Customer Reviews for U-Haul Moving & Storage of East Plano
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of East Plano
Older gentleman at desk was difficult, other rep (Greg) was very helpful
Everything went very well dropping the U-Haul truck off employees were very nice
I needed roadside assistance from an accident. When i couldn't get through to Uhaul, I tried calling locally, it was difficult to reach them.
Have the employees understand the difference between miles and kilometers. And if a client is asked how many miles he should be charge as miles not say that miles are the same as kilometers I was over charged for about $21 is not a bid amount of money but it was frustrating the the employees could not understand the difference between.
I was hassled upon return, the clerk wanting to charge a fill-up charge of $15, when total usage on vehicle was for one hour and 13 miles! He implied that somehow 1/8 of a tank was used (like, what did you do with it?).
I have used this location's services on a number of occasions over the past 20+ years when I've been hauling or moving things. I've never had this kind of treatment here before, but will take my business elsewhere if this is how business is going to be conducted.
Quick process. Great customer service.
Long lines, poor parking, very slow to clear returned vehicles trucks, trailers lead to difficulty entering the store and accessing storage.
Best storage facility I have been to. I will be a repeat customer. Kris King is friendly and helpful.
Great customer service!!!
The facility was clean, staff very professional, and the equipment was clean.
The 26' truck was an "in town truck". I felt the steering was very non-responsive. Almost having to turn the steering wheel 90 degrees to make a lane change.
Also thought the truck braking was substandard even when empty. So my " was the equipment well maintained" it is a qualified no.
This location is 7 miles away from my closest U-Haul location but I would refer friends here first.
IT WAS FAST, CONVIENENT, AND EASY. STAFF WAS FRIENDLY AND COURTEOUS
Very friendly. Would, and will, rent from again!
I rent from this location often and the sales and service team are always courteous and professional. This type of service is what keeps me coming back.
My only issue was my vehicle I reserved was not there and available.
Excellent experience! Customer support is supreme! I am a repeat customer and won`t go anywhere else.
My husband was thrilled that it was so easy to schedule a truck for our garage boxes to be moved to a storage unit. We moved our stuff in less than an hour & returned the UHaul truck back for under $40. Awesome Company!!
Customer Service was excellent. Everyone was very nice & accomidating! Keep up the good work! Blessings!
Mr. Honore was extremely kind and helpful. He made sure we understood how to attach our car to the dolly and even helped us hook it up.
Everything was great know complaints at all.
More staff on hand in the afternoon on the weekend. I tried to call and inform someone that I was going to be a little longer with the AT. I was on hold for a long time and then got disconnected. I called back and was on hold again and no one picked up the phone. When I dropped off the AT at the location there was a line inside and it took about 20 to 25 minutes just to drop the AT off due to the location being short staffed and computers acting up. Staff was friendly but frustrated.
All was well. Good knowledgeable people. Very happy.
The video showed two bolts to hold the door closed but mine had no bolts and the employee didn`t know anything about them.
Excellent superb customer service. Repeatedly customer service beyond the norm each repeat visit. I will continue to use.
Quick check out and return process. Friendly and helpful staff.
I rented the truck and it was heavy raining.. They told that Gas tank was full but thanks was not full. I took the picture of meter with miles and gas tank measure and I fill the tank once return the truck.. Spoke with the service rep and showed him both pictures from the time of rental and return. He said system does not allow to fix it and I had to pay for the gas.
Dealt with three different people for booking, pickup and drop-off. All were incredibly friendly, accommodating and proactive to make sure I had the equipment I needed and booked for the correct amount of time. This was possibly the most efficient and pleasant experience I've had with a rental truck.
We had to drive at 6:00 am in the dark with no running lights or tail lights. When we returned the trailer, the gentleman working made no effort to help us while he stood and smoked. I had to unhook and drop the trailer myself.
Keep the GREAT staff you have and treat them well!
Keep the GREAT people you have working there!!
Everything was smooth and easy.
Fast and friendly service. Would highly recommend. Plus they are open on Sundays.
The employees were very helpful and were not at all put off by my need to move the reservation to a different day.
kristopher is an excellent manager, keeps the facility run very well, takes good care of the property and customers, thank you !
