Todo excelente felicitaciones muy buen trabajo
Diana Rios | Overall Experience- Indiana IN
- Evansville
- 47714
Customer Reviews for U-Haul Moving & Storage of Evansville
(Us 41)
Services at this Location:
Contact Us
1200 E Riverside DrEvansville, IN 47714
(Us 41)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
No problems. Easy transaction.
Ray Young- Rating:
- 5.0
The service I received was great! The service representative was courteous and extremely helpful. The person who accepted my equipment return was also very courteous and helpful. I cannot recommend anything that would make the rental experience better! THANK YOU ,U-HAUL at 1200 E Riverside Drive in Evansville, Indiana.
DAVID TAPP- Rating:
- 5.0
Customer did not leave a comment.
Robert Carpenter- Rating:
- 5.0
Customer did not leave a comment.
MYQUESA PAYNE- Rating:
- 3.0
We had to have the truck we rented changed out. The shock. Absorber were not adequate. The truck that we rented had a similar problem with shock absorber not adequate. Need maintenance done
Cliff Herring- Rating:
- 4.0
Customer did not leave a comment.
Tara Ford- Rating:
- 5.0
Customer did not leave a comment.
Jamie Vil- Rating:
- 4.0
Customer did not leave a comment.
jamie clay- Rating:
- 4.0
Closer return site.
marian cook- Rating:
- 5.0
Customer did not leave a comment.
Lori Heeren- Rating:
- 5.0
I had an emergency situation and they went above and beyond to get me on the road. Great Big THANK YOU
STEPHEN DILLEHAY- Rating:
- 3.0
Customer did not leave a comment.
Cheryl Wigginton- Rating:
- 4.0
Customer did not leave a comment.
Megan Willis- Rating:
- 2.0
Customer did not leave a comment.
Abigail Fenton- Rating:
- 2.0
Customer did not leave a comment.
Andrew Preske- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey Francis- Rating:
- 4.0
Inside of cargo van was clean not the outside.
Nancy Nicholson- Rating:
- 1.0
Lady working there at riverside Dr. A d hey 41 in Evansville Indiana was so unprofessional & rude! Definitely using meth Looked like she had big sores on her face and was just rude af..and tried accusing us of damaging the u haul van..
Wayne Burris- Rating:
- 3.0
Depending on the facility. But I think if your gunna have a 2 story building. You should have a elevator.
Danielle Brixey | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
CHARLES ALMS- Rating:
- 3.0
Very understaffed. I paid and had to wait while 3 other customers were helped before I could get my trailer hooked up.
Lori Adkins- Rating:
- 3.0
Customer did not leave a comment.
Danielle Brixey | Overall Experience- Rating:
- 5.0
Great costumer service!
Jacob Miller- Rating:
- 5.0
Customer did not leave a comment.
Brian Plass- Rating:
- 5.0
Customer did not leave a comment.
Brian Plass- Rating:
- 5.0
Customer did not leave a comment.
virginia dyson | First Impressions- Rating:
- 3.0
I asked for a appliance dolly and they said they were out. How do you rent out more them you have. made our job a lot harder. They charged me for 8 gallons of gas and I only went 21 miles plus I also put 25 dollars in the tank. They were will busy and only had one girl behind the counter. I usually check the gas but I got in a hurry because of how long it took to get waited on and I just forgot to check it. You made a mistake and because I forgot to check it cost me 36 dollars. the truck was horrible/had to clean it out so I would not get a cleaning fee. Mike P.S. the girl behind the counter was working her tail off and I do not blame any of this on her.
Michael Joest- Rating:
- 2.0
Improve customer service. I brought my car in at 7am on a Tuesday and was told the hitch would be completed by that evening. I received a call at 1pm saying that it wouldn't be finished until the next morning before noon. This was because of short staffing. I explained that I had a morning appointment the next day and an afternoon appointment and would if cancel the morning appointment. By 1pm the next day I had not received any communication about the further delay. This location never answers their phone, letting it roll to a central number that cannot ever help. I called the cell phone from the call the previous day. That person was home and gave me another cell number to call. The person that answered was very curt and did not appolgize for the lack of communication. She was very rude saying that the delay was not her fault because they were so busy and she needed more time. I said that I would then need to cancel another appointment which was met with no response. I said then that I supposed it would be ready in the morning and she reacted very angried that that is not what she said and it would be ready that night. I received a call from her that it was ready at 6:35 that night which was too late to arrange a ride. When I arrived in the morning, the hitch was missing the ball attachment that I had to point out to the staff. I used this location previously to rent a truck. The customer service was not this bad but still not pleasant.
Richard Letsinger- Rating:
- 4.0
Customer did not leave a comment.
Edward Boice- Rating:
- 5.0
Customer did not leave a comment.
Leslie Goins- Rating:
- 5.0
The U-Haul phone tree is a big waste of time when you need to speak with someone at the location. I could not get anyone to answer locally when I needed eyes on the ground to verify the return of a trailer I needed. Cost me a day of work. The folks at the location were great. But too busy to answer the phone. Understaffed?
mike below- Rating:
- 5.0
Customer did not leave a comment.
Brandi Hodges- Rating:
- 5.0
I didn't get what I wanted ended paying more had togo to different locations to get a trailer than I was promised took about two hrs longer
David Ferguson- Rating:
- 4.0
The man that helped was excellent.
George Rogers- Rating:
- 5.0
Customer did not leave a comment.
MacKenzie Durban- Rating:
- 4.0
Smelled like weed
Styles Feltner- Rating:
- 5.0
Customer did not leave a comment.
Kashana No- Rating:
- 3.0
Customer did not leave a comment.
Cooper Thorne- Rating:
- 4.0
The van smelled like marijuana smoke. Other than that, overall was great
Valerie Pate- Rating:
- 3.0
That was a long wait and only 1 person working on a Saturday to both check out and check in my truck rental. It took at least 30 minutes wait for each stage of the process.
Frank Klitzing- Rating:
- 3.0
They where so busy, had just two people working inside
Audra Ruphard- Rating:
- 5.0
Customer did not leave a comment.
Justin Welder- Rating:
- 5.0
Customer did not leave a comment.
Garmen Gass- Rating:
- 5.0
Customer did not leave a comment.
Marsha Atkinson | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Thomas El Mallakh- Rating:
- 4.0
Customer did not leave a comment.
ADRIENNE CLOTMAN- Rating:
- 5.0
Thanks to Jordan!
Brandon Frazer- Rating:
- 5.0
Customer did not leave a comment.
PAULA GONSALVES- Rating:
- 5.0
Customer did not leave a comment.
KERI lemon- Rating:
- 2.0
Very slow, staff didn’t seem to know their job.
Lori Adkins- Rating:
- 5.0
I cant remember her name but the manager at the 41 Riverside in Evansville IN is amazing. Thank you for all your help.
