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KYREESE WILSON | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of East Akron
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AMAZING STAFF!!!!! Thank you so much!!
Aryana DavidsonI am a long time customer for vehicle storage (4+years) and needed an additional space for another vehicle. I am very satisfied with the service provided by this location. A+++++ customer service
David Hoppe | First ImpressionsWonderfull
Marcella AdamicEverything was fine. Thanks!
Tommie HawkinsSuperb job. Nice clean and orderly shop. Prompt work.
Kenneth HodinaEverything about the U-Haul was nice the staff was wonderful so I just didn't like the extra charges!!!
sherri goldfarb | First ImpressionsThe check engine light came on.
DANIELLE THOMPSONInclude the dolly and furniture dolly that was reserved and paid for.
Danielle KneppGreat service! Great staff! Thanks!
Edith UptonThey were fast and efficient. Very friendly too.
gloria guestNothing everything was good thank you
Malu RulengeFriendly and helpful staff overall experience excellent.
Carol Brantley | Overall ExperienceBoth staff members ( can’t removed both names) showed 100 percent the best customer service. Definitely recommend this location.
Richard ElliottThe staff was wonderful, the bathrooms were exceptionally clean. The unhurt we had leaked and done things got wet. Jon took care of it for us and was extremely nice about it. We had a former van in the parking lot as our unit, and the lot was not lit well enough after dark.
MICHAEL JAMES | Overall ExperienceThere was nothing they could do to help with the hidden fee Uhaul had. And there store layout wasn't the most convenient to navigate.
Kyle KissingerThere is no waiting room which is I don’t like. Please make sure that customers want waiting room with coffee lol.
Suresh BhandariWell I was a little surprised that ,I had to travel ten miles when there is a U haul right by me ,I guess no more customer service like bringing unit a little closer,even though I reserved it .And price quoted was not rental price
Robert KrasGood facilities. However, expensive.
Robert Livingston | First ImpressionsI would suggest maybe the staff going to the Uhaul with the customers to go over important information, like how the tow away, brake engages, where the parking brake is located, and, how the interior lights work inside the back of the vehicle.. please don’t just assume everyone already knows, But other than that I appreciate my services with Uhaul Thank you so very much
Tamara BensonWith exception. They helped check in the rental because I was having connectivity issues but they over charged me for mileage that I didnt use. They must have transposed the numbers. I drove around 500 miles and they put that I drove over 700z. Im still waiting for them to return my call about it.
Wilma Schmitttruck was crappy since its in a crappy area. People at this location are the best ones ive ever delt with.
Brad HolmokJon and his entire team were awesome! Outstanding support and customer service Thanks so much
Kevin Krueger | Overall ExperienceMy sons car was in storage over the winter and the rate for storage was reasonable…And car stayed in good condition..thank you
Sharon Crace | Overall ExperienceFirst off I asked if I needed it extended if I could call and ask for it to be extended. They said yes. I said without extra payment needed at the time? They said yes. So when time comes they ask me for payment or to return the truck. There was a snow storm there was nothing I could. Couldn't drive on the roads like I had planned. Secondly I said I wasn't sure where I was going to be able to drop off the truck then you want to charge me a $192.00 drop off fee. Some people need to be able to pay once they get their check Moving is already stressful enough that's why being able to pay the 19.98 or whatever it is upfront is great. But these people who you have working for you have no knowledge of anything. You get told one thing from one person and another from another. I even compared receipts from mine with a friend and its like yall make up what you want to charge at that time. I was never told i had to drop it off at that location i even asked. Ill pay for what I know I owe but I am not paying that wrong drop off fee.
Ashly AlberterBoth of the Guys that took care of me was so kind from walking into the door until walking out the door was an amazing experience. High five to both of them.
Tamara DorseyYou were good
Michael GoodeOverall experience was great. Just waiting for the credit adjustment to hit my bank but of course I moved over a 3 day holiday weekend so I’m expecting it to take a little longer.
Michele ConsidineSometimes we need smaller trucks for out of town hauls
Judi ThomasAll good excellent
SABIR KHAN JILL MOHABAT WILLIAMSI was overcharged and never received a phone call back from Mr. Hartman. I antenna found a form of complaint to the Ohio Attorney Generals office .
Erica AliAgain, absolutely wonderful service. I would HIGHLY RECOMMEND this location for equipment rental.
James GrimThe office personal agreed to wait for us after we called and said we would be there just a little past 7 He left before 7 pm and my daughter came in to get code for storage unit that we were getting for free and she showed him the proof and he was very rude to her and at first refused to give her the code but changed his mind.
John CampbellI ordered 24 furniture pads but realized later I was only given 18 pads. Three bags of six.
