Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing it was great n the employees was excellent.
June Jefferson
Rating:
4.0
Customer did not leave a comment.
Jacquelin Mosher
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jeannette Collins
Rating:
4.0
Customer did not leave a comment.
POLITO LORD
|
Overall Experience
Rating:
5.0
Excellent and friendly customer service employees.
Richard Chung
Rating:
5.0
Customer did not leave a comment.
MIGUEL FIGUEROA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret Skordas
|
Overall Experience
Rating:
5.0
Everyone was super friendly and answered all of our questions. This location is very accommodating.
Dorisy Gomez
Rating:
4.0
Unit area was very dark the lighting come up, or if they did, they’re not bright enough
Anna Ortiz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jonathan Swanson
Rating:
5.0
Customer did not leave a comment.
Edward Miller
Rating:
5.0
It shows on my receipt that I accepted the insurance. I did not accept the insurance. This is $15.00 that I did not want!
Giovanni Randazzo
Rating:
3.0
Customer did not leave a comment.
clora reaves
|
Overall Experience
Rating:
1.0
Staff rude unfriendly also I don't know if they have maintenance person but it was disgusting very filthy dirty floors ,look like they haven't been swept and mopped in months nor waxed and everything dusty.In my opion the staff needs to be fired and new staff hired who want to work and have good customer service skills.as of now I would not recommend this particular haul to nobody to be honest.
christopher connolly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joanne Curruthers
Rating:
5.0
Great truck nice and clean great staff
Amanda Bradford
Rating:
5.0
Excellent staff is great
Amanda Bradford
Rating:
5.0
Customer did not leave a comment.
joel boinske
Rating:
5.0
Customer did not leave a comment.
Frances Curran
|
Overall Experience
Rating:
5.0
Very nice experience
Robert DiBella
Rating:
5.0
Dropping off was easy, staff was very friendly and helpful. No recommendations at this time.
Thomas Muller
Rating:
5.0
Customer did not leave a comment.
April WIlliams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcia Ashhurst-Whiting
Rating:
1.0
💩
Strawberry Laboy
Rating:
4.0
Customer did not leave a comment.
Tamika Nelson-Dawkins
|
Overall Experience
Rating:
5.0
Excellent
Amanda Bradford
Rating:
5.0
Customer did not leave a comment.
Maria Cancel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charles larkey jr
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
PAULDENET BAILEY
|
First Impressions
Rating:
5.0
Nothing! Love using UHAUL for all our big design/decor events!
ALEXIS SCAFFIDI
Rating:
5.0
Best U-haul in the Area.
LeRoy Branch
Rating:
5.0
Customer did not leave a comment.
COLLETTE BALLINGER
Rating:
5.0
Customer did not leave a comment.
COLLETTE BALLINGER
|
First Impressions
Rating:
1.0
The truck was terrible. Every time I went to reverse it was shutting off on me
Jacob Dix
Rating:
5.0
Staff is great
amanda Bradford
Rating:
5.0
Customer did not leave a comment.
Vertis Perkins
Rating:
3.0
The young lady at uhaul was very nice , and helpful. I appreciate there time and effort into helping when I needed it the most , JJ
joel jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anu Osta
Rating:
5.0
Everyone was very knowledgeable and helpful
joseph berry
Rating:
5.0
Customer did not leave a comment.
Lizbeth valles
Rating:
5.0
Well run, i will always use them for my short term storage needs.
BRUCE LUKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA MINKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua Havey
Rating:
1.0
the worse rental location ever. I will never rent from U-Haul again and i will make sure to make everyone in Amazon aware of the lousy service I received.
Alex Benarba
Rating:
4.0
Cost is a little expensive. $100.00 dollars for three hours of use, I’m sorry $114.00 because of gas also. I understand paying for miles and paying for gas, but renting a vehicle is a flat rate, why is U-Haul a flat rate and miles.
Stephen Lis
Rating:
5.0
Customer did not leave a comment.
NADINE WORLDS
Rating:
5.0
Thank you for the opportunity of using one of your vehicles everything was fine the vehicle operated perfectly and we were very appreciative for you being able to give us a vehicle at the time of the for moving items
anthony white
Rating:
5.0
Customer did not leave a comment.
Harold Furgerson
Rating:
4.0
Customer did not leave a comment.