Kataka Milon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sheldon LaGrone- Rating:
- 5.0
Customer did not leave a comment.
CHARLOTTE SMITH- Rating:
- 1.0
The rental truck was not maintained properly, which almost resulted in an extremely serious accident. Repeated attempts to discuss this issue with an appropriate U Haul team member were ignored. I will not rent from U Haul ever again and strongly encourage others to rent elsewhere.
Kevin Klosowski- Rating:
- 5.0
The general manager is literally the best. She helped me with all my difficult questions. 10/10
Keeya Mills- Rating:
- 5.0
Customer did not leave a comment.
Leslie Wright- Rating:
- 5.0
Clean units and surrounding area. Very helpful staff. I would use again if needed to store anything. Thank you.
Michele Taylor | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Michael Daugherty III- Rating:
- 5.0
Customer did not leave a comment.
james irvin | Overall Experience- Rating:
- 4.0
The brakes on the trailer on the return trip started to not work making the tow vehicle having to do all the stopping
James Teddleton- Rating:
- 5.0
Was super quick and easy to pick up and drop off was so simple. We will definitely be renting again when we need to move!
Raegen Radde- Rating:
- 5.0
Friendly, helpful, professional
James Tosti- Rating:
- 4.0
Previous user of truck didn’t refill so I had to fill up right away and then once en route because truck got lower MPG (@ 8) than U-Haul employee estimated (10). Otherwise, everything went smoothly at pickup and drop off.
Donald Van Dam- Rating:
- 3.0
Please update information in computer as soon as truck is returned. This way if someone calls about how much it was, they can't say it has not been returned , but in reality it really is there on the lot.
Carla Martin- Rating:
- 5.0
I was very impressed with the accuracy and the kindness of the all the employees however Mr Mark really impressed me with his kindness his patience and his understanding also the young lady who helped me the day before was excellent I will use U-Haul here again and I will recommend it as long as they continue to give me this impression thank you Sincerely Teresa SaliuAdedeji 02/07/2024.
teresa saliu-adedeji- Rating:
- 4.0
Parking lights wouldn't turn off so it drained the battery....they did work with me to make up for time.
Vickey Crouch- Rating:
- 4.0
Customer did not leave a comment.
Joseph Morse- Rating:
- 5.0
Super nice employees
JUSTIN LOGSDON- Rating:
- 5.0
Customer did not leave a comment.
Priscilla Spicer- Rating:
- 5.0
Customer did not leave a comment.
Michael Kapps- Rating:
- 1.0
never she was all I got check engine light came on. I took it to AutoZone like they asked and it was a Cadillac converter so I had to take it back. They gave me another truck even though at the beginning I didn’t want a big U-Haul I just wanted to regular truck. I didn’t have that much stuff, so I had to waste more money that I didn’t have because they don’t take cash app I had to pay extra hundred dollar deposit and then when I turned in the vehicle they never gave me my money back, so yeah this was not what I’ve expected
Danielle Heinlin- Rating:
- 5.0
N/A
Damien Cardwell- Rating:
- 4.0
Customer did not leave a comment.
Gerald Heck- Rating:
- 5.0
Customer did not leave a comment.
Mark Stanczyk- Rating:
- 5.0
Customer did not leave a comment.
haywood outlaw | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
anthony brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lyvia jones | First Impressions- Rating:
- 4.0
The employee I talked to in Evansville the manager was very nice and pleasant .I will tell her that when I get back in town to make my February payment thank you
Steve Beatty | Overall Experience- Rating:
- 5.0
Welcoming staff, I was helped as soon as I walked in to rent a storage unit and truck. Had trouble getting into my store unit another crew member seen I was having trouble and assisted me. Very pleased with service.
Alyssa Arredondo- Rating:
- 5.0
OUR CHECK IN GIRL WAS AWESOME!! 😎
Theresa Crawford | First Impressions- Rating:
- 2.0
The return area is standing in water and you have to get out of your car in 3 inches of water during a rain.
Michael Deeg- Rating:
- 3.0
Only one person working and there was a line. App didn’t work right and dolly was t in truck. Keys weren’t in truck because they said someone took all the keys. Took almost 30 minutes to get everything in order.
Amanda Lang- Rating:
- 5.0
This location rocks!
Thomas Eckman- Rating:
- 3.0
Customer did not leave a comment.
Robert werner- Rating:
- 5.0
Nothing. Both Atlanta and Evansville employees were helpful and courteous.
Khahlelah tapp- Rating:
- 5.0
Customer did not leave a comment.
betsie clark- Rating:
- 5.0
Customer did not leave a comment.
Gary Trible- Rating:
- 5.0
Great customer service 👏
BABETTE DETALENTE- Rating:
- 5.0
Customer did not leave a comment.
Darline Philogene- Rating:
- 5.0
Customer did not leave a comment.
Ronald Adams- Rating:
- 5.0
Customer did not leave a comment.
james roy- Rating:
- 5.0
Customer did not leave a comment.
james roy- Rating:
- 5.0
Customer did not leave a comment.
Kenneth Moore- Rating:
- 3.0
No issue
Chad Cloutier- Rating:
- 5.0
The clerk that worked with me was an excellent representative of your company. He really was the best Uhaul representative I've ever worked with.
William Whitmore- Rating:
- 5.0
Customer did not leave a comment.
Kassandra Russell- Rating:
- 4.0
Tire light was on, interior smelled, front end worn out, box leaked.
Maria Fuelling- Rating:
- 5.0
Some fantastic people work there… I recommend this location…
Mark Osborne- Rating:
- 1.0
I wasn’t even the one to drop it off it had to be towed
tori trodglen- Rating:
- 5.0
Customer did not leave a comment.
sherri anne- Rating:
- 5.0
Uhaul staff member, I believe his name was Mark, was super friendly both at check in and check out. I parked the truck at the wrong spot and he came out and moved it himself. Great experience!
Jordan Baer- Rating:
- 4.0
Everyone was very nice
Jill Seiler- Rating:
- 5.0
Customer did not leave a comment.
Michael Deeg- Rating:
- 3.0
Customer did not leave a comment.
Carla Davis | Overall Experience- Rating:
- 5.0
Good people they will help just long as you communicate with them
Ricky Lewis | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
mark sanders- Rating:
- 4.0
Please let them know what I will need to do to get my boxes delivered from your storage in advance. For instance, if the boxes need to be picked up by another carrier if they need to be stored.
Maxine danels- Rating:
- 4.0
Customer did not leave a comment.
James Snider- Rating:
- 5.0
Customer did not leave a comment.
Sherry Smith | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Garrett Livingston- Rating:
- 5.0
Everything went great! Thanks for being such a good location!
Russell Smith- Rating:
- 5.0
Customer did not leave a comment.
Shynice Collins- Rating:
- 5.0
Customer did not leave a comment.
