Customer Reviews for U-Haul Moving & Storage of Dublin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Dublin
Exceptional service and a well maintained facility
Location was good, however long line when I arrived (Saturday morning - probably your busiest time). Waited for 15-20 minutes to get helped. Once helped, processing renatl agreement went reasonably quickly.
I'm generally happy with my rentals there. Staff pretty good.
Service was prompt and helpful.
Will return again.
Also was a prior customer before the current rental and returned because of service.
No improvements needed. Great experience.
Very efficient. The employee who helped me was very professional, competent, and helpful. I have been in many U-Haul offices over 30 years - this was the best I have had the pleasure to patronize. I'd rate it six stars out of five.
I had a storage unit for one year and it was extremely convenient and secure. The staff were great any time I worked with them. And I rented a trailer that worked great at the end also. Thanks!
Staff was friendly and courteous. Thanks for making it a great experience for us.
This is a good location but it is understaffed. You always have to wait. The employees are always polite, but you can tell they need more workers.
Employees and Managers are always awesome here! They will take care of you. I am in the Hospitality business & these guys definately provided a great customer service. I wish I knew their names so I can compliment them on this survey. Keep up the good work regardless.
Perfect experience with Uhaul
You originally sent me to a location in Livermore which was not my preferred location (Dublin), and was 15 min out of my way in traffic. I went the afternoon before at 4:15 p.m. to pay for the truck as I flew in from out of town and was picking it up at 0700 a.m. the next morning and I wanted to expedite things. The truck was there. But they wouldn't let me pay unless I wanted to pay for an extra day. They said it would be quick in the a.m. When I got there at 0700 they weren't open yet. Three people were waiting. The girl was 15 minutes late getting there to open. I noticed my size truck was gone. She tells me the truck I had arranged for almost two weeks in advance online had been rented out after 7 p.m. The night before!!! They had no other truck. I told her I had flown in from Pasadena to move my things and my brother was flying in from Oregon to drive the truck back to Pasadena for me that same day. We had movers coming at 8. I had to have a truck! It took her 15 minutes to talk to Uhaul to tell me they couldn't help me, but I could drive back to Dublin and get two 15 ft trucks for less money. She said they had arranged it all and it was in the system. They would discount them. I drive back to Dublin, and they had two trucks, but tried to charge me full price. They had nothing indicating a discount. And now I had to buy insurance on TWO trucks, and gas for two trucks to Pasadena, and had no way to get my rental car back to Oakland without wasting a lot of time and making extra trips!!! They apologized and the manager immediately took $150 off the price of one truck toget me on my way. They were wonderful there and helpful and polite. I can't say enough good things about the staff there. However, I am still frustrated and feel I shouldn't have had to pay fuel and insurance for two trucks or drive one down myself (which I did not feel I should do which is WHY I flew my brother down in the first place). I also got charged more by the movers on both ends because they had agreed to load/unload one truck, not two. I feel Uhaul owes me an apology and some money back. It made what would have been a smooth good experience a stressful nightmare.
9-passenger van was ready on time, ran well and was very clean. Employee who checked us out was cheerful and helpful.
The location is busy, but the staff were flexible and helpful. You could tell they were pressed but handled it expertly and maintained a great customer relationship while doing so.
Nothing, quick and simple in and out in less than 5 minutes
paperwork takes too long when renting
Was helped very quickly even though I came in earlier than scheduled. Truck was clean and new. Check in during turn in was easy.
Did not pick up equipment from this location. Reservation for moving truck was a joke. No truck available. Had to drive 50 miles to find a usable truck. Staff at location that was supposed to have the truck was not helpful at all. Had to call regional office for help to find a truck. Should have been informed about the process for out of state trucks.
Actually, the Dublin area was significantly better than the first center we visited. It was clean with professional staff that were actually helpful.
Daniel was probably one of the nicest people I have ever met. He assisted us a bunch of times and made life easy.
Fast and friendly staff, but need more people when it is busy. 20 min wait to check out, but they were working as fast as they could.
Facility staff always helpful courteous. I rented many trailers and always received the same experience.
My experience was great. I was in and out in no time. Thanks
quick and easy to pick up and return the u-haul, pleasant staff, very stress free process, which I appreciate!
The staff that was working at pick up and return were very friendly and most helpful! They were terrific!
