Customer Reviews for U-Haul Moving & Storage of Dublin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Dublin
Daniel was a great guy to deal with. Excellent customer service
the management and staff are always polite, helpful and professional.
Have the windshield clean.
Employees were very nice and helpful. Overall great experience.
We were very pleased with the easy access and convenience of the storage facility
My Overall experience was Horrible with customer service, travel and who ever else customers speak with to set up reservations. I will never refer anyone to Uhaul
This store was very accommodating. It turned out that I needed to rent a trailer a day earlier than expected and it was a non issues. Thanks for that!
The person helping me (I can't remember his name) treated me with respect and was very sensitive to making my experience smooth.
Everyone at the Dublin, CA location was VERY helpful. They helped make our move smooth and effortless - thank you!!
remind them on the phone if they are renting a trailer to bring their own trailer hitch, and if they don't have one they can buy one there.
Easy access to freeways, large amount of different inventory, helpful staff and a really fast equipment dropoff!
Service was excellent and price was very good. I have recommended this facility to friends in need of storage.
Too busy, I guess that is a good thing.
It was unbelievably bad. Worst customer experienced I have had in years from any company. Thank goodness the drop off location had competent people to fix the mess caused by (6265 Scarlett Crt) location.
Very poor customer service. Very bad experience.
Great group of employees. My experience was wonderful. Thank you!!
Excellent experience with your Dublin, CA. Staff. This is my fourth time renting from this store & it was great.
Of the several East Bay and one SF U-Haul locations I've used, the Dublin facility is easily the best for ease of access, equipment availability and helpful service people.
They did a great job. Thank you for your help!
I did have to wait a while to get to the sales rep. Perhaps I should have checked in online. Perhaps having self check in for previously reserved customers can reduce wait time.
Place signs for entry and exit, only arrows on ground. I watched 3 cars, including myself have to adjust for oncoming vehicles while trying to follow the correct lanes in the lot.
We felt fortunate to find a good sized storage unit last June, and the staff was always courteous and helpful. Linda
I appreciated the very quick service at pick up and drop off of a local trailer rental. Friendly, knowledgeable staff.
Both individuals were very pleasant and super quick to get me on my way. Excellent service!
I had expected to pickup the trailer in Belmont or Redwood City, but the nearest available was in Dublin, a half hour away. The local folks said the tow ball could be put on whenever, but the Dublin staff said it should be a scheduled service. However, I was taken care of promptly and efficiently. Excellent!
Organized and clean employees worked fast to get me in and out
This was a good experience. Thank you.
This is my third visit here. Helpful staff. Clean and well maintained equipment.
Everything went smoothly - highly organized - a very good experience.
The staff was excellent and very helpful.
Excelente customer service
Special thanks to Tuan Vo: very helpful ans accommodating
The guys at Dublin Uhaul Moving and Storage were great. Very friendly. Great customer service. Will certainly return. Thanks guys.
Greg and the guys are awesome.
Friendliest staff Ive ever dealt with. Efficient check in and check out experience. Moving is extremely stressful and these guys do everything they can to make it more pleasant.
Excellent service by Mr Tran Vo, he made sure the hitch was installed on time and was very courteous and I was on road on time.
Keep up the good service
Like the service, it was great.
Can lower the per mile price some ?
Staff was particularly helpful and focused on their customers. Even though it was busy, they greeted with a smile, got right to my rental and got me back on the road in no time.
Daniel Roger's is very nice, helpful and friendly.
Awesome customer service. When I need a U-Haul item, I will drive out of my way to use this location. Top Notch!!!!
Customer service was excellent! I was able to rent a pickup in a matter of minutes, drop off was just as smooth. Great Job, guys!
