Customer Reviews for U-Haul Moving & Storage of Dublin
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Dublin
However we took the time to do on line check in and it didn't save any time as we had to do everything again.
We were charged for furniture pads that we never received at pick up.
Received a call while loading the trailer stating we had to drive over 80 miles and snout two hours round trip out of our way to drop it off. Advised there was no way as we were moving an elderly woman to an adult care facility and a major inconvenience.
Front desk person very friendly and inviting. Truck was brand spanking new. Very accommodating. Thank you Dublin u haul you're the best!!!
Great service and friendly staff.
Everyone was extremely helpful and knowledgable - my actual bill came out less than expected I highly recommend this location.
I was not happy that the battery died and I needed to call out roadside service. My moving help became upset and left for the evening. I had to keep the truck another day.
Batteries should be fully charged and renters should be told to keep the truck running while using the cabin light.
Everyone was fast and courteous
The Manager waited on me personally.. Very fast and efficent. He's an asset to your corporation.
excellent service, and definitely would like to come back for next time
Been going to this same location for over 30 years , once again they were great and took great care of me! Give them a raise
Maintain existing good customer service. The staff is very polite, helpful and explains every detail nicely.
Keep up the great work !!!
Customer parking is very limited.
Dan was absolutely helpful, friendly and easy to work with! He is awesome!!
No deficiencies seen. Great service picking up trailer then later returning it. Returning trailer completed in 5 mins and never left the side of my truck.
There were a lot of dry leaves in the trailer when we picked it up. Fortunately, we did not encounter rain, but if we had, it would have been a pain to clean up. Otherwise, condition of trailer and customer service was excellent.
Customer service was awesome! I was able to check out in less than fifteen minutes and the guys were very helpful.
Good customer service. Just wished uhaul could include a reasonable number of miles as part of the rental costs. A $19.00 rental plus insurance and 60 miles of driving ended up costing over $100 not including the costs of the replacement gas. But it was efficient and the move is done.
This location is way above average. I would have liked to take the pickup one way but that's uhaul's policy not the locations. They were beyond helpful.
lower your mileage prices... I rented a truck for a couple of hours, drove less that 30 miles and it still cost me more than $80.....
Going to try local competition next time...
Fast and friendly after a long day - I will return to this location
Great customer service. Thanks.
They were perfect, no changes recommended
Hard to improve service that's already great. I used this
this location 4 or 5 times in the last 12 months. I keep coming back because the service is always great!
I did express online but when I got to the counter, I was still asked for my destination and mileage estimate ? I already did express check in online and placed this on the web. So why still do express check in when I am still asked all these when I get to the counter ?
Good and clean easy access. Place felt secure and I had no issues at all - my storage items were in as good condition when I took them out as it was when I placed them in. Thank you!
None, great customer service as usual.
The Dublin U-Haul I don't think there is much improvement to be made, as each time I have used this location I have been very pleased as staff members are friendly and highly efficient and knowlegable. A job well done.
Staff was quick and very professional. They made it easy to pick up and return the truck.
I feel $30.00 to put approximately 15gallons of gas in a tank is ridiculous .
Truck was Clean and drove nice..
BAD...I picked it up with 1/4 tank..was told if I filled it the destination I was going would probably be at 1/4 when returned. I Returned it the same day with Over 3/4 of a Tank.NO REFUND...NOT HAPPY !!
No Comments. Great service.
THE PEOPLE THAT WORK HERE ARE SUPER NICE PLEASE DO NOT CHANGE A THING
Nice guy at the desk, fast excellent service.
Nothing needs changing. We dropped off the truck after hours - it was very convenient.
Truck was clean. But the suspension was so bad and the truck shook so much the glove box literally popped open! It needs a serious maintenance review.
Just keep up the good work!
The Manager was working along side the other guys and going out of his way to be helpful. I was in and out in less than 5mins.
All the guys here were knowledgable and very friendly. Rent from here.
none... everyone was very friendly and patient.
Always excellent service from this location.
At this location, no suggestions. I think every thing runs perfect and the guys there are super helpful and knowledgeable. At other locations, such as San Ramon, a lot of improvement is needed.
Clean, dependable, friendly and polite. I would rent from here again.
you did it all great. thank you
It was all good....no complaints whatsoever.