PAULA GONSALVES- Rating:
- 4.0
The process to rent is difficult ,too many steps to follow.
jeff aldridge- Rating:
- 1.0
The woman working (I believe her name is Miranda) was incredibly rude to not only me and every single other customer she interacted with but also her coworker who remained profession the entire time I was in the building.
MARGEAUX RENNELS- Rating:
- 5.0
Customer did not leave a comment.
Yolanda Williams | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lila Jenkins | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Kataka Milon | First Impressions- Rating:
- 5.0
Miranda went above and beyond for me! Shes amazing and deserves a raise!
AMANDA ALVEY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
rosemary page | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BRANDI JONES | First Impressions- Rating:
- 5.0
Mark was super helpful, very patient and understanding. I wish there was more people like the ones at this location and If so I know the world wouldn’t be so broken! Thank you so very much for everything for such a hard time you guys made it easy to just have a moment of fresh air!! Thank you! *(I believe the lady was Miranda when I walked in and she was even very sweet in just passing by and saying excuse me! Thank you for everyone’s kindness!!)*
Ammie Cole | First Impressions- Rating:
- 5.0
Thankyou Miranda
AMBER BOYKIN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tyler Powers | First Impressions- Rating:
- 5.0
The general manager she was very helpful and knowledgeable
Jesse Harris | Overall Experience- Rating:
- 5.0
Clean and climate controlled. Easy access and decent prices.
Deborah Mcbride | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JEROME MUMFORD | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Joseph Hurtado | First Impressions- Rating:
- 5.0
The young lady was very friendly and very helpful
Jacqueline Moore | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DANNY MONTGOMERY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DSHIAH HAWKINS | First Impressions- Rating:
- 3.0
Mark at inside counter was extremely RUDE and acted inconvenienced when I "bothered" him trying to finalize my move-in. He took one look at my appearance (tattoos,facial piercings) and treated me poorly UNTIL he realized I really was a paid customer who is also a disabled US Army veteran. Then he was suddenly helpful but the damage was done, I would NOT recommend this site for storage needs and I'm a level 6 Google Maps Local Guide so I will reflect this information there so others will be wary.
Laurel Russell | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Lise Valcourt | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DERICA BURRIS | First Impressions- Rating:
- 5.0
We recently moved to a home that had more storage so we no longer needed a unit, but the staff was always very helpful and the facility was always clean and secure.
KENNEDY KOLB | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Matt Matocky | Overall Experience- Rating:
- 4.0
Monthly charges need to reviewed for reduction.
Sarah Brewer | Overall Experience- Rating:
- 5.0
Very underrated as well as understanding
robert burns | First Impressions- Rating:
- 5.0
The young lady that waited on me was very nice and very helpful. If they had a customer service scale one to five stars what would I rate her? I'd have gave her 10 Stars she was over the top!! Thank you U-Haul storage in Evansville Indiana.
Crystal Owens | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christian Meyer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL MCFARLAND | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Shaquita Morris | Overall Experience- Rating:
- 5.0
Thanks for everything
Antonio Vargas | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
KEITH ARNETT | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KEITH ARNETT | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Anthony Tillman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
stephen forister | First Impressions- Rating:
- 4.0
Nice and very clean facilities. Excellent Customer Service as well.
MARIA WILLIAMS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Monica Johnson | First Impressions- Rating:
- 5.0
J Mccary was great and very informative and pleasant
SHANTAE DARRETT | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
dione saunders | Overall Experience- Rating:
- 5.0
I've not had any problems at all, thank you
tammy seabeck | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
David Collier | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Donyea Brown | Online Move In- Rating:
- 5.0
Have used U-Haul since the 70's will continue to be my # 1 go to for moving
Joe Bullers | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
melinda pfingston | Overall Experience- Rating:
- 5.0
The staff was very friendly and helpful . The prices was at a reasonable rate
joe coleman | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Angela Dalton | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KENO DILLARD | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Laneicha sutton | First Impressions- Rating:
- 5.0
Everything was ready when we arrived
Joe Bullers | Online Move In- Rating:
- 1.0
We were given the wrong unit number when we originally got it we searched forever before we went back up there to the people who had no clue what they were doing and now we've canceled our unit and they still took money out of my account and we can't get a hold of anyone at the store terrible service
daniel hobbs | Overall Experience- Rating:
- 5.0
I was taken well care of there
KENO DILLARD | First Impressions- Rating:
- 3.0
Did. It have unit size I was looking for. Still have yet to receive a refund
Kelsie Hill | Overall Experience- Rating:
- 5.0
Everyone was very helpful to me and my husband. They all made a difficult situation much easier and were genuinely sympathetic. I would and have recommended uhaul to my relatives and friends.
Gregory Alston | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Kaylana Boone | Overall Experience- Rating:
- 5.0
Very friendly associates, as always.
Judy Chambers | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Matt Glick | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Samuel Powell | Overall Experience- Rating:
- 5.0
Great customer service!!
JOCELYN JOHNSON | First Impressions- Rating:
- 5.0
This U-HAUL facility is very proximal to USI which makes the storage unit convenient. There is one observation I will provide. It’s a management issue. As I referenced earlier, this U-Haul site makes it a high target location, especially on a Saturday and the first Saturday of the month. Unfortunately, there were only two U-Haul staff present: one that handled finalizing the reservations and one that checked in and checked out the equipment. This Riverside Avenue facility, on May 06, was almost standing room only! Both of these individuals should be commended for their incredible and outstanding customer service under very stressful conditions! They should further be provided with a paid day off in recognition of their manifesting the values of the U-Haul community. Not one time did their demeanor of service and attentive assistance waver! Not one time! While I know these facilities are locally owned, management at the micro and macro levels should ensure their facilities are sufficiently staffed, especially when it’s the first Saturday of the month.
Anthony Tillman | First Impressions- Rating:
- 5.0
Exceptional customer service and they don't want you to lose your belongings anymore than you want to lose your belongings, so if you stay in contact with them you can usually work something out. 5/1/2023
Crystal Owens | First Impressions- Rating:
- 5.0
Liked the use of free carts to haul items up the ramp to second floor storage. Thank you!
Tabitha Heiken | First Impressions- Rating:
- 5.0
The staff there are always respectful and professional, always have been. I definitely DO recommend this location to everyone in this area!
Sarah Bosaw | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
EDDIE BREEDEN | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Trey Melton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ilisha collxzo | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
dustin hall | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deborah Mcbride | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Brianna Koehler | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MARTHA RUSSELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Maureen Klose | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Valerie Bush | Overall Experience- Rating:
- 4.0
There was only one staff member on duty and it was very difficult for her to be in several places at one time. She worked really hard.
amy kroeger | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Mikaela Scheu | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard Tosti | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
karen cooper | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ken Hale | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ivory Ross | Overall Experience- Rating:
- 5.0
Need to not have so high of a price on units
Robert nelson | Overall Experience- Rating:
- 3.0
Not a great experience with the reservation. Someone canceled it and therefore there was no available truck when we got there.
