Customer Reviews for U-Haul Moving & Storage of Flagstaff
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Flagstaff
Staff was professional and very helpful. They showed me how to acces my unit and took me right to it.
Staff was helpful in both the return of my equipment as well as setting up storage and showing me how to access it. They even walked me to my unit.
even though I drove through in the wrong direction they were very gracious....awesome
CSR suggested a fantastic local Pizza joint. Thanks!
express check-in was easy and quick. We were in and out on the road in 10 minutes.
I have used this U-Haul location for years and have never had any problems with their trucks and merchandise, and customer service is great!
Quick and friendly service!
I have used this location about 4 times. My only suggestion is that they need more people ready to cash out customers. Every visit, even just for boxes, has resulted in 1 20-45 minute wait to cash out.
Call ahead to see if the drop off location has enough space for the equipment to be dropped off.
The uhaul we had leaked when it rained and got our couches and boxes wet. Now we have water spots on the couches very annoying.
Staff were extremely helpful at all times.
I wasn't in Flagstaff when the U-Haul equipment was dropped off but it was after closing so I have no opinion but I'm sure my daughter would have notified me if there were any issues.
Location is nice. Staff is friendly.
WE dropped off the UHaul after hours so we did not get to meet the people at the facility but they were prompt in getting us an e-receipt the next day to let us know that they had taken care of it.
This location installed a receiver on my Enclave 3 weeks ago. Office personnel were great & tech was a real pro. Knew his stuff & finished job before anticipated time.
I returned trailer after hours.
There is good staffing at this store. Fast service and good selection of equipment
Truck was dirty and stunk the whole trip(and we drove over 1600 miles).
Great end to a very satisfying experience.
Super helpful for someone who has little knowledge about towing. Helped install wires quick, and did everything possible to help out. They were all wonderful
I've used this location on a couple of times in the past. They have always been professional, helpful and courteous.
It was a little hectic during the pick up there were several people waiting in line and only one woman at the desk but thats my only complaint.
Pick up was quick and easy. Equipment was clean and in good condition. Employees were polite and helpful.
Everyone seemed stressed and not friendly. They "acted" like they didn't have the correct trailer...sent a young man out and trailer did not ride right. Had to call emergency number (and honestly except for a woman named JoAnn THAT was 45 minutes on hold) 90 minutes later a tow driver came and reversed the ball..so we could actually haul the trailer. Admittedly it was his first day, but could have saved me two hours if he understood the tongue length and could have explained how the brake works...the trailer would begin swaying at 51 mph, would have been nice to know that....wasn't overfilled (boxes only)...kind of expensive... Wanna talk about it...
Nice staff working here??
Made a reservation a week before needed truck. Was told truck was not available the day before I needed it. Told me the closest truck to me was in another city. Gave me a bigger truck at no cost but I paid more since bigger truck equals more gas. Didn't need the truck until Sunday and I had a two day reservation. Went there Saturday to let them know this and they said you may want to get it now since it may be gone. I told them what's the point of a reservation. They just said things happen and truck may be given away. Told me truck was full of gas while in office and I asked him how does he know that and he said because I just told you. I went out and truck was not full. Just seemed careless and lazy to do there job. I actually chose this place compared to other uhaul locations in Flagstaff that had worse reviews and these guys were just as bad.
Nothing. Everything was awesome.
Sales Rep was very helpful and professional
Paart of doing business in flagstaff is that people are couterous, helpful and always giving you proper attentionA good UHaul office.
The turn signal was dangling by the wires when I returned with the full truck to pick up the car carrier. They shoved it back into place. At the first rest stop, it was dangling again and a trucker used electric tape to affix it enough to not fall off altogether.
The UHaul guy loaded the car on the carrier. I drove several hours before I slept. When I woke up and checked, the straps were completely off one wheel. Truckers helped again.
When I got to the storage location, the truck stuck in drive because the linkage came undone under the truck. It took them hours to figure this out and fix it before I could unload my stuff.
Taking care of your equipment would be a start.
Returning to this site has been great. We have used this site twice in the last year. We pull in, give them our paperwork, they unhitch the trailer and we are on our way in less than 5 min. Great Service!!!!