Great service at this location so no recommendations for improvement at this location. The only comment I have is not specific to this location but U-Haul in general. The trucks always have less then a full tank 5/8 or 7/8 of a tank. Some odd amount. It makes it hard to replace the gas that I used so I'm always filling up past what I used to make sure I don't get charged a full tank of gas. I feel like this is a underhanded practice where U-haul makes a little money on the customer. I'd like to see the vehicles with a full tank then the customer can within reason replace what you used.
The rep I believe Tony Vu was very helpful, quick and helped me select the proper vehicle for my needs. That was a big help! I literally called, made the reservation, drove to the location, talked to the rep, had my truck and was back home all in less than 40 minutes. Which was nice, especially when I was paying guys by the hour. Thank you, Uhaul; saved my a$$!
Go over vehicle for any major damage prior. There wasn't any, but I checked and the representative did not. Service was fast and good.
Everything went great- no complaints and easy to work woth.
Exceptional service! The service person helping with equipment rental checked the linkages to be in proper working condition, after a prompt write-up of contract rechecked to ensure it was hooked correctly and all safety systems were engaged. The whole experience was prompt, courteous and reassuring.
No improvements necessary. Excellent service!
Very quick and easy to return.
Less then 24 hrs before my pickup, they did not have my equipment, and initially told me to leave and call the 800 number to find some! Only with some issue, they found me other Trucks, but didn't fit my schedule, so I had to rent a smaller truck (and another one separately to handle my load). They should have suggested better options, which I did on my own! NO CUSTOMER SERVICE to speak of!
Customer was not reminded of price per mile in addition to local rate of $19.95. I retuned the vehicle within 6 hours. Still the store manager tried to convince me I'd driven more miles than my GPS confirmed. The employees were very rude and unprofessional. I do do trust doing business with them anymore!
Called Dublin to reschedule and go to San Ramon. Show up to the San Ramon location on the day of pickup and they are closed. Don't schedule someone the day a location is closed. It was extremely inconvenient. Had to come back to the Dublin location since San Ramon ended up being closed.
Everything went well. 99cents a mile was a little steep though.
Greg and the team were OUTSTANDING!
I use the services of U Haul in Dublin often primarily because of the employee Tuan who is very helpful and knowledgeable. He has provided me with excellent service many times.
Nothing. Keep doing what you're doing.
Greg, Daniel and the rest of the fellows at Scarlett Ct. in dublin are aces. No matter how much trouble you're in, no matter how bad your mood is after moving (or prior to it).... they realize that they are not catching you on your best day and manage to not hold it against you while they work miracles to find equipment if necessary.
Would totally go back here. Top notch!!!
Manager, Greg, is excellent.
Great new vans, very clean. Customer service was great, went in a few different times for packing items, etc, and everyone there was very friendly and helpful.
In and out quickly! Well done! Thank you
Everyone was very helpful and courteous!! Would definitely use again!
Best Rental Experience!! Great truck for a good price.
Took 15 minutes to get the truck and 2 minutes to turn it back in. Great price and the truck ran great for my trip from Dublin to El Dorado Hills and back.
My only suggestion (and it is not a big deal) ... It would be simpler if the truck fuel level was full and then I simply return it full.
nothing to improve I always come to your location for items and trucks
Very friendly and helpful staff
24 he access would be nice.
The gentleman who helped me was very courteous and professional.
Helpful staff who were friendly and explained the trailer I was renting in great detail
Reserved a 17' Truck for one-way trip 2 weeks in advance. Called several times to confirm reservation. On pick-up on had a 15' Truck available. would have booked with another company had I know the 17' Truck would not be available
Service was good. I had a short but acceptable wait time to get my truck. The truck was clean and well maintained. I felt the cost of the rental was very reasonable. Staff was courteous and efficient. On-line check in was useful. Return process was smooth.
Customer service was excellant.
U-Haul didn't have the trailer size I RESERVED - a reservation U-Haul accepted. I was charged for an extra day despite the fact the LARGER trailer I was given (that I didn't want and didn't need) caused my vehicle to consume more gasoline over the 750 mile trip that the extra days charge.
Daniel was amazing. He realized ahead of time that the website overbooked me for a rental unit. He spents weeks working on getting me a spot. He saved the day. He even followed up with me every few days. He is a valuable employee. I would try to get him to come work for me if I lived closer. Please reward him!
They employees there are always willing to serve with care and exceptional service. I will definite use this location. They are simply amazing. Thanks to the GM Greg and all of the guys.
