Customer Reviews for U-Haul Moving & Storage of Elizabeth
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Elizabeth
Please have more pleasant workers.
Great service all across the board!
I have to be honest and say that the truck that was given to me was in really really bad shape. I had to hold the outside mirrors with my hand which was very dangerous. I was shocked at what was put on me and I was by myself. Very traumatic experience! Please check your trucks on a daily basis. And to make it so bad ,, I put more gas in the vehicle then I was supposed to and could not get a refund.
2 extra charges on the bill for stuff I did not request. Was not able to review the charges before paying.
Hire more great worker like these guys.
add some little incentives, like the carrier trolley wheel to help customers move their loads. I like the customer service representatives, they are very friendly and involve in the customer's satisfaction. Toms up for the customer service representatives for 1/19/2016.
Great locations, personnel and vehicles. Prices are very reasonable too.
One of the best locations I have ever used. Ladies that answered the phone where so friendly and polite. I have never been in and out of a uhaul so fast on both ends. Refreshing to have service like that. Thank you
I can't say enough great things about this location. Everyone was helpful and made sure to go over things with me, including things that had been done incorrectly by other uhaul employees, so that I could get the best experience. They were inviting and listened to my complaining (which was probably annoying, but they suffered through it). They knew what they were talking about and were able to fix some problems I had. I was thoroughly impressed with Joanna and I believe the other woman's name is Marcella. They were wonderful to deal with.
Keep the great customer service you guys already have. Happy new year
Extremely friendly, quick to get my drop-off taken care of. Easy to find clean location, would recommend to others for moving needs.
After hooking up the trailer, the lady attendant asked me to hit my brakes and turn the left turn signal on. I did so. I assumed that that meant the lights on the trailer were working fine. After driving 570 miles back home and backing up to unload the trailer, my wife tells me that none of the lights on the trailer worked.
Make sure the equipment is fully operable and ready at the time of pickup.
For me everything was good! Thank you
Location was inconvenient to get to from Summit - otherwise facility is OK
Smooth overall experience
Customer service was gooy. The UHaul rep was quick to checkin mmy van but really tried to make some extra $ for her location. My gas was touching the lower end of the gas needle mark needed for checking in and I got charge $5 because the needle was not in the middle or above. Penny punching
The lady name by jona was nice
The staff was well knowledged and made sure my safety with the equipment attached to my vehicle was correct and proper.
Staff was very friendly and helpful.
The worst experience ever. Overcharged me in miles and added insurance after I expressed 3 TIMES I did not want it. Poor execution and customer service. I have reached out to the manager multiple times and no response regarding the issue. HORRIBLE!
less talking between employees and take care of customers
Excellent customer service!!!!!
It need better customer service personal that have experience to serve
Nothing the girls were great
have more employees to help customers where
This was a 24hr location, which was perfect for me because I was able to drop off the truck at 3am, after I unloaded my things.
This has been the best experience yet. We have rented before
It is was ok, could of been better
hAVE MORE STICKERS ON HAND FOR DINGS ON THE TRUCKS. wE CAME THE DAY THERE WERE NONE! OTHER THAN THAT EVERYTHING WAS GREAT tHANKS!
Got a van with a crooked steering wheel, malfunctioning traction control and no key fob to automatically lock all the doors...??
For the most part everything went smoothly and quickly. Thanks!
Beware!!! Incredibly misleading sales people and completely over priced. I`m moving out asap!
Rodent infested. Severely overcharge on truck rental. Staff needs better training diversity.
generally positive, although they forgot to take me out of the system when I moved out and so I continued to receive bills in the month after I had moved. When I called they fixed it.
Very helpful and super friendly!
I was billed after removing my items from storage unit. Other than that my experience was good.
I found 2 dead mice in the unit. An add`l payment was taken from my account after I moved out. I`m still waiting for the money to be returned.
