The man who works there and rents out trucks and runs front office is excellent very friendly
Thomas K.Customer Reviews for U-Haul Moving & Storage of E Ridge
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If it's set for mobile checkout (even if the store is open), it should require going in to get the key.
Jim Bob H.Great customer service, hitch was installed professionally and done in a timely fashion.
David J.The truck I received had a leak in the cab on the passenger side also the back has multiple leaks which got my stuff wet.
Jamie Y.Truck was clean but the blankets were not, moisture and smelly, leafs in them.
Art S.Rental and reservation was perfect. Great U-Haul center.
Barre P.Always do a very good job.
Don T.The tires on the Uhaul where bald, the truck shake so bad felt like I was going to break down any moment.
Anthony S.U haul is a great company. Good equipment and good customer service. 5 x 8 trailers are a great size and easy to pull.
Steve C.Little beat up but pulled great.
tim D.reservation and rental were perfect!
Barre P.I put down yes for the equipment but when driving the truck it would randomly get stuck in 4th gear and rev loud until I hit the gas again, also I was charged $200 for “missing/damaged equipment.†When in reality I did not damage anything and did not lose equipment. I was informed I was charged because the appliance dolly I rented was not returned when in reality it was placed in the back of the truck and also locked in the truck once I dropped off the truck. I attempted to get it figure out because I have multiple people who could attest that the dolly was put in the back of the truck but was told I would need to call back on Monday to speak with the GM. Also while I was there I pointed out that one of the U-Haul associates that was in the store was the person who brought me the truck and the dolly, he then tried to say that I must have forgotten it at my home or it was stolen from the truck because it wasn't locked…which again I explained to him that it was indeed locked when I left but still he tried placing the blame on me.
Joshua P.Mr. Butterfield was working alone so he had to divide time between waiting on customers and installing my hitch. Two employees would be nice at least during busy times.
Tom T.Everything and everyone were great.
Richard K.My check-in and equipment pickup were excellent. However, I received call the next morning asking why I haven't returned the truck because it was scheduled to be returned at 8am. I explained it was scheduled until 8pm. The person on the phone continued to tell me its due at 8am until I passed the phone to my husband. Afterwards, the U-Haul person said don't worry about they will work it out. He eventually put a pending charge on my card for an extra day! This began an all day back and forth with corporate and the manager Daniel, whom told me that he person that called was not rude and combative because he was sitting next to him. The entire ordeal was due to the person that check me in simply made a typo and the misunderstanding, on your part, could have been resolved with a simple phone call to the other employee. This explanation does not fully reflect the problem resolution and customer service failure.
Chandra G.The running lights on trailer didn't work I know I probably should have checked them myself before I left but you would think that they would check your lights before you leave since they hook everything up
Tracy S.Mr. Patterson had great customer service. He was really nice and helpful
kimberly P.Better parking spots & some staff seemed lazy.
Hannah H.Nice guy at the counter, was very friendly and professional.
John Y.The 2 representatives on site were very helpful and accommodating. I made a equipment change at the last minute and it was no problem. I will use this location again. I often rent from uhaul . And this location is also convenient for me and we'll equipped
Richard W.good customer service, friendly, and answered your questions.
Heather O.Immaculate, new, safe unit. Seamless process.
PETER K.Couldn't see out of the passenger side mirror. Also it has much less gas than stated.
Kevin P.Despite change overs in employees, this location has always been friendly, courteous, and accommodating. Thank you!
Jack R.Put more signs to direct where to park
Michael G.Danny and staff always give great service. I don't go anywhere else.
Beverly E.Awesome
David C.Danny and his team do a great job, all of the time. I rent a truck from them several times a year.
Steven E.Made it easy
Timothy M.easy drop off and very helpful
Mark C.I didn't have any problems reserving, picking up or returning the 15' U haul I rented. Employees were friendly and helpful
Melissa W.Everyone was helpful and friendly
Quentin M.Easy and quick pickup process and very kind folks. No issues on my end.
Jim C.And your Cree are professional and so courteous!! Thank you for hiring such special caring people. I went to your store on Ringgokd Rd., Chattanooga, TN 37412. It is the East Ridge section of Chattanooga. The two men were on duty 01/14/24 around 2:30 p.m. or alittle later. They were great and gad me on the road in no time. Mrs. Gilbert.
DIANNA G.Trailer had a hole in the roof therefore soaking and ruining all our stuff
DOMINIC M.Need brakes bad but I dealt with it everything else was ok 👍
Bernard G.The inside of the van was dirty. Dried mud, etc. The man who waited on me was nice and effecient
SUSAN S.Everyone at this location has always been very nice and helpful
Michael J.A Tire on trailer only had 30 lbs of air when it should have had 65 per lettering on tire. I put air in it at home. Pulled trailer 800 miles and never lost air.
John Y.Had a very good experience at this location. Both the employees were polite,friendly and efficient. Easy to get setup and out the door. Great service and will definitely use this location again if the need arises.
David P.The van I rented was absolutely filthy. So much so that I didn't want to place my items inside and I actually stunk after being inside of the vehicle. Garbage all over the floor in the back, including tissues... The location was convenient and the service was fine but the vehicle was not.
Brian S.Very friendly and professional attendant. Quick and easy return.
Jill Y.The truck leaked water, my stuff was wet when i unloaded it, it had metal to metal brakes, the truck should have never been rented
charles H.Checkout process at the location was a little slow but overall good experience.
Faisal S.Pick up was quick & easy. The gentleman that helped me was very polite and professional. I was hooked up to the trailer & out the door in short order.
James G.They were very helpful.
micheal C.I made my reservation to pick up the trailer at the downtown location. When I arrived they did not have a trailer for me and sent me to this location. disappointed in Uhaul for not having the equipment where it was confirmed in advance by a reservation.
Alan B.The store manager at this location is so nice and helpful. .this is the second time I have used this location and both times he has been very helpful and patient with all my questions. Great place and great store manager !!!
Bethany B.Ken had exceptional customer service and was nice enough to let us to wait for our lyft ride...thanksssss KEN!!
Rhonda C.Make more vans and small trucks available. The last two times I rented I had to take a truck larger than I needed because a smaller truck or van was not available. Even though several were on the lot when I came to pick up my rental truck I was told they were rented out. I rented at the last minute because I had an emergency.
KATHRANDRA S.Drop off was fast.
DENNIS B.All expectations were met
Tony N.Everything was good
Tommy O. | First ImpressionsSo, the older gentleman helping me was very friendly, but the younger guy I talked to the second time didn’t even look up from his phone and was not helpful. The facility is clean, though the storage unit looked pretty worse for the wear and kind of made me worry about leaving my things there. No lights in the units, hole in the wall between my unit and another unit, etc
Leslie W. | First ImpressionsThank you so much for handling my family items with care and security.
JUANITA D. | Overall ExperienceThe owner and the new guy Patrick were very helpful.
Ryan H. | First ImpressionsI wish you guys could prorate the rent amount. I was upset that I had to pay my rent amount for the storage unit for one day. I moved out one day after my due date. Due every 29th. I couldn't move out until Sunday the 30th because of our work schedule. Paying the prorated amount would have been better than paying for a rental that I wouldn't need. Please address this issue. By the way the move out date is wrong on this email.
Jacobo J. | Overall ExperienceHelpful service, and courteous..
Gabriel B. | First ImpressionsThe man there was not a people person at all. Never smiled or even wanted to talk. Made me feel uncomfortable also wanted to charge me 25 dollars to put a peace of wood in the trash
Michael C. | Overall Experiencegood servicemen
cynthia w. | Overall Experience