Customer Reviews for U-Haul Moving & Storage of Fargo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Fargo
Very kind and courteous...there were so many packing supplies, even a cover for your mattress...I would absolutely use them again...and would shop there for all my packing needs!!! It was a great experience!! It was raining the day I dropped it off and the guy, sorry don't know his name, had my trailer unhooked before I got the paperwork done!!! Fantastic!!! Thank you
When I first went into Uhaul to get my truck there was a huge line but the staff there handled everyone in front of me in a timely manner. When I was up they, apologized for the wait and answered all my questions awesomly! Overall the experience with the rental went great and defiantly made my move a little easier!
They were so helpful was in a bind and they helped me in every way possible. This is the third time they have came throught for me when i really needed a truck they were over booked still managed to squeeze me in.
Very busy location but the staff was great such hard workers, helpful, very professional ,and even funny. love their attitude. The truck i got worked great nice and clean.
Service was great from start to finish. Vehicle was clean and ran well. It was easy to reserve online. Nothing needs improvement that I could see.
Service representatives were helpful, courteous and friendly!
Forgot my agent's name, but he was very professional.
We had excellent experiences with a van rental, a truck rental, and a storage unit rental. I highly recommend this UHaul location.
Both team members were very professional, polite and friendly.
I was so impressed with the service at this location. They made this stressful move so much easier. Although a busy location I was given best service and the people behind counter were so friendly nice to laugh after such stressful move.
This was a horrible experience. The checkout took forever, lines were long, the employees provided little to know help, and the equipment was dirty. I was billed incorrectly and billed multiple times for the same charge. I will never use this location again and I will never recommend Uhual.
I made a reservation for a 15 foot Truck at the Grand Forks, ND location on April 11 for pickup on Monday May16. I received a call from Grand Forks location less than 24 hours before pickup and said they do not have a truck to be rented and would need to drive 60 miles one way to get a 15 foot truck. WHAT?! What is the point of making a reservation? So they were able to get me a truck in the Fargo pick up location but it was a 26 foot truck. That was crazy to drive and maneuver relative to a 15 foot.
Everything went very well. Thank you and I will be back again!
Fast & friendly service! Thanks!
Have more staff available. Too busy!
It was very easy and worked great. They are very flexible to work with
Extremely fast. Good customer service
The 2 gentlemen who helped us were amazing!
Great customer service all the way around! Great experience and at a reasonable price!
The front desk service was great.
The car smelt unbearably bad. Either have a non-smoking policy or have vehicles designated for smokers. The van STANK!
The customer service I received was excellent. I would recommend U-haul to friends and family
Not much. Everyone was very nice to talk with and helpful.
I had a very good experience with this U-Haul. I would rent from them again.
I was a little confused as to where to park but the gentleman helping me at the desk went through the contract clearly and quickly.
The trailer I was given as a rental from this location was clean but not well maintained. The lights on the driver side stopped working 6 hours into my rental. I stopped, bought a new bulb and they still didn't work. The wires themselves looked like they had been repaired before and one was terribly frayed. I ended up getting pulled over on my way back to Fargo for non working trailer lights. This delayed me by a couple hours and I returned the rental at 7:30 pm Wednesday, not 11:58am Thursday. I am not impressed with how my rental charges were handled and that I got charged and extra day due to uhauls equipment malfunctioning.
I called Uhaul and made the reservation for our uhaul thru an actual person and for the location on 52nd ave as that is close to where we lived and were moving, dropped off my husband to pick it up and they claim there was no truck for us and that our reservations were for the main ave one, not what my confirmation email said so was a total waste of our time and not one person apologized for anything and not to mention that I reserved it for wed thur fri and they said we were only down for wed thur, what a headache of our one and only experience
When I called and made the reservation on Tuesday the 26th of April I was quoted $29.95/day rental rate and $.80 per mile for a 17' truck. At the time of pickup the clerk at the store location informed me that the rate would be $1.09/mile for my 800 mile trip. After extensive conversation about uhauls promise to keep its word to their customers, he finally agreed to the $.80/ mile rate that was originally quoted to me. Everything worked out the way it was supposed to but it was not without hassle and inconvenience. I will say that this location was accommodating and flexible with pick up and drop off times. However, I do believe I was issued a vehicle smaller than 17'. The entire experience was good not great.