Louanne Guerrettauz | Overall Experience- Rating:
- 5.0
Went beyond and above to make sure we were taken care of.
JEROLYN THOMAS | Overall Experience- Rating:
- 5.0
I love U-Haul storage it great place to move all stuff when yu kick out from your house or if you don’t have any space in your house then why not come here and be a U-Hual customer as well … And also the associate from are supper supper great peoples 🤍💕🤍 again i love U-Haul so much
JIM ALBIOUS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Terri Snodgrass | Overall Experience- Rating:
- 5.0
Today was my first day working and everybody was very helpful and I'm looking forward to coming back Wednesday the 17th of January 2023 for my second trial. Date. I want to thank you for giving me a clean slate and giving me the opportunity to join the workforce for the first time in 20 years thank you
Lisa Johnson | Overall Experience- Rating:
- 5.0
My experience with this unit was good, my only complaint was that the cost went up every year that I had it. I got the unit in 2018 for $119 by 2022 it was $135.
dana hankins | Overall Experience- Rating:
- 4.0
Na
Karen Hall | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Sean Flahardy | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Dustin Hastings | Overall Experience- Rating:
- 4.0
So far everything is good
leroy green | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
heather wade | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Duriel Cook | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zachary kirves | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
melissa reynolds | Overall Experience- Rating:
- 1.0
I find it ridiculous that I rented the wrong room, never even moved in but I was refused a refund. Basically gave them a free $70.
Cameron Willett | Online Move In- Rating:
- 5.0
Keep the good work up
Bobby Griest | First Impressions- Rating:
- 5.0
Don't change nothing
BARBARA BROWN | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
BRYANT HARNEY | Overall Experience- Rating:
- 1.0
Staff are UNPROFESSIONAL and need to be reevaluated. Never use again
Veronda Ricketts | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shane Brackett | First Impressions- Rating:
- 5.0
Having access hours a bit later in the day (say ending at 11 instead of 10) would be helpful, but the early hours are great. The staff was very clear with the directions and the facilities are easy to use.
Ian Mills | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
AMANI JOHNSON | First Impressions- Rating:
- 1.0
Customer service was horrible. They charged me for everything. They said it was up to them if I get a free month I feel like they was messing with me cause I’m black.
DAvery Spearman | First Impressions- Rating:
- 3.0
Code unlocks door but won't open my load door
Callie Brown | Online Move In- Rating:
- 5.0
Everything was great. Staff was perfect!!
JENNIFER FERNANDEZ | First Impressions- Rating:
- 5.0
Prolly will use in Future
Edward Fernandez | Overall Experience- Rating:
- 1.0
The website is very misleading. The unit we rented said 1-2 bedrooms with about 1200 sq ft. Went to pick up the lock and the inside signs said a studio. The unit barely would fit a studio apt. Asked to upgrade to a bigger unit and was told none were available but I could rent a second unit if I needed. She said I could do it online since it was closing and I wasn't 100% sure. Moved in what I could and rented a second unit. I came with my bigger furniture to move in the unit, but couldn't access the ramp to the second floor because it was after 7pm. But I was told I would have 24 hr access to my second floor units. That was another lie. Called the GM like the sign said and she was the rudest person I've ever dealt with. Basically it was my problems. She never even apologized for the inconvenience. Told me to carry it up the stairs. I'm 4'11" and it was a French door refrigerator. I needed these units for a few months but I'll be taking my business elsewhere next month. And I'll be reviewing your business on yelp, Google, FB and every other site I can find.
Kenneth Lowe | Online Move In- Rating:
- 1.0
I need a call back. Too much to write.
SHELIA PICKETT | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Melissa Knox | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Ivory Ross | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
YURAIMA RODRIGUEZ GUEVARA | First Impressions- Rating:
- 3.0
I had roaches coming out of my boxes and I had a bomb and Sprite but those roaches
Donna Smith | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Randall Mcallister | Online Move In- Rating:
- 3.0
Customer did not leave a comment.
JENNIFER TANOJA | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stashel Harris | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
angel quiles | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
VANESSA GOFF | First Impressions- Rating:
- 2.0
Conner and janna was both rude when they spoke to me it wasn't friendly at all I don't know if they were having a bad day or what but in my day we were never rude to customers.
Joyce Wright | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Damontae Sylvain | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dustin Hastings | First Impressions- Rating:
- 5.0
Had no problems. They were polite. Ready to answer questions
Carla Fellows | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
carla fellows | Overall Experience- Rating:
- 2.0
I needed the 10x15 size and was told one was available at the facility. As I attempted to book it online, the unit was not available. An employee kindly assisted me through the online process and told me to book the 5x5 and when I arrive to the facility they would get me in the 10x15 and I would pay the difference at that time. I booked the 5x5 online which included a free lock for booking online. Once at the facility to finish and switch out the reservation for the 10x15 a different employee assisted. She made the switch. After reviewing the online receipt I noticed the employee charged me for a lock which I already got free for booking online. I asked to be refunded for the lock since I got it free online. She said to do so, she would have to refund the entire amount then charge my card again for the amount without the lock. This was an unacceptable process as I would have to wait a few days for the first authorization to drop from my account. I asked if she could just give us enough boxes for the over charge and she said she could not but would have a manager contact me. It has been two days and I still haven’t been contacted. This was not an overall positive experience. Nor is it acceptable for a company to have a promotion and not figure out how to honor without inconveniencing the customer. Moving is expensive and stressful. A company’s processes should not make doing business with a customer, difficult for the customer.
Danielle LeFlore | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Donna Smith | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
carla fellows | First Impressions- Rating:
- 1.0
When I ordered the unit online it said that it was climate controlled, a lock would be in the unit, and to go and put my code in. When I arrived my code did not work, there was not a lock in the unit, and it was definitely not climate controlled. I went downstairs to the desk to see what was going on with my code and where I could find the lock and the general manager(that’s the shirt the person was wearing) was extremely snarky and rude about why my code did not work. I did not plan to leave a negative review hoping that over time things would get better and I’d be able to leave a 5 ⭐️ review but I received a text asking for a review.
Alexander Wheeler | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
marie pickerill | Overall Experience- Rating:
- 5.0
Great Experience!. Thank You!