Everything was great and employees very nice!!
Quick, efficient rental experience, we have used this location many times and always get our rental trucks from here
Dublin team Always friendly and helpful!
Very courteous service and responsive. Please keep it up.
Clean the inside of the vehicles, the cup holder was absolutely disgusting. Staff were brilliant, the truck was brilliant, if not rather sticky on the inside....
Check out cashier area is crowded , blocked by stacks of boxes .... Really don't know where the line starts
Great staff, happy to help and very attentive. Appreciate the personal calls/vm to let me know they had put a package in my unit. Thanks guys!
Was good to secure my storage with uhaul
Nice, Active response and happy feeling.
I've rented from here a few times now and I would never want to go anywhere else. Awesome staff,and trucks.
This location is the best I've ever dealt with, the staff are courteous and professional. I always recommend this location to friends & neighbors. Thank you.
Excellent Customer Service
Everything went smoothly.
Fantastic service, both friendly and fast. Really appreciate the improvements in this location from a few years ago.
Great customer service. Smooth transaction. I will be renting again next week!
your are excellence, the best U-Haul storage facility in Town. thank for your hard work. I appreciate you all.
The employees were very helpful and very nice.
Good experience. Friendly, helpful staff.
Mr. Dan Rogers was very helpful ..
even though it was my fault to be late but he accommodated all our storage needs.
my hats off to him.
keep the good job.
I have no suggestions as to how to improve. I enjoy going to this location because the employees are really helpful and knowledgeable. The only suggestion is to have more 6x12 trailers available. This time there was one, but other times they have been out. I don't like going to the other local locations (especially San Ramon) because I don't get help hooking up the trailers like I do at the Dublin locale.
They force you to use a disc lock, which is clearly so they can sell you one when you show up with a different one. Let me decide what kind of lock to use on my own unit, containing my own things.
Daniel was a great guy to deal with. Excellent customer service
the management and staff are always polite, helpful and professional.
Have the windshield clean.
Employees were very nice and helpful. Overall great experience.
We were very pleased with the easy access and convenience of the storage facility
My Overall experience was Horrible with customer service, travel and who ever else customers speak with to set up reservations. I will never refer anyone to Uhaul
This store was very accommodating. It turned out that I needed to rent a trailer a day earlier than expected and it was a non issues. Thanks for that!
The person helping me (I can't remember his name) treated me with respect and was very sensitive to making my experience smooth.
Everyone at the Dublin, CA location was VERY helpful. They helped make our move smooth and effortless - thank you!!
remind them on the phone if they are renting a trailer to bring their own trailer hitch, and if they don't have one they can buy one there.
Easy access to freeways, large amount of different inventory, helpful staff and a really fast equipment dropoff!
Service was excellent and price was very good. I have recommended this facility to friends in need of storage.
Too busy, I guess that is a good thing.
It was unbelievably bad. Worst customer experienced I have had in years from any company. Thank goodness the drop off location had competent people to fix the mess caused by (6265 Scarlett Crt) location.
Very poor customer service. Very bad experience.
Great group of employees. My experience was wonderful. Thank you!!
Excellent experience with your Dublin, CA. Staff. This is my fourth time renting from this store & it was great.
Of the several East Bay and one SF U-Haul locations I've used, the Dublin facility is easily the best for ease of access, equipment availability and helpful service people.
They did a great job. Thank you for your help!
I did have to wait a while to get to the sales rep. Perhaps I should have checked in online. Perhaps having self check in for previously reserved customers can reduce wait time.
Place signs for entry and exit, only arrows on ground. I watched 3 cars, including myself have to adjust for oncoming vehicles while trying to follow the correct lanes in the lot.
We felt fortunate to find a good sized storage unit last June, and the staff was always courteous and helpful. Linda
I appreciated the very quick service at pick up and drop off of a local trailer rental. Friendly, knowledgeable staff.
Both individuals were very pleasant and super quick to get me on my way. Excellent service!
I had expected to pickup the trailer in Belmont or Redwood City, but the nearest available was in Dublin, a half hour away. The local folks said the tow ball could be put on whenever, but the Dublin staff said it should be a scheduled service. However, I was taken care of promptly and efficiently. Excellent!
Organized and clean employees worked fast to get me in and out
This was a good experience. Thank you.
This is my third visit here. Helpful staff. Clean and well maintained equipment.
Everything went smoothly - highly organized - a very good experience.
