Lady behind register by the name of Jennifer Long gave every single customer attitude, she could not explain or understand customer’s needs. She has made false accusations to scam penalty extra charge, which we have to get a manager to explain as there was nothing past due. She made everything ever so difficult especially with all the huffing and puffing. No professionalism at all! The other people are nice and friendly and professional. However this one Jennifer ruins it all.
Amber LCustomer Reviews for U-Haul Moving & Storage of Flushing
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
11pm access for travelers would br welcomed! thanks
Melinda P | Overall ExperienceCuando uno no habla inglés deberían de tener un poco más de paciencia con los clientes Pero si recomendara a mis amigos
Mauro M | First ImpressionsLeave after 27 years but staff treat us not fairly .
Yogesh J | Overall ExperienceVery Clean and we got to donate some clothes. If ever we needed a storage again, will definitely come back to this one.
SAMUEL J | Overall ExperienceThe staff does not communicate with each other!! I was almost dead in the hospital and I told the staff at the location and they could care less and only wanted payment! My things where auction off and there was many items that had sentimental value that are gone! I will never use U-Haul or refer anybody ever to your establishment!
JESSICAA B | Overall ExperienceBeen using the storage facilities for about 15 yrs (2 different accounts) and in the beginning everything was okay... just okay. There were no storage facilities with 24 hr access in the area, so didn't have much choice. Prices, availability, cleanliness, and service was not all that bad. Was even offered a free month when a year was paid upfront. As time went by, prices were jacked up, started getting dirty from people leaving garbage all over or wait a good 30 - 45 mins standing in line just to get some help because online service wasn't available back then (and sometimes even to this day). Once the online service was available, the horror story began. Don't know who made it, but it was a shitshow. Couldn't use it without getting a migraine or constantly going down. Even up until today looks like a website that was made by a 80 year old person who just started using the internet. Hope they hire a second grader who can definitely make it better in 2024. Installed sliding doors that were shutoff or inoperable most of the time. Should've made it accessible to people with their cards or at least make the manual door wider for people that access at 2 or 3 in the morning to avoid the rush. And speaking of rushes, the traffic on the weekends to get to the storage facilities was a nightmare! The street traffic, is something that can't be controlled but during the day, there are so many soliciting "illegal aliens" that don't even speak English trying to look for work or sneak into the bathroom especially when it rains, snows, or the weather gets bad, they go stand inside the facilities where they don't belong! Even took pictures of some of them, and had to threaten to call police before finally leaving me alone. Recently, even during the day, there is no parking available for the storage unit owners because of the "genius" employees that park the UHAUL vehicles in our spots or the "mentally handicapped" people that leave their cars thinking it's all day free parking! And as for the nighttime, that's a whole other story. On top of the sliding door situation, sometimes the elevator was inoperable, someone sleeping in the bathroom, and it also seemed like some people were living in their storage units! Got dirtier and started to smell! After the so-called climate controlled atmosphere was placed in, this got worse. Also, on the weekends, almost definitely, we could barely get into the driveway because of the "idiots" that drop-off the vehicles so amazingly! Had to come back the next day soooo many times! ENOUGH IS ENOUGH! If I could request a refund everytime I was inconvenienced, UHAUL will probably pay me to use their storage. It is highly recommended NOT to rent the storage units unless you REALLY are a glutton for pain and REALLY have money or time to waste. But again, it's not like we have a choice around this area. If you must... GOOD LUCK!
Zenas T | Overall ExperienceI not only enjoyed the storage ability but rental of your Uhaul trucks and vans...
JACQUELINE P | Overall ExperienceThank you for having the space for me to store some stuff temporarily. It was tremendously helpful. As a new customer with no experience and not big on technology, your staff were very helpful. Grateful.
doreen h | Overall ExperienceGreat location. Very busy and the computer system was down, causing a return trip to close out my bill. Otherwise a good experience all around. Thanks!
Chris S | Overall ExperiencePeople who working for uhaul was very nice and very helpful. Especially, store manager was very nice and very helpful. Thank you very much !!!
Ji H | Overall Experienceno dumpster service available for unwanted items and Uhaul doesn’t offer driver service !
