Weeeeery Gooooooood
Dmytro DCustomer Reviews for U-Haul Moving & Storage of Fox Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not recommend U-Haul to anybody, the reason: Terrible website, it is a nightmare, it glitches all the time and I had problems with it since day one. First experience was when I returned my rental truck, it took me 2 hours to return it because the website was not working properly. Customer service agent was helpful but it took her a while to actually complete the return because she insisted in help me trouble shoot, website was not working. The second bad experience was when I set up my monthly payment and for some reason it was deleted and my payment did not go through. Lastly, when I was moving out it took me forever to load the pictures of my unit showing it cleaned and empty, I kept getting redirected to the previous page.
Claudia T | Overall ExperienceI think the guy behind the desk needed to communicate more. I didn't want as big of a vehicle as they gave me.
Eric JU-Haul staff members were great and made our rental from start to finish easy, professional and smooth.
James k | First ImpressionsNo surprises. Everyone went above and beyond. The bill was exactly as expected.
DAVE WI would recommend that you have a little more variety of choices of rental options. Other than that, keep up the great work.
James kEverything went smooth. All people involved were very friendly and helpful.
Wayne DKevin excellent tech!
MARK RVery quick check-in and check-out procedures, super convenient for short-term need (used vehicle for about an hour).
Steven OGreat customer service picking up and dropping off.
MICHAEL AGreat service from Nick
Ryan SThe sun visors are to tight. Very Hard to move up or down.
DAVID EStaff was friendly and knowledgeable. Trailer was ready when I got there. Smooth experience.
Brian G1. Get the reservation details right 2. Check in the equipment when it’s returned, not the next day 3. Pick up and coming phone calls; the four times I called the location at various times, I was routed to the national reservation desk and then was told I would be called back.
CHRISTOPHER LThe D ring tie downs were missing, and the trailer lights had serious electrical issues.
Alexander FNick my check in person was fast and professional.
LISA CThe online checkin did not keep me well informed of the status so I went inside and the checkin process was quickly and cheerily handled there.
Christopher LExcellent customer service!
Michael OGreat service, friendly, compassionate
ELLAR G | First ImpressionsThe light skinned black guy at the front had a very nasty attitude to the point where it made me uncomfortable. I wanted to text my fiancé to come inside but I remembered he left his phone at home. I’m not sure what was wrong with this guy but he was unwelcoming. When I first walked in I greeted him with a warm good morning, he didn’t say anything back I got to the front desk and I said hello how are you? He looked over outside and told me I needed to move a vehicle. I told him I am the passenger of the vehicle, I’m not sure if he thought I drove but I had to make it clear. He said “I don’t care” I then asked him if he was ok.
nicole rI haven't tested the wiring yet so I cannot comment. Install was about 2 hours
David PInstallation went very well.
DOUGLAS MNothing. Kevin was great to work with!
Kevin BDirty overall. Rent too expensive. General water and bug damage in unit. Not work the price.
TIM T | Overall ExperienceEverything went smoothly but the app wasn’t working on my phone. Kept giving an error msg every time I entered the code to log in. Other than that, it was a good experience overall. Just the per mile rate is a bit on the higher end if driving more than 50-60 miles. Should get a discount.
AHSAN UThe lady that assisted me and my boyfriend was wonderful and kind. Truly great customer service!
Anna WThe checkout staff, and the return staff. Were pleasant knowledgeable, and a joy to work with. Thank you.
DENIS NThe after hours drip off was very unclear and confusing. The app didn’t show my reservation. I called. They told me abou the website. It kicked me off before I could submit a picture. I thought I already paid but it asked me to pay again. I don’t know if I got charged double or if it went though or if the return was closed.
Kirstin PEfficient and friendly.
Robert HStaff was knowledgeable and fast.
Nallely TEasy to schedule on line. Good follow up and follow through. Price was very competitive and instal was ahead of schedule.
Mark SSandra is very nice person to deal with and pleasant.
kishor pRented a trailer the last three weekends in a row. Every time the guys have been really helpful and quick.
