Customer did not leave a comment.
Melvin M- New Jersey NJ
- East Brunswick
- 08816
Customer Reviews for U-Haul Moving & Storage of East Brunswick
(Located just south of West Ferris Street)
Services at this Location:
Contact Us
397 State Rte 18East Brunswick, NJ 08816
(Located just south of West Ferris Street)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Douglas H- Rating:
- 5.0
Customer did not leave a comment.
Joe i- Rating:
- 5.0
Customer did not leave a comment.
Raviv M- Rating:
- 4.0
No improvement need. The staff was professional, very courteous and understanding to my needs. As a matter it was a pleasure dealing with them.
THOMAS L- Rating:
- 4.0
The manager Jacob was truly amazing he went out of his way to explain things in detail due to myself having a brain Injury. He is the real definition of how a manager takes care of his customers and train his newer employee's. If it wasn’t for the way he knew the proper way to treat his customers and resolve issues with a professional manner as well as a respectful approach. Thank you again for alll your help!
Tiffany L | Overall Experience- Rating:
- 5.0
great service easy to work with simple billing
Michael M | Overall Experience- Rating:
- 5.0
Place to wait, coffee.
Vyas S- Rating:
- 5.0
Customer did not leave a comment.
Rafael D- Rating:
- 5.0
Customer did not leave a comment.
DARIOUS S- Rating:
- 1.0
Daniel was rude and nasty… horrible customer service
Antonio C- Rating:
- 5.0
The did great
David S- Rating:
- 1.0
I was charged an extra day for no reason. Staff did not report the trailer was returned the day I brought it back.
Vincent N- Rating:
- 4.0
Customer did not leave a comment.
ERVINR S- Rating:
- 5.0
Customer did not leave a comment.
Michael P- Rating:
- 5.0
Everything went great. Short wait in, short wait out. Same young man assisted at both ends and he could not have been more pleasant and professional. Equipment was worn but no issues.
William P- Rating:
- 5.0
Customer did not leave a comment.
Eneim A- Rating:
- 5.0
Customer did not leave a comment.
Lenore C- Rating:
- 3.0
Computer issues and understaffed location lead to a long wait time for returning the rental.
Kayla J- Rating:
- 5.0
Excellent service everyone was very friendly and helpful. Very nice experience
Anshumi T- Rating:
- 5.0
Customer did not leave a comment.
Barry E- Rating:
- 5.0
The truck was so old - lights kept flickering throughout the dashboard
Dana G- Rating:
- 5.0
Customer did not leave a comment.
Hugh B- Rating:
- 5.0
Customer did not leave a comment.
Gaston P- Rating:
- 5.0
Nothing. Easy to reserve, pick up and return.
William H- Rating:
- 5.0
Customer did not leave a comment.
tracey d- Rating:
- 5.0
The staff was excellent
Raymond S- Rating:
- 4.0
Be more considerate to weather conditions. Charged $110 for late drop off. Equipment was late do to heavy snow and hail.
Kevin C- Rating:
- 2.0
Customer did not leave a comment.
June C | Overall Experience- Rating:
- 5.0
Have a better after hours check in process. Not everyone has reliable internet/online access.
Indie C- Rating:
- 5.0
Customer did not leave a comment.
Harry P- Rating:
- 5.0
Staff very informative. Patient staff.
THOMAS L | First Impressions- Rating:
- 1.0
The $19.95 van for 1 day was actually $150. There was some nasty liquid in the back, the tire sensors were broken and they charged me for mileage I did not use. NEVER again will I rent from U-Haul.
david r- Rating:
- 5.0
Customer did not leave a comment.
Jennifer E- Rating:
- 5.0
Customer did not leave a comment.
shelia S- Rating:
- 5.0
Customer did not leave a comment.
dan n- Rating:
- 4.0
Very good service
JOHN B- Rating:
- 5.0
Customer did not leave a comment.
milton g- Rating:
- 5.0
Customer did not leave a comment.
Anna T | First Impressions- Rating:
- 5.0
Nothing
John H- Rating:
- 5.0
Everything perfect!
allen u- Rating:
- 5.0
Drop off was effortless!
Kimberly G- Rating:
- 5.0
Customer did not leave a comment.
Molly O- Rating:
- 5.0
Prompt phone calls by Jacob for scheduling. Proactive recommendation & arrangements for the right wiring kit from another location. Walkthrough of installation & options for trailer ball mounts.