ROBERT W | Overall ExperienceExcellent services
LISBETH A | Overall ExperienceAlmost every time I have been there, if I need help at the main desk, it takes FOREVER!!! There is usually only 1 person working, it takes extremely long to get through whatever steps the computer takes them through. As one person in line said, I could rent a multi thousand dollar car in seconds at a car rental company. I assume your computer system should be updated. The employees seem frustrated as well. The facility was clean, it would have helped if more air was circulating throughout each isle of lockers. It was very uncomfortable in there in this hot weather. The staff was very nice and professional!
Karen A | Overall ExperienceFriendly and knowledgeable…
LEXSONE W | First ImpressionsThe location is very cleaned and well maintained. However I saw large bugs flying around near the place you empty your things. My storage I received had some damage at the bottom of the door so I had my tour guide take a photo.
JESSICAA B | First ImpressionsThe U Haul employee named Andre is a nasty, rude, lazy, obnoxious, slow, and he is your store manager!!! Treats customers differently based on race, and treated me with a nasty attitude because I looked Asian. Even after first initial payment issue was settled about a week ago, our storage door had a lock. He lied that he sent someone to unlock it when it was a lie. I had to go back and forth from our storage on forth floor to the front desk three times to have him go up to unlock it himself without any apology for the inconvenience and for his lies…. NEVER will I use this facility for my storage needs, nor say anything nice about renting a space at this location. I have been having great experiences in different Uhaul locations, but this location needs to change its manager to make this place to be on par with other locations and your company’s standard if there is any…. Stop hiring unqualified individuals as managers because it ruins the entire facility…. I really think that your company should do a surprise audit or inspection to get this issue corrected fast as I often see so many unhappy customers on the lines to get helped…. Truck rental is another disaster in itself…. People are arguing outside. Gas gauge is working where I put in gas, but the needle doesn’t move at all…. If I was nasty, I could sue for faulty gas gauge that defrauds customers…. Please do bring sanity to this place as I like using Uhaul!!!
Jamison M | Overall ExperienceAnd a very chaotic environment. It's nice to have a secure storage unit for my business. But most of all I want to thank the staff was always helpful. I've been there for over 10 years I think. I might be back.
Gregory K | Overall ExperienceExcelent customer service.
Ramon L | First ImpressionsThe staff that helped with our storage unit was helpful & friendly. But, the one older gentleman, Jeffrey Taub, who was supposed to help me check out my truck rental didn't help me properly. I had to go back inside to him 3 times. I wasted over an hour just trying to get 1 rental truck dealing with him. Very unprofessional. I went to him to pick up my rental and he had me do it over my phone when I was already in front of him at the counter. I tried over the phone & it didn't work so I still had to go back in to him. It took him 3 mins to get me started. He could've done that the 1st time I went to him. Then he gives me truck keys for trucks that were in the middle of the rows. Not in the front. We Had to wait until the other trucks get moved for us to get the one we rented. He gives me a truck that has almost no gas. I asked him if he had one with atleast half a tank of gas. I wanted to make sure i didn't get stuck getting to my destination and he tells me there's a gas station up the block... Very unprofessional..
Miguel A | Overall ExperienceCompletely Satisfied
Irene H | Online Move InIt is my first time renting a storage and what I like the most is that the entire area is air-conditioned and the security to enter the building is very safe and especially in the elevator it does not move if the security code is not entered both to go up and go down and those things give me more confidence in my things in storage.
Mario L | Online Move InYou have good staff at Uhaul in College Point. I must say if she is not already she needs to be management. I don't know her last name but her name is Nyasia. Excellent customer .service.
Carlotta B | Overall ExperienceThe stsff was very friendly and helpful.
In B | Overall ExperienceThe staff was kind and helpful
In B | First ImpressionsThe Store Manager Mr.Andrew 😇was VERY VERY FRIENDLY & KINDLY HELPFUL especially with my situation of hardship ( I saw the little note on a one month free trial) 🥹 I appreciate with everything people have do or done to OTHERS 😇 make it a pleasant experience 😂… Thank you 😉
Yu-Chen L | First ImpressionsI loved this uhaul storage facility so much. Friendly service, good condition, and convenient. I only moved because I needed a bigger storage and they didn't have anything available. Otherwise I would highly recommend them. I will miss this place. Goodbye and thank you uhaul college point.