Very helpful! Helped me secure a side table in the truck before leaving. When my movers did not arrive on time and unload the truck in a timely manner I was given a much needed extention twice! It was one less thing to stress out about! Thank you!
Daniel was extremely courteous and fast. Thank you.
Everything went great. I was expecting a less than perfect experience but was pleasantly surprised at how friendly, helpful, and knowledgeable the manager and staff were to their customers. Very professional and trusting. Quote they gave me was within $1 of his estimate! I will be using them again in the future. Great experience!!
inside windshield very dirty with film that was difficult to clean off
The staff was helpful everytime I went in - and that was a lot!
Your employee named Tuan was a great help with getting a trailer hitch installed and then renting a trailer for the day. He is a very knowledgeable and friendly employee and made the whole day good much better.
It was very quick and fast. The clerks were on point with drop. The clerk was outside unloading the trailer and I was able to walk and get directly inside my truck.
I was totally impressed and satisfied with the service I recieved from Dublin U-haul.
But I did fault with U-Haul of Concord, when I reserved a 26cuft truck, I went to pick it you, but no truck. The regional office finally found a truck and itvwas located in San Francisco which I had to drive 52 miles one way. I again called to reserve a truck this past Tuesday morning and was told no 20cu ft was available that day or for the rest of the week. It seems strange that hub location can't meet the needs of the customers, it supposedly supports.
Guys are very friendly and helpful
Painless process from rental process ordering to delivery to completion- friendly and helpful staff!
The whole experience was so easy and so professional. Tuan, the associate manager, was excellent. Many thanks.
This location has the best employees. All the guys are extremely helpful and friendly.
Incredibly smooth experience, friendly staff, great equipment
The U-Haul staff that I worked with, coming and going, we're excellent. Efficient, helpful and friendly.
The staff were extremely helpful.
I like the $19.95 but per mile is very high add on cost. I just traveled 66 miles and the cost was above normal.
No improvement necessary. The staff were friendly and helpful, my truck was ready on time, and the facility was spotless.... great job!
The only thing I think that could improve is the lighting so it`s easier to see inside the units
Great experience, very efficient team in Dublin.
Hard to think of anything to improve- everything came off without a hitch (pun intended- besides, I'd had a hitch installed here a year ago.) Friendly, fast, competent personnel. Can't ask for more.
Everyone one was very helpful and pleasant. The manager went out of his way to help me.
the rental truck was really in need of service. I was very concerned that it would break down on the freeway. felt like transmission was going to drop at any moment. truck actually was not safe, so bad in fact, that I would not let any Cub Scouts ride along in the truck.
The plus side was that the staff and crew were great. Very pleasant and cordial, and very professional.
The staff was very friendly, professional and helpful!!
Not so long in checking in
Very friendly, helpful accommodating
it was a very nice and pleasant experience. Thank you team Dublin.
Reserved the trailer by phone...the young lady taking the reservation was professional, thorough, and friendly. the staff at the facility on my day of rental, were also very friendly and professional. I, as was my neighbor, very impressed with the quality of the trailer. I will defineately choose U-Haul for my future rental needs.
When I made my reservation over the phone I was promised a 24' truck for 203$ by a woman. When I arrived on the day of my pickup I was given a 17' truck for just under $200 and was told that 24' were not a valuable for one way. Made it work but I was never informed until the day of pick up. Terrible communication.
Excellent customer service! WOW! What a treat that experience was.
Have the length of truck located at the location I made the reservation at.
I made the reservation with ample days ahead in order to get the truck length I knew I needed
Easy and helpful! Made my task easier!
The employees were very nice and helpful!!
Very helpful employee. Very exact and helpful.
The customer service there has always been second to none... seriously. Daniel assisted me when I came in... fabulous service.... Can't think of the gent's name that signed me out, but equally great.... What I especially appreciate is the prompt, in and out... No screwing around..... Excellent!
Everyone that I interacted with was extremely courteous and nice.
Great staff fast n I appreciate all u done for me ty.
Improve concord location, I drive all the way to Dublin to rent trailers because they are quick and knowledgable. Concord off monument is a disaster every time.
very busy but seems to be run efficiently. Didn't have to wait for too long hence I am a returning customer.
I have always had a great experience with this Uhaul facility.
Staff friendly and flexible with my needs.