Availability of additional equipment requested is just as important as the truck. I was not pleased that I had to purchase the furniture cart thing and it was poorer quality and made marks in my hardwood floors.
Have more trucks available.
The person at the U-Haul location was extremely helpful. He was able to get me an extra day when the moving helpers from www.movinghelp.com (partnered with U-Haul.com) did not show up at 3pm on the day that they were supposed to and attempts to contact them were not always successful. The moving help did not come until the next day until late afternoon. The man at the U-Haul location helped me immensely and should be commended for his effort in helping me resolve this problem. I will do business with this location again.
everything was fine and simple
We were quite upset that the mileage and other fees were not explicitly stated by the desk person before we accepted the truck. We did not know that we would have to pay anything beyond the $40, so showing up and having to pay an additional $170 on top of the gas we put in was a bad surprise for us. We would not have rented the vehicle. We don't like businesses keeping "hidden" fees on the down low, so we don't plan on using or recommending U-Haul.
Fargo location was great but the Moorhead one was not even open like it said it would be when we placed the order so we had to cancel the one order and start another order to pick up in Fargo it was a real pain and a lot of wasted time
The truck was very shaking, like it was out of alignment. The oil light was on and stayed on during the entire use. Gas mileage was extremely poor. Took 5 gallons to go 20 miles.
was given a trailer with poor tires requested another because I had so far to go to mesa. was told things were fine and sent on my way. arrived mesa and they asked how in the hell did I make it there with such poor tires. So goes the world
RJ Moving Company was the worst movie company I have experienced. Please remove them from your uhaul website. They were unprofessional, rude, poorly manage & did not show up on the scheduled time. They had no respect for my belongings. The manager was so unprofessional. i would not want the company ever associated with my business. They represent your business in the most disrespectful manner possible. Please remove them so others do not have to experience what I did. Absolutely the worst. I would never ever recommend RJ moving to ANYONE!
Gentlemen behind the counter would rather talk about current events then wait on me when I walked in. Very Rude.
Truck was very dirty on the outside. Inside smelled like someone had smoked in it. Potholes all over the parking lot. I will NEVER go back to that location again.
Great service guys, friendly environment and lovely customer support.
Very friendly and helpful staff
Sometimes I have to wait. More staffing
Won't recommend uhaul to no one!!! We will never use them again! !!!
One of the clerks was very rude when I asked why the screen I signed said $58.30, and the next screen said $88.30. He was belittling and said every place does that, and it was because I selected debit and not credit. He was talking about a deposit, which wasn't listed or mentioned anywhere visible or on the screen. I explained my issue was with the discrepancy of $30. He said he doesn't know any place that doesn't work like that and there is no way to go back. I replied that I don't think that makes sense--I've worked in banking and there are ways to reverse things. His tone and words were condescending to a legitimate inquiry. It was obnoxious and frustrating to deal with this and then have to deal with moving--the whole reason I was there! I can find other ways to move my belongings. I don't need the frustration of that kind of interaction when I have other things to focus on.
Service excellent. Many thanks.
Everyone was helpful and friendly. Thank you!
Excellent Super Friendly Customer Service Reps...on the phone and in-store. Always helpful and a joy to do business with.
Professional all the way!
Kevin took great care of me just like last time. I've always had good luck at this location...
They are always awesome to work with.
Nothing maybe come help load the trailer and then unload LOL
Nothing the people I worked with were very professional the young man that worked with me that is
None. They were super friendly and super nice
The uhaul van was fantastic and had great features, thank you!
The 2 employees that helped me were fabulous! The whole rental process went very smoothly and I would definitely use this rental business again.
I would have preferred the location that I originally requested. The distance increased our costs and that is not ok.
Please have the Call Center make it clear when a customer is speaking to them instead of the actual location.
Very happy with the friendly workers! And all around service. Will definitely recommend to friends.
Easy pickup/easy drop off.
While the trailer that I used was fine and did the job well, it did have a couple of minor issues. One of the rails in the front was slightly damaged. And, more importantly for load securing, the two front tiedown rings were broken. Otherwise, this slightly older trailer worked just fine.
About Bill you wrote your vehicles that a certain amount and miles fee but I was charged both miles and hours and it's a great contradiction .
We were very satisfied with our UHAUL trailer experience Thank You !! The employees did a great job.
This location was like night and day compared to the pick up location. Everyone was patient with me and all my questions.
