Customer Reviews for U-Haul Moving & Storage Of East Tampa

Rating:

3.0

Not double charge clients. Be more attentive to your customers

Rating:

5.0

I didn’t get my Dolly that I paid for it was seven dollars. Can I please get that refunded?

Rating:

4.0

Could use better signage for where to park. The service was very good and friendly.

Rating:

5.0

No improvements. You are doing fine with customer Service. Thank you.

Rating:

5.0

El tráiler estuvo genial

Rating:

5.0

:)

Rating:

5.0

Nicole processed my rental. She was very pleasant and professional. Nicole helped tremendously in making my moving experience less of a hassle.

Rating:

5.0

Everything was easy and straightforward. Thanks!

Rating:

3.0

Everything was ok...

Rating:

5.0

The worker she was very nice and if I need another truck I will come to yall thanks

Rating:

5.0

Everything was great!

Rating:

1.0

Got truck loaded and when ready to leave the truck would not start. Called roadside assistance, when they got there they said the battery was dead. They had to go and get a new battery and install. Was down for over 2 hours. I had to pay my moving guys for the time down. Location manager said he couldn’t compensate me anything for the inconvenience of me having to pay my moving guys. When returning the truck the location manager was outside cleaning his personal vehicle.

Rating:

5.0

The quaestions are only about the pick up location. Where are the questions about UHaul the company? The online reservation system does not work ! I followed the instructions which included adding a payment method and my DL number and was instructed to pick up my vehicle using the App. I couldn't figure out how to get the app to work at pick up and had to ask for help and was informed by the receptionist that the app does not work and had to go through the registration process again. Really!

Rating:

5.0

Love ❤️

Rating:

1.0

This location has horrible customer service. U-haul had check engine light on and a notification to check cap even though the cap was on tight and secure. Felt like U-haul needed a new transmission. DONT GO HERE!

Rating:

5.0

No issues with the facility, and the manager was great to work with.

Rating:

3.0

Good vehicles

Rating:

5.0

Everything was great

Rating:

5.0

Great

Rating:

1.0

Not clean U-Haul was full of rodents. Customer service sucks. Everybody needs to be fired. They had a kids running around in the store while they were working they were eating on the clock. Moral Of the story they need a new crew because the ones they have now is very unacceptable.

Rating:

4.0

There was a piece of metal siding hanging off the vehicle on the driver side, as well as a notification light indicating that the right driver-side tire needed air. Neither of these seemed much cause for concern for the person at the desk. I only needed the truck for a few miles so it didnt inconvenience me, but I was still worried I'd have a blowout/flat.

Rating:

5.0

Need to look up my issue with my initial reservation. The trailer was not returned on time by the previous renters. The person at the store had to track down another trailer with customer service and sent me to this location. Customer service didn’t move my reservation to here but luckily they did have trailers at the site for one way rentals. By the time I was able drive between locations and back home it was just over 2 hours so I could start packing the trailer and get traveling. So it was dark while finishing up and hurrried, but I am glad I was only compensated only 50 dollars.

Rating:

5.0

Great customer service. All the employees were plesant and helpfull. I wish people at my work had thet kind of attitude.

Rating:

1.0

A costume know what ( his or she) Looks for, you are the one who is goings to tell the costumes this equipment needs this and that.

Rating:

5.0

I have nothing to add

Rating:

5.0

Easy and easy once you are registered. One of the best uhaul I've been to in a long time. Will definitely be my go to if I need again.

Rating:

5.0

All went well, nothing on my end to improve.

Rating:

5.0

Everyone was very nice, welcoming, and helpful. Thank you, U-Haul East Tampa team!

Rating:

4.0

All the staff was professional and friendly.

Rating:

5.0

My overall experience renting from U-Haul was excellent but their system recognize my debit card as a cash app card and it placed $100 hold on my card which was okay because I had the extra cash but what if I didn't this is something that needs to be fixed within the system not everybody has cash app it's an actual debit card.

Rating:

5.0

I know good service when there's a need,thank you

Rating:

4.0

Telling the customer if they will be open at the time they request the equipment to be return.

Rating:

5.0

Very easy

Rating:

1.0

Unprofessional place. The Afroamerican working at this location are awful. Lazy and do not care about the clients. They are all rude and playing in theirs phones. Horrible experience.

Rating:

5.0

I Love the service and place,

Rating:

5.0

Just keep up the good work you're doing fantastic five stars for me

Rating:

3.0

Unfriendly staff, woman said where to put back the trailer and didn't came to unhook from the car, I wait for 10min and after that did it my self

Rating:

4.0

Never received my final receipt.

Rating:

5.0

The truck had service issues also it didn’t accelerate

Rating:

5.0

I give the overall Customer Service experience an above average, the representative that I dealt with in picking the vehicle up and returning an excellent she made my experience very tolerable and fixed ever concerned in a respectful manner, thank you Tamra

Rating:

4.0

Pickup was fast, great customer service throughout, the lady had problems printing out my ticket at return, stating that the computer wouldn't allow it, as it was running slow. I also had a problem with the app, and when I went to verify the truck at pickup, your website would not allow me to upload pictures. Overall, 100% better than my last experience!

