Customer Reviews for U-Haul Moving & Storage of Flagstaff
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff
I think the mileage charge is to much for local rentals. My charge for mileage was more than the truck .. Not right
The price increases killed me and that`s why I moved my stuff out. I could no longer afford my unit.
These Guys are Amazing! Very knowledgeable, Great Equipment, and In/Out in no time, every time!!! Keep it up.
It was my mistake for dropping off dolly at the Huntington address after dark and it was raining/snowing but the facility looked well maintained and orderly. The office was closed.
was very busy so i unhooked my own trailer , only because i didnt want to wait . the service person was going to do it but was busy .. service was also very good.
Heather your Assistant Manager was extremely excellent!!!. She was very helpful. My experience was flawless!!!.
The location was spotless a great location and staff.
Everything went smooth and fast. No issues
I was charged for equipment that did not work and have requested a refund several times and have received no follow up or response on the matter!!
Staff were helpful. U-Box towed beautifully.
Great experience; U-Box towed beautifully behind truck. Staff were very helpful.
I have nothing to add other than I wish Uhaul had trucks with lifts.
It would have been nice to have a 17 foot truck rather than the 26 foot truck.
Tow dolley broken (one headlight broken, other dangled from frame ), returned it. Went to gas station, truck had a gas leak from the tank. Was partially refunded. Would like full-refund and returned truck 2 days early and was not offered any additional refund.
The gentleman that helped me when I picked up the truck was fantastic to deal with! The truck, a 24 footer, on the other hand, left much to be desired. It had almost 187,000 miles on it, a fuel sending unit that was flaky, at best, with the fuel gauge reading anywhere from 1/2 of a tank to empty at any given time. The transmission was VERY rough, and if I tried to accelerate with any decent speed, the trans would downshift, the motor would scream, but the truck wouldn't accelerate at all. I was honestly thankful that I wasn't going anywhere other than in town with the truck, as there is NO WAY it would have lasted for any kind of trip beyond 10 miles. There's no excuse for a truck of this age, and in this condition, to even be in the fleet, let alone allowed to be given to a customer. It needs to be retired 100,000 miles ago!
Amazing Service! In/Out in less than 10 Minutes. This is the the Best U-Haul location around. The Staff is very professional and efficient.
Everything went well. Excellent customer service
Everything was great. Efficient, freindly, helpful.
Everything was great! Efficient, freindly, helpful.
Everything was great. Fast, efficient, freindly, and helpful.
Customer service was exceptional. Great job in launching and returning. Thanks.
We had to finish hooking up the trailer and the lights. The jack was still resting on the ground, even though the sales person said it was all ready to go. Also, they sent us to the farthest edge of town for return, when there were several other locations.
I believe that U Haul should provider customers like myself with a copy of the legalities associated with the additional $10.00 up-charge that can be added as an, "insurance policy", when renting a vehicle. I was not able to obtain this information when I requested it and thus did not purchase the up-charge because I had no idea of the specifics.
A great experience with a few issues which the Uhaul staff corrected diligently with a smile.
Very friendly customer service. One of the best UHAUL branches I've ever patronized. I highly recommend this location for their quality of service and equipment.
The 6X12 cargo trailer worked out very nice. It was easy to pull and got the job done. I will use U-Haul for my next job. Thanks
Nothing, they were wonderful all around!!!
No complaints great service
Marcus Boese did an excellent job setting up a rental on short notice. I highly reccomend this location.
It would be helpful to have more readily available instructions for the instrument panel: I couldn't find the lights! Perhaps something like an illustrated laminated card.Thanks!
Got a brand new 26' F650 with V10. This rocked my 2000 mile trip!!! It was comfortable and handled great.
the one who returned the van was waiting 45 minutes to get checked in. this was a van and should have been 10 minutes at the most.
Everyone was very helpful. It was nice that there was storage units inside for us to view the size.
Staff was quick and knowledgeable, very helpful during an emergency on New Years Eve
The little trailer tow like shit even with a 1/2 ton. All
over the place at 55 mph not safe for high way use.
12/13/15: Great associates that went out of their way to help! Great job on customer service. It is refreshing to see such an attentive staff. PLEASE tell store owner, manager, and staff they are doing a stellar job!
I think that you staff performed in an excellent manner and provided me with exceptional customer service
No comment about the tires that had so little tred that snow filled it. Not an apology, discount, call this number, nada
Ask Anne with corporate customer.
We had uses you over 30 years
Just keep up the good work. Thank you for making my moving safe and easy.
We used U boxes two years ago and the process was flawless which is why we used UHaul this time when we had more moving. This time, the price was at least 50% higher and the delivery of the empty box was a day late and it was not brought to the final destination on time. It was left in Phoenix for a Few days and it wasn't ready to be put in the trailer when it was finally delivered to Flagstaff. We had to call three times and finally just showed up and made the company move the box and get it on the trailer. Then the company charged us for an additional month storage - we unloaded the box in one day and returned the empty box the same day we picked it up.
