Customer Reviews for U-Haul Moving & Storage of Fargo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Fargo
i was scheduled to rent trailer for 1-day starting at 5pm
I called and asked if I could pick up early at 3:30, lady told me no problem. when I picked up and 3:30 Julian told me that I need to have back at 3:00 pm next day instead of 5pm or he would charge me for another FULL day - THAT UPSET ME. He told me nothing he could do. that is not how upper midwesterners treat customers I wouldn't have minded pay a few dollars for the extra couple hours but to pay for a full day based on the ok to pick up early is a ridicoulus policy I will go down the street next time where the treat people right and reasonable
Truck bed was full if snow
Great experience! The service and truck were excellent!
I pulled-up and two gentlemen unhooked the trailer and I was off. Highly recommend.
Everything was really good easy to get in the back when bringing stuff out
The door does hangup when closing some time .The service was good nice people to work with.
Guys there are always very helpful
EVERYONE THAT HELPED WAS GREAT. WE HAD A DIFFICULT CIRCUMSTANCE AND WE RECEIVED GREAT CUSTOMER SERVICE TO TAKE CARE OF OUR NEEDS.
Very helpful from the call to rent to the drop off of the rental. They made it very easy for me. I barely got out of my truck and a nice young man was already unhitching my trailer and thanked me. Asked me to fill out this surevey which I obviously have! Price was reasonable as well. I will definitely rent again from the Fargo ND UHAUL. Very good experience.
Great equipment, but when I extended I wish they would have told me the costs for extending. It doesn't make much sense to charge for unused packing blankets - or to charge for a full day for everything when only extended a half day.
Brand new beautiful van to use. Customer service was great. Very helpful, friendly and knowledgable staff. Huge variety of moving supplies. Great overall experience
It would be nice if Uhaul changed to a model where all of the vehicles were full to start with and the customer would return them full or could have the option to buy the tank like they do with rental cars.
Rental experience was completely seamless. Thank you.
Good job uhaul staff. You made my move easy.
The local mgr cancelled my cooperate move and charged me the regular rate costing me a lot of money
Great experience. Will definitely use them again!
There was a lot of dirt and grass and small garbage in the back of the truck. The tank was 3/8 full when I got It. They said it was 1/2 full. I left an extra 1/4 tank but wasn't compensated. I would have been charged the other way around.
The service was good but the lot is small and crowded. It would be nice to have more room to maneuver especially once you have a trailer attached.
Excellent staff. Quick service and very professional. Employees at this location should be commended.
Didn't even have to leave my vehicle. They came and unhooked the trailer and we were done!
The right taillight didn't work for brake light or turn signal. The furniture mover was not useful because the caster wheels caught on the mounting bolts and would not pivot. They graciously refunded my money!
I've used U-Haul at this location several times and I'm always happy with how efficient the service is. I wish more places were so well organized.
Better Signage to know where to go to pick up equipment. Entrance is labeled Equipment drop off.
Excellent service for those who need to borrow trailers.
I had a great experience. I will not hesitate to contact you for my moving needs in the future.
The pick up truck was brand new so comfortable to drive thank you Kevin and Julian that made my move much easier.
awsome location had all my moving supplies and the truck was perfect for my move thanks again
Cargo van worked out excellent for me and my family's move very economical thanks to the friendly staff.
Great location fast and friendly staff is very helpful
Use this place all the time when in need of trailer always so helpul.
awsome drop off location quick and easy was out in matter of minutes
The person who helped me on the phone when I reserved a truck was incredibly kind, polite, and helpful. Very impressive!
The person who helped us when we picked the truck up was quite slow and stumbled a lot. I wonder if he was new?
I have to say that after receiving a quote of $19.95 to rent a 10 foot truck, I was very surprised when the total I paid was $100!!!