The staff was excellent and very helpful.
Excelente customer service
Special thanks to Tuan Vo: very helpful ans accommodating
The guys at Dublin Uhaul Moving and Storage were great. Very friendly. Great customer service. Will certainly return. Thanks guys.
Greg and the guys are awesome.
Friendliest staff Ive ever dealt with. Efficient check in and check out experience. Moving is extremely stressful and these guys do everything they can to make it more pleasant.
Excellent service by Mr Tran Vo, he made sure the hitch was installed on time and was very courteous and I was on road on time.
Keep up the good service
Like the service, it was great.
Can lower the per mile price some ?
Staff was particularly helpful and focused on their customers. Even though it was busy, they greeted with a smile, got right to my rental and got me back on the road in no time.
Daniel Roger's is very nice, helpful and friendly.
Awesome customer service. When I need a U-Haul item, I will drive out of my way to use this location. Top Notch!!!!
Customer service was excellent! I was able to rent a pickup in a matter of minutes, drop off was just as smooth. Great Job, guys!
Please take a look at my contract and who the individual was that assisted me when I arrived. I am a Regional Director of Operations (Los Angeles & Orange County)for a very large Trash and Recycling company. I am very familiar with customer service and the employees that represent the company well. This U-Haul employee (forgive me as I have examined my paperwork and do not find his name anywhere) is outstanding! He was courteous, efficient and quick. These are traits that are not common and only found when bottom line responsibilities are burdened. In short, he deserves acknowledgment for his representation of U-Haul. I would have not taken the time to write this and stress the importance if it wasn't well deserved! Respectfully, Mark Perumean
I reserved a 17ft truck, but none were availavle so the gave me a 15ft truck, with no compensation for the fact that the truck I wanted wasn't there. The website claimed is her $50 credit for equipment that was not available in time.
I love U-Haul. You guys are brilliant!
Excellent service, very quick check in and check out.
Uhaul rep that assisted me at checkout was courteous and helpful! Moving went easy! Thanks Uhaul!
I've been there before with no issues. This time my car was vandalized.
Staff was very friendly accommodating!! Made for an easy move out! 128522
Just continue the similar service. Everyone there was just perfect :-)
truck should not be put back on road until transmission is fixed and water/antifreeze leak is fixed on passenger side of cab strong Oder could not use air. Transmission shifted into low coming to a stop like i rear ended someone and same thing on accelleration.
Truck was in great shape and staff was nice and helpful. Everything was smooth and easy.
Drop off location was excellent.
Return service was excellent- fast an efficient.
You provide excellent service all around. Thank you.
The truck's roof was leaking water (it was a rainy day)
Far and away the best storage facility because of the people working there. Highly recommend!!
The inside of the truck was clean but smelled like smoke and vomit
Service was excellent, prompt and bathrooms clean.
The service was very good .
For a cross country move, I would recommend using the u--box service.
Explain how to adjust mirrors and a couple of dashboard lights meaning
Best visits I've had to haul in YEARS!!!
Daniel was very helpful with our rental!!
You have an associate named Daniel Rodgers. I was in a hurry there were long lines and alot going on. He was very helpful showed great attention to customer service, was very polite to myself and other customers waiting. He helped speed the process along and made the experience much better than I thought. Great employee, good staff.
UBox return person Lula was excellent. Phone calls to update me on timing, polite, flexible.
The U-Haul store was amazing when the moving help cancelled on me same day. The store took care of the problem promptly. They went above and beyond.
I love this location, I'm in and out within a matter of minutes!! Their customer service is awesome and they are very knowledgeable on towing and towing specs!!
Fast and friendly, good customer experience overall
The staff @ Dublin storage are the best! They are friendly and helpful.
Never had a problem. Service was always good. Always accessed my storage without a problem.
The first man who helped me wasn`t very helpful or friendly, but the second man, who is the Manager of the Storage Units, was great!!!
Greg was an exceptionally knowledgeable and friendly manager. All the guys there were very courteous and helpful. I had a very good experience there.
Good and clean easy access. Place felt secure and I had no issues at all - my storage items were in as good condition when I took them out as it was when I placed them in. Thank you!
The staff were extremely helpful.
The only thing I think that could improve is the lighting so it`s easier to see inside the units
Everyone one was very helpful and pleasant. The manager went out of his way to help me.