Please take a look at my contract and who the individual was that assisted me when I arrived. I am a Regional Director of Operations (Los Angeles & Orange County)for a very large Trash and Recycling company. I am very familiar with customer service and the employees that represent the company well. This U-Haul employee (forgive me as I have examined my paperwork and do not find his name anywhere) is outstanding! He was courteous, efficient and quick. These are traits that are not common and only found when bottom line responsibilities are burdened. In short, he deserves acknowledgment for his representation of U-Haul. I would have not taken the time to write this and stress the importance if it wasn't well deserved! Respectfully, Mark Perumean
I reserved a 17ft truck, but none were availavle so the gave me a 15ft truck, with no compensation for the fact that the truck I wanted wasn't there. The website claimed is her $50 credit for equipment that was not available in time.
I love U-Haul. You guys are brilliant!
Excellent service, very quick check in and check out.
Uhaul rep that assisted me at checkout was courteous and helpful! Moving went easy! Thanks Uhaul!
I've been there before with no issues. This time my car was vandalized.
Staff was very friendly accommodating!! Made for an easy move out! 128522
Just continue the similar service. Everyone there was just perfect :-)
truck should not be put back on road until transmission is fixed and water/antifreeze leak is fixed on passenger side of cab strong Oder could not use air. Transmission shifted into low coming to a stop like i rear ended someone and same thing on accelleration.
Truck was in great shape and staff was nice and helpful. Everything was smooth and easy.
Drop off location was excellent.
Return service was excellent- fast an efficient.
You provide excellent service all around. Thank you.
The truck's roof was leaking water (it was a rainy day)
Far and away the best storage facility because of the people working there. Highly recommend!!
The inside of the truck was clean but smelled like smoke and vomit
Service was excellent, prompt and bathrooms clean.
The service was very good .
For a cross country move, I would recommend using the u--box service.
Explain how to adjust mirrors and a couple of dashboard lights meaning
Best visits I've had to haul in YEARS!!!
Daniel was very helpful with our rental!!
You have an associate named Daniel Rodgers. I was in a hurry there were long lines and alot going on. He was very helpful showed great attention to customer service, was very polite to myself and other customers waiting. He helped speed the process along and made the experience much better than I thought. Great employee, good staff.
UBox return person Lula was excellent. Phone calls to update me on timing, polite, flexible.
The U-Haul store was amazing when the moving help cancelled on me same day. The store took care of the problem promptly. They went above and beyond.
I love this location, I'm in and out within a matter of minutes!! Their customer service is awesome and they are very knowledgeable on towing and towing specs!!
Fast and friendly, good customer experience overall
Your team was superb in all ways.
Thanks for a great experience.
Nothing. Service was perfect!
I would have really appreciated a lower rental rate, when I took a 10' truck instead of the15' I thought I needed .
I would strongly encourage you to consider printing the height of the uppermost portion of the vehicle on the outside as well as in a conspicuous location inside the cab to reduce the likelihood of a renter inadvertently attempting to pass beneath an overhang or other structure beneath which there would be inadequate clearance.
Staff was great! Always accommodating! Thanks!
A more friendly staff would really help!
The staff @ Dublin storage are the best! They are friendly and helpful.
Very pleased with this truck rental for a local move. Really liked the web reservation and check-in system, well-stocked and competitively priced supplies at the store, and the quick and friendly service. U-Haul has come a long way from the form-based rental process of years ago.
I rented from this location several times and have referred friends there. Friendly service, easy in and out works for me. Thank you
We received bad service when returning our rental. The older gentleman that services us after waiting about 15 minutes to be helped. The reason I had waited instead of just getting an email of my bill was to use a different credit card for the charges. I mentioned that twice and the final receipt was completed using the original card when he had the new card in his hand. Then we waiting another 10 minutes while the order was returned and then charged to the correct card by the younger man working who was very nice and helpful. I was not pleased with the service I received from the older gentleman. Also the floor was being worked on and the smell from glue made me sick (along with your workers and other customers) I had to leave and go outside due to the smell.
Customer service was awesome. Procedure was very straight forward and clearly explained. Very neat and clean vehicle. Overall I am very happy and will recommend U-Haul to my friends.