Dylan LanguisProfessional and pleasant
Jonathan MoormanI was running late to pick up the trailer, and I got a call from U-Haul (not the pickup location, from some office somewhere) to see if I still wanted it. I told them yes, and the lady on the phone said no problem, they'd hold it for me. When I got to the pickup location about 10 minutes later my reservation had been cancelled; however, they did still have the trailer and it was no hassle to revive the reservation. So 5 stars for the location, 2 stars for whoever made the call!
steve lawrieAssociates at Talmadge Rd location were extremely efficient and helpful, they were polite and courteous. I will definitely use that location with my future needs.
Russell BurnsI must be honest, very great experience with you all, unfortunately, not what I have experienced prior. But this made a very good impression upon me and highly recommend Uhaul , from the dispatch station, the pick up, to Delivery.
EUGENE NORRISVery easy to use and the van was in good shape. Thank you!
Kristine CulpVery annoyed my rental was not full but 2 notches below. I drove 15 miles total and put in $5 gas and was assured we were “even” since I dropped off early yet was charged an additional $9.71. For what? I didn’t authorize and feel lied to.
Christine LangeExcellent service and atmosphere.
Jason CorkRecliners while we wait fresh drinks and make sure there is a tv to watch the browns. Lol you are doing a great job keep up the good work
William RogersThe team at this location was so helpful and nice!!!! Great job!
Julia WillemsenVery friendly and helpful staff Clean building Thank you very much
charlotte perellaEasy, fast, no hassle experience.
Mary ZodnikFast, easy and convenient. I was in and out with no wait. Very efficient.
Christos SteveGreat job akron UHaul !!
Scott RogersYou have a great staff that work together and make you feel like your part of the family of uhaul. I would recommend this place before any other storage place. I will always use this location and ther trucks if any moving has to be done in the future.
Susan Steinmetz | First ImpressionsI have used the shortage facility for several years. It very well maintained. The manager and his staff are always helpful.
Warren Woolford | First ImpressionsI got an access code when there was no pin pad to enter the code on it was very confusing. I was also under the understanding that I could access my storage anytime not true only during working hours (employee needs to be present) other than that all went well
Douglas Grover | Online Move InI have used this location for rentals quite a few times. The agents didn’t seem to be happy to be at work. The van had a smell that was horrific.
carolynda dortchThank you
Timothy BurkeyEveryone was respectful, kind, caring and helpful. Will definitely use them again if/when needed.
Linda FinchamI hate to complain because everything went well. Everyone I talked to was very friendly/professional. The one thing that's sticking with me is the drivers seat belt did not work. Obviously the dinging is annoying, I drove back and forth from Akron to Loraine with no seat belt. When I returned the vehicle back to Akron, I let them know it did not work, so i could not buckle my seatbelt. The response was we new that before you left, but there is a shortage of vehicles. Again, everyone was very nice and friendly, but it just caught me off guard.
KRIS KILGOREVery good installation and quicker than promised
Jim SimmonsI was in and out. Service rep ask me how long did I need the truck for because it was booked for later in the day. I explained to them I just needed to return a mattress and pickup replacement. I just need it for a couple hours. So I got the truck and got it back earlier than expected. Thanks for the good service.
richard neeleyStaff very knowledgeable and helpful. Check in and the check out was fast. Vehicle was very clean and I loved the backup cam!!!! Store offered a variety of moving aids. Will use again and recommend this location to friends and family.
Jim AshleyI have nothing but nice things to say may God Bless and Have Good Evening.
VERONIKA WALTON | First ImpressionsVery friendly, professional.
Donna BastockThe gas should be full before pickup
MAXWELL SARPONGNine years using this storage and not 1 problem. Thank you!
SHERICE FREEMAN | Overall ExperienceGreat
ANTHONY MORRISVery prompt, friendly service. Highly satisfied.
larry alstromMake sure that you (U-Haul) call when the customer's order is complete. I waited all day for call/text. Someone at office sent an email; I don't open my email every day. I was told someone would call/text; no one did. I had to call late afternoon to find out my hitch was installed/done at 8:35 A.M.!!!!
JEFFREY CASHERGreat service Thank you very much
juan garayOverall, very pleased with my 5-year experience with UHaul.
S. Lynelle | Overall ExperienceVery easy van rental. Great service.
Michael TomanJohn has a great team and runs a clean store. Nothing against his store but u-haul needs better staffing for the E alerts call center, especially on weekends and during high volume seasons
Richard KelleyVery easy to work with.
Michael TomanJohn actually took me in off of the schedule as I was late for my appointment. And he did my insulation anyway. Thank you, John, I truly appreciate you.
