff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).
JOHN MURPHY | Overall ExperienceThere is a strong mold smell
Teresa Kopec | First ImpressionsNo issues. Average service. Came in and was able to get what I needed done and get out.
Paul Hawkins | First ImpressionsScheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.
Garren Rainer | First ImpressionsGreat place to store your items. safe, clean and great staff
debra pearson | First ImpressionsFabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!
Scott Viger | First ImpressionsThe employees at the Crystal Lake facility are in my opinion above Excellent.
Donald Larson | Overall ExperienceEverything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.
Joseph Coriaci | Overall ExperienceHelpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.
Nick Trinadad | First ImpressionsThe dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.
Gregory Silvestri | First ImpressionsStorage unit was clean easy to get to, and nice to have the carts available for moving stuff.
JAMES HERSHBERGER | Overall ExperienceWe were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.
Steve Wilkins | Overall ExperienceThe application process was awkward in that when done on my iPad I didn’t know the drivers license pictures had been saved. Once I figured that out it was an easy process.
Thomas Lewandowski | Online Move InNever a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul
JEFFREY GARVER | Overall ExperienceAlthough the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.
Kevin Lightfoot | Overall ExperienceWell run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.
Robert Gray | Online Move InVery nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!
Andrew Veath | First ImpressionsEverything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.
Randy Moan | Overall ExperienceHad this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.
ANNETE HULL | Overall ExperienceThank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.
Mark Ruester | Overall ExperienceThe manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!
Dale Luetscher | Overall ExperienceThis is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)
GEORGE SACHS | Overall ExperienceVery clean and lit up well. Just a little pricey for me.
Rande Knabusch | Overall ExperienceService was outstanding.Personal were professional and very helpful helpful
Gina Huber | First ImpressionsUsed them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.
Julie Lipp | Overall ExperienceThanks
MICHALINE SOWATZKE | Overall ExperienceNo complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.
ERSEL SCHUSTER | Overall ExperiencePerfect solution to my storage problem 👍
Paul Neiswander | Overall ExperienceHappy with services provided.
Scott Olson | Overall ExperienceRented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.
kyle hershberger | Overall ExperienceThank you
daniel nihan | Overall ExperienceAwesome staff, super helpful and professional
Thomas Kallenbach | Overall Experiencenon
Cherie scott | Overall ExperiencePerfect place to hold our furniture while we moved.
Martin O'Connor | Overall ExperienceMy overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.
LAURA WALLER | Overall ExperienceVery professional operation
Paul Neiswander | First ImpressionsMy belongings were well protected. Staff was friendly and helpful
Heather Dodge | Overall ExperienceI'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.
SHERRY Gaertner | Overall ExperienceProfessional team Thank you
Ramona Tudosie | First ImpressionsThis location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.
valerie eltzroth | Overall ExperienceYour website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.
SCOTT HOWARD | Overall ExperienceAgent was very helpful and friendly.
Christopher Beadles | First ImpressionsVery helpful and kind employees. Answered all my questions and took time to explain everything.
Janet Vykruta | Overall ExperienceFantastic facility and great personnel. The service we received was excellent!
Alex mcdonald | First ImpressionsNice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.
DAVE JOHNSON | Overall ExperienceStaff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.
Ronald Storep | First ImpressionsVery helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.
Richard Grob | Overall ExperienceVery happy with the convenience
Judith Hess | Overall ExperienceGreat customer service. Clean and secured storage space.
Stephanie DELVALLE | First ImpressionsLike the staff. Easy to work with.
MARIE GOUWENS | Overall ExperienceOur Young Sales Person was excellant!
Sandra Waryck | First ImpressionsService was excellent.
Matthew Erhard | First ImpressionsI just wish I could access until 9pm
Lauren Pulaski | Overall ExperienceEveryone was very helpful and courteous.
Susan Mason | First ImpressionsAustin was very knowledgeable and helpful, both over the phone and in person.
susan Dupuis | First ImpressionsCourteous, efficient, honest employees. Where do you find such Dedicated people? O
betty harre | Overall ExperiencePersonnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!
Constance soucek | First ImpressionsI’ve appreciated that the storage was inside & climate controlled. I didn’t have any issues in the time I used their facility.
STEPHANIE LANDON | Overall ExperienceChris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.
betty harre | First ImpressionsExtremely flawless care. Personable service. Helped to keep cost down
Heather Dodge | First ImpressionsI could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy
Virginia Hardy | Overall ExperienceExcellent, knowledgeable, and friendly service
Heather Dodge | Overall ExperienceStored our stuff for about 5 months. Everything was great.
Brian McNamanra | Overall ExperienceThanks
Michael Yorke | Overall ExperienceEverything went smoothly. The employees were friendly & helpful. Would recommend!
Jeff Deploff | Overall ExperienceSatisfied.
Benjamin Muffie | Overall ExperienceI cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!
Natalie Ziemba | Overall ExperienceExcellent facility with a very helpful staff
Jeffrey Hiromura | Overall ExperienceThank you!
Martin Cherolet | Overall Experiencegreat place and people
MICHAEL REBOLETTI | Overall ExperienceStaff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving
Carol Malmgren | Overall Experiencexxxxxxx
Glenn Schilke | Overall ExperienceExcellent service!!
Jimmy Truex | Overall ExperienceI was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option
michael eisen | Overall ExperienceI booked a climate control 10 x 10 unit for 10/27 I was told that there wasn’t any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo more
Julyn Panicola | ReservationThank you!
PAUL KRESKI | ReservationNo Comments
MARY AREVALO | Overall ExperiencePaul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.
Karla Spence | Reservationa well run facility. the staff was always helpful and understanding
TERRY ENGELSTAD | Overall ExperienceThe only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.
Heidi Hartwig | Overall ExperienceI called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.
Kurt Schneider | ReservationFirst experience was a great one, facility was just what was needed
frank cristao | Overall ExperienceVery poor customer service. Will not be coming back nor recommending this location to anyone.
Nikki Taylor | Overall ExperienceThe employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil F
Cecil French | ReservationSuper accommodating. Great staff.
Desiree Stokes | Overall ExperienceThe storage units are clean and the staff was friendly and professional. Very good experience.
Debra Brenneman | Overall ExperienceThe U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.
Thomas Prenzno | Overall ExperienceI was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.
DAVID BARON | Overall ExperienceClosing time of 7 PM should be extended to 8 PM
steve kanelos | Overall ExperienceWe had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when nee
KELLY WEAVER | Overall Experience