Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, took the time to show me the unit so I could see the size and really get the space
Jill Dail
|
First Impressions
Rating:
5.0
Manager Samantha was extremely helpful and courteous.
Shawn Abbsi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA WALINSKI
|
First Impressions
Rating:
5.0
Nothing the installer was great.
Raymond Lardani
Rating:
5.0
Drivers side rear mirror was loose and constantly shifted. Is there a tool available?
David Ray
Rating:
4.0
Customer did not leave a comment.
gloria ross
Rating:
5.0
Customer did not leave a comment.
BONNIE GREEN
Rating:
4.0
Customer did not leave a comment.
GLORIA ROSS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa sutton
|
First Impressions
Rating:
5.0
Would be great if you had backup cameras on your equipment!
David Ray
Rating:
5.0
In site process fairly quick and easy. Online reservation process, while relatively easy, too long to go through all the options and decline each page - also note the a lower “no thank you” link did not advance page to finish reservations - realized there was another link on top of page that did work
Doug Kujat
Rating:
5.0
Great customer service
robin jones
Rating:
5.0
Customer did not leave a comment.
Russell Berard
Rating:
5.0
Customer did not leave a comment.
Harry Dwyer
Rating:
5.0
Customer did not leave a comment.
Nancy Walker
Rating:
5.0
Customer did not leave a comment.
James Cox
Rating:
5.0
The facility was huge. Well stocked and the two women were extremely helpful. Although one was a trainee who was doing her very best, but had a lot of questions. The one woman in charge was trying to help for people at the same time. They were extremely efficient but overworked. Extremely courteous.
siobhan archard
Rating:
5.0
Very good
Ramu Ravella
Rating:
5.0
Customer did not leave a comment.
John Cantville
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Cantville
Rating:
5.0
Customer did not leave a comment.
Roderick Purnell
Rating:
5.0
Customer did not leave a comment.
LaTanya Wilkerson
Rating:
5.0
Customer did not leave a comment.
Crystal Yockey
Rating:
5.0
Customer did not leave a comment.
Curtis Stanton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Curtis Stanton
Rating:
5.0
Customer did not leave a comment.
Jordan Hudson
Rating:
5.0
thanks,service was execellent nothing too improve!!!
Michael Mcartor
Rating:
5.0
Everyone was very polite and the installation was quick and easy
Dean Jacoby
Rating:
4.0
Customer did not leave a comment.
pamela JENKINS
Rating:
4.0
Customer did not leave a comment.
Joshua Rozelle
Rating:
5.0
The team was super professional and helpful
Thanks
James Brummell
Rating:
5.0
Customer did not leave a comment.
catherine gullion
Rating:
5.0
Agent was knowledgeable and courteous.
Hilary Rhock
Rating:
5.0
Customer did not leave a comment.
Chris Kalinski
Rating:
5.0
Customer did not leave a comment.
Wayne Davis
Rating:
5.0
Customer did not leave a comment.
Thomas Vail
Rating:
5.0
Customer did not leave a comment.
James Stewart
Rating:
5.0
All went smoothly and your two drivers were both terrific. No improvements needed!
Chris Nelson
Rating:
5.0
The equipment was clean, but has either a coolant leak or blown head gasket.
Aaron Salisbury
Rating:
2.0
I had an appointment to pick up a truck at 4pm. I arrived at 3:58 to a sign on the door saying “Ran to the bank, be back soon” At 4:15 Samantha arrived with her son and Taco Bell in hand. She proceeded to help someone else who had been waiting in their car and jumped in front of me. I was on a set schedule to get things moved and I wasn’t able to get my truck and on the road until about 425/430. I am very disappointed with the customer service.
Kara Barnes
Rating:
5.0
This is a very good storage facility that I have been using for 22 years. Your staff has been very helpful and friendly. I particularly would like to say thank you to Samantha, Shelly, and Mikaela.
JAMES KIDD
|
First Impressions
Rating:
5.0
Samantha, Shelly, and Mikaela were all very pleasant and helpful. A big thank you to each of you. Jim Kidd.
JAMES KIDD
Rating:
5.0
We walked in to get a uhaul for a couple of hours and they had the van we could use. Customer service person was very nice and got us in and out in a timely fashion.