Had a 3 day 5 x 8 trailer rentalike - Was told at time of ck out that if returned the day before that I would be credited a full day if returned prior to ck out time or prorated an amount for that time (but only if returned the day before scheduled date). In order to save some money we hastily unloaded the 2nd rental day and returned the trailer at 4:15 (expecting about a half a days discount towards the 3rd day). Upon returning the trailer the day before scheduled date the person charged me for the full 3 days - when I explained what I was told he stated didn't know anything about this and that I owed the full 3 days even though i was told differently (incorrectly given info at time of ck out) and it was at the U-haul store the day before and available for next mornings rental. Almost felt like I was given this information incorrectly at time of ck out so that I would return it early - pay for next day - then u-haul store could rent it on my 3rd day essentially double dipping on renting charges
Such a helpful crew loaded my boxes was in and out of there.
Awsome such quick service drove in they were waiting for me checked lights on trailer disconnected me and was out of there in a matter of minutes.
Worked out great for what i used it for staff was fast and friendly will be using this location from now on.
Just did a quick drop off at this location and the folks were extremely helpful.
top notch service, very fair price, great equipment. U Haul exceeded my expectations !
They towed the truck to this location. Watertown was not even informed of the change. Poor process....
The windshield was full of bugs. It took me quite some time to remove them.
awsome drop off fast and friendly
In and out really quick service
Great location excellent service.
Awsome experience loved the selection in boxes quick in and out very friendly people working there.
We received excellent service. The attendant gave us a new truck because the other had water in the truck bed.
Dropped off after hours. Some specifics about where to leave the trailer would have been helpful.
Truck was clean, employees were friendly picking up and returning the truck. I have no complaints or suggestions for improvements.
Both pick up and drop off were very efficient and helpful.
was very pleased with this location will be using again.
Used the 17ft truck worked out great was a great moving experience thanks to the staff that works there very helpful.
Had a box for everything i was movig, prices were good and the truck i used was awsome very helpful staff
love this place had everything for my move very friendly used the 15ft truck worked out great
Guy that helped us there was VERY nice. He was great. Probably the friendliest and most helpful person I've ever worked with at UHaul. Can't remember his name.
The pick-up point was changed from the original, and we had left home before, so we did not get the change point until we found out after going to the original place, U-Haul Mvg & Stge was very helpful in getting us going.
Everything went smoothly and the staff was helpful with all of my questions.
so friendly easy rental and drop off van worked great very economical.
awsome location very friendly and fast
awsome experiance droping off very quick
You should include a jack stand with all trailer rentals in case the customer has an issue with vehicle pulling it , they can remove it and service the vehicle. Once the trailer is loaded it is almost impossible to disconnect it without a jack or stand. Also Everytime I rent I do a pre check in online but when I arrive they have to enter the information again..very time consuming and costly on your part..
Overall, the experience was good but I was disappointed there was no refund for a partial month when vacating the unit.
Side marker lights were not working on the trailer. The little one's that can be seen from the side. All else OK.
Staff was friendly and attentive
They were very good at their job and made sure our return of rental went without any delay . Excellent service.
10ft truck nice fit my stuff very friendly place
awsome location loved the cargo van worked great manager was right
such great location better than were i droped off
rented there pickup truck loved it very clean will be back
well maintained great for my move reasonable priced
Love this place i go there regular andd will conitinue
awsome place found everything that i was looking for my move thanks to the manger great location
My only complaint was that the cabin smelled heavily of cigarette smoke that had been attempted to be covered up with ionizer. This was not a huge deal for a 1 day rental, but it's the only thing that wasn't perfect. Thanks!
Maybe point out different items on the dashboard to unfamiliar drivers of your truck.
I reserved my uhaul on-line so I wasn't aware when I arrived with cash that I had to have at least $100 to rent it. The morning was pretty hectic, and my card was not working(bank issue) and the man working was more than helpful to make sure we got the uhaul and had plenty of time to use it. I would definitely recommend this location to anyone who needs these type of services!