Your "Express Check in" feature needs to be improved. If a person uses it, it shouldn't be necessary to go through the same process once you arrive at the pick up location. Your rental vehicle should just be waiting for you.
Need some better signage of Dublin Blvd if permitted. All mostly new construction, so understandable.
My fault for not checking. But gas was clearly below 3/4 tank and not at 7/8 full. But, I filled to indicated level. So you got me there. Inside of loading bed was wet as if hosed down. Again, my fault for not checking. If you provide a service and expect things to be rerun in the condition it's in. We the consumer expect you take the time and make sure these items are in ready condition. Although it was only a few dollars gas... If you do it to enough customers ... We, are being cheated for your profit. Thank you.
The cargo trailer leaked water in the rain. Obviously, no company program to test before winter/spring months. Customer at risk. Furniture, pads and mattress soaked up the rain water, I should have simply rented an open utility trailer for the move.
Nothing think you guys do a pretty decent job
Very accomdating and friendly
Team at the location are very Friendly, felt easy & happy to work with them.
I have used this location (at UHaul) a number of times because of the excellent customer service. I hate moving but UHaul sure makes things easier. Thank you.
Never had a problem. Service was always good. Always accessed my storage without a problem.
Agent at front desk was quick, polite and knowledgeable. Great experience overall.
The first man who helped me wasn`t very helpful or friendly, but the second man, who is the Manager of the Storage Units, was great!!!
Pricey, but overall great service
When picking up the van, it had a half a tank of gas. Even though you have a guideline as to the estimated number of gallons for ½ tank, it would be easier if all trucks just started with a full tank, rather than having to guess. I would think that most renters over-fill so you will realize some free gas. Just saying'. Otherwise great rental experience.
Everyone was polite and professional. Moving sucks all the way around and they made it less painful by being efficient and friendly.
Edward exhibits an excellent customer service and I wanted to thank him for making move day felt easier. Great team work too! Everyone is trying to help each other in the store. Will definitely recommend to friends and families.
Greg was an exceptionally knowledgeable and friendly manager. All the guys there were very courteous and helpful. I had a very good experience there.
This location is far superior to others in the area. I drive from concord to here, I never have a reservation and I can get in and out picking up a trailer in 15 minutes or less. Great crew here.
Great customer service with courteous and knowledgeable staff
However we took the time to do on line check in and it didn't save any time as we had to do everything again.
We were charged for furniture pads that we never received at pick up.
Received a call while loading the trailer stating we had to drive over 80 miles and snout two hours round trip out of our way to drop it off. Advised there was no way as we were moving an elderly woman to an adult care facility and a major inconvenience.
Front desk person very friendly and inviting. Truck was brand spanking new. Very accommodating. Thank you Dublin u haul you're the best!!!
Great service and friendly staff.
Everyone was extremely helpful and knowledgable - my actual bill came out less than expected I highly recommend this location.
I was not happy that the battery died and I needed to call out roadside service. My moving help became upset and left for the evening. I had to keep the truck another day.
Batteries should be fully charged and renters should be told to keep the truck running while using the cabin light.
Everyone was fast and courteous
The Manager waited on me personally.. Very fast and efficent. He's an asset to your corporation.
excellent service, and definitely would like to come back for next time
Been going to this same location for over 30 years , once again they were great and took great care of me! Give them a raise
Maintain existing good customer service. The staff is very polite, helpful and explains every detail nicely.
Keep up the great work !!!
Customer parking is very limited.
Dan was absolutely helpful, friendly and easy to work with! He is awesome!!
No deficiencies seen. Great service picking up trailer then later returning it. Returning trailer completed in 5 mins and never left the side of my truck.
There were a lot of dry leaves in the trailer when we picked it up. Fortunately, we did not encounter rain, but if we had, it would have been a pain to clean up. Otherwise, condition of trailer and customer service was excellent.