Vickrant G- Rating:
- 5.0
Customer Agent was friendly, hospitable and knowledgeable in my interactions with him at checkout.
Michael W- Rating:
- 3.0
The truck was clean. However the truck should not be on the road. The brakes were absolutely awful and dangerous. Especially in the rain. Customer service is a joke. The first employee quoted me a third of the actual price, not asking me important information. The second guy at rental day basically didn’t care about the lack of communication. It is also not clear advertising, the prices are more expensive on weekends, again something they don’t tell you.
Ariel B- Rating:
- 5.0
Customer did not leave a comment.
irving s- Rating:
- 5.0
Wow! What an awesome experience. The gentlemen working there could not have been nicer. The facility was super clean and comfortable (I was waiting for a hitch install) Roger Newhardt had my hitch installed super quickly. He explained everything to me in detail. I would absolutely reccomend this facility!!!
William K- Rating:
- 5.0
I was a little concerned that the check engine light was on and I was told not to worry about it and it was only that the gas cap needed to be changed. In the guys defense, he did offer another truck, but I was pressed for time so I settled for the truck I was occupying. This is the second time renting from this location, Next time, I may pay the extra $20 so I would have the liberty to return the truck the following morning.
Patrick W- Rating:
- 5.0
The truck smelled like cigarettes is my only complaint. I advised the people at the desk when I brought the truck back.
Carol H- Rating:
- 4.0
The vehicle was clean but had transmission issues. It ran but downshifted very roughly.
Kenneth L- Rating:
- 5.0
I think everything you are doing now its good no need to improve anything
Jaime A- Rating:
- 5.0
Customer did not leave a comment.
Bob Z- Rating:
- 5.0
FRIENDLY, CLEAN PLACE AND VERY HELPFUL. FULLY STOCKED ON ITEMS YOU NEED FOR MOVING. RENTED A CARGO VAN FOR TWO DAYS AND IT WAS VERY CLEAN AND WELL MAINTAINED.
Anthony M- Rating:
- 1.0
Uhaul at -397 State Rte 18 NJ, East Brunswick NJ 08816 is a pretty bad experience. Even if there is a small sticker that isa tore they charge you hefty, so pls take a complete video of the vehicle before taking the vehicle. There will be some unnoticeable damages that cannot catch the eye - they will charge you once you return the vehicle... and they say you have to watch these before taking the vehicle.... Better to go with some other moving other than U-HAUL.
Satish K- Rating:
- 5.0
Customer did not leave a comment.
Anthony A- Rating:
- 5.0
Customer did not leave a comment.
Frederick F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Muhammad R- Rating:
- 5.0
Customer did not leave a comment.
Joanne V- Rating:
- 5.0
Customer did not leave a comment.
andre l- Rating:
- 5.0
Customer did not leave a comment.
John D- Rating:
- 4.0
The stuff was very friendly and helpful.
Valentyna H- Rating:
- 5.0
Customer did not leave a comment.
Chris S- Rating:
- 5.0
Customer did not leave a comment.
Moiz C- Rating:
- 5.0
They were very nice and accommodating, and explained everything very clearly. Very professional. I will go back there for future if I ever needed a new hole again or storage.
Chris S | Overall Experience- Rating:
- 5.0
I work long days myself soI office hours are inconvenient so I usually wind up coming in a saturday if I need office
Kim R | First Impressions- Rating:
- 5.0
No comment
JOANNE K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David P- Rating:
- 4.0
Staff extremely helpful and friendly
KENNETH E- Rating:
- 5.0
Customer did not leave a comment.
Vanessa M- Rating:
- 3.0
Customer did not leave a comment.
DAWN P | Overall Experience- Rating:
- 5.0
Thank you.
Patricia L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jean B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vladimir B- Rating:
- 4.0
Customer did not leave a comment.
Camryn W- Rating:
- 5.0
the service was outstanding, people where very friendly and knowledgeable about the product. Good bunch of guys
Paul G- Rating:
- 5.0
Customer did not leave a comment.
Robert J- Rating:
- 1.0
The truck was not even there. I had to go back multiple times to get it corrected. This was not a smooth process.
Gregory B- Rating:
- 5.0
Customer did not leave a comment.
Michael Z- Rating:
- 5.0
Customer did not leave a comment.
John M- Rating:
- 5.0
Customer did not leave a comment.