The wind shield wiper blades could be replaced on the vehicle. Everything else was great.
The best storage facility I have ever used.
There need to be more 10' trucks. They are turning them around as fast as they can, but the trucks are obviously getting beaten up.
Also - I was told reservations are no guarantee of availability? What's even the point? Never doing uhaul again.
Easy fast return with friendly staff.
Nice people.. Helped me unload the car.
Nice after 3 days on the road
The staff was extremely helpful.
The employees were very helpful and friendly.
Appeared a little busy so I had to wait but overall great location and services.
The only thing we had was got to the service station to fuel it up since it only had 1/2 tank, we noticed windshield had a crack this was not an issue for driving it was down low on passenger side and called and reported it right away since we did not cause it. When returned they said they did know about it and everything was ok. Everyone there extremely nice and helpful. Will definitely use again when needed .
Excellent service, very friendly staff. Would rent from here again.
When we checked in we had an associate complaining about having to work. When he went to grab our rental he drove fast around the corner and made the truck tire screech.
They tried to talk me into taking a smaller trailer than I needed stating that my vehicle wouldn't handle the increase weight. I still took the larger trailer & had no problems whatsoever will my hauling. I drove from Arizona to Nebraska and had no issues with the larger trailer.
Staff member was very nice and professional.
All around everything was better than good
Excellent customer service. Thank you for making a stressful move a little less stressful. I will always recommend U-Haul especially Flagstaff office to everyone.
Employees and representatives are very good people. They are polite, well trained and help make a customer feel comfortable with the product rented.
Only suggestion is a mechanical one. Improve the functionality of the PC systems.
The young man that took care of me was a great help.
Thanks for making the move an easy experience...
Outstanding location, great staff,
Excellent customer service. The guys in the yard went above and beyond to ensure everything was in good working order. Thank you!
Flagstaff uHaul is an organizational disaster. The employees are friendly but that makes zero difference if they cant get the job done.
Customer service over the phone was very rude. I needed to call and extend my usage and the rep who assisted me was rude and impatient. She really ruined my uhual experience
Renting trucks went fine but using this storage place was awful. My card never worked,making me always go to the office before getting to my unit. Then every time I opened my unit the alarm would sound since I could never check in with my card. Overall 3/10 for the unit. 9/10 for the trucks.
The truck was an old junker.
Different size pick up trucks
You guys are awesome! Thanks for your help.
Did not appreciate the threat of a 50 dollar charge for renting equipment and extra day. Thanks to the manager for taking care of issue.
Always friendly n helpful. Always respectful and polite. Never a problem with any employee. No mice or bugs and extremely well maintained and clean.
I DEFINITELY RECOMMEND THIS STORAGE TO ALL.
Thank you. We will use uhaul again.
Every person that works a this location is friendly and helpful. We never rent from any other location because we are so pleased with this one.
This experience was such a letdown. I had called a day before getting the truck, gave my information and was told I had one reserved and what time to come in. When I did, I was told not only was there no record of my reservation, I was told there were absolutely no trucks available. After a long time (and a lot of fighting on my end- I couldn't wait for another day to move) they found one but wanted me to drive it back to the town I'm moving away from. They refused to help pay for the extra 200 miles I'd have to use to do this. The truck didn't have a ramp or dolly. I tried to be able to return the truck to the town I moved to, but wasn't allowed to and was told I'd get charged a ton of money to do that. I also ended up paying $100 more than I was told I'd have to. Each person I talked to about all of this promised they could help me get a discount for all these inconveniences, but kept passing me along to others who did the same thing.
I am so upset with this company and will not recommend them to anyone.
the cargo portion of the truck stunk to hi-heaven! the renter before had to have hauled some sort of animals that shit all over cause that's what it smelled like. had to hold our breath during the entire load/unload process!!!
Have storage pods that can be transported from Phoenix to Flagstaff.
Very helpful and accommodating.
Second time dropping off here and both times were fantastic. Very friendly, very fast and efficient ! Great job again
Uhaul is an excellent value.
There was a mix-up in the pickup time of 8 am but they didn't open until 9 am. One attendant was there but he had to put away the returns from the night before. He had us come back at 9 am.