Customer service was awesome! I was able to check out in less than fifteen minutes and the guys were very helpful.
Good customer service. Just wished uhaul could include a reasonable number of miles as part of the rental costs. A $19.00 rental plus insurance and 60 miles of driving ended up costing over $100 not including the costs of the replacement gas. But it was efficient and the move is done.
This location is way above average. I would have liked to take the pickup one way but that's uhaul's policy not the locations. They were beyond helpful.
lower your mileage prices... I rented a truck for a couple of hours, drove less that 30 miles and it still cost me more than $80.....
Going to try local competition next time...
Fast and friendly after a long day - I will return to this location
Good and clean easy access. Place felt secure and I had no issues at all - my storage items were in as good condition when I took them out as it was when I placed them in. Thank you!
The staff were extremely helpful.
The only thing I think that could improve is the lighting so it`s easier to see inside the units
Everyone one was very helpful and pleasant. The manager went out of his way to help me.
Very friendly, helpful accommodating
Staff was very courteous. Would have liked more lighting in the unit. Wish they had ramps from the driveway to the corridors leading up to the unit so we could easily push the carts through.
WOULD LIKE AN EMAIL BACK ABOUT THIS TERRIBLE EXPERIENCE??
Very nice professional staff
Staffs are very friendly and helpful.
Customer service was top notch!
Greg and all the extremely helpful men at U-Haul Moving Storage of Dublin are professional, friendly and go above and beyond the norm for customers.
convenient location ---easy to use..
The crew at UHaul Moving and Storage in Dublin, CA go above and beyond to help customers. The facility is clean, orderly, and the equipment is the same. I highly recommend this location!
The Asian manager was the cause of me ending my relationship he was rude unhelpful and told me to close out my relationship because he was not helping me
I wouldake the boxes a little bit bigger.
There way to small.
Poor customer service, poor computerized system, uninformed staff...to say the least
Daniel was great to work with!!
The manager Jeanette is owesome ! She was really helpful and friendly !!!
Love this facility and the staff! Everyone was great, friendly and very helpful. I would highly recommend this location for any storage or moving needs!
Greg the GM really made this a great experience! Thank you again!
All staff were extremely polite and helpful.
Dublin rocks, but your process of transferring calls to Dublin onto some Call center in Mumbai SUCKS. Completely Pointless, messages left never answered, Stop doing That!!
Keep up the good work. Your helpful friendly staff made our move less stressful. Thank you!
I was disappointed in the fact that my original contract dates were changed multiple times and I had to call u-haul multiple times to ensure that the original ship dates were adhered to
It was a great experience and appreciate the job done.
Janette Vargas was wonderful! Thank you, Janette. Linda
Manager and other office staff were extremely friendly, efficient and helpful!
Very helpful staff and the rental unit price was very competitive.
Staff was always helpful and friendly.
Great service and extremely prompt check-in/check-out service.
My son and I made several payments by telephone to your office. Each time we called your people were helpful and very courteous. Great location for the entire tri-valley area.
Great customer service. Everyone was very helpful
Daniel helped me with my unit truck rental. Very efficient knowledgeable! He`s an asset to your company.
The office staff was friendly, quick and efficient on making sure that I was getting what I needed.
Chris was very professional and helpful
All went smoothly and staff was friendly and helpful.
Very friendly and professional staff,
Staff friendly and helpful.
If storing anything up to their maximum limit of $10,000 beware the fine print differentiates between theft and breaking/entry. What I thought was $10,000 of coverage is really $0.00.
Daniel was super nice thorough and very friendly.
Great customer service and very accommodating.
Staff was very friendly and helpful. They were very prompt on taking care of anything that came up. Overall a great experience.
The manager at the Dublin Scarlet Drive location was very helpful.
The service was excellent, the staff friendly and helpful. I found just what I was looking for.
I rented a storage unit for about a year and a half. I always found the facility clean and my unit clean and well lit. Great experience!! Thank you for a great storage opportunity.