Gary HGreat customer service. Online adjustments are a huge win. Thank you
Dontaniel KBryan was sooo nice & efficient with finding the right size truck I needed for my load. Will definitely rent from them again!
Irene TI didn't catch the name of the guy that set me up. Really cool guy though. Knowledgeable with a good sense of humor.
Daniel CThe guys were the best very helpful the greatest
CARREN G | First ImpressionsExcellent service. Got it and out when expected. Customer service was great!
Teresa SWhen I came to rent a trailer they couldn’t scan my driving license. So they said we can’t give you a trailer. Bye bye. Noone even tried to solve the problem. Luckily I manage to do online reservation and upload my driving license. Useless workers in the branch
Roman PElevator broken on day of move-in. Why is there only one elevator for the entire bldg? Woman at counter was unapologetic and totally indifferent to us offering no solutions other than, "there are stairs." We wasted time, money and gas loading a uhaul, driving to the facility and then having to drive back home and unload the truck. There was no possible way we could have moved our stuff in using the stairs. There was no way we could have moved in using the stairs. It would have been extremely exhausting and so time consuming, we would not have made it to our other destination that day. I have knee problems and could not have made all those trips carrying heavy boxes up stairs. What makes this situation worse is that I had spoken with a man at this facility the day before to reserve our unit. He was aware we were moving in the next day and made no mention of the elevator being broken. We know it was broken that day before. There were some gentlemen there attempting to move in a second time and told us the elevator was broken the day previous. What a dumb facility. Only one elevator. No communication with customers regarding state of said elevator. And sullen, indifferent staff manning the front desk. We got this unit free for a month and I don't even want it anymore. I rather pay a different company like Metro Storage.
julie K | Online Move InEveryone at this location is friendly and helpful excellent customer service!!!
Yolanda WHave rented trucks before, got a storage unit and have had to push my move back 2 times because their elevator is down. Everyday, it was supposed to be fixed the following day. Will be canceling contract and never got to use it.
CABRIA G | First ImpressionsMade the process so easy I’m looking for reasons to need a moving truck
Thomas CI tried to check in through the app. Filled everything up and there was no confirmation at the end. I had to go in give all my information again. What is the point of having the app then?
Samuel DI always get great service from the staff. They are friendly, helpful, and polite. There is always plenty of staff around to assist customers. Keep up the good work on the mobile App. So many companies have apps that are really awful but the U-Haul app is easy to use and effective.
Daryl MKeep up the good work
william bNick and Matas were great, helpful and exceeded all my expectations!
Glenn HGreat service and clean vehicles!
DAVY MThe vehicle was smelly and was not clean inside.
Sameer SExcellent and efficient service was provided with the trailer both times. A special Thank you to Sandra D. & Nick G. for the great service I recieved. They were both very nice and very helpful.
zachary hThe online pickup and return instructions are both inaccurate don’t work. Both support staffers were rude and could not care less if my experience was good or not.
RONALD GCustomer has to go locate truck in parking lot. The employees used to pull them up front for the Customer they no longer do that.
Douglas SGreat experience. Will use this facility again if needed.
Alan UFriendly staff
Jorge RCharged for fuel even though I filled up 2 gallons to cover the 27 miles just prior to dropping off. Spoke with someone over the phone and the best they could do was initiate a customer action complaint and have management look at it. Will be initiating credit card dispute on this transaction!
Marvin WTo improve? Nothing! I want to give a big shoutout to Matas! He was running the front counter and answering the phones and he was rocking it! He was everything you would want in a position like that! He was the face of U-Haul today and he represented!!! I cannot say enough about his professionalism, politeness, patience and caring! For a 20 year-old I was in total amazement! Thank you Matas!
KEVIN CThe person who hooked me up did a wonderful job
Michael WSandra and staff are great
Brian MThe staff is what makes the experience most comforting by being accessible and informative
Ray T | Overall ExperienceGreat communication and excellent experience. Thank you.
Sue BI had the worst experience with U-Haul. Not this location specifically. But everything else was horrible
Myles ABryan was extremely helpful
John R | First ImpressionsThank you for five years for a secure and friendly place to store our overflow of "stuff".
