everything went well , very nice folks . thanks
Richard C.Customer Reviews for U-Haul Moving & Storage of Garland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a great experience. Both employees I worked with when checking the trailer out and checking it back in were very helpful. Great job to both of them.
Joseph H.Again. Great attitude and energy. Appreciate the help. You guys must do a good job of hiring. All the folks I talked to over the phone were outstanding as well. I need to make sure the billing is correct but your team was super helpful throughout my process. Thx
KEVIN G.Thank you for an efficient and pleasant rental experience.
DAVID H.I not like if you move out early you don't get your remaining money back
Barbara W. | Overall ExperienceThe customer service was very helpful
Cecilia B.tow dolly sway bar was cracked/broken, roadside asst experience was horrible, we were told it'd be a 3 hr ETA…this was at 730pm..1015pm we were told tow company told RA they wouldn't be coming after all…fortunately, Lubbock u-haul gave us a courtesy exchange first thing in the morning and we were able to keep our schedule and get back on the road. Would've thought Garland store would've reached out for this information and prorate the rental or some other sort compensation though
Philip D.Make sure you check on the trucks for customers on time and don't try to charge them extra
GAMALIEL B.One person checking in and out makes for a long wait; especially getting a trailer.
Bruce W.The outside workers who hook up equipment did it wrong and proceeded to then email me the instructions which NEVER state to twist the chains.
Michael S.Contract canceled and uhaul help vender I chose was unreliable. Cost me a days travel and an extra day loading. DISASTER. Avoid Two Angels movers. Their guys were very good once they arrived.
Wesley W.The customer service was excellent!1
Brandi S.Fantastic customer service can't say anything bad about this location. I needed a trailer last minute since a friend cancelled and it was perfect! Worth the trip to be greeted by a great staff there!
Nery E.Israel provided exceptional customer service.
Apple J.Excellent customer service. Only thing I would suggest is giving a military discount.
Delanie C.Nothing to improve. Service was fast and easy
Raymond R.The drivers door of the unit I was driving would not stay latched all the time. If you hit a bump, the door was sometimes slightly open a little.
jared W.Friendly staff. Easy pickup & drop-off!
LEAH J.I reserved a downstairs unit online and when I was at the property was told that there were no downstairs available. Wasn't really happy about that because I have a difficult time with stairs.
Christina P. | First ImpressionsThe 26 footer truck I rented was worst truck I have ever rented! It's was falling apart super loud, and the transmission gears took a long time to shift… I rent from this location a lot.. and I will rent from a different rental truck company… super bad experience!!!
Rene L.Stay the exact same way very professional, friendly smiles & considerate as well as helpful
Patricia B.Took out 8 dollars out of my 100 dollar deposit that's bull shit I want my full refund of my deposit
Thom C.Excellent staff. Absolutely no complaints. Everyone I spoke to, whether in person or by phone, was courteous and very profound.
Milton M. | Overall ExperienceHe was able to resolved our dispute in pricing on the spot and understand our issue we had with the pick up
Ethan N.Nothing
charles C.you still carry no packing blankets
JERRY B.Bad communication caused issues, wasted my time.. That simple sorry.. she couldn't find the drop off location on her computer. Tell me I have to call and schedule my drop off. Location makes no sense to me…
Kenneth S.The employees at this location are great. They are very helpful and take care of business every time I use their services. I am very pleased
JOHN WESTLEY S.N/A
Mai L.Shout out to JT for helping me with the bike. Give this man a bonus for me.
Gavin W.Submitted a dispute with uhaul
Bradley M.I don't know their names but there was a gentleman there working before store hours. I scheduled the pickup at 8am on Sunday. I was a bit frazzled with the VERY cold weather, not dressed accordingly, new rental process, the lock not opening with the right combination, having mechanical car
Lorena S.No thus far I have no issues
DEREK R.Just kept treating the customer like they always do everyone there is so nice and very professional I enjoy doing business with them
CHRIS L.Great and Very Profession
ELroy E.I didn't get a confirmation call, so I was a little worried when I came in that morning. But the employee working was so genuine and sweet and made everything really simple. Would definitely use this location again.
Chelsie S.The staff working that day are very friendly
Sharon R.The young woman assisting me was fantastic. Helpful, resourceful, knowledgeable and very friendly! Thank you
CHRISTOPHER M.Heater did not work for the price. Price was outrageous
brad G.Can't think of a thing that could have been better.
Harold B.This is more APP related but the check-out app did not have a space to make any notes or upload pictures of the interior of the truck.
Richard C.Wonderful service
cynthia C.After they found my rental contract in the system, the drop off was simple. All around good customer service.
gabe M.The online check in adding my credit card and DL info was pointless, I still had to do it all over once I arrived, I think it was an glich in their system. The agent had to redo it all over in order for my payment to process. Other than that, it as a smooth process. Drop off of U Haul experience as smooth.
DeJuanna S.I'm glad
rodrigues N.The facility and process was great. The only thing that I didn’t like was the swiping of the card several times during the move in. It’s a little inconvenient to continue to do that.
Natasha R. | First ImpressionsVery helpful location!! Our experience was pleasant and customer service was very friendly and great!
Natasha R.Great staff
Mike E.Awesome customer service and same day rental, no issues, great moving experience
Anthony N.Would be very helpful if uhaul install rear view mirror at the back door location so the driver can look at the back view when they back up the vehicle to packing area to avoid collision to any object that they cannot see at the rear door
Billy N.The ramp grill was bent which made loading the power wheelchair very difficult.
Kimberly H.My experience was outstanding! The person who assisted me could not have been more welcoming or accommodating. She was a great example of stellar customer service. Thank you!