Great customer service. The folks there clearly love what they do. I will refer them and go back to them for any moving needs
they were actually closed but was working on a hitch for a customers car, took the time to let me return it
Everyone who helped us was great. Ron assisted both my wife and I (2 trailers) in getting hooked up and fond an extra pin for my receiver hitch.
I have been a frequent customer at this location and just love it. The staff is always so friendly, helpful professional. They want you to be happy and will work to make that happen.
Excellent service from Andy and Ronald!! Give these guys a raise!!!
Service was quick and efficient. I appreciated the friendly and knowledgeable manner of the U-haul associates who assisted me.
Very impressed, far beyond any rinky dink facility that is out there. I`ve never seen a more professional setup.
Everyone was pleasant and easy to deal with. I was in and out in no time!
Everything was amazing!!!!
I would like to have a business account to make check out and items easy to obtain. Time is very valuable to me. If there was a system in place so all I would have to do is make a simple call and a charge be made on my card, that would be great.
Having used Uhaul all over the country, this store and its employees created the best experience I have ever had with a moving/storage company hands down. I will be sure to recommend them to everyone I know at every opportunity. Today, they earned my business for life.
Very professionally handled.
Pick up was great. One of the tail lights wasn't working and the staff replaced it right away and I was on my way. Great service!!
This location should be the model/standard for all locations
Nothing! Went very smoothly and everyone there was very nice and accommodating!
Terrible truck. It was 16 yrs old and gas leaked everywhere. The air conditioner screamed so we could not turn it on. I smelled like gas the whole time because it leaked where you stepped out. The whole truck shook horribly - so much that the mirrors moved and the tie downs for the hood kept coming undone. Not our usual experience at all. We rent from you every week and it is usually wonderful. We will be back.
Too much waiting time to collect and return the truck
More training and focus should be given to the use of electronic devices for accepting returns.
I was very impressed with the cleanliness and organization of the facility.
People were very friendly and helpful.
Been here three times and service is always excellent.
Make sure that when you reserve something that it will be there. What I reserved wasn't there like they said it will be.
I wanted to inform you that I had hit the fenders when loading the trailer. I didn't tell the guys when is was there checking out. I should have. My apologies.
great people willing to help kind and courtise
i like to thank stephen booth he was very helpful and quick...
All was well.They were busy,lots of people, but someone came and helped me quickly. Nice guys,trailer was good and hooked it up fast. Great location!!
My service person was very professional and knowledgable
everyone was extremely knowledgeable and so nice. Made my first experience outstanding.
Staff nearly overcharged me 17 dollars because of computer glitch. Rude and sloppy business overall.
fantastic attention to customer service! Well done...
I would recommend that a customer not make a reservation online because the original location corporate reserved our equipment at was a location that never keeps trailers on hand so we had to go to another location to get what we need. We were not informed of this until we arrived at the wrong location.
The man who checked us out with our Uhaul reservation was very helpful.
Fantastic customer service.
The rental agent asked me if I had rented the dolly on a separate agreement and I said no, it was already in the truck along with some blankets. He seemed surprised, but said no problem he would take care of it.
Location is well run and personal are always efficient, very helpful, spontaneously responsive and friendly.
No recommended improvements
Awesome...Kelly was terrific with helping me get settled in. Love the facility 128522
best experience with uhaul.
You are having excellent customer service. Which appreciated. Thanks.
The manager went above and beyond to get me the best deal.
Prompt service. On-line account was convenient.
Kellie was our first contact/call and she was extremely helpful and courteous, so we didnt even call for more quotes! She was so wonderful throughout the entire process! Moving isn't fun and she made one large step through the moving process run smoothly!
The experience was excellent! The online check in was helpful in expediting the pickup of our rental, and the staff was extremely helpful and friendly.
The first trailer I received had severe issues with the axles. The axles were not aligned. If I had not noticed it before getting on the road, it is highly likely the tires would have failed on the highway. Fortunately I noticed it before getting the trailer completely loaded and before the location closed.
Always friendly and helpful.
I can't think of anything at this time. Everyone who helped me at your location provided exceptional customer service!
The facility was clean, but there was a water leak in the ceiling of my unit. The contents were protected, so there was no damage. everything else was fine.
First class crew and facility! I called this morning because I thought I had left something in the side door and Chris was very responsive and contacted me twice. You guys are great at customer service!!!
Mike was awesome! Very smooth!
Maybe just check the brakes on the trucks - they were pretty bad on the one I had. Otherwise, the truck was great.