Convenient, clean, no hassle storage.
It was great and a great value
There seemed to be a gentleman living in one of the units. I accessed my unit twice, and he was there both times. He parked his vehicle extremely close, and he disappeared inside for several hours.
Cockroaches in my boxes. Hopefully not in my new home!
The entire staff was wonderful, from start to finish. They were helpful, courteous, knowledgable, and friendly. Best storage experience I`ve had and I`ve had a bunch!. Thank you very much.
Please refer to Greg email and my yelp review!
The manager, Greg Ordonez and the entire staff at Dublin Uhaul was extremely helpful! They were very friendly and caring. Lorrain Taylor, Founder/CEO 1000 Mothers to Prevent Violence
The service was excellent.
Service was outstanding, I`d highly recommend this location
Dublin location is good. Oakland Coliseum, on the other hand, screwed me out of my reservation. Customer service told me I was out of luck.
An exemplary store with all the supplies and equipment needed for a move of any size. Excellent staff who deal well with happy and unhappy customers.
Dublin, CA gives excellent service. Especially Bee.
Emails start before the due date, on the actual due date emails show double amts due plus phone calls start. There is no reason for these aggressive tactics. Give people a chance to pay the bill!
I wish they were open for longer hours during the weekend.
The service representative was very helpful and very informative.
The staff and facility was great. The only thing I didn`t like was the extra charge for 24 hour access so I opted for the more limited access and later regretted it.
Try to keep more cargo box trailer
The woman who helped set up my new storage unit was extremely professional and pleasant to work with. A great customer service experience from start to finish!
Attendant was rude when asked for help. Very slow. ..
There was a blonde woman forgot her name who was most helpful after a stressful moving experience. It was much appreciated!
I stored my household goods for six months. I was not given a refund for renting the unit for half of my final month when I paid the month in full.
The whole experience was excellent.
Surprised at the facility and pricing. Nice helpful young lady that made this experience very easy.
I like this new service--- was not looking forward to driving 1200 Miles with my belongings . Quick, easy, and a good way to move stuff
espectacular services the personal is very nice
Your NEW software package gave us the most problem. Linking my box with destination options , etc. may need some IT training. Or sent your sales rep out to assist your field staff
The staff at the storage site told me I had to return the truck there, but the website said I could return it elsewhere for a discount.
The truck turn signal wasn`t working but U-Haul gave a discount on the rental so it worked out well.
We picked up the Uboxes, the staff had them ready, they hitched them to our vehicle and when we returned with them they did all the work od un- hitching. Very easy and user friendly.
Perfectly met my needs for the 3 months I needed storage.
Greg and his team far exceeded any expectations. I would happily recommend this U-Haul location to anyone! You can use me as a reference, Greg, any time.
The staff was always able to answer any questions I had thoroughly
Need to remove clutter at desk.
Need procedure to avoid waiting unreasonable lengths of time.
Very helpful staff. Took time to listen to my concerns and needs and clearly explain options.
$10/Mo 24 hrs fee should be disclosed and well posted to costumers not to mislead them with 24hrs access label!
I was locked out of my storage locker because of the lock I used. I have not received any response from Uhaul, nor have I received any refund or credit to my account for having no access to it.
After being locked out of my unit that was paid through the month, and the staff refusing to remove their lock so I could access my unit, since they did not like my lock, I took my business elsewhere.
Wish to see extended hours.
No complaints on our UBox experience, everything made it the 2000 mile journey.
Both O`fallon IL and Dublin CA staff were excellent and friendly. We appreciated their assistance and flexibility with our needs.
The staff was very friendly and attentive.
They were very friendly and helpful.
The staff in Dublin made me feel welcomed and helped to take so much stress off me during a highly stressful few days. Thanks!
Dublin staff was great helpful.
UBox is clean inside, but old, beat up, damaged roof coming off.
Customer service phone line is a problem - lack of computer coordination w/ Dublin site/staff.