Alexis Kairys
Rating:
5.0
We got the storage unit yesterday and have moved boxes and items in yesterday and today. So far, we are happy with all aspects of the facility. The woman who worked with us at the front desk was very personable and thorough.
KATHY CAPER
|
First Impressions
Rating:
5.0
Samantha Mister is fantastic. Couldn’t ask for a better customer experience.
TRACY KILGORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Shaughnessy
Rating:
5.0
Amazingly simple process. Thank you
Andrew Jones
Rating:
5.0
We did have a bent latch on one door but we figured out how to fix that issue
Cheryl Todd
Rating:
3.0
Reaching someone via the “My Move” phone #…customers sit on hold in excess of 30+ Minutes.
Lisa Lawson
Rating:
4.0
Customer did not leave a comment.
Rodney Brooks
Rating:
5.0
Customer did not leave a comment.
LISA HARE
|
First Impressions
Rating:
5.0
Wonderful experience! Would recommend to anyone and will use again!!
Hinda Tanzer
Rating:
4.0
Customer did not leave a comment.
Sharice Watkins
Rating:
5.0
Customer did not leave a comment.
Curtis Christensen
Rating:
5.0
Your customer service is excellent. Everyone we had contact with was pleasant, patient & helpful.
Regina Hall
Rating:
5.0
Customer did not leave a comment.
STEPHANIA SHAW
|
First Impressions
Rating:
4.0
Friendly staff
GARY HOPKINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tom Cone
Rating:
5.0
My experience at U-Haul at East New Market, Number 926029, was excellent. In particular, I would like to commend Ms. Mykala and Mr. Kenny for their wonderful assistance as I was closing out my unit. They were amazingly personable, friendly, and extremely likeable, so much so that Mr. Kenny and I started talking about old trucks, since I was driving one that he liked. The premises were extremely clean, including the restrooms, and Ms. Mykala said that they spend a lot of time making the place look nice during slow hours. In moving out, I met a number of other customers either moving in or accessing their units, and they were extremely pleasant as well. I would certainly recommend this U-Haul for anyone considering a storage unit. Great personnel, great experience!
DOUG COOPER
|
Overall Experience
Rating:
2.0
The Staff was friendly, but Not long after I rented the unit, the rent went up under the excuse that the company needed to fix or replace lights around the property which NEVER HAPPENED! The lights are either still out or they flicker (which is a major distraction when driving on route 50 as the lights flash like a strobe and the State has been contacted in regards to this)... Calling me more than once per day was harassing not only to me but my family as well.
I lost my mother in-law and mother during the time I was renting.... and life circumstances kept me from being on time however; No matter what my situation will be in the future, I will not use Uhaul ever again because of the harassing emails, phone calls and text messages.
Best of luck.
PATRICK TREGO
|
Overall Experience
Rating:
5.0
Love the new fiberglass Ubox design. They are much stronger structurally, more secure, and have an overall better design.
Peter Nason
Rating:
5.0
Customer did not leave a comment.
Hezekiah Barrett IV
Rating:
5.0
When we got the usual there was a north dorchester senior graduation yard post left inside on the side rails. Just double checking the usual before the next customer takes it and leaves would be good
Jeremy Sharpe
Rating:
5.0
They must have been very rough with my box because numerous items were broken and a lot had shifted despite my best efforts to pack it tightly. Overall this made me experience very disappointing
greg sachs
Rating:
3.0
Employees have always been great. Helpful and courteous. ( Samantha, Shelly extremely helpful to senior and Tia.
I don't feel it's justified to raise monthly fee.There has never been an improvement
to my unit ... (2/2014
DIANE SEIDMAN
|
Overall Experience
Rating:
5.0
staff at this location is top notch! super friendly and informative. everything was executed with efficiency and care.
Kira Forest
Rating:
4.0
Customer did not leave a comment.
Michelle Goodwin
Rating:
5.0
Customer did not leave a comment.
Reinaldo Martinez
Rating:
5.0
Tell them EXACTLY what it would cost to have a box delivered , shipped and delivered AGAIN , not happy with the price , GO PODS !!!!!
tom schlett
Rating:
5.0
Nothing
Patricia Lee
Rating:
5.0
Customer did not leave a comment.
Jonathan Ellsworth
Rating:
5.0
Billing web site needs work
Paula Austin
Rating:
5.0
Customer did not leave a comment.