Diane W | Overall ExperienceThe staff was excellent. Very concerned about my moving needs and made recommendations of supplies to ensure my furniture was protected.
Richard FThey had availability at the last minute on a weekend. The employees were very helpful
Howard KThe staff members were very friendly
Yolanda GThe gentleman that was working in the front desk who helped me was awesome
MARK VExcellent customer service - from check in to check out of my rental truck!
Michael SClean, well lit facility with reasonable security. The staff was helpful.
Michael H | First ImpressionsSandra is most helpful and resourceful
Ray T | Overall ExperienceVery satisfied
vernon e | First ImpressionsAwesome experience
RATORE H | First ImpressionsBrian was amazing! He answered all questions and concerns in a professional manner. He was very helpful in showing me the way to my unit.
Carla G | First ImpressionsThere is only one elevator so if there are multiple people moving in at the same time it is very inefficient. The double doors close at 7pm and this was not communicated so if I had shown up with my filled uhaul after 7 I only would be able to utilize a single door to get challenging to move objects through it.
Sam B | Online Move InHad a wonderful experience stuffing and retrieving my household stuffs. A well secured and neatly maintained area coupled with affordable prices prompted me to go for this without a second thought.
Ramasubramanian M | Overall ExperienceMy unit had many power tools stolen out of it. Not happy and manager claimed it was not possible. However, must have been inside job to get lock open and clear out tools. Not sure why camera footage not included. I will not use UHaul after this experience.
Richard B | Overall ExperienceBlair was wonderful. Made checking-in smooth and easy !!!! Highly recommend this location because it is so clean and organized. Well lit areas. No concerns.
nancy t | First ImpressionsPrices are too high and you would think if a person had a storage for a few years , they would at least get a discount for being such a loyal customer.
Amy P | Overall ExperienceThe only disagreement I have was the scrap gentleman showing up to pick up debris that was unsafe conditions
Ray T | First ImpressionsExpensive
Alicia B | Overall ExperienceGreat service!
MAURICE R | First ImpressionsA dumpster nearby would be helpful. Appreciate the opportunity to donate on the premises!
Elizabeth K | Overall ExperienceGood nice courteous staff, especially the manager Brian he was very nice and knowledgeable
Denata B | Overall ExperiencePrices did increase but it’s understandable when so many people sold places and needed stuff stored
Pamela B | Overall ExperienceUhaul 's got you covered!
Godfrey M | Overall ExperienceU-Haul went above and beyond to help with all my needs. I truly appreciate the staff working along with Sandy at the U-Haul fox valley in Aurora. Thank you!
Camille V | Overall ExperienceI had a real bad experience I rented a storage space turned out I didn't need it I called 3 days later to see if I could get a refund the lady was rude and mean and instead of telling me I needed to remove the lock for a move out she charged me a extra month now I never used the unit I paid for the storage placed the lock she could have offered me a credit or something I'm a customer.
Elizabeth M | Overall ExperienceThe young lady that assisted me did not provide good customer service. When I inquired about the 1 mo free offer online, which was inaccessible, at the time of my reservation; the young lady simply stated that it’s “only for a one way” ordered from that location. When I advised her that all of this information was not mentioned online, she simply stated “well that’s not how we do it here “. Long story short, she had absolutely no empathy nor offered any suggestions when I explained that I was hoping to take advantage of the 1st month free because I don’t expect to use the storage more than a couple days. Your website is very misleading. Unfortunately, I think this is the first time I’ve used U-Haul storage and I don’t believe that you guys will be my first choice again…God forbid the need should arise. I am currently homeless and I know it’s not your problem. I chose you guys for the convenience of location and to stress less; instead I get insult added to injury with false advertisement. I don’t like complaining but being in customer service, myself, for years has taught me the importance of QUALITY SERVICE. Thank you so much for your time and this opportunity to express my concerns. God bless you!
denise a | First ImpressionsEverything was great! Will definitely use again if need too.