The employees were really helpful and accomadating
Had confirmed pickup at noon twice...e-mail and they called on Friday. At the scheduled time, they had no truck available. Said it would be available at 2:00 and they would call. At 2:30 we called and they said it was available. But we had to call them.
Not at all happy about having a confirmed reservation and showing up to have no truck. Not sure if this is how U-Haul treats all of their customers.
The vehicle was hard to drive and get big.it was old truck which I felt didn't ride get well. Waiting long time pick truck.
Staff were very helpful. I would recommend U-Haul for storage AND moving assistance! Thank you.
The waiting could have been less, more staff. I waited 40 minutes in line
The storage area was a little cold in the winter for my products, but over all a great storage area
facility was fine. I appreciated
Robbi was excellent to us.
I had no problems with this UHAUL facility.
I purchased a lock, and after using it three times it stuck. I notified a worker, and he was able to open it.
The woman manager was excellent.
My experience with U Haul was good. It was there when I needed a place to store my things after I sold my house in Fargo!
The office is greatly understaffed!
Uhaul storage willfully gave me a unit at the wrong location. Plus being rude other lies. Rotten organization for storage
water damage/mold on belongings.
having to pay extra to access in the evenings is ridiculous.
I had a positive experience with the facility and staff. I`ve never had to rent a storage space before and the staff made it easy and simple to understand.
should not have to pay more for 24hr access pay rent should be able to access at any time
the staff is very nice and goes above board to kelp their customers
Access has been good, we are looking forward to moving out this weekend.
When I moved in the space was not clean. A month ago I sent 2 messages to the manager with no response. I called the office and was told not to use the online e-mail.My ?`s have yet to be answered.
Wish there were either 24 hour access or least somewhat longer especially in the evening.
Fargo staff was inconsistent with their information, rude and continuously provided extremely poor customer service.
The gate accesss sucks ass.the card reader needs to be throwen in the garbage.
Worst CS experience of my life. Will be leaving appropriate online reviews when time permits. Doing a charge back on credit card when charges post.
had to go back to main office 3 times to get access to unit on 7th ave.Cancelled my agreement within 24 hours and was still charged a full month`s rent.
The units are the worst I`ve ever used. There is no protection against water or moisture so any build up will just stay and destroy everything! I had to submit a claim for mold after only 4 months!
Bad employees, rude and unhelpful.
All furniture was soaked and moldy after 3 months. Pursuing legal action if they do not fix the issue. Uhaul should cover damages not my insurance
My all around experience was good. The first time I arrived to rent my storage the staff were not helpful and appeared like I was bothering them. Checking out all the staff were awesome! thank you
Lots of sitting water in storage unit, very slow and clueless staff, office is not staffed enough. Always waited in very long lines. Check-in and check-out process very slow.
had alot of issues at first. way too expensive and mold/water/mosquitoes leaked into unit destroying much of my property.
IF you are really interested call me and I will tell you the HORROR story of this .. Your 200 character limit is not nearly long enough
I could not be less satisfied with my experience. I can`t fit in 200 characters how upset I a with the service.
Storage unit had flooding and hours on Sunday were annoying to wait until noon for them to open
When I got to the storage place they did not have the storage unit available at the unit I had resevered beforehand
I booked storage for price 59.99 and it turned that was not avalaible when I came to pay and pick up gate key. I needed to pay 89.99 ... TRy to keep booking price..
Received excellent customer service in Fargo.
LOCATION IS THE WORST EVER!
The Fargo location was not friendly or helpful and fraudulently charged me for rent I did not owe without my consent.
The owner was working and was GREAT!
They basically stole money from me. I never authorized my card to be kept on file nor did I set it up for auto pay. Terrible customer service. I filed a report with the BBB
staff at both ends of move CA to ND were very helpful. Went out of their way to accommodate me. Very good service. Only down side was lack of tracking ability once box was shipped.
I was under the impression that I was reserving a unit at the place on Main ave. It turned out to be on 7th Ave. Uhaul requires you to pay extra to have 24 hour acess to your property.
The manager, Eric was very helpful since we were having delays in our moving process. I highly recommend this location for storage and U haul rental!
200 characters are not nearly enough to express my frustration with U-Haul and their web selfstorage system.
The price is high for what you get.
The access system did not work correctly the first 2 times I used it, causing me to make multiple trips back to the main office.
I have been billed for 4 months for a storage unit i moved out of. Every time i call get routed to no where and no one can help me.