Read my comment and telephone conversation with UHAUL. This facility called me to deliver a day earlier than was scheduled or I would get charged an extra day, I had to leave a dinner party early!!!!
Knowledgeable staff and very helpful.
I have rented several times from this location and they are over the top.
Have more supplies available. I needed 2 flatscreen boxes but there was only one there. I've been to other locations and they had several out on the floor.
Sunday morning (9am) could use more than 2 people. A 3rd person did show up during the time I was waiting. The 2 staff members were hustling big time and tried to make thing go faster.
When ever I rent a UHaul in Flagstaff I always pick the location on Huntington. They always seem to have their act together. They are always friendly and get me in and out quickly.
Tires on first trailer they tried to give us had dry rotted tires and a nail in one. Could have been catastrophic for our long move
Really friendly and efficient people working there. Great service.
My reservation was incorrect, I called Uhaul to confirm they never called me or else I would have been out a truck completely, ended up with a larger truck (fine, but meant more in gas), and then I had to pick up my auto transport in Phoenix (2 1/2 hours away), I casually mentioned it to the GM, he brushed it off even though I was overly nice considering the circumstances. Then we noticed a semi flat tire when in Phoenix, we just fixed it with fix a flat and 3 separate stops for air.
Great experience even though it was graduation weekend. A very friendly manager.
The previous customer was 45 minutes returning the pickup and I was on a time schedule and needed it at 215PM. Ask customers if they are going to be late to please call in and inform you so you can alert the next customer that the item rented may not be available on time. Thanks
Get a better street side sign to indicate where to turn for rental returns.
Everything was great. I would definitely recommend you and also come to this location again. Thank you!
Interior of truck had something spilled in the cup holder, gas cap was off at the time the truck was picked up, windows dirty
They were very courteous and helpful. They brought the trailer out and hooked it up for me, they tested the lights before I left.
Employees were very polite and professional. Everything was ready on time, clean and in good repair.
faster service will be great
agent did not go over truck with me on return...fuel,any damage, mileage, etc . I had completed all items when returned
Trailer was put on improperly causing me to almost have an accident on the highway
Nothing. I was very satisfied with the entire. Experience
The only thing I can suggest today is to consider having a policy to be sure each vehicle is full of fuel at the beginning -- just takes the guessing out of the equation...full at the beginning and full at the end.
I've been using this location since moving to Flagstaff 8 years ago. It has always been well run and clean. Thanks!
Personnel here are incompetent and took nearly 20 minutes to check me out. The vehicle numbers were mixed up and they were not sure how there was a vehicle and contract mix up. The on site personnel were not able to effectively navigate their software to provide service. I would hope that some professionalism and skill can one day be obtained. This official Uhaul center lacked what Kelly Clark Automotive (pilot pick up center) was able to accomplish with ease.
I turned in a break issue on the vehicle, and it was well documented.
I was issue a different truck than was on the contract, with different mileage and fuel level. I happened to notice as I left the facility and returned the truck to have contract changed to reflect the truck I was issued.
Always prompt and helpful.
Make sure Jason continues to manage the store unless you can place him in a higher position. He is the main reason we chose uhaul he is a customer service oriented person and he made sure we had a great experience. His crew was polite and helpful at every turn. Please thank them for us and we will be using them again in the future.
Dave the firemen movers
Jason is an awesome manager very accommodating and professional. He made sure we had a great experience using uhaul. He is a great representative for your company.
staff that helped me get my storage locker were great!
Hard to find anything needing improvement: very accommodating and flexible. The rented van was immaculate.
Facility was short on staff to receive my trailer had to wait with no one in the office.
The fellow was very friendly and helpful when he had a moment but seemed to be very busy trying to take care of every one. But I understood no problem. Thanks
Again, very LITTLE explanation was given when asked about why the "$1 a mile charge" was somehow rounded up to over 25 miles over what I used. They did not go out of their way to explain this, expect to hold a personal call for a few seconds, to tell me this is the normal fee. I guess THAT should have been explained a little better at the beginning... no just a " oh, it's a $1 a mile charge"... so I'm careful NOT to travel much in the vehicle... just to find out, it didn't even matter... they get to charge me whatever GOOGLE maps said was the distance. I believe that's a misrepresentation for Uhaul. I will be giving out this information to others, unless I'm refunded.