Melvin M- Rating:
- 5.0
Customer did not leave a comment.
terrase c- Rating:
- 5.0
Customer did not leave a comment.
Eric L- Rating:
- 5.0
Took longer than I liked (but I had not idea) but it looks like a very good job. Made my hatchback MUCH more useful. Very glad I did it!
bill g- Rating:
- 4.0
Customer did not leave a comment.
Corey D- Rating:
- 5.0
Customer did not leave a comment.
Angel R- Rating:
- 5.0
get a tv for custermers to pass the time, when they wait.
john t- Rating:
- 5.0
Customer did not leave a comment.
BEATRIZ V | First Impressions- Rating:
- 5.0
Excellent Service
Oscar J- Rating:
- 5.0
Rodger and your staff were extremely helpful everything they did was perfect thank you
Linda A- Rating:
- 5.0
Customer did not leave a comment.
nick b- Rating:
- 5.0
Windshield wipers were dry rotted and had no washer fluid. Straps of rubber were just having from the wiper blade.
tom s- Rating:
- 4.0
The car transporter had broken straps that I didn't notice until I arrived to transport my vehicle. I had to buy addition straps to secure the car to transport the vehicle safely. I reported this serious condition when I returned the transporter, but no concessions were made. Not very good customer care, since I rent from u haul alot.
KENNETH B- Rating:
- 5.0
Great job
Callender C- Rating:
- 5.0
The gentleman did not examine the running lights before I left. I was in VA before someone told me I had a brake light out. No autopsy, no foul. This is not something that should be overlooked though.
Steven V- Rating:
- 5.0
Customer did not leave a comment.
Timothy M- Rating:
- 5.0
Thank you so much for everything you you guys the best
EMELL S- Rating:
- 5.0
Customer did not leave a comment.
Silvie H- Rating:
- 5.0
Customer did not leave a comment.
Carla L- Rating:
- 4.0
Excellent service and process overall is very easy. The store itself has everything you need to move, and prices are reasonable. I highly recommend!
JoAnne C- Rating:
- 4.0
Customer did not leave a comment.
Colleen C- Rating:
- 3.0
Customer did not leave a comment.
Greg K | Overall Experience- Rating:
- 4.0
Maintain your vehicles! Rented a 15 ft box truck today and was terrified. Steering wheel was off and the steering clearly had issues. For a truck that big, steering and brakes should be maintained
Greg K- Rating:
- 5.0
Customer did not leave a comment.
orlando g- Rating:
- 5.0
The pick up and drop off were easy and quick. The moving truck was in a great condition. Thanks to staff of U-Haul East Brunswick.
Jin M- Rating:
- 5.0
Customer did not leave a comment.
Laura B- Rating:
- 5.0
Customer did not leave a comment.
PATRICIO B- Rating:
- 5.0
Customer did not leave a comment.
Trudi T- Rating:
- 5.0
Customer did not leave a comment.
Victor C- Rating:
- 5.0
Customer did not leave a comment.
Joseph C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Didier T- Rating:
- 5.0
Everyone was very helpful for what was a stressful situation for me. Thank You So Very Much. MaryAnn
maryann k | First Impressions- Rating:
- 5.0
Overall, I was very satisfied with the customer service and the speed of the installlation. It was an excellent experience.
Jorge C- Rating:
- 4.0
Customer did not leave a comment.
Vivek V- Rating:
- 5.0
Customer did not leave a comment.
LOUIS C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Yossef Y- Rating:
- 5.0
Friendly, very knowledgeable & clean
melanie a- Rating:
- 5.0
Jacob helped me rent a storage unit amd was awesome! Roger did my hitch and everything looks great!
Daniel S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
dwayne h | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KAREN K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christine B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Betty P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael k | First Impressions- Rating:
- 2.0
It was fine once we got in but when we arrived with all our belongings, after hours but we'd already rented a unit online, the unit (on the first floor) was locked. No one could help - we had to rent another unit online (this time only available was upstairs) and move our stuff there and then talk to someone the next day to cancel the first unit. No one seemed particularly surprised or apologetic about the experience. So no, it wasn't great and we'll be cautious about renting from Uhaul again.
Jonathan B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Igor I | Overall Experience- Rating:
- 1.0
I got 10 text messages about filling out this survey, 4 of which after I asked the text messages to stop. I even got an 11th text while filling this out. That is insanely annoying and the reason I am giving this a poor rating, no one wants this many texts about a dumb survey.