STEPHEN HALE SR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Petrilla
Rating:
5.0
Customer did not leave a comment.
william murray
Rating:
5.0
Customer did not leave a comment.
gwendolyn jefferson
Rating:
5.0
Customer did not leave a comment.
Robert Hamilton
Rating:
3.0
Customer did not leave a comment.
claudia stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan Bowser
Rating:
4.0
Customer did not leave a comment.
Jordan Bowser
|
Online Move In
Rating:
1.0
Will never recommend. Customer service horrible! Rental not ready. Employees showed up late. Left 45 min to hour later. Manager became very irritated when I questioned the bill. Argued with me about it then when informing her about the emoyees tardiness to work and leaving 45 minutes later for our trip, she began to tell me how she just got back from having covid all while wearing the mask she had on on her chin and not over her mouth. She was not professional at all and very disrespectful of space and as an employee.
Andrea Filbert
Rating:
5.0
Customer did not leave a comment.
Jordan Bowser
Rating:
4.0
Very helpful staff
Short a trailering accessory or two that I needed, but found what I needed nearby in Cambridge, and the staff gave me more time to return the trailer
Al in all very positive
(But they should be listed as near Cambridge, not ‘in’ East New Market )
Mark Schultz
Rating:
5.0
All staff very helpful and cooperative in my rental experience.
lauretta maginley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Crystal Yockey
Rating:
4.0
Customer did not leave a comment.
Karen Arnholt
Rating:
4.0
Customer did not leave a comment.
Luann Arroyo
Rating:
5.0
Customer did not leave a comment.
Vicky Baynard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacob MacDonald
Rating:
5.0
Customer did not leave a comment.
richard collins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Teresa Nicholas
Rating:
5.0
Customer did not leave a comment.
Dorchester Water Moves
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven Stevenson
Rating:
5.0
SAMANTHA was extremely knowledgeable and professional. Clone her, she is a stellar model of who you want.
randy roberts
Rating:
5.0
My first time using U-haul in East New Market in a very long time. They were in the smaller office in different building last time. The woman with dark hair who helped me 7-26, 7-27, and 7-28 to check my vehicle 7-26, lift and hook up the trailer 7-27, and receive it back 7-28 is a 10 out of 10 in customer service. She explained I needed a larger ball hitch and verified I had an adaptor on 7-26, she explained the reasons why she twisted the chains between trailer and my vehicle, explained the third brake chain on 7-27, and let me keep a couple blankets on 7-28 that I had rented. I plan to come back and would highly recommend the store to others. One small thing was I had to buy the furniture dolly for $20 that I signed up to rent for $7 on-line. But, given she gave me a couple of blankets and the price was only $20, no big deal. I was very impressed with the prices compared to Walmart or other stores for items I checked. The biggest positive was the customer service by that particular employee - again 10/10.
Richard Ledger
Rating:
5.0
Nothing! Very friendly and helpful.
Tracy Kilgore
Rating:
5.0
Customer did not leave a comment.
John Scott
Rating:
1.0
The manager was nasty, the time for installation was over 2 1/2 hours. I was not kept informed during the process. There was a problem with the lift. The wrong hitch was possibly ordered. I was extremely unhappy and would not currently recommend this location or uhaul.
Ronald Pecoraro
Rating:
5.0
Faculty always clean; storage unit well maintained, temperature and humidity as expected. Staff friendly and efficient.
RICHARD BROWN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brianna Wilcox
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Debra Creighton
|
Overall Experience
Rating:
4.0
Overall, the experience was good. The website was clunky and did not update with timely information. I suspect we could have received our goods earlier if they communicated better regarding status of delivery. We booked before we had our final address, but gave them our new address two weeks before pickup and found the routing took longer than expected. Understand the challenge of logistics, but every day would could have received our bed earlier, the better. Overall, very satisfied with this service. Thank you to all who helped long the way.
Fredric Leibowitz
Rating:
4.0
Overall, we had a good experience using our two UBoxes to move across the country. We had some issues with delayed pick-ups and a lack of communication about those delays, but when we called in, customer service was very helpful. Considering we were moving coast to coast, it was a good experience.
If you are looking for an inexpensive way to move, this would be the best option. Affordable, friendly, and convenient.