Robert Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor Martinson
Rating:
5.0
Customer did not leave a comment.
Jennifer McCabe
Rating:
4.0
The overall price of this rental is confusing. 2 different taxes were added after returning the truck. A rental tax and a motor vehicle tax. 13.788 % total tax on a 1 day rental. I just wish I knew the total cost of this rental when I was driving away. Not get shocked when I get the email later of this rental.
MICHAEL SPENCER
Rating:
5.0
This was a very nice place been here about 15 years. Sorry I had to leave. But I moved to another area. And it's another place you hall. Place down the street from my house. So this is more convenient. That's all but my stay here has been very, very well. I'm very happy and satisfied u. Haul. The only regret I had is that I've been with you guys 15 years and I have my own genitory service. I have didn't work before you all cleaned it out storage but they change manager and I lost my connection but that is the only thing I'm disappointed about that. I've been with you guys 15 years. And I never had the opportunity to do any work for you. Because I do a lot of stuff. Pow wash stripping wax floors shampoo carpets. I do a lot of stuff, but I'm just. Wish I could do this and work for you guys. Thank you very much.
CHASE FLOOR SERVICE CO. LLC
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul garner
Rating:
4.0
I had two climate controlled units, this building was always clean. I also had one outdoor storage unit. The outside unit could use a new seal as some leaves, debris and spiders got into the unit. I was very happy with my overall experience. They manager got me in when no other storage facilities were able to. I would definitely use them again and recommend this facility to my friends.
richard loveland
|
Overall Experience
Rating:
1.0
Was charged a 25$ cleaning fee for nothing. Truck was returned clean will never use this site again
niondah mcneil
Rating:
5.0
Customer did not leave a comment.
Josh Johnson
Rating:
3.0
I rented a van online with 1 dolly. I received a message days later saying the van was no longer available! I phoned and got U-Haul corporate and was informed that Amazon had leased all vans in New Jersey! I was livid! I was given the choice of a larger truck at the same price. We drove from Arlington,Va to Glassboro, NJ to close my storage and pickup my equipment. Not 1 dolly was available! I was so mad, but the people were kind under the circumstances. Everything truck, corporate UHaul, should have a dolly that’s included with the truck!!!! You can do better!
Princesse Mcgarvey
Rating:
5.0
Glassboro location is great staff is friendly and manager is great
Amanda bradford
Rating:
5.0
Customer did not leave a comment.
Michael Brooks
Rating:
4.0
Customer did not leave a comment.
Amber Windsor
Rating:
5.0
Customer did not leave a comment.
David Walters
Rating:
5.0
Customer did not leave a comment.
Christina Vattimo-Orth
|
Overall Experience
Rating:
5.0
The representative who checked us in was knowledgeable friendly and helpful.
Erica Wallace
Rating:
4.0
Customer did not leave a comment.
Mildred Sampson
Rating:
5.0
It was amazing experience, the ladies had it ready in time and I was in and out quickly and no problems! A+
Justin Hope
Rating:
4.0
Management and Personnel were great. 0.99 per mile is a bit too much. That's the only thing that would make me shop somewhere else when I need to rent a truck.
William Savage
Rating:
5.0
Would like more confirmation of what I owe at drop off.
patti davison
Rating:
5.0
Customer did not leave a comment.
Hilda Santana
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea Williams
Rating:
5.0
Customer did not leave a comment.
Rodney Heath
Rating:
5.0
Customer did not leave a comment.
Andrew Goos
Rating:
5.0
The staff are always very helpful and courteous. I rent a uhaul trailer from here once or twice per year and have always been very satisfied
Salvatore Leone
Rating:
5.0
The crew was very helpful and handle. All my issues, Without any problems, Highly recommend the tom recommend to future friends family?
WILLIAM WATTS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Walters
Rating:
2.0
The check in lady at Uhaul in Glassboro was very dismissive and rude: however the other two (younger) staff was nice and helpful
CORY CARTHAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DEBORAH HOLLAND
|
Overall Experience
Rating:
5.0
Very smooth, would recommend. Staff was polite and helpful.
Joseph Centola
Rating:
5.0
Customer did not leave a comment.
Clyde Pratt
Rating:
4.0
Customer did not leave a comment.
