Person that helped me didn't know that the trailer I reserved wasn't even on the lot! Had me waiting as he looked for something that wasn't there! Then he promised a discount that I never received. Last time I will ever go here.
Jose M.Customer Reviews for U-Haul Moving & Storage of Fremont
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I just dropped the truck off. Didn't go inside
Eric T.No improvement needed
Micheal H.We returned our trailer after hours, my only worry was that I was returning a trailer in a very open area and was worried about it being stolen. Other than that it was easy to return.
Dea H.Best customer service, prices, and everything was super quick and stress free. Thank you so much for making my move less stressful! :)
Haroon A.When I returned the van I used the app to process the return since it was after hours. Within the app I could not get the return option so I had to log on through the internet on my phone. Then after I processed all the steps uploading all the pictures I got to a point where it said 'Thank you for uploading the requested images. Please wait while we update our records.' But the continue button under the message was never activated so I don't know if the information in the system was actually updated.
Robin E.I was helped promptly. The process went smoothly.
Kenneth F.There was water in the floor making some hard to transport furniture
GUILLERMO H.Great service. They even made my dash cam wiring in the back much nicer than before! Thank you!
Bonifacio C.customer service has been great and trucks are always clean and ready to operate. No complaints keep up the good work uhaul team!
peter S.Employee who worked there was solo on a busy day and she did a great job being calm, composed, patient, efficient, and very helpful. She was attentive to keep a trailer ready even when having another one going down and she helped make sure everything was clean and easy.
Taranjit N.Nothing. Entire process was very efficient, simple and smooth from beginning to end. I believe it was Any who helped while at the store and she was very professional and attentive. She really made the process very seamless and top notch experience.
Jeff D.Amy was great
Manna O.The CSR could tell you that there needs to be an on-line evaluation of the equipment BEFORE leaving the depot. I didn't realize it until I was at home and saw the text message. You can't do the evaluation from home, it has to occur at the pick up depot.
Paul S.The brakes on the trailer were dragging so my transmission was getting very hot and a light came on especially for this problem. The trailer was empty . I returned it explained to the kid working he said thanks . That's is not what can we do to make this better ? A discount next time ahh kick in the ass ? Nothing. I have been renting from uhaul this location for my business needs for over 40 years. Not happy probably won't return
timothy U.Key drop location should be More clearer
satbir S.Keep doing the same thing you are doing, customer service was great.
James E.Fuel kept very low.., that was really challenging my urgent work finish.., as normally re-fill fuel post to my work.. Also don't know how many gallon to fill to match the scale.. I would prefer 5/5 rating only for this reason I had to give this..
Varatharajan M.The wait time was a bit long. I went to the counter twice (for picking up the truck and asking some questions) and both times no one was readily at the counter. However, when I returned the vehicle, the staff was very helpful and did all the work for me even though it was late and I was supposed to self drop off. Overall, I would recommend the location.
Xinyuan Z.Thanks for ease of making reservation, picking up and dropping off - Very quick processing time!
Joni N.Great Customer service
shawn W.We are closer to two other Uhaul locations but this place is the best. Worth the extra few miles drive.
Teresa B.The staff there was very wonderThey help me for whatever I. The manager last was soh wonderful and help me. A lot whenever I need it. I will recommend anybody to come there. And get a U-haul truck or anything that they need there. Just ask professional staff and professional staff and professional manager. I love them very much.
Shelley P. | Overall ExperienceN/A
Debasish B.Please check car wheel straps?
Askhat N.I am amaze staff working on new year day and great services. Thanks
peter K.Nothing, everything was easy and every one was friendly
Judy E.Very good
samuel M.Les Halla was extremely professional and personable in his duties. He took the time needed to ensure the job was done right. He took time to explain and brought me back to show me the details of the tricky installation.
donald S.The store looks very well take care off , I'm very satisfied for their top notch service.
oscar M.The rental experience was great. The trucks are always clean and ready to go.
peter S.Good service
Eriverto O.We rented a small moving truck it was dirty not clean inside the truck and in the moving part. We needed to clean out garbage in the cab and sweep out the compartment. There was a hole in the compartment at the top and no one told us. Very frustrating. Felt like no one cared.