James Bingaman
Rating:
5.0
The installer and office staff were competent and friendly. I had to return one week later(an over one-hour drive) because your office ordered the wrong hitch part for my Subaru Outback. Not sure whose fault that was but it happened; however, all is good now. I would submit that it would be nice to have a closer location in Delaware, maybe Dover, as an installation location. Your price is very competitive, so the business would come your way.
howard wunderlich
Rating:
4.0
Customer did not leave a comment.
Nicole Adams
|
Overall Experience
Rating:
3.0
At the time of reservation they coated $20 for the rental.
Later on they charge $26. I asked why, they say price is changed and they did not updated the system
Rahul Wankhede
Rating:
1.0
I was scammed because the odometer said one thing and the link showing the mileage showed different. I told the guy inside and I was still charged as if I drove over 200 miles. I only went from Hurlock, MD to Federalsburg, MD. I want my money back!
Sharon President
Rating:
5.0
I had a great experience. Everything went perfectly! Love your company, great employees at every location I dealt with!
Rating:
5.0
Very efficient
Norman Chester
|
First Impressions
Rating:
5.0
Keep up the great work!
Kirk Wims
Rating:
5.0
Staff was extremely friendly & helpful and made the entire process quick & easy. I had never used uhaul prior to the 2x last week. I had a great experience both times I used this uhaul location. The entire moving/relocating process can be stressful, exhausting, ccostly & overwhelming. Sometimes a few kind words & simple friendly smile can really brighten someone's day or uplift their spirits.Which I did receive at the East New Market, Md Uhaul location. I WILL DEFINITELY RETURN IN THE FUTURE & WILL RECOMMEND! THANK YOU!
Ashley Crooks
Rating:
5.0
Were ready and willing to help.
Hilary Rhock
Rating:
5.0
Customer did not leave a comment.
Lataya Moore
Rating:
4.0
Customer did not leave a comment.
Allan Roberts
Rating:
5.0
Very professional service rep....made renting the u-haul very easy.....
Vonthair Lindsay
Rating:
5.0
Amazing service all around!!
Justin DiPisa Jr
Rating:
5.0
Customer did not leave a comment.
john norman
|
Overall Experience
Rating:
5.0
Staff members were friendly and helpful
David Whipple
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kirk Wims
Rating:
5.0
Customer did not leave a comment.
Francis Maccherone
Rating:
4.0
Offer customers who are waiting for hitch install complimentary coffee/beverages while they wait.
Mike Sipos
Rating:
4.0
Price is a little high
andrew harris
|
Overall Experience
Rating:
5.0
Wry easy online process. Reasonable price. Would highly recommend.
Evan Jones
Rating:
5.0
Everything was as expected. Thanks.
david wand
Rating:
5.0
Customer did not leave a comment.
Heather Cantville
Rating:
5.0
Samantha the manager was so helpful and pleasant! We will definitely use them in the future!
Sarah Howell
|
Overall Experience
Rating:
5.0
I will rent from uhaul again
James Fabiszewski
Rating:
4.0
Customer did not leave a comment.
Christopher Drexel
Rating:
5.0
Customer did not leave a comment.
John Blair
Rating:
5.0
Customer did not leave a comment.
Anna Luther
Rating:
5.0
The staff was very informative and upfront about their policy leaving no questions unanswered
David Whipple
|
First Impressions
Rating:
5.0
Always there when I need them
DOROTHY JACKSON
|
Overall Experience
Rating:
5.0
Great experience!
Linda Grimes
Rating:
5.0
Customer did not leave a comment.
SHERITA MILLER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Randall Hughes
|
Overall Experience
Rating:
5.0
Samantha went above and beyond in a very professional manner. She is definitely an asset to your company. My entire experience was wonderful.
DEBORAH WEEMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffery Foxwell
|
Overall Experience
Rating:
1.0
The facility was poorly lit, trashy, very poorly maintained, almost never staffed or understaffed. When you did get waited on the staff was generally rude. Often the narrow driveway which only one car can get through was blocked by tractor trailers or forklifts. Storage units leaked when it rained and doors were extremely difficult to open when they opened at all. Staff got rude with me when I reported the leakage in my initial unit then wanted me to move all of my items at the drop of a hat so that they could repair the leak in the roof as if I didn’t have a job and other responsibilities. Then the unit they moved me into had a broken door that could only be raised halfway. Most recently Staff picked the lock on my unit when I was 14 days late on payment, opened it to view the contents then put the lock back on the wrong part of the hasp when they were done. I kept a wireless camera in the unit to record movements and Uhaul wants to deny that they did this when I have video of their unlawful entry. They didn’t unlock the unit in a timely manner when I get the rent caught up so they are trying to charge me for an additional month’s rent even though they made it impossible for me to move out. It’s also worth noting that they have a sham business set up in the back part of the facility to sell the contents of defaulted units on eBay and at local flea markets which is illegal as well. There are plenty of other self-storage facilities in the area - steer clear of Uhaul. This place is awful in every way.