Craig McLeanEverything is good very nice place for rent and installation
Jose CotacachiStart a rewards program
Rodnell BrownThe worst moving experience ever! First they gave me a storage with 3 big rusty beams in the middle taking up space, the manager john took forever to do paperwork for the storage meanwhile I had paid movers waiting to unload my belongings into storage costing me even more money! Then they don’t make you aware that a 26 foot truck can only fit into two of their bays, until after you have already pulled in, then finally thats when john came down to inform us we are using the wrong bay, then he says oh this happens all the time, but proceeds to charge me more money for the mistake no one informed me not to make. Then I called corporate only to have john the manager at 800 east tallmadge ave akron ohio close my complaint. I found this out after calling back a month later after No returned call. Just horrible its the worst u haul company I have ever dealt with in my whole 34 years!I Don’t ever recommend anyone to rent a storage from this location.
SHAQUETTA MALONE | Overall ExperienceThis is an excellent facility. I have been to many.
Allyn Brandt | Overall ExperienceI think I should have access to my belongings 24/7. If I need to get in my storage unit at 1am for any reason at all, I think I should be able to do so. Other than the access times, I’d definitely recommend.
ALTON MCCORMICK | Overall ExperienceNone survey says it all !!
John Haugen | First ImpressionsNo
DANIEL MOORE | First ImpressionsWasted a lot of my time, and money. Management talked me to death and made mistakes inputting my info for reservation taking almost 45 minutes meanwhile I have paid professional movers outside on the clock waiting. Then I get a storage unit with 3 big rusty beams in the middle taking up space so I had to go back over to office again to sort that out. Then I’m told my u haul was To big for the bay it was in. (No one told me this until I was already parked inside a bay) but not to worry this happens all the time. Just need to be sure the door closes. Door closes, but management still unplugs garage door and say it needs looked at by technician to check for internal damage. I was told technician wont be out until Monday or Tuesday. Meanwhile this all happened yesterday and today I receive a invoice for damages for $300 when I’m not understanding how management is sure of all this and the technician isn’t coming out to look for another 2 to 3 days??? Management was very inconsiderate and he even laughed at me. All this on top of the stress of having to move my things at a short notice into storage because my landlord sold my home while me and my children were living in it. The manager of this location should be ashamed of himself!
SHAQUETTA MALONE | First ImpressionsI left my review on Google
evelyn mayfield | Overall ExperienceJon, the manager at this facility was a resourceful and helpful person, always available to assist and help.
Wilfried Souly | Overall ExperienceThe young lady that assisted me was awesome...however, upper management could use a change...The guy, who I assumed was the supervisor, greeted me with disdain and hesitation, while sitting, and watching a video on his phone...He asked could he help, only to direct me to the young lady, who was apparently training a new employee...After being assigned my unit, I went and noticed another apparent employee, also hesitant to greet me and offer to help...She escorted me to my unit, to find it locked from a previous renter, as the locksmith hadn't yet visited...I returned to the office, the lady called to get assistance on switching my unit and was told to leave me in that unit, and he would go over and remove the lock himself...I waited, and he didn't show up...so I left and called the office to let the young lady know this...I chose to return much later when I could be sure that the situation was resolved...which it was!
EDWARD TATE | First ImpressionsThe manager was extremely helpful. He also helped me start my vehicle. I offered him money for his assistance he would not take any money. He’s a wonderful manager and person. Warren Woolford
Warren Woolford | Overall ExperienceThank you so much The staff were helpful and friendly every step of the way
monica paulus | Overall ExperienceHad to switch storage units 3 times; damaged rail on one, and clerical error on the 2nd. Employees were very nice 😊
DAVID PEAVEY | First ImpressionsThe elevator needs so work
Dean Hull | Overall ExperienceStaff, the dude who checked us in took veryyyy long the other acted like I was lying when I said my friend and other staff member was stuck in elevator, Didn’t have unit I wanted gave me 2 tiny ones side by side Maintenance, door to office is broke elevator level 2 doesn’t work mattress dolly broke
ANGIE NORRIS | First ImpressionsI really appreciate the kindness and understanding with my current situation and assisting me with the change I really needed. Thank you.
DAWN WILSONATHERTON | First ImpressionsThe only issue that we had was being double charged at move in, We were also charged the next month after mving out and told that we would not be. Twice our money was held up when it never should have been.
KEVIN KELLAND | Overall ExperienceI’ve been renting my storage for 4 years and I’ve had not one problem in those 4years. I want to thank the U-Haul team and staff for everything you guys have been truly helpful to me.
Kisha Lindsey | Overall ExperienceThe manager of this location was great! He was training new employees and was very helpful and courteous, the experience setting up storage was easy with his assistance.
REBECCA HEMMEN | First ImpressionsWas unable to use 24 hours and wasn’t told that to after I got it had to go over to the office everytime to get in
JAYDA RIVERS | Overall ExperienceGreat value for a great price, I am so happy with absolutely everything about my new unit.
sarah plant | First ImpressionsDanielle excellent service new lady still learning and training not so much she couldn’t help me more efficiently
Shannon Smith | First ImpressionsEveryone was so nice and helpful. I was frazzled and messed up my online order for my truck and storage rental and the staff was so friendly and helped me quickly. I’m very appreciative.
monica paulus | First ImpressionsThe alarm keep going off all the time we’re unloading. Very loud making our ears ring. There was glass and trash on the loading dock. The manager was very helpful and apologizing.