DANIELA L | Overall ExperienceI reserved a 10x15 storage unit on Tuesday 3/21, and begin use on Saturday 4/1. I hired a moving company to assist my transition. When i arrived with a truck load of my items and a team of movers, I am told there is no 10x15 available, and the best I can be accommodated is with 10x10 storage unit. But, I am not given a 10x10. I am given two 5x10s equating to a 10x10 space. But, this is inaccurate and poor selling tactic. I was foreced to remove items from what I needed to be stored and make other arrangements while I’m paying a team of movers watch and wait for me to deal with this situation. The best compensation I was offered is 1 free month of storage on the (1) 10x5 unit I only ended up using. This issue cost me an extra $350 to find another storage unit for my stuff and pay for the team of movers. I am extremely frustrated with the U-Haul storage service at this location. I trust U-Haul runs other locations more efficiently and hope I will be compensated as a paying customer.
john m | First ImpressionsThank you for creating a secure storage space!
Israel O | Overall ExperienceThis location is a delight to work with. Everyone was so helpful and respectful of my time. I would recommend this facility who's looking for a hassle free experience.
Eduardo G | Overall ExperienceIm almost positive I chose a space that was big enough for up to 1,200 sq ft. When I saw the space it seemed extremely smaller. Not sure, but we moved everything in nevertheless.
Camille V | Online Move InEveryone was super friendly! I have used this facility numerous times over the years and I love it!
JESSICA L | First ImpressionsThe guy I believe his name was Brian. He was beyond helpful. His service was friendly and fast.
Latina A | Overall ExperienceAll was seamless! The gentlemen who checked me in was polite helpful and professional (and handsome)!
VONDA S | First ImpressionsMy experience with this storage facility was a positive one from the day I moved my things in until the day I moved out. I especially appreciated the after hours access to the facility and the climate control feature of my unit. The staff was always friendly and helpful. Being able to rent a truck on very short notice to move my things out was a real bonus.
Debra g | Overall ExperienceStorage facility was great; easy and convenient and met all of my needs. Always felt that my belongings were safe and secured. If I ever need storage needs in the future, I will definitely utilize this facility. Thank you.
Jevon J | Overall ExperienceThe staff acts like you are putting them out by being there. Also, didn’t get a refund, even though I end my time at my storage unit 2-weeks early! Won’t use U-Haul again.
PATRICIA D | Overall ExperienceGreat people to do business with
GARY W | Overall ExperienceI want be using uhual anymore due to them over charging me. I did not get my free month. They charge me for gas for $26.00 and I already restored gas in the truck to where it was when I picked it up. I was charge for extra 30 miles on a truck and I didn’t even used the 30 miles I had with my contract. I know I drove 22 miles on that truck! The pick up point was 2.6 miles from my home. From my home to storage was 16.5 miles. I stopped at metro storage with is along Odgen , which was not even a mile. I don’t take kindly to someone stealing from me. I felt like I got stolen from when I was charge for gas and additional 30 miles. I replaced that dam gas and I didn’t even use the 30 miles that was on my contract. I WILL NEVER USE UHUAL AGAIN!!!
LASHANTA D | Overall ExperienceEmployees were extremely helpful. Would recommend to anybody I know that in need of your services.