Nice and Friendly. Excellent service.
The on-site staff at the Dublin office were all very helpful and very friendly and accommodated our needs. Even lent a tape-measure without hesitation to borrow. A+
I will use this facility in the future.
re: staff rating, its not that the staff person was unfriendly, but that they did not appear to know what they were doing
Everything was as I expected it would be.
your rv storage rates are higher then all the other storage places around here.
Remington was very nice and vety helpful when delivering the box. He was very professional also.
Trash lying around the storage area.
The staff at the Dublin,CA U-haul location was very competent and helpful. My items in the U-box arrived on time and in good condition. Thanks!
24 hour access I paid for never worked, place behind my boat kept spraying water on it, Uhaul people were great. Randy and Julia?? great to work with, friendly, helpful with my access issues.
The staff was very helpful and pleasant. I would absolutely recommend this location to those who want a professional and satisfying experience.
The key pads for the gate in/out the storage facility was not working.
Everything was perfect and the paperwork to rent the unit went as quickly as possible.
General Manager Randy Rutherford handled himself in a very professional manner and was very courteous in all of his dealings including his very capable staff assisting me.
Had a difficult time getting them to tell me when my box was due.
It was very inconvenient to have to physically go into the facility to make any changes or purchase the late access even after the employee confirmed all of my information . The staff was not helpful
The facility staff was very friendly and took his time to show my all units I wanted to visit. That helped me decide on the perfect place.
lightbulb outside my door was dim or out, but no big deal. Thank you!
It was ok price is a little high
Very friendly and helpful staff.
No one responded to calls even after a week. Rude staff. Puts preleins on storage units without prior notification.
Reasonably priced compared to other local facilities.
Everytime I went in there would only be 2-3 customers in line and no less then 5 employees yet all waited about 20 mins because only 1 employee was actually helping us. Horrible customer service
I feel I was cheated by customer rep that I can book storage space for a week which was wrong its only for a month minimum
There was a lady there that day that was very friendly, and went out of her way to help me through the gate. No one else even gave a smile and were disgruntled with fellow staff.
Multiple employees behind counter, only one helping a long line of customers. Does not matter why, it sends a wrong impression of the importance of customers when that happens.
The front gate is secure but all someone has to do to get in is jump the fence in the back by the rv/boat storage were the barbed wire has been removed.
Rate of $175 for small outside unit for 1 month is ridiculous.
The facility was poorly staffed and the staff there were poorly trained. I got different information from different staff members.
No problems other than I wished there were longer hours to access our locker included in standard contract, say to 9pm.
I only showed up once to drop off my items and once to pick them up and then check out, but I had a good experience both visits.
No problems with my experience.
The service was fast and easy - the lock to the gagte seemed to be stuck several times. Hard to get in and out.
It took three weeks to get my U-Box from Texas to my California home.
very pleased with the facility and service.
Very good experience. Charles was professional - courteous, knowledgeable and efficient. Everyone with whom I interacted was polite and friendly-well run operation. Thank you.
BUYER BEWARE! If you have any REAL problems the crew gets rude and the manager is unreachable. I am now trying to resolve with Corporate. BEWARE!
Storage customers seem to play second fiddle to others.
Had absolutely no issues here which taught me not to believe everything you read in the review section. Everything went smooth with convenience being the biggest plus.
Limited Sunday access times is off. Its the weekend and they close at 6?
Also, time isnt Prorated when you close it out? Why? I didnt pay for the whole month that I used?
Your company not just providing a physical product-storage, but also an intangible product - SERVICE. Please give your employees a professional level customer service training.
I asked questions, there responses were given in a rude tone of voice, like they thought my questions were dumb and a waste of time. Never going here again and not recommending it to anyone.
very incompetent your system sucks !!!!you guys suck!!!
Staff very nice and personable
People at counter are rude and inconsiderate
The staff are so rude it is unbelievable. Borders on intentional sabotage of the business
Very difficult to close my account. i was billed for late charges 2 weeks after I vacated. Can`t get store on the phone. I think the staff is overworked.