The truck was excellent and so was the rental process.
Helped make moving easier. Really appreciate it guys!
Very friendly people and clean facility
Your truck ramps are too short. Therefore, too steep of an incline. The trailer was perfect.
Check in process was very fast.
No complaints-everyone I interacted with was knowledgeable, helpful and courteous. I definitely recommend this location to anyone who lives in Flagstaff AZ
The U-Haul staff was awesome! I am an employee in the Corporate office and I had some questions that I was never sure of and one of the females in the location answered all my questions. The Cargo Van was great and I was checked out in a timely manner. I would for sure go back to this location.
I was waited on by Marcus at the counter. He was very helpful, knowledgeable and courteous.
Even after the call center messed up our reservation, the manger Jason in Flagstaff accomadted us and customer service Rep Steven was so helpful and patient!
Extremely easy to drop off. Excellent customer service.
I reserved the rental online, but I still had to answer all the same questions about add-ons and insurance at the counter. It would be more convenient if the data carried over in the reservation.
PERSON WHOM HELPED ME TOLD ME THAT WHAT I RESERVED WAS NOT AVAILABLE AND GAVE ME A UHAUL TWICE THE SIZE THAT I NEEDED. I WAS VERY UNHAPPY.
I rented the carpet shampooer. It was held together (poorly) with electrical tape. It did not work well. It hoses kept falling off because they're so worn they don't fit on the pieces they attach to. It was incredibly frustrating.
The check-in process was simple, quick, and painless. Drop off was even more so. It was great.
Jason and his team were very helpful, they had vehicle ready, and efficiently received it upon my return. The van was an excellent ride and a perfect size for
a living room set taken to son's apt.
Always professional and very helpful.
Equipment was clean and all staff was helpful and willing to answer my questions
Nice and smooth experience. Everything is in place and the people are friendly and knowledgeable. I can highly recommend this location!
You guys were helpful, friendly, and easy to work with
I have recommended to friends. Best place to store your stuff!
It is a great facility.I paid for 24/7 access and due to some u-haul issue I did not have access unless a staff person was there to let me in. Very inconvenient but not this facility`s fault.
I was surprised to be treated with a customer service that reminded me of times gone by. Marcus is a very helpful and knowledgeable guy, who his boss can be proud of.
The price increases killed me and that`s why I moved my stuff out. I could no longer afford my unit.
Staff were helpful. U-Box towed beautifully.
Everything was great. Efficient, freindly, helpful.
Everything was great! Efficient, freindly, helpful.
A great experience with a few issues which the Uhaul staff corrected diligently with a smile.
Everyone was very helpful. It was nice that there was storage units inside for us to view the size.
Ask Anne with corporate customer.
We had uses you over 30 years
Facility was very well maintained with a helpful staff.
The staff was friendly and efficient. The office area was clean and well organized. The storage facility was immaculately clean. I was very impressed.
Staff was very helpful! Especially the young man that helped me.
Emailed full terrible experience. I would NOT recommend this place. Terrible employees and policies
I recommend UBox. All went well at Flg Uhaul
not told that i had to buy a special lock, then misquoted on the price of the lock. card was not properly set up, didnt work at 1st. not informed about check in/out procedure required to gain access.
The cleanest and most secure self storage facility I have been in,very nice.
We would have liked a call when it came in. We waited until the last day when it was supposed to show up and they said it had been there a day or two prior.
U-Box was delivered 4 days late. Not the fault of the Flagstaff office. They called me the minute it arrived and prepared it for my pick-up the same day. I appreciate their assistance.
Everything went very smoothly. Only minor issue was the box was not loaded onto a trailer when we arrived. This could have saved us some expense with our movers. Other than that, everything was great.
The facility was not able to provide me with an access key card so I must go into the office if I want to access my unit
Everything arrived on time, nothing damaged. Great experience using the U-Box. Thanks!
Overall our u-box experience was great. During the process there was a computer glitch that disrupted things, but the folks at u-hual and moving help were happy to help sort things out.