Elizabeth Hillebrecht
Rating:
3.0
My inside unit was great, very clean. However, my larger outside unit had too many insects. Regular spraying could have prevented this.
Chipila See
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan Huf
|
Online Move In
Rating:
5.0
A great experience, the young man that wrote up the contract and got us the car transport was very accommodating and professional, kudos to him.
Thomas Cudeyro
Rating:
5.0
Excellent customer service 👍
LISA MALLOON-MAINOR
|
First Impressions
Rating:
5.0
Better communication on the phone
don arros
Rating:
2.0
Staff were not knowledgeable on how to their jobs. Need more training on the service they are to be providing: computer/technology knowledge, customer service, etc
ZAKIYYAH ENNALS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
FRANCESCA PRATT
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
THOMAS BANKS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Fiordaliso
Rating:
5.0
Great Service
Roman Karpiel
Rating:
5.0
Had very good experience
beth weidensaul
Rating:
5.0
I was very pleased.
David Omrod
Rating:
5.0
Customer did not leave a comment.
Stephen Sonnon
Rating:
5.0
Customer did not leave a comment.
Anita Dick
Rating:
5.0
Customer did not leave a comment.
nateterrell terrell
Rating:
5.0
Customer did not leave a comment.
Celeste Lynette Swinson
Rating:
5.0
Customer did not leave a comment.
Robert Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sydney Terroso
Rating:
5.0
Customer did not leave a comment.
Alethea Rodriquez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
corey THOMPSON
Rating:
5.0
The staff there are very helpful.
GREGORY JACKSON
|
Online Move In
Rating:
5.0
Just not enough workers at one time
Margie Alday
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie Farley
Rating:
5.0
Customer did not leave a comment.
Dave Gill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Maccini
Rating:
5.0
Customer did not leave a comment.
linda bigay
|
Overall Experience
Rating:
5.0
Best place to rent auto transport trailers in southern nj
Gaetan Panarello
Rating:
1.0
Kim was by far one of the rudest people I have ever dealt with. She called to confirm I was coming to make the pickup which I was early for. I had to downgrade from a 26’ to a 20’ because I misjudged the size I needed. I took full ownership of that. She huffed and rolled her eyes that I asked if I could downgrade the truck size. I apologized for my misjudgment to which she did not even acknowledge it. The man she was working with (his name escapes me) was also just as rude as she was. I felt as though I was a nuisance to her and her coworker. I watched her coworker (Hispanic male around 5’5” ) be completely disrespectful to a man and his son. His son had to use the rest room and they were aggravated that he went in there. They were paying customers. I understand it was the end of the day but I made my pickup appt for 4:30 because I work during the day. I showed up for my appt by 4:20. The location closes at 5pm. I think both employees need to learn better bed side manner. Kindness doesn’t take much. If they don’t like dealing with the public, don’t work a retail based job. I will never return to this location. The only person that was nice was Edward. He was there the next day when I returned my equipment.
MEGHAN BRIGGS
Rating:
3.0
Customer did not leave a comment.
Wanda Bryant-Ison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diane Hires
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris miller
Rating:
4.0
Customer did not leave a comment.
Laura Pelouze
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Stephen Yurick
Rating:
4.0
Customer did not leave a comment.
Michael McCormick
Rating:
3.0
Customer did not leave a comment.
Heleyna lawrow
Rating:
5.0
Customer did not leave a comment.
Anthony Vittese III
Rating:
4.0
Nothing - everything was great! Friendly helpful staff + a smooth, easy process !
Sharon Herquet
Rating:
5.0
Nothing
Robert Nowicke
Rating:
3.0
Customer did not leave a comment.
Nicole Thompson
|
Overall Experience
Rating:
2.0
The woman who works in Sundays is USELESS. Doesn't know how to do anything and stares at the computer and says, now what
CHRISTOPH CASTAGNA-HEWES
Rating:
5.0
Customer did not leave a comment.
William Brooks
Rating:
5.0
the truck sound like it need a tune up real bad.
Robert Morris
Rating:
4.0
Customer did not leave a comment.
Lawrence Polansky
Rating:
5.0
Customer did not leave a comment.
natasha harper
|
First Impressions
Rating:
3.0
Price was high
David Brace
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Jones
Rating:
5.0
Customer did not leave a comment.