Yes recommend, it was clean, convenient access and knowledgeable staff
This was my first experience with UHaul. Brilliant service throughout - simply impressed, especially with your Elizabeth 07302 staff. Thank you!
Customer service was great.
The facility was well maintained and secure and the staff was always very helpful
The facility was neat and clean and very professional
The staff was great, place is well lit and secure, the only bad thing about this facility is there`s no elevator to bring your belongings in and the steps can get a bit much to someone with asthma.
Things were stolen out of my storage unit. When I called, I was told my unit didn`t looked tampered with like I was lying when I know what I own.
Price for rental is to expensive.
The service was ok, the reps can be more friendly and act like they love or like the job.
For $10 only, we were able to have 24 hr access to our storage unit.
Very friendly and Curtis staff. I would highly recommend them.
Wonderful staff! It was a pleasure renting from them.
The facility is well kept, staff is very friendly.
Easy access not burocratic stress was great. Very practical. Thanks.
I was charged a $10 fee to have 24 hour access despite me receiving a letter stating that it was supposed to be free as part of my storage agreement.
Very good. Very friendly staff.
Great staff. Friendly and very professional.
Great friendly and professional.
Excellent customer service experience.
Overall great experience!
I wouldnt change a thing. Customer service was superior.
My rental unit is on the top level of the facility and I am extremely disappointed to find that there is no way to get there except by STAIRS. No elevator. REALLY!
the staff was very courteous and friendly thank you
Did not like having pest traps in my unit, could have used a light to see inside the unit otherwise great experience - easy to get in and out and facility was safe and felt clean overall
I would prefer the ACCESS hours to extend into the evening on Sundays, being that it`s more convenient for people to move on the weekends rather than during the week.
Clerk was very friendly and helpful, storage was easy to access and appears safe because it is indoors storage unit could have been cleaner
The hours need to be longer
They are impossible to get ahold of. I tried to contact U-Haul in Elizabeth NJ for 4 days before I finally got someone to pick up my boxes.
wasn`t told about all the fees upfront. also had problems due in payment due to a hold placed on my account which i was told wouldn`t be resolved for 5 days, but the hold was lifted that day.
friendly staff and on time delivery
The customer service was outstanding and the manager went above and beyound to make sure my move was nice and easy.
Very, very good. The young lady at the counter was lovely!
very clean. everyone very professional.
The store was clean but I never get in touch with someone from the actually store when calling.
Dawn and her staff have always been helpful and friendly. I`ve had storage at this facility since 2007.
Very good customer service, I`m very happy.
The young lady who took care of me was extremely nice. Matter of fact, each time I visit the facility or call in to make payment I`ve had no problems.
The manager onsite dawn is very helpful. She helped make a tough situation easier to deal with.
After 12pm there was only 1 person working and there was a lind of approx 8-10 customers. Seemed a little short on staffing. I had to wait 30+minutes just to reserve an additional storage unit.
The choice in size of the unit we used was perfect, so I wasn`t paying for a unit with too much or not enough space. The manager Dawn was very pleasant.
Excellent service and clean facility.
Dawn was excellent in providing my movers directions to the wstorage location.
While my experience was good, the pricing was not competitive. There were too many hidden cost and the policies were not the best i.e the disk lock. I left the facility was the cost was too much.
The only complaints are the price of the monthly storage fee. As well as having to purchase a special lock for the faclity.
Dawn was extremely helpful during the time I dealt with the Elizabeth U-Haul store. I found her to be extremely pleasant abd helpful.
Ive had my storage for 3yrs. and the staff at this Uhaul have and had always been professional and courteous. I will definitely use them in the future......
Upon obtaining a storage unit, I was under the assumption that this facility was secure. My storage unit was broken into.
Best experience ever. Geeral manager was absolutely helpfull in every way possible. Thank you very much for the great help.
both location managers were superb Linden and Elizabeth centers. My move went great. Thank you
I truly liked the U-HAUL service.