I appreciated the friendly efficient service during pickup and drop off.
The person who took my reservation over the phone was extremely friendly and helpful, as was the young man who checked me in the morning I took the truck, he explained everything and was pleasant. When I brought the truck back, it was unclear where I should wait, the young woman told me there was two ahead of me so I chose to wait inside where it was warm, she helped two other people who came in after me and the man behind the other counter was just plain rude. When I was finally shuffled to the correct counter the young woman was not terribly friendly. I normally use Budget, but they didn't have a truck available but maybe next time I'll just wait.
Make sure your help know how to properly hook up trailers. Mine came off the hitch on the freeway. The force was strong with me and all is good!!
Excellent staff and service!!
good experience over all but the wipers were in need of replaicement.
will never recommend U-Haul. In fact I will persuade individuals and military personnel I come in contact with daily to NOT utilize U-Haul.
super friendly staff, very helpful
excellent Customer Service and was very "Understanding".
Facility was very well maintained with a helpful staff.
Better location, and prompt service but I got the job done.
Thanks for your new pick up truck. I added one and half quart of oil for return trip. I almost might have ruined the motor of your new truck if I did not check/add oil of it before I left LA. You should give some basic instructions of using your vehicle in plain simple legible words...
have more informed staff of buying procedures
The girl who helped me select my U-Haul trailer and check out was so helpful, kind, and thorough. It was such an easy process and I had no questions. She was very polite and communicated really well.
Nothing. A+ service here too!
The staff was friendly and efficient. The office area was clean and well organized. The storage facility was immaculately clean. I was very impressed.
Good job by the young lady at the desk. Can't read her signature or I would tell her good job.
Give out more accurate refueling charts to customers.
The lock and the bracket the lock was supposed to be on was missing when we got the container. It looks like someone pried it off the container somewhere along the way. This could have been at any of several stops, but no one called and let us know. We do not believe anything was missing, but we didn't have anything worth stealing in the U-Box. Going forward, I will be extremely careful not to ship anything of any value in U-Boxes--it is not secure. I have already advised others of the same.
Lower fuel prices! $2.20 at the pump and Uhaul charges double or more?!
Customer service agents were fantastic. Very helpful and informative.
very nice people at this location and very helpful!
Very organized and helpful.
inside of windshield was not clean. Made it difficult to see in bad weather. But all else was good and service was excellent! Thanks!
cab of truck was dirty as was the bed of the truck
very helpful staff and fast service, I have used this store several times and never had a bad experience
one of three boxes was mislabled and temporarily lost. Hard to belive in this day of computer bar codes.
Excellent customer service!
Staff was very helpful! Especially the young man that helped me.
Nothing, both staff were very helpful.
For the second time I was stood up by movers hired via your site you might want to rethink this relationship as it reflects badly on UHaul
Emailed full terrible experience. I would NOT recommend this place. Terrible employees and policies
Love this site to drop off one of your uhaul truck. The location was easy to find and the drop off went very efficiently without delay.
I and my partner who rented the the van found A key box with cokecane in please look in the vans a little better we did throw away the key box
We have utilized this service in Flagstaff several times and are always impressed by the friendly service. My husband commented on this after leaving off the truck.
The staff were friendly but the truck was in poor condition (bad alignment, headlights also out of alignment, old equipment, initial gas gauge was lower than reported which ended up costing me nearly $10 in fuel charges)
They made the return super easy and they were very friendly and helpful . I would use this location again in the future
Staff did an excellent job of getting me in and out quickly with no reservation. GREAT JOB!!
Overall customer service was a little slow when I came to pick up the truck and trailer.
I checked in online in advance and called multiple days in advance to confirm. The order was also incorrect - we asked for a trailer with ramp and we didn't get one with a utility ramp.
I spoke to mark when we returned the truck and trailer and it was a negative experience, I had to initiate the conversation and was waiting for a while even though there was no one else waiting in front of us. Also, I explained that we used about 10 miles worth of gas and hoped this charge could be removed because it was a U haul error in not having the correct trailer with ramp. Mark said, "we'll take care of it" and did not provide any additional information nor apology. Instead Mark explained that "they'll get you" for not filling the gas back up the 1.5 gallons it needed. He explained it like "they" was someone else. Mark needs some training in customer service and understanding that he IS U haul and a representation of the company and should not push policy off on to some one else.
In past years I've worked with Jason who was VERY helpful and customer focused. Mark was not.
Contract number was 92967853 for Jay Stokes and my email is firstname.lastname@example.org if you have any questions.
Excellent customer service. I had a family emergency that required me to leave the trailer (full of newly purchased furniture) at the departing location and catch a flight the same day I picked it up. They extended my contract free of charge, no questions asked. This is a truly compassionate family oriented company, I cannot thank them enough for their kindness and understanding.
I recommend UBox. All went well at Flg Uhaul
not told that i had to buy a special lock, then misquoted on the price of the lock. card was not properly set up, didnt work at 1st. not informed about check in/out procedure required to gain access.