DAWN PATTERSON
|
First Impressions
Rating:
5.0
I had no problems with the staff or the equipment
Richard Keck
Rating:
5.0
Customer did not leave a comment.
Scott Osborn
Rating:
5.0
Customer did not leave a comment.
victor abramoz
Rating:
5.0
Customer did not leave a comment.
Frank Rocco
Rating:
5.0
Customer did not leave a comment.
Stephen Sonnon
Rating:
5.0
Customer did not leave a comment.
MARY JONES
Rating:
5.0
I did need to call to close out after using the app tool to request move out. But other than that, all was great.
Christopher Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DORIAN PROUT
Rating:
5.0
I had stopped at a different location first. The General Manager at this store did a great job. They were pleasant and made the process super easy.
Michael Grillo
Rating:
3.0
I dropped off the truck during business hours. Gave them the paperwork and parked where I was told. I was told to leave the keys in the Drop Box and they would process the return the next morning as it was 15 min before they closed. I arrived at 4:45 PM on June 3. I was totally OK with this. However, the next day I received an email receipt for "After Hours" return of $21 and they had the return time of June 4 @ 9AM.
Kent Johnson
Rating:
5.0
Customer did not leave a comment.
Anthony Marinelli
Rating:
3.0
I'm not too impressed with the customer service experience at this store.
The Dodge Pickup trucks also have terrible gear selectors that switch to park way to easily.
Everett Jefferson
Rating:
5.0
Customer did not leave a comment.
SARAH FERGUSON
Rating:
4.0
Customer did not leave a comment.
jessica bryant
Rating:
5.0
Glassboro uhaul staff is the best, every one of them was Very friendly and helpful. Great Staff - great experience
KIMBERLY WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Benson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Hines
Rating:
5.0
Customer did not leave a comment.
DEAN DIPIETRO
Rating:
5.0
Customer did not leave a comment.
linda camacho
Rating:
5.0
Did a fast efficient and great job getting me a rental truck.
michael Tiberio
Rating:
5.0
Customer did not leave a comment.
Georgette Keelen
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
audrey curwin
|
Overall Experience
Rating:
1.0
Rent was way too expensive for the unit. When I cleaned it out, there were many stink bugs and dead insects on my belongings.
Michael kastner
|
Overall Experience
Rating:
2.0
The facility was decent and management was professional. However the individual that assisted me with the reservation was not professional or efficient at performing the duties of the job. When contacting the U-haul location for a reservation the associate told me to make the reservation online. He also explained that he would make the unit available. I made the reservation at that moment. When arriving at the facility, with all my belongings packed and ready to move in, the unit was locked. When trying to contact someone for help, I was told that they could not assist me at that time. Once gaining access to the unit it had not been cleaned. When I arrived at the facility in the morning the associate was not hospitable and said that he did not see the reservation. I asked him for a lock and he stated that I had to pay for one. Another associate assisted me with removing the old lock off the unit and management came out and gave me a new lock, as the reservation stated a free lock would be provided to me with the monthly rental. I’m just glad the issue was finally resolved. I was in a lot of pain from moving and just wish the process was easier and a little more respectful.
denique graves
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Donald Bateman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gwen cook speller
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
marixa samuels
|
Overall Experience
Rating:
5.0
Amanda the manager was excellent and worked with me with payments
summer bayard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Margaret Mauger
|
First Impressions
Rating:
5.0
My overall experience with the Glassboro U-Haul was beyond excellent and the manager, Amanda Bradford went above and beyond to help me! She is a wonderful manager and an even better person! I will definitely recommend anyone who needs a storage unit to go through Glassboro U-Haul.
tara effinger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlene Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah speller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIGUEL FIGUEROA
|
First Impressions
Rating:
5.0
Very nice place. Staff was always friendly if I had a question.
Robert Keemer
|
Overall Experience
Rating:
5.0
Nine years and I'm very pleased. Only problem was elevator was down for a while. My overall experience was amazing.
sarah fennal
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Markita mcnear
|
First Impressions
Rating:
4.0
Thank you for helping me store. I appreciate the convenience and great customer service.
Stephanie Nelson
|
Overall Experience
Rating:
3.0
It was alright. Probably the most important fact to you is that I'm satisfied enough to go back to to this u-haul store next time I need to store stuff. I answered no to the first question because the lighting could have been a bit better for the units way in the back.