Gave me wrong size storage unit for the apt I was moving out of . A so called 5X8 will not hold a 1 bedroom apt . So ended up having to try to get another one after place has closed fir the night . Good luck trying to do that . No one answers the night time call number either..
Thanks! You guys were great.
was told one quote.cost me more.had to take vehicle to another location.now tring to pull highway robbery.wanting to excessively over charge. management will not even call me to set things strait and pay additional charges.
Was a good experience over all. But it really depends on who you get to help you out. One guy doesn't know what the F... he is doing and the next one comes up to you and is utter brilliant on his manor/time/and experience. If the experienced guy wasn't there to help me. They would have been totally screwed. Just make sure you find the right guy to help you out. Don't worry about extra charges, they are okay will allowing a small amount of deb re on the floor, without sweeping.
I think it's complete bullshit to charge $7.50 for gas when the goddamn needle barely moved while.I used one of your pickups. Also the staff has the enthusiasm of a dead man and the definition of polite and courteous would be helpful. Used this place before and it's always the same...no rush to wait on customers and always seem to.get hit for added charges at the end when there shouldn't be any. If I'd have had a truck I would've never use U HAUL now or at any other point. Kick those guys in the ass over there or shut it down!
Lot size has always needed to be addressed, turn in is difficult for inexperienced drivers of large vehicles, the check in and check out process was fast and easy, only issue I had was I wasn't given a paper receipt until I asked
The only thing I didn't like was the fact when I filled up the truck when I was done, it took 3.2 gallons of gas. I only went 16 miles, not sure why I am being penalized for the previous user didn't fill the tank
They were rude and obnoxious, wanted to get rid of us, not at all happy with Fargo at all
ANSWER YOUR PHONE - IF PHONE RINGS MORE THAN 3X CALL ROUTED TO CALL CTR AND REQUESTED CALL BACK (SEVERAL TIMES) BUT NEVER HEARD FROM THEM TO ANSWER MY QUESTIONS ONCE RENTED THE EQUIPMENT. HAD TO GO ONLINE TO GET ANSWERS.
Need more staff at peak pickup times. The staff that's there works as fast and as efficient ad possible, they're just short a person between 3-6 pm.
Very helpful and efficient. My small concerns were given prompt attention and resolved almost immediately. :
Very personable and helpful. Will use them again for my next move!
Exceptional help in doing the paperwork for securing the equipment and hooking up trailer.
Great customer service. Will definitely use this location for future needs.
Everything was great! Was able to make my rental request online, and even check in early to make the process even easier. Staff was great, and made the rental return a snap. Thank You!
The bright lights on the vsn did not work properly they would nit stay on
Try to get rid of cigarette smoke out of vehicle.
Better training of your personnel. The tech who hooked up my trailer was nice and cordial but didn't secure the trailer and it ended up almost causing an accident when it disengaged from my hitch. After I got the trailer under control and stopped, I discovered that the screw to secure it was barely tightened. I received damage to my car and could have easily caused a multi car accident.
I love U haul but I just started having some problems with U Haul
The employee was very polite, friendly, helpful and welcoming.
I must commend the outstanding customer service I received from Austin and Alex. I picked up my U-Haul and found I needed a larger truck. I was treated with the utmost respect and courtesy by these representatives. They were very gracious. I am grateful & impressed!
Nothing really to improve on. Everybody was very helpful and courteous. Went out and got my equipment out and ready to go.
I am very dissappointed in reservation process. The trailer was reserved in system for the wrong day. I did not receive a confirmation call with pickup information. When I called to find this information, I was told they didn't know why, but had heard same complaint, maybe the volume of rentals were too high to get to everyone. What kind of representation of your company is that?! The representative also did not mention anything about pick up day for following day when I called. We were not given drop off location as well. I'm grateful that the pickup location was able to accommodate our need for the trailer on the day we needed...and had requested!! All in all, I would be very hesitant to use uhaul in future.