Brooke Stevenson | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Lori Mason | First Impressions- Rating:
- 3.0
I'm glad I call uhaul, I'll be back in and I will tell my friends and neighbors. Thanks again
Sharon Arnold | Overall Experience- Rating:
- 5.0
The promo was amazing and the storage unit was A++++ if I ever need one in Evansville again I will definitely be going through uhaul
Marc Hert | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
BRIAN CASWELL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marc Hert | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Jennifer Rogers | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Christopher McNary | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Tashara Dozier | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Stacy Murray | First Impressions- Rating:
- 3.0
When we first got the unit, the information about the 24 hr access was not explained very well. We could not get in when we tried. We were there early to finish unloading the truck but could not get in. We were not charged for being late because of unloading the vehicle. We tried to enter the unit a second time after hours and still could not get in. When making the payment, the after hours was taken off and the first fee was refunded.
DAVID SUTTON | Overall Experience- Rating:
- 2.0
Was loading the storage was on property called manager still got charged more
Robert nelson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
rosie monroe | First Impressions- Rating:
- 5.0
Everyone was nice and very helpful.
SHEENA GRAY | Overall Experience- Rating:
- 1.0
Staff was rude, not very helpful at all. Didn’t explain any directions at all on what to do with my truck and trailer, very bad experience overall you need to train your people better
Corbyn Boles | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Brandy Utley | First Impressions- Rating:
- 5.0
The service great with unfailing courtesy. Will use your service in a few moths.
Peter Nowotny | First Impressions- Rating:
- 5.0
No coment
Lisa Johnson | First Impressions- Rating:
- 4.0
At one point I did have a problem where the computer system had messed up and had indicated I was no longer paying. That was fixed quickly and I wish I knew the name of the lady that fixed it for me. Other than that my time was it there was completely stress-free and I greatly appreciate it.
Frances Ball | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
joshuA tinner | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ALONZO WILKINS | First Impressions- Rating:
- 5.0
very friendly and well informed
Lori Jackson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Christina Nugent | Overall Experience- Rating:
- 4.0
I was pleased with the service. Thanks again
Sharon Arnold | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TASHMOND STARKS | First Impressions- Rating:
- 2.0
Staff was very rude and not helpful at all.
terry williams | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
randy leffingwell | Overall Experience- Rating:
- 4.0
The switch in management from Nathan to another manager took some getting use to.
Veronda Ricketts | Overall Experience- Rating:
- 4.0
My rate was increased a month after I signed up. That wasn't pleasant.
John Casey | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Chrisie Holtzclaw | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ivan Bradley | Online Move In- Rating:
- 1.0
Your workers at this facility are very unprofessional and rude.
Sujey AleJandra Guizar Hernandez | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Della Brown | Overall Experience- Rating:
- 3.0
staff is rude
kaeyoni phillips | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Christie Hayden | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
maryum evans | Overall Experience- Rating:
- 2.0
Information given seemed simple enough but key details were not conveyed. I was told to access the building through a certain door only to find out that door doesn’t work how it’s supposed to when trying to move in. Also it was never mentioned a circular lock was required until after I had put on my own and had to get someone to take the office lock off.
Even Abrahams | Online Move In- Rating:
- 1.0
My furniture and beds got ruined in the unit and I was told that there is no place to put my items that were molded so I had to put them n my vehicle with mold all over them and dispose them which isn't fair because it was the storage unit that ruined them and I had to take them off instead of putting them in the dumpster at the facility. Also, some of the workers are NOT PEOPLE FRIENDLY AND SHOULD NOT BE WORKING AT A PUBLIC PLACE!
Valerie Hughes | Overall Experience- Rating:
- 3.0
Staff was very rude. Called for a promotion with a full move one way, when we go to check in they told us that corporate does not know what they are talking about because they are not here and do not work the front desk.. They can not give us the promotion even with availability open. Then ended up charging us more because they did not know how to transfer the account to a smaller unit. I have been a uhaul customer for over 15 years and this was by far the worst experience I have had.
Cassidi Todd | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ricky Wright | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Lorna Reed | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Alaxis Fraizier | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bob Szurgot | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donna Smith | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
michelle evans | Overall Experience- Rating:
- 2.0
Employees were very impersonal, and not very friendly and extremely rude!!
Richard Robinson | Overall Experience- Rating:
- 3.0
The truck we got we were having issues with the passanger door to close.
Sujey AleJandra Guizar Hernandez | First Impressions- Rating:
- 5.0
Good work Excellent job
Frederick Duerson | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Jourdan Johnson | Overall Experience- Rating:
- 5.0
None
ROBERT JOHNSON | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
TRACY MAYES | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
rebbeca Maddox | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sheryl Cabral | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
LEVI DITMORE | Overall Experience- Rating:
- 5.0
Thank you for all the help and storage
JUANITA SMITH | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Janis Stevens | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Soul Stride Logistics LLC Karl Williams | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
cynthia vescovi | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
KAHLIL WILKERSON | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
RAVI SHANKAR VARMA KAKARLAPUDI | Overall Experience- Rating:
- 1.0
There's no lighting in the units which makes matters even tougher on you but the prices keep going up irregardless, so I can no longer recommend.
Dan Depyatic | First Impressions- Rating:
- 5.0
U-Haul of Evansville is an "Outstanding Storage Facility"! We have used that facility (3) different times in the last (5) years for my Mother's personal items. Each time the service and staff have been "Great". This time was no different "Great Service" from all the staff, but I want to give a "Special Thank You" to a young man named Jackson. Jackson's help during this last rental of Unit #1235 was "Outstanding"!! Thank You! Jackie L. Thrasher
Jackie L Thrasher | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Alexsandra Johnson-Adams | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Luke Spenlau | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Ken Hale | First Impressions- Rating:
- 5.0
Overall my experience with uhaul has been very good. My only complaint, the day I moved out of storage the bathroom was dirty.
LAURA SIMMONS | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
donald johnson | Overall Experience- Rating:
- 5.0
Very nice experience at both locations
Raymond Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth Voss | Overall Experience- Rating:
- 2.0
The facility is always great but your workers are rude and not friendly at all
jeremy taylor | First Impressions- Rating:
- 5.0
Very clean and nice
robert may | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Tiffany Barnett | Overall Experience- Rating:
- 5.0
Thanks a lot we did great
eddy jerome | Overall Experience- Rating:
- 1.0
Gm was terrible dealing with me also other customers
JaNathean Ussery | Overall Experience- Rating:
- 3.0
Somehow, my reservation was lost and when my friend, who was my contact, went to measure a piece in storage, there was a lock on the door. It wasn't my fault, as I didn't delete the account or close it. It was UHaul's fault. I will credit the desk person with being very helpful and forthright. She didn't charge me for last month. But, now I can't use my old contact, who is a trusted friend and who has a key to the place. I was told I had to use a new one. This is preposterous. There was no reason for me change that was given and this person I have as my contact I have known well for over 15 years. Please find a reason and explain to me why I can't use the person I trust the most in my life as my contact. Mind you, he is a site supervisor for a security company and has passed multiple background checks for his jobs, so to that end, I'm angry. You get three stars because the desk person (I don't remember her name) was excellent in her customer service.
