This is not only horribly run locally, and I mean rude and completely unprofessional at that level, but my experiences went south full gamut; from the reservations rep on the phone to the rude managger, Jason M, in person. I am disgusted with his ludicrous notion of "professionalism." WHERE did they find this guy, I wonder! He actually said, when teh error was Uhaul's rep, that "we are not responsble for what you put in our vehicles!" He actually said that. After the reservation rep indeed (verifiably, as they pulled the call) did give me fasle info that caused me choosing the wrong vehicle. And Jason thought it was ok to accuse and harrass a customer. What a farce!
Background: Uhaul made the mistake when I gave them the dimensions, the reservation rep on the phone had recommended the cargo van, so I trusted her, (but she had no idea that the dimensions she was telling me were maybe the inside dimensions, but definitely not the entrance door dimensions), so after I get the WRONG trust due to her, and I go to pick up the big screen projection TV from the store, the guys could not get it in, of course.
So it gets way worse!
I call and call the local store. I can NEVER get through to them EVER. It always go to the call center and that was no exception. So finally, a call center person answers, assures me they would have the correct truck ready when I got there, but guess what? When I show up, super upset, of course, the Uhaul employees had NO CLUE about any of that, nor did they have any truck ready as promised. Guess why? They were so UNDERSTAFFED that they never answered the phone EVEN! Yep, not at all.
There was an agreement that there would be no charge for the truck whatsoeever, and so teh next day when I returned the new truc k that I had to wait around for the night before, no-one including the clueless manager, Jason, knew what was what. That is when he became excessively and down right RUDE after all that I had experirenced the night before, he accused ME of making the mistake. (He ate his words when the call was pulled I bet, though I never received an official apology which reflects poorly on HIM and his Manager, Matt. They have no clue how business is handled, or I would HAVE receieved an apology for certain from him. That was super important that he be held accountable, but no, he was not. So therefore, he will turn right around and most likely repeat this awful behavior to the next customers. Don't let it be you!
He should be ashamed! Then the partner/marketing mangr whom did not have a clue either, when he should have swiftly jumped in and remedied this. Instead, he left me waiting and as they held my reservation on hold (and my deposit in full), taking their sweet time. I had gone to that branch THREE or FOUR times before this was over.
Do you know that the last time right after I spoke with Matt, the mrking mngr, Jason and staff STILL did not have that stuff ready nor did they know what they were doing.
But rest as