Jon W.I wasn't aware that I would have to pay for mileage and fill the tank to the same level I picked it up at. It may have been stated somewhere in fine print, but I didn't see it. Overall the service was good and to my expectations.
Everett D.The staff was curious and professional.
Tyrone H. | Overall ExperienceI was with ya'll for many years and it was all good experience thank you
Howard H. | Overall Experienceprice is still a lil high
Jesse B. | First ImpressionsWasn’t able to get in my room because of the tag on the door.
Robert A. | Online Move Invery good services
charles R. | Online Move InIn the beginning I was forced to choose a locker on second floor using stairs after securing a street level locker one week before move in. I secured a 17 ft truck one month earlier and one week checkup with facility and move out day was given with out warning a 15 ft truck which caused me an etra trip paying two men 125 ea and hr wage. Which caused me an extra 250. In cost. I was lied to. And I was not professionally handled and forced to use a locker on second floor wit an elevator hard to use and broke down making moving much harder. I do believe this manager forced me on purpose to use that second floor locker. There is other suspicious information I would like to explain but too much to add here.!!! Clarence R Powell
Clarence R P. | Overall ExperienceI paid for climate control & my things were messed up & there was bugs in our clothes. The Uhaul had no AC. I had spent well over $1000 moving with them. I don’t think I can ever do that again. They did not even refund me any of my money back either.
trenell p. | Overall ExperienceGreat staff!!!
JOHNNIE J. | Overall ExperienceOnly issue I had was when I went to inform the cashier on shift at the moment. I went in to inform them that I was planning on terminating my storage by Feb 18. She ended up cancelling the storage the same day I went Jan 27. So I had to unfortunately take everything out.
Jesse S. | Overall ExperienceWould have given 5 stars but the long line wait time from short staff is why. Other than that, the staff are super friendly, knowledgeable and relatable. They offset the wait time with awesome customer service. Even with apparent shortcomings, the staff still gives their best forward. The location is in a busy traffic area, so it is best to do online reservations to lessen the wait. For Uhaul Storage 902 Walnut, Garland TX Special Thanks to Sunny, Trey, TwanaT., Richard C. and Atoyia D. for the warm hospitality and assistance!
Frances W. | Overall ExperienceThe people at thiis facility are so wonderful and courtesy and I will always come here
Lillian N. | Overall ExperienceA few mechanical things caused a small inconvenience yet the staff provided reasonable resolution. Special thanks to Housekeeper Trey along with the other staff members who assisted me in getting things resolved.
Frances W. | First ImpressionsThe manager told me that he would reneberst my payment, but I don't have it back yet.
Andre R. | Overall ExperienceMuchas gracias por su amabilidad
maria b. | First ImpressionsHad a tv broken in storage
Alexis P. | Overall ExperienceSonny at the Garland, Tx location is great. He is always very professional and helpful. When I was flying between the 2 States I would sometimes forget my access card/key and he was always very helpful assisting me with access.
Suzanne S. | First ImpressionsI am very happy with everyone here. Thank you for always there and step out of the way to make it happened when I need it most . You guys are Awsome , Awsome . I would recommended to the whole world if I could. . Special thanks to all of you. 🥂🥂🥂👍👍👍
Hoang D. | First ImpressionsSonny was very rude and lazy!
Amanda G. | First ImpressionsThe young lady I don’t remember her name, but she was outstanding!
Tamara M. | First ImpressionsI paid for storage and key wasn’t working. Kept calling to get help and no help was given.
Shammyeisha H. | First ImpressionsEmployee, I think his name is Derrick has been there every time that I have been in and he is super nice and helpful.
Betty D. | First ImpressionsU-Haul has always been a friendly place to do business with.
Andre R. | First ImpressionsMan at front desk was very helpful and courteous.
TANIESHA M. | Overall ExperienceThank you very much
Ruth T H. | Overall ExperienceThank you for a great experience!
Courtney K. | Overall ExperienceGreat facility. Good access and friendly staff.
Thomas G. | Overall ExperienceTook the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn’t right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee’s previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I’ve ever had at any facility. Will not ever rent here again when my free month is up.
WHITNEY PAIGE LI B. | First ImpressionsThe staff was really friendly and helpful
ADEILO B. | First ImpressionsI feel totally blessed.
Sheila H. | Online Move InI tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.
Leena V. | Overall ExperienceRichard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!
BAO LONGNGO H. | Overall ExperienceThank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.
BERDA S. | Overall ExperienceThe only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .
Latrice M. | Overall ExperienceCouldn't put any of my things into it please refund my money back .Elevator didn't work too hot
FREDA S. | Overall ExperienceHate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.
kizzy c. | Overall ExperienceMy 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.
RUSSELL B. | Overall ExperienceU-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs Davila
Emma V. | Overall ExperienceThe cargo elevator was broken. We did not find out until we arrived.
Carrie M. | Online Move InRichard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!
Bennett T. | Overall ExperienceVery helpful!
TIFFANY S. | First ImpressionsGreat place to rent and buy items - will do it again if needed thanks
Lawrence H. | Overall ExperienceThank you all: After my long drive here this staff was Excellent. Thank you!
BERDA S. | First ImpressionsThe facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.
Thom B. | Overall ExperienceMoer help on sight would have been fast service.
John L. | Overall ExperienceRichard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.
Grace G. | Overall ExperienceExpensive and come be better for the amount being paid
cory b. | Overall ExperienceN/A
hussein m. | Overall ExperienceThe staff was very friendly and helpful
latrice m. | Overall ExperienceRickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!
ROBERT W. | Overall ExperienceA great place, awesome management
larry n. | Overall ExperienceNo comments
Crystal S. | Overall ExperienceI've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.
Joe B. | Overall ExperienceEverything a storage facility should be and helpful staff members.
rebecca W. | Overall Experience