Christine B | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
AFOLABI W | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
PAVIN G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
ANGELICA N | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
CARMELO M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Seth S | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Pavin A | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
bill d | First Impressions- Rating:
- 1.0
So far, terrible. We got there and there was a lock on the unit. We'd registered in advance and paid so we arrived after the office was closed but while the facility was still open. UHaul customer service could only suggest renting another unit which we did (so we've now paid for a unit we couldn't access and a second where all our belongings have been stored). We'll call this morning to request a refund on the first unit.
JONATHAN B | Online Move In- Rating:
- 5.0
Staff was very helpful and knowledgeable
Yigal O | First Impressions- Rating:
- 5.0
Overall I was very pleased. No hidden charges
Conchita C | Overall Experience- Rating:
- 4.0
need a restroom in storage area due to after hours restroom break. Other than that, it was great
Ilya H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lauren A | Online Move In- Rating:
- 5.0
Great. Staff crew
DWAYNE C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
juan b | Online Move In- Rating:
- 5.0
Very helpful staff
david s | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Willie C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
OSCAR F | Overall Experience- Rating:
- 5.0
The customer service was excellent, everyone was really nice and helpful. However, we had more stuff than we thought for the storage unit we rented. Once we called back to cancel the unit and get a refund, the customer representative was very helpful as well. Thank you all.
Cloyd C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
alexandria h | Overall Experience- Rating:
- 5.0
I've been with them for 5yrs and they've been great working with me on times of hardship. Thank You!!
elaine l | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ray L | Overall Experience- Rating:
- 5.0
I would definitely recommend. Thank you
Monica J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
madelyin S | Overall Experience- Rating:
- 5.0
Good customer service team
ulanda e | First Impressions- Rating:
- 4.0
Easy access!!
Kevin h | Overall Experience- Rating:
- 5.0
Very friendly and helpful staff, especially Jackie, at the East Brunswick NJ 08816 UHaul. Thanks guys.
Mario B | Overall Experience- Rating:
- 5.0
Courteous and helpful staff , convenient storage ,no worries
John M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
David F | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
JOSE T | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
NADIA L | Overall Experience- Rating:
- 3.0
Dark by outside storage unit drop my keys could not find for hours
Jose R | Overall Experience- Rating:
- 5.0
Michael was a pro .. helped me every step of the way
John M | First Impressions- Rating:
- 5.0
Always a great experience here.
Sammy V | First Impressions- Rating:
- 5.0
Your staff at the East Brunswick facility have been very helpful. I want to esp. mention Lai. When I lost my gate card, Lai helped with a copy of it. She was always nice and courteous. We also want to thank Kyle and your front people for the attention he and they had given to us. Kyle helped us with pro-rating the charges since we have only used two or three days of the following month. We felt safe at the storage space that we rented. The after - office hours access to the storage has been a tremendous help to us. We want to thank all of U-Haul's friendly staff.
maria B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dorothy C | Overall Experience- Rating:
- 2.0
I believe paying a whole month when only 4 days of the month was used in a subsequent month is unjust. It should be prorated or a truck on move out should be discounted. As such, I wouldn’t recommend uhaul’s storage as I know there are facilities that prorate monthly rent upon move out
Thomas S | Overall Experience- Rating:
- 5.0
I had my storage unit for 10 years and never had any issues with anything. Very secure, clean and well lit. I would not hesitate to recommend this facility or to use it again myself if need be.
ALEXANDER R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marie M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Samantha S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Larry K | First Impressions- Rating:
- 5.0
There was confusion re: storage, but Jackie got it all straighten out! She's the best.
Janice W | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Eldad K | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Keyla L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Maribel D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janice W | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kevin M | Overall Experience- Rating:
- 5.0
The service was great. The staff was always very friendly and helpful. The premises were always clean and safe.
Guillermo S | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Dwayne C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edwin S | Overall Experience- Rating:
- 5.0
Kyle was awesome! Super helpful and professional.
Elizabeth M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rahsan G | Overall Experience- Rating:
- 5.0
The staff member that helped us Friday evening was kind and helpful.
Toni C | Overall Experience- Rating:
- 5.0
The move in experience very easy access all right got the light on here come
Conchita C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jose M | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Vernon B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KENNETH P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CRYSTAL D | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
robert r | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Rizwan K | Overall Experience- Rating:
- 5.0
😄
STEVEN P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
eileen c | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Judy L | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shawn J | First Impressions- Rating:
- 5.0
Holly was amazing more employees like her this company is going to above and beyond it’s expectations
MARAT F | First Impressions- Rating:
- 5.0
Thank you for your service in the time that I needed it.