Always a pleasure doing business at this location.
When I moved my stuff it was explained to me that any access to the unit outside of business hours would be subject to a fee. I wish the evening hours were extendd to 8:30 or 9:00 pm.
Service was good. Storage rental was pricey.
Service was good. Storage rental was pricey.
very pleasing experience with your facility.
Kris King was very helpful and great to work with! He deserves a raise and a week paid vacation!
Outstanding service by the employees!
The security system is great! I would have loved to have the after hours access explained though.
Overall experience was good. Thank you
They were very helpful anytime I needed assistance or had questions about anything.
The staff was very friendly and helpfull
I have not but excellent experience that place
Veru friendly staff..clean and easily accessible facility. Highly recommend this place to others.
I liked how the facility was clean and is in a very good location. The staff was very helpful. Keep up the good work!
Kristopher King was extremely helpful, and very nice! Great employee!
A good experience, clean and professionally run.
Efficient and professional.
A very good experience with staff they were helpful and cheer full.
The facilities level of service was very good. I was able to get a storage unit easily.
The girl that checked us in was nice, sweet and courteous and helpful. Definitely a good experience.
Staff very helpful and friendly.
The onsite manager was always rude. He yelled at me and told me there was nothing he could do to resolve a problem I had.
Moved out of the unit and the man working that afternoon cancelled my payments in no time.
Chris was very helpful to me through the whole process. He deserves a big raise.
Not enough office help. Long wait time. But everyone was very nice!
Cardreaded needs some improvement. It is better with only one reader, second reader to open door was a PAIN in the ---.
Kris was helpful friendly and attentive to my needs. An effecient and pleasureable transaction.
The staff were very helpful, and answered all my questions. I will definitely use again.
Very efficient personnel and easy to work with.
First time using uhaul services, I have had some frustrating issues with uhaul, however the GM and his staff at this location were, helpful and knowledgeable I did not want to argue.
Staff is always friendly and helpful
Overall experience is good. Only thing that I don`t like is the rent increase that often.
You cancelled my contract at the end
of November, but billed me for December rental anyway.
Super service! Nice staff facility always is clean. This facility is the best, I have used it several times and highly recommend it.
Overall experience was very good. Associates were friendly and helpful and professional.
Very friendly and helpful.
. No refund of days not used, and UHaul profits from this. Unfair business practice. Extra chg for 24hr access
We got there right at closing time and the staff was STILL very helpful and worked overtime to show us everything we needed to know.
Phillip that works at this location is an awesome employee. He was extremely helpful and friendly. If i were his boss I`d definately give him a raise and promotion!!!
This U-Haul facility tops the charts: Excellent staff, superb storage facility, easy access.
The facility worked much better than I anticipated. Hours were somewhat limiting but I adjusted.
At some point in the past, U-Haul had placed a second lock on our storage unit, but could not locate the key. The manager Kristopher went to great lengths to rectify the situation.
We`ll staffed, well trained, nice facilities and great security.
The staff were very friendly and helpful
Excellent customer service.
The staff has been super helpful!
I had my belongings in storage for 2 years and always felt they were safe and protected. The staff was always very helpful whenever I had a question or needed assistance.
Staff was great to work with. Always polite and helpful. Thanks
I am satisfied with the service I received from the staff in this facility. The storage area looks clean and well maintained. I will definitely recommend this facility to my friend and family.
We felt safe at facility - loved the security system and lighting was great. Facility and our storage rooms were very clean! The staff was very helpful. We would use this facility again if needed.
Although this was a well maintained facility, the heat in the smaller units was unacceptable! I had to be moved into a unit that was too large. I was promised a call from management, which never came!
Lady who helped me out was great. Definitely an A+. Also, thank you for helping me carrying the boxes I bought to my car.
Great experience and felt safe and secure using Uhaul at Los rios location.
excellent service and friendly. thank you
Extremely poor customer service. The staff walked away from us 3 times during a transaction
Two of your workers were horrible. One walked off and one didn`t know what he was doing.
Very friendly and cooperative staff
should have 24 hour acces without paying extra
We were very satisfied with this facility. Would definitely rent there again.
Everyone was/is very courtesy helpful. I
Outstanding customer service provided by Scott and Daniel!
Thank you, Uhaul!