Sandra V | First ImpressionsIt took 2 hours 2 just get the unit I arranged online. I came with paperwork and payment. The woman who was suppose 2 help us, was problably high. Moved at the pace of a sloth. We told her we wanted 2 go look at our unit. Adfitionally, asked about any problems or things left over from the online process. She sent us upstairs. No key card (which I found out later was needed 2 avoid the alarm). I asked if there was anything else. She said no. Went upstairs 2 see the unit. There was a lock on it. Paged downstairs. They had my fiancee go downstairs. 10 minutes later, the same woman comes upstairs. Laughs 2 herself and points 2 a different unit. Says u can use this one and walks away. I open the unit and the alarm goes off. So I yell 2 this woman that is still walking towards the elevator. What about the alarm. She mumbles something about a key card with out even looking back at me or stopping, continues on. I buzz downstairs. They tell me they will turn off the alarm. I finish with the unit. Lock it up. The alarm goes off again. At this point, i am very disatisfied and angry. I go downstairs. My fiancee is working wirh this same woman. Moving like a sloth. I point 2 the owner and say i need 2 talk 2 u after u finish with who u have. I recognise it was busy, but at this point, I had been there 4 an hour and a half. He finished and i told him i was dissatisfied. He started working on the issue. The woman said they just said they wanted 2 look at the unit, i didn't know they wanted 2 do anything else. I guess she thought i wanted 2 stare at a unit i reserved online. Which makes no sense 2 me. She contended that i wasn't specific. She also sat in front of the computer and didn't help anyone else until the manager told her 2. She didn't get out of the screen we were in, until her manager told her he couldn't work on our stuff until she did. The reason i don't know her name is because she flipped her name badge. Additionally, the other employee told me 2 shut up. Said it was thier store and told me i was speaking loudly. I don't yell. I was direct and sort of insulting. However, i was treated poorly in the first place. This other employee also kept glaring at me. The owner then proceeded 2 work on the key badge. Ended up doing it twice because he messed up the first time. Then rang me up. I again paid 4 the unit. I am also renting a van today. I asked about that. No problem. The process took 2 hours. No apology was given or anything else. If i didn't need 2 vacate my elderly father's apartment today, i would have walked out. I needed storage and a van 2 take care of the issue. I had less than a week 2 do it. I thought your agency could help me because it had both. I dred going back today 4 the van. I understand the facility was busy, but doung a poor job and half assing a situation leads 2 these kinds of problems. There was no attempt at customer service. Just more and more insults. I have worked as a cashier before and while things are busy. I have sympathy 4 that issue. What i don't is poor customer service and wasting my time. I run a very successful business, as does my fiancee. So i understand business. Niether one of us could get away with this type of behavior and stay in business. I figure most of your customers are like me, dealing with a personal emergency and don't have a choice. Maybe your staff could do with learning some compassion, empathy and real customer service. Jst a suggestion.
roxann c | First ImpressionsI opened my first storage unit, # 1028, in 2003 and my second storage unit, # 1047, in 2009. Over the years both units have met all of the storage needs of me and my family. In 2018 my wife and I were moving to a new home and moved some additional items into 1047 until the move was complete. After the move we didn't have time to clear the units until 7/14/2022. Upon opening unit #1047 to begin the clearing process. At this point we discovered that multiple sets of golf clubs which were stored here in 2018 were missing. The lock was not damaged and no one in my family had them. I can only assume that someone was able to pick the lock, take the clubs and relock the unit without damage. While this is a negative experience, I am still satisfied with the storage experience.
GEORGE C | Overall Experience24/7 access would be great.
DRAKE D | Overall ExperienceEvery staff member I've met has been courteous. It's not an easy job dealing with customers who are in the middle of moving, packing, etc as we know tensions are high during this time. So, thank you to all staff that dealt with trying customers immediately before my turn and were able to "start fresh" with me every time I needed assistance from them. My only concern was the elevator. We always made sure one of us had a cell phone with us at all times for fear of the elevator malfunctioning. Thankfully nothing bad ever happened, but the sounds, speed (felt we were at a standstill and the door just wasn't triggering to open), and the jolts were enough to ensure we should be prepared.
Tanya C | Overall ExperienceI dont like that your company doesnt pro rAte i didnt have my storage over 30 days
Kenesha J | Overall ExperienceCounter person extremely helpful
Dan K | First ImpressionsStaff was always helpful, professional and courteous.
Carolyn W | Overall ExperienceFacility was amazing.
alan l | Overall ExperienceSandra was very kind and helpful with making sure I had the correct size storage unit. Thank you!
Jevon J | First ImpressionsThe guys and lady was very very helpful I enjoyed them all and they very polite thank you all
Tawanda F | First ImpressionsOne of the cleanest storage facilities. Every single employee is very friendly, helpful, and you can tell has a good working relationship with the manager. Great experience till my move out of state.
alicia m | Overall ExperienceSandra Daley is so helpful and professional. She took a stressful situation and made it calm and productive. Both Sandra and her staff were very professional.