All my interactions with this location were excellent. Robbie was wonderful. I would not recommend Ubox to a friend because of the absolute lack of communication from the Indiana locations.
I would say the location for storage is out in the middle of no mans land. Could be more closer to town,but was just fine
The pick up of the Ubox was a day early on a Sunday. When picking my ubox up from shipped location it was not ready. Other than thess our belongings arrived in good condition.
They didn`t have my unit reserved even though they had the reservation. Ended up with box vs. stortage unit. Horrible customer service.
parking and access to units difficult during the week...
Robby and his staff did a great job and took great care of our belongings.
Everyone I worked with was very friendly and helpful. Would recommend the Fargo store to anyone.
I arrived at 12:30 last Sunday 8-11. I had to wait 35 minutes before being helped at the counter. Very unacceptable business practice, as they were obviously understaffed.
Exceptionally courteous and helpful staff
The door to the unit is falling off the track, and it was locked when I got there. I wasn`t told that I didn`t have 24 hour access until I called 4 different numbers,because I couldn`t get in
Robbie, Kevin and the whole staff were super friendly and helpful!
Reserved 5x10x8 unit. 1 inch layer of dust on floors and walls. Was moved to bigger unit by someone at site. Lose free month of storage and forced to pay more for their mistake.
Lied to about locale of unit twice. Went to office 4 times to correct mgmt inadequacies. Wasted time/gas for 5 parties involved I expect to be compensated for time/gas. Absolutely disappointed!
Every one was very helpful.
I was not informed that 24 hour access was an extra cost. moved my belongings across town, which basically wasted my time.
Robbie was outstanding in her service in delivery and pickup. Could not have do e it without he. She is a credit to your business.
No delivery due to inopportune vacation of only driver. Extremely unacceptable customer service to handle the situation. Will never use U-Haul again.
We were extremely pleased with the service and Robbie is just
A gem so personable and willing to go above and beyond
We just loved her
The staff was very helpful and friendly! We were able to get to the storage unit and unpack fast and move on with the day!
where I returned my truck was not the same location as the storage room. The storage facility was no far but there is no signage anywhere that says it is connected with U-Haul.
Our uboxes arrived 5 days late and put us in an end of the month window that delayed the ability to receive our goods by another week. Communication was extremely poor and all initiated by me.
Linda went above beyond what I would expect as a customer! She was wonderful to work with was extremely helpful! The box was way too tiny full of blankets for covering furniture.
everyone was very helpful
Everyone was very accommodating and extreamly helpful!
All workers were friendly and very helpful. The workers at the U-box storage were extremely helpful and showed a lot of concern for our needs.
my card was charged multiple times and uhsul has yet to fix it.
Linda at the Fargo location was amazing!She made my experience with U-Box so good that I will use them again for my next move.
The only thing we didn’t expect was the box being bolted shut. The Uhual in VA did it, so we had no idea to expect that. All of our tools were inside the pod, so we had to buy tools to get it open.
Everything worked out well. No problems at all
In my experience with uhaul both on line and in person I have been very happy to this point. thank You
Did reservations 3 weeks ago for a unit, they didnt go through, was very displeased
Great Facility, Very Secure and well lit. Eric the manager was great to deal with.
When calling to check the hours that I could access my unit, the person the phone gave long sighs and acted as if ghetto didn`t want answer my questions at all.
Gates to the secure storage area were never closed. I asked the owner why don`t close and he stated `ya we gotta look at that`. All month my items were in the unit, there was no gate closed around it.
climate controlled am hoping that heat will go on soon in AM it was 29 degrees no heaters apparent in hallway. furniture can`t go thru lot of temp changes it will be damaged. good help. thx
very helpful, professional and quickly handeled
very helpful, friendly while being professional
No complaints, will use again if needed
Staff was very helpful and friendly. I was pleased that there was no need to give a advance notice of lease termination.
Customer service agent who helped me was dishonest, unfriendly and unhelpful. I think he would best serve uhaul customers by installing hitches rather than at the front desk.
Let`s just sum it up with hours on the phone with customer service to fix my order and get the final cost. After everything was squared away, our moving help had to wait for available u-boxes.
A great help when moving.
Poor communication was highlighted by staff who seemingly had no idea what they were doing.
Fargo Main location sucks.
The Fargo store on Main Avenue is a joke. Front desk was understaffed and very unprofessional. Although I would use UHaul again, I would not use the Fargo location.