NICE STORAGE FACILITY - EVERYONE ALWAYS FRIENDLY
I paid auto draft for the month of December and closed out my account on 12/14. Why don`t I get a prorated amount back? Thank you David simkulet
The office staff were very helpful and friendly. :
Level of service was very good.
Except for the cost of renting. Everything else was just great. Thank you
Scott, not the manager, was great. he took us on a tour and showed us how to use the cards to get in and out. I only say not the manager because his name is Scott too and we didn`t get to meet him.
The manager is very kind and very approachable. Infact all the workers were very helpful .
This was the only U-Haul facility that was perfect.
This was the only U-Haul facility that was perfect.
Employees were very helpful! Great experience!
The only thing detracting from a 100% satisfaction is the lack of 24-hour access to my storage locker. Otherwise, I was completely satisfied.
My only problem were the access hours. There were a number of times I would l have liked access in the evenings. Getting home late from work prevented me from accessing my storage room.
The manager is great and I would still be at facility if I wasn`t relocating.
They will do whatever it takes to make sure you are getting what you need. Very helpful and considerate.
The level of service was excellent and the staff was very courteous.
Incompetence in record keeping drove me and others up the wall.
There was a failure to communicate. For a time I was double-booked and not in the system. Don`t know how that happened, but it was resolved.
Truck worked well.
I was able to handle all business from LA. I trusted them and they made sure I had excellent service. It was convenient to secure the unit and close it out. I highly recommend this location.
Chedrick is an outstanding manager. He handles everything professionally and has an excellent rapport with customers.
We had our items in storage for almoet 3yrs. and Mngr and Staff were always friendly and helpful when we needed help. If we need to put anything in storage we will be back.
Computer system crashed while completing paperwork
I saw old furniture stacked up with bugs. Ran out of coffee before I could get a cup.
Chedrick and his staff are second to none. I trusted Uhaul with everything I own for 2 yrs and couldn`t be happier with the condition of my valuables. Everything was just as I packed it.
Chedrick and Kim are wonderful. Made moving in and out a breeze for me. Thank you guys !!
Everything was great. I had made a mistake with my reservation and they corrected it. I even got a better price than I expected.
Professional and very helpful friendly staff at this facility. Very impressive to a moving weary traveler. Thank you so much.
would be nice if u-haul was more proactive about pro-rating and dealing with unexpected hiccups
Staff were always helpful and polite even when they were swamped with customers!
very good experience really think that if you are long term than the rate should decrease NOT increase. Just my opinion
Everyone was vey anxious to be helpful and all provided excellent service
The manager was very helpful friendly.
Excellent Service. Kim, was very helpful in making arrangements making my move a breeze.
When we went to move out we found the roof had been leaking and damaged four boxes
We were very pleased with your facility and personnel. Thanks.
It would be nice if access was extended to 8 PM during the week.
the staff was great, and I want to thank them for the service
Very good service and clean facility. Everyone was knowledgable and helpful.
The manager and crew at the location are super nice.
This facility is very well run and clean. Everyone is always helpful and friendly. I would definitely use them again.
i just thought when trying to communicate with the manager on site he was rude and abrupt on several of occasions whne I needed to speak to him directly.
Mr. Franklin and his staff, Alex Ann were very helpful. Alex Ann went above and beyond. They all deserve a raise and HUGE Christmas Bonus. : Thank you for everything.
Very friendly and accommodating!
I have used this facility extensively the last 2 months. A+ rating.
Fast and easy. Great customer service and great facilities!
your staff were very friendly and assisted us in every way. i was very impressed!!
After hours access never worked. I had to call the GM who took more than an hour to get it working, however I had already left by then. I paid $200 to movers and $10 extra for after hours access.
Had trouble with after hours admit but the staff was always helpful!
Very satisfied with our storage experience and would gladly rent here again when we have the need for it.
Everything was perfect with my storage.
Friendly staff, very helpful
Everything was great, staff was super helpful!
Very pleased with the whole experience.
I am very pleased with the service and the cost of renting a storage unit
Pleasant and helpful staff.
I have been in and used the services of this Uhaul many times. It is fantastic to deal with great person like Chedrick who is so helpful. He always make me feel like a valued customer.
Vehicles completely blocked loading ramp.
Very impressed. Although the gentleman that assisted me forgot to call the other uhaul facility to cancel my order as he said he would, I would not hesitate to recommend this facility. Thank You!