Rating:

5.0

I liked the service, the people there were very friendly, they treated me very well, I recommend it.

Rating:

1.0

Train the employees to work with respect and professionalism.

Rating:

1.0

Please clean your trucks before you rent them out. My truck was in filthy condition when I picked it up.

Rating:

5.0

Good service

Rating:

1.0

I was charged nearly 200$ for a 19.95 truck they charged my card 3 different times

Rating:

5.0

Very helpful staff

Rating:

5.0

Your staffing is very respectful and I would refer friends .Thank you

Rating:

4.0

My 2023 truck was damaged due to blocking exit from storage

Rating:

5.0

Very nice

Rating:

2.0

The district Manger help me out alot as for the rest of your staff and management there was terrible didn't call people they were supposed to almost sold my unit without calling anyone to tell them our time was up they were rude and disrespectful

Rating:

1.0

Horrible service the two girls in office was very rude and so unprofessional.. had an attitude with me for no reason like they preferred talking to eachother with bad words about a whole dude. The keypad don’t work and when you ask for help the girls was like I don’t know call customer support. Very rude like the whole unit is unsafe the way you have to put your stuff up and it has holes

Rating:

5.0

The staff was awesome including Cedric he was absolutely amazing

Rating:

5.0

Sales clerk very helpful

Rating:

4.0

Overall, my experience was satisfying. For improvement, I suggest the following: 1. More training for staff sitting at the desk. 2. To have an accurate recording of gas level and odometer readings. It happened several times to me that one or both recordings were quoted wrong when I received the contract. After returning the vehicle once, the odometer reading and gas mileage were quoted wrong. I was over charged approximately $100 because the digits were recorded wrong. Another time I was charged $8 for the gas while I put 3 gallons for a 16 miles total trip. The manager took care of the mileage charge after hearing my complaint. For the gas, the manager offered me a refund, but I declined.

Rating:

3.0

Great facility.,AC is on. Temperature is great Manager is so nice to reverse the charge of one month after 2 hours of happening. Unfortunately . Poor customer service at checkout by Latitia. Overall experience is ok

Rating:

5.0

Great service very professional

Rating:

5.0

Very helpful patient with the customers they were excellent and I appreciate that msjoyce Batchelor/Thompson

Rating:

2.0

I would have liked to be informed before hand the storage facility had no elevator. My storage unit was on the second floor storage, it was inconvenient with no elevator. Also I found out afterward, I couldn’t get into the storage after the office was closed. Also inconvenient.

Rating:

3.0

The inconvenience of going up stairs with everything. My lock was difficult to lock and unlock.

Rating:

1.0

Y’all took money out my account after i turned off service also didn’t have a card on Audi pay

Rating:

5.0

Everyone that helped me from Back in December till February was all amazing nice and helpful as busy as they be I didn't experience not one bad moment . 10stars baby 🤗

Rating:

5.0

The claim to my unit was difficult only because I'm old LOL it was a very clean unit friendly staff, as a matter of fact every time I was there to move stuff around someone always ask if I needed help. I thought that was very special. I will return one day but I will make sure I get a unit on the bottom floor no stairs LOL thanks for the great customer service

Rating:

1.0

I was told, go around the building. “You’ll see where u need to go”. I went around the building multiple times before I understood where to enter. No elevator, my unit is on 2nd floor. I didn’t know there was no elevator. Would hv been nice to know before.

Rating:

5.0

GREAT SECURE FACILITY

Rating:

1.0

Sold my belongings with my personal information

Rating:

5.0

Need to be a little bit more knowledgeable about what’s going on, but overall everything was very professional and courteous

Rating:

5.0

Great staff

Rating:

5.0

Todo muy bien muy tratable el personal que no atendió

Rating:

4.0

The staff here is wonderful and we’re very helpful for me

Rating:

3.0

Increases in price made keeping the storage unsustainable. Email contact was never answered. Had to move to another facility with similar size and much lower rates.

Rating:

5.0

No problems

Rating:

4.0

Wish the door in the back wasn’t broke

Rating:

5.0

I didn't have no problems with the U-Haul storage Team.... They even closed my account out without out me having to come back and forth because I moved kinda far. Also when I was late I got an email reminder that am late, sometimes I got a phone call so I love them for being such a great team/staff.

Rating:

3.0

ive used Uhaul for over 30 years......brought to the employee attention of 1 month free storage and a free lock...and she said NO.WAY....

Rating:

5.0

Very nice and helpful

Rating:

5.0

Great and clean a wonderful place to store your stuff

Rating:

2.0

They took all of my deposit with no explanations

Rating:

4.0

Everything went well

Rating:

5.0

Really great staff 💯💯💯💯💯💯💪🏽💪🏽💪🏽❤️❤️❤️❤️

Rating:

5.0

The guy at the office was very helpful in making sure I got the right size storage room.

Rating:

5.0

Very clean, nice customer service.....the truck was very clean, smell fresh 👌

Rating:

4.0

Service was very good just was very hard to get in contact would employees over the phone

Rating:

1.0

The facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.