Robert Trace | First ImpressionsI did not rent from you
Yvette Mays | First ImpressionsI was never told how to actually check in so I set off the alarm the first time, that was after taking forever to figure out how to get access into the building the first time since I was using the wrong keypad. The staff was also more concerned with flirting and sharing their food than helping me. Next time I'll pat more to get better staff. Lastly, the sign out front said "1 month free storage with rental" and I never received that. Don't advertise something that won't be followed up on.
Joseph Hunter Hunter | Overall ExperienceThank you
therese wagner | Overall ExperienceOnly issues I had was checking in and out. Staff ridiculous. Check in- young man was super slow - took five minutes ( no exaggeration of time here) to go over my renters policy. I had handed him complete policy and he then was asking inane questions. (Long story short I had recently rented a unit from Cuy Falls Uhaul. That guy was awesome- looked over policy put info in computer and was done.) I was renting 2 units and told him I only needed to purchase 1 lock as I had another uhaul lock- he then proceeded to ask me 5- yes count them 5 if I was sure it was a uhaul lock. Incredulous that I could possibly own one. Check out same you man was there - I went to other employees desk - yeah no better. Slow as molasses - kinda rude. Insisting on looking at my pics when I said I would down load them on website them I needed to get going. Then we got to the lock questions and employee I had on check in pipes in and says “but are you sure locks are off? “ Ummm yes he again says are you sure- yep I gave him the death stare and he was like well you’d be surprised. Thinking I was done I turn to leave and I get the wait you got paperwork - and I have to wait while it’s being printed. Seriously I nicely told you I was in a rush -( family member being rushed into surgery) you couldn’t have hit the print button while insisting to look at pics and your fellow employee was drilling me about lock removal. Look I am sure you deal with all sorts of folks but I do not appreciate being treated like a moron - being asked the same question over and over. I also realize that staff doesn’t have much to do but that doesn’t mean they shouldn’t try to expedite customer service- even if there is no one else in line.
Robin Barnby | Overall ExperienceI lost my storage due to falling behind, and when you’re behind one payment Uhaul makes it impossible to catch up with all the extra fees and leans. Everything I had left in the world after my divorce and the death of my mother was in this storage. One would think I would be contacted so that my mother’s ashes could be returned and any other personal items. Also, I would like to know how much my storage was sold for and did it cover what was owed and if not what is the remaining balance? Thanks
crystal Hall | Overall ExperienceReally great guys that work their who are trying too help people with great service and attitude
Melvin Cantrell | First ImpressionsVery friendly and helpful staff
KEITH MIGDAL | Overall ExperienceThe first person that rented the unit to me rented me a unit that was already rented. They didn’t not inform me that I had to check in and out or I would loose access to my unit
Jackie Walkley | First ImpressionsMe cobraron y nunca me dijeron el porque me cobraron la cantidad
Gerardo Jimenez | First ImpressionsPurchased inside storage unit online. Entered the access code given and storage unit door alarmed when attempting access. Went back to Uhaul office and received a card to swipe for access. Storage unit door still alarmed when attempting access. Movers were not able to utilize area that would allow them to back in truck to flat area. Instead they had to pull up to garage and pull sofa and loveseat on a dolly up the stairs. These problems occurred even after watching the move in video. The staff in the office were very helpful and accommodating. Next time I would purchase unit in the store vs. online.
Tiffani Jackson | Online Move InThe reason why I had gotten a storage unit is because of my moving situation. I did not aspect to of had a storage unit with U-Haul this long. During the time with U-Haul, I was in a couple car accidents, seriously injured and caught the Covid Flu and was bed ridden for a couple of months. I did not mean to be behind on my rent but these things were negatively effecting me. The overall customer service with this location during my rental was extremely poor. Me having these issues, but still coming in and letting the manager know that I did plan on paying the balances was embarrassing. I did not want to be late on my payments. But the managers, etc. would change the rules of payment to the facility every so often; and it was too often. It seemed like depending on their mood, they'd tell me if I could make payments on the storage unit or I had to pay the balance in full. I've never experience this type of treatment anywhere else. They did not understand my financial or personal issues. They just looked at me as a person renting out a unit and forgot the fact PEOPLE THAT HAVE A NEED rents out units. Not just that, they by passed my extended time as a customer with U-Haul. I've had other instances, but they are irrelevant. The point is I could of still had a storage unit and the past due payment would of been paid down again if the staff at U-Uaul on Tallmadge Ave. did not change up with assisting their customers during difficult times.
Samuel E. Lindsey | Overall ExperienceFirst time storage renters, very satisfied with process and the staff at the Tallmadge store were very helpful and nice.