I wish I could have declined to answer questions 3 and 6 because I don't feel strongly one way or the other about those questions.
Jordan Lees
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GWENDOLYN SPELLER-COOK
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
ASHLEY PRITCHETT
|
Overall Experience
Rating:
5.0
The GM Amanda is extremely nice and friendly
demitria SPELLER COOK
|
Overall Experience
Rating:
3.0
Customer service at times was spotty. Many times I'd try to call and not get an answer.
Daniel Cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Horn
|
Overall Experience
Rating:
5.0
The manager at the drop off location in Glassboro was extremely helpful and friendly. The absolute best.
Thanks Amanda
demitria SPELLER COOK
|
First Impressions
Rating:
5.0
Shannon and I Will ALWAYS Appreciate you Cody. It would be Nice to hear from you tell me about A Kayak Adventure or Two. Amanda My Best Wishes to A Professional, Kind lady who Has the Most IMPORTANT Role in Life. Mommy🙏
RICHARD BAUMANN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ayrin Coles
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
nicole farber
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chipila See
|
First Impressions
Rating:
2.0
We were never taken and shown our storage unit and when we came back to access it there was another lock on it and we couldn't even access it and it was after hours so we had to wait until the next business day just to even complain about it and get it sorted out. She did remedy the situation and I am thankful for that but it cost everybody a lot of time and money
Thomas Jordan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stefano picker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phyllis Streit
|
Overall Experience
Rating:
3.0
Staff was friendly and helpful. Thank you
Kathryn Mccormick
|
First Impressions
Rating:
5.0
Overall, a great experience. Staff was always friendly and super helpful.
micheal masso
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dennis dobson
|
Overall Experience
Rating:
5.0
Staff very helpful, the location was clean and and safe.
MATTHEW HIGGINS
|
Overall Experience
Rating:
5.0
The staff were excellent. The move in experience was also very easy.
joshua soares
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Sharp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRINA SAUERS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOE METZGER
|
Overall Experience
Rating:
3.0
Unit was very dirty and the latch is hard to push close
Krysta McCall
|
First Impressions
Rating:
5.0
The two folks that helped me were just great normal people. The gentleman, sadly I forgot the name, was really nice. He got me all set over the phone, helped in person. The Ms he was working with was just as awesome! I needed to borrow a tool in the unit I rented, that was no problem and met with enthusiasm. Not to mention I dropped my prescription sunglasses and she was kind enough to put them aside in case someone claimed them. They are special to me, so it means a lot.
Thank you both!
tom miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Stubbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
COLIN OHARA
|
Overall Experience
Rating:
5.0
Actually I've been with y'all since 2017 and I prefer to use only U-Haul storage unit versus everyone else that I dealt with
Leora Brooks Sampson
|
First Impressions
Rating:
5.0
I really like this place.iwould recommend this place to my friends.
Wanda Ingram
|
Overall Experience
Rating:
4.0
It was a pretty good experience but my rent went up twice in a year and that was insane that’s why I left if it had stayed the same I would have stayed but $85 for the unit I had was terrible.
racheal noel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MATTHEW GREEN
|
First Impressions
Rating:
4.0
No one would ever pick up the phone
PAIGE FOX
|
Overall Experience
Rating:
5.0
Enjoy my experience using Glassboro U-HAUL STORAGE. The staff was always helpful and the key fob for the gate was great.
definizio pasquale
|
Overall Experience
Rating:
5.0
Amanda has a passion for her business and it shows. Great operation.
Bruce Luke
|
First Impressions
Rating:
4.0
Very kind and helpful.
marixa samuels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda bigay
|
First Impressions
Rating:
5.0
I wasn’t happy they charged me for another month and was out after the payment
James Reid
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara lee
|
First Impressions
Rating:
5.0
A suggestion would be to provide disposal services!
RICHARD MATTIOLI
|
Overall Experience
Rating:
5.0
Great service
PAUL MACCINI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dean Madden
|
Overall Experience
Rating:
4.0
I was disappointed that we didn’t get the first month of storage free with our truck rental. But regardless, the unit was reasonably priced compared to other vendors. And the staff was very helpful and friendly.