LETICIA M | Overall ExperienceGood
jorge b | First ImpressionsGreat customer service , 1 time we had issue with accessing the unit , which was very inconvenient. Had to pay the guys and bring the stuff back . Besides that all was good .
usha t | Overall ExperienceEverything went well !!!! Thank you very much
Ricardo B | Overall ExperienceI love the whole process in hauling and storage but your promo is if you use the uhaul van and avail the storage the first month is free but unfortunately they charge me one month right away I try to call but it takes forever for someone to answer my call been waiting for 15 Mins still no one answered….
Liza R | Online Move InMy storage had a leak and a pillar structure of the building which take away from my space of storage.
DAVIDA V | Overall ExperienceMy van rental and move-in were extremely easy.
Joy R | First ImpressionsOne negative aspect of my experience was the long line and wait time to receive services. Otherwise it was a relatively pleasant experience.
ilya k | First ImpressionsGood job 👏
Mustapha A | Overall ExperienceEven though there was a line and staffing was short., Andre dealing with the customers was very professional and patient with everyone. He stated clearly what you must do and walked you through each step if you didn’t understand. He did a great job.
FANNIEL B | First ImpressionsToo long of a wait at times, to be helped.
Christina P | Overall ExperienceExcellent
Federico L | Overall ExperienceGot storage that was not under my name when changed under my name the promotion that was available was not added to my account not only that I was only on that account for one month when you sold all of my things with no regards to me not knowing anything about your company but thank you for selling my belongings
Nijamarie G | Overall ExperienceEveryone was very helpful.
Albert S | First ImpressionsA guy working at the counter was ok but other helping staff didn’t help to remove the trailor and then I told to counter staff your guys left without removing the trailor from my car. I was busy in loading my language in the store .
Toqeer A | First ImpressionsThe young lady that helped us was knowledeable and friendly. She showed us how to use the key card and showed us where the locker was licated. She even marked a map for my brother to use do he could find the licker easily.
LOURDES H | First ImpressionsTop of the line service. The employee showed tremendous patience with me in asking numerous questions.
Maurice D | First ImpressionsOnly drawback is sometimes the strange people that are not customers who try to wander in and around the facility.
Lin L | Overall ExperienceThe website advertised 24 hour access moving from out of state and living temporarily in a hotel it worked best for me as i have used that feature for other out of state moves in the past usually for an additional small fee. when i arrived with a fully loaded u haul truck the front desk attendant stated that it was for "commercial guest only" businesses etc. I stated that that was clearly stated on the website or on the signage that was next to the desk. She stated that's just how it is. Having to catch a flight back i was put in a position of having no choice but to complete the move in. When i was moving out i asked for 24 hour access again because i am again completing this alone and when i called the gentleman i spoke to said that they stopped offering that service a while ago and extended the normal access hours. I advised him that i am requesting this as a last resort and he reiterated that the service is completely unavailable to everyone. I advised him of again the website and the posted signage in the facility and they stated that "we just didn't change it yet" and reiterated the hours are from 5am to 10pm implying that that should be more than enough time. I think its unfair for someone who does not know my life situation or responsibilities to decide that their hours should not be a problem for me. i work nights and have people to take care of during the day. i shouldn't have to explain that to someone to get the services as advertised when that was the reason i chose that storage facility
DAVON P | Overall ExperienceFront desk staff was wonderful and helpful. Surrounding staff were not friendly at all, not helpful. Definitely should reconsider not prorating renters who move out of their units days after rent is due.
Krystle C | Overall ExperienceWhile this could have been a review that would have been more average, I had a great experience with U-Haul providing some incredible customer service. I had rented a truck from one U-Haul location and drove it to another U-Haul location across states. The location I brought the U-Haul too was a storage facility where I had rented a storage unit. The elevator at this location was broken and it required me to use the back stairs to go up 3 flights of stairs with all my livelihood into this storage unit. The staff there was extremely friendly and accommodating because of this and were able to compensate me graciously for this experience and their apology came from a place of true empathy for a customer. The staff at the 25 Jefferson Street location in Stamford, CT that were working yesterday deserve some recognition for this. At a time like this during the pandemic, it is acts like this that make a company, that make customer service, that make people's days and they remember these moments. Thank you UHaul, and please make sure to recognize the staff that day who helped me, they deserve it. I will continue to be a long term Uhaul customer because of acts like this and the payoff on the bottom line will be well worth it for the compensation that was provided out of the kindness of their hearts. Thank you!