Staff was very courteous. Would have liked more lighting in the unit. Wish they had ramps from the driveway to the corridors leading up to the unit so we could easily push the carts through.
the attendant who helped me, Tuan, was great. He was efficient and very friendly -- especially for 7:30am on a Saturday.
My experience was beyond amazing. James was helping me and he was extremely friendly cooperative and providers an excellent service. I'd definitely come back. Thank you.
Very helpful staff. Went off very smoothly.
WOULD LIKE AN EMAIL BACK ABOUT THIS TERRIBLE EXPERIENCE??
Everything was as advertised... the truck was perfect for the job.
i made a reservation online at uhaul.com for this location. After receiving a confirmation number, this site called me to tell me that there were no trailers. He told me that the uhaul website reservation system was not accurate. if so, why do y'all have it?
This is not a good system and uhaul should overhaul it.
Your team on Saturday, November 21, 2015 provided excellent service. I was up against a tight deadline and the team in Dublin provided a fantastic experience in helping me select the right equipment in a very efficient manner. I was extremely impressed with the service.
Excellent customer service. The staff went above and beyond to help me out with an issue un-related to my truck rental. I appreciate it and will be back.
The guys that work here are awesome. Politeness is awesome. Helpful and will work with you to make sure your experience with them is excellent
The Dublin site did well; I have no additions on their performance.
I originally made a reservation 2 weeks (on Oct 13th) prior for a 26" truck for a one way move from Dublin to Sunnyvale.
The reservation was for Oct 25th. I did not hear from the scheduling department about the conflict until Oct 23rd 3.30pm. I believe this situation could be handled much better than how I was treated by contacting me at an earlier date.
I also wasn't made aware that most trucks are not eligible for one way rental, and the Uhaul branch will be very selective on how they handle One way rentals.
All and all, I was disappointed in the service and communication. Not having the right equipment resulted in a second rental, which cost me $150 additional than expected.
I was thrown a $20 discount when I voiced my opinion and concerns, as opposed to the $50 that's advertised during the booking process.
I have used Uhaul many times before and I never had a scheduling issue. This occasion doesn't make me comfortable using Uhaul again and will look for other alternatives.
I am bothered that i am not given a full tank of gas and expected to return it full. It is impossible to return the tank at the same level so I always give uhaul free gas. Leaves a bad taste in my mouth every time.
I rented a Van this time to move some furniture. It was easier to drive a maneuver around than the trucks. Give the Van a try for small moves.
Great and quick service! And, great vaule.
Friendly, knowledgable customer service rep
Very nice professional staff
Can't think of anything. We were please with the truck and the experience.
Our experience was great! Web site was very helpful.
One suggestion ... Check the blankets. One package of rental blankets had lots of packing tape on them and it took a while to pull it all off.
A little bait and switch on the pricing. Booked online, ended up costing a fair amount more once I got there. This was with no additional items.
An associate named Daniel R. helped us out, and it was the best customer service I have ever recieved! He was patient and informative, and very friendly! I am very happy with my Uhaul experience.
Attentive and helpful staff. It was easy to check in and complete the registration. Return process also went well.
Staffs are very friendly and helpful.
Customer service was top notch!
Greg and all the extremely helpful men at U-Haul Moving Storage of Dublin are professional, friendly and go above and beyond the norm for customers.
convenient location ---easy to use..
The crew at UHaul Moving and Storage in Dublin, CA go above and beyond to help customers. The facility is clean, orderly, and the equipment is the same. I highly recommend this location!
The Asian manager was the cause of me ending my relationship he was rude unhelpful and told me to close out my relationship because he was not helping me
I wouldake the boxes a little bit bigger.
There way to small.
Poor customer service, poor computerized system, uninformed staff...to say the least
Daniel was great to work with!!
The manager Jeanette is owesome ! She was really helpful and friendly !!!
Love this facility and the staff! Everyone was great, friendly and very helpful. I would highly recommend this location for any storage or moving needs!
Greg the GM really made this a great experience! Thank you again!
All staff were extremely polite and helpful.
Dublin rocks, but your process of transferring calls to Dublin onto some Call center in Mumbai SUCKS. Completely Pointless, messages left never answered, Stop doing That!!
Keep up the good work. Your helpful friendly staff made our move less stressful. Thank you!