Frances Ball | First Impressions- Rating:
- 1.0
Hours changed every day was over charged twice couldn't use my code to access my unit after 7pm and I paid extra for that as well as forces to buy 3 different locks throughout the whole experience my trailer didn't have the correct wiring so I had no lights on it which forces me to spend another 40$ on a special attachment was a horrible experience all around
Laura Bastian | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
rebbeca Maddox | First Impressions- Rating:
- 2.0
The staff was rude and I was given a storage that had someone else’s stuff in there and I paid for 24 hr access and still couldn’t unload my truck til the next day . I have a video that they aren’t doing what they promising in the ad
Angel hayden | Overall Experience- Rating:
- 4.0
Using uhaul is never a problem, same cannot be said about the staff. Equipment and van wise: the van was so much better than the truck and I will definitely be using it again. The storage was easy to get to and there was carts to help load it. I did not know I only made a reservation for the storage and the only problem I had was the lady (Jonnie) was really rude. Too much attitude and not enough caring. Other than that uhaul is the best at moving!
Michelle Merriweather | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
gina harper | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zerenia benton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
TRACY MAYES | First Impressions- Rating:
- 5.0
Both stores I visited in Elsmere ky as well Evansville In both very professional Females
Raymond Smith | First Impressions- Rating:
- 5.0
I was happy with my prior experiences and even tho it was 15 or 20 yrs ago I thought I'd see if you could do it again. In fact it was this same Uhaul store I used as well. Place still looks clean and well maintained and I don't have much but feel comfy using yall again cause some these storage places are run down or often robbed lack of security. Hope I'm right and thanks yall!
mary mcbride | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Bryan Sailer | Overall Experience- Rating:
- 3.0
Thank You. Althea Young-Bennett
Althea Young-Bennett | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tatiana Adams | First Impressions- Rating:
- 1.0
There was mouse poop and roaches in my things after moving it out. I complained once earlier this year and it was ignored. When I was moving out the staff left the office and stopped answering the phones. They left the lock on my unit after I was paid up for over a week. No one noted that I left the facility even though I did inform them and the company attempted to charge me again. You charge a lot of money for my things to be messed up. The manager told me I should have paid extra for coverage for something that they clearly knew was going to happen. If I had been told it was a guarantee I would have, I guess. Katie wasn't interested in "resolving my dispute" but we will contact a lawyer concerning U-Hauls "pest free facility"
Devon Bernardi | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARTIN MCDOWELL | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
JOSHUA BENDER | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
donald johnson | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Maryann Floyd | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Monica Hammett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Dino Hassell | First Impressions- Rating:
- 3.0
One lady was pretty rude
JaNathean Ussery | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
allen hazelwood | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
laroma thomas | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
joanna gooch | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
lindsay brandt | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
SUE PARKER | Overall Experience- Rating:
- 4.0
Although the girl in the office was very efficient there was the need for another customer service employee. Was approx a 30 minute wait. The online checkin didn’t work well. Also a female employee was to bring the truck around to us. After waiting an addl 25 minutes I walked back to find her sitting in a truck listening to the radio playing on her cell phone. I was not the only customer waiting. I preferred renting a truck in Jasper IN but was inconvenient to put the extra miles on it since the move was contained in Evansville IN. Pay for more help!!!! And the employee that did help me needs a raise. She was very knowledgeable and courteous while under stressful conditions!!!
Kathy Odom | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kalemeia Carter Smalls | First Impressions- Rating:
- 3.0
Katie treated me like she had a attitude with me for some reason didn't even give a map to show were my storage was! Did not appreciate her attitude!
LORNE AGADA | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
MYESHEA TERRY | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
VANDA BANKS | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
rosie neel | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
kaycee holland | First Impressions- Rating:
- 4.0
I rented the storage unit and my parents rented the trailer to help me move. My experience was fine but my parents had one incident. After hooking up the trailer my parents, and not the employees, noticed one of the rear brake lights were out. They brought it to a female employee's attention and was told that "it didn't matter because it was daylight."
miranda THOMPSON | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Christopher Huntspon | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Monica Hammett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
john boyd | First Impressions- Rating:
- 5.0
I used your trucks and other services several times last year alone. The office in Evansville knows how to treat. And care for people.BEST WAY POSSIBLE!!!. Thank you. Ruth Wilhite
RUTH WILHITE | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Pecola Simpson | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
BOBBY SEARS | Overall Experience- Rating:
- 5.0
The staff was incredibly helpful! They were so polite!!
Dan Chancellor | Overall Experience- Rating:
- 5.0
The staff where I rented and definitely at my drop off location was very nice and very helpful.
Dan Chancellor | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Kevin Swaidner | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Tijuanna tolliver | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
ELLEN VAUGHN | Overall Experience- Rating:
- 2.0
I use to love this uhaul an the staff but for the past two months I can truly say the staff is not all that friendly. I won storage lockers thru an auction an uhaul is the very first place in 7 years I've been buying units that doesnt allow u to access these lockers when the office is closed. I bought 4 from the riverside location an 4 from other storage places. When people have jobs an also buys these it truly causes issues not to mention the weather causing the locations to close earlier has truly caused some issues I had to extend my uhaul 3 extra days there then leaving me behind to move my other 4 lockers. An when I would call the local location was just rude an you all expect me to except you all making changes do to weather etc but it was a problem when I had to make changes. Not to mention I am wheel chair bound so I couldnt even clean out or assist with getting these lockers out because u all are not handicapped accessible. Even the ramp in the back has a few stairs leaving me to have to depend on someone to assist me or to pay others to help which is wat I have had to do. I've spent a lot of money with this location over he past 2 years an with the past 2 to 3 months I've learned that uhaul may not be the company for me to use for my small business because I've now spent over 450 dollars in less then a month truly crazy honestly an to have to deal with peoples rudeness an attitudes
SARAH KIRK | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JENNIFER LEE SCHULTE | Overall Experience- Rating:
- 1.0
Call the hotline and filed a formal complaint, hallways were exceptionally poor lighting. No lighting inside the units. Lights turned off while you're still working in the unit hallway lights worked. The men and the outside workers that worked with the trucks trailers we're very nice and helpful and exceptionally kind the office workers were the exact polar opposite very rude very ugly very demanding very slow. The manager was horrible. Doors were not open access was not available at their posted opening time access was closed and restricted 30 to 45 minutes before posted closing time. Hours of operation were not honored it was whatever was convenient for the employees. Very very overpriced for the service in the amount of space rented {period} would never rent from this location ever again may never consider renting U-Haul again.
Adam Dare | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Dewey Graham | Overall Experience- Rating:
- 2.0
Upon arrival unit still had stuff from prior renter. Talk to front desk they wanted me to take one on 1st floor at around $30 higher per month. I said you should give me that at same price. Would not so I removed the junk from room and placed in hall. While moving in they sent someone up to haul to dumpster. Almost missed my rental truck return time.