Very friendly, helpful accommodating
Staff was very courteous. Would have liked more lighting in the unit. Wish they had ramps from the driveway to the corridors leading up to the unit so we could easily push the carts through.
WOULD LIKE AN EMAIL BACK ABOUT THIS TERRIBLE EXPERIENCE??
Very nice professional staff
Staffs are very friendly and helpful.
Customer service was top notch!
Greg and all the extremely helpful men at U-Haul Moving Storage of Dublin are professional, friendly and go above and beyond the norm for customers.
convenient location ---easy to use..
The crew at UHaul Moving and Storage in Dublin, CA go above and beyond to help customers. The facility is clean, orderly, and the equipment is the same. I highly recommend this location!
The Asian manager was the cause of me ending my relationship he was rude unhelpful and told me to close out my relationship because he was not helping me
I wouldake the boxes a little bit bigger.
There way to small.
Poor customer service, poor computerized system, uninformed staff...to say the least
Daniel was great to work with!!
The manager Jeanette is owesome ! She was really helpful and friendly !!!
Love this facility and the staff! Everyone was great, friendly and very helpful. I would highly recommend this location for any storage or moving needs!
Greg the GM really made this a great experience! Thank you again!
All staff were extremely polite and helpful.
Dublin rocks, but your process of transferring calls to Dublin onto some Call center in Mumbai SUCKS. Completely Pointless, messages left never answered, Stop doing That!!
Keep up the good work. Your helpful friendly staff made our move less stressful. Thank you!
I was disappointed in the fact that my original contract dates were changed multiple times and I had to call u-haul multiple times to ensure that the original ship dates were adhered to
It was a great experience and appreciate the job done.
Janette Vargas was wonderful! Thank you, Janette. Linda
Manager and other office staff were extremely friendly, efficient and helpful!
Very helpful staff and the rental unit price was very competitive.
Staff was always helpful and friendly.
Great service and extremely prompt check-in/check-out service.
My son and I made several payments by telephone to your office. Each time we called your people were helpful and very courteous. Great location for the entire tri-valley area.
Great customer service. Everyone was very helpful
Daniel helped me with my unit truck rental. Very efficient knowledgeable! He`s an asset to your company.
The office staff was friendly, quick and efficient on making sure that I was getting what I needed.
Chris was very professional and helpful
All went smoothly and staff was friendly and helpful.
Very friendly and professional staff,
Staff friendly and helpful.
If storing anything up to their maximum limit of $10,000 beware the fine print differentiates between theft and breaking/entry. What I thought was $10,000 of coverage is really $0.00.
Daniel was super nice thorough and very friendly.
Great customer service and very accommodating.
Staff was very friendly and helpful. They were very prompt on taking care of anything that came up. Overall a great experience.
The manager at the Dublin Scarlet Drive location was very helpful.
The service was excellent, the staff friendly and helpful. I found just what I was looking for.
I rented a storage unit for about a year and a half. I always found the facility clean and my unit clean and well lit. Great experience!! Thank you for a great storage opportunity.
Convenient, clean, no hassle storage.
It was great and a great value
There seemed to be a gentleman living in one of the units. I accessed my unit twice, and he was there both times. He parked his vehicle extremely close, and he disappeared inside for several hours.
Cockroaches in my boxes. Hopefully not in my new home!
The entire staff was wonderful, from start to finish. They were helpful, courteous, knowledgable, and friendly. Best storage experience I`ve had and I`ve had a bunch!. Thank you very much.
Please refer to Greg email and my yelp review!
The manager, Greg Ordonez and the entire staff at Dublin Uhaul was extremely helpful! They were very friendly and caring. Lorrain Taylor, Founder/CEO 1000 Mothers to Prevent Violence
The service was excellent.
Service was outstanding, I`d highly recommend this location
Dublin location is good. Oakland Coliseum, on the other hand, screwed me out of my reservation. Customer service told me I was out of luck.
An exemplary store with all the supplies and equipment needed for a move of any size. Excellent staff who deal well with happy and unhappy customers.
Dublin, CA gives excellent service. Especially Bee.
Emails start before the due date, on the actual due date emails show double amts due plus phone calls start. There is no reason for these aggressive tactics. Give people a chance to pay the bill!
I wish they were open for longer hours during the weekend.
The service representative was very helpful and very informative.
The staff and facility was great. The only thing I didn`t like was the extra charge for 24 hour access so I opted for the more limited access and later regretted it.