David L.I have been working with this Grimmer Location since 2020. Les and his team do a Fantastic Job at Customer Service, Especially in Person and on the phone. Always Very Helpful and Most Definitely POLITE.... We need more C S like they do it!!!! KEEO IT UP !!!
Dellrosa K.Customer service person was really nice. The gentleman gave us great service.
Mirella P.Great staff very helpful
Chris M.I was informed about after hours equipment return though not that it'll mean paying rent and insurance for an additional day/period. I was left feeling cheated. Would appreciate more transparency/detailed information.
Niraj Jayaprakas D.Thanks Les & Team
patricia S.Excellent Customer Service. Great Staff. Manager ⭐ -:Went above and beyond to help!
Suzanne B. | First ImpressionsThe vehicle data doesn't match the contract data. It charged me more 33 miles, and the gas level is wrong also.
Songyuan Z.I think the team was well behaved and professional. They were very helpful and made my experience both while picking up and dropping off made really easy. I thank U Haul team always for meeting and exceeding my expectations always.
Jibin Z.Everything went very well.
Dale P.Nothing
Florence S.Love there service but they charged me $29 for Gas that I replaced and I always rent from them, don't know why they done me like that but what ever
FRANK N.I have rented from here before. Thanks JR
Julie R.All other locations I went before this was a disappointment
Wesley O.Improve self pickup / mobile pickup. Took too long so I ended up having to go in and ask for help.
Thao N.The manager(s) at the location I picked up the truck (4511 grimmer blvd fremont CA) were very knowledgable and helped me pick the correct moving equipment for the task. Awesome job all around!
Caleb S.It was excellent service at the shop and the online reservation was easy. I like that your website has all the options, availability and pricing. Next time I will try using your moving helpers.
Michele S.Very fast and efficient service, both on pickup and return, Very well maintained equipment.
GIL S.Nothing customer service was outstanding as always
James S.I love uhaul Grimmer Fremont. I was there for three years and love your staff and the location. I would and have recommended uhaul to my friends and if I get another storage it will be with uhaul. I just want to say thank you to Les and Bryan for always being curtious to me and helpful. Your staff is wonderful! I truly appreciate uhaul Grimmer for there cleanliness and well maintained property. I have been to other uhauls and I have to say Grimmer is the best!!!!! TRUCK RENTAL IS GREAT TOO.! EVERYTHING HAS BEEN WONDERFUL Thank you uhaul.
Lorrie P. | Overall ExperienceI was going to bring it to you guys attention thank you for the review I'm dealing with ants right now I guess because the unit is outside and it's not sealed property so I come down every other week maybe twice a week and spray the unit I'm having to move some things to another unit other than you guys but overall it does what it's supposed to do ants are a big problem for me right now..
Derrick J. | Overall ExperienceHi Les, We are truly happy with the hours and service at U-Haul. Thanks for accommodating our ad-hoc requests. Salaam Food Pantry
samreen s. | Overall ExperienceLes rocks! Consummate professional. Takes customer satisfaction very seriously.
Raymond R. | Overall ExperienceStaff was helpful as was the unit. Excellent price! The building itself could use air conditioning. Moving during the summer is very hot.
Mark C. | Overall ExperienceThe staff member was very helpful! He gave me clear directions and assistance. He helped change my equipment drop off location to this site which made my day much smoother (after a weekend of moving this was very appreciated).
molly s. | First ImpressionsVery helpful and professional
Luis V. | First ImpressionsThere are holes in the storage unit which after repeated followups only repaired one hole. I felt these are not clean and not maintained properly y for the same price yiu get a better facility.
SRIKANTH B. | Overall ExperienceBrian, who helped me was excellent in explaining everything and showing me how my storage unit worked. The process was easy.
SANDRA S. | First ImpressionsI am very disappointed that my stuff was wet from the storage unit that was out side. I paid almost $170 a month this is Unacceptable!!!
Heather M. | Overall ExperienceGreat customer service. They were very professional and well detailed.
Juan G. | First ImpressionsBeen with them for years never unhappy they are prompt attentive to the customer and understand during these trying times we’re in. Manager gets my 5 gold ⭐️ ⭐️⭐️⭐️⭐️ always helpful. Staff is great as well. Highly recommend them.