Rating:

5.0

WORKERS KNOWLEDGEABLE & RESPECTFUL..

Rating:

1.0

You charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I’ve had with you. After my surgery and I start to feel better I’m starting with the BBB and I’m not stopping until I get some answers and restitution. I’m not going away.

Rating:

2.0

The storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.

Rating:

3.0

I had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.

Rating:

5.0

I was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.

Rating:

5.0

I had a great experience and the associates were very professional and helpful to great young ladies.

Rating:

4.0

I've always have had a good experience with U-Haul.

Rating:

1.0

One of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is broken

Rating:

1.0

I didn't move in. I am waiting for a refund.

Rating:

5.0

I reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!

Rating:

1.0

Narrow hallways made moving very hectic and difficult 😞

Rating:

5.0

I had a climate control storage so the hrs didn't work with my job hrs.

Rating:

5.0

All is good with my stuff.

Rating:

2.0

I'm praying the company continues to attempt to improve with each review.

Rating:

5.0

Good customer service.

Rating:

5.0

Nice place good service

Rating:

5.0

I am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thx

Rating:

5.0

I want to thank them for all the help unloading and packing the unit.

Rating:

3.0

The storage facility is good but the no elevator really is rough.

Rating:

3.0

I did not receive a lock in my unit, thankfully I had one on hand

Rating:

5.0

Great customer service

Rating:

3.0

All storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.

Rating:

5.0

Great customer service!!!

Rating:

4.0

Keep the good work up

Rating:

3.0

The system was down and. Made it hard to do business.

Rating:

5.0

I like it U-Haul storage the staff is very excellent

Rating:

5.0

Staff had good knowledge of the area.

Rating:

5.0

Kayla Bailey was wonderful and extremely helpful

Rating:

2.0

They moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently

Rating:

5.0

Stephanie, was extremely helpful.

Rating:

5.0

Thanks to the manager unsure of her name but she rocks!!

Rating:

1.0

Never. Again.

Rating:

5.0

Being that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)

Rating:

5.0

Comiller was hands down best customer service I’ve received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!

Rating:

5.0

Stephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future

Rating:

5.0

They were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

😎🤪🤩

Rating:

2.0

Experience just wasn't great. Glad to be moved out.

Rating:

5.0

Thanks

Rating:

5.0

The two young men working there are a couple of the hardest working men I’ve ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday

Rating:

5.0

The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.

Rating:

2.0

I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do

Rating:

4.0

It would have been very helpful to have after hours accessibility.

Rating:

3.0

Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.

Rating:

5.0

The Customer service and product knowledge was on point.

Rating:

5.0

It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much

Rating:

5.0

Y'all did right. People first attitude.

Rating:

5.0

Excellent service!!!!!

Rating:

3.0

have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason

Rating:

5.0

I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs

Rating:

5.0

The facility and it:s staff were great. Thanks U-Haul.

Rating:

5.0

We was able to get a climate control one on yesterday

Rating:

5.0

Great

Rating:

5.0

I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress

Rating:

5.0

The young lady who help me was beyond amazing I will most definitely be coming back.

Rating:

4.0

Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative

Rating:

2.0

The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.

Rating:

2.0

Terrible and very slow service

Rating:

3.0

I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.

Rating:

4.0

Staff did a good job of getting me and my families need taken care of. Thanks

Rating:

5.0

Great place to rent and storage your things at great

Rating:

1.0

No recomiendo

Rating:

5.0

Conveniently located, reasonably priced and wonderful helpful staff.

Rating:

5.0

Appreciate uhaul for making my relocation easy.

Rating:

1.0

I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.

Rating:

1.0

Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS

Rating:

5.0

I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location

Rating:

5.0

My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.

Rating:

1.0

I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s

Rating:

5.0

Amazing costumer service from Tina. She was extremely helpful. I recommend her.

Rating:

4.0

Very helpful!

Rating:

5.0

I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.

Rating:

5.0

friendly, professional and helpful

Rating:

1.0

The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!

Rating:

1.0

Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back

Rating:

5.0

This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.

Rating:

4.0

The prices are very high

Rating:

5.0

I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133

Rating:

1.0

Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again

Rating:

1.0

My unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance

Rating:

1.0

Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional

Rating:

5.0

Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional

Rating:

1.0

What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.

Rating:

5.0

Excellent customer service. Thank you!

Rating:

1.0

After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.

Rating:

1.0

We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!

Rating:

5.0

Muy bueno la atencion al cliente de parte de la sra alicia collins

Rating:

1.0

The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!

Rating:

1.0

Pod wasn’t ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I’ll be calling calling co

Rating:

5.0

Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl

Rating:

2.0

My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.

Rating:

5.0

I will come back if I need to y'all was helpful

Rating:

5.0

Storage facility should be open much later than 7

Rating:

5.0

Everything was great

Rating:

5.0

Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.

Rating:

5.0

👍👍👍👍👍👍👍👍👍

Rating:

4.0

.

Rating:

1.0

The unit was infested with dead and living mice at the time of move out.

Rating:

5.0

All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.

Rating:

3.0

Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.