Donald A | First ImpressionsStaff very helpful, clean and secure.
Daniel F | Overall ExperienceFront office gal amazing and helpful. I will tell all my friends about this location. Montgomery location horrible I had a reservation and when I got there they said they did not have 1 available. This is horrible due to I was paying $180 an hour for movers. Will never use them again.
Dolores G | First ImpressionsSuperb service!
Vaseem Q | First ImpressionsGreat experience! Very helpful staff!
Kathy S | Overall ExperienceEveryone and everything was Great!
Stan R | Overall ExperienceI think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.
Ahmad V | Overall ExperienceThe staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.
Robert G | Overall ExperienceThis U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I’ve tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.
RICHARD G | Overall ExperienceI have used this facility for several years. Staff are always pleasant and helpful.
Eileen W | Overall ExperienceThe Manager and staff we awesome!
stephen b | First ImpressionsYour employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services
Laura M | Overall ExperienceEVERYONE WAS VERY HELPFUL
DAVID L | First ImpressionsIn person staff great, over the phone customer service 👎🏽
Nikia E | Overall ExperienceCan you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..
Angela B | Overall ExperienceVery nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Thank you!
Katherine B | First ImpressionsNo issues. Great facility
chris t | Overall ExperienceThank you for your help in making summer storage while in college easy to manage.
Nicole P | Overall ExperienceStaff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.
Robert G | First ImpressionsDid not need the storage after all.
Lissa G | Overall ExperienceVery helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!
AnnMarie S | Overall ExperienceEverything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!
Lauren H | Overall ExperienceSpotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.
AnnMarie S | First ImpressionsGood location , good service.
Leroy A | First ImpressionsStaff is always so helpful
Michelle W | Overall ExperienceGood customer service and very fast
Fabiola L | First ImpressionsEveryone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.
alicia m | First ImpressionsExcellent service and highly recommended.
Sara S | Overall ExperienceI had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff
JEFFREY V | Overall ExperienceU-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.
LASHANTA D | First ImpressionsWhen arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.
Carianne R | First ImpressionsPrices are high
Sai S | Overall ExperienceAmazingly clean. Staff is super friendly.
heidi s | First ImpressionsHelped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence
Jared K | First ImpressionsTotally excellent in all areas.
Jesse M | Overall ExperienceFound the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Thank you
Alfred G | Overall ExperienceU-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.
Douglas F | Overall ExperienceThe manager/ owner of this facility was nice and helpful.
Lyris S | Overall ExperienceI was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100% satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..
Douglas F | First ImpressionsEveryone here is always so nice.
Michelle W | First ImpressionsFriendly and helpful people
mike h | Overall ExperienceAs always courtesy friendly helpful.
Debra L | First ImpressionsAlways helpful.
Diane W | First ImpressionsAfter not having my reservation I was put into a smaller Unit but it will work
Pamela B | First ImpressionsExcellent service!! The staff were professional and helpful!! Thank you!!
Christopher T | Overall ExperienceTamara the manager was fantastic.
Trae R | First ImpressionsI had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul
latonia f | Overall ExperienceWe had an overall very positive experience.
mark g | Overall ExperienceGreat customer service, friendly staff
Billy L | First ImpressionsThe people who worked there were very friendly and helpful.
James M | First ImpressionsWe were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.
TODD B | First ImpressionsI contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay $100 more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.
Brenda G | First ImpressionsStaff is great and offers excellent customer service!
MONICA W | Overall ExperienceThis U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO
nicholas o | Overall Experience24 hour accessibility would be greatly appreciated
Shamisha T | Overall ExperienceNo note on needing a ‘card’ to access the storage area. The front desk employee was also unable to make one for me because “the card readers at the checkout registers were down”.
Rafal M | Online Move InVery helpful and friendly staff.
ALBERT O | First ImpressionsIt’s great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.
Kelley B | Overall ExperienceWe have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)
BRIAN T | Overall ExperienceStaff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.
jalissa s | First ImpressionsBest climate control facility in the area. Would definitely use again.
Anna F | Overall ExperienceEveryone was great and a lot of help Thanks!