I was disappointed in the fact that my original contract dates were changed multiple times and I had to call u-haul multiple times to ensure that the original ship dates were adhered to
It was a great experience and appreciate the job done.
Janette Vargas was wonderful! Thank you, Janette. Linda
Manager and other office staff were extremely friendly, efficient and helpful!
Very helpful staff and the rental unit price was very competitive.
Staff was always helpful and friendly.
Great service and extremely prompt check-in/check-out service.
My son and I made several payments by telephone to your office. Each time we called your people were helpful and very courteous. Great location for the entire tri-valley area.
Great customer service. Everyone was very helpful
Daniel helped me with my unit truck rental. Very efficient knowledgeable! He`s an asset to your company.
The office staff was friendly, quick and efficient on making sure that I was getting what I needed.
Chris was very professional and helpful
All went smoothly and staff was friendly and helpful.
Very friendly and professional staff,
Staff friendly and helpful.
If storing anything up to their maximum limit of $10,000 beware the fine print differentiates between theft and breaking/entry. What I thought was $10,000 of coverage is really $0.00.
Daniel was super nice thorough and very friendly.
Great customer service and very accommodating.
Staff was very friendly and helpful. They were very prompt on taking care of anything that came up. Overall a great experience.
The manager at the Dublin Scarlet Drive location was very helpful.
The service was excellent, the staff friendly and helpful. I found just what I was looking for.
I rented a storage unit for about a year and a half. I always found the facility clean and my unit clean and well lit. Great experience!! Thank you for a great storage opportunity.
Convenient, clean, no hassle storage.
It was great and a great value
There seemed to be a gentleman living in one of the units. I accessed my unit twice, and he was there both times. He parked his vehicle extremely close, and he disappeared inside for several hours.
Cockroaches in my boxes. Hopefully not in my new home!
The entire staff was wonderful, from start to finish. They were helpful, courteous, knowledgable, and friendly. Best storage experience I`ve had and I`ve had a bunch!. Thank you very much.
Please refer to Greg email and my yelp review!
The manager, Greg Ordonez and the entire staff at Dublin Uhaul was extremely helpful! They were very friendly and caring. Lorrain Taylor, Founder/CEO 1000 Mothers to Prevent Violence
The service was excellent.
Service was outstanding, I`d highly recommend this location
Dublin location is good. Oakland Coliseum, on the other hand, screwed me out of my reservation. Customer service told me I was out of luck.
An exemplary store with all the supplies and equipment needed for a move of any size. Excellent staff who deal well with happy and unhappy customers.
Dublin, CA gives excellent service. Especially Bee.
Emails start before the due date, on the actual due date emails show double amts due plus phone calls start. There is no reason for these aggressive tactics. Give people a chance to pay the bill!
I wish they were open for longer hours during the weekend.
The service representative was very helpful and very informative.
The staff and facility was great. The only thing I didn`t like was the extra charge for 24 hour access so I opted for the more limited access and later regretted it.
Try to keep more cargo box trailer
The woman who helped set up my new storage unit was extremely professional and pleasant to work with. A great customer service experience from start to finish!
Attendant was rude when asked for help. Very slow. ..
There was a blonde woman forgot her name who was most helpful after a stressful moving experience. It was much appreciated!
I stored my household goods for six months. I was not given a refund for renting the unit for half of my final month when I paid the month in full.
The whole experience was excellent.
Surprised at the facility and pricing. Nice helpful young lady that made this experience very easy.
I like this new service--- was not looking forward to driving 1200 Miles with my belongings . Quick, easy, and a good way to move stuff
espectacular services the personal is very nice
Your NEW software package gave us the most problem. Linking my box with destination options , etc. may need some IT training. Or sent your sales rep out to assist your field staff
The staff at the storage site told me I had to return the truck there, but the website said I could return it elsewhere for a discount.
The truck turn signal wasn`t working but U-Haul gave a discount on the rental so it worked out well.
We picked up the Uboxes, the staff had them ready, they hitched them to our vehicle and when we returned with them they did all the work od un- hitching. Very easy and user friendly.
Perfectly met my needs for the 3 months I needed storage.
Greg and his team far exceeded any expectations. I would happily recommend this U-Haul location to anyone! You can use me as a reference, Greg, any time.
The staff was always able to answer any questions I had thoroughly
Need to remove clutter at desk.