Dawn Martin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
harriet corbett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emerson Nichols
|
First Impressions
Rating:
5.0
Staff very pleasant and helpful Samantha as well as Christine assisted me with all my needs .I am very much appreciative of all their efforts in supporting and meeting all my needs.
GLORIA Copper
|
Overall Experience
Rating:
5.0
Lack of communication and very poor management at this particular location.
Ciara Collins
|
Overall Experience
Rating:
5.0
I have used U Haul for years & have been pleased with the service.
sue hagie
|
First Impressions
Rating:
5.0
Thank you
ANGELA SHINN
|
Overall Experience
Rating:
5.0
: )
Jennifer Trice
|
Overall Experience
Rating:
5.0
Awesome thanks for the help
ANTHONY SMITH
|
First Impressions
Rating:
5.0
The entire staff was friendly, professional, polite, and caring. They were more than personable, and made me feel like family from the time I walked in to the time the sale was done. I cannot recommend the storage facility enough as well as the people that work and manage it. Five stars!! Scott H. Wheatley
Scott Wheatley
|
First Impressions
Rating:
4.0
There was some fiberglass insulation that fell from the ceiling in my unit. I notified staff 6 months ago, and nothing changed. Nothing was repaired. I had to empty my unit with it still hanging half way to the floor.
My only other negative comment isn’t about the location directly regarding office hours per se, however, every time I called the facility, I reached the call center. Every time I requested a call back from the center (through the call center) I never received said call back. Every time I emailed management, not a single reply was attempted to contact me.
I will say, every time I visit I am talked to like like I’m the most important client. The staff are always friendly and attentive. Just the following up, is worth deducting one star.
Terilee Langrall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICK TREGO
|
First Impressions
Rating:
2.0
Alot of my irreplacable things were ruined. And they acted as though it was my faught because it was there for 3 years. I paid my bill for 3 yearsy stiff shouldnt have been ruined. Its been 2 months and im still cleaning mold off the things i could save. My family photos can never be replaced
Kathy Dinh
|
Overall Experience
Rating:
5.0
The facility was first rate and the staff, everyone of them, we're great.
Thomas Rekus
|
Overall Experience
Rating:
4.0
Christine was wonderful to work with
Ellen Lynch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kennishia Douglas
|
Overall Experience
Rating:
5.0
Very friendly and helpful
CHARLES LARRIMORE
|
First Impressions
Rating:
5.0
The staff are very professional and helpful at all times. They provide excellent customer service and go above and beyond on providing services. The staff at U-Haul should be recognized for their professionalism and dedication tp include a friendly atmosphere.
Stephen Garvin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john norman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RALPH BADEN
|
Overall Experience
Rating:
4.0
Hard to get the folks in the office. Got several people in other places, nice but not very helpful. Once I got someone in the East New Market office everything worked out beautifully.
Karol Redline
|
Overall Experience
Rating:
5.0
The customer service at this location was outstanding.
Christine Little
|
First Impressions
Rating:
4.0
Very accommodating
Karol Redline
|
First Impressions
Rating:
5.0
clean,. temperature controlled, easy to get in and out; outstanding knowledge friendly staff
MICHAEL MOSPAN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAVONTA HARPER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Jackson
|
First Impressions
Rating:
5.0
Chris small is a super person to deal with an asset to the company
Oliver Beales
|
First Impressions
Rating:
5.0
Christine is awesome. Wonderful person, who is friendly and most helpful!
Give that girl a raise!
Patricia Daniels
|
First Impressions
Rating:
5.0
I believe it was Christine and Alex at the East New Market, MD location. These two employees were top notch, salt of the earth!! Need more people like them in this world. A real blessing.