Friendly and helpfull service
The storage process was ok except the external door to our unit was locked when I got there at 9:45am.
The reservation process at the location was slow confusing but otherwise excellant
i have used this location prior due to convience - it seems always under staffed - service is slow
My only complaint is that they have no restroom for use by the customer
Refused to open a side gate so my moving driver could get in.Told driver to rent a truck to ferry stuff to 18 wheeler.Driver had to thread a needle to get through the main gate. Staff is quite rude.
Staff were polite, pleasant and helpful.
Everyone I had contact with at this facility did their best to help me out. I thought the monthly rates were a bit pricey, but overall, it was worth it.
Excellent service! Just wished the facility was opened later on Sunday...
Excellent customer service. Loved the experience.
Best U-Haul facility I`ve ever experienced. Staff was helpful, friendly, and professional.
Staff is very polite and helpful.
The service on the lot was outstanding.
te staff and facilities were great but the truck i rented was the biggest piece of junk on the road and not safe the drivers door would not close correctly you should be ashamed to rent such junk.
Staff and facility best of class
The 1st 2 units I rented leaked. When we suggested they should fix that, the person simply shrugged. The third unit I was given had a mouse trap next to a hole near the floor.
Mu experience was excellent - old fashioned customer!
Excellent service by Shelton who was detailed and helpful.
quick and friendly service
Had my Travel Trailer hit by another U-Haul customer while at the Dublin,CA facility. No effort made by Manager to find out who did it, despite security cameras being used.
It was a good ecperoence. We had no issues with the facility.
Attentive, friendly staff
Good Place and Location, clean and safe, much better than public storage in Pleasant Hill California facilities I didn t get my stuff broken into or ripped off.
A great staff. Very accomodating.
Uhaul chaarges extra money to access after regular hours, which I do not think is legal, since I am paying a premium for rent on a unit that I should have access for 24hours a day.
Was promised things that I never received
organized, but had some confusion over 1 month free. unit had some greasy spot seeping over from the next unit.
Don`t force Ppl to write this thing
PRice increases don`t match the facilities and service.
VERY Polite and Efficient Staff! Highly recommend for professional conduct.
This Uhaul location and staff were very professional. The location was close to the Military base. A definite plus. Thank-you!
Very expensive for a unit in comparison to other area facilities.
Good storage facility only issue was they screwed up my account and made my account past due. It took many tries to resolve issue with management.
My only complaint was that I was charged more than quoted via a phone rep when I showed up at store for 24 hour access.
U-Haul is too fragmented as a company too many people who don`t know what`s going on especially at the Corporate level not so much at the local facility.
The staff was extremely helpful and knowledgeable. I would reccommend.
Seems like they fixed the gate issue but it was a long time coming. Otherwise a good place.
Jeff customer service was very professional, the overall facility maintenance and management very impressive.Thank You.
Very professional and customer focused, great location!
The people were great, helpful and professional
Staff spent one hapf hour to set up a unit and contract, then failed to activate my access code for 90 minutes. Staff at desk did not have knowledge or their acccess rates.
We had used couple storage units for several years. Thanks for your service!
great help from the reception staff female Melissa forgot name,maintenance ron and the young gentleman who showed me available empty units! THe reception person was super efficient and helpful!
the staff is always nice . i love dublin location customer service.
Have had a little trouble in the past getting through to the U-Haul counter to speak with someone, but this time, everything worked great. Thanks.
Service was good. Prices were too high for such a long trip we had to make.
Good Customer Service. Thank you.
Very helpful and accommodating.
customer service help when needed - the key pad entry could be a bit easier to use - buttons hard not very readable - it was a good experience but too expensive to continue - thanks very much.
The staff was very friendly and very helpful.
I want to commend Larry in Dublin and staff at Uhaul store in Tahoe for their professionalism, friendliness and help.
