Customer Reviews for U-Haul Moving & Storage of Downtown St Louis
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown St Louis
The fuel guage was slightly less than half full. However, the personnel showed it at half full while renting. I brought it back exactly the same as it was when i rented the truck, but the personnel marked it as 3/8 and not half full and i was charged. This is not acceptable
I have no complaints. The staff was helpful and knowledgeable.
Scott runs a tight ship at this U-haul. Very friendly and professional staff, will go above and beyond to help with any needs/requests customer may have. I would highly recommend this storage facility to anyone needing storage. Have been a customer for almost a year and never had any issues with my belongings. Clean- well lit and always available to have access to your storage.
Scott runs a tight ship at this u-haul. Extremely friendly and professional staff, always willing to help and accommodate customer`s needs. Would definitely recommend.
A couple of staff members either were not professional on phone are did minimum help in person. All though the manager Scott did his best go assist, I feel the ball got dropped constantly with me.
My experience was speedy and painless. Great customer service. This is my favorite location.
The truck was fine but it was better then the first one I had I dnt know its some about u guys trucks I then got two trucks from y'all in one week and they was no good thanks
Customer parking is tricky, and perhaps if a couple of spaces were well marked it would help. But no major challenge.
Thank you for great service!
The truck I had was trash but I still paid thanks
Response time was slow when I tried calling. its was much easier and faster reserving online. In store, Scott provided excellent customer service.
I would not change a thing! The staff was friendly. The store was open and clean.
I was very pleased with the experience, but since you asked how to improve, I can offer this suggestion. I was 12 minutes overtime, yet was charged for an additional day, or at least that was taken into consideration in determining the rate. To improve, I would have a 1/2 hour or, better yet, a one hour grace period. I was only late because my due time was 9:10 a.m., and since your location is right in downtown STL, unfortunately, I ran into very heavy bumper-to-bumper traffic trying to get back to your location. Otherwise, very good experience. In addition, your agents made me feel very comfortable allowing me to leave my car overnight (in your locked fortress of a garage) in a neighborhood that I felt very uncomfortable in. Thank you again.
Always great customer service at this location!
Vanessa and Titus were very nice and helpful
Right in downtown St.louis. A challenge for larger trucks to get to.
I had an excellent experience. The entire staff was very friendly and the entire experience was very convenient.
Fantastic staff and business!
I LOVE this location, frequently tell folks how amazing it is. My only issue is the hiccup I had with the truck lift door not closing, not their fault, design flaw in the wire pull assist.
The drop off gentleman was so helpful and took care of everything so quickly. I was so impressed with the care and speed of the drop off! Excellent employee!
Everything went well.. Would be nice if uhaul would provide some short ratchet straps with a truck to make moving easier. Was my first time renting a truck, had used a trailer 2 previous times and made a couple trips. The bigger truck was a much better idea.
Great experience! Staff was friendly and helpful. Would definitely use this service again.
Check-in process was quick and easy. helpful staff.
Was a bit surprised at the total cost, but not much one can do about that.
Fast, friendly, professional
The best thing was that I got a reminder call twice. I was running late in fact . The staff was very professional , courteous and pleasant . The truck was already pulled up and ready . They explained everything in detail . The place was clean too
Parking is limited at this location.
Your safety chains are much too long.
Dropped off after hours; directions on website were clear.
They said they couldn't help me get refunded for not having the dolly and told me id have to contact the other office
The Phone contact is a bit of a problem. Never was able to get in touch with someone from a phone, went to hold and stayed there. The guys at the facility were awesome but I was concerned as I had to keep the rental a couple hours longer than I thought and wanted to check in with them.
Cannot (yet again) say enough great things about Scott. He is professional, courteous, and always goes above and beyond. I would never recommend a single other provider and have sent my friends here as well. I hope you continue to give him the credit he deserves.
Great customer service, clean equipment, Overall a great expereince
I found everything good. Pleased with the service :)
Location is hard to get in and out of! Staff is friendly but felt like I was going to wreck the truck leaving and entering
For the type of last minute move I had it worked perfectly.
The people were very helpful- overall very good experience.
Hi Scott, Thanks for visiting with me on Saturday. Again consider offering lockers closer to the elevator where available when so many are unassigned.
The entire facility was clean and the equipment was clean and in good working order. The only drawback I noticed was the exit from the building was onto a narrow alley. An experienced driver of larger vehicles shouldn't have a problem, but I could certainly see where it might present a problem for others. Everything else was great
A real surprise. In the heart of an old industrial area, this location was Clean, neat, organized, and very well managed. Best Uhaul operation I have used in 30+ years. B. Samson
It is very difficult to find the entrance of where to pull in and return equipment. I suggest more signs to make it clear where the store is actually located.
Having only one elevator cost me $220 extra dollars with my moving company as the elevator was monopolized by another tenant.
Great staff. Scott the manager was very helpful. Thanks.
Best experience I've ever had renting a moving van. Friendly, well organized, and efficient. Thank you! I will highly recommend you to others.
Not sure of the employees name but when I explained my dilemma to him he when out of his way to assist me and provided as for am I am concerned excellent customer service.