Problem with original order with U-Haul scheduling Bigg Dog Garage for delivering at final destination. We had to cancel.
Very helpful staff. Well-maintained facility
people nice but computer tracking system needs serious work
Awesome customer service. Key cards gave me problems, but staff was friendly and helped me out every time this happened a few times since I did not access my unit frequently.
An old man who works there hit on me at one point. He should have been fired for it
I need the corporate individuals to keep their word on how they are going to handle the fact when your belonging do not show up on time.
Convenient, though because of where I live I had to pay a local company an extra $200 to have the UHaul box delivered.
Very friendly and helpful - thank you.
Very convenient and efficient. Would use again.
First time using any storage facility. Would definitely use this one again if needed!
Exceptional. Flexible made moving so much easier.
Reserved unit w/auto pay. Kylie unable to get key card to work. Left w/o key. She promised call next day. NEVER called me. NASTY messages to put lock on unit. DID NOT HAVE A KEY! Now LATE NOTICES!
Especially the tall lanky young man with long hair, sorry I didn`t catch his name, maybe phillip?
Office staff was very helpful. They were friendly and took care of business right away.
Getting set up with an online account was not a satisfactory experience. Many reps do not know how to do this.
I appreciate your help in finding a larger storage for my things. I broke my hip and will not be able to get to Flagstaff for some weeks. Thank you.
great customer service overall. excellent location.
Great Service - Jason, Bryan and the young lady who works early shift is awesome!!!
Our box sat for weeks before shipping. There was a problem between the corporate office and the shipper. The staff at the Flagstaff UHAUL were fabulous and just a pleasure to work with.
this is absolutely one of the better u hauls that I`ve been to
Great facility and very nice staff.
the CSR was very rude and unhelpful.. Told me one thing and then lock me out right as they closed, making me believe I would have 24 hour access. Ending up costing me another $100 for a room.
Had some problems at check in with a new employee that had not been trained fully but returned the next day and Jason helped fix everything. Overall Location , Value, and Quality was great.
Was not told the storage would be moved so took me a lot more time to ensure nothing would be broken which really made it hard for me. Staff was very friendly and helpful
I needed a small storage unit and a truck to haul a small load. This location was able to easily handle both my needs and made the day much less stressful. The staff was great.
The level of service I received from the U-Haul staff at both my previous location and the new location was outstanding.
Jason his staff were great - answered all my questions and were so helpful. Facility was nice new clean. I highly recommend this facility
Staff was friendly and helpful
Sedona Uhaul delivered to FLG did not inform FLG of ubox delivery box sat for over 5 wks before mangmnt found box onsite and arranged for delivery over 6 weeks late. POOR service by Sedona Uhaul.
Rented a trailer from coos bay or returned out here got a storage unit staff was friendly
My scheduled movers not only didn`t show up, but they seemed to be went out of business. I strongly recommend contacting movers at the time of schedule to confirm delivery.
The storage unit alarms were very loud. Wait times were long, because staff is limited.
Everybody was very helpful and nice! :
This was a truly wonderful experience.The entire staff is friendly,helpful and understanding of the difficulties of moving. Thanks, Jason, Christina, Michael, Brian and The Girl With Long Dark Hair!
I have a complaint on file if anyone even cares to look at it. I will never use a u-haul again or recommend it to a friend and being ex-military I have a lot of friends that move very frequently.
Excellent response and commitment to customer service. Even though during initial contact the facility was under renovation the staff was responsive to our needs.
UHaul was much better than other storage places. Everything was metal and masonry, no plywood! I got one month free and everyone was helpful!
The only snafu was that I had to wait quite a while for my box to be pulled out of the warehouse in Flagstaff.
The staff was extremely nice. They even offered us some free bottled water!
Christina was very helpful and easy to work with.
Boxes need to be taller.
Mover on website said he would deliver but did not. Threw us off by hours.
Incredibly helpful staff and assistance with securing a storage space at the last minute and with returning my truck and trailer. Best moving experience ever.
We weren`t told that our access hours were same as offices. Went once outside that and had to go back next day.