George R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Linda H | Overall Experience- Rating:
- 1.0
I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.
Rebecca F | First Impressions- Rating:
- 1.0
I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.
Rebecca F | Overall Experience- Rating:
- 5.0
I currently rent three storage units. I have never been disappointed in the service I receive.
Amanda C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DESMOND L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Victoria H | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
ARIANA T | Overall Experience- Rating:
- 5.0
Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.
Lydia R | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anael F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ed W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lori P | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony S | Overall Experience- Rating:
- 5.0
Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck
SANDRA B | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
David F | First Impressions- Rating:
- 5.0
Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!
JANET J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
REINALDO S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
katherine v | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jlann e | Overall Experience- Rating:
- 5.0
the guy that helped me was great. I wish he worked for me
scott f | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Steve M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
EDI R | First Impressions- Rating:
- 5.0
I’m very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.
FERNANDO J | Overall Experience- Rating:
- 5.0
helpful and friendly staff
KWAKU G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph M | Overall Experience- Rating:
- 1.0
Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .
Cheryl S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Daxian L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael G | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
GERALD M | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
VINCE G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Holly R | First Impressions- Rating:
- 5.0
Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.
Maria G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Daxian L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KRISTOPHER W | Overall Experience- Rating:
- 4.0
The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks
venessa m | Overall Experience- Rating:
- 4.0
This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul
Adriene B | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Alexander A | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Anthony S | Overall Experience- Rating:
- 1.0
There is an Asian lady that works there that is SUPER rude. She wouldn’t look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER
Shaylah J | First Impressions- Rating:
- 1.0
I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com
Anthony S | First Impressions- Rating:
- 5.0
rep was extremely knowledgeable and helpful
Trish M | First Impressions- Rating:
- 5.0
Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.
June K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
laura r | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alexandre K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Saji T | Overall Experience- Rating:
- 5.0
From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.
Teri S | First Impressions- Rating:
- 2.0
The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.
HELENE G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
William M | Overall Experience- Rating:
- 5.0
My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.
victor m | Overall Experience- Rating:
- 3.0
Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.
Dean M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Denise B | Overall Experience- Rating:
- 5.0
Very friendly staff. Extremely helpful!
Richard W | First Impressions- Rating:
- 5.0
You need larger units.
Marilyn D | First Impressions- Rating:
- 5.0
Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++
john m | First Impressions- Rating:
- 2.0
When I first got there my code didn’t work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn’t have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don’t think I will stay long storing my stuff there.
Stay A | Online Move In- Rating:
- 1.0
The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I’ve ever met. She called me & told me to come back to the store, which I was told I didn’t need to do, didn’t understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.
Jacqueline F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
andojo o | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jonathan C | First Impressions- Rating:
- 5.0
Staff was very friendly and helpful, facility is clean.
Adriene B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TAMMY N | First Impressions- Rating:
- 5.0
Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.
mark G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
howard m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JoAnn R | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Nichol L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kevin O | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jeanine D | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Cierra W | Overall Experience- Rating:
- 5.0
Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They’ve helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B
evonne b | First Impressions- Rating:
- 5.0
.
Dmytro H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
laura r | First Impressions- Rating:
- 5.0
Always helpful and responsive Excellent ending with Jackie during final days
KENNETH M | Overall Experience- Rating:
- 5.0
The front desk personnel was very helpful and knowledgeable.
sharath p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Jesus S | First Impressions- Rating:
- 4.0
We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don’t do.
howard c | Overall Experience- Rating:
- 1.0
Wasn’t able to access immediately or at different times. Had to pay almost double for 5 more feet.
Mencia F | First Impressions- Rating:
- 5.0
The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ
James J | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Fiona G | Overall Experience- Rating:
- 1.0
It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.
David G | Overall Experience- Rating:
- 2.0
Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..
LISANDRO G | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Judy G | First Impressions- Rating:
- 5.0
This place was great the staff always friendly and willing to work with you. No complaints from me!
MATHEW D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Thomas P | Overall Experience- Rating:
- 5.0
I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!
Akita J | First Impressions- Rating:
- 5.0
The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.