Everything was very smooth and efficient!!! The facility is very clean!!! The equipment well organized and maintained
All in all the service was excellent.
actual drop off location per rental pickup location paperwork is 1335 Convention Plaza, Saint Louis, MO. This is where the trailer was dropped Saturday 06/18/2016 at 12:50PM. The location staff, however, was on lunch break from 12 - 4PM. I notified Uhaul of the dropoff by calling the number on my contract 314.667.4507. It took at least four additional calls for the Uhaul paperwork to be completed accurately.
Everything went fine - quick and easy process! Clean, nice van and a great price.
the one thing I don't like is they can take your money off your cats quickly but.. can't put it back on quickly .. I just don't understand that or I don't like that .. I feel if u can take it off quick put it back on quick .. that's my only problem ...
Helpful staff. Easy access to expressway.
Staff was personable and friendly. Great customer service. Hard to find in any business these days. Keep it up. :)
NO ISSUE with U-Haul in St Louis. They were exceptional! BIG ISSUES with U-Haul main customer service. I rented on-line, put items in my shopping cart on Sunday night, came back on Monday to finalize only to find my rental would be almost $400 more than quoted. Talked to main customer service and was told too bad, "there was a scheduled price increase and there is nothing we can do to honor the original quote". Since it could be verified I began the purchase the day before and there was no notice of impending price increase I find this to be horrible customer service.
I don't no what can be done to improve. It was a very easy process online was easy to reserve. The truck was ready when I got there and the employees were very nice. Thank you
I had set the Tucker location as my pick up location when I made the reservation. Upon arrival I was told that the pick up location was actually on Victor. I drove over there which is located in a very sketchy neighborhood and found no clear front entrance shown. Once I found it the door was locked, I knocked and no one answered, and called the number to have no one pick up. I drove back to the Tucker location and was told no one could get ahold of the employee that was supposed to assist me at Victor, but was eventually given the truck I reserved at the tucker location.
The staff was very responsive, they met me at the van when I was dropping it off. I didn't even have to go inside. I was in and out in just minutes.
Nothing, it was one of the best customer service experiences I have had in a long time. Rhonda was great. Everyone was welcoming from the minute I walked in the door. Very polite, respectful and professional.
Great customer service; would use again and recommend
Excellent manager, gracious team, wonderful experience.
Scott was extremely helpful and friendly. Not only was he efficient and thorough, he made sure I knew my way around the facility including how to use everything.
The gentleman who checked me in/out of the pickup I rented for a few hours was exceptionally personable. The entire process was quick and easy. Excellent experience. I will be back again.
They provided 1st rate service to us yesterday. As city residents we are really proud that a building in downtown that was really needing some love was used for this facility. We asked a few questions about the building and the guy at the desk was able to answer them for us regarding past use and such. They were top-notch!!!
Experience and customer service was wonderful! Jake was especially extremely helpful!!
They charged my account three times. I used another method of payment. Now my primary account is overdrawn.
The desk associate and field associate were great.
Even the associate who was not helping me was friendly. This is the way you should do business.
Scott Titus, General Manager, personally took care of our rental. The St. Louis Symphony Volunteer Association is delighted with the service, quality of equipment, and professionalism of all staff. I would highly recommend this location to meet your rental needs.
After a snafu with my hired moving help, Tony and G did everything they could to help. Definitely above and beyond!
Was really impressed with the customer service provided by the staff at this location.
I have no suggestions for improvements. Nice staff and facility!
The best in the business!!!
Your team are Rock Stars!!!!!
The guys in the rental office are intelligent, articulate, patient, and very professional. They lived up to every expectation I had and exceeded it.
My entire experience at the Downtown St. Louis U-Haul was efficient, easy, and pleasant. Thanks for your excellent service!
Demetrius was very friendly and helpful. I greatly appreciated his help .
The staff was wonderful. Very appreciated after a stressful move.
I appreciated the all the staff at this location. Their customer service place uhaul as my number one option for all my moving needs. Thanks so much!
Scott was the best,, he absolutely made me feel so much better and secure!!!!! We were running late and took very good care of`mm128518
NO COMPLAINTS EXCELLENT SERVICE
Efficient, clean, professional.
The facility while still under construction was clean and well maintained. The staff was friendly and helpful. Will use again.
Everyone from the front desk, manager and cleaning staff was so very friendly helpful! It was really nice have a restroom on the floor where my storage unit is. Love the building!
Scott was the best, excellent customer service. He was a daymaker.
Jon, Scott and the team at the downtown St. Louis location did a fantastic job! They made my move as stress free as possible!
Al Solomon was a fantastic help! He stayed a past closing time to make sure everything was good to go. Thank you!
Scott Titus and his crew are top notch-they made it easy for to load my U-Box and even stayed a little late while I was finishing. Super friendly staff, wish all U-Haul locations were like this!
Thanks u so much for helping us with my family
Facility is under construction not as clean as it will be, however, that does not bother me. My rental box floor is very clean. Hours are alright for now. 200 char. is too short for proper comments.
The Staff were very helpful. At first I was disappointed in the location however the staff and facilities changed my mind. It was awesome
The staff was very courteous, informative, and willing to accomendate my needs. It was great working with Scott, Vanessa, Joshua.
The staff was very courteous, informative, and willing to accomendate my needs. It was great working with Scott, Vanessa, Joshua.
Scott was very helpful. As soon as my box arrived to St. Louis the staff made me feel very comfortable with my stuff being there and that it was in good hands.
way too much confusion regarding payments...no one except in st. louis new what they were doing. very bad info and poor service all the way around...would NEVER use again...very unprofesional service