Try to keep more cargo box trailer
The woman who helped set up my new storage unit was extremely professional and pleasant to work with. A great customer service experience from start to finish!
Attendant was rude when asked for help. Very slow. ..
There was a blonde woman forgot her name who was most helpful after a stressful moving experience. It was much appreciated!
I stored my household goods for six months. I was not given a refund for renting the unit for half of my final month when I paid the month in full.
The whole experience was excellent.
Surprised at the facility and pricing. Nice helpful young lady that made this experience very easy.
I like this new service--- was not looking forward to driving 1200 Miles with my belongings . Quick, easy, and a good way to move stuff
espectacular services the personal is very nice
Your NEW software package gave us the most problem. Linking my box with destination options , etc. may need some IT training. Or sent your sales rep out to assist your field staff
The staff at the storage site told me I had to return the truck there, but the website said I could return it elsewhere for a discount.
The truck turn signal wasn`t working but U-Haul gave a discount on the rental so it worked out well.
We picked up the Uboxes, the staff had them ready, they hitched them to our vehicle and when we returned with them they did all the work od un- hitching. Very easy and user friendly.
Perfectly met my needs for the 3 months I needed storage.
Greg and his team far exceeded any expectations. I would happily recommend this U-Haul location to anyone! You can use me as a reference, Greg, any time.
The staff was always able to answer any questions I had thoroughly
Need to remove clutter at desk.
Need procedure to avoid waiting unreasonable lengths of time.
Very helpful staff. Took time to listen to my concerns and needs and clearly explain options.
$10/Mo 24 hrs fee should be disclosed and well posted to costumers not to mislead them with 24hrs access label!
I was locked out of my storage locker because of the lock I used. I have not received any response from Uhaul, nor have I received any refund or credit to my account for having no access to it.
After being locked out of my unit that was paid through the month, and the staff refusing to remove their lock so I could access my unit, since they did not like my lock, I took my business elsewhere.
Wish to see extended hours.
No complaints on our UBox experience, everything made it the 2000 mile journey.
Both O`fallon IL and Dublin CA staff were excellent and friendly. We appreciated their assistance and flexibility with our needs.
The staff was very friendly and attentive.
They were very friendly and helpful.
The staff in Dublin made me feel welcomed and helped to take so much stress off me during a highly stressful few days. Thanks!
Dublin staff was great helpful.
UBox is clean inside, but old, beat up, damaged roof coming off.
Customer service phone line is a problem - lack of computer coordination w/ Dublin site/staff.
Nice and Friendly. Excellent service.
The on-site staff at the Dublin office were all very helpful and very friendly and accommodated our needs. Even lent a tape-measure without hesitation to borrow. A+
I will use this facility in the future.
re: staff rating, its not that the staff person was unfriendly, but that they did not appear to know what they were doing
Everything was as I expected it would be.
your rv storage rates are higher then all the other storage places around here.
Remington was very nice and vety helpful when delivering the box. He was very professional also.
Trash lying around the storage area.
The staff at the Dublin,CA U-haul location was very competent and helpful. My items in the U-box arrived on time and in good condition. Thanks!
24 hour access I paid for never worked, place behind my boat kept spraying water on it, Uhaul people were great. Randy and Julia?? great to work with, friendly, helpful with my access issues.
The staff was very helpful and pleasant. I would absolutely recommend this location to those who want a professional and satisfying experience.
The key pads for the gate in/out the storage facility was not working.
Everything was perfect and the paperwork to rent the unit went as quickly as possible.
General Manager Randy Rutherford handled himself in a very professional manner and was very courteous in all of his dealings including his very capable staff assisting me.
Had a difficult time getting them to tell me when my box was due.
It was very inconvenient to have to physically go into the facility to make any changes or purchase the late access even after the employee confirmed all of my information . The staff was not helpful
The facility staff was very friendly and took his time to show my all units I wanted to visit. That helped me decide on the perfect place.
lightbulb outside my door was dim or out, but no big deal. Thank you!
It was ok price is a little high
Very friendly and helpful staff.
No one responded to calls even after a week. Rude staff. Puts preleins on storage units without prior notification.
Reasonably priced compared to other local facilities.
Everytime I went in there would only be 2-3 customers in line and no less then 5 employees yet all waited about 20 mins because only 1 employee was actually helping us. Horrible customer service
I feel I was cheated by customer rep that I can book storage space for a week which was wrong its only for a month minimum
There was a lady there that day that was very friendly, and went out of her way to help me through the gate. No one else even gave a smile and were disgruntled with fellow staff.