Ademola S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DEMOND J | Overall Experience- Rating:
- 1.0
Staff was rude. Did not make the check in process easy
vijay v | First Impressions- Rating:
- 3.0
I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.
Chester B | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mark S | Overall Experience- Rating:
- 5.0
Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally
David K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JoAnn R | First Impressions- Rating:
- 5.0
Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you! 💐
Judith H | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Barbara G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL L | Overall Experience- Rating:
- 5.0
Very helpful staff also equipment was clean
LORETTA C | First Impressions- Rating:
- 2.0
Over priced ! Won’t be using U-Haul or their storage again !
Tyshawn J | Overall Experience- Rating:
- 1.0
For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I’m sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you’re facility is ok but as people you fail miserably.
TRACY L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KYLE B | First Impressions- Rating:
- 3.0
Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.
Jacquelyn D | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LILLIAN R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Winifred J | Overall Experience- Rating:
- 5.0
Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks
Judith C | First Impressions- Rating:
- 5.0
It was a great experience. No complaints.
CHRISTOPHER R | Overall Experience- Rating:
- 5.0
Best U Haul i have ever worked with
Patricia I | Overall Experience- Rating:
- 5.0
Are very thorough with all they do
rachel f | Overall Experience- Rating:
- 5.0
Great helpful service
GARRICK M | First Impressions- Rating:
- 5.0
Good storage, good people
Mark L | Overall Experience- Rating:
- 5.0
Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.
margarita g | Overall Experience- Rating:
- 4.0
Knowledgable staff
Ronald J | First Impressions- Rating:
- 1.0
Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.
larry t | First Impressions- Rating:
- 5.0
well run and easy rentals
Laura A | Overall Experience- Rating:
- 5.0
Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.
Lois F | First Impressions- Rating:
- 4.0
The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question
Philip B | Overall Experience- Rating:
- 4.0
The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.
ira B | Overall Experience- Rating:
- 5.0
Pleasure doing business with you. Will be back if future storage needs arise
Edna S | Overall Experience- Rating:
- 5.0
Jackie was extremely helpful as was Fred
Fred R | Overall Experience- Rating:
- 5.0
The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.
Marco F | Overall Experience- Rating:
- 5.0
All staff was very helpful and I needed assistance and storage unit was clean n dry.
Dorothy M | Overall Experience- Rating:
- 5.0
clean nice place, unit clean, staff friendly
Laura A | First Impressions- Rating:
- 4.0
Great service and nice people
STEVEN B | First Impressions- Rating:
- 4.0
The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.
Nancy R | Overall Experience- Rating:
- 5.0
the young lady that helped us was extremely knowledgeable of available units and was extremely helpful
Fred R | First Impressions- Rating:
- 5.0
Lai was very friendly, and was very clear and thorough with instructions
Christopher O | Overall Experience- Rating:
- 3.0
The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn’t seem like much, but in terms of volume it can be significant and you don’t get what you pay for.
Michael D | First Impressions- Rating:
- 5.0
No complaints
MARJORIE O | Overall Experience- Rating:
- 5.0
Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta
Brendon S | First Impressions- Rating:
- 5.0
Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.
Joyce P | First Impressions- Rating:
- 5.0
Thank you!
Simina P | Overall Experience- Rating:
- 5.0
Staff pleasant and helpful - positively will recommend to others..
Beverly L | Overall Experience- Rating:
- 5.0
even though that office is busy, the staff is friendly knowledgable and efficient
Harry k | Overall Experience- Rating:
- 1.0
Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore
David K | First Impressions- Rating:
- 1.0
Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!
ANGELA F | Overall Experience- Rating:
- 1.0
I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $
CAMEO R | Overall Experience- Rating:
- 5.0
Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine
Catherine S | First Impressions- Rating:
- 5.0
Very knowledgeable and understanding crew
Regina S | Overall Experience- Rating:
- 5.0
Very friendly and efficient
Michelle E | Reservation- Rating:
- 5.0
I would certainly return.
danny y | Overall Experience- Rating:
- 5.0
Ashley was very very helpful
Kim R | Reservation- Rating:
- 5.0
Easy, good price, professional. And Fred, the manager, very nice and kind
Federica S | Reservation- Rating:
- 5.0
The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.
Amy C | Overall Experience- Rating:
- 5.0
The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage
JULIET R | Overall Experience- Rating:
- 4.0
I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.
Ronald C | Overall ExperienceAdditional Services at this Location
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