PATRICK DONOHUE
|
First Impressions
Rating:
5.0
Everyone was very polite when you called Or came into the office.I really like where it's located. I feel real comfortable going on &out of the building.It's always very clean. Thank you !
donna salyards
|
First Impressions
Rating:
5.0
The only issue I came across was trying to speak to someone live. Although, that is everywhere in todays living.
Thank you
Janice Boyer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RALPH BADEN
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Johnny Swigert
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda Hallowell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hector Ortiz
|
Overall Experience
Rating:
5.0
Very friendly and personable staff. We are new to the area and felt welcomed.
JEREMY ST PIERRE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shalae Mack
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mildred morales
|
Overall Experience
Rating:
5.0
The staff crew are EXCELLENT!
V Harvey Music
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Burkholder
|
Overall Experience
Rating:
5.0
The staff was so friendly and helpful. I suggest using uhaul for all your needs.
Debra Creighton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Dickerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne Arnold
|
Overall Experience
Rating:
5.0
Great 👍
Kelvin Kates
|
Overall Experience
Rating:
5.0
Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.
Daniel Adams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elessa Doege
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cythnia Clark
|
Overall Experience
Rating:
5.0
I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!
Bianca Scott
|
First Impressions
Rating:
5.0
I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!
Robin Shockley
|
First Impressions
Rating:
4.0
Interesting system on trying to reserve a unit!
Ellen Lynch
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL ROBBINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEATHER LAUCK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLORIA Copper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelvin Kates
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william reese
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre Duerinckx
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jessica gillen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GLORIA Copper
|
First Impressions
Rating:
5.0
Outstanding, attentive, and friendly service.
Kevin Matthews
|
First Impressions
Rating:
5.0
I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.
SANDRA LEE CLOUSE
|
First Impressions
Rating:
5.0
Staff was very helpful and customer service oriented.
John Donahue
|
Overall Experience
Rating:
5.0
Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.
James Lidowski
|
First Impressions
Rating:
5.0
Everyone was friendly and helpful
Mark Henry
|
Overall Experience
Rating:
5.0
I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊
STEPHANIE WILSON
|
First Impressions
Rating:
5.0
Thanks for your service
Portia Bonner
|
Overall Experience
Rating:
5.0
Overall Pleasant experience!
DIANA THOMPSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Leonard
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Donna Kegley Hacker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Flynn
|
First Impressions
Rating:
5.0
Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!
Lynne Widli
|
First Impressions
Rating:
5.0
The employee was very friendly and helpful.
Kimberly Frock
|
Overall Experience
Rating:
5.0
Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again
SHELLEY COLLINS
|
Overall Experience
Rating:
5.0
Great people to work with!! Thank you!!
Barbara Slaughter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bill wingate
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria Scott
|
Overall Experience
Rating:
5.0
Managers were excellent and very much help
Andrew Tolley
|
Overall Experience
Rating:
5.0
Very easy and quick sign up.
Barry Barker
|
First Impressions
Rating:
5.0
One of your employees named “Portia” was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic “face” of your business. Please let her know what a treasure we think she is for your company!
Michael Michaud
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Constance Burton
|
Online Move In
Rating:
4.0
Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.
Norman Saunders
|
Overall Experience
Rating:
4.0
The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.
Lorenzo Hughes
|
First Impressions
Rating:
4.0
Security feature with check in card never worked
Mark Downey
|
Overall Experience
Rating:
5.0
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SCOTT JACOBS
|
Overall Experience
Rating:
5.0
Best storage facility I’ve ever used. Tammy and crew do an amazing job.
Ladd Stevens
|
Overall Experience
Rating:
5.0
Great Staff at Mount Holly
Andrew Tolley
|
First Impressions
Rating:
5.0
Tammi was always more then helpful and always super friendly ..
Melissa Johnson
|
Overall Experience
Rating:
5.0
The manager was super helpful in the renting process.
JEREMY MCNABB
|
Overall Experience
Rating:
5.0
easy to reserve on line
bill wingate
|
First Impressions
Rating:
5.0
General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!
HARRY DWYER
|
Overall Experience
Rating:
5.0
For over five years Tammy and her staff provided the best customer service and made us feel welcome.
Thank You
Richard
RICHARD BIAVA
|
Overall Experience
Rating:
2.0
Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.
JASON HANSEN
|
First Impressions
Rating:
5.0
Thank you for your help.