Multiple employees behind counter, only one helping a long line of customers. Does not matter why, it sends a wrong impression of the importance of customers when that happens.
The front gate is secure but all someone has to do to get in is jump the fence in the back by the rv/boat storage were the barbed wire has been removed.
Rate of $175 for small outside unit for 1 month is ridiculous.
The facility was poorly staffed and the staff there were poorly trained. I got different information from different staff members.
No problems other than I wished there were longer hours to access our locker included in standard contract, say to 9pm.
I only showed up once to drop off my items and once to pick them up and then check out, but I had a good experience both visits.
No problems with my experience.
The service was fast and easy - the lock to the gagte seemed to be stuck several times. Hard to get in and out.
It took three weeks to get my U-Box from Texas to my California home.
very pleased with the facility and service.
Very good experience. Charles was professional - courteous, knowledgeable and efficient. Everyone with whom I interacted was polite and friendly-well run operation. Thank you.
BUYER BEWARE! If you have any REAL problems the crew gets rude and the manager is unreachable. I am now trying to resolve with Corporate. BEWARE!
Storage customers seem to play second fiddle to others.
Had absolutely no issues here which taught me not to believe everything you read in the review section. Everything went smooth with convenience being the biggest plus.
Limited Sunday access times is off. Its the weekend and they close at 6?
Also, time isnt Prorated when you close it out? Why? I didnt pay for the whole month that I used?
Your company not just providing a physical product-storage, but also an intangible product - SERVICE. Please give your employees a professional level customer service training.
I asked questions, there responses were given in a rude tone of voice, like they thought my questions were dumb and a waste of time. Never going here again and not recommending it to anyone.
very incompetent your system sucks !!!!you guys suck!!!
Staff very nice and personable
People at counter are rude and inconsiderate
The staff are so rude it is unbelievable. Borders on intentional sabotage of the business
Very difficult to close my account. i was billed for late charges 2 weeks after I vacated. Can`t get store on the phone. I think the staff is overworked.
Friendly and helpfull service
The storage process was ok except the external door to our unit was locked when I got there at 9:45am.
The reservation process at the location was slow confusing but otherwise excellant
i have used this location prior due to convience - it seems always under staffed - service is slow
My only complaint is that they have no restroom for use by the customer
Refused to open a side gate so my moving driver could get in.Told driver to rent a truck to ferry stuff to 18 wheeler.Driver had to thread a needle to get through the main gate. Staff is quite rude.
Staff were polite, pleasant and helpful.
Everyone I had contact with at this facility did their best to help me out. I thought the monthly rates were a bit pricey, but overall, it was worth it.
Excellent service! Just wished the facility was opened later on Sunday...
Excellent customer service. Loved the experience.
Best U-Haul facility I`ve ever experienced. Staff was helpful, friendly, and professional.
Staff is very polite and helpful.
The service on the lot was outstanding.
te staff and facilities were great but the truck i rented was the biggest piece of junk on the road and not safe the drivers door would not close correctly you should be ashamed to rent such junk.
Staff and facility best of class
The 1st 2 units I rented leaked. When we suggested they should fix that, the person simply shrugged. The third unit I was given had a mouse trap next to a hole near the floor.
Mu experience was excellent - old fashioned customer!
Excellent service by Shelton who was detailed and helpful.
quick and friendly service
Had my Travel Trailer hit by another U-Haul customer while at the Dublin,CA facility. No effort made by Manager to find out who did it, despite security cameras being used.
It was a good ecperoence. We had no issues with the facility.
Attentive, friendly staff
Good Place and Location, clean and safe, much better than public storage in Pleasant Hill California facilities I didn t get my stuff broken into or ripped off.
A great staff. Very accomodating.
Uhaul chaarges extra money to access after regular hours, which I do not think is legal, since I am paying a premium for rent on a unit that I should have access for 24hours a day.
Was promised things that I never received
organized, but had some confusion over 1 month free. unit had some greasy spot seeping over from the next unit.
Don`t force Ppl to write this thing
PRice increases don`t match the facilities and service.
VERY Polite and Efficient Staff! Highly recommend for professional conduct.
This Uhaul location and staff were very professional. The location was close to the Military base. A definite plus. Thank-you!
Very expensive for a unit in comparison to other area facilities.