Timothy S | Overall ExperienceClean and secure, thank you.
Gerald G | Overall Experiencegreat
Ross T | Overall ExperienceI went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month
Michael N | Overall ExperienceGreat costumer service.nice clean facility.
Vikki H | First ImpressionsThis is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!
ASHLEY K | Overall ExperienceI would definitely rent a unit again from you all.
Kimberly E | Overall ExperienceI have cleaned out unit 1266 . End rental!
Nelson G | Overall ExperienceI would rent from U-Haul again in a aheart beat
LYNDELL M | Overall ExperienceThe lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.
maddury s | First ImpressionsVery expensive when people down on hard times it should not be expensive to rent plus it’s every month
courtney h | Overall Experiencethank you U Haul! marlene cartland
Marlene C | Overall ExperienceI used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.
Richard D | Overall ExperienceTheft of my vehicle
kaiser m | Overall ExperienceEverything worked out great. thanks.
gail h | Overall ExperienceFacility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.
Samantha P | Overall ExperienceGreat place to do business.
Karen M | Overall ExperienceThey were amazing and easy convenient use of equipment.
Audrey N | Overall ExperienceThe staff was always kind and helpful.
Cynthia J | Overall ExperienceWith the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)
ANNE O | Overall ExperiencePeople were friendly and helpful. Facility is clean and the unit security is great!
Samantha P | First ImpressionsSo convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly
Hildi G | First ImpressionsI have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!
April l | Overall ExperienceGreat service, kind & personable workers
AshAnna M | First ImpressionsTwo ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!
carisa m | First ImpressionsStaff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.
Eui C | Overall ExperienceFantastic. From placing a u-haul reservation to securing my storage unit.
Sandra e | First ImpressionsGreat staff, service, secure, and wonderful experience
Debra D | Overall ExperienceI misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!
Olivia D | First ImpressionsThe staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!
Stacey S | First ImpressionsFinally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.
Heather P | Overall ExperienceGreat customer service. Very quick and thorough.
Stephanie K | First ImpressionsGrate people at that Uhaul
Leon H | Overall ExperienceThank you
Luis E | Overall ExperienceGreat experience and hassle free.
James K | Overall ExperienceGreat service. Always have had a good experience at this UHaul
James T | Overall ExperienceExcellent service & plenty of supplies
karen p | First ImpressionsGreat place with great service.
DAVE W | Overall ExperienceGreat place for offsite storage! I used them for years and years.
DEBRA R | Overall ExperienceExcellent and efficient service. Tamara was very helpful.
diane w | Overall ExperienceAbsolutely no issues
jane s | Overall Experienceexcellent customer service and my mover Tony did a great job. thank you! Marlene Cartland
Marlene C | ReservationI found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!
KINOLA W | Overall ExperienceAwesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat
Richard T | Overall ExperienceAwesome
Tony R | ReservationStaff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!
stephanie l | ReservationThank you!
derrick j | Overall ExperienceEverything was great, it would be nice if it was 24 hours though
Brandon S | Overall ExperienceGreat customer service, my move went very smoothly. Thanks U-Haul.
SHAWN E | ReservationVery rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”
SUSAN T | Overall ExperienceGreat storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.
STEVEN A | Overall ExperienceThis is for move-out of units 1221 and 1251.
Beth S | Overall ExperienceStaff was super helpful and timely!
mark m | Overall ExperienceVery well equipped and efficiently run facility!
james r | Overall ExperienceWould recommend.
Patrick M | Overall ExperienceI had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!
BRITTANY H | Overall ExperienceExcellent service ‼️
MICHAEL W | Overall ExperienceFriendly and accomodating
William H | Overall ExperienceCourteous and friendly staff
marilyn t | Overall ExperienceOutstanding service--always very helpful.
BLAINE R | Overall ExperienceThe storage space and facility was perfect for our seasonal business needs.
Lawrence B | Overall Experiencegreat staff. very convenient location
ashish s | Overall ExperienceI had no issues
JARRELL B | Overall ExperienceI had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.
Sue M | Overall Experience