The trailer had a flat tire when we picked it up. We had to wait for a service to come change it before we could finish loading.
I think the girlsame name was Trish was fantastic and a great representative for you company
It's always busy in there.
I was charged for 1/8 of a tank of gas. The tank level appeared to me to be at the level required upon return.
As usual the facility and representatives were outstanding.
When I arrived to turn in my vehicle, the man who checked me was very helpful and efficient, quickly checking my vehicle and making my experience a very pleasant one with a great vehicle that made our move go smoothly and easily. We appreciate our UHaul experience a great deal and will rent from UHaul again when we need to use a truck! Thank you.
Don't talk to me like I'm a six year old.
truck box area leaked badly. headlights way out of alliginment. this truck was DANGEROUS to drive at night!!!
No improvements needed, excellent service and products.
The young lady who took care of me was outstanding and is a asset to U-Haul!!
The cleanest and most secure self storage facility I have been in,very nice.
We would have liked a call when it came in. We waited until the last day when it was supposed to show up and they said it had been there a day or two prior.
U-Box was delivered 4 days late. Not the fault of the Flagstaff office. They called me the minute it arrived and prepared it for my pick-up the same day. I appreciate their assistance.
Everything went very smoothly. Only minor issue was the box was not loaded onto a trailer when we arrived. This could have saved us some expense with our movers. Other than that, everything was great.
The facility was not able to provide me with an access key card so I must go into the office if I want to access my unit
Everything arrived on time, nothing damaged. Great experience using the U-Box. Thanks!
Overall our u-box experience was great. During the process there was a computer glitch that disrupted things, but the folks at u-hual and moving help were happy to help sort things out.
Problem with original order with U-Haul scheduling Bigg Dog Garage for delivering at final destination. We had to cancel.
Very helpful staff. Well-maintained facility
people nice but computer tracking system needs serious work
Awesome customer service. Key cards gave me problems, but staff was friendly and helped me out every time this happened a few times since I did not access my unit frequently.
An old man who works there hit on me at one point. He should have been fired for it
I need the corporate individuals to keep their word on how they are going to handle the fact when your belonging do not show up on time.
Convenient, though because of where I live I had to pay a local company an extra $200 to have the UHaul box delivered.
Very friendly and helpful - thank you.
Very convenient and efficient. Would use again.
First time using any storage facility. Would definitely use this one again if needed!
Exceptional. Flexible made moving so much easier.
Reserved unit w/auto pay. Kylie unable to get key card to work. Left w/o key. She promised call next day. NEVER called me. NASTY messages to put lock on unit. DID NOT HAVE A KEY! Now LATE NOTICES!
Especially the tall lanky young man with long hair, sorry I didn`t catch his name, maybe phillip?
Office staff was very helpful. They were friendly and took care of business right away.
Getting set up with an online account was not a satisfactory experience. Many reps do not know how to do this.
I appreciate your help in finding a larger storage for my things. I broke my hip and will not be able to get to Flagstaff for some weeks. Thank you.
great customer service overall. excellent location.
Great Service - Jason, Bryan and the young lady who works early shift is awesome!!!
Our box sat for weeks before shipping. There was a problem between the corporate office and the shipper. The staff at the Flagstaff UHAUL were fabulous and just a pleasure to work with.
this is absolutely one of the better u hauls that I`ve been to
Great facility and very nice staff.
the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.
Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.
Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful
I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.
The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.
Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility
Staff was friendly and helpful
Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.
Rented a trailer from coos bay or returned out here got a storage unit staff was friendly
My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.
The storage unit alarms were very loud. Wait times were long, because staff is limited.
Everybody was very helpful and nice! :
This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!
I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.
Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.
UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!
The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.
The staff was extremely nice. They even offered us some free bottled water!
Christina was very helpful and easy to work with.
Boxes need to be taller.
Mover on website said he would deliver but did not. Threw us off by hours.
Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.
We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.
Great place to store things over the summer. Thanks U-Haul!
no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.
We were well treated and our business experience was well above average
Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!
Service good. Bathroom had no TP, trash can overflowed...
Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.
Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.
They were fine but our overall experience with UHaul was obismal
Requested shipment on boxes on June 27th but no action as of July 11th. WTF????
Great Flagstaff Staff!!!!
there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.
Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service
There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.
This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.
Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.
Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!
my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.
It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.
I was not told about a pickup or delivery charge.
My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.
Very helpful, informative, accessible, and professional. Everyone there does a great job!
The staff was friendly, helpful and efficient.
Christina was extremely helpful and very pleasant. She made this transaction worth while.
Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street
Staff members were very friendly even under the pressure of being busy as well have things going wrong.
I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.
VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.
average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.
new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!
The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.
Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.
Thought it was a pretty straight forward process.
the flagstaff u-haul staff were outstanding! thanks
THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.
Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.
I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.
Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!
Friendly and efficient staff
The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.
Delivery person was very helpful, courteous and professional. She was right on time - to the minute!