Good storage facility only issue was they screwed up my account and made my account past due. It took many tries to resolve issue with management.
My only complaint was that I was charged more than quoted via a phone rep when I showed up at store for 24 hour access.
U-Haul is too fragmented as a company too many people who don`t know what`s going on especially at the Corporate level not so much at the local facility.
The staff was extremely helpful and knowledgeable. I would reccommend.
Seems like they fixed the gate issue but it was a long time coming. Otherwise a good place.
Jeff customer service was very professional, the overall facility maintenance and management very impressive.Thank You.
Very professional and customer focused, great location!
The people were great, helpful and professional
Staff spent one hapf hour to set up a unit and contract, then failed to activate my access code for 90 minutes. Staff at desk did not have knowledge or their acccess rates.
We had used couple storage units for several years. Thanks for your service!
great help from the reception staff female Melissa forgot name,maintenance ron and the young gentleman who showed me available empty units! THe reception person was super efficient and helpful!
the staff is always nice . i love dublin location customer service.
Have had a little trouble in the past getting through to the U-Haul counter to speak with someone, but this time, everything worked great. Thanks.
Service was good. Prices were too high for such a long trip we had to make.
Good Customer Service. Thank you.
Very helpful and accommodating.
customer service help when needed - the key pad entry could be a bit easier to use - buttons hard not very readable - it was a good experience but too expensive to continue - thanks very much.
The staff was very friendly and very helpful.
I want to commend Larry in Dublin and staff at Uhaul store in Tahoe for their professionalism, friendliness and help.
The closing time should be extended to 9pm, right now the storage closing time is 7pm. After work hrs, I found difficulty to get my stuff out from storage before closing time 7pm.
Excellent customer service!
It was secure and convenient.
It seems like they are reading from a script. Customer Service was still good.
A perfect place to store my stuff...thanks!!
Very nice. I would recommend putting trash cans around the facility.
See my email sent. 200 characters is not sufficient for actionable feedback from customers.
Workers friendly! Bigger space to store our RV that will be clean and away from dust and dirt from previous storage place next to a landscaping business.
staff was experienced, excellent and helpful.
This is our second unit and it is at a good location. Thanks!
The storage people were wonderful-the experience with trailer was-horrid -won`t let me submit what I wrote because it only allows 200 characters
Dale has 0 customer service skills. he cursed at me in front of other customers because someone over the phone said something to him. no need to take it out on other customers, very non professional.
Great facility -
Not great facilities: Newark, Orange, and Jersey City, New Jersey. Rude people, dirty trucks, non-functioning air conditioner, incovenient practices.
The staff were very frinedly and helpful.
Excellent service at reasonable prices.
I love all the staff they are great
The staff was helpful beyond the call of duty. They provided chairs while we waited for others to come to our room and helped with cleaning. Everyone always had a smile.
The process was slow it took for ever to get my storage unit. I had to upgrade to a 15x5 U had reserved a 5x10 it was too small I had to go to he next size.
good experience ... no complaints.
I have had reason to use U-Haul Storage in both Pleasanton and in Pasadena. Your staff and the follow through of your employees was far superior to the poor service in Pasadena. Thank you.
The manager and employees were nice and easy to talk with.
friendly and helpfull service
Need light in rooms. Understaffed.
good experience. will use again
Very friendly and helpful despite Saturday being a wildly busy day. Everybody kept there cool and dealt with the rush... and still had time to joke and keep their humor!! Well done
The facility was well maintained and i was given free access to pay my bills online.
Service was good, facility was clean and safe
When the storage area closes it should still allow access OUT.I entered and it closed for the day while I was inside.The security gate area was closed and wouldnt to open to let me out.
Longer hours would be nice.
Do not like not receiving a hard copy receipt at the counter.
We were charged for the free month. Still no refund as of today, Feb.27, 2010.
The only draw back was when we were moving out we noticed that our unit had a leak and there were rodent droppings on the ground.
A leak in the storage facility damaged much of my stored goods. Then, I was charged a full month`s rent for staying 3 days over my monthly term.
The staff working today Saturday was VERY helpful!!
The only thing I would like to add is if they could have better hours for the customer to gain access to their storage 24hrs and closing the lease online would be convenient.
Great location.. convenient.. easy access. no hassle
The customer service people were liars and had horrible attitudes. You also have to wait FOREVER to get to a customer service person b`c they are terribly understaffed.