Deborah Koeppel | Overall ExperienceSome of the staff were super nice while some others were rude and disrespectful. Some of the instructions were difficult to follow as well. I reserved a 10 x 10 x 8 unit but when I arrived to pick up the lock and keys they said it was not available which is quite infuriating considering that I reserved a 10 x 10 x 8 unit. So they gave me two smaller units. But the units were clean and the close out process when moving the stuff out of the unit and ensuring the unit is clean and not damaged was simple and convenient.
Audrey Tesi | First ImpressionsYes the storage facility well lit very very clean overall experience with this facility A+ well done
STEVEN CANNADY | Overall ExperienceWe were directed to the wrong building by an employee. We tried calling uhaul for help but was put on a 20 min hold. Eventually we had to drive around the facility to look for the unit ourselves. My unit was in a small side building that didn’t even have a padlock so we had to ask an employee to open the door to access it. The small side building also had a small staircase and no ramp so we had to unload without the moving cart.
Phuong Tran | Online Move InPoor rating because reserved unit was not actually available and had to go to a different location for a unit! Unit suggested was not large enough!! VERY DISTRESSING!! Had to rent an additional unit - an expensive headache! Actually, an outrage! Why was I given a reservation when unit not actually available? I tell everyone I know about this hellish experience. What a way to do business. I feel cheated, and was also robbed of my time after a long drive from another state; and, I had to pay my movers and my driver a lot more money because of their additional time. This should never happen to anyone; but from what I have subsequently heard, it happens all the time at UHaul. Additionally, your estimates of truck sizes and unit sizes is hugely underestimated, thus, people don’t rent large enough trucks and storage units. These problems are serious and need fixing at the management level.
janet evans | First ImpressionsStaff was so friendly and helpful. I made an error in scheduling my storage unit online and they fixed ir for me and were just so kind.
Brittany Perego | First ImpressionsCharles and the folks at 800 Tallmadge facility/store were AWESOME!!
Sherry Warren | Overall ExperienceI have never witnessed such extensive mismanagement; this location is terrible. The manager in place at the time I rented the storage unit was a drug user and I discovered this was known to UHaul. She charged fees that weren’t applicable, she refused to respond, etc. I reported a problem with my account on numerous occasions, was due a refund equal to over three months of rent (at least) and NEVER received it despite being I promised it on several occasions. I made it clear I would pay only after the appropriate refund had been credited to my account. It never was. They closed my account when I was ill and in the hospital and informed me the contents would be sold. I will *never* patronize UHaul again nor will I ever recommend them. I will go out of my way to dissuade anyone from using them.
T Smith | Overall ExperienceAll employees were patient and helpful. Had a issue or something uncommon come up and the manager assisted took care of the issue Sorry I can’t remember his name but he went above and beyond any management I have experienced Also I deal with 2 to 3 storage managers a month
MARV NEAL | Overall ExperienceCharged full price for receiving improper equipment. Hindered the process of moving. Caused stress and money for a mover. No empathy from manager. No response from initial letter.
jessica harbin | First ImpressionsPleasant experience dealing with your company and team members. Thanks!!!
eric gillespe | Overall ExperienceWilliam Malog came to my rescue after a former manager screwed up the incoming money by not cashing the checks for 8 months. You can imagine all the ill feelings along with the headaches ,threats ,liens late charges from corprate. Wiliiam Malog is a people person and talks with you to work out a problem or issue. Uhaul is fortunate to have a person like him working with the team and customers.... Without the customers it would be No Haul...
George Tropeano | First ImpressionsManager William was the greatest...love the business. It was so helpful in my time of need. Sunny_diann@yahoo.com Sunday martin
Sunday Martin | Overall ExperienceWill and his team were awesome to work with! I will highly recommend!
Connie Clayton | Overall ExperienceCouldn’t get ahold of anyone to help me find my storage unit, the process of finding my storage unit was very stressful and not easy to find. Need better directions in finding unit for sure. The unit itself was clean and ready.
Erica Anderson | Online Move InAll was good except the garage door was broken and the elevator got stuck with some of my party in it.
Rodney Matthews | First ImpressionsThe only comment- I drove in through the automatic door, then, when leaving, it didn't seem to want to open. Another customer manually opened the door with the button opener.
Darlene Farnsworth | First ImpressionsJANAYA WAS VERY pleasant and professional. But I was overcharged several times because my payments wernt put through on the tenth and I always called in enough time. Is it my fault that your company doesn't respect your customers . I will never come back if it is truly possible
lavonne johnson | Overall ExperienceI purchased a 9x20 vehicle storage unit but when I arrived they said that they don’t have any and all that they had was open parking storage in their parking garage. They said that it happens all the time, people order a vehicle storage only to find out none are available. Also, they charged me the same price for a single parking spot in their open parking lot as the 9x20 storage unit. It should have been less expensive as it was smaller and not enclosed. Very bad experience.