Need procedure to avoid waiting unreasonable lengths of time.
Very helpful staff. Took time to listen to my concerns and needs and clearly explain options.
$10/Mo 24 hrs fee should be disclosed and well posted to costumers not to mislead them with 24hrs access label!
I was locked out of my storage locker because of the lock I used. I have not received any response from Uhaul, nor have I received any refund or credit to my account for having no access to it.
After being locked out of my unit that was paid through the month, and the staff refusing to remove their lock so I could access my unit, since they did not like my lock, I took my business elsewhere.
Wish to see extended hours.
No complaints on our UBox experience, everything made it the 2000 mile journey.
Both O`fallon IL and Dublin CA staff were excellent and friendly. We appreciated their assistance and flexibility with our needs.
The staff was very friendly and attentive.
They were very friendly and helpful.
The staff in Dublin made me feel welcomed and helped to take so much stress off me during a highly stressful few days. Thanks!
Dublin staff was great helpful.
UBox is clean inside, but old, beat up, damaged roof coming off.
Customer service phone line is a problem - lack of computer coordination w/ Dublin site/staff.
Nice and Friendly. Excellent service.
The on-site staff at the Dublin office were all very helpful and very friendly and accommodated our needs. Even lent a tape-measure without hesitation to borrow. A+
I will use this facility in the future.
re: staff rating, its not that the staff person was unfriendly, but that they did not appear to know what they were doing
Everything was as I expected it would be.
your rv storage rates are higher then all the other storage places around here.
Remington was very nice and vety helpful when delivering the box. He was very professional also.
Trash lying around the storage area.
The staff at the Dublin,CA U-haul location was very competent and helpful. My items in the U-box arrived on time and in good condition. Thanks!
24 hour access I paid for never worked, place behind my boat kept spraying water on it, Uhaul people were great. Randy and Julia?? great to work with, friendly, helpful with my access issues.
The staff was very helpful and pleasant. I would absolutely recommend this location to those who want a professional and satisfying experience.
The key pads for the gate in/out the storage facility was not working.
Everything was perfect and the paperwork to rent the unit went as quickly as possible.
General Manager Randy Rutherford handled himself in a very professional manner and was very courteous in all of his dealings including his very capable staff assisting me.
Had a difficult time getting them to tell me when my box was due.
It was very inconvenient to have to physically go into the facility to make any changes or purchase the late access even after the employee confirmed all of my information . The staff was not helpful
The facility staff was very friendly and took his time to show my all units I wanted to visit. That helped me decide on the perfect place.
lightbulb outside my door was dim or out, but no big deal. Thank you!
It was ok price is a little high
Very friendly and helpful staff.
No one responded to calls even after a week. Rude staff. Puts preleins on storage units without prior notification.
Reasonably priced compared to other local facilities.
Everytime I went in there would only be 2-3 customers in line and no less then 5 employees yet all waited about 20 mins because only 1 employee was actually helping us. Horrible customer service
I feel I was cheated by customer rep that I can book storage space for a week which was wrong its only for a month minimum
There was a lady there that day that was very friendly, and went out of her way to help me through the gate. No one else even gave a smile and were disgruntled with fellow staff.
Multiple employees behind counter, only one helping a long line of customers. Does not matter why, it sends a wrong impression of the importance of customers when that happens.
The front gate is secure but all someone has to do to get in is jump the fence in the back by the rv/boat storage were the barbed wire has been removed.
Rate of $175 for small outside unit for 1 month is ridiculous.
The facility was poorly staffed and the staff there were poorly trained. I got different information from different staff members.
No problems other than I wished there were longer hours to access our locker included in standard contract, say to 9pm.
I only showed up once to drop off my items and once to pick them up and then check out, but I had a good experience both visits.
No problems with my experience.
The service was fast and easy - the lock to the gagte seemed to be stuck several times. Hard to get in and out.
It took three weeks to get my U-Box from Texas to my California home.
very pleased with the facility and service.
Very good experience. Charles was professional - courteous, knowledgeable and efficient. Everyone with whom I interacted was polite and friendly-well run operation. Thank you.
BUYER BEWARE! If you have any REAL problems the crew gets rude and the manager is unreachable. I am now trying to resolve with Corporate. BEWARE!
Storage customers seem to play second fiddle to others.