Great place to store things over the summer. Thanks U-Haul!
no one could answer my questions. I spoke to 10 repsduring the course of ordering my u box. When my girlfriend called and asked to speak to a supervisor the rep refused to let her speak to one.
We were well treated and our business experience was well above average
Never get it in 200 charachters.Unbelievably bad experience.One of the worst ever. Never use UHAUL again!
Service good. Bathroom had no TP, trash can overflowed...
Christine and Michael at the Flagstaff uhaul were so kind and helpful. Christine went beyond the normal service. She was incredible. Please give her recognition for her great service.
Huge confusion between local and internet. Local people are awesome. Paid in full and internet is STILL not updated a month after.
They were fine but our overall experience with UHaul was obismal
Requested shipment on boxes on June 27th but no action as of July 11th. WTF????
Great Flagstaff Staff!!!!
there is not enough space in this box for me to explain how dissatisfied i am with uhaul. I will be sending in several letters to complain and will never recommend or use this company again.
Jason and his staff went above and beyond to make sure that our move was a positive experience. I could not more highly recommend their customer service
There were problems with the payment. I had to go in 3 times to pay and there were issues between what i contracted online and what the office actually charged.
This was so messed up that I have spent two weeks on the phone with Tony and Paul, the regional reps. This has been a joke, and I won`t ever be using this service again.
Very good experience. My only complaint is that the employee at the office in Trenton made us repeat all of the information that we had already entered online before we could fill our box.
Ryan and the other two gentlemen were fabulous! Thank you so much for such great service!!!!!
my uhaul experience was much better than I anticipated. The facility was incredibly clean and the people were more than helpful. It was the least painful experience I have had when I rent storage.
It took a week for things to be delivered after they arrived in town. Then the driver didn`t show up, and didn`t let me know. Also the doors were bolted shut which no one told me.
I was not told about a pickup or delivery charge.
My car broke down 2 years ago and I had to leave almost everything at uhaul. Everyone has been great.
Very helpful, informative, accessible, and professional. Everyone there does a great job!
The staff was friendly, helpful and efficient.
Christina was extremely helpful and very pleasant. She made this transaction worth while.
Employee was super friendly, helpful and efficient. They had more available units than the self storage down the street
Staff members were very friendly even under the pressure of being busy as well have things going wrong.
I wish the facilities were open later, especially since entrance and use of the storage units is all automated. But, I suppose it`s a fair trade off for security.
VeryDisappointedQuoteFlagstaffAZ-CharlevoixMI NotInformedClosestDeliveryLocation 200MilesAwayCostAdditional$500ForDelivery month to receive my goods Problem with Flagstaff-slow to schedule pick-up.
average due to poor communication. no one called us when boxes were in Flag. we had to call to get delivery. pUboxes. you need more than one person to pick up and deliver. system.
new service at this facility, the staff had not yet been trained to handle the set up paperwork necessary. called mgr and were able to get going. over all very well done!
The U-haul staff were extremely friendly and helpful, especially on the Flagstaff end of my move. I was very satisfied with the service I received from them.
Flagstaff needs a flatbed truck and fork lift to deliver to apartment complexes and other situations requiring the box to be in a parking spot. Phone support was almost non existent in Flagstaff.
Thought it was a pretty straight forward process.
the flagstaff u-haul staff were outstanding! thanks
THE BOX WAS SUPPOSE TO BE SHIPPED TO JACKSONVILLE, FL ON THURSDAY, TODAY IS MONDAY AND I STILL DON`T KNOW IF IT HAS BEEN SHIPPED. TERRIBLE EXPERIENCE.
Computer glitches created numerous problems with my reservation resulting in a 24 hour delay to resolve pay to schedule shipment. This part of the experience was extremely unsatisfactory.
I highly recommend Jason, Chris, and Brianna. Moving has been very stressful for me, and the three of them were very helpful with laying out options.
Very professional and extremely efficient staff. Thank You, Flagstaff U-Hual.. !!!!
Friendly and efficient staff
The manager, Jennafer, was incredible. She is efficient and an incredibly hard worker. She made our UBox rental easy and painless. She is an exceptional employee.
Delivery person was very helpful, courteous and professional. She was right on time - to the minute!