David Reed | First ImpressionsThe only problem is that the access door can't be opened from outside so it is difficult to get your vehicle in and out. Without going on separately and opening door then pulling in. It could be an easy fix to make it work conveniently.
MICHAEL MURDOCCO | First ImpressionsStaff were more than helpful to my moving needs. They were Hospitable by all means and I recommend U-Haul to all my friends and Family that find themselves in need of a moving company! And will continue to do the same!!!
Veronica Hollingsworth | First Impressionsi would’ve given 5 stars but not sure if my key card works yet, otherwise the service was excellent.
Carol Brantley | First ImpressionsWe had a control climate unit. However we had furniture that was ruined because it looked like the floors had been wet.
samantha mccune | Overall ExperienceThe whole key card thing is super confusing…. And the staff can’t physically show you how it works jixhbun sure Is due to Covid restrictions
Christopher Hill | First ImpressionsYour facility was clean and well lit the only problem is when you try to call the office at the facility no one would pick up the phone. My mother had to go to the facility to pay her bill because she couldn’t get anyone on the phone to take care of it over the phone they would not answer the phone.
Mark Grund | Overall ExperienceStaff members were courteous knowledgeable and helpful.
TIMOTHY O'NEAL | First ImpressionsMike and Dave provided excellent service. I appreciate their hard work and great communication. They are a good team and I would recommend them to anyone needing movers. Excellent!
Sharon Smith | First ImpressionsN/A
Mary Higgins | Overall ExperienceThe unit we had was perfect for our storage needs. No problems to report except the rates kept increasing where we got to a point we had to move our stuff out. JF
Diane Fox | Overall ExperienceThe manager was very rude.
Markita Batties | Online Move InIf I need storage or a truck or trailer in the future I will definitely use you...thanks
Charles Ickey | Overall Experienceyour covid compliance and lack of staff made experience difficult.
THEODORE MACEJKO | First ImpressionsI walked in the Vernon Odom store and left 3 mins later, just horrible. Your Tallmadge Ave store was wonderful. Shane & Christina went above and beyond for my last minute moving needs. I am a supervisor of 24 employees and I would be proud to have employees like them on my team.
Deontae Cox | First ImpressionsWhen I picked up my furniture from the storage unit it was covered in mold and had rat droppings on it 2 pieces of furniture had been chewed by mice or rats!! I had to throw away a lot of furniture, I will NEVER use your storage space again!
Pheobe Bynum | Overall ExperienceConsider prorating rent, why pay a full month for 5 days. Found a mouse in my unit, no bait traps anywhere around.
Marilyn Pleasant | Overall ExperienceI was charged for a unit I never had access to. After reservo the unit, I was informed that the unit was only accessible during their office hours. However, the other units are available until 10pm. I decided to cancel the transaction. I was informed it was canceled and I would not be charged. I was charged. I have called SEVERAL times to get this resolved. The employees are extremely helpful as much as they can be. However, the manager is completely negligent when it comes to communication. Several employees have left my information behind and informed me she would reach back out to me. One of the employees even messaged her while I was there, then messaged her the day after again because she did not reach out to me. She still has yet to return a call and it’s been almost one month. This is the worst service I’ve ever received from a company that I did not receive merchandise from.
Kryshae Averette | Overall ExperienceI really liked the online move in process especially with life's ups and down. It really made it convient and easy to get a storage unit.
Deanna Wheeler | Online Move InAwesome service you offer. Keep up the good work!
Aaron White | Overall ExperienceThe associate was unclear in her communication as to where the building was located and gave me an access card that didn't work for my move in, but once that got straightened out, everything was fine.
Erin Billings | First ImpressionsMy unit was on the second floor, elevator was broke and down for 2 weeks. I had called several times to talk to someone, NO ONE called me back. Went into the Uhaul place 3x to try to get a date when it would be working, the people there had no idea. I had to pay movers 2x a deposit for moving revised had to cancel then had to pay extra rent at previous address because elevator was still not working when I had movers set up. I’m quite upset in extra costs I had to pay out because of this situation. Totally uncalled for.
Terra Johnson | Overall ExperienceStaff were very friendly and helpful. Christian Viland went above an beyond to get me a refund on my storage unit I had moved out of. Thank you Tallmadge U-haul April Halsell
April Halsell | Overall ExperienceEverybody was kind and courteous and made you feel very welcomed! I would definitely use U-Haul storage at E. Talmage Ave. again
Pamela Howes | Overall ExperienceI have come back to the Tallmadge Ave location to rent space from because of sub par care at other UHaul sites closer to my home. The team on Tallmadge Ave., have been excellent and I do recommend them to anyone who is in the area & asks. Suggestion. Get someone to smooth out the flooring in the beginning of the 1200 row in storage, the choppy & potholed cement section is hard to cross with a cart.