Had absolutely no issues here which taught me not to believe everything you read in the review section. Everything went smooth with convenience being the biggest plus.
Limited Sunday access times is off. Its the weekend and they close at 6?
Also, time isnt Prorated when you close it out? Why? I didnt pay for the whole month that I used?
Your company not just providing a physical product-storage, but also an intangible product - SERVICE. Please give your employees a professional level customer service training.
I asked questions, there responses were given in a rude tone of voice, like they thought my questions were dumb and a waste of time. Never going here again and not recommending it to anyone.
very incompetent your system sucks !!!!you guys suck!!!
Staff very nice and personable
People at counter are rude and inconsiderate
The staff are so rude it is unbelievable. Borders on intentional sabotage of the business
Very difficult to close my account. i was billed for late charges 2 weeks after I vacated. Can`t get store on the phone. I think the staff is overworked.
Friendly and helpfull service
The storage process was ok except the external door to our unit was locked when I got there at 9:45am.
The reservation process at the location was slow confusing but otherwise excellant
i have used this location prior due to convience - it seems always under staffed - service is slow
My only complaint is that they have no restroom for use by the customer
Refused to open a side gate so my moving driver could get in.Told driver to rent a truck to ferry stuff to 18 wheeler.Driver had to thread a needle to get through the main gate. Staff is quite rude.
Staff were polite, pleasant and helpful.
Everyone I had contact with at this facility did their best to help me out. I thought the monthly rates were a bit pricey, but overall, it was worth it.
Excellent service! Just wished the facility was opened later on Sunday...
Excellent customer service. Loved the experience.
Best U-Haul facility I`ve ever experienced. Staff was helpful, friendly, and professional.
Staff is very polite and helpful.
The service on the lot was outstanding.
te staff and facilities were great but the truck i rented was the biggest piece of junk on the road and not safe the drivers door would not close correctly you should be ashamed to rent such junk.
Staff and facility best of class
The 1st 2 units I rented leaked. When we suggested they should fix that, the person simply shrugged. The third unit I was given had a mouse trap next to a hole near the floor.
Mu experience was excellent - old fashioned customer!
Excellent service by Shelton who was detailed and helpful.
quick and friendly service
Had my Travel Trailer hit by another U-Haul customer while at the Dublin,CA facility. No effort made by Manager to find out who did it, despite security cameras being used.
It was a good ecperoence. We had no issues with the facility.
Attentive, friendly staff
Good Place and Location, clean and safe, much better than public storage in Pleasant Hill California facilities I didn t get my stuff broken into or ripped off.
A great staff. Very accomodating.
Uhaul chaarges extra money to access after regular hours, which I do not think is legal, since I am paying a premium for rent on a unit that I should have access for 24hours a day.
Was promised things that I never received
organized, but had some confusion over 1 month free. unit had some greasy spot seeping over from the next unit.
Don`t force Ppl to write this thing
PRice increases don`t match the facilities and service.
VERY Polite and Efficient Staff! Highly recommend for professional conduct.
This Uhaul location and staff were very professional. The location was close to the Military base. A definite plus. Thank-you!
Very expensive for a unit in comparison to other area facilities.
Good storage facility only issue was they screwed up my account and made my account past due. It took many tries to resolve issue with management.
My only complaint was that I was charged more than quoted via a phone rep when I showed up at store for 24 hour access.
U-Haul is too fragmented as a company too many people who don`t know what`s going on especially at the Corporate level not so much at the local facility.
The staff was extremely helpful and knowledgeable. I would reccommend.
Seems like they fixed the gate issue but it was a long time coming. Otherwise a good place.
Jeff customer service was very professional, the overall facility maintenance and management very impressive.Thank You.
Very professional and customer focused, great location!
The people were great, helpful and professional
Staff spent one hapf hour to set up a unit and contract, then failed to activate my access code for 90 minutes. Staff at desk did not have knowledge or their acccess rates.
We had used couple storage units for several years. Thanks for your service!
great help from the reception staff female Melissa forgot name,maintenance ron and the young gentleman who showed me available empty units! THe reception person was super efficient and helpful!
the staff is always nice . i love dublin location customer service.
Have had a little trouble in the past getting through to the U-Haul counter to speak with someone, but this time, everything worked great. Thanks.
Service was good. Prices were too high for such a long trip we had to make.