The closing time should be extended to 9pm, right now the storage closing time is 7pm. After work hrs, I found difficulty to get my stuff out from storage before closing time 7pm.
Excellent customer service!
It was secure and convenient.
It seems like they are reading from a script. Customer Service was still good.
A perfect place to store my stuff...thanks!!
Very nice. I would recommend putting trash cans around the facility.
See my email sent. 200 characters is not sufficient for actionable feedback from customers.
Workers friendly! Bigger space to store our RV that will be clean and away from dust and dirt from previous storage place next to a landscaping business.
staff was experienced, excellent and helpful.
This is our second unit and it is at a good location. Thanks!
The storage people were wonderful-the experience with trailer was-horrid -won`t let me submit what I wrote because it only allows 200 characters
Dale has 0 customer service skills. he cursed at me in front of other customers because someone over the phone said something to him. no need to take it out on other customers, very non professional.
Great facility -
Not great facilities: Newark, Orange, and Jersey City, New Jersey. Rude people, dirty trucks, non-functioning air conditioner, incovenient practices.
The staff were very frinedly and helpful.
Excellent service at reasonable prices.
I love all the staff they are great
The staff was helpful beyond the call of duty. They provided chairs while we waited for others to come to our room and helped with cleaning. Everyone always had a smile.
The process was slow it took for ever to get my storage unit. I had to upgrade to a 15x5 U had reserved a 5x10 it was too small I had to go to he next size.
good experience ... no complaints.
I have had reason to use U-Haul Storage in both Pleasanton and in Pasadena. Your staff and the follow through of your employees was far superior to the poor service in Pasadena. Thank you.
The manager and employees were nice and easy to talk with.
friendly and helpfull service
Need light in rooms. Understaffed.
good experience. will use again
Very friendly and helpful despite Saturday being a wildly busy day. Everybody kept there cool and dealt with the rush... and still had time to joke and keep their humor!! Well done
The facility was well maintained and i was given free access to pay my bills online.
Service was good, facility was clean and safe
When the storage area closes it should still allow access OUT.I entered and it closed for the day while I was inside.The security gate area was closed and wouldnt to open to let me out.
Longer hours would be nice.
Do not like not receiving a hard copy receipt at the counter.
We were charged for the free month. Still no refund as of today, Feb.27, 2010.
The only draw back was when we were moving out we noticed that our unit had a leak and there were rodent droppings on the ground.
A leak in the storage facility damaged much of my stored goods. Then, I was charged a full month`s rent for staying 3 days over my monthly term.
The staff working today Saturday was VERY helpful!!
The only thing I would like to add is if they could have better hours for the customer to gain access to their storage 24hrs and closing the lease online would be convenient.
Great location.. convenient.. easy access. no hassle
The customer service people were liars and had horrible attitudes. You also have to wait FOREVER to get to a customer service person b`c they are terribly understaffed.
Several of my payments were lost, causing an employee to be let go. There was major water damage in my unit causing over $4000 in loss to my property.
staff member on customer service line difficult when we called to switch drop off locations. She rudely asked if we knew we were under contract, it was not possible tho man at main uhaul said yes.
the manager is mean to his employees
Facility is better than it looks.
Overall we had a stress free transaction. Naomi was extremely courteous and helpful.
every time I was there, they were very helpful and friendly
The no-prorating policy and due-date cannot be changed policy are not very customer friendly. In this economy you should be providing better customer service.
I have had numerous breakins during the five years I maintained my unit. The staff was not stable...not a good experience for me at all!
Service is excellent at this location. When we arrived there was a long line but in no time at all they had assisted all the customers. Our customer service rep, Dee, made this a pleasant experience.
The facility was easy to access. The storage unit was clean. The staff was very helpful.
The staff was rude to me on more than one occasion and gave inconsistant information on several storage issues.
I had no problem with the unit
staff was very friendly. The rental of the truck and the rental rv space went smoothly. Thank you