Donna Donaldson | Overall ExperienceI had a perfect experience. I price for storage was good. The facility was clean and has 24hr. access. The employees were knowledgeable and helpful. Couldn’t ask for more.
Warren Woolford | First ImpressionsI don't appreciate renting two trucks and being charged for a month of storage
RENEE SERINO | Overall Experiencethe woman that helped me with this rental was so competent, efficient, and friendly. also, the woman that we met near our storage unit was very friendly and knowledgeable.
Kenneth Fields | First ImpressionsLove the staff very nice. Will continue to do business there.keep up the good job
peggy hunt | First ImpressionsNo comment
Blanche Hamilton | Overall Experiencemy only concern would be better carts to hold boxes
Reginald Young | Overall ExperienceI had a storage unit from 2013 until 8/2020 and they over charged me repeatedly, never notified me my lock was on wrong which the door just opened up to my unit and I had some of the WORST customer service phone calls about my due date at which they continue to over charge me monthly. Just an overall bad experience with this location!
DETRA ARMSTRONG | Overall ExperienceExcellent job, straighting out my account and storage unit. Excellent customer service from Danielle. She solved the problem.
Lynn Bundorf-Taylor | First ImpressionsI have rented at this location for the last 3 years. In December 2019 Costumer service at this lococation and lack of consideration for long term costomer service became a serious problem. I happy to say with a new Mananger Christine and Danielle, Customer service is again excellent and they were able to straighten out my account. The reason of the poor rating is a total reflection of past management, and the failure to correct my account.
Lynn A Bundorf Taylor | Overall ExperienceThe location was extremely clean, the staff was very very helpful and courteous. The location was very easy to get to and very easy to access my storage room. I would highly recommend this facility and the two separate employees that helped me were exemplary! A+++++
REBECCA HEMMEN | First ImpressionsExtremely satisfied with Uhaul storage facility and the staff.
LACHANTI DAVIS-WEEMS | Overall ExperienceStaff was very friendly
Celeste Sykes | Overall ExperienceGreat employees, the young woman that helped me when I rented unit was super helpful. Very caring I had lost my dad the day before. I will and would recommend this facility to anyone. Thank you Michelle
Michelle Lambacher | Overall ExperienceFor whatever reason my reservation number wasn’t showing on system. The young woman that helped me, was very patient helping me.
Michelle Lambacher | First ImpressionsThe Manager On Tallmadge waa Great
raquel underwood | Overall ExperienceDanielle is an exceptional staff member. Every time we came in and were fortunate enough to work with her, she went above and beyond. Her attitude is always very pleasant, and she is very thorough and makes sure our orders are processed correctly. Thank you Danielle!!
Chizram or Immanuel Chuzumara CHUZUMARA | Overall ExperienceI have rented 2 plus storage units on Talmadge Ave. since August 8, 2017. I was quite satisfied with both the management and the facilty until June of 2019. The Facility did remain both clean and secure. The availably of carts and lack of customer service was zero. The Mangement is the problem. U haul Mangement seems to think Customer Service, stops as soon at a move in and a storage area is rented on an auto deduct. Danielle did an excellent job handling my move out of two storage units. She handled my account, rental equipment and provided excellent customer service. Her only limit was Management. An employee should never be put in that position.. I will be reviewing the total my cost doing business with U haul and whether I will continue to have a working business relationship with U haul in the future. I have Unit 1170 until 6/10/ 2020. This UHAUL Facility and Management has had ample time and to provide both fair compensation and costumer service and resolve any disputes on Units 1290 and Unit 1194 and chose not too. That was quite plain from 3/07/ 2020 until 5/10/2020.
Lynn A Bundorf Taylor | Overall ExperienceGreat customer service. Easy and secure in and out 24hr access to storage unit. Thank you!
Tim Zuchowski | Overall ExperienceThe staff was very helpful, kind and courteous.
amy mcpeek | First ImpressionsThe woman in charge of cleaning and manager of storage facility is very helpful ,friendly,and thorough also very approachable.
lawana chisolm | Overall ExperienceGreat , clean location.
uhaul storage | First ImpressionsThe employee was very helpful.
Darrell Brooks | First ImpressionsWhen I got to my unit it was lock by u they said I was over due on rent I was payed until next month April 2 u still put your lock on it so I couldn't get in
Kathleen Frey | Overall ExperienceYou will not be disappointed
Lakema Cowan | Overall ExperienceI appreciate the service and the one month of space, via renting a U-Haul truck. Where can I take trash to, as I clear out my storage? Thank you, Ms. Simone Walton
Simone Walton | First ImpressionsThe associate was very nice and polite and she was very helpful
eric harper | First ImpressionsVery professional and clean
cynthia minter | First ImpressionsIt's too bad people are such slobs when you go into the storage the area was trashy. This was the first time I think maybe they just hadn't gotten around to cleaning. But overall it is a clean facilit
Wanda Radcliff | Overall ExperienceThe transaction went smoothly I was very satisfied
Wanda Radcliff | First ImpressionsIt went very smoothly
Stanley Massey | First ImpressionsCora, Danielle, Cindy were professional, polite and helpful. It was a pleasure working with them.
