Customer did not leave a comment.
ANTHONY PCustomer Reviews for U-Haul Moving & Storage of Forest Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at this time.
Shqwandra MThanks for all your service
Janet B | Overall ExperienceNo I would not recommend this location at all besides ivig the truck k reserved to another then charging me for the upgrade. The gas was not at the level on papers and then I was charged for gas in which I put back to where it was. The truck stalled out and cut off while driving as well. Very poor this location would make me goto another company if they are the only option that I have to do. I rather pay Penske first
Syreeta AI was very welcomed by the female in charge along with the other females. The gentleman who was there, wasn’t very impressionable. He wasn’t very knowledgeable in what was needed and didn’t seem interested in trying to assist and learn. The storage unit rented doesn’t have a fixed top/roof to it and I don’t trust if someone can climb in or not. The bathrooms were both inoperable and there was no willingness to assist to my concerns.
ella fI didn’t use y’all the miles I paid for they didn’t give me sum of my money back then the lied about the gas
Zykeia WTrouble with app returning but got help Immediatel
Joann Mgood
Juan AVery professional team at this location. Mr. Cedric is the bomb.
Gloria SGot there they canceled my reservation, took longer at the apt than I expected. Stated they were sold out, the guy helped with the truck. Was frustrating, but they definitely forgot the dolly I asked for, so that made my move much harder
Latoya DThe guy I spoke was loud and disrespectful he did nothing to help them he made a transaction without my consent and charged me twice now I can't get refuni
Terria WExcellent service.,
ANNETTE HAfter arriving to drop off the U-Haul the process was extremely long due to not having good service in the area so I had to wait until each page load slowly to take the pictures. Once that process was completed the instructions advised to drop the key in the drop box. The picture of the Dropbox appeared totally different than the actual Dropbox. It took almost an additional 10 mins just to find where it was actually located. If the picture matched the actual Dropbox it would have saved so much time.
tesha wThe truck was horrible. The reverse gear caused the truck to jerk really hard, the back of the truck, the door wouldn't stay locked and came open while driving
DAMARCUS DI had issues with using the app and online service. But when I called the 800 # they took care of me.
James REric gave excellent service! i can't think of any improvement other than have more employees with similar experience.
TRAVON GI was helped with exceptional customer service
Brandon JBetter customer care and customer service. Worst experience ever! Very unhappy with uhaul
Mecca MAlthough I did not get the gentlemen name that assisted me, he was very helpful, pleasant, professional courteous. He made the return process easy, smooth and done in a timely manner.
SHARQUITA OTruck ran very rough, brakes appeared to be slightly slipping some.
Alicia BAll is well
Ruben RWorked very well
Darryl H | Overall ExperienceFriendly, helpful, and efficient! We were in and out in about 5 minutes!
Luther RWaiting on my refund for 24.21 from today
Taquila BCedric Horton has excellent customer service the best thing this location has is him he needs a raise !!!! He's nice courteous, very efficient.
Alia TAll my stuff were auctioned. I paid my storages for over 7 years and went through hardship. I want my stuff back. Y'all got no ideas how family is feeling.And God don't like ugly and you was very ugly how you treated us everything we had is gone no clothes and all my stuff shame on you and what goes around comes around
WILLIAM C | Overall ExperienceCedric was professional and on top of things.
Dustin RNothing it was fast and easy
ALBERT BDO NOT RENT FROM HERE VERY BAD COUSTMER SERVICE THEY ALWQYS CHARGED 25$ FOR CLEANING FEEE
DHAVAL PYour rates are high for in town move. I think $120.00 and top off fuel is a bit much. Again, I haven’t rented a U-Haul in years and this rate maybe ok.
Raymond SGreat customer service from booking, hookup, and return
TIMOTHY WGo out and inspect the fuel gage on the truck before customer leaves. Paperwork said vehicle was at 3/4 of fuel but was a little over half and under 3/4.