The staff were efficient, friendly, and very helpful.
Original 10`truck resrvd was not available-not being returned by customer. Able accommodate by giving us storage unit2store belongings 4 24hr. Very pleased with the effort to accommodate our needs.
The staff at Uhaul on Main were always freindly, nice and helpful.
Very friendly and helpful staff
Staff were very helpful. I would recommend U-Haul for storage AND moving assistance! Thank you.
The waiting could have been less, more staff. I waited 40 minutes in line
The storage area was a little cold in the winter for my products, but over all a great storage area
facility was fine. I appreciated
Robbi was excellent to us.
I had no problems with this UHAUL facility.
I purchased a lock, and after using it three times it stuck. I notified a worker, and he was able to open it.
The woman manager was excellent.
My experience with U Haul was good. It was there when I needed a place to store my things after I sold my house in Fargo!
The office is greatly understaffed!
Uhaul storage willfully gave me a unit at the wrong location. Plus being rude other lies. Rotten organization for storage
water damage/mold on belongings.
having to pay extra to access in the evenings is ridiculous.
I had a positive experience with the facility and staff. I`ve never had to rent a storage space before and the staff made it easy and simple to understand.
should not have to pay more for 24hr access pay rent should be able to access at any time
the staff is very nice and goes above board to kelp their customers
Access has been good, we are looking forward to moving out this weekend.
When I moved in the space was not clean. A month ago I sent 2 messages to the manager with no response. I called the office and was told not to use the online e-mail.My ?`s have yet to be answered.
Wish there were either 24 hour access or least somewhat longer especially in the evening.
Fargo staff was inconsistent with their information, rude and continuously provided extremely poor customer service.
The gate accesss sucks ass.the card reader needs to be throwen in the garbage.
Worst CS experience of my life. Will be leaving appropriate online reviews when time permits. Doing a charge back on credit card when charges post.
had to go back to main office 3 times to get access to unit on 7th ave.Cancelled my agreement within 24 hours and was still charged a full month`s rent.
The units are the worst I`ve ever used. There is no protection against water or moisture so any build up will just stay and destroy everything! I had to submit a claim for mold after only 4 months!
Bad employees, rude and unhelpful.
All furniture was soaked and moldy after 3 months. Pursuing legal action if they do not fix the issue. Uhaul should cover damages not my insurance
My all around experience was good. The first time I arrived to rent my storage the staff were not helpful and appeared like I was bothering them. Checking out all the staff were awesome! thank you
Lots of sitting water in storage unit, very slow and clueless staff, office is not staffed enough. Always waited in very long lines. Check-in and check-out process very slow.
had alot of issues at first. way too expensive and mold/water/mosquitoes leaked into unit destroying much of my property.
IF you are really interested call me and I will tell you the HORROR story of this .. Your 200 character limit is not nearly long enough
I could not be less satisfied with my experience. I can`t fit in 200 characters how upset I a with the service.
Storage unit had flooding and hours on Sunday were annoying to wait until noon for them to open
When I got to the storage place they did not have the storage unit available at the unit I had resevered beforehand
I booked storage for price 59.99 and it turned that was not avalaible when I came to pay and pick up gate key. I needed to pay 89.99 ... TRy to keep booking price..
Received excellent customer service in Fargo.
LOCATION IS THE WORST EVER!
The Fargo location was not friendly or helpful and fraudulently charged me for rent I did not owe without my consent.
The owner was working and was GREAT!
They basically stole money from me. I never authorized my card to be kept on file nor did I set it up for auto pay. Terrible customer service. I filed a report with the BBB
staff at both ends of move CA to ND were very helpful. Went out of their way to accommodate me. Very good service. Only down side was lack of tracking ability once box was shipped.
I was under the impression that I was reserving a unit at the place on Main ave. It turned out to be on 7th Ave. Uhaul requires you to pay extra to have 24 hour acess to your property.