Would never rent storage unit there again
The staff was friendly and helpful
Great Storage Facility, Nice to see you can get 24hr access but still have great security!
Robbie was very pleasant and helpful on several accounts. She is a very dependable and hardworking employee and this reflects that she loves her job!
It was hard to get back to the storage area when emptying storage out. Vehicles were blocking the way. Had to resort to going in the exit only.
The feature on the website of Storage access: Mon-Sun: 24 hours is incredibly misleading. Why charge extra when it`s electronically controlled and you don`t have to deal with a person?!
Great groupe of people there very helpfull.
i paid for 24hr storage but couldn`t get into my storage unit to call on the machine is only able to take calls during normal business hours so what do you do if it`s after hours. not a good setup
I waited 30 min after my appt time for my truck an then wen i got back t put my things in my storage unit it had a lock already on it.
Everything I had hoped for. Excellent service in OKC and Fargo. Especially happy to see women driving the trucks!
I tried to leave a comment and it wouldnt accept it, so no more comments now
The staff were very helpful. The area was very accessable and well maintained.
Unit was over priced compared to similar ones of the same size. I paid $10 and still had to call the manager to get a special code to get in.
The main owner Bryan Dean was rude to my mother when she was paying for my truck return, storage rental and repeat truck rental 10-14-11. He really needs customer service training
After things were set up, Robbi called me to confirm order and delivery.Robbi is amazing!I can`t thank her enough for how easy she has made everything from billing to delivery!
The service was top notch. The staff bent over backwards to serve our needs. I would highly recommend this service to a friend! Our rep even gave us his personal cell which I used several times.
was told that the unit would cost around $80. then was charged $129. I only stayed one month because you over charge!!!
Customer service was outstanding.
Robbie at the Fargo U-Haul center is great! She was very helpful, friendly and overall just wonderful to work with.
Best Storage Facility in Fargo! Great Staff, Clean Facilities, and great customer service.
Very friendly and professional. Would definitely use Robbie again!
The U-Haul staff was very helpful.
the U Haul shop in Fargo ND was like coming home. They were helpfull freindly and very willing to give you imformation on housing and living in Fargo.
My household items were stored they got wet moldy have recovered most things but not all. Not recommend your service due to experience with damaged items while stored in your units.
the floor was very wet, had damaged our boxes so when we picked them up they fell apart.had a TV that was on the floor which does not work now. weather free units?NOT a good experience!
The level of service was quite professional, timely and helpful.
The personnel outlet were professional and very helpful. They explained the process well. The only concern that I had was that the south wall in this storage unit 127 had a water/liquid leakage.
Kevin Liedhal has taken good care of me for many years and this experience was no exception...If I should need assistance again, there`s no one else I would call! Thanks!
Staff was extremely helpful.
very friendly people who helped me
They did a great job and were very helpful and patient. Excellent customer service!
Better than most Uhaul places.
Put in a window, an inside lock, insulation heater and they would make an inexpensive, convenient, movable, temporary and private homeless shelter!
Was very easy to get a storage unit and easy to check out! The staff was very friendly! Also loved that I could access my storage unit whenever I wanted and it was still secure!
Robbi Hudson is a great people-person and hard worker! A company is only as good as its people and she is Great People! Best Regards, Mike Ellingson
When ever I am in need of rental storeage , be it long or short term, I will always go to uhaul.
I had my storage for five years with the main avenue store. Kevin has always been courteous and helpful.
Wonderful service!! I couldn`t say enough good things about Robbie and U-Haul in Fargo. THANKS!!!
Sue at the front was great to work with! It seemed so down to earth there and I love that!
I always had access to the facility. Was a good experience.
As usual, Kevin and the staff were great to work with.
Robbie was awesome to work with. Moving from a 4 bedroom home to a two bedroom apartment the U-Box was a life saver.
It was a very convenient and friendly experience.
Kevin was more than willing to help out and make sure the process was right and actually stayed later to help out and make sure my moving process was smooth.
The employees were very courteous. Thank you.
Great service and very convenient
I had an indoor, climate controlled storage unit and it leaked water all year. When it rained it leaked and during the winter the water froze and there was a sheet of ice on the floor of my unit.
Very busy location ALL the time. Long lines. Kevin does a good job but could use some more help! A new female associate was very helpful, efficient and helpful this past weekend.