Erik K | Overall ExperienceWell run facility and extremely convenient.
JAMES P | Overall Experiencethe room that you asignme it's at the end of that hollwayand it's very dark , I have to use a flush light all the time .
Carlos N | First ImpressionsCustomer place cart with his personal stuff on it and locked it in his storage room
Francois G | Overall ExperienceWhile the storage room was secure, it was not well lit (there were lights but the light in the floor, but above my room there wasn't enough light). However, overall I was satisfied with the facility. Thank you.
Geraldo F | Overall ExperienceKadeem Dixon and and Manager Barr were awesome in assisting me for my storage needs. Friendly and patient service.
THOMAS G | First Impressions직원들 친절하고 보관시설을 처음 몇달은 걱정을했는데 지내보니 안전하고 좋아서 다음에도 필요하면 여기로갈것이고 모든 이는사람이 스토레지룸을 물으면 여기를소개하겠습니다.좋아요
dong-in c | Overall ExperienceThank you for the help and the service was pleasant and comfortable
MICHELLE J | First ImpressionsEvery Associate at this site was extremely nice and catered for all my needs. Thanks Ilanna for your help. Definitely 5 stars.
Prince B | Overall ExperienceVery accommodating and understanding.
thomas h | First ImpressionsMr. Long was a friendly and very nice person with me. He helped me with great kindness.
Miriam L | Overall Experiencethe whole staff are very friendly and helpful Andrea went above and beyond for me i will defiantly recommend this facility.
steven l | Overall ExperienceI very much appreciated the treatment/customer service from the staff and owner of the facility whom I interacted with several times. I would definitely use their trucks and storage units again, if I ever find it necessary to move again, which I hope I don’t! : ) and I would highly recommend U-Haul to anyone needing their services.
Robert H | Overall ExperienceBest center ever!! The employees are the best 💙💙
Nyaja B | Overall Experience1st I never asked for climate control room. 2nd whole floor is climate controlled. Mind you, you still charged me for that separately, which is unfair. 3rd when I booked online not only storage room, everything even trailer, was totally different prices when I came to the store to get finalized.. This is BS, I would never ever recommend to NO one's...
NERIK F | Overall ExperienceManagement is very nice, Andre saw the line getting longer and started taking each customer off and was very patient and efficient with them. He was working till very late and I passed by him a few times as I was loading my unit. True team player and should be in a higher role than just one store management especially for almost 18 years.
Harjit S | First ImpressionsAndre was great the storage room not great it was dark , even smaller than the one displayed, dirty, smelled like mildew, the young Asian guy was nice to me until I declined the storage room then he was rude and not helpful plus he did not know the floor to go to then I told him it’s one floor below and the sad part was there wasn’t enough staff and the manager was the reason why I was interested at first because of his knowledge, understanding, patience, excellent customer service It’s just the store needs a make over and the storage facility or put Andre into a new store in a higher traffic location he is an asset to any company especially U-haul. He is the reason why there’s any business his personality is excellent and service is A1!!!!! Thank you Andre
Regina P | Overall ExperienceThe manager Andre was excellent he deserves to be in a flagship location to be honest with a full great staff(team) to compliment his great customer service skills, mannerism, professionalism, knowledge, and he’s patient as well as great with employees in his establishment as well as other stores. He needs a better store and more employees plus a raise!!!!! He’s a great access to the company he belongs in a better location or the storage store needs a make over to compliment the great service Andre provides please give him acknowledgement monetary wise as well as more staff and a store make over there is plenty of potential and he is one of the greatest managers he does a lot of work and I will send people to apply for jobs at that location that have great sales and customer assistance Andre deserves the best! Thank him more ways than just Manager of the month please and thank you Andre and U-haul!!!!
