Overall the location is fine, very average. It is not clear that you need to drive all the way around the building so of course I went in backwards and than had to try to get turned around somehow. The lot is very crowded and full of equipment which is good and no so good. I had forgotten my appliance dolly so had to go get it and come back but when I first got there a guy came out immediately to help get checked in however upon my return with the dolly I could not find anyone or get assistance. Not a very friendly helpful staff that morning but overall I would use again if needed.
Martha SpenceCustomer Reviews for U-Haul Moving & Storage of Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice job
kiritkumar patelFirst of all I was not told about the $100 deposit until picking up the truck. Secondly the employees were rude and gave me wrong Information about the drop off location.
Gary DrennenThe guys were very nice and helpful every time.
Robin MorrisThe associate working with me to obtain my truck was rude, I asked her info about putting my id info into her personal cellphone, which I was unaware they had a app to put personal info in, she threw her hands in the air and plainly, and with no emotion said well this is what they told us to use, and I’m not sure why, I think had she responded differently, I would have felt different about the situation. Also, she told us to meet her outside so she can pull the truck out, we waited on the side of the building that she pointed to for about 5 mins, we finally looked around after she did not return or try to find us, we saw a truck sitting and started and assumed it was ours, I looked on the link sent to my phone and was able to match the key number to the number in the link. That was horrible we had no idea this was our reserved truck, she should have looked for us, we were right by the door on the corner of the building, that was rude and not helpful at all. I saw the guy that she worked with talking with his customers and telling them things as he encountered them at the truck. I wouldn’t want to work with her again.
Tiffany JonesCustomer service is horrible.. the clerk at the Florissant location with the tattoos on his chin completely disrespected a female potential customer in my presence , then flipped it and threatened to call the police on her. It all started because she called and they didn't have the best conversation and then he proceeded to talk about her in my presence and didn't know that she was walking in the store and overheard him. I will never come to this location again because the other clerk that work there ignore the whole situation as if it was the culture of the company
BRYANT poolThe representative was extremely rude & irritated by me asking questions. He threw a business card at me after asking I asked for corporate phone number. Then threatened to call the police on me. I filed a complaint & I was only offered a free month’s storage & a free U-Haul. I declined the offer & took my business elsewhere. Privileged is to say the least because if anyone working for me talked to a customer like he talked to me would’ve been fired on the spot. Instead they made excuses for him.
Andrea CollinsOver service great and professional!
michael bushthe truck I had for some reason kept acting like it wanted to stop I did explain to the worker when I returned the truck what it was doing. They didn't take anything off.
Rachelle CooperMake things easier for the other adults because some still don’t do online purchases
Willie StallworthNothing. Everything went smooth and experience was perfect. The people were very friendly. Thank you so much.
Sandra Montgomery-GlatsteinThe customer service was very kind and respectful. You have me as a renter and my family from now on. thank you..
Sandra BlaylockYour truck needs maintenance
Gemealia McgheeMore employees was only one employee doing everything needs help to ensure that all customers are dealt with in a timely manner.
xavier bartonFor starters uhaul should fire the store manager Andy. He is beyond rude to the customers and and also take monies off of people cards without it being authorized. He lies all the time and also lies about his name when he is confronted face to face. He is not good for business at all. He is the reason I am now having issues with my corporate account with uhaul. My rental was $350 for a week using my corporate account which has to be paid for in full before getting the uhaul. Once I returned the uhaul Andy the location manager thought he could get away with stealing over $800 off of my card. Pure disrespect and no good for business at all. I will not use this location again as long as he works there. I will not allow someone to steal from me nor my business nor disrespect myself, business partner and employees. This location needs to do better overall.
Kenny CurrieHave pick up trucks close to my home but thank you and I really truly appreciate it
MICHAEL JOHNSONThere's nothing that I can say to improve because my whole experience with Uhaul been excellent.
tonyatta steenMake sure there’s plenty of help and don’t send a customer to another location because U-Haul messed up and cost me 2 hours in movers
James MaritImprove the U-Haul APP for both Mobile Check-in and Returns. The app usually requires 2-3 attempts to complete the uploading of pictures and I.D. Also, NONE of the information in my profile ever pre-populates when I make a reservation. It would be nice to have my Contact info, Driver License and payment information pre-populate when I sign in to the app. Also, the Check-in process on the app takes almost 4 minutes to continue after the information has been submitted. The video takes about 2 minutes but then you are left waiting for an approval. Several times, I have abandoned the app to have the staff finish checking in the reservation.
RANDALL CARTERI had a reservation for 10:30 on a Saturday morning. I understand that this is probably the busiest day of the week for them, so to have just one employee working at that time is ridiculous!!! I had Abt a 30 minute wait in the line. In addition, the employee told me that the gas tank was half full. Completely my fault, but I was Abt a mile from the location when I noticed that the tank was a fraction above empty!!!! I definitely would not recommend this U Haul location.
Bethany SunderlikAlthough I had no incidents of damage during my rental I feel someone should have walked the truck with me to cite pre existing damage. I say this because I rented a second truck and they did do that at a different location. Otherwise all good
DOROTHY HavelkaThe workers were great and helpful. Good business.
James EuperEverything was great
Sandra CarterStaff is extremely rude! They don’t know how to communicate nor treat customers! Truck rides like the motor will give out at any moment! I was overcharged for Their lack of communication because he “didn’t think he had to explain” something! I will NEVER rent from this location again and will be sure not to send anyone there.
Kenyettia JonesThe only problem was the driver door was hard to close you have slam it really hard to stay close it popped away twice while I was driving. I was glade it did not fly open.
Sandra TerryMy representative was very professional and helpful!
MANGO ALINothing everything was fantastic!
keith costelloI think that the service was great and does not need changing
LACHELLE BONDSStaff was great
david behlmannYour dependence on someones handheld electronic device to conduct business will fail your customers. Why does it cost nearly double the price to pay in cash.
John SchonhorstEverything was very good. Truck was clean. Workers were fast and friendly
EDMUND JACKSONYoung lady at the desk was very polite and knowledgeable. She made sure I had everything and upon return ensured I understood the charges and that everything went well. She should be given a raise or be the face of UHaul because she was just wonderful.
Sharonda WhiteGreat attitude, service and timely
Mark HughesPicked up at one location and dropped off at another. Everything was smooth and easy. No delays, no issues whatsoever. Very pleased with how easy everything was.
terry travisCouldn't have gone better. Thanks!
EMILY WEBBClarity of charges when dropping after hours.
arthur harrisGreat staff makes the location
Keith McCordNone all good
Charles SwearengenGreat customer service
TRAI ARMSTRONGIn the online information make note of how to enter the location. I am from TN so not being forewarned that you have to make a U-turn to enter.
Jacquelyn WoodsThe moble app needs a lot of improvement. I like the idea of using the app but after several attempts. I think it would have been more convenient to go inside.
Shirley PhillipsNothing experience was great at pick up and drop off location.
Clara EdwardsThis the 2nd time I’ve use this U-haul location and the experience was superb both times!
Tera Holtonpleasant experience
John BogdajewiczWe have been coming to this location very frequently for business purposes over the last 2 years and we have had no issues! The rentals are nice and clean and the staff is very hospitable. We highly recommend!
Delrissa StokesNothing to improve! They were knowledgeable and so friendly, especially for a first time U-Haul customer.
Shaala ElbrekiClear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O'Connell | Overall Experience