Would like to have had 10 x 15 or 10 x 20 available.
All employees at this facility that I dealt with were very helpful and friendly.
Staff was friendly but not overly friendly. Sometimes doors did not work correctly. Overall I would Definitely use this facility again!
I am moving from Texas to Maine and this was the cheapest option I could find. The uhaul staff were so helpful. Thanks for the great service.
I was very please with the helpfulness of the staff. They were also extremely courteous and always helpful.
Very plesant staff and a most clean facility.
Staff here is completely incompetent. The GM had to step in to ensure my paperwork was actually in order, had to give staff my new address about 8 times.
The pipe railing at the edge of the dock should be removed so that it is easier to roll items onto a truck.
Chedrick was Extremely Helpful and understands what is important to his customers. Uhaul is very fortunate to have Mr. Franklin as a rep. of their org. Chedrick has a loyal customer for life!
Staff very unfriendly and uncooperative. Keypad entry system is unclear and confusing. If building is secure why do I have to by your lock when I already have one?
The UHaul registration process is very frustrating and lengthy. It is ridiculous to have to provide so many phone numbers and addresses.
Chedwick went beyond and above in helping.
Easy, convenient, professional, courteous and affordable! Great experience.
Friendly staff clean facility.
Answered in questions above!
The employees were always helpful.
To the manager...Thanks again man
Per website a 10x15 unit was available. Reserved the 10x15. Upon arrival only 3-10x5s were available. Knowing the 10x15 was unavailable would have been helpful - I’m moving my whole apt into the unit.
Great service. Thank you!
Thank you Sean. You are awesome!!
Thank you, Sean for all of your help getting us squared away. You are the best!!
Chedrick Franklin, Gen. Mgr.,was very accomodating and made sure I was taken care of.His standards seem pretty high for his facility and as a customer,I totally appreciate this.
Ashley is really helpful.
Only reason I would not recommend is because you have to pay extra for 24/7 access, Which does not have an extra cost for uhaul.
Clean, safe facility. Easy access
We have previously rented at this facility before and, due to its convenient location and great service, decided to come back.
Staff was courteous and patient.
Thanks for the excellent experience!!
Everything worked as expected.
paid $5.00 extra a month for after hour access and not once was I able to get in.
We were very pleased with the experience with U-Haul. Chedrick was so very professional and very helpful.
Key cards hardly ever worked.My 6 year old son got locked in the facility because the doors stopped working for about 10 minutes.Numerous times the doors flat out wouldn`t work.
Very friendly and helpful getting my new storage account set up.
Easy process. My storage unit was extremely clean. Did not see aa single bug anywhere. Would store there again.
The U-Haul policy on rent due notification is to call you 3 days AFTER the rent was due, making sure you have incurred a late fee. Try Public Storage, they call you before it is due.
Easy to rent a unit and quick. Didn`t take much time. Convenient and easy to unload and get things to my unit.
Excellent Facility and experience. Jessica others were always very polite and a pleasure to deal with. Extra $10/mo for 24hr access is excessive but otherwise great experience.
The facility was just right for my needs. I will consider it again if I need to store anything.
First time using self-storage and the staff was very helpful. No problems at all.
It was very smooth. I was well informed and taken care of when we arrived.
My experience with Uhaul Storage was great. The staff was very friendly and helpful .. and all accomodations were great.
ASHLEY WAS WONDERFUL.. GREAT HELP
I am a frequent customer at the Los Rios location and always find them to be extraordinarily friendly and helpful. Cedrick/staff are excellent
great experience but expensive
Great service and friendly
The 7 pm restriction on the base access is a bit light. Needs to be extended to 9 pm
There was some confusion with the gate card, but Justin was highly professional and very helpful through it all. He is to be commended for his can-do attitude in solving the issue.
besides the fact that there was a small hickup based on some miscommunication, Justin at the los rios branch went above and beyond to take care of me. i will be a future customer because of him
Excellent service since the facility was clean and carts were provided to move things
VERY frisndly and helpful syaff
Throughout the several years using this U-Haul facility, I had excellent customer service, a very clean environment, and will definitely come back when I need another stroage unit!
We have used this location for the last 4yrs. The Mngr and employees have been professional in all dealings with them. We will continue using and recommending them to whoever to store their items.
Everybody was helpful and courteous.