The manager, Eric was very helpful since we were having delays in our moving process. I highly recommend this location for storage and U haul rental!
200 characters are not nearly enough to express my frustration with U-Haul and their web selfstorage system.
The price is high for what you get.
The access system did not work correctly the first 2 times I used it, causing me to make multiple trips back to the main office.
I have been billed for 4 months for a storage unit i moved out of. Every time i call get routed to no where and no one can help me.
All my interactions with this location were excellent. Robbie was wonderful. I would not recommend Ubox to a friend because of the absolute lack of communication from the Indiana locations.
I would say the location for storage is out in the middle of no mans land. Could be more closer to town,but was just fine
The pick up of the Ubox was a day early on a Sunday. When picking my ubox up from shipped location it was not ready. Other than thess our belongings arrived in good condition.
They didn`t have my unit reserved even though they had the reservation. Ended up with box vs. stortage unit. Horrible customer service.
parking and access to units difficult during the week...
Robby and his staff did a great job and took great care of our belongings.
Everyone I worked with was very friendly and helpful. Would recommend the Fargo store to anyone.
I arrived at 12:30 last Sunday 8-11. I had to wait 35 minutes before being helped at the counter. Very unacceptable business practice, as they were obviously understaffed.
Exceptionally courteous and helpful staff
The door to the unit is falling off the track, and it was locked when I got there. I wasn`t told that I didn`t have 24 hour access until I called 4 different numbers,because I couldn`t get in
Robbie, Kevin and the whole staff were super friendly and helpful!
Reserved 5x10x8 unit. 1 inch layer of dust on floors and walls. Was moved to bigger unit by someone at site. Lose free month of storage and forced to pay more for their mistake.
Lied to about locale of unit twice. Went to office 4 times to correct mgmt inadequacies. Wasted time/gas for 5 parties involved I expect to be compensated for time/gas. Absolutely disappointed!
Every one was very helpful.
I was not informed that 24 hour access was an extra cost. moved my belongings across town, which basically wasted my time.
Robbie was outstanding in her service in delivery and pickup. Could not have do e it without he. She is a credit to your business.
No delivery due to inopportune vacation of only driver. Extremely unacceptable customer service to handle the situation. Will never use U-Haul again.
We were extremely pleased with the service and Robbie is just
A gem so personable and willing to go above and beyond
We just loved her
The staff was very helpful and friendly! We were able to get to the storage unit and unpack fast and move on with the day!
where I returned my truck was not the same location as the storage room. The storage facility was no far but there is no signage anywhere that says it is connected with U-Haul.
Our uboxes arrived 5 days late and put us in an end of the month window that delayed the ability to receive our goods by another week. Communication was extremely poor and all initiated by me.
Linda went above beyond what I would expect as a customer! She was wonderful to work with was extremely helpful! The box was way too tiny full of blankets for covering furniture.
everyone was very helpful
Everyone was very accommodating and extreamly helpful!
All workers were friendly and very helpful. The workers at the U-box storage were extremely helpful and showed a lot of concern for our needs.
my card was charged multiple times and uhsul has yet to fix it.
Linda at the Fargo location was amazing!She made my experience with U-Box so good that I will use them again for my next move.
The only thing we didn’t expect was the box being bolted shut. The Uhual in VA did it, so we had no idea to expect that. All of our tools were inside the pod, so we had to buy tools to get it open.
Everything worked out well. No problems at all
In my experience with uhaul both on line and in person I have been very happy to this point. thank You
Did reservations 3 weeks ago for a unit, they didnt go through, was very displeased
Great Facility, Very Secure and well lit. Eric the manager was great to deal with.
When calling to check the hours that I could access my unit, the person the phone gave long sighs and acted as if ghetto didn`t want answer my questions at all.