MARILYN H. | First ImpressionsLes was very patient and helpful whenever I called
Sumita G. | Overall ExperienceMy Togo place for all transportation and storage needs . Specially this location with les and bryan. They are very knowledgeable , quick and easy to work with. They are the best always.
Praveen S. | Overall ExperienceI have email my feedback to jobs uhaul.com. This facility seems like more workers are needed so customers don't have to wait. Management should notify customers when they decide to cut a customer's lock just to replace it eith one they deem more secure. It's inconvenient for customers not to be able to access their unit then have to wait for a rep to cut the lock because they don't know where the keys are located. All staff could use soft skills, cultural sensitivity, diversity & inclusion training as well. Staff members were referring to me as "the black girl" which is inappropriate. I don't think they meant any harm but it's 2022, we should know there's a professional way to interact with the public. Rent was raised during my time renting here and frankly I don't see why. As I left the facility, I noticed there was a black cabinet someone left. Obviously the rent increase is not covering more staff or cleaning.
Shayla J. | Overall ExperienceSuperb experience with the staff and storing process. Best storage place ever!
ZEN Z. | Overall ExperienceBrian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!
Burton C. | First ImpressionsI cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.
Wael F. | First ImpressionsPerfect
Prashant S. | Overall ExperienceLes your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.
carol s. | First ImpressionsEvery time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.
urmilaben P. | Overall ExperienceAll the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)
Raymond R. | First ImpressionsLes and his crew took most excellent care of us and our storage needs!
Jeffrey P. | Overall ExperienceSalute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...
Sukhdev Singh K. | Overall Experiencebest service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi
Sukhdev Singh K. | Overall ExperienceWe appreciate the free month the manager gave us.
carla a. | Overall ExperienceStaff was very helpful
Pamela M. | First ImpressionsGreat people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks
David C. | Overall ExperienceI was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.
Anthony R. | Overall ExperienceLes was very helpful and responsive
WILLIAM R. | Overall ExperienceGreat Service
Prashant S. | First ImpressionsThe storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.
Venkatesh B. | Overall ExperienceNo one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.
becky w. | Online Move InVery friendly and helpful staff!
JUDITH T. | Overall ExperienceLes has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.
Raymond R. | Overall ExperienceExcellent Service
Prashant S. | First ImpressionsI reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.
Adrian C. | First ImpressionsGreat place to store my stuff. Staff is excellent
Jack H. | Overall ExperienceEnded up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. 😊 liked to repurposing of TruckS and trailers. Great idea.
michelle i. | Overall ExperienceCostumer service was great, manager really knows his stuff. Would come back again.
victor u. | First ImpressionsManager is awesome and very helpful.given me unit clean as new.
HARBINDER S. | First ImpressionsGreat service, convenient location and clean facilities
Ankit B. | Overall ExperienceExcellent service, convenient.
Thomas C. | Overall ExperienceGreat Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.
Tom H. | Overall ExperienceLes and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.
Dave D. | Overall ExperienceHad a good experience with this storage site. Staff was helpful and friendly.
Emanuel L. | Overall ExperienceAll personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.
Nader B. | Overall ExperienceStorage unit was very secure
MARTIN B. | Overall ExperienceGreat customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke
vera e. | First ImpressionsBe aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF
Arkadi K. | Overall ExperienceFriendly staff, good service...
Robert P. | First ImpressionsThat team is awesome!! Almost as good as 707061!!!!
Dave D. | First ImpressionsStaff was professional...
Rahn S. | First ImpressionsPerfect for my storage needs!
Brett G. | Overall ExperienceThe only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.
Karen Y. | First Impressions.
Nelson F. | First ImpressionsGreat service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me
Philipp C. | Overall ExperienceLES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !
Gerard T. | ReservationMy experience at this location has been always the best Amon all the other locations at Fremont,ca
FATIMAH H. | ReservationI would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.
cristopher j. | Overall ExperienceGreat service, they went up and beyond.
joaquin r. | Overall ExperienceVery Good, This was my second experience. I am happy with service at all locations, I have gone.
Jay S. | ReservationI was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys
deborah s. | Overall ExperienceAll in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.
AL C. | Overall ExperienceI found the storage yard well maintained and staff helpful
Ruth s. | Overall ExperienceJustin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.
Ian R. | Overall Experiencetook care of my needs
joseph g. | Overall Experience