Megan Norris
|
Overall Experience
Rating:
1.0
What is most disconcerting about this location is it has little to moderate activity from customers, yet, the staff are not friendly compared to other locations and can be disrespectful. In my most recent experience over the phone just yesterday, I learned how discriminatory some of them can be. It’s also frustrating that this location does not have a trash for customers—I’m not use to that at any storage facility, let alone U-Haul; for which I’ve used before. For a first time customer at this location, I am unimpressed and very disappointed. Please have the district manager call me to follow up and for reconciliation.
RICHARD LINDSEY
|
First Impressions
Rating:
5.0
I had to leave many household belongings in storage while my new house was completed. Felt very safe leaving things at this facility.
Jeffrey Owens
|
Overall Experience
Rating:
5.0
Friendly staff. Very satisfied with both staff and facility.
Joelle Sweigart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Zoyac
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERRENCE SMITH
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alex Setola
|
Overall Experience
Rating:
4.0
I rented a 10x5x8 and it's only 10x4x8 they are smaller then advertised
Frances George
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerome Frontiero
|
First Impressions
Rating:
5.0
The only thing I had a little problem with was that you said it would be swept out and cleaned . It was not when we arrived to out our things in.
We swept out some if the leaves. But i guess thats trivial . Other than that I would recommend
Diane Hires
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JAMES KELLY
|
Overall Experience
Rating:
5.0
I had to move an entire house to another house. The staff and the services available were there for my every need. I couldn't have done it so smoothly without the help of U-Haul. I appreciate everything and would recommend this facility to friends. The manager, Amanda, is a calming influence and is right on the ball with everything that is going on at that facility. Thank you for all your help!
Kim Wood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marion Gaffney
|
First Impressions
Rating:
5.0
Friendly staff.
Joelle Sweigart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dave Monahan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
riccardo salvia
|
First Impressions
Rating:
1.0
I owed from June 2021 and was given NO notice that my unit was up for auction. You will be hearing from my lawyer.
Kelley Long
|
Overall Experience
Rating:
5.0
I very well appreciate what Use have done for me
Christian Roysdon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alethia Rodriguez
|
First Impressions
Rating:
5.0
Annette made the rental process very easy. The other staff we met were also very friendly.
richard loveland
|
First Impressions
Rating:
5.0
The staff was pleasent and vary helpful
nicole wentz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
randolph summiel
|
Overall Experience
Rating:
4.0
Tried to call several times but there was no answer. Thankfully I live close by but if I was moving here from far away, it would have been nearly impossible to get a unit
Irene Kennedy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ron LaFalce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN SHIELDS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Keemer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joanne bradley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nailah Levy
|
First Impressions
Rating:
5.0
The staff are courteous and helpful. All issues are promptly resolved by staff.
Bernardine Rochelle
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jackie hatcher
|
Overall Experience
Rating:
3.0
Too many spiders.
danaphira Andre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARMEN RODRIGUEZ
|
First Impressions
Rating:
5.0
Gen mgr. A-1. Efficient, friendly, very service oriented.
STEPHEN BERG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jazmine Stribling
|
Overall Experience
Rating:
5.0
We rented for over 7 years and hope to rent from UHAUL again, but in another state
DENISE BIGO-EARLY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jordan Lees
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Daniel Sullivan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
laurie mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald Bateman
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff!
Armando Voluntad
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Brace
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Michael Calderon
|
Overall Experience
Rating:
5.0
The staff was knowledgeable, helpful and friendly.
Alice Rogers
|
First Impressions
Rating:
5.0
Experience was smooth and representative was very attentive and informative.
duane reese
|
First Impressions
Rating:
4.0
Nice facility with good hours, only complaint we have is that no one in the office ever answers the phone when you call there, we always got routed to the national uhaul operatore and couldn't get the help we needed.
Ron LaFalce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lindsay LAUCKNER
|
Overall Experience
Rating:
3.0
Only complaint I have is I was told that I absolutely had to purchase the round lock that was $10.00, but they still sell regular Pad locks. Then I took the insurance which feels pointless when there are security cameras and an Entry code that's used to enter the facility!!!
Lakeisha Williams
|
First Impressions
Rating:
5.0
The staff are very nice and. Kind. they like to help.
ricky rios
|
Overall Experience
Rating:
5.0
Office staff are very friendly
doris yoast
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shakeria wooten
|
Overall Experience
Rating:
5.0
Customer service was outstanding!