Nicholas FMy unit was unlawfully sold to a auction. I will be taking a law sue action against this specific storage facility. I was informed of the date of auction. I also paid off my storage in its entirety before the due date of the auction. This specific facility tried to cover their tracks after they were informed of this mishap. I have all contract and receipts of payments.
Kendra S | Overall ExperienceGreat
Shunzetta W | Overall ExperienceGm gave my truck to another person after I made reservations for that truck so all my info is not connected mileage gas and ect.
kimbely tGreat Customers service
Shantavius FGreat service
Aurelio PThe truck that I was given was raggedy the brakes was going out transmission was going out I was really scared to drive it it kept jerking but overall I got my moving done thanks guys.
tammy gStay faithful.
james vVery friendly staff and well maintained!
Shunzetta W | Overall ExperienceThis location is great, but I am disappointed that they charged me for two days just for being 3 hours and 17 minutes late. I have been late in the past and wasn’t charged for an additional day. Just very disappointing.
Raymond SHeather heather perfect customer service Forest park location heather heather excellent service Her name is heather excellent Excellent excellent god bless her heather is her name Have more workers like her. That would be the improvement Heather. Heather heather hader, heather, nuff said
Nasauna BLower rates for shorter periods
LaToya BMake sure the steering is checked out.
STERLING MBest experience ever with Uhaul. Staff is friendly and helpful!
LAWANDA JVery pleased
Sandra R | Overall ExperienceNothing
Melissa JGreat service, real affordable!
Shantavius F | First ImpressionsFirst of all, they gave me the truck empty and then charge me $40 as a whole defeat for giving me a empty truck. Second of all, the people at this place is very, very rude. Especially the manager, the one that has no teeth in his mouth. And disrespectful and I would not ever ever refer nobody to this one. I've never had a bad experience with U-haul, but this one is awful.
Equilla SI called service agent to inform her I had vacated unit. She confirmed it. About a week later I an email charging me a late fee. Had to call up employee and explained details afterwards She finally did her job and completed the move out. Other than that my experience was average. Storage units are too expensive 😫.
Tavio A | Overall ExperienceI was charge twice for my rental. I have not received a refund. Pls tell customer you do this. O was told this is normal. I don't approve
Tamika SGreat job
vanassa TGreat customer service . Truck drove nicely except around corners becaus of the stability link or something . Other than that I have no complaints. Which I’m not complaining about the truck either. It got the job done.
Jamorrie HGreat customer service!
Lenora PThanks for everything. MS Green
MARTHA G | Overall ExperienceThe best service ever
Eugene BMr. Cedric had wonderful customer service skills, which made the transaction simple and stress free.
Alexandria WMr. Cedric and his crew provided wonderful customer service.
Alexandria W | Online Move InEverything went fine, enjoyed talking with agents. Will consider using this location again.
Patricia TThis location was great. I had to change my reservation at the last minute because of an issue with the truck at the initial location. The Thurman location had great customer service and got me on my way and back on schedule for our move.
anoa CThere is no need to improve everything is great.
Mary GYou guys rock very very good job
sonjii r | First ImpressionsThe only reason it’s not excellent is because of the issue with the access key. Rep tried troubleshooting a few times to no avail. This is the best U-Haul facility I’ve ever seen though! Excellent customer service, clean, and climate controlled .
Neewollah M | First ImpressionsThe only issue I have is when I called to boom my storage I didn't know the measurements so I asked for a 1 bedroom size and they gave me such a tiny closet space I couldn't even fit my bed in it. I was leaving town and didn't have the time for another space. Plus they didn't have anymore larger storage. That was a disappointment. But service was good!