Charles Kuehne
|
Overall Experience
Rating:
5.0
Tammy was great to deal with. Very helpful
Ron Horney
|
First Impressions
Rating:
4.0
The accommodations provided by The U-Haul storage facility in Cambridge/East New Market were very adequate for what was needed by Me . I would definitely use there services Again if necessary.
clarence knell
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Overall Experience
Rating:
3.0
Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.
DANIEL GUSTAFSON
|
First Impressions
Rating:
5.0
staff very helpful
Carolyn German
|
Overall Experience
Rating:
5.0
They make it very easy and so nice
Carol Short
|
First Impressions
Rating:
5.0
The person in charge was extremely friendly and helpful at all times. Thank you.
Steve Arrick
|
Overall Experience
Rating:
4.0
Trying to connect to storage manager was sometimes difficult
Allison Pace
|
Overall Experience
Rating:
4.0
I actually moved out on Tuesday, 5/21/19.
ELIZABETH MANNS
|
Overall Experience
Rating:
5.0
Tammy and her staff were the most knowledgeable and professional I would highly recommend them to anyone
cynthia morgan
|
Overall Experience
Rating:
5.0
Wonderful service. The staff was so friendly and helpful and also accommodating to our specific needs. Thanks so much. .
Beth Mccleery
|
Overall Experience
Rating:
5.0
Have had storage units here in the past and at Trappe. They are always very well maintained and managed.
Kathy Deutsch
|
Overall Experience
Rating:
5.0
Tammy the manager was excellent. The facility was pristine.
Mary Mervenne
|
Overall Experience
Rating:
5.0
I am very pleased with The East New Market Maryland facility. I stored my items for 5 1/2 months and everything came out the same way it went in. I would recommend this facility.
Barbara Schneider
|
Overall Experience
Rating:
2.0
The young lady that helped was very rude on the other hand Tammy was awesome
Shay Jones
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First Impressions
Rating:
5.0
more than once the key pad system did not work and I had to go around through the office to gain entry.
Daniel Ciekot
|
Overall Experience
Rating:
5.0
thank you for a good experience uner trying times.
Elise Ross
|
Overall Experience
Rating:
5.0
Quick and efficient service. Felt well taken care of.
Norman Saunders
|
First Impressions
Rating:
5.0
The customer service was outstanding (Tammy - Mgr) and her staff were always professional, accommodating & proficient in their jobs. Thank you for serving me & my family!
SHARON MIZELL
|
Overall Experience
Rating:
5.0
Pro: Tammy was fabulous, she went out of her way to help me get access to my u-boxes and moving them. Honestly, without Tammy, I don't know if it all would've gone so smoothly. Con: 800 & software.
margaret l'hommedieu
|
Overall Experience
Rating:
5.0
Friendly staff. Clean facility. Plenty of room for a large semi-moving truck to access the location.
Kevin Culver
|
Reservation
Rating:
4.0
UHaul helped me get by. Moving stuff there and moving stuff out were very emotional times but it was a safe clean place to keep my son's belongings after his passing. Thank you for your kindness.
Roglyn Gonder
|
Overall Experience
Rating:
5.0
Service was great. I called and they were able to take care of my needs. Thank you so much.
Ladonya Dockins
|
Reservation
Rating:
5.0
Very good service, thank you!
CONSTANCE CORSON
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Overall Experience
Rating:
4.0
Just what I was Looking for.
fred Sidney
|
Overall Experience
Rating:
5.0
Clean and temp controlled storage outstanding!
Friendly staff.
robert hayes
|
Overall Experience
Rating:
5.0
I would definitely recommend
lori bratten
|
Overall Experience
Rating:
5.0
Very organized and helpful staff.
GEORGE GILL
|
Overall Experience
Rating:
5.0
The staff and facility are first class.
As well as a storage facility I regularly rent vans/trucks which are always clean and well maintained.
It would be hard to ask for any more from the facility.
LAURA HERMAN
|
Overall Experience
Rating:
5.0
Excellent service. Polite and and went above and beyond to assist me. I am extremely happy with the service.
SCOTT WHEATLEY
|
Overall Experience
Rating:
5.0
Great location. TRUSTED staff I left my unit unlocked for days. No problem. Great place and rates are great if you need big units. I highly recommend this location for all.