David Underhill | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
angela stewart | Overall Experience- Rating:
- 2.0
Very unsatisfied with uhaul and how unprofessional my situation was handled. I had a reservation days before and it was not available when I got there and had to wait 4days to unload my uhaul.
Hannah burkhart | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
alaxis hopkins | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
KEVIN SMALL | Overall Experience- Rating:
- 3.0
I resnted a unit only to find a lock on it. Because it was a personal lock they were unable to.remove it. They offered to give me a larger unit because the size unit I needed wasn't available. When we got to the larger unit, it had furniture, clothes and debris in it.i was told I would have to move out of the larger unit once a smaller unit became available. I wasn't willing to move my furniture twice. I cancelled my reservation!! I'm now looking elsewhere.
Tijuanna tolliver | Overall Experience- Rating:
- 5.0
A+ , I will continue to use U-Haul for all my hauling and storage needs ! Thanks so much
DAVID MULLINS | First Impressions- Rating:
- 5.0
I would recommend u all the time. Your team is very nice people , asking may we help u with somthing. I want to thank Miss Dana thank u for helping me out with my situation so I wouldnt be in a bind. Your Crew I great. Thank all of u.
Susan Holder | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Valerie Bush | Online Move In- Rating:
- 2.0
Customer did not leave a comment.
Tammy Smith | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Cache Anderson | First Impressions- Rating:
- 1.0
Horrible nightmare
Katherine Stewart | First Impressions- Rating:
- 5.0
The U-Haul experience was smooth from move in to move out no problem what so ever. Will highly recommend.
Catherine Benton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
dominique minst | Overall Experience- Rating:
- 1.0
Mice ate through half of my clothes and my son shoes i had to keep calling because mice where every where then i was trying to check on my things
Cherquata Outlaw | Overall Experience- Rating:
- 1.0
My personal experience wasn't that great. There was a whole thing where Everytime I came to town it seemed I couldn't access my belongings my swipey card didn't work after hours. I don't remember that being explained to me it said nothing about this in my contract I called an after hour number but couldn't get an answer.the online payment site was hard to use and charged me a late fee I never was able to get resolved. I rented on a holiday weekend when other facilities were closed so that was a convince others don't offer. The unit I had was very large at a very good rate. The staff at the office has always been more then helpful and very friendly.. I will always come here to get excite to impatience or anger; annoy trucks and accessories to haul but I would never recommend a storage here.
Tela Ditzer | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
david egan | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Mark Johnson | First Impressions- Rating:
- 4.0
The map wasn't the most convenient but everything else was perfect.
Frances Ball | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Connor Prow | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tammy Padgett | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rabon Turner | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MYESHEA TERRY | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
trent gardner | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
LISA UMBACH | Overall Experience- Rating:
- 4.0
A nice facility, well maintained and convenient.
Lysander Bone | Overall Experience- Rating:
- 3.0
They need more friendly customer service,and if a person don't stay the whole month they should get a refund for the days they had left,so at that being said no I would not recommend u haul.
Shirley Maffett | Overall Experience- Rating:
- 5.0
Nice place, good people.
James Ipock | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Keith White | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Derrick Shutt | Overall Experience- Rating:
- 1.0
It was a good place for storage. The late fees are a bit over the top. Overall the place is great.
rickquia davis | Overall Experience- Rating:
- 5.0
The best staff ever. Just love this place. Done business here for years.
Tony Bell | Overall Experience- Rating:
- 5.0
C l wan and convenient. Quick check out. Very friendly staff.
Cathy Adams | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Marti Jenkins | First Impressions- Rating:
- 1.0
Had an absolutely terrible experience at Riverside Dr. location in Evansville, IN. Absolutely no customer service and no direction were given to me upon arrival of picking up the UHAUL truck and storage unit. Upon arriving we waited in line for 30 + minutes with only one other customer in front of us Of which 3 employees were standing around or sitting down behind the counter. The card machine was not working properly. That along with being basically ignored when we walked in the door and were the only ones standing in line was unacceptable. We were told after leaving with the truck that upon arriving with the truck we would then get further instructions and assistance with the storage unit I reserved. We arrived and once again were ignored by the blonde lady behind the counter. We received absolutely little to no instructions on how to gain access to the storage unit. We got to the storage unit and there was a lock on the door that was needing a key that no one told us about prior or offered assistance with and the store was closing in 10 minutes. I had to physically go down to the office and get assistance myself. The self check in process was terrible and I did not receive any account info or information on this process prior. I submitted it right at 8:00 PM the last possible time it was due before Being considered late. The unnecessary stress of the day did not help with my situation where I lost everything in a house fire 2 day’s ago. I even expressed this to the manager behind the counter and he proceeded to down play my situation and make jokes about COVID-19. I will never be doing business there again and do not plan on keeping my storage unit more than just a few days before I will take my business elsewhere. I will not be paying anymore to this company and will refuse payment for next month storage unit rent and terminating my contract ASAP.
Lindsey Schapker | First Impressions- Rating:
- 5.0
The rep was very helpful and knowledgeable. Great customer service and personality
Nicole Bennett | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
randy leffingwell | First Impressions- Rating:
- 5.0
We had an indoor, climate controlled unit. U-Haul made it all simple. Rented the trailer, moved son from Indy to Evansville, emptied contents of trailer into storage unit at U-Haul&returned trailer.
Tony Starks | Overall Experience- Rating:
- 4.0
THe only thing that would have increased my rating would have been to have lights inside of our unit. There were none so we bought battery powered lights to stick up on the wall so we could see.
Krista Beck | Overall Experience- Rating:
- 2.0
I rented a storage unit and my rent was paid until the first of February. I moved everything out the second week of January and they wouldn't give me a refund.
Monica Brock | Overall Experience- Rating:
- 5.0
This was my third time using this facility, staff was always friendly and I felt my things was safe there and it was always very clean.
SUE PARKER | Overall Experience- Rating:
- 5.0
Very satisfied with UHAUL! Very helpful and very nice!
Caleb Grasso | First Impressions- Rating:
- 5.0
The climate control storage was clean and well kept. It was well lit and access was 24 hours. I would get a climate control storage unit any time. The staff was most helpful and courteous.
tonda pauley | Overall Experience- Rating:
- 5.0
Great facility and extremely clean. Highly recommended.
Dan Wells | Overall Experience- Rating:
- 5.0
I would recommend uhaul for storage and for rentals as well.
Brenda McClure | Overall Experience- Rating:
- 5.0
Amazing staff always helpful going out of their way to make sure we were safe and satisfied.
cherry traynham | Overall Experience- Rating:
- 5.0
I'm a long time U-haul customer and the convenience of online reservations are wonderful! I can schedule my time of pick up, arrive at the store, and obtain my reserved truck, hassle free!