Kamisha B | First ImpressionsCedric Horton is a Awesome worker
Felicia B | First ImpressionsMy late grandmother stored her life treasures here years before her passing in November 2022. The facility is very clean. The young guy Keynan (apologies if misspelled) was exceptionally pleasant. There was an older gentleman, Baldhead, with what I assumed was a managers shirt on because it was a completely different color than the rest of the staff. He was so rude, and sassy!! He was condescending and he only listened to respond, he didn't listen to understand. He walks around arrogantly and entitled as if the customers owe him something. I will never recommend this location to anyone. The company really needs to consider providing him with some kind of employment sensitivity training. He has an horrible attitude and is a bad example to the younger employees. He's too old to harbor such negative energy!
mildred j | Overall ExperienceNA
Mark S | Online Move InThere was a guy in the morning that I had to persuade to help me he eventually got around to doing it but he acted like he was doing me a favor, I guess he don't like Jamaicans(most black Georgians don't like Jamaicans) you could tell from his attitude.....
shaun c | First ImpressionsEverything is fine, I have no complaints
VELINA D | First ImpressionsGreat service
Willanda M | Online Move InVery nice and clean nice team member
Barbara M | Online Move InGreat storage great service. Thanks U-Haul
emil c | First ImpressionsSimple and easy thanks
ROBERT R | Overall ExperienceI opened my unit 2005, which the Manager at that time was extremely helpful was very understanding. but since then has changed several times. I had only (1) incident where someone tried to break in to my unit. Was called and unit was re-secured. After that no problems. I know sometimes customers can be rude and uncooperative, but it takes is a little corporation which this last Manager did not take the time to do until a few days before closing out my unit. I can say U-haul was convenient.
CHARLOTTE M | Overall ExperienceExcellent customer service always satisfied
Kenneth B | First ImpressionsI bought a storage unit I only used it for a week, why didn't I get some kind of refund?
Benjamin S | Overall ExperienceI put belongings in storage almostv2 years ago. Ibdid not go and check on the items or add extras. When I opened my unit. It was good. A couple of spider webs but good.
Helen G | Overall ExperienceKevin Jackson is outstanding. U-Haul is lucky to have him on their team
laura s | Overall ExperienceGreat
Herold F | First ImpressionsThe staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.
Alicia J | Overall ExperienceGreat job
Demain S | First ImpressionsEveryone was friendly and professional
Yolanda T | Overall ExperienceIt has a couple roaches when I moved but that’s normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY
JASMINE Q | Overall ExperienceGreat customer services
latonya t | First ImpressionsXavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.
Melanie E | Overall ExperienceI was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.
Debra P | Overall ExperienceThe staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.
Earl R | Overall ExperienceYour employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone
Peggy A | Overall ExperienceThe unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks
Wanda D | Overall ExperienceStaff has always been professional, friendly and helpful. Best choice I made storing my items here.
Myra W | Overall ExperienceCashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,
Ladrienne W | First ImpressionsThere was no one available after hours. They were rude and ghetto.
Shatara T | Overall ExperienceThe storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this
Portia R | Overall ExperienceSimone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.
CHERYL S | Overall ExperienceThey treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL
JACQUELINE H | Overall ExperienceExcellent service no complaints
Gwenette O | First ImpressionsThe two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female
Taquaria R | Overall ExperienceGreat customer service
Tajuana F | Overall ExperienceI had no issues in the two months I used the storage.
Cortney O | Overall ExperienceMy storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.
EILEEN C | Overall ExperienceCame to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.
Jeremiah J | First ImpressionsNA
Joshua C | Overall ExperienceVery courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .
Kathy M | First ImpressionsThe entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!
KIMBERLY J | First ImpressionsThe most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you
MONICA L | Overall ExperienceThanks so much wonderful space
Aminah Y | First ImpressionsOutstanding customer service.
CLINTON G | Overall ExperienceEveryone there was awesome. Especially Anthony excellent dude with exceptional personality.
Stadon C | Overall ExperienceThe manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!
ROBERTA H | Overall ExperienceMy reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.
Ana A | ReservationNever reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.
Jessica M | ReservationI really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!
ETOYE L | Overall Experiencenone
Darvis W | Overall ExperienceEveryone was very nice and helpful
KELLI D | Reservation