The staff was busy, but all customers were treated in a professional manor.
Best exp U-haul storage. Waiting a problem, no exception was not ignored as past. Poor CS, switched to Penske the agent in SC was exceptional. 200 word classic u-haul under-serve.
I have used the Los Rios facility many times for my moving needs and have recommended it to my friends.
The employees were very friendly! The location felt very safe entering after dark.
Not being able to access after 7pm was inconvenient. Should have been accessible until at least 9pm.
Had to use for 1 1/2 years and everything was the same as when we put in
I was very surprised to find that I could not enter the storage facility after the actual office closed even with my access key.
staff did not demonstrate a friendly helpful attitude at all times. Often seemed bothered
Most of the staff was very helpful and friendly. A few seemed to not be enjoying their job, which is not something the customer really wants to see.
This is the second time I have used this facility and would use it again if I needed extra storage space.
Great Facility and Staff. Charging for extra access is pretty lame.
The evening staff two guys were extremely helpful and welcoming! Thank you for hiring happy employees! Made my day better.
I had a great experience with U-Haul and would use them again.
My experience with U-Haul spans back to 2005 when I relocated under my own power to Dallas from Louisiana. The entire time I was more than happy with U-Haul.
This is my second time that I use your services and both times had been very pleasant and if I need to in the future I will use them again
I would like to say, I have never encountered a more helpful and amiable Uhaul staff!! Kirk was the best, everyone in Plano should visit this location for any moving or storage needs!
The facilty is wonderful, the employee that helped me was not very friendly and was pretty rude to all of the customers that were there at that time.
my online confirmation said I had 1 month free they didn`t believe me. I showed the confirmation that said $0 due. I had to access uhaul.com to show it said online special 1 month free.
management and staff could have been more helpful in certain matters. i had a serious issue i asked for help and basically got blown off.
I always found a person to be helpful and friendly.
The rates should reflect short and long term rates.A lower PIA long term rate would help warrant hundreds of dollars of storage fees per year. Facilities and service were very good.
Nikki did a great job not only did I rent a unit I also rented a truck and she did great on both.
All my needs were met above my expectations.
Could have longer hours for access
The manager and staff were very nice and our unit was clean and getting access with the elavator and carts were very nice.
I am a repeat customer and I highly recommend your facility.
rented a storage room, staff helpful and informative
The staff was very friendly. I was happy with the service. If I need a storage in the future, it`s more likely that I will go to your company.
Staff was great, facility well managed.
The staff at this location has very poor customer service and was not helpful to me. the staff also appear to to upset to be asked questions
Poor lighting. Access door was not always working properly
The service was verry helpful. One additional thing that is needed is more larger rooms for storage.
The re-entry card is very inconvenient when moving in a large amount of property!
The staff friendly, not 100%efficient, system slow/got storage area/went to unload/door locked/ back to office and found out I needed to buy a certain lock/ temp 106
the staff here was very helpful and super friendly. thank you!
Rollin was very helpful and friendly.He took the time to work with us and our needs.
The Los Rios UHaul location in Plano, Tx has an excellent staff and facility. They might need a few more employees during peek hours though--they get very busy
Major Problems. The 200 character limit is not enough room to document the issues.
If the wiring on a trailer is questionable ... don`t put it back in service with magnetic tow lights and duct tape. It looks tacky and causes a potential trip hazard to those actually using it.
I think that it is very good, even though the person that is not the manager could be more helpful
I don`t like using one keypad to check in and out and another to gain access but otherwise a great facility.
I only have access to the facility until 7pm -- I needed help unloading my truck, and most people could not be there until around 7 pm because of commuting and dinner, etc.
My reservation confirmation showed access hrs to be 24/7, no extra charge. When I got there I was informed there is an extra fee. A bit of a disappointment, and it caused me to change my plans.
This facility is secure, but easy to access as a member. I love the keyless, code entry feature. It was also very clean.
I always feel safe and secure when accessing your facility. It`s always well maintained and very freindly/helpful staff. The convenience of having the carts and drive up to dock is highly useful!!
The local manager was most helpful in resolving a billing issue and rental agreement modification.
The staff was very courteous, helpful.
The staff is always friendly and helpful at this location. Never been dissatisfied!
Would like opportunity for later access to our facility. It doesn`t have to be every day, but specific days of the week would be nice.