Gates to the secure storage area were never closed. I asked the owner why don`t close and he stated `ya we gotta look at that`. All month my items were in the unit, there was no gate closed around it.
climate controlled am hoping that heat will go on soon in AM it was 29 degrees no heaters apparent in hallway. furniture can`t go thru lot of temp changes it will be damaged. good help. thx
very helpful, professional and quickly handeled
very helpful, friendly while being professional
No complaints, will use again if needed
Staff was very helpful and friendly. I was pleased that there was no need to give a advance notice of lease termination.
Customer service agent who helped me was dishonest, unfriendly and unhelpful. I think he would best serve uhaul customers by installing hitches rather than at the front desk.
Let`s just sum it up with hours on the phone with customer service to fix my order and get the final cost. After everything was squared away, our moving help had to wait for available u-boxes.
A great help when moving.
Poor communication was highlighted by staff who seemingly had no idea what they were doing.
Fargo Main location sucks.
The Fargo store on Main Avenue is a joke. Front desk was understaffed and very unprofessional. Although I would use UHaul again, I would not use the Fargo location.
Would never rent storage unit there again
The staff was friendly and helpful
Great Storage Facility, Nice to see you can get 24hr access but still have great security!
Robbie was very pleasant and helpful on several accounts. She is a very dependable and hardworking employee and this reflects that she loves her job!
It was hard to get back to the storage area when emptying storage out. Vehicles were blocking the way. Had to resort to going in the exit only.
The feature on the website of Storage access: Mon-Sun: 24 hours is incredibly misleading. Why charge extra when it`s electronically controlled and you don`t have to deal with a person?!
Great groupe of people there very helpfull.
i paid for 24hr storage but couldn`t get into my storage unit to call on the machine is only able to take calls during normal business hours so what do you do if it`s after hours. not a good setup
I waited 30 min after my appt time for my truck an then wen i got back t put my things in my storage unit it had a lock already on it.
Everything I had hoped for. Excellent service in OKC and Fargo. Especially happy to see women driving the trucks!
I tried to leave a comment and it wouldnt accept it, so no more comments now
The staff were very helpful. The area was very accessable and well maintained.
Unit was over priced compared to similar ones of the same size. I paid $10 and still had to call the manager to get a special code to get in.
The main owner Bryan Dean was rude to my mother when she was paying for my truck return, storage rental and repeat truck rental 10-14-11. He really needs customer service training
After things were set up, Robbi called me to confirm order and delivery.Robbi is amazing!I can`t thank her enough for how easy she has made everything from billing to delivery!
The service was top notch. The staff bent over backwards to serve our needs. I would highly recommend this service to a friend! Our rep even gave us his personal cell which I used several times.
was told that the unit would cost around $80. then was charged $129. I only stayed one month because you over charge!!!
Customer service was outstanding.
Robbie at the Fargo U-Haul center is great! She was very helpful, friendly and overall just wonderful to work with.
Best Storage Facility in Fargo! Great Staff, Clean Facilities, and great customer service.
Very friendly and professional. Would definitely use Robbie again!
The U-Haul staff was very helpful.
the U Haul shop in Fargo ND was like coming home. They were helpfull freindly and very willing to give you imformation on housing and living in Fargo.
My household items were stored they got wet moldy have recovered most things but not all. Not recommend your service due to experience with damaged items while stored in your units.
the floor was very wet, had damaged our boxes so when we picked them up they fell apart.had a TV that was on the floor which does not work now. weather free units?NOT a good experience!
The level of service was quite professional, timely and helpful.
The personnel outlet were professional and very helpful. They explained the process well. The only concern that I had was that the south wall in this storage unit 127 had a water/liquid leakage.
Kevin Liedhal has taken good care of me for many years and this experience was no exception...If I should need assistance again, there`s no one else I would call! Thanks!
Staff was extremely helpful.
very friendly people who helped me
They did a great job and were very helpful and patient. Excellent customer service!
Better than most Uhaul places.
Great service and very convenient