Good Customer Service. Thank you.
Very helpful and accommodating.
customer service help when needed - the key pad entry could be a bit easier to use - buttons hard not very readable - it was a good experience but too expensive to continue - thanks very much.
The staff was very friendly and very helpful.
I want to commend Larry in Dublin and staff at Uhaul store in Tahoe for their professionalism, friendliness and help.
The closing time should be extended to 9pm, right now the storage closing time is 7pm. After work hrs, I found difficulty to get my stuff out from storage before closing time 7pm.
Excellent customer service!
It was secure and convenient.
It seems like they are reading from a script. Customer Service was still good.
A perfect place to store my stuff...thanks!!
Very nice. I would recommend putting trash cans around the facility.
See my email sent. 200 characters is not sufficient for actionable feedback from customers.
Workers friendly! Bigger space to store our RV that will be clean and away from dust and dirt from previous storage place next to a landscaping business.
staff was experienced, excellent and helpful.
This is our second unit and it is at a good location. Thanks!
The storage people were wonderful-the experience with trailer was-horrid -won`t let me submit what I wrote because it only allows 200 characters
Dale has 0 customer service skills. he cursed at me in front of other customers because someone over the phone said something to him. no need to take it out on other customers, very non professional.
Great facility -
Not great facilities: Newark, Orange, and Jersey City, New Jersey. Rude people, dirty trucks, non-functioning air conditioner, incovenient practices.
The staff were very frinedly and helpful.
Excellent service at reasonable prices.
I love all the staff they are great
The staff was helpful beyond the call of duty. They provided chairs while we waited for others to come to our room and helped with cleaning. Everyone always had a smile.
The process was slow it took for ever to get my storage unit. I had to upgrade to a 15x5 U had reserved a 5x10 it was too small I had to go to he next size.
good experience ... no complaints.
I have had reason to use U-Haul Storage in both Pleasanton and in Pasadena. Your staff and the follow through of your employees was far superior to the poor service in Pasadena. Thank you.
The manager and employees were nice and easy to talk with.
friendly and helpfull service
Need light in rooms. Understaffed.
good experience. will use again
Very friendly and helpful despite Saturday being a wildly busy day. Everybody kept there cool and dealt with the rush... and still had time to joke and keep their humor!! Well done
The facility was well maintained and i was given free access to pay my bills online.
Service was good, facility was clean and safe
When the storage area closes it should still allow access OUT.I entered and it closed for the day while I was inside.The security gate area was closed and wouldnt to open to let me out.
Longer hours would be nice.
Do not like not receiving a hard copy receipt at the counter.
We were charged for the free month. Still no refund as of today, Feb.27, 2010.
The only draw back was when we were moving out we noticed that our unit had a leak and there were rodent droppings on the ground.
A leak in the storage facility damaged much of my stored goods. Then, I was charged a full month`s rent for staying 3 days over my monthly term.
The staff working today Saturday was VERY helpful!!
The only thing I would like to add is if they could have better hours for the customer to gain access to their storage 24hrs and closing the lease online would be convenient.
Great location.. convenient.. easy access. no hassle
The customer service people were liars and had horrible attitudes. You also have to wait FOREVER to get to a customer service person b`c they are terribly understaffed.
Several of my payments were lost, causing an employee to be let go. There was major water damage in my unit causing over $4000 in loss to my property.
staff member on customer service line difficult when we called to switch drop off locations. She rudely asked if we knew we were under contract, it was not possible tho man at main uhaul said yes.
the manager is mean to his employees
Facility is better than it looks.
Overall we had a stress free transaction. Naomi was extremely courteous and helpful.
every time I was there, they were very helpful and friendly
The no-prorating policy and due-date cannot be changed policy are not very customer friendly. In this economy you should be providing better customer service.
I have had numerous breakins during the five years I maintained my unit. The staff was not stable...not a good experience for me at all!
Service is excellent at this location. When we arrived there was a long line but in no time at all they had assisted all the customers. Our customer service rep, Dee, made this a pleasant experience.
The facility was easy to access. The storage unit was clean. The staff was very helpful.
The staff was rude to me on more than one occasion and gave inconsistant information on several storage issues.
I had no problem with the unit
staff was very friendly. The rental of the truck and the rental rv space went smoothly. Thank you