Debra Hardy | Overall ExperienceGreat team always helpful will rent from them again
Keith Smith | Overall ExperienceWhen renting a storage unit make sure you receive your access card.
Claudia Coleman | Overall ExperienceThis is the second year I have my bike in storage. Love that is inside
Drew Krobusek | First ImpressionsThe performance of the staff, both individuals, on Saturday, September 14th at 2:29 pm will impact your profitability, if not addressed. They will impact profits.
Claudia Coleman | First ImpressionsIn between apartments, the staff was very helpful and location was convenient.
Mark Burris | Overall ExperienceMy truck broke down and they refused to give me a like truck(company policy) . THERE WAS THREE OF US AND THEY GAVE ME A TRUCK THAT ONLY TWO COULD RIDE IN !!!!!! They saw no problem with that
Lance Tucker | Overall ExperienceSuited my needs perfectly. Well maintained.
Terry Trubatch | Overall ExperienceGreat service
Ronald Tichon | Overall ExperienceFree one month storage for the contents of your truck is a myth. You are only entitled to whatever the largest size single unit they have and they can charge you for whatever extra space you need.
peter Neils | First ImpressionsGreat service!
Peggy Woodson | First Impressionsalways do a good job
jillian Arrowood | Overall ExperienceVery helpful location--would definitely recommend this place
Lance Tucker | First ImpressionsThe computer/pin pads are horrible. Always an issue when trying to pay or answer questions on the pin pads. Main hold up when try to move in & out fast.
Danielle Anna | Overall ExperienceI needed climate control storage. This facility provided all that I needed, and was well run.
sam chambers | Overall ExperienceGreat.
Richard Humphrey | Overall Experience.
benjamin tincher | Overall Experienceservice was great just time consuming. feels as if the location is understaffed. i personally assited a customer upon waiting to get the confirmation of dropping off the rental truck
krystle starner | First ImpressionsWhen the truck I wanted at the location I choose wasn't available they let me know and got me to a location that was. They also were very helpful in checking in and out
Susan DeHoff | First ImpressionsIt took a couple of days to achieve setting up my space rental, as calling by phone they could not locate my information.
Pamela Woodall Caine | ReservationGreat Service
Jeffrey White | Overall ExperienceGreat place to rent from.
joanne denious | Overall ExperienceEveryone was really nice and helpful
Carmelita Stivers | Overall ExperienceVery helpful
CRYSTAL DAVIS | ReservationJonathan and Jessica are very helpful and knowledgeable. Good team
brenda knowles | ReservationDisorganized. Staff very critical of manager. Manager was disorganized.
Thomas Veraldi | Overall ExperienceI am confused about your rating system, I had an U Box at my home, I did not go to a facility. The U Box was clean, delivery hours were good, yes, I would recommend using an U Box for home renos.
Carely Nichols | Overall ExperienceThey gave me the storage space that i needed and i truly appreciate it especially after the Uhaul on Wooster messed up my reservation thank you Tallmadge Uhaul for helping me.
Carmelita Stivers | ReservationThe manager (I believe his name is John) was always helpful and friendly!
lacy dean | Overall ExperienceThey were amazing. Accommodated all my needs even when they changed midway through our agreement
MICHELE MILLER | Overall ExperienceThe General Manager, John, didn't think that communications with the customer are important. Instead of calling me to schedule the delivery of the U-Box, he texted me. That is not acceptable.
Bruce Eitman | Overall ExperienceDisorganized, Did not know where my UBox was or even if it had arrived. Negative comments about fellow workers. Also, my UBox was missing for over two weeks and no communication. Very disappointed.
Thomas Veraldi | Overall Experiencevery good
Mark Jurman | Overall ExperienceFriendly and informative staff.
NANCY BRACHER | ReservationThank you for everything!
Brent Reichert | Overall ExperienceI am recovering from cancer and have been in the hospital and rehab center for 7 months now and that was not taken into consideration and I lost my unit and belongings that were near an dear to me.
patrick thompson | Overall ExperienceUhaul has the worst customer service.I made five calls over two months.I was told that someone would get back to me each time and no one did. they are very rude at this place.Never using Uhaul again.
Nicholas Butler | Overall ExperienceGood service
dorothy twyman | Overall ExperienceN/A
LATALIA JONES | Overall ExperienceJohn was awesome as was his female assistant!
Linus Clotworthy | Overall Experiencethe tallmadge rd u haul akron oh. was by far my best experience with u haul.
Steven D Lewis Jr | Overall Experience