Tracey Mueller
|
First Impressions
Rating:
3.0
There were many spiders in my storage unit. I’m worried that they’re going to be climbing through all my stuff for a month.
Katherine Nielsen
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer Fung-Schwartz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Ferguson
|
Overall Experience
Rating:
5.0
Very helpful. Respected social distancing
AD DIMENSIONS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie Doerrmann
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike Bickley
|
Overall Experience
Rating:
5.0
Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.
JANET FIOLA
|
Overall Experience
Rating:
4.0
You should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores.
1.My truck and trailer was not at the location I contracted it at.
2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $$
3.The staff at all location were accommodating and friendly.
Daniel Busillo
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
shakeria wooten
|
First Impressions
Rating:
4.0
Close to my business and Amanda is an excellent manager. She is always there to help.
Joseph Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Ayala
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Bateman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Garry Moore
|
Overall Experience
Rating:
5.0
The staff was vary helpful and pleasant the manager was vary polite
annette hall
|
Overall Experience
Rating:
5.0
Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.
Kenneth gates
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Princesse Mcgarvey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Armando Voluntad
|
First Impressions
Rating:
5.0
HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!
Bonnie Newell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID MARTIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gabe prate
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee Cearc
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOE DIDATO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID MARTIN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Garry Moore
|
First Impressions
Rating:
5.0
everyone was helpful and friendly.
Pamela moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Cooper
|
Overall Experience
Rating:
1.0
Cody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.
JAMES JOHNSONBAUGH
|
Overall Experience
Rating:
5.0
Your to employees that day were wonderful and helpful I would love to see the more often there
Nellie Begley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven Ansalone
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John Mills
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sam spatafore
|
Overall Experience
Rating:
2.0
I rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never again
JOAN FARRAR
|
Overall Experience
Rating:
5.0
Everything was good
Robert Morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIM DILKS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jonique Williams-Bey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary ALLINSON
|
First Impressions
Rating:
5.0
Office was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.
When the elevator broke I was still required to pay even though I had moved and needed my belongings out. I don't know how a facility can have a elevator and it's not working for 3 months
Marie Jackson
|
Overall Experience
Rating:
2.0
Staff is unfriendly
Tinuke Awogbamila
|
Overall Experience
Rating:
5.0
Very clean
Rasajee Council
|
First Impressions
Rating:
5.0
Very great place staff very friendly and helpful
Robert Holton
|
Overall Experience
Rating:
5.0
Nice people
bertrand kennon
|
First Impressions
Rating:
3.0
Again thanks to the girl who worked at the vineland branch who came with her dad she helped in a major way for the guy at the desk don't know his name maybe derrick but she helped out big time thanks!
John Remsen Jr
|
Overall Experience
Rating:
5.0
Great customer service and the girl from the vineland branch don't know her title manager or whatever forget her name but she came in with her dad an really helped me special thanks to her especially!
John Remsen Jr
|
First Impressions
Rating:
1.0
Gave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!
John Remsen Jr
|
First Impressions
Rating:
5.0
Above and beyond helpful
James Culver
|
Overall Experience
Rating:
5.0
Very friendly and helpful great people
Robert Holton
|
First Impressions
Rating:
2.0
the rental unit was dirty and the employee taking care of me did not know the zip code the facility she was working at
Stephanie Sellars
|
First Impressions
Rating:
5.0
I was very happy with the unit and the service provided
PAUL BOERNER
|
Overall Experience
Rating:
3.0
The front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.
Vanessa Wilson Marshall
|
First Impressions
Rating:
4.0
Elavator was broke for a long time in the climate controlled units other than that everything was great.
Annette Byrd
|
Overall Experience
Rating:
2.0
The one and only elevator was broken. When I asked when it would be fixed, there was no timeline. Not convenient for a woman 7 months pregnant. No offer to rectify the situation (discount/help/etc).
Christopher Mcconell
|
Overall Experience
Rating:
5.0
Facility was well kept, on site staff were kind and professional, I would utilize their services again if needed.
ROCHELLE BYRD
|
Overall Experience
Rating:
5.0
I was happy with my experience
Melody Lennon
|
Overall Experience
Rating:
5.0
Staff was excellent especially Amanda &cody
Jay Lavoe
|
Overall Experience
Rating:
3.0
Unnecessary issues with billing could have been resolved prior to billing me with late fees if someone had contacted me first. Late fees were eventually removed. Happened twice.