Vicki Tillman | Overall Experience- Rating:
- 5.0
Oh such great fast service. I was so surprised that it was so quick and easy. In and out. Same with the return. I have used U-Haul once in the past and the experience was bad, so it was a surprise.
Golden Sutton | First Impressions- Rating:
- 5.0
Would recommend
john klein | Overall Experience- Rating:
- 5.0
Excellent
Alan Linneweber | Overall Experience- Rating:
- 5.0
Thank you so much for allowing me to storage my items at your facility. It really made my move so much better.
janice smith | Overall Experience- Rating:
- 5.0
I would choose uhaul storage again if I ever had to move and store stuff
Britney Majors | Overall Experience- Rating:
- 4.0
I will always use this u haul
Valois Horn | First Impressions- Rating:
- 5.0
HELPFUL STAFF
Peter Stevens | Overall Experience- Rating:
- 5.0
no comments
Rachel Smith | Overall Experience- Rating:
- 5.0
Very professional
Tammy Padgett | First Impressions- Rating:
- 5.0
The uhaul staffs were extremely helpful and professional! I really appreciate their help. After a long day of moving, they really made day.
janice smith | First Impressions- Rating:
- 5.0
Great team! Nathan is very customer focused!
Douglas Bobo | Overall Experience- Rating:
- 4.0
Helpful staff
Heather Fulk | Overall Experience- Rating:
- 5.0
Very helpful and friendly staff.
Britney Majors | First Impressions- Rating:
- 5.0
I'm the custioden at this facility so I can say nothing but good things about U-Haul.
Louanna McDowell | Overall Experience- Rating:
- 4.0
Moved out because i found a unit closer to where i am stsying and it will be more convient for me when i need to get contents and move to znother area. Thank you
Neal Roberts | Overall Experience- Rating:
- 5.0
Awesome service
James Cherry | First Impressions- Rating:
- 3.0
I reserved a.c 10 x 10 x 8 climate controlled unit. Wehe Ik arrived, the unit I was given had a 4 x 4 x 6 air handler running through it effectively taking up @20% of the room. I had to pay for 100%
greg pitt | First Impressions- Rating:
- 1.0
I did not have a good experience here. While I accept some blame in my situation, the staff member was very misleading about terms of my rental. Maybe he didn’t want to take the time but it cost me.
Kyle Hesselink | Overall Experience- Rating:
- 1.0
My last experience overall this past trip was horrible. From the booking, several changes, last minute switch of pickup facility, the old transport given to travel 300miles, drop off eqmt & charges
Denise Thomas | First Impressions- Rating:
- 5.0
very friendly and helpful
Carl Hughes | Overall Experience- Rating:
- 5.0
I was dreading having to go to a storage unit and have to move everything and deal with my ex etc, but they made everything so easy for me and they were so helpful. Definitely recommend
KENNEDY KOLB | Overall Experience- Rating:
- 4.0
thank you.....
Danaya Norris | First Impressions- Rating:
- 5.0
Na
Amber Suenram | Overall Experience- Rating:
- 5.0
Service was good and staff were very helpful
john klein | First Impressions- Rating:
- 1.0
1 was not told how to youse my access card (2plces to swipe) 2 lock was on my storage unit (told me when i come back tomarrow it would be fixed.3 next day nothing had been done,and your implyee was ru
robert carter | First Impressions- Rating:
- 5.0
The staff was very helpful and welcoming!!!!
KATHRYN ROSS | Overall Experience- Rating:
- 5.0
Never have had an issue out of this location. Friendly staff.
Laura Hagan | Overall Experience- Rating:
- 3.0
I would like to state the staff were helpful and considerate. I give a 10 for excellence to the service!! We found mouse nesting spots on my rugs couch clothing and mattress. Mattress left inside.
eventual jackson | Overall Experience- Rating:
- 4.0
Rented a Uhaul to move to Florida tried to get a 10 foot Uhaul. Tried and tried to no prevail. Ended up getting a 15 foot Uhaul. I was worried I could drive it but it handle very well and gas mileage
shelia morton | Reservation- Rating:
- 5.0
Stay was very professional, friendly and efficient
Kimron Reising | Overall Experience- Rating:
- 4.0
Need to warn renters that leaving box springs and mattresses in the energy controlled storage units will leave a stain on the box springs and mattresses if touching concrete.
curtis zirkelbach | Overall Experience- Rating:
- 5.0
Efficient staff
gail morra | First Impressions- Rating:
- 5.0
the gentleman that was waiting on me the first time that I came in to rent the first unit, before I upgraded was very efficient. He took care of 3 customers at once.
Stacy Freimiller | First Impressions- Rating:
- 5.0
All the people who work there were incredible! They went above and beyond for us. We have had previously bad experiences with U-Haul and they really made up for it. They had excellent customer service
Yarilyn Shelton | First Impressions- Rating:
- 5.0
Very understanding and helpful
shanda brown | Overall Experience- Rating:
- 2.0
Rental fees are too expensive. Late fees are all so high. Majority of storage facilities in town let you make partial payments and gives you three months to claim or auction.secure facility is ogood h
Daniel Marvel | Overall Experience- Rating:
- 5.0
Very great service
MERIDETH CHAPPLE | Overall Experience- Rating:
- 5.0
Professional, accommodating and courteous
Kimron Reising | Reservation- Rating:
- 5.0
The best move out of 39 moves in 44 years.
NANCY SPILSBURY | Overall Experience- Rating:
- 5.0
Customer service was great. The guy was very nice and helpful.
Brenda McClure | Reservation- Rating:
- 5.0
excellent facility
Johnny Marrs | Overall Experience- Rating:
- 5.0
No issues, very well kept, check out was a breeze. Highly recommend
JIM PANKEY | Overall Experience- Rating:
- 5.0
Easy to find location. Staff was amazing and accommodating to my needs in such a stressful time. Nathan and Dylan were amazing. Nathan and his staff were absolutely fabulous!!!!
Nicole Coleman | Reservation- Rating:
- 5.0
Easy access to property and units. Nathan and Dylan were great and accommodating in such a stressful time. Nathan and his team are amazing.
Shiondra Coleman | Reservation- Rating:
- 4.0
Thanks
Sara Majors | Overall Experience- Rating:
- 5.0
Nice people and great facility!
Angelica Floyd | Overall Experience- Rating:
- 5.0
Excellent facility
John Chaszar | Overall Experience- Rating:
- 4.0
Thank you Nate
MYQUESA PAYNE | Overall Experience- Rating:
- 4.0
I will rent again
Youlanda Trice | Overall Experience- Rating:
- 4.0
No comments
Teresa Vanzee | Overall Experience- Rating:
- 2.0
Will never rent again from uhaul & will not give recommendation to anyone. You do your customers wrong!
STEPHANIE CLARK | Overall ExperienceAdditional Services at this Location
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