Regina P | First ImpressionsAndre is a really nice and pleasant person excellent experience.
Brenda R | First ImpressionsEs uno de los mejores que he rentado por la amabilidad y cortesiade los empleados en especial del manager andre long
TULIoE I | Overall ExperienceI have been a uhaul customer fir many years, this facility was horrible. Our belongings were destroyed by water damage, mold and mildew destroyed our storage boxes and possessions. It was disgraceful!! The precious valuables were things treasured from years, decades ago and no value could be put on them. We will never get those pictures, diplomas and various other treasures our family saved. Shame on uhaul and their flushing facility and employees. I will never use or recommend you again!
RICHARD D | Overall ExperienceNyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.
john g | First ImpressionsAlmost 3years I enjoyed the clean and convenient Storage facility with 0 problems.
Jacky A | Overall ExperienceThe service during this pandemic that usually has offered to their customers show the values and care from the company and emploeyer truly care about us. THANK YOU FOR YOUR SUPPORT.
EDDISON S | Overall ExperienceAppreciate all the staff and special thanks to the manager at flushing Andre, very helpful in these troubled times. Yes
Sharonda J | Overall ExperienceThe people in the parking plaza were warm, and the people in the reception room were cold and impatient.
shuyong w | First ImpressionsEveryone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.
Joseph S | Overall ExperienceI disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**
JEREMIA G | Overall ExperienceGracias x su gran servicio, estuve ahí. x 5 años y fue excelente
CARLOS B | Overall ExperienceYesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!
RICHARD K | First ImpressionsI’ve rented storage units in many places. Uhaul was the only one who don’t pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason
leann c | Overall ExperienceI did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things
Felman A | Overall ExperienceThat was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.
Tonita Q | Overall ExperienceIt is convenient for unloading the container and picking up the goods. Next time I’ll come back here.
MEIXIAN H | Overall ExperienceFront desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.
thomas w | First ImpressionsConvenient office hours! Personnel was very helpful and great attitude!
Christian Z | Overall ExperienceThanks
NADYA M | Overall ExperienceThe best!
Alexandra C | Overall ExperienceI wish the time at the register want so long but overall a good place.
RITA A | Overall ExperienceExcellent. Just left the premises coz Uhaul helped us move smoothly to our new home.
Matthew B | Overall ExperienceThe experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa
Carlos Y | First ImpressionsGreat place
PATRICK B | Overall ExperienceThe gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.
Tonita Q | First ImpressionsEasy to do business with and all the charges are explained. No hidden charges
David R | Overall ExperienceExpert Customer Service!
Stephen B | First ImpressionsCould have more staff for quicker service.
Peter H | Overall ExperienceGood staff
ADOLFO M | Overall ExperienceAwesome customer service
Cindy M | First ImpressionsIt was hassle free
David R | First Impressionsdid not get back in on deliver of storage card said storage was closed at 10:PM
Andrew R | First ImpressionsVery clean and safe Place
ERICK A | Overall ExperienceThe manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !
LOUIS B | Overall ExperienceGreat service. Made the transaction easy.
RITA A | First ImpressionsThe staff were very helpful. I couldn't have asked for better service.
T J | Overall ExperienceExcellent service
beatriz m | First ImpressionsThanks for a good experience
ALFREDO E | Overall ExperienceThe lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f
Susan F | Overall ExperienceMr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.
DIANA B | Overall ExperienceEverything was very great. Thank you.
Osvaldo V | Overall ExperienceU-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.
Ricardo W | Overall Experiencevery good
STEVENMARC M | Overall ExperienceGood facility.
JIAQI C | Overall ExperienceTHANK YOU TO THE STAFF THERE
Sanjay S | Overall Experience👍
Josue R | Overall ExperienceThis was a good expierence. If any one needs place to storage this is it. Thanks so much igual.
Walter S | Overall ExperienceI love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!
Mary V | ReservationThey are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic
hok y | Overall ExperienceA++
matthew d | Overall ExperienceFrom the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.
India C | Overall ExperienceUHaul is the best
Jonathan G | Overall Experiencen/a
Leval G | Overall Experience