DIANE TERRY-KEHNER
|
Overall Experience
Rating:
4.0
Always very helpful with any questions or concerns I may have had. Friendly staff. Thank you!
Caroline Abbatelli
|
Overall Experience
Rating:
5.0
Staff was awesome and helpful great job
shadisha stone
|
Overall Experience
Rating:
5.0
Were very pleased with the overall service that we had over the years.
DENNIS AND LUANN CAHALL, SR
|
Overall Experience
Rating:
5.0
Excellent, helpful, and courteous staff; the best!
Gerald Voltura
|
Overall Experience
Rating:
5.0
Was very pleased with my unit and the staff, thank you for your services.
Wanda rosario
|
Overall Experience
Rating:
4.0
I understand the need to have an additional fee for after hours access but with most second shift jobs that was my only available time to go there.
Ryan Keenan
|
Overall Experience
Rating:
4.0
This facility is well maintained.
Stephen Timbal
|
Reservation
Rating:
4.0
I have no comments
linda bjornson
|
Overall Experience
Rating:
4.0
Didn't have a useful cart to load my things in on the first day. Ended up getting one that works.
Reggie Teemer
|
Overall Experience
Rating:
5.0
The Manager was extremely professional and very pleasant throughout the entire rental process.
Charles Koehler
|
Reservation
Rating:
5.0
There are no perfect business in the entire world. you cannot please everyone. With that stated. The staff (Amanda) at @137 S Delsea Drive works very hard to accommodates my needs for storage.
POLITO LORD
|
Overall Experience
Rating:
5.0
very helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.
alan stevens
|
Reservation
Rating:
5.0
Thank you, it was a good experience.
Elizabeth Simpkins
|
Overall Experience
Rating:
5.0
This U-Haul storage facility is ideally located, and always well-maintained, with friendly and helpful staff. The rental vehicles for moving are outstanding (and affordable)!
BARBRA GIBBS
|
Overall Experience
Rating:
2.0
Indoor unit ok outside unit I rented a few years ago. Stepped on a dead rat. Lost my sofa,fans and many dept. 26 Christmas items plus many many more items. Why was the rat hate placed inside unit?
BARBARA ASHFIELD
|
Overall Experience
Rating:
1.0
Inside the place was disgusting. They had vermin invading the units and when told about it said they couldn't help.
Margaret Brick
|
Overall Experience
Rating:
5.0
Very thorough and prompt service
Bruce Brown
|
Reservation
Rating:
1.0
You lost our storage unit reservation for a 10/15/8 unit. Had no units available other than a 10/20/8 that had a elevator shaft built in it that takes up almost half the unit, but was still full price
David Grookett
|
Reservation
Rating:
3.0
I hade issues with the first cart that was available for customer use only had 3 wheels. the sign said there should be two there was only one cart.
Veronica brown
|
Overall Experience
Rating:
5.0
They noticed my unit didn't have a lock on it and called me. We had moved our stuff out and the office was closed st the time that is why we were not able to notify anyone.
Kelly TenHoeve
|
Overall Experience
Rating:
5.0
thank you
Manuela Gonzalez
|
Overall Experience
Rating:
5.0
Cassie was very very helpful with getting my account setup
Thanks Cassie
lord polito
|
Overall Experience
Rating:
2.0
Staff was rudest ever!!
Douglas DeMatteo
|
Overall Experience
Rating:
5.0
What makes this Storage experience an excellent one is the staff ! Well run , extremely friendly and very personable people. Cody the Manager made me feel very welcome.
Chris Francisco
|
Overall Experience
Rating:
3.0
Close to my home, no issues entering or exiting and nice clean unit.
jospeh brown
|
Overall Experience
Rating:
4.0
Good place very helpful personnel.
MIGUEL CANDELARIA
|
Overall Experience
Rating:
5.0
Very good service..
bilal chaudhry
|
Overall Experience
Rating:
1.0
The hours were probably the only thing that was average. They messed up our payments constantly (so much that I lost count), there was no elevator for the first month we were there. Blood was found...
christa klienback
|
Overall Experience
Rating:
5.0
The